Learn how utilities are closing grid blind spots with dense cellular connectivity, Digi Remote Manager and Komodo Eye monitoring, in this 2026 T&D World webinar with a live demo and Q&A.
As data centers, renewables, EVs and distributed energy resources change how power flows, utilities can no longer wait on a truck roll to find out what is happening in the field. This T&D World webinar, sponsored by Digi International and Komodo Systems, explains how blind spots turn into liabilities across four areas: asset failure, wasted capital, public and worker safety, and outage duration, plus cyber and physical security.
Digi's Eric Edevold covers where utilities are deploying connectivity today, from generation and transmission to substations, distribution devices such as reclosers and cap banks, and fleet vehicles. Josh Flinn explains how Digi Remote Manager exposes device telemetry through open APIs. Rick Gines of Komodo Systems demonstrates the air-gapped Komodo Eye platform, which unifies IT, OT and legacy devices in one view, and shares results from Exelon operating companies.
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Q&A: Poor Visibility Is a Liability. Here's How Utilities Are Fixing It.
Taken from the live Q&A in the T&D World webinar on September 30, 2026.
Moderator: Nikki Chandler, T&D World.
Presenters:
- Eric Edevold, Energy and Utilities Specialist, Digi International
- Josh Flinn, Senior Product Manager, Digi Remote Manager, Digi International
- Rick Gines, Senior Sales Engineer, Komodo Systems
How does Komodo Eye complement Digi Remote Manager rather than replace it?
Rick: Digi Remote Manager will probably do some things better on Digi equipment directly, so there's usually a need for both tools. Digi Remote Manager goes deep on Digi devices: configuration, diagnostics, lifecycle management and device data. Komodo Eye provides the broader multi-vendor view across IT, OT, wireless, transport and other infrastructure. Komodo brings Digi's data into that larger picture and displays it in one central place. There's value in both.
How does this visibility help identify the root cause?
Eric: With equipment all over the field, a fault at a location can mean you can't communicate with that site. This visibility helps you keep uptime on your cellular equipment, your private wireless network, and even some of the end devices, and it can identify challenges with them. The Komodo system and the Digi application, connected through APIs, let you drill into a device to see how it's functioning. You get those details through remote access, so you can find the root cause remotely rather than sending a truck roll to the field.
Can this equipment be used in the UK, or is it United States only?
Eric: Digi is a global company. It certifies its products globally, and its cellular products are homologated and used all over the world. Digi can support a project in the UK and has field teams based there.
Rick: The same is true for Komodo. It's available everywhere.
How do utilities bring legacy and modern environments into one view?
Eric: From the end-device standpoint, Digi's cellular routers have multiple physical interfaces, including legacy serial and Ethernet. They can adapt to the protocols that equipment uses, whether that's DNP3, Modbus or even legacy, very quirky protocols. Digi has a professional services team that can write code to adapt a protocol. If legacy equipment is too old to have security built in, partners such as Binary Armor can write code for it. Digi also designs its products for the future, with extra memory and processing headroom. If something at the edge doesn't support a security requirement, that capability can be loaded onto the device. Eric said this matters because no one knows what the security threats will be in three months, six months or a year, and the key is being able to adapt. He added that Komodo Systems has some capabilities to adapt as well.
Rick: The challenge for utilities is the piece of equipment on the rack that has never broken, and how to communicate with it. SNMP is the easy one. Komodo also supports TL1, gRPC, API, and TR-069 and TR-369. Rick said there is most likely not a protocol Komodo hasn't heard of, and that no one has stumped Komodo's CTO, who has worked in utility power for 15 to 20 years. He invited attendees to try.
What does the Digi Remote Manager integration with Komodo Eye look like?
Rick: It's a modern interface with API integration. Komodo consumes Digi's data streams directly via API and incorporates them into the broader view. Digi Remote Manager will probably remain the tool for deeper Digi-specific management and lifecycle functions. The two work well together, with integration through data streams and the API.
Eric: Every setting and every data point within the Digi routers is available through those APIs. Digi builds its products API first, and Digi Remote Manager is API first. Everything available on that platform can be fed to the Komodo Eye system through the API.
What first use cases should utilities prioritize?
Eric: Cyber is the first thing to prioritize, from a resiliency standpoint. Next is anything that improves the safety of the system and decreases liability. After that comes connectivity that improves reliability.
Rick: Look at your own situation. Do you find the root cause quickly, or do you roll a truck to a site only to learn it was a network problem and not the endpoint device? Rick also noted that Komodo Eye is running in NERC CIP environments, and that it can handle the range from one extreme to the other.
Which network monitoring solutions does Komodo Eye compete with in terms of functionality?
Rick: It competes with the very traditional network management tools that have been on the market for a long time, such as SolarWinds, ManageEngine, LogicMonitor and Paessler. Komodo also integrates with vendor tools: Cisco, Digi and Nokia each have their own. At the executive or management layer, Komodo can show all of that under one umbrella, while network engineers keep their individual tools. Komodo describes itself as going to the edge of the network, to the small devices, and acting as a "manager of managers" for the company.