Cellular/Transport Knowledge Base Articles

How to configure inter VLAN routing with switchport bridge mode
This article explains how to configure inter VLAN routing with switchport bridge mode.1.    First, we need to create a new bridge instance and switch the bridge type to “switch...
Aug 28, 2023
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication 1. Digi DAL device configuration.Please add a new authentication Method and select a RADIUS name in the...
Aug 28, 2023
DAL Router IP Passthrough mode multiple sources
A DAL router can be configured to operate in IP Passthrough mode, which means that the device passes the IP address assigned to it on a WAN or cellular modem interface, to a client connec...
Aug 11, 2023
Digi Remote Manager data usage for DAL-based products
This KB article is intended to give users an understanding of how much data the Digi Remote Manager (Digi RM) connecton/client typically uses, for Digi products that run the modern DAL Operating Sy...
Jun 15, 2023
What is the Device Service Status On Digi Remote Manager?
The device  Service Status is shown on the Device Details of a device on DRM and can assume two values: "In Service" or "In Maintenance Window":        ...
May 10, 2023
Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.
In this article, we will describe how to configure Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.Sometimes it is necessary to provide access to...
Mar 22, 2023
DAL Router IP Passthrough mode + WiFi AP
When a DAL router needs to operate in passthrough mode and WiFi AP at the same time, the configuration will differ from the usual default one, where the WiFi AP and the LAN inte...
Mar 07, 2023
Configure a DAL Router with an LTE Module to Use PDN 1
Some providers and SIM cards, especially when using a private APN, will expect PDN 1 to be used or the router will fail to connect.If your DAL router is not establishing a cellular connection on LT...
Feb 20, 2023
how to transfer the complete Linux log to a syslog server (DAL)
Many Digi routers and network infrastructure devices are running the Digi Accelerated Linux (DAL) operating system.In this system you can configure (several) external syslog server(s) to receive no...
Feb 15, 2023
Digi Containers SDK
The following is information about creating, deploying, running, and monitoring a container for the Digi Containers service in Digi Remote ManagerDisclaimer:  Digi provides a compute...
Jan 03, 2023
Digi Remote Manager: Data Usage for DAL Products
SummaryAverage monthly data usage: 4.68MB on cellular connections18.1 MB on non-cellular connections (wired Ethernet, Wi-Fi client, PPPoE, etc)no configuration/firmware updatesDigiRM-related config...
Dec 07, 2022
Digi EX12 Connectivity issues with AT&T SIMs missing 'attm2mglobal' APN
Problem StatementIt has been observed with some AT&T SIM cards that the Digi EX12 will obtain an IP address from the AT&T network, but the Digi EX12 will not route any traffic over the Mobi...
Nov 29, 2022
How to configure Web filtering on a Digi device without using an external service
If you need to allow access to specific DNS hostnames on your Digi device, please set those host names in the DNS servers list.Configuration> Services>DNS>DNS servers The Web GUI does...
Oct 10, 2022
How to configure a Digi device against TACACS authentication on a Cisco ISE
1.       With Internal users identity, you have to create an account on the Cisco ISE local users database: 2.       Create a Network De...
Sep 01, 2022
How to configure Cisco Umbrella Web filtering on a Digi device
Task one:  Generate a Cisco Umbrella API token Log into the Cisco Umbrella Dashboard (https://dashboard.umbrella.com).On the menu, select Admin > API Keys. The API Key...
Sep 01, 2022
Python on EX-series Digi Devices
Starting in firmware version, python is not included in the base firmware for EX-series devices.  This includes the following device types: Digi EX12Digi EX12-PRDigi EX15Digi EX15...
Jun 15, 2022
AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
May 10, 2022
3G sunset Digi firmware required updates
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi devices tha...
Mar 30, 2022
How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware or newer might not be able to connect to Digi Remote Manage...
Mar 17, 2022
Script to Correct 3G Sunset Issues with Telit Modems
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides an additional script that needs to be run on Digi IX14 and...
Mar 11, 2022
How To: Restore configuration from Support Report
A DAL Support Report contains the complete device configuration.However for security reasons passwords are NOT included.If you have a support report from a device, you can restore the configur...
Feb 25, 2022
How To: Customize a DAL Backup Configuration File
 Background The configuration backup file can be obtained from a DAL device using either the CLI, local web UI, or Digi Remote Manager. The backup file you get is a gzipped tarball with a .bi...
Feb 23, 2022
Digi Router Migration - SarOS to DAL
Background In an effort to deliver the best products to our customers, Digi is transitioning from WR Series cellular routers that use the SarOS operating system to IX Series cellular routers t...
Jun 23, 2021
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
Mar 15, 2021
Digi International WR31 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of the Digi WR31 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.  ...
Mar 11, 2021
Digi International WR21 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of Digi WR21 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.   N...
Feb 23, 2021
Recover LM940 modules in a WR64/WR54 after a firmware migration
When proceeding with the firmware migration from xOS to DAL on a WR64/WR54, in some rare cases, the cellular modules might not come back after the migration and the router will show no cellular int...
