From advance replacements to development support and RF Consulting, Digi offers a complete suite of support services to fit your organization's needs and preferences. Our unwavering goal: to provide you with professional, timely, expert support services to ensure optimal performance of your Digi solutions.
When you need no-compromises performance, you need a partner who’s with you every step of the way, every minute of the day. Digi Enterprise Support is the annually renewable service that covers the devices and applications you’ve deployed that must stay operational at all times.
Whether it’s installation, configuration or device troubleshooting, all Digi Enterprise Support customers have unlimited access to Digi’s team of technical support engineers. Digi Enterprise Support customers enjoy priority access to our support team (via email, customer portal or by phone) and receive responses typically within two business hours.
You can select from two options with your one-year Digi Enterprise Support subscription:
Digi Enterprise Support plans also include access to firmware and driver releases that contain feature enhancements and bug fixes, access to knowledge bases and peer-to-peer support forums, and complete product documentation.