Documentation for all Digi products
Receive answers from the community
Articles covering common questions
Our latest thinking on M2M
Training, webinars and industry events
Hardware and software innovations
Collection of XBee projects
Covering industry news and trends
Library of tours and technical tips
24x7 annual support agreements
Drivers, documentation and firmware
Development, consulting and training
Verify that your Digi product is defective:
a) Call 1-800-344-4273, choose option 3 for Customer/Technical Support, or call us direct at (952) 912-3456.
b) Use our online support request.
If you know you have a defective Digi product by doing diagnostic testing or by already speaking to a technician:
c) Send a fax to (952) 912-4959 using the Digi Product RMA Request Form or Rabbit Product RMA Request Form attached. You will need the Adobe Acrobat Reader to view and print the form. You can download the free reader by clicking on the button below.
Information needed when requesting an RMA Number:
Customer Owned Repair is when products, either in or out of warranty, are sent in for repair. Digi will pay for all shipping charges back to the customer UPS Ground or Best Way International.
Product Exchange is a cross-ship for customers who (a) own product which is now defective, or (b) require service as a result of discrepancies in shipping or manufacturing by Digi International. This is not in any way part of the warranty. It is a service we offer. The customer pays for product and upon receipt of the defective unit a credit is issued. Digi will pay for all shipping charges to the customer UPS Ground or Best Way International.
Support Order is used to send out drivers, manuals and pal chips. Digi will pay for all shipping charges to the customer via UPS Ground or Best Way International.