Digi Support Policy

Hardware Support

Digi will provide base support for the duration of the applicable hardware warranty period as specified in Digi’s Limited Warranty. Expert Support and extended warranties can be purchased separately.

Firmware Maintenance

Firmware maintenance will be offered through the End of Software Release Date and may include security feature updates and bug fixes. Digi’s current patch policies are here. When Digi announces an End of Life date for a product, Digi will define an End of Software Release Date, which will be 6-12 months after the Last Time Ship date of the product.

Digi strongly recommends that customers subscribe to Digi Remote Manager (“DRM”) which enables wireless remote updating of firmware in Digi products for security patches and feature upgrades. Customers that do not subscribe to DRM or use DRM for firmware updates are responsible for manually updating their Digi products. Customers may be required to upgrade to a current version of firmware and/or implement other changes on the device to implement updates. Digi is not responsible for any loss of security caused or contributed to by customer’s failure to install firmware updates.

DRM Support

Digi will provide support for DRM for the duration of the DRM subscription. Digi’s vulnerability patch policy for DRM is available here.

Digi support does not include assistance or support relating to issues caused by third party software, equipment, or service providers

Revised July 2024