Support / Knowledge Base / Cellular/Transport Articles
Discovered security vulnerabilities within the Digi TransPort WR Series of cellular routers. (Curren
Digi recommends that all customers update their firmware to version 5.2.19.11 or higher to protect against the 3 following high severity vulnerabilities. Vulnerabilities exist within the FTP server...
https://www.digi.com/support/knowledge-base/discovered-security-vulnerabilities-within-the-dig
Oct 13, 2017
XBee Cellular Antennas
For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching. For parallel placement, Digi recommends to have the antennas ...
https://www.digi.com/support/knowledge-base/xbee-cellular-antennas
Oct 10, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules?No. The 3rd party boards are not designed to provide the nearly 1A of c...
https://www.digi.com/support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
Sep 15, 2017
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without Us
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Expect scripts work well for performing automated tasks without the need to le...
https://www.digi.com/support/knowledge-base/how-to-perform-automated-tasks-on-digi-device-and
Jul 06, 2017
TransPort router DHCP client CLI commands
To view the status of Ethernet 0 interface:eth 0 statusTo view the status of Ethernet 1 interface:eth 1 statusFor example:eth 0 statusActivation Status:      ActiveConnection Status:      Connected...
https://www.digi.com/support/knowledge-base/transport-router-dhcp-client-cli-commands
Jul 06, 2017
Common ISDN and OLA error messages seen on TransPort routers
The following info will be useful when using TransPort routers for On Line Authorisation tasks such as card payment processing.These are the most common error messages along with information of wha...
https://www.digi.com/support/knowledge-base/common-isdn-and-ola-error-messages-seen-on-transpo
Jul 06, 2017
Using TransPort router GPS location in Google maps
TransPort routers output the GPS location in a format that needs to be modified before entering it into Google maps.To obtain the GPS location:Look in the router GUI at Management > PositionOrUs...
https://www.digi.com/support/knowledge-base/using-transport-router-gps-location-in-google-maps
Jul 06, 2017
TCP & UDP ports blocked by Sprint
Here is a list of ports that Sprint block for inbound traffic.TransPort routers use port 80 for web GUI managementTransPort routers use port 4000 for serial port access over TCP•Sprint blocks certa...
https://www.digi.com/support/knowledge-base/tcp-udp-ports-blocked-by-sprint
Jul 06, 2017
Digi TransPort and Sarian Systems routers bash & shellshock
The Digi TransPort and Sarian Systems routers do not run Linux, so they are not affected by the bash vulnerability shellshock.BG 2/10/14
https://www.digi.com/support/knowledge-base/digi-transport-and-sarian-systems-routers-bash-she
Jul 06, 2017
What VPN types are supported on Digi TransPort routers
Digi TransPort routers with Enterprise firmware support:IPsec in tunnel mode with Pre Shared Key and X.509 digital certificate authentication methods (client and server)IPsec in transport mode with...
https://www.digi.com/support/knowledge-base/what-vpn-types-are-supported-on-digi-transport-rou
Jul 06, 2017
Are TransPort routers FIPS 140-2 certified?
TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.The only product that we offer that is FIPS 140-2 certified is the Digi Passport FIPS.BG 2/10/14
https://www.digi.com/support/knowledge-base/are-transport-routers-fips-140-2-certified
Jul 06, 2017
FTP port forwarding on TransPort routers
When connecting to an FTP server on a LAN behind a TransPort router, you will need to set up port forwarding so you can access the server from the internet.Consider this:The PC needs to access the ...
https://www.digi.com/support/knowledge-base/ftp-port-forwarding-on-transport-routers
Jul 06, 2017
Digi TransPort BGP configuration file syntax
Digi TransPort BGP configuration file syntax DESCRIPTIONBGP on TransPort routers implements the Border Gateway Protocol version 4 asdescribed in RFC 4271. The following text is from the OpenBSD m...
https://www.digi.com/support/knowledge-base/digi-transport-bgp-configuration-file-syntax
Jul 06, 2017
Digi TransPort OSPF configuration file syntax
Digi TransPort OSPF configuration file syntax DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The followi...
https://www.digi.com/support/knowledge-base/digi-transport-ospf-configuration-file-syntax
Jul 06, 2017
Why don't some TransPort router PPP interface settings take effect immediately?
Why don't some TransPort router PPP interface settings take effect immediately? When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cell...
https://www.digi.com/support/knowledge-base/why-don-t-some-transport-router-ppp-interface-sett
Jul 06, 2017
Accessing TransPort routers securely via L2TP/IPsec VPN from iOS and Android mobile platforms.
