Technical Support
- Unlimited installation and setup support included with all Development Kits and Application Kits
- Free access to online support forums
- Cost-effective support service plans available
Digi Development Kits deliver an integrated and complete out-of-the-box solution for embedded software development. Digi Connect® and ConnectCore® modules minimize your design risk and significantly improve time-to-market by including all integrated building blocks needed to create secure, fully network-enabled product solutions. The availability of expert technical support services is a key factor defining the success of your product development effort throughout the entire life cycle of your product.
Support for our complete solutions is provided through the same channel, so there is never a chance of hardware and software companies blaming each other—you'll receive a rapid, accurate answer to resolve the problem. Critical issues are rapidly escalated to our engineering departments to properly address problems in the shortest time possible. Digi offers direct support plans that provide phone and email support for our products during application development. These plans are cost-effective and minimize the risk of delays and missed deadlines.
All Digi Development Kits come with unlimited free support for installation and setup. This guarantees that you will have assistance in getting your development environment installed and your hardware configured to the point where you will be able to begin application development. In addition, you may post questions free-of-charge on the support forums located on the Digi website.
For more information and to purchase a technical support plan, please call your Digi Sales Representative.
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Essential Technical Support Plan includes up to 10 incidents or 10 hours of support.
| iDigi Support Plans | North America: | International: | |
| Principal Support View details |
DG-ESUP-PRI |
DG-ESUP-PRI |
 Contact Us |
| Bronze Support View details |
DG-ESUP-Bronze |
DG-ESUP-Bronze |
Contact Us |
| Silver Support View details |
DG-ESUP-Silver |
DG-ESUP-Silver |
Contact Us |
| Gold Support View details |
DG-ESUP-Gold |
DG-ESUP-Gold |
Contact Us |
| Specifications | Principal Support Agreement DG-ESUP-PRINCIPAL |
Bronze Support Agreement DG-ESUP-BRONZE |
Silver Support Agreement DG-ESUP-SILVER |
Gold Support Agreement DG-ESUP-GOLD |
| General | ||||
| Term | Annual | Annual | Annual | Annual |
| Product Coverage | Modules, Gateways, iDigi® | Chips, Modules, Gateways, iDigi® | Chips, Modules, Gateways, iDigi® | Chips, Modules, Gateways, iDigi® |
| Hardware Support | Y | Y | Y | Y |
| Software Support | Y | Y | Y | Y |
| Software Updates | Available for Purchase | Available for Purchase | Included | Included |
| Access and Response | ||||
| Total Hours | 5 | 10 | 50 | 100 |
| Total Cases | Unlimited | Unlimited | Unlimited | Unlimited |
| Available Times | North America, EMEA Business Hours | North America, EMEA Business Hours* | North America, EMEA Business Hours* | North America, EMEA Business Hours* |
| Contact Options | Email, Web Portal | Email, Phone, Web Portal | Email, Phone, Web Portal | Email, Phone, Web Portal |
| On-Site Consultation | N | N | 1-Day† | 2-Day†‡ |
| Priority Support | N | N | Y | Y |
| Dedicated Support Contact | N | N | N | Y |
| Escalation Path | Y | Y | Y | Y |
| Online Case Management | Y | Y | Y | Y |
| Online Knowledge Base | Y | Y | Y | Y |
| Online Product Forum | Y | Y | Y | Y |
†Travel expenses paid by customer
‡Days may be divided into two trips