Nov 12, 2020
Mandatory Telit LM940 Update for Digi WR54/WR64 and TX54/TX64
Overview The Telit LM940 has been observed to go into a rare, inoperable state during up and down power sequencing.  This issue has been corrected in Telit firmware xx4 or later.&nb...
Oct 05, 2020
How to install your own signed SSL certificate on DAL router
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
Sep 28, 2020
Scan and Lock Cellular networks on a SarOS router
This article will describe how to scan for cellular networks via GUI or CLI on a SarOS router (WR11,WR21,WR31,WR44) and lock to a particular cellular network.Please note: While the router will scan...
Sep 07, 2020
OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
Sep 02, 2020
How to Backup/Restore Configuration to Include Port Isolate/Hub Mode on SarOS Routers
When restoring a backup configuration file on SarOS routers,  the Port Isolate/Hub mode is not included, as it is not a configuration setting, so it is not saved in the backup file. In order ...
Sep 02, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
Aug 25, 2020
Wifi connection to DAL router doesn’t work even if the client is connected to the AP
Problem: WiFi Client connects to the WiFi AP configured on a DAL router with a working WAN connection, but Internet is not available for the Client:Status > WiFI > Access Points:Client: Comm...
Aug 24, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
Aug 18, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
Jun 08, 2020
Firmware Update Process for Telit HE910-D
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
Apr 28, 2020
Configure DNS Required Option for Telit Modules on TransPort WR Routers
Starting with firmware version, TransPort® WR11, WR21, WR31 & WR44 routers using a Telit module (identified with a part number of WRxx-Mxx), will have a factory default setting turn...
Apr 28, 2020
Firmware Update Process for Telit LE910EU1/NA1
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
Apr 16, 2020
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
Apr 03, 2020
Digi IX14 Cellular Module type from PN
Digi® IX14 routers can have different variants of Telit LE910 model inside, depending on the region where they can be used and bands/speed/technology supported. In order to determine which spe...
Apr 03, 2020
Diagnosing WR54 / WR64 / LR54 Migration Failures
Digi International Inc. is moving to a new operating system, called Digi Accelerated Linux (DAL), for the WR54, WR64 and LR54 platforms. Please read the Digi WR54 / WR64 / LR54 Migration Release N...
Apr 01, 2020
Firmware update process for Sierra Wireless MC7455
Two methods are available : Over-The-Air (OTA) or Manual. Both mehods will be described in this article. This article only applies to the following cellular module: Sierra Wireless MC7455 To ide...
Mar 30, 2020
Configure a TransPort Router with an LTE Module to Use PDN 1
Since firmware version 7.x TransPort routers with an LTE cellular module are using PDN 3 to establish an LTE connection.  Certain providers and SIM cards, especially when using a private APN, ...
Mar 24, 2020
Dual SIM Failover Data Limit
A fairly common practice of mobile service providers is to set a monthly limit on the amount of data transferred over a cellular link, and apply additional charges if the limit&...
Mar 16, 2020
Methods of Locating Cellular Radio Type Installed Within a DAL Device
Below is a list of methods to locate the type of cellular radio that is installed within your DAL device:Physical CORE Radio (if applicable) Top line of the device  aView Under Cellular Det...
Feb 19, 2020
"ERROR" Message When Sending Fleet CLI Commands to a Digi TransPort WR44
Certain Digi TransPort WR44® routers come with a Fleet card.  Under certain circumstances during configuration or management,  the router might report "ERROR" to a Fleet CLI...
Jan 28, 2020
HTTPS No Longer Works After Upgrading a Digi TransPort to 7.1.x.x Firmware or Later
If after upgrading a Digi TransPort® router to release 7.1.x.x or later and it loses connectivity via HTTPS, this is due to new security measures in the newer firmware releases.The old certific...
Jan 24, 2020
Firmware Update Process for Telit LE910-EU/NA V2
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
Jan 14, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
Jan 10, 2020
Remote Access Requirements (SarOS)
In order to access a Digi TransPort® cellular router (or a device connected to it) remotely using the router's mobile interface IP address, it is necessary that the IP the mobile ...
Jan 02, 2020
Port Forwarding Troubleshooting for Digi TransPort
This document describes how to troubleshoot IP Port Forwarding (AKA Port Redirection) set up on a Digi TransPort® (SarOS) device which forward specific incoming ports from the cellular interfac...
Dec 27, 2019
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
Dec 04, 2019
Cellular Connection Issues with xOS Devices
A few questions to help work through the cellular connection issues you are experiencing with Digi® xOS based-devices: Who is your provider?What is the APN for your SIM?  If you do not kn...
Nov 13, 2019
Cellular Connection Issues on TransPorts
A few questions to help work through the cellular connection issues you are experiencing on your Digi TransPort®: Who is your provider?What is the APN for your SIM?  If you do not know it...
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
Oct 16, 2019
Creating an Earth Ground for the Digi WR44 RR
The Digi WR44 RR model does not have an Earth Ground connection on the device.  To create an Earth Ground for a WR44 RR, unscrew one of the cover cap screws located on the top device, attach a...