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices suc...
https://www.digi.com/support/knowledge-base/accessing-transport-routers-securely-via-l2tp-ipse
Jul 06, 2017
How to access TransPort router SNMP stats without SNMP software
How do I access TransPort router SNMP statistics without any SNMP software?To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, ...
https://www.digi.com/support/knowledge-base/how-to-access-transport-router-snmp-stats-without
Jul 06, 2017
How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown belowConfiguration--> Network--> Interface--> Mobile--> ...
https://www.digi.com/support/knowledge-base/how-to-set-an-event-in-eventlog-to-see-the-signal
Jul 06, 2017
SCO UnixWare RealPort FAQ
SCO UnixWare RealPort FAQ How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver mus...
https://www.digi.com/support/knowledge-base/sco-unixware-realport-faq
Jul 06, 2017
HOW TO: Extract the debug.txt file from a Digi TransPort or Sarian Router
Extracting the debug.txt file from a Digi TransPort or Sarian Router The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There a...
https://www.digi.com/support/knowledge-base/how-to-extract-the-debug-txt-file-from-a-digi-tran
Jul 06, 2017
HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products
HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products When attempting to troubleshoot cellular or PPP connections, detailed packet tracing can be extremely helpful for diagnosing possib...
https://www.digi.com/support/knowledge-base/how-to-collect-ppp-w-wan-tracing-from-digi-transpo
Jul 06, 2017
How can DSL status and statistics be collected from Digi TransPort products?
How can DSL status and statistics be collected from Digi TransPort products? The following commands will show various statistics for DSL connections on Digi TransPort products:CommandInstanceEqu...
https://www.digi.com/support/knowledge-base/how-to-view-dsl-status-and-statistics-be-collected
Jul 06, 2017
Performing Serial Loopback Testing with Digi TransPort Products
Performing Serial Loopback Testing with Digi TransPort Products Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopb...
https://www.digi.com/support/knowledge-base/performing-serial-loopback-testing-with-digi-trans
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
Digi TransPort FTP Port Forwarding
Digi TransPort FTP Port Forwarding The following instructions describe how to configure the Digi TransPort’s VPN settings:  1) Log into the Web User Interface (WebUI), and navigate to Configurati...
https://www.digi.com/support/knowledge-base/digi-transport-ftp-port-forwarding
Jul 06, 2017
How to Clear CDMA Provisioning on Transports with Gobi
How to Clear CDMA Provisioning on Transports with GobiIf you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider...
https://www.digi.com/support/knowledge-base/how-to-clear-cdma-provisioning-on-transports-with
Jul 06, 2017
Capturing a DSL Trace with Digi TransPort
Capturing a DSL Trace with Digi TransPort  Login to the Web Interface and navigate to Management> Analyser > Settings. Change the Maximum packet capture size to 1500 bytes. Change th...
https://www.digi.com/support/knowledge-base/capturing-a-dsl-trace-with-digi-transport
Jul 06, 2017
HOW TO: Digi TransPort Events and Alarms
HOW TO: Digi TransPort Events and AlarmsEvent Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events...
https://www.digi.com/support/knowledge-base/how-to-digi-transport-events-and-alarms
Jul 06, 2017
HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing
HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing Local Access to the Router Web InterfaceTo accomplish this, you will need to put the Ethernet i...
https://www.digi.com/support/knowledge-base/how-to-block-internet-access-for-a-specific-ethern
Jul 06, 2017
HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the Configuration
HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the ConfigurationWhen backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed ...
https://www.digi.com/support/knowledge-base/how-to-preserve-passwords-on-digi-transport-units
Jul 06, 2017
HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router
HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router By default source port numbers are randomly assigned by the router.  Certain applications require that the ...
https://www.digi.com/support/knowledge-base/how-to-preserve-the-source-port-number-when-passin
Jul 06, 2017
HOW TO: Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule
HOW TO:  Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule This can be accomplished by adding a rule to the existing firewall.  Below is an example on forwarding all inbound ...
https://www.digi.com/support/knowledge-base/how-to-forward-all-traffic-on-digi-transport-route
Jul 06, 2017
TransPort router system time and RTC out of sync
TransPort routers have 2 times shown when using the CLI command 'time':ss291603>time09:20:06, 10 Oct 2014system time: 09:24:43, 10 Oct 2014type 'time ?' for helpOKYou’ll probably...
https://www.digi.com/support/knowledge-base/transport-router-system-time-and-rtc-out-of-sync
Jul 06, 2017
Offline versus Online Assisted GPS (A-GPS)?
Offline AGPS: No connection needed at the startup It works in locations without wireless connectivity The data can be downloaded from the server at user’s convenience Data is valid over a p...
https://www.digi.com/support/knowledge-base/offline-versus-online-assisted-gps-a-gps
Jul 06, 2017
What is the maximum USB storage recognized by Digi TransPort routers?
