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Network Outages Cost More than $1M Annually for Nearly Two-Fifths of US Businesses, Opengear Study Finds

New research into the true costs and frequency of enterprise network outages reveals the importance of network resilience

Edison, NJ – May 19,  2020 – More than half of senior IT decision-makers and network managers globally say they have had four or more network outages lasting more than 30 minutes in the past year, with outages costing half of the surveyed organizations worldwide between $300,000 and $6 million in downtime, according to a recent study commissioned by Opengear, a Digi International company. In the US, nearly two-fifths (38%) reported losing more than $1 million in the past 12 months alone.

‘Measuring the True Cost of Network Outages,’ Opengear’s in-depth research study of 500 global senior IT decision makers, including 125 respondents from the US, also discovered that US businesses put significantly greater emphasis on network resilience than any other country surveyed. In fact, network resilience has become the top priority for 73% of US IT departments, as well as 70% of US companies at the board level. Globally, responses were at 49% and 47% respectively.

Steve Cummins, Vice President of Marketing at Opengear, said “The true cost of a network outage is much more than just lost revenue. Our survey found that reduced customer satisfaction was the biggest impact of an outage according to 41% of respondents, ahead of data loss (34%) and financial loss (31%). Organizations need to think in advance about how they can avoid, and then recover from, an outage quickly before the consequences become severe.”

The study also found that although more than three quarters (78%) of organizations globally have set aside a specific budget to ensure its network resilience, almost half (49%) had outages increase by 10% or more over the last five years. Outages were even more prevalent in the US, with nearly one-third (32%) reporting an increase of 25% or more. Additionally, more than four out of 10 (42%) US businesses reported that network outages took more than one working day on average to find and resolve after they were reported, with an average of nearly 10 hours across the country.

With many organizations running geographically spread networks, travel time to get engineers on site has become the most common challenge in resolving network issues quickly, according to more than two in five (41%) globally and over half (52%) in the US. But the US differs from other regions with the second most common challenge, inadequate network monitoring (41%); whereas globally, companies reported a lack of in-house engineering capabilities (40%).

Cummins added, “Given the time invested to resolve network outages and the costs incurred, finding a solution that addresses these is an urgent priority. This is where an out-of-band management solution can be highly beneficial. Companies around the world recognize that the ability to operate independently from the production network, and detect and remediate network issues automatically, can dramatically improve security (48%), save time (45%) and most importantly, reduce costs (41%).”

About Opengear

Opengear, a Digi International company, delivers secure, resilient access and automation to critical IT infrastructure, even when the network is down. Provisioning, orchestration and remote management of network devices, through innovative software and appliances, enables technical staff to manage their data centers and remote network locations reliably and efficiently. Opengear’s business continuity solutions are trusted by global organizations across financial, digital communications, retail and manufacturing industries. The company is headquartered in New Jersey, with R&D centers in Silicon Valley and Brisbane, Australia. Opengear was acquired by Digi International in December 2019, bringing together two organizations with a deep commitment to providing the best products, software and services that meet the demands of mission-critical networks. Both companies will continue to build and support strong customer relationships. For more information please visit www.opengear.com.

Additional Information About The Study

  • Independent Research Carried Out By OnePoll Research
  • 500 Respondents (Senior IT Decision Makers)
  • 125 respondents from the US

For more information please contact opengear@bobgoldpr.com  - 310-320-2010

Opengear Media Relations Contact – Bob Gold & Associates

Robert Brownlie: opengear@bobgoldpr.com   - 310-320-2010

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