Support / Open an RMA

Open an RMA

Verify that your Digi product is defective:

  1. Contact Digi International Technical Support:
    • Call 1-800-344-4273, choose option 3 for Customer/Technical Support, or call us direct at (952) 912-3456.
  2. Log a call or we will log a call for you ( if by fax or e-mail ) with one of our Technical Support Specialist.
  3. When you speak with a technician, he/she will verify whether or not your product is defective.
  4. Assuming your Digi product is defective, the technician will either transfer you to or ask a Customer Support Representative to call or e-mail you.
  5. Customer Support will issue an RMA which will allow you to send in your Digi product for repair.

If you know you have a defective Digi product by doing diagnostic testing or by already speaking to a technician:

  1. Contact Digi Customer Support:
    • Call 1-800-344-4273, choose option 3 for Customer/Technical Support, or call us direct at (952) 912-3456.
    • Email tech.support@digi.com.
  2. A Customer Support Representative will issue an RMA which will allow you to send in your Digi product for repair.
  3. An email will be sent to you with an RMA number and the return shipping address attached.
  4. If you have any questions at this point you may contact the Customer Support Representative by using one of the methods listed above.

Information needed when requesting an RMA Number:

  1. Tech Support case number if you talked to a technician.
  2. Bill to and Ship to information.
  3. PO # or credit card # if there are any service and/or out of warranty charges or your company requires it on the order.
  4. Serial numbers off all the products being sent in.
  5. Method of shipment and account number if shipping other than FedEx Ground or Best Way International.
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