What is the maximum USB storage recognized by Digi TransPort routers? Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-usb-storage-recognized-by-digi
Jul 06, 2017
HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers
HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should b...
https://www.digi.com/support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-(1)
Jul 06, 2017
HOW TO: Obtain A Serial Trace From A Digi TransPort Router
HOW TO: Obtain A Serial Trace From A Digi TransPort Router The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit ...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-serial-trace-from-a-digi-transport
Jul 06, 2017
Greenbow VPN client will fail with a Phase 2 error
With Digi Cellular firmware 2.13 and above Greenbow VPN client will fail with a Phase 2 error.This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off in th...
https://www.digi.com/support/knowledge-base/greenbow-vpn-client-will-fail-with-a-phase-2-error
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Syst...
https://www.digi.com/support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
HOW TO: Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for
HOW TO:  Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for External AccessWith the standard rule in place, which allows SSH, you may see several external...
https://www.digi.com/support/knowledge-base/how-to-configure-the-digi-transport-firewall-to-al
Jul 06, 2017
HOW TO: Extract the .ALL Digi TransPort File Using FlashWriter
HOW TO:  Extract the .ALL Digi TransPort File Using FlashWriter A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any...
https://www.digi.com/support/knowledge-base/how-to-extract-the-all-digi-transport-file-using-f
Jul 06, 2017
What is the default IP for Digi's Cellular units?
The Factory default IP address is 192.168.1.1 and the default HTTP port is 80
https://www.digi.com/support/knowledge-base/what-is-the-default-ip-for-digi-s-cellular-units
Jul 06, 2017
Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the
Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the Connect WANVerify that the WAN side is up on the Connect WAN by checking that the Cellular L...
https://www.digi.com/support/knowledge-base/can-t-browse-the-internet-to-remote-web-sites-i-e
Jul 06, 2017
How do I setup IP forwarding/filtering with the Connect Wan?
Introduction The Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections:1. Network Address Translation (NAT)2....
https://www.digi.com/support/knowledge-base/how-do-i-setup-ip-forwarding-filtering-with-the-co
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following pageftp://digiftp.digi.com/support_archive
https://www.digi.com/support/knowledge-base/where-can-i-locate-legacy-drivers
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee ...
https://www.digi.com/support/knowledge-base/zigbee-encryption
Jul 06, 2017
Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Dev
Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular DevicesThis article describes collecting general Technical Support logs for the Digi Connect WAN a...
https://www.digi.com/support/knowledge-base/collecting-general-technical-support-logs-for-digi
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ...
https://www.digi.com/support/knowledge-base/the-at-command-set
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART o...
https://www.digi.com/support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substanc...
https://www.digi.com/support/knowledge-base/rohs-certificate-of-compliance
Jul 06, 2017
How to use the Digi Transports GPS data in Google Maps
How to format Digi Transport GPS data correctly so Google Maps knows how to use it You can get the GPS data by entering the following command from the unit's CLI or in the WebUI under Managemen...
https://www.digi.com/support/knowledge-base/how-to-use-the-digi-transports-gps-data-in-google
Jul 06, 2017
Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%)Furthermore, MTBF specifically excludes wear-out factors. A fan’s MTBF may b...
https://www.digi.com/support/knowledge-base/understanding-mtbf-mean-time-between-failures
Jul 06, 2017
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data con...
https://www.digi.com/support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be di...
https://www.digi.com/support/knowledge-base/antennas-an-introductory-guide
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, ...
https://www.digi.com/support/knowledge-base/device-discovery-troubleshooting-tips
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
Debug and other information to collect for trouble shooting Digi Cellular VPN issues
Debug and other information to collect for trouble shooting Digi Cellular VPN issuesBelow is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issu...
https://www.digi.com/support/knowledge-base/debug-and-other-information-to-collect-for-trouble
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit  It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by vir...
https://www.digi.com/support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded routerConnect to the Digi TransPort or Sarian-branded router using DUN to the special number 123 and enter username a...
https://www.digi.com/support/knowledge-base/using-internet-explorer-ftp-to-copy-files-to-a-dig
Jul 06, 2017
"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom: In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears. Solution: From the command...
https://www.digi.com/support/knowledge-base/display-must-be-set-error-installing-realport-driv
Jul 06, 2017
How to make an RS-232 loopback plug
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional.A DB-9 loopback plug should have a female DB-9 connector and should be wi...
https://www.digi.com/support/knowledge-base/how-to-make-an-rs-232-loopback-plug
Jul 06, 2017
How to use a Digi TransPort as an SSH Client from the Command Line
The command implemented to use the SSH client is : sshcWhen logged in on the Digi TransPort, a typical command would be in the form :sshc <username>@<hostname>It is possible to specifif...
