Legal / Cookie Policy

Cookie Policy

To make full use of the features and services we offer at digi.com, your browser will need to accept cookies. We can only provide certain features of this website by using cookies. By using the digi.com website you agree to our use of cookies as described in our cookie policy.

What are cookies?

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (e.g. Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognize you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags").

Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time you visit the site where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

Web beacons

Web beacons are a similar technology to cookies; and just like cookies, they can help to deliver an improved online experience. Essentially, they are a clear picture file that is used to keep track of a customer's navigation through a website or series or websites.

They may also be referred to as "tags", and are normally used by websites that use third-party traffic monitoring and tracking services, such as web analytics. Web beacons can be used in combination with cookies to gain an understanding of how a website's users navigate through the site.

What types of cookies do you use?

The following types of cookie may be set on your device:

Necessary cookies

These cookies are essential in helping you to make use of the features and services we offer on the digi.com website. Without these cookies, the services you want to use (such as managing a device) cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.

Functional cookies

These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

Performance cookies

Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.

Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as "web beacons" or "tags". These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.

Cookies are used on this website

We set some cookies directly, and we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, so we have provided a list to explain this to you.

These are cookies set by us, and are often referred to as first-party cookies. You will not necessarily see all of the cookies referenced below stored on your machine after visiting our site. Some will depend on how you got here and the features and products that you looked at during your visit.

Although we audit the types of cookies that are used on our site, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook and Twitter, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy immediately.

Name Type Purpose
JSESSIONID Necessary This cookie is essential for our website to function and for your online experience. This cookie is deleted when you close your browser.
version Necessary These cookies are vital to site operation and security. These cookie is good for one year, and is used for data reference.

SupportCookies:

groupsTreeSaveStateCookie

controlcenter.last.tab

Necessary This lets us remember your last location and page in Device Cloud. This is only used to provide a better user experience.
BIGipServerPOOL… Functional This is used to help to provide better availability with the website. This is set by our load balancers. This cookie is deleted when you close your browser.
__utma, __utmb, __utmc, __utmv, __utmz, __qca Performance Google Analytics is Google's free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and it reports website trends without identifying individual visitors. Google Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

How do I manage cookies?

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

How long will cookies stay on my device?

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used.

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time you visit the site where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

Do the cookies store my personal information?

The cookies used by this website do not contain any sensitive information about you.

  • They don't store your name
  • They don't store your address
  • They don't store any payment details
  • You will not receive any calls or mail as a result of a cookie

The information you provide us with is stored securely and is not collected or stored in any cookies. Cookies can't access your computer, or read any personal material you may have stored. Our cookies are not able to install anything harmful on your computer. In fact, the content of most cookies is a random string of numbers and letters that are only used as an identifier.

Do cookies affect my privacy and how you use my data?

We want to ensure that we're clear about your privacy when using our website. We know that you'd expect nothing less from us; our Privacy Policy explains our commitment to respecting your privacy, and it's an area we continuously review.

Can I still use digi.com if I block all cookies?

If you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies.

If you have any questions or concerns about our use of cookies or our cookie policy, please email us at security@digi.com

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