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Tech Support Service Agreements

Advance Replacement

  • Free Advance Replacements*
  • Overnight shipment paid by Digi (North America Only)
  • Request for replacement must be received by 2:00 CST, Monday-Friday
  • International Shipping:
    Shipping Costs and Shipment method is the customer’s responsibility
  • Available for purchase during product warranty period

 

12x5 Priority Support with Advance Replacement

  • 7:00 AM – 7:00 PM CST Support availability
  • Unlimited Support requests
  • Priority Support number to ensure priority answer within live queue
  • Free Advance Replacements*
  • Overnight shipment paid by Digi
  • Request for replacement must be received by 2:00 CST, Monday-Friday
  • Available for purchase during product warranty period

24x7x365 Emergency Assistance with Advance Replacement

  • Emergency Assistance support available 24 hours a day, 7 days a week (800 Number)
  • Priority Support number to ensure priority answer within live queue
  • Free Advance Replacements*
  • Overnight shipment paid by Digi
  • Request for replacement must be received by 2:00 CST, Monday-Friday
  • Available for purchase during product warranty period

Support Case Packs

  • 1/5/10/25 support case packs
  • 6 Business Hour Response
  • Installation Support
  • Hardware Support
  • Device Cloud and TSM Support
  • Annual/Renewable
  • Priority Support

RF Support Case Packs

  • 1 and 5 support case packs
  • For use with RF products only
  • 6 Business Hour Response
  • Installation Support
  • Hardware Support
  • Device Cloud and TSM Support
  • Annual/Renewable
  • Priority Support

 

* Product Serial number must be within 12 months of original product shipped date from Digi.

 

 

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