https://www.digi.com/support/knowledge-base/how-to-use-a-digi-transport-as-an-ssh-client-from
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements :- Digi Device Discovery- SMTP Mail serverHardware Requirements :- Digi Connect SPInstructions :- Using Digi Device Discovery, l...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
Jul 06, 2017
HOW TO: Change the IP address of an already-installed Realport product in the Linux Realport driver
Introduction: This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new ne...
https://www.digi.com/support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
Jul 06, 2017
How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: homepage -> configuration -> system -> general -> autorun commands.  Under the 'co...
https://www.digi.com/support/knowledge-base/how-do-i-launch-python-scripts-automatically-from
Jul 06, 2017
How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon - is the...
https://www.digi.com/support/knowledge-base/how-to-enable-a-terminal-or-modem-in-solaris
Jul 06, 2017
US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment: DIP switches Sportster modems should be set initiall...
https://www.digi.com/support/knowledge-base/us-robotics-modem-configuration-in-unix
Jul 06, 2017
Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment:1. DIP Switches If the Modem has DIP switches, set them to the async defau...
https://www.digi.com/support/knowledge-base/using-multitech-modems-on-digi-ports-in-unix
Jul 06, 2017
"Garbage" is appearing on the screen instead of expected Login prompt in Solaris
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on th...
https://www.digi.com/support/knowledge-base/garbage-is-appearing-on-the-screen-instead-of-expe
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a syml...
https://www.digi.com/support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
Unresolved symbols and configuration mismatches
1. Example of the error messages in question:Using /lib/modules/2.4.2-2smp/misc/dgrp.o/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolved symbol securebits/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolve...
https://www.digi.com/support/knowledge-base/unresolved-symbols-and-configuration-mismatches
Jul 06, 2017
Configuring Terminals for Login in HP-UX
Enabling the New PortsTerminalsConnect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added:...
https://www.digi.com/support/knowledge-base/configuring-terminals-for-login-in-hp-ux
Jul 06, 2017
Configuring ports for Printers in HP-UX
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01This command is recommended for any port that h...
https://www.digi.com/support/knowledge-base/configuring-ports-for-printers-in-hp-ux
Jul 06, 2017
Configuring Ports for Modems in HP-UX
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed: ...
https://www.digi.com/support/knowledge-base/configuring-ports-for-modems-in-hp-ux
Jul 06, 2017
Recovering from AIX print spooler problems
Problem:The print spooler is in a "down" or "unknown" state.Cannot remove queued jobs.The "daemon" process is not running.Solution:stopsrc -s qdaemonlssrc -s qdaemon (...
https://www.digi.com/support/knowledge-base/recovering-from-aix-print-spooler-problems
Jul 06, 2017
AIX console information not displaying
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes:Carrier detect is not being asserted on the...
https://www.digi.com/support/knowledge-base/aix-console-information-not-displaying
Jul 06, 2017
The Solaris Console Information Does Not Appear
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes:The keyboard and mouse are still connected to the So...
https://www.digi.com/support/knowledge-base/the-solaris-console-information-does-not-appear
Jul 06, 2017
Getty Respawning too Rapidly Errors in SCO OpenServer
Symptom: Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remove dupli...
https://www.digi.com/support/knowledge-base/getty-respawning-too-rapidly-errors-in-sco-openser
Jul 06, 2017
Basic loopback testing in UNIX
1. Place the loopback plug into the corresponding port on the Digi product.  Depending on the product, a loopback plug may or may not have been shipped with it.2. From the UNIX root prompt, type:# ...
https://www.digi.com/support/knowledge-base/basic-loopback-testing-in-unix
Jul 06, 2017
HOW TO: Configure IP Pass-through mode on Digi TransPorts
OverviewThis guide will describe how to configure IP Pass-through on the TransPort to hand the Mobile IP address to 1 Ethernet connected device behind the TransPort, so that the TransPort becomes t...
https://www.digi.com/support/knowledge-base/how-to-configure-ip-pass-through-mode-on-digi-tran
Jul 06, 2017
How to Create Certificates For VPN Use in Digi Connect Products
1)  You will first need to download a program that can create certificates for VPN use.  The program that was used for this guide is OpenVPN version 2.1.1.  The program can be downloaded at the fol...
https://www.digi.com/support/knowledge-base/how-to-create-certificates-for-vpn-use-in-digi-con
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /?This will display the command line options for the Realport driver.
https://www.digi.com/support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4G
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4GDigi TransPort 3G routers (with the exception of the WR11 model) use the Primary antenna on send and receive frequencies; w...
https://www.digi.com/support/knowledge-base/digi-transport-primary-and-secondary-antenna-recom
Jul 06, 2017
SIM Card Sizes Supported on Digi TransPort/Connect WAN devices
The SIM card size that is supported on the Digi TransPort and Digi Connect WAN family of devices is called any of these names:1)  Mini SIM card2)  2FFThe Digi devices DO NOT take Micro or Nano type...