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
Oct 09, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
Aug 14, 2019
Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
Aug 13, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
Jul 16, 2019
Discovered security vulnerabilities within the Digi TransPort WR Series of cellular routers. (Curren
Digi recommends that all customers update their firmware to version or higher to protect against the 3 following high severity vulnerabilities. Vulnerabilities exist within the FTP server...
Oct 13, 2017
XBee Cellular Antennas
 For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching.   For parallel placement, Digi recommends to ...
Oct 10, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules? No. The 3rd party boards are not designed to provide the near...
Sep 15, 2017
TransPort router DHCP client CLI commands
To view the status of Ethernet 0 interface:eth 0 statusTo view the status of Ethernet 1 interface:eth 1 statusFor example:eth 0 statusActivation Status:      ActiveConnecti...
Jul 06, 2017
Common ISDN and OLA error messages seen on TransPort routers
The following info will be useful when using TransPort routers for On Line Authorisation tasks such as card payment processing.These are the most common error messages along with information of wha...
Jul 06, 2017
Using TransPort router GPS location in Google maps
TransPort routers output the GPS location in a format that needs to be modified before entering it into Google maps.To obtain the GPS location:Look in the router GUI at Management > PositionOrUs...
Jul 06, 2017
TCP & UDP ports blocked by Sprint
Here is a list of ports that Sprint block for inbound traffic.TransPort routers use port 80 for web GUI managementTransPort routers use port 4000 for serial port access over TCP •  &...
Jul 06, 2017
Digi TransPort and Sarian Systems routers bash & shellshock
The Digi TransPort and Sarian Systems routers do not run Linux, so they are not affected by the bash vulnerability shellshock.BG 2/10/14
Jul 06, 2017
What VPN types are supported on Digi TransPort routers
Digi TransPort routers with Enterprise firmware support:IPsec in tunnel mode with Pre Shared Key and X.509 digital certificate authentication methods (client and server)IPsec in transport mode with...
Jul 06, 2017
Are TransPort routers FIPS 140-2 certified?
The TransPort LR54 is FIPS 140-2 certified.Other TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.The only other product that we offer that is FIPS 140-2 cer...
Jul 06, 2017
FTP port forwarding on TransPort routers
When connecting to an FTP server on a LAN behind a TransPort router, you will need to set up port forwarding so you can access the server from the internet.Consider this:The PC needs to access the ...
Jul 06, 2017
Digi TransPort BGP configuration file syntax
Description:BGP on TransPort routers implements the Border Gateway Protocol version 4 asdescribed in RFC 4271. The following text is from the OpenBSD man page forbgpd.conf.  The SarOS operatin...
Jul 06, 2017
Digi TransPort OSPF configuration file syntax
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following te...
Jul 06, 2017
Why don't some TransPort router PPP interface settings take effect immediately?
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the paramete...
Jul 06, 2017
Accessing TransPort routers securely via L2TP/IPsec VPN from iOS and Android mobile platforms.
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices su...
Jul 06, 2017
How to access TransPort router SNMP stats without SNMP software
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH):at\mibsthis will output a very long list. If the buffer i...
Jul 06, 2017
How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown belowConfiguration--> Network--> Interface--> Mobile--> ...
Jul 06, 2017
HOW TO: Extract the debug.txt file from a Digi TransPort Router
 The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt f...
Jul 06, 2017
HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products
When attempting to troubleshoot cellular or PPP connections, detailed packet tracing can be extremely helpful for diagnosing possible causes.  The following steps outline how to obtain a tr...
Jul 06, 2017
How can DSL status and statistics be collected from Digi TransPort products?
The following commands will show various statistics for DSL connections on Digi TransPort products:CommandInstanceEquivalent Web Parameteradslstn/aDisplays the current DSL interface status.at\mi...
Jul 06, 2017
Performing Serial Loopback Testing with Digi TransPort Products
Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopback plug into the serial port.   Loopback plug pin-out...
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
Jul 06, 2017
Digi TransPort FTP Port Forwarding
The following instructions describe how to configure the Digi TransPort’s VPN settings:    1) Log into the Web User Interface (WebUI), and navigate to Configuration – Network > I...
Jul 06, 2017
How to Clear CDMA Provisioning on Transports with Gobi
If you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider changes an account from Vision or Datalink to Command C...
Jul 06, 2017
Capturing a DSL Trace with Digi TransPort
Login to the Web Interface and navigate to Management> Analyser > Settings. Change the Maximum packet capture size to 1500 bytes. Change the Log size to 180 Kbytes...
Jul 06, 2017
HOW TO: Digi TransPort Events and Alarms
Event Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events occur (events must be logged in the Event...
Jul 06, 2017
HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing
To accomplish this, you will need to put the Ethernet interfaces into Port Isolate mode under Configuration - Ethernet - select the Ethernet interface - Advanced.  When changing...
Jul 06, 2017
HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the Configuration
When backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed up and contains the desired passwords prior to restoring the file.  The pwds.da0 file will be o...
Jul 06, 2017
HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router
By default source port numbers are randomly assigned by the router.  Certain applications require that the source port number remain unchanged.  The following firewall rules example wi...
Jul 06, 2017
HOW TO: Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule
This can be accomplished by adding a rule to the existing firewall.  Below is an example on forwarding all inbound traffic to in break end from any to addr-ppp 1 -> to...
