You are viewing an article about an obsolete product. Information on this page is provided as-is and not supported.

"Windows could not load the installer for IonMultiPortSerial" Edgeport installation error

1. Unplug the USB cable from the Edgeport.

2. Download a special version of the Edgeport Configuration Utility here.

3. Run the file (from #2), click the Advanced tab, click the Uninstall button and reboot the computer when prompted.
 
4. After Windows loads, you should be able to install the Edgeport without getting the "IonMultiPortSerial" error message.

If problem persists after following the guidance above, please contact Digi Technical Support.

Last updated: Jan 11, 2024

Recently Viewed

No recently viewed articles

Did you find this article helpful?