https://www.digi.com/support/knowledge-base/sim-card-sizes-supported-on-digi-transport-connect
Jul 06, 2017
Can a 3G sim card be used in a TransPort LTE model and connect properly to the Cellular carrier
Any 3G sim card should be able to be used in the TransPort LTE (Muli Carrier) models and get a mobile ip address from the Cellular carrier.   This will only allow a 3G connection on the LTE model.T...
https://www.digi.com/support/knowledge-base/can-a-3g-sim-card-be-used-in-a-transport-lte-model
Jul 06, 2017
Automatic failover between 2 IPsec tunnels on Digi TransPort
This Knowledge Article will describe how to configure a Digi TransPort router to failover between 2 IPsec tunnels and recover automatically.Configure IPsec Tunnel 0Open the web interface of the dev...
https://www.digi.com/support/knowledge-base/automatic-failover-between-2-ipsec-tunnels-on-digi
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7Download the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=driversLog the in...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
HOW TO:  Install RealPort in Ubuntu 14.04 LinuxInstallation Steps:Obtain the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=drivers# ...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
How to obtain DEBUG output on TransPort routers through an SSH client
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH).The options are:"debug 0"   ->   ASY0"debug 1"   ->   ASY1"debug...
https://www.digi.com/support/knowledge-base/how-to-obtain-debug-output-on-transport-routers-th
Jul 06, 2017
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Why use Wireshark ?Wireshark is a tool that allow you to capture Ethernet packets sent/received on one or more interfaces of your laptop. It can be very useful in many cases, when you want to see w...
https://www.digi.com/support/knowledge-base/how-to-install-and-use-wireshark-ethereal-for-ethe
Jul 06, 2017
How to Change Carriers on Sierra Wireless MC7354 (Gobi LTE) Cellular Modules
Digi TransPort routers that contain the Sierra Wireless MC7354 (Gobi LTE) cellular module have the ability to work on multiple carriers, such as AT&T, Verizon, Sprint, Rogers, TELUS, and other ...
https://www.digi.com/support/knowledge-base/how-to-change-carriers-on-sierra-wireless-mc7354-g
Jul 06, 2017
How to Upgrade the Telit HE910-D Cellular Radio Firmware
Digi TransPort's that contain the Telit HE910-D cellular radio have the ability to upgrade the firmware of the radio to the latest version, which includes many improvements over the previous ve...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-telit-he910-d-cellular-radio-fi
Jul 06, 2017
Understanding LTE Signal Strength Values
Below is a chart that shows what values are considered good and bad for the LTE signal strength values:Below are explanations of these values (and also RSSI in relation to LTE):SINR/SNR – The signa...
https://www.digi.com/support/knowledge-base/understanding-lte-signal-strength-values
Jul 06, 2017
Digi Connect WAN APN Configuration information for AT&T
APN Configuration: In order to communicate on the GSM IP network the Digi Cellular Device must be configured for a certain Access Point Name (APN) type. In simple terms, the APN determines what typ...
https://www.digi.com/support/knowledge-base/digi-connect-wan-apn-configuration-information-for
Jul 06, 2017
How do I upgrade the firmware on a Digi Connect WAN 3G?
This can be done through the Web UI (Web User Interface) of the Digi Connect WAN device, either via the Mobile IP or Local IP.  It's strongly recommended to use the Local IP (default 192.168.1....
https://www.digi.com/support/knowledge-base/how-do-i-upgrade-the-firmware-on-a-digi-connect-wa
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to examine th...
https://www.digi.com/support/knowledge-base/surelink-configuration
Jul 06, 2017
Viewing Python program output when autolaunching it on a Transport product
When we run our script on auto start using the correct method that you just supplied, any print statements present in the script send their output to the serial port for some reason?How do we turn ...
https://www.digi.com/support/knowledge-base/viewing-python-program-output-when-autolaunching-i
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most likely not ...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does LTE stand for?
LTE stands for Long Term Evolution and is a registered trademark owned by ETSI (European Telecommunications Standards Institute) for the wireless data communications technology and a development of...
https://www.digi.com/support/knowledge-base/what-does-lte-stand-for
Jul 06, 2017
What's the difference between WCDMA and HSDPA
WCDMA vs. HSDPAWCDMA stands for Wideband Code Division Multiple Access, a mobile technology that improves upon the capabilities of current GSMnetworks that are deployed around the world. People com...