Jul 06, 2017
TransPort router system time and RTC out of sync
TransPort routers have 2 times shown when using the CLI command 'time':ss291603>time09:20:06, 10 Oct 2014system time: 09:24:43, 10 Oct 2014type 'time ?' for helpOKYou’ll probably find that the s...
Jul 06, 2017
Offline versus Online Assisted GPS (A-GPS)?
Offline AGPS: No connection needed at the startup It works in locations without wireless connectivity The data can be downloaded from the server at user’s convenience Data is valid over...
Jul 06, 2017
What can cause low RSSI signal?
What can cause low RSSI signal?The RSSI for both cellular and XBee are dependent on a clean Fresnel zone.  The Fresnel zone is an invisible and roughly football-shaped region between two point...
Jul 06, 2017
What is the maximum USB storage recognized by Digi TransPort routers?
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition size recognized.
Jul 06, 2017
HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges. ...
Jul 06, 2017
HOW TO: Obtain A Serial Trace From A Digi TransPort Router
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings  -Ena...
Jul 06, 2017
Greenbow VPN client will fail with a Phase 2 error
With Digi Cellular firmware 2.13 and above, The Greenbow VPN client will fail with a Phase 2 error.This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off ...
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
Jul 06, 2017
HOW TO: Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for
 With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:    15:58:28, 15 May 2014,GP socket...
Jul 06, 2017
HOW TO: Extract the .ALL Digi TransPort File Using FlashWriter
 A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These fil...
Jul 06, 2017
What is the default IP for Digi's Cellular units?
The Factory default IP address is, the default HTTP port is 80 and the default HTTPS port is 443
Jul 06, 2017
Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the
Verify that the WAN side is up on the Connect WAN by checking that the Cellular Link led is on and that you have two or more Signal Strength leds on. Verify that you have entered the Connect W...
Jul 06, 2017
How do I setup IP forwarding/filtering with the Connect Wan?
Introduction The Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections:1. Network Address Translation (NAT)2...
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee net...
Jul 06, 2017
Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Dev
This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices.  To collect the traces, it is necessary to use the Digi dev...
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART or C...
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substa...
Jul 06, 2017
How to use the Digi Transports GPS data in Google Maps
How to format Digi Transport GPS data correctly so Google Maps knows how to use it  You can get the GPS data by entering the following command from the unit's CLI or in the WebUI under Managem...
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be discu...
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
Jul 06, 2017
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
Jul 06, 2017
Debug and other information to collect for trouble shooting Digi Cellular VPN issues
Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.Firmware version of the Digi and VPN appliance.Cellular CarrierLog entries from t...
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit. It means that the ASYNC Signal Ground (SG) is isolated from earth ground, ...
Jul 06, 2017
Using Internet Explorer FTP to copy files to a Digi TransPort router
Connect to the Digi TransPort router using DUN to the special number 123 and enter username and password   Open Internet Explorer and access the URL   Go to File...
Jul 06, 2017
How to use a Digi TransPort as an SSH Client from the Command Line
The command implemented to use the SSH client is : sshcWhen logged in on the Digi TransPort, a typical command would be in the form :sshc <username>@<hostname>It is possible to specifif...
Jul 06, 2017
How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: Homepage -> Configuration - System -> General -> Autorun Commands.  Under ...
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom:The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure.Cause:Our driver normally places a symlink ...
Jul 06, 2017
HOW TO: Configure IP Pass-through mode on Digi TransPorts
OverviewThis guide will describe how to configure IP Pass-through on the TransPort to hand the Mobile IP address to 1 Ethernet connected device behind the TransPort, so that the TransPort becomes t...
Jul 06, 2017
How to Create Certificates For VPN Use in Digi Connect Products
1)  You will first need to download a program that can create certificates for VPN use.  The program that was used for this guide is OpenVPN version 2.1.1.  The program can be downlo...
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTION Yes. From the command line, you can browse to the folder containing the RealPort Driver files and type: setup /?This will display the command line options for the RealPort driver.
Jul 06, 2017
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4G
Digi TransPort 3G routers (with the exception of the WR11 model) use the Primary antenna on send and receive frequencies; while the Secondary (or AUX) antenna is receive only. So, while we strongly...
Jul 06, 2017
Getting a MC7354 Module on a Digi TransPort to Work with Sprint
There are a few things that should be done to get a TransPort, with a MC7354 module, working with Sprint.  Please see below:   1) You will first need to get the Sprint profile file...
Jul 06, 2017
SIM Card Sizes Supported on Digi TransPort/Connect WAN devices
The SIM card size that is supported on the Digi TransPort and Digi Connect WAN family of devices is called any of these names:1)  Mini SIM card2)  2FFThe Digi devices DO NOT take Micro or...
Jul 06, 2017
Can a 3G sim card be used in a TransPort LTE model and connect properly to the Cellular carrier
Any 3G sim card should be able to be used in the TransPort LTE (Muli Carrier) models and get a mobile ip address from the Cellular carrier.   This will only allow a 3G connection on the LTE model.T...
