Support / Knowledge Base / How to recover Digi X-Trak 3 when it is constantly rebooting or Digi X-Trak 3 is not able to communi

How to recover Digi X-Trak 3 when it is constantly rebooting or Digi X-Trak 3 is not able to communicate through Digi Dashboard Utility using USB Virtual COM Port.

In some cases, while using Digi X-Trak 3 with firmware version 2.2.1.0, it can hang or continuously reboots and becomes inaccessible by Digi Dashboard Utility. In those cases we need to check the following steps:

Case 1:

Digi X-Trak 3 is not responding to Digi Dashboard Utility through Digi Dashboard and on Device following LED indications are being seen.

Ø  GPS:    OFF

Ø  POWER :     Glow GREEN or RED

Ø  GSM:    Blinking Blue

In above case, Digi X-Trak 3 has got hung at the start up due to i2c failure. In this case manual reboot of Digi X-Trak 3 is required.

The following steps are required to perform the manual reboot of Digi X-Trak 3.

Ø  Remove Interface Cable

Ø  Remove back cover of Digi X-Trak 3.

Ø  Remove Battery and insert it again.

Ø  And now insert the Interface Cable to power on Digi X-Trak 3.

 

Case 2: 

Digi X-Trak 3 is not communicating through Digi Dashboard and rebooting continuously.

In this case the firmware loaded on the Digi X-Trak 3 is not starting up due to partition issue.

To resolve this issue following commands need to be sent using Hyper Terminal at 115200 baud rate. (Note: Enter the Next Command if response after sending ‘AT’ comes ‘OK’)

 

Ø  AT

Ø  AT+WOPEN=6,1536

Ø  AT

Ø  AT+WOPEN=0

Ø  AT

Ø  AT+WOPEN=3

Ø  AT

Ø  AT+WOPEN=1

Ø  AT

Ø  AT+CFUN=1

 

Last updated: Aug 08, 2017

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