https://www.digi.com/support/knowledge-base/what-s-the-difference-between-wcdma-and-hsdpa
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN or ConnectPort Gateway for a Device Cloud connection - WebUI m
HOW TO:  Configure a Digi Connect WAN or ConnectPort Gateway for a Device Cloud connection - WebUI method:This article will show how to configure your Digi Connect WAN or ConnectPort gateway f...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-wan-or-connectport
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version 5.2.9.13 o
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version 5.2.9.13 or laterThis article explains how to upgrade to firmware version 5.2.9.13 or later on a Digi ...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(3)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to a version earlier
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to a version earlier than 5.2.9.13This article explains how to upgrade firmware on a Digi TransPort or Sarian rou...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(4)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router via FTP or SFTP to version 5.2.9.13 or later
How to upgrade the firmware on a Digi TransPort router using FTP or SFTP to version 5.2.9.13 or laterThis article explains how to upgrade to firmware version 5.2.9.13 and later on a Digi Trans...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(5)
Jul 06, 2017
How to clear provisioning on a TransPort with a Sprint C1 module
Issue:TransPort with "C1" ("Sprint EVDO") module was working with Sprint, Sprint deactivated it, Sprint re-activated it, and the unit is no longer connecting to Sprint.  Because...
https://www.digi.com/support/knowledge-base/how-to-clear-provisioning-on-a-transport-with-a-sp
Jul 06, 2017
Cellular Module Values Carriers' Need For Device/SIM Card Activation
The following lists the various numbers the major carriers need to activate a device or SIM card on their network:Verizon2G - ESN/MEID3G - ESN/MEID4G - IMEISprint2G - ESN/MEID3G - ESN/MEID4G - MEID...
https://www.digi.com/support/knowledge-base/cellular-module-values-carriers-need-for-device-si
Jul 06, 2017
Configure No-IP Dynamic DNS on Digi TransPort
When using a Digi TransPort Router with a Public SIM card, the issue of reaching this device by it's IP address happens as most/all providers will dynamically assign IP addresses that will chan...
https://www.digi.com/support/knowledge-base/configure-no-ip-dynamic-dns-on-digi-transport
Jul 06, 2017
HOW TO: Configure Data Overage Alarms on Digi Transport for the PPP Interface
HOW TO:  Configure Data Overage Alarms on Digi Transport for the PPP InterfaceConfigure PPP Interface Limits:From the Web Interface go to: Configuration - Network > Interfaces > Advanced >...
https://www.digi.com/support/knowledge-base/how-to-configure-data-overage-alarms-on-digi-trans
Jul 06, 2017
HOW TO: Recover a Digi TransPort Using FlashWriter
HOW TO: Recover a Digi TransPort Using FlashWriterRecommendationsIt is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. I...
https://www.digi.com/support/knowledge-base/how-to-recover-a-digi-transport-using-flashwriter
Jul 06, 2017
IP multicast on Transport in Python
The transport supports IGMP and static multicast routes.  However it is not currently possible to receive multicast messages from python.  This feature may be added in the future however.
https://www.digi.com/support/knowledge-base/ip-multicast-on-transport-in-python
Jul 06, 2017
Digi TransPort RJ45 Serial Port to Cisco RJ45 Console Port – Cable Pinout
Digi TransPort RJ45 Serial Port to Cisco RJ45 Console Port – Cable PinoutTransPortCiscoPin 1 – RTS                         Pin 1 – RTSPin 2 – DTR                         Pin 2 – DTRPin 6 – Tx      ...
https://www.digi.com/support/knowledge-base/digi-transport-rj45-serial-port-to-cisco-rj45-cons
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction:This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi Device C...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-(1)
Jul 06, 2017
How to identify a Digi TransPort WR series router from its part number (SKU)
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format.Format of a Digi TransPort SKUDigi TransPort SKUs have the following...
https://www.digi.com/support/knowledge-base/how-to-identify-a-digi-transport-wr-series-router
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that your...
https://www.digi.com/support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
Digi ESP connectivity tips
make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 (Default): Used to connect via SSH.23 (Default): Used to connect via Telnet.80: Used for web...
https://www.digi.com/support/knowledge-base/digi-esp-connectivity-tips
Jul 06, 2017
How to allow ICMP traffic to pass with Transport firewall rule
You need to add the following rule to the Transport's firewall to allow ICMP traffic to passAllow outbound FTP trafficpass out break end proto ftp from any to any port=ftpcnt flags S!A inspect-...
https://www.digi.com/support/knowledge-base/how-to-allow-icmp-traffic-to-pass-with-transport-f
Jul 06, 2017
How to test Step by Step a TransPort router and recover it
When a TransPort router seems to be failing (so for example when applying the power, the only LED to illuminates is the power LED other “unusual” LED patterns occur), there are sometests that can b...
https://www.digi.com/support/knowledge-base/how-to-test-step-by-step-a-transport-router-and-re
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
https://www.digi.com/support/knowledge-base/why-does-my-digi-connect-wan-or-connectport-cellul
Jul 06, 2017
Security Notice Bash Vulnerability "Shellshock"
Security Notice Bash Vulnerability "Shellshock"Digi International Security Notice Bash Vulnerability "Shellshock"Digi International Security NoticeOctober 2nd, 2014CVE-2014-6271...
