How to Register your Device

How to Register Your Device

Introduction

This article describes the device registration process.

Applies to: This process applies to the following product families: Digi Cellular Routers, Digi Connect EZ, Digi Connect IT, and Digi XBee Cellular devices.

Why Register Your Device

Registering your device offers several benefits:

• Warranty and support — Registering your device often ensures that you are eligible for warranty services and technical support.
• Digi Remote Manager — Access to our device management and analytics platform.
• Software updates — You may receive notifications about software updates or upgrades.
• Product information — Registration can help you access product-specific information and resources more easily.
• Security — Registration can enhance security by allowing the manufacturer to verify ownership and provide assistance in case of theft or loss.

Register in Digi Remote Manager

Go to https://remotemanager.digi.com/ui/login.

Step 1a: Sign In or Create an Account

For new accounts:

1. If you do not have a Digi Remote Manager account, click the Create account link in the lower right.
   
2. Enter the MAC Address of your device. Note: If your device does not have a MAC address, use the IMEI of your device.
3. Enter the Default Device Password of your device.
4. Enter your email address. Note: This will be the primary contact used for this new account. It cannot be changed without contacting Digi Tech Support.
   

For existing accounts:

1. If you have an existing Digi Remote Manager account, enter your Username.
2. Enter your Password.
   

Step 1b: Register Your Device(s)

1. Once in Digi Remote Manager, click Devices on the left side.
2. Click + Register Devices on the right side.
   

For a single device:

1. Enter the MAC Address of your device. Note: If your device does not have a MAC address, use the IMEI of your device.
2. Enter the Default Device Password of your device.
3. Note the other information you can add.
   

For multiple devices:

1. Select Multiple Devices.
2. Load a CSV file to enter multiple devices. On this page, you can download an example file.
3. Once downloaded, edit the file, load it, and then click Register Devices.
   

Note: It might take up to 48 business hours for your account to be created. At that point, you should receive an email from Digi. If you do not, please check your junk email folder first; if you still do not see anything from us, please let us know.

Further Information

If you have questions or issues with this process, please let us know by creating a Tech Support ticket. To better serve our customers, we have created an online Digi support request form. Please go to complete the form, or use the CONTACT US link on our website to access the case form. This will ensure we have all the relevant details and enable us to handle your case as efficiently as possible.

Please include the following information with your request, if possible:

• Did you wait 48 hours? Did you check your junk email folder?
• Email address used for login
• SKU entered
• Serial number(s)
• Name of reseller/distributor
• Existing DRM account information (Admin Username/Email and/or Customer ID)
• Admin email address for new DRM account