Jul 06, 2017
Automatic failover between 2 IPsec tunnels on Digi TransPort
This Knowledge Article will describe how to configure a Digi TransPort router to failover between 2 IPsec tunnels and recover automatically.Configure IPsec Tunnel 0 Open the web interface of the d...
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS
 Download the latest driver from the Digi Technical Support site: https://hub.digi.com/support/products/realport/?path=/support/asset-collection/connect-sp-os-specific-drivers/Log the install...
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu
 Installation Steps: Obtain the latest driver from the Digi Technical Support site: https://hub.digi.com/support/products/realport/?path=/support/asset-collection/connect-sp-os-specific-driv...
Jul 06, 2017
How to obtain DEBUG output on TransPort routers through an SSH client
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH).The options are:"debug 0"   ->   ASY0"debug 1" ...
Jul 06, 2017
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Why use Wireshark ?Wireshark is a tool that allow you to capture Ethernet packets sent/received on one or more interfaces of your laptop. It can be very useful in many cases, when you want to see w...
Jul 06, 2017
How to Change Carriers on Sierra Wireless MC7354 (Gobi LTE) Cellular Modules
Digi TransPort WR (SarOS) routers that contain the Sierra Wireless MC7354 (L5 variant) cellular module have the ability to work on multiple carriers, such as AT&T, Verizon, Sprint, Rogers, TELU...
Jul 06, 2017
How to Upgrade the Telit HE910-D Cellular Radio Firmware
Digi TransPort's that contain the Telit HE910-D cellular radio have the ability to upgrade the firmware of the radio to the latest version, which includes many improvements over the previous ve...
Jul 06, 2017
Understanding LTE Signal Strength Values
Below is a chart that shows what values are considered good and bad for the LTE signal strength values:     Below are explanations of these values (and also RSSI in relation to LTE): ...
Jul 06, 2017
Digi Connect WAN APN Configuration information for AT&T
APN Configuration: In order to communicate on the GSM IP network the Digi Cellular Device must be configured for a certain Access Point Name (APN) type. In simple terms, the APN determines what typ...
Jul 06, 2017
How do I upgrade the firmware on a Digi Connect WAN 3G?
This can be done through the Web UI (Web User Interface) of the Digi Connect WAN device, either via the Mobile IP or Local IP.  It's strongly recommended to use the Local IP (default 192.168.1...
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to...
Jul 06, 2017
Viewing Python program output when autolaunching it on a Transport product
When we run our script on auto start using the correct method that you just supplied, any print statements present in the script send their output to the serial port for some reason?How do we turn ...
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
Jul 06, 2017
What does LTE stand for?
LTE stands for Long Term Evolution and is a registered trademark owned by ETSI (European Telecommunications Standards Institute) for the wireless data communications technology and a development of...
Jul 06, 2017
What's the difference between WCDMA and HSDPA
WCDMA vs. HSDPAWCDMA stands for Wideband Code Division Multiple Access, a mobile technology that improves upon the capabilities of current GSMnetworks that are deployed around the world. People com...
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN or ConnectPort Gateway for a Device Cloud connection - WebUI m
This article will show how to configure your Digi Connect WAN or ConnectPort gateway from its built-in Web User Interface (WebUI).  In order to access the built-in WebUI of your Digi Ga...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version o
This article explains how to upgrade to firmware version or later on a Digi TransPort or Sarian router using a USB flash drive.There are two different methods available: Method A is simp...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to a version earlier
This article explains how to upgrade firmware on a Digi TransPort or Sarian router using a USB flash drive to a version earlier than There are two different methods available: Method ...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router via FTP or SFTP to version or later
  This article explains how to upgrade to firmware version and later on a Digi TransPort or Sarian router using an FTP or SFTP client.  Upgrading the firmware by FTP or SFTP...
Jul 06, 2017
How to clear provisioning on a TransPort with a Sprint C1 module
Issue:TransPort with "C1" ("Sprint EVDO") module was working with Sprint, Sprint deactivated it, Sprint re-activated it, and the unit is no longer connecting to Sprint.  Because these units by...
Jul 06, 2017
Cellular Module Values Carriers' Need For Device/SIM Card Activation
The following lists the various numbers the major carriers need to activate a device or SIM card on their network:  Verizon2G - ESN/MEID3G - ESN/MEID4G - IMEISprint2G - ESN/MEID3G - ESN/MEID4...
Jul 06, 2017
Configure No-IP Dynamic DNS on Digi TransPort
When using a Digi TransPort Router with a Public SIM card, the issue of reaching this device by it's IP address happens as most/all providers will dynamically assign IP addresses that will change a...
Jul 06, 2017
HOW TO: Configure Data Overage Alarms on Digi Transport for the PPP Interface
 Configure PPP Interface Limits:From the Web Interface go to: Configuration - Network > Interfaces > Advanced > PPP 0 - 9 > PPP 1  > Advanced * Check "Limit the data t...
Jul 06, 2017
HOW TO: Recover a Digi TransPort Using FlashWriter
 Recommendations It is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/o...
Jul 06, 2017
IP multicast on Transport in Python
The transport supports IGMP and static multicast routes.  However it is not currently possible to receive multicast messages from python.  This feature may be added in the future however.