https://www.digi.com/support/knowledge-base/security-notice-bash-vulnerability-shellshock
Jul 06, 2017
HOW TO: Change the Device Cloud Remote Configuration settings of a Connected Digi Connect WAN or Co
Introduction: The easiest way to change the Device Cloud Server configuration of a Gateway, is to change it from the Device Cloud UI page of a Gateway which is already connected Device Cloud. The...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-remote-configuratio
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
Digi International Security Notice Vulnerability "GHOST"Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015CVE-2015-0235OverviewA critical secur...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
TransPort Low Power Mode Settings
Many of the Digi TransPort routers have the ability to be run in a lower power mode if less power draw is required.  Application Note 67 on the Digi Support website covers which devices and options...
https://www.digi.com/support/knowledge-base/transport-low-power-mode-settings
Jul 06, 2017
Verizon 4G LTE Static IP APNs
If you have a Static IP address from Verizon, and have recieved confirmation that you Static IP address has been applied.You will need to configure or change the APN in your Mobile settings.Verizio...
https://www.digi.com/support/knowledge-base/verizon-4g-lte-static-ip-apns
Jul 06, 2017
LEDs in TransPort web UI not matching actual front panel LEDs
Symptom:  In the web user interface of a TransPort, the "soft" LEDs may not match the behavior of the actual LEDs on the front panel of the unit.  For example, the color and/or behavior m...
https://www.digi.com/support/knowledge-base/leds-in-transport-web-ui-not-matching-actual-front
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export.To aid...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Information to collect for trouble shooting Digi Connect WAN Cellular VPN issues
Information to collect for trouble shooting Digi Connect WAN Cellular VPN issues Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues....
https://www.digi.com/support/knowledge-base/information-to-collect-for-trouble-shooting-digi-c
Jul 06, 2017
SarOS inum command usage
During flashing with Flashwriter, the 'inum 0' command is issued to the router, this simply tells the router to run the main firmware image file, 'image' at boot.  This will be need...
https://www.digi.com/support/knowledge-base/inum-command
Jul 06, 2017
Using Dynamic DNS with TransPorts
Dynamic DNS maps a certain hostname to the current IP address of a device, and updates the mapping if and when the IP address changes.  This is useful to ensure a device can still be accessed even ...
https://www.digi.com/support/knowledge-base/using-dynamic-dns-with-transports
Jul 06, 2017
Default firewall rules on an Ethernet interface with DHCP ON of a Digi TransPort will block DHCP req
IntroductionThis article will describe the required firewall rules to allow a Digi TransPort router to obtain an IP Address via DHCP on an Ethernet interface with firewall enabled.Note:This article...
https://www.digi.com/support/knowledge-base/default-firewall-rules-on-an-ethernet-interface-wi
Jul 06, 2017
How to receive an E-Mail notification when a device goes offline on Device Cloud or Remote Manager
IntroductionThis article describes how to configure Digi Device Cloud or Digi Remote Manager to send an E-Mail notification when a device goes offline.Note: This article assumes that you have ...
https://www.digi.com/support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Jul 06, 2017
Extra Characters When Connecting to the Serial Port on a Digi TransPort Using Telnet
This issue may arise when using Telnet when opening socket connections to a Digi TransPorts serial port.  This can occur when using the built-in Microsoft Windows Telnet client, or third-party term...
https://www.digi.com/support/knowledge-base/extra-characters-when-connecting-to-the-serial-por
Jul 06, 2017
How to Provision a Digi TransPort with the MC7354 module for AT&T
1)  Insert SIM card into a SIM slot 1.2)  Power up Digi TransPort.3)  Open a web browser and connect to Digi TransPort using the default IP address of 192.168.1.1.4)  Once you are logged into the w...
https://www.digi.com/support/knowledge-base/how-to-provision-a-digi-transport-with-the-mc7354
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
How to Configure Serial port for RS485 on a Digi Transport
If the Digi TransPort has RS485 option in its hardware, you can change mode of the serial port by navigating to Configuration - Network > Interfaces > Serial > Serial Port 0 > Advanced,...
https://www.digi.com/support/knowledge-base/how-to-configure-serial-port-for-rs485-on-a-digi-t
Jul 06, 2017
How to change the SIM priority on Transport routers
You can change the SIM priority by using the Dual SIM wizard under the Wizards hyper link on the units Home page Webui and selecting what sim slot has priority over the other. Another way to do thi...
