Home  >  Products   >  Software Development Support

Software Development Support

  • Unlimited installation and setup support included with all Development Kits and Application Kits
  • Free access to online support forums
  • Cost-effective support service plans available
BUY ONLINE NOW

Our software support services minimize your design risk and significantly improve time-to-market by providing experienced software design engineers who can provide programming support, code consultation, and trouble shooting for many of the current development environments including but not limited to: Python, Java, Android, C/C++, and C#.

Additionally, customer identified critical failures are rapidly escalated into our engineering departments to properly address problems in the shortest time possible. Digi offers direct support plans that provide phone and email support for our solutions during system development. These plans are cost-effective and minimize the risk of delays and missed deadlines.

For more information and to purchase a technical support plan, please contact a Digi Sales Representative.


Essential Technical Support Plan includes up to 10 incidents or 10 hours of support.

Development Support Plans North America: International:  
Principal Support
View details 
DG-ESUP-PRI
DG-ESUP-PRI
BUY ONLINE
Contact Us
Bronze Support
View details 
DG-ESUP-Bronze
DG-ESUP-Bronze
BUY ONLINE
Contact Us
Silver Support
View details 
DG-ESUP-Silver
DG-ESUP-Silver
BUY ONLINE
Contact Us
Gold Support
View details 
DG-ESUP-Gold
DG-ESUP-Gold
BUY ONLINE
Contact Us
Specifications Principal Support Agreement
DG-ESUP-PRINCIPAL
Bronze Support Agreement
DG-ESUP-BRONZE
Silver Support Agreement
DG-ESUP-SILVER
Gold Support Agreement
DG-ESUP-GOLD
General
Term Annual Annual Annual Annual
Product Coverage Modules, Gateways, Device Cloud by Etherios™ Chips, Modules, Gateways, Device Cloud by Etherios™ Chips, Modules, Gateways, Device Cloud by Etherios™ Chips, Modules, Gateways, Device Cloud by Etherios™
Hardware Support Y Y Y Y
Software Support Y Y Y Y
Software Updates Available for Purchase Available for Purchase Included Included
Access and Response
Total Hours 5 10 50 100
Total Cases Unlimited Unlimited Unlimited Unlimited
Available Times North America, EMEA Business Hours North America, EMEA Business Hours* North America, EMEA Business Hours* North America, EMEA Business Hours*
Contact Options Email, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal
On-Site Consultation N N 1-Day† 2-Day†‡
Priority Support N N Y Y
Dedicated Support Contact N N N Y
Escalation Path Y Y Y Y
Online Case Management Y Y Y Y
Online Knowledge Base Y Y Y Y
Online Product Forum Y Y Y Y
*Additional time zones may be supported upon request
†Travel expenses paid by customer
‡Days may be divided into two trips
 
 
 
Contact a Digi expert and get started today! CONTACT US