Jul 06, 2017
Digi TransPort RJ45 Serial Port to Cisco RJ45 Console Port – Cable Pinout
TransPort                            CiscoPin 1 – RTS           &nb...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction: This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi De...
Jul 06, 2017
How to identify a Digi TransPort WR series router from its part number (SKU)
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format.Format of a Digi TransPort SKUDigi TransPort SKUs have the following...
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:  If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it ma...
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had ...
Jul 06, 2017
Digi ESP connectivity tips
The Digi ESP is an integrated visual Python code development tool.  It is designed to assist in the development of Python code for Digi products.  Here are some basic things to verify con...
Jul 06, 2017
How to allow ICMP traffic to pass with Transport firewall rule
You need to add the following rule to the TransPort's standard firewall set to allow ICMP traffic to pass:Allow outbound FTP trafficpass out break end proto ftp from any to any port=ftpcnt flags S!...
Jul 06, 2017
How to test Step by Step a TransPort router and recover it
When a TransPort router seems to be failing (so for example when applying the power, the only LED to illuminates is the power LED other “unusual” LED patterns occur), there are some te...
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
Jul 06, 2017
HOW TO: Change the Device Cloud Remote Configuration settings of a Connected Digi Connect WAN or Co
Introduction: The easiest way to change the Device Cloud Server configuration of a Gateway, is to change it from the Device Cloud UI page of a Gateway which is already connected Device Cloud. The ...
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
Jul 06, 2017
TransPort Low Power Mode Settings
Many of the Digi TransPort routers have the ability to be run in a lower power mode if less power draw is required.   Application Note 67 on the Digi Support website covers which devices...
Jul 06, 2017
Verizon 4G LTE Static IP APNs
If you have a Static IP address from Verizon, and have recieved confirmation that you Static IP address has been applied.You will need to configure or change the APN in your Mobile s...
Jul 06, 2017
LEDs in TransPort web UI not matching actual front panel LEDs
Symptom:  In the web user interface of a TransPort, the "soft" LEDs may not match the behavior of the actual LEDs on the front panel of the unit.  For example, the color and/or behav...
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
Jul 06, 2017
Information to collect for trouble shooting Digi Connect WAN Cellular VPN issues
 Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.    1. Firmware version of the Digi and VPN appliance. ...
Jul 06, 2017
SarOS inum command usage
During flashing with Flashwriter, the 'inum 0' command is issued to the router, this simply tells the router to run the main firmware image file, 'image' at boot.  This will be needed if the r...
Jul 06, 2017
Using Dynamic DNS with TransPorts
Dynamic DNS maps a certain hostname to the current IP address of a device, and updates the mapping if and when the IP address changes.  This is useful to ensure a device can still be...
Jul 06, 2017
Default firewall rules on an Ethernet interface with DHCP ON of a Digi TransPort will block DHCP req
IntroductionThis article will describe the required firewall rules to allow a Digi TransPort router to obtain an IP Address via DHCP on an Ethernet interface with firewall enabled.Note: This a...
Jul 06, 2017
Extra Characters When Connecting to the Serial Port on a Digi TransPort Using Telnet
This issue may arise when using Telnet when opening socket connections to a Digi TransPorts serial port.  This can occur when using the built-in Microsoft Windows Telnet client, or third-party...
Jul 06, 2017
How to Provision a Digi TransPort with the MC7354 module for AT&T
1)  Insert SIM card into a SIM slot 1.2)  Power up Digi TransPort.3)  Open a web browser and connect to Digi TransPort using the default IP address of  Once you a...
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance: With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains ethe...
Jul 06, 2017
How to Configure Serial port for RS485 on a Digi Transport
If the Digi TransPort has RS485 option in its hardware, you can change mode of the serial port by navigating to Configuration - Network > Interfaces > Serial > Serial Port 0 > Advanced,...
Jul 06, 2017
How to change the SIM priority on Transport routers
You can change the SIM priority by using the Dual SIM wizard under the Wizards hyper link on the units Home page Webui and selecting what sim slot has priority over the other. Another way to d...
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction:One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history of...
Jul 06, 2017
HOW TO: Configure Port Forwarding with Digi TransPort Routers
1)  Log into the WebUI, and navigate to Configuration – Network > IP Routing/Forwarding > IP Port Forwarding/Static NAT Mappings. NOTE:  Use the below screenshot as a reference...
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped. ...
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
Jul 06, 2017
How to Enable GPS on a Digi Transport WR21 with the MC7354 module
NOTE: This article only applies to Digi TransPort WR21 models fitted with the MC7354 cellular module, and a SMA GPS antenna connector populated on the device. Firmware revision or higher i...
Jul 06, 2017
How to Determine which module to select in the Flashwriter Procedure
When running Flashwriter, you will be required to enter the W-WAN cellular module.  The following excerpt was taken from the Knowledge Base Article How to identify a Digi TransPort WR ser...
