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Privacy Policy For Digi Cloud Services

Last Updated: March 25, 2015


Digi International Inc., with principal offices at 11001 Bren Road East, Minnetonka, Minnesota, 55343 USA, and its subsidiaries and affiliates (collectively “Digi” or “we” and associated pronouns) endeavor to be as up front as possible about the personal information we collect. In an effort to maintain this stance, we provide this privacy statement (the “Policy”) in relationship to your use of the Digi “Cloud Service” (the Digi Device CloudSM service or any of its editions, including the Digi Remote ManagerSM service) and all associated websites, databases and domains.

For the purposes of this Policy, “Personal Information” means information that (alone or when in combination with other information within Digi’s direct control) can be used to directly or indirectly identify, locate or contact an individual, e.g. consumer or customer and that can be linked to that individual. The term “you” and related pronouns will refer to each user (and each person or entity responsible for users) of the applicable Cloud Service.

1. Scope

Digi is a global organization with legal entities, business processes, management structures and technical systems that cross borders. This Policy applies to Cloud Services and all associated websites, databases and domains where Personal Information is collected, stored, transferred, used or otherwise processed. This Policy also covers the use of a Cloud Service website for consumer and marketing practices and social media activities, unless there is a specific privacy policy for a given website or specific information practice.

Please note that when you enter any sub-sites accessible through this website, such sub-sites may be operated by different entities of Digi, be for different purposes or may have their own privacy policies or terms of use specific to those sites. We encourage you to read and become familiar with these policies and terms.

This website may contain links to other sites outside our control. Digi is not responsible for the privacy practices or the content of such websites.

2. Personal Information Collected

Digi collects and uses Personal Information only to achieve its business purposes and in compliance with applicable law. We may disclose it to recipients indicated in section 6 of this Policy.

2.1 Use of a Cloud Service Website

Digi may collect, maintain and process Personal Information provided by or concerning users, on and through the website. We collect Personal Information from visitors to the website in order to better understand you and to respond to your needs and expectations. We may use Personal Information you have submitted to us for our internal purposes, including administration of our websites, security, data analytics and compliance with our legal obligations, policies and procedures.

By using a Cloud Service website you represent that 1) the Personal Information you provide is accurate, up-to-date and relevant for the purposes you provide it; 2) you are of sufficient legal age and have the authority to use the website (and to bind your company, where relevant), and 3) that you have read this Policy and consent to the use of your Personal Information collected by Digi as described in this Policy if you provide Personal Information about a third person, you represent that you have the authority to provide us with his or her Personal Information and that you have received such consent on his or her behalf.

Use of a Cloud Service website is voluntary and Digi will not collect any Personal Information about you, unless you provide it to us. If you do not wish for Digi to collect and process any Personal Information about you, do not provide it to us. We may also collect certain technical information by automated means when you visit a Cloud Service website and related websites, such as how many users visited our websites and the pages accessed. By collecting this information, we learn how to best tailor our websites to our visitors.

Some of the scenarios in which we may collect information for the website are the following:

2.1.1 Contact Us

If you communicate with us through any "Contact Us" or similar link on our websites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments. We also may use the information you provide to evaluate the quality of our products and to communicate with you about our products and services.

2.1.2 Feedback and Support

You may be able to submit feedback or ask for support on our websites. If you choose to give us your feedback or ask for support, we ask you for information such as your name, email address, postal address, occupation and the name of your organization. We also ask you about your experience using our websites. We may use the information you provide to enhance our websites.

2.1.3 Cookies

Like many companies, we use "cookies" on our websites. Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify website features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular website. You can configure your browser’s settings to either reject the installation of cookies or receive a warning before a cookie is installed, or you may delete all cookies from your computer. Please refer to your web browser’s instructions or Help section to learn how to accomplish these things.

Please note, however, that without cookies you may not be able to take full advantage of all our website features. Digi will not link, or seek to link, an IP address with the identity of a website user.

2.1.4 Web Beacons

Certain pages on our websites contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs) via Google Analytics and similar technology. These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use this information to better understand you and to tailor our content.

2.1.5 IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may view the IP address of the device you use to connect to the Internet. We use this information as part of our security procedures and to determine the general physical location of the device and understand which regions of the world our website visitors come from. We also may use this information to enhance our websites.

2.2 Consumer and Marketing

Digi takes reasonable steps to ensure that Personal Information we collect is relevant for the purposes for which it is to be used and that the information is reliable for its intended use and is accurate, complete and current. We maintain the business contact details of our business customers and their employees, agents and contractors who may contract or reach out to us on their behalf. We depend on individuals, e.g., consumers and customers, to update or correct their Personal Information whenever necessary.

We may collect information in the following scenarios:

2.2.1 User Accounts

For the use of a Cloud Service, we may provide you with a user account. These accounts are subject to the terms and conditions of any associated Account Agreement and the Terms of Service - Digi Cloud Services (the “Terms of Service,” available at http://www.digi.com/legal/cloud-terms) and policies referenced in those Terms of Service, including an Authorized Use Policy (http://www.digi.com/legal/authorized_use_policy) and guidelines respecting the Digital Millennium Copyright Act (http://www.digi.com/legal/dmca_statement). We will use your Personal Information to provide you with access and the ability to use the applicable Cloud Service and for any other purposes related to it. We may also use your contact information to market similar products or services.

