Return Merchandise Authorization Procedures

Verify that your Digi product is defective:

  1. Contact Digi International Technical Support:
  2. a) Call 1-800-344-4273, choose option 4 for Customer/Technical Support, or call us direct at (952) 912-3456.

    b) Use our online support request.

  3. Log a call or we will log a call for you ( if by fax or e-mail ) with one of our Technical Support Specialist.
  4. When you speak with a technician, he/she will verify whether or not your product is defective.
  5. Assuming your Digi product is defective, the technician will either transfer you to or ask a Customer Support Representative to call or e-mail you.
  6. Customer Support will issue an RMA which will allow you to send in your Digi product for repair.

If you know you have a defective Digi product by doing diagnostic testing or by already speaking to a technician:

  1. Contact Digi Customer Support:
  2. a) Call 1-800-344-4273, choose option 5 for Customer/Technical Support, or call us direct at (952) 912-3456.

    b) Use our online support request.

    c) Send a fax to (952) 912-4959 using the Digi Product RMA Request Form or Rabbit Product RMA Request Form attached. You will need the Adobe Acrobat Reader to view and print the form. You can download the free reader by clicking on the button below.

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  3. A Customer Support Representative will issue an RMA which will allow you to send in your Digi product for repair.
  4. A call, e-mail or fax will be sent to you with an RMA number and the return shipping address attached.
  5. If you have any questions at this point you may contact the Customer Support Representative by using one of the methods listed above.

Information needed when requesting an RMA Number:

  1. Tech Support case number if you talked to a technician.
  2. Bill to and Ship to information.
  3. PO # or credit card # if there are any service and/or out of warranty charges or your company requires it on the order.
  4. Serial numbers off all the products being sent in.
  5. Method of shipment and account number if shipping other than UPS Ground or Best Way International.

RMA Types:

Customer Owned Repair is when products, either in or out of warranty, are sent in for repair. Digi will pay for all shipping charges back to the customer UPS Ground or Best Way International.

Product Exchange is a cross-ship for customers who (a) own product which is now defective, or (b) require service as a result of discrepancies in shipping or manufacturing by Digi International. This is not in any way part of the warranty. It is a service we offer. The customer pays for product and upon receipt of the defective unit a credit is issued. Digi will pay for all shipping charges to the customer UPS Ground or Best Way International.

Support Order is used to send out drivers, manuals and pal chips. Digi will pay for all shipping charges to the customer via UPS Ground or Best Way International.

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