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
Jul 06, 2017
HTTP Pages Load Slow on Digi TransPorts
Issue:  When configuring a TransPort from the factory defaults, HTTP web pages pages load very slow.  This behavior is exhibited in firmware release  To resolve t...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Digi Device Cloud (DC), Web interface, FlashWriter, S/FTP and USB flash drive. Note that, be...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter - Ethernet Procedure
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter via your Ethernet port.If you need to upgrade your firmware using Flashwriter via the serial...
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet Gateway ConnectPort X2 ConnectPort X2 for Smart Energy ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect WAN and Conn...
Jul 06, 2017
DHCP status shows poisened entries
Issue:  The "dhcp x status" command shows some entries with a "poisened" status.  For example:dhcp 0 status Entry: IP [], hostname [hostexample1], MAC [11:11:11:11:11:1...
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Verify that a valid DNS server is defined on the Digi product. If you are still running into issues, contact Digi Technical Support at tech.support@digi.com
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting connectivity issues with Digi ESP.Maybe you are under a firewall, make sure you have all the following ports opened:    7: Used to validate the connection with the...
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products: http://www.digi.com/wiki/developer/index.php/Sp...
Jul 06, 2017
TransPort reboots when HTTPS service is enabled
Issue:  When enabling the HTTPS service on a TransPort, the TransPort immediately reboots when a connection with HTTPS to the TransPort is attempted.  This behavior is exhibited in TransP...
Jul 06, 2017
Do TransPorts support IPv6?
Starting with version 6.x of the firmware, TransPort routers running SarOS (WR11,21,31,41 and 44 models) support IPv6.
Jul 06, 2017
What to do when you see a Resource Shortage on your TransPort
If you see the following in the debug.txt:'modemstat ?'                 Outcome: Resource shortage   ...
Jul 06, 2017
How to use a TransPort's Ethernet port as the WAN interface
For most model TransPorts, the PPP 1 interface is the default cellular WAN interface.  If needed, an Ethernet interface may be used instead for WAN connectivity, for example, to connect to a s...
Jul 06, 2017
How to test a TransPort USB port
If facing issues with a TransPort USB port, please carefully follow the instructions described below before potentially requesting an RMA for defective hardware.  These tests may also want to ...
Jul 06, 2017
determining FLASH and RAM sizes on a transport WR product via python
Determining memory and flash would need to be done with the sarcli() python module.  With it you call the appropriate CLI command to determine memory and flash.    Transport comman...
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here: https://github.com/vlet/iec104 Otherwise we would suggest to use Google for further research.
Jul 06, 2017
NTP requirements for connectivity
If you are facing connectivity problems, such as not able to connect to Remote Manager or build a VPN tunnel with certificates, check the time and date settings, such as NTP or SNTP settings on the...
Jul 06, 2017
Event log size in Digi ConnectPort and Connect Wan
The event log is implemented as a ring buffer, and the allocated memory chunk is 64KB. Each log entry is actually variable in size, depending upon the amount of text in the message. For each entry,...
Jul 06, 2017
How do I force DDNS updates on the Digi Connect Wan
To force an update of the DDNS registration with the service provider, the following cli command will do:     set ddns action=updatenow
Jul 06, 2017
Here are a few takeaways about RSSI and RSRP as signal strength measurement techniques for LTE:       RSSI varies with LTE downlink bandwidth.  For example, even if ...
Jul 06, 2017
Does the Transport LTE line support LTE Band 14 Public Safety?
Currently non of our Transport Models support LTE Public Safety Band 14.
Jul 06, 2017
Setting up virtual NAT in VPN Tunnel on Digi Connect Wan Cellular gateways
You can accomplish what you want using IPsec plus NAT. Our routers support something we call VPN Virtual Host mode (it is not called that anywhere in the WebUI) specifically for this reason. Essent...
Jul 06, 2017
How to force an SNTP/NTP time update
CLI Command to force a TransPort SNTP/NTP time update: sntp 0 now
Jul 06, 2017
Manual SMS commands for Transport
If you are trying to process SMS messages manually you need to ensure that the SMS polling interval is set to zero and the SMS caller ID is removed. Otherwise, the router will try and process the m...
Jul 06, 2017
CLI command to do a factory reset of a Digi Transport
How to do a reset of a Digi Transport via CLI: To reset the router’s configuration to the factory defaults, use the following commands:del pwds.da0copy config.fac config.da0These commands assu...
Jul 06, 2017
How to disable the TransPort Getting Started Wizard
In order to disable the "Getting Started Wizard" that may keep appearing on the landing page of a TransPort's web interface, please follow the steps below.1. Open the TransPort's web interface...
Jul 06, 2017
Unable to configure the mobile settings error
This error message means the cellular modem module ("radio") is not being recognized by the Digi device's Operating System.It is unfortunately very unlikely to recover from this type ...
Jul 06, 2017
TransPort Carrier switching wizard consistently fails to run
Issue:  Selecting the Carrier switching wizard from the "Wizards" section in the TransPort web interface, then clicking the Next button fails to launch the Carrier switching wizard.  Depe...
Jul 06, 2017
TransPort missing menu options from web interface
Issue:  Some menu options on the left-hand side of the TransPort web interface are "missing".Cause:  Likely, the TransPort User that's logged into the TransPort web interface has limited ...