2.2.2 Product Information Request Forms

If you request information about our products, we may ask you to provide details such as your name, email address, telephone number and intended use of the relevant product. We use your details to send you the information you request. You also may choose to provide additional comments and requests.

2.2.3 Business Alerts, Newsletters and Other Communications

On our websites, you may be able to sign up to receive business alerts, newsletters and other communications about our products, services and promotions. To sign up, we ask you for information such as your name and email address. We use the information to send you the communications you request and to communicate with you about our products and services.

2.2.4 Email Sign Up

On our websites, you may sign up to receive email such as newsletters, exclusive offers and promotions, and product news. To sign up, we ask you for contact details such as your name and email address. We use your contact details to send you the information you request and communications about our products and services.

2.3 Social Media Activities

Through our website and the internet you may be able to access social media sites and interact with us, including but not limited to Facebook, Twitter, YouTube, and LinkedIn. Any participation in or use of social media is entirely voluntary and you remain solely responsible for any social media activities that you engage in and content that you upload. Digi has no obligation to monitor the interactive social media sites and/or other message or communication facilities. However, Digi reserves the right at all times to disclose any information deemed by Digi necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part.

3. Choice/Opt-In

Digi only sends correspondence to parties that have provided their email addresses and consent (‘opt-in’) to receiving marketing correspondence. Users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our website in each communication. The website gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service:

  1. You can send an email to web.management@digi.com
  2. You can call the following telephone number: 952.912.3444.

4. Transfers from EEA Countries and Switzerland

4.1 Digi as a Controller

Generally, we only transfer Personal Information to accomplish Digi's business purposes as stipulated in this Policy and in compliance with applicable law. We may transfer Personal Information pertaining to you outside of European Economic Area (“EEA”) to the countries that are not considered to provide the same level of protection for your Personal Information as the countries within the EEA. Digi has taken the necessary measures to ensure that all Personal Information transferred receives an adequate level of protection.

By providing us with your Personal Information, you acknowledge that Digi is located in the United States and you consent to the transfer of your Personal Information to Digi in the United States for the purposes specified in this Policy.

4.2 Digi as a Processor

As part of a Cloud Service, customers are permitted to upload or transmit information, which could possibly include Personal Information. In this context, Digi acts as a processor or agent of the customer and does not determine how its customers’ data is utilized in the Cloud Service nor choose the type of data that is submitted. Any access to or use of this data by Digi is incidental to the achievement of its contractual obligations with its customers. Digi’s obligations in this context are not contained in this Policy and the customer remains responsible for the Personal Information that it uploads or transmits to the Cloud Service and for compliance with data protection law, unless otherwise defined in its agreements with Digi.

5. Security

Digi will maintain administrative, technical and physical security safeguards that are reasonably designed to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Digi employees and contractors who have access to Personal Information are obliged to respect the privacy of our visitors and customers and the confidentiality of their Personal Information. We will employ controls reasonably designed to: (a) prevent acceptance of cardholder data transmitted via unsecured channels (a practice prohibited by the Terms of Service) and (b) if we detect that you have transmitted cardholder data via unsecured channels, give you prompt notice of the transmission and remove the affected data from the Cloud Service.

6. Disclosures to Third Parties

In addition to the uses outlined in this Policy, we may disclose your Personal Information (i) if we are required to do so by law or legal process, (ii) to third parties who provide services to Digi, (iii) to law enforcement authorities or other government officials, or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. If we detect that you have transmitted cardholder data via unsecured channels, we may notify the card issuer and provide details of the unsecured transmission. We may also disclose your Personal Information upon your written request or with your written consent.

When we do use third parties to provide services, we take privacy and security seriously. We choose providers who are industry leaders to secure and protect your Personal Information. Cloud Services are hosted on Rackspace servers in the United States or the United Kingdom (or a similar service provider having comparable security measures in place).

Subject to applicable law, we reserve the right to transfer any Personal Information we have about you in the event we sell or transfer all or a portion of our business assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use Personal Information you have provided through our websites in a manner that is consistent with this Policy.

7. Data Retention

Digi has implemented a comprehensive data retention policy. Your Personal Information will be retained according to the rules of US law and usually for the length of any statute of limitation period. After expiration of the relevant terms, your Personal Information collected by Digi is deleted.

8. Correct/Update

Digi provides individuals with reasonable access to the Personal Information maintained about them and gives users the following options for changing and modifying information previously provided.

  1. You can send an email to web.management@digi.com
  2. You can call the following telephone number: 952.912.3444

We also provide the opportunity to correct, amend or delete information where it is inaccurate. We may limit or deny access to Personal Information where providing such access is unreasonable, burdensome or expensive under the circumstances or as otherwise permitted by applicable law.

9. Updates to Our Privacy Policy

This Policy may be periodically updated without prior notice to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Policy and indicate at the top of the notice when it was most recently updated.

10. Contacting Digi

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact: