Our software support services minimize your design risk and significantly improve time-to-market by providing experienced software design engineers who can provide programming support, code consultation, and trouble shooting for many of the current development environments including but not limited to: Python, Java, Android, C/C++, and C#.
Additionally, customer identified critical failures are rapidly escalated into our engineering departments to properly address problems in the shortest time possible. Digi offers direct support plans that provide phone and email support for our solutions during system development. These plans are cost-effective and minimize the risk of delays and missed deadlines.
For more information and to purchase a technical support plan, please contact a Digi Sales Representative.
| Device Cloud Support Plans | North America: | International: | |
| Principal Support View details |
DG-ESUP-PRI |
DG-ESUP-PRI |
 Contact Us |
| Bronze Support View details |
DG-ESUP-Bronze |
DG-ESUP-Bronze |
Contact Us |
| Silver Support View details |
DG-ESUP-Silver |
DG-ESUP-Silver |
Contact Us |
| Gold Support View details |
DG-ESUP-Gold |
DG-ESUP-Gold |
Contact Us |
| Specifications | Principal Support Agreement DG-ESUP-PRINCIPAL |
Bronze Support Agreement DG-ESUP-BRONZE |
Silver Support Agreement DG-ESUP-SILVER |
Gold Support Agreement DG-ESUP-GOLD |
| General | ||||
| Term | Annual | Annual | Annual | Annual |
| Product Coverage | Modules, Gateways, Device Cloud by Etherios™ | Chips, Modules, Gateways, Device Cloud by Etherios™ | Chips, Modules, Gateways, Device Cloud by Etherios™ | Chips, Modules, Gateways, Device Cloud by Etherios™ |
| Hardware Support | Y | Y | Y | Y |
| Software Support | Y | Y | Y | Y |
| Software Updates | Available for Purchase | Available for Purchase | Included | Included |
| Access and Response | ||||
| Total Hours | 5 | 10 | 50 | 100 |
| Total Cases | Unlimited | Unlimited | Unlimited | Unlimited |
| Available Times | North America, EMEA Business Hours | North America, EMEA Business Hours* | North America, EMEA Business Hours* | North America, EMEA Business Hours* |
| Contact Options | Email, Web Portal | Email, Phone, Web Portal | Email, Phone, Web Portal | Email, Phone, Web Portal |
| On-Site Consultation | N | N | 1-Day† | 2-Day†‡ |
| Priority Support | N | N | Y | Y |
| Dedicated Support Contact | N | N | N | Y |
| Escalation Path | Y | Y | Y | Y |
| Online Case Management | Y | Y | Y | Y |
| Online Knowledge Base | Y | Y | Y | Y |
| Online Product Forum | Y | Y | Y | Y |