Jul 06, 2017
How to update the firmware on a Digi TransPort router using FTP to a version earlier than
 This article explains how to update to firmware versions earlier than on a Digi TransPort or Sarian router using an FTP or SFTP client.  Updating the firmware by FTP or SFTP...
Jul 06, 2017
How to update the firmware on a Digi TransPort router using the Web interface
           This article explains how to update the firmware on a Digi TransPort router using the Web interface. It applies only to Digi TransPort firmware versions 5.1...
Jul 06, 2017
tel_update command in QN 43 fails
Issue:  The "tel_update" CLI command mentioned in Digi TransPort Quick Note 43 fails to run properly.Cause:  This issue is due to a bug in older TransPort firmware.  Firmwa...
Jul 06, 2017
How do I test to see if a SIM slot is bad in a Digi Transport via CLI commands
With the router powered off, insert a SIM card into BOTH SIM slots of the Digi Transport and open the CLI interface.Access to the CLI (Command Line Interface) – this can be achieved:Throu...
Jul 06, 2017
DynDNS not updating after a reboot
We have seen instances where the carrier’s proxy was stopping DynDNS updates after a reboot of the router.  Changing the port to something other than port 80 helped. DynDNS can use p...
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
Jul 06, 2017
TransPort unable to obtain Static mobile IP from cellular provider
Issue:  The cellular interface of a Digi TransPort is not obtaining a certain expected static mobile IP address.Cause:  Because the TransPort uses the mobile IP address that's handed ...
Jul 06, 2017
TransPort Modbus Configuration
Overview  This section will walk through settings for configuring the Modbus engine on the serial port for both Master and Slave configurations.  For sending Modbus data from the TransPo...
Jul 06, 2017
TransPort WR31 GPIO settings missing from web interface
WR31 firmware versions previous than only offered access to GPIO settings from the WR31 CLI (Command-Line Interface).  GPIO settings were added to the WR31 web interface in Traversion...
Jul 06, 2017
Empty tiles in TransPort web interface
Issue:  After logging in to a TransPort web interface, some of the square "tiles" are empty.  Some other options might also be missing from the Navigation, such as one or more Interfaces ...
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
Jul 06, 2017
HOWTO - Safely test TransPort firewall rule changes before saving them
Article summary:Digi suggests setting up a scheduled TransPort reboot, to provide x amount of minutes for the user to test the updated firewall rules, to confirm that they not only work as expected...
Jul 06, 2017
TransPort can't be discovered with Digi Device Discovery Utility
Beginning with Transport firmware v5.2.14.5, the Device Discovery (ADDP) Service, which is required for the Device Discovery Utility to work, is disabled by default for security reasons.NOTE: ...
Jul 06, 2017
TransPort Wi-Fi Access Point frequencies and dual-band support
This KB article aims to explain what Wi-Fi frequencies a TransPort uses, when in AP (Access Point) mode, and Dual-Band support. The "A" mode uses 5 GHz (only).The "A/N" mode us...
Jul 06, 2017
Which TransPort models offer dual radio Wi-Fi?
As of the time of this writing, the TransPort WR44R and TransPort WR64 models offer the "dual radio" Wi-Fi option, which provides two unique Wi-Fi interfaces.NOTE:  For the WR44R, This feature...
Jul 06, 2017
What groups does the WR31 Support under Class 1 Dev 2?
WR31 Class 1 Division 2, Groups A,B,C,D Hazardous Location statementThe TransPort WR31 is suitable for use in Class I, Division 2, Groups A, B, C, and D or Non-hazardous locations only.These d...
Jul 06, 2017
Digi FlashWriter Error Messages and Recommendations for Resolving the Issue
Digi Flashwriter error messages:    Error Message :   Recommendation :  Unable to establish contact with Marvel CPU, please try again. This should not occur ...
Jul 06, 2017
Monitoring Digital I/O on the WR31
If you are interested in monitoring a switch with the General Purpose Input / Output included with the Digi TransPort WR31, here are some easy instructions that can get you up and running quickly...
Jul 06, 2017
Mobile provider APN list
Below is a list of common APNs for various carriers that have been seen in the industry over the years.  This information is provided as a courtesy to customers with Digi cellular devices, who...
Jul 06, 2017
Sending Serial Data via Remote Manager, X2e and an Xbee
Periodically, one wants to send data from the Remote Manager to an XBee module connected to a device via the XBee modules Serial port or COM port. This can be done using the default application t...
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial Procedure
This is the serial version of the article How to upgrade the firmware on a Digi TransPort router using Flashwriter.  Since that procedure did not show the proper settings needed to complete th...
Jul 06, 2017
TransPort Wi-Fi Using Multiple Encryption & Channel Types
This KB article applies to: Digi TransPort "WR" product familyModels with single Wi-Fi radios (please refer to the KB article below)About Wi-Fi encryption:  It's not possible to use two or mo...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with Remote Manager:#> d...
Jul 06, 2017
About the TransPort Preferred system feature
The "Preferred system" feature on a TransPort forces a certain cellular technology to be exclusively used, or prioritizes certain technologies over others.Depending on the type of modem module ...
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
Jul 06, 2017