1. Unplug the USB cable from the Edgeport.
2. Download a special version of the Edgeport Configuration Utility
here.
3. Run the file (from #2), click the Advanced tab, click the Uninstall button and reboot the computer when prompted.
4. After Windows loads, you should be able to install the Edgeport without getting the "IonMultiPortSerial" error message.
If problem persists after following the guidance above, please
contact Digi Technical Support.
Last updated:
May 24, 2019