https://www.digi.com/support/knowledge-base/how-to-change-the-sim-priority-on-transport-router
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history of tha...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
HOW TO: Configure Port Forwarding with Digi TransPort Routers
HOW TO: Configure Port Forwarding with Digi TransPort Routers1)  Log into the WebUI, and navigate to Configuration – Network > IP Routing/Forwarding > IP Port Forwarding/Static NAT Mappings.N...
https://www.digi.com/support/knowledge-base/how-to-configure-port-forwarding-with-digi-transpo
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns specific to mod...
https://www.digi.com/support/knowledge-base/useful-modem-troubleshooting-tips-for-dial-in-dial
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
https://www.digi.com/support/knowledge-base/wave-propagation-of-900-mhz-vs-2-4-ghz
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped.  If you th...
https://www.digi.com/support/knowledge-base/escaped-characters-and-api-mode-2
Jul 06, 2017
HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network-connected
Why Telnet to the CommandLine Interface (CLI)?While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options...
https://www.digi.com/support/knowledge-base/how-to-access-and-capture-output-from-the-commandl
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
https://www.digi.com/support/knowledge-base/calculating-the-checksum-of-an-api-packet
Jul 06, 2017
How to Enable GPS on a Digi Transport WR21 with the MC7354 module
NOTE: This article only applies to Digi TransPort WR21 models fitted with the MC7354 cellular module, and a SMA GPS antenna connector populated on the device. Firmware revision 5.2.10.7 or higher i...
https://www.digi.com/support/knowledge-base/how-to-enable-gps-on-a-digi-transport-wr21-with-th
Jul 06, 2017
How to Determine which module to select in the Flashwriter Procedure
When running Flashwriter, you will be required to enter the W-WAN cellular module.  The following excerpt was taken from the Knowledge Base Article How to identify a Digi TransPort WR ser...
https://www.digi.com/support/knowledge-base/how-to-determine-which-module-to-select-in-the-fla
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
https://www.digi.com/support/knowledge-base/zigbee-home-automation
Jul 06, 2017
HTTP Pages Load Slow on Digi TransPorts
Issue:  When configuring a TransPort from the factory defaults, HTTP web pages pages load very slow.  This behavior is exhibited in firmware release 5.2.13.4Resolution:  To resolve this issue, HTTP...
https://www.digi.com/support/knowledge-base/http-pages-load-slow-on-digi-transports
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Digi Device Cloud (DC), Web interface, FlashWriter, S/FTP and USB flash drive. Note that, be...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(1)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter - Ethernet Procedure
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter via your Ethernet port.If you need to upgrade your firmware using Flashwriter via the serial...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(2)
Jul 06, 2017
Customer sent in equipment for root cause analysis by Digi Engineering or the RMA Dept
The customer sent in equipment via RMA for root cause analysis by Digi Engineering or Repairs/Manufacturing Assurance staff.
https://www.digi.com/support/knowledge-base/customer-sent-in-equipment-for-root-cause-analysis
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
https://www.digi.com/support/knowledge-base/how-to-change-the-remote-management-server-address
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet GatewayConnectPort X2ConnectPort X2 for Smart EnergyConnectPort X4ConnectPort X5ConnectPort X8Digi Connect WAN and ConnectPort WAN ...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-wan-connectport-or
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise c...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jul 06, 2017
DHCP status shows poisened entries
Issue:  The "dhcp x status" command shows some entries with a "poisened" status.  For example:dhcp 0 status Entry: IP [1.2.3.122], hostname [hostexample1], MAC [11:11:11:11:11:1...
https://www.digi.com/support/knowledge-base/dhcp-status-shows-poisened-entries
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
https://www.digi.com/support/knowledge-base/device-cloud-configuration-migration-and-troublesh
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Make sure you've defined a valid DNS server on the Digi product.
https://www.digi.com/support/knowledge-base/device-connectivity-problems-can-t-resolve-hostnam
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting Maybe you are under a firewall, make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 (Default): Used to connect via SSH.23 (Defau...
https://www.digi.com/support/knowledge-base/tcp-ports-for-digi-esp-software-development-tool
Jul 06, 2017
RMA repair options
If your Digi product is damaged there is a chance it can be repaired.  Please contact Digi technical support and explain the situation.  You'll want to take some pictures too if this is possibl...
https://www.digi.com/support/knowledge-base/rma-repair-options
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products:http://www.digi.com/wiki/developer/index.php/Spec...
https://www.digi.com/support/knowledge-base/digi-python-learning-recommendations
Jul 06, 2017
TransPort reboots when HTTPS service is enabled
Issue:  When enabling the HTTPS service on a TransPort, the TransPort immediately reboots when a connection with HTTPS to the TransPort is attempted.  This behavior is exhibited in TransPort firmwa...
https://www.digi.com/support/knowledge-base/transport-reboots-when-https-service-is-enabled
Jul 06, 2017
Do TransPorts support IPv6?
At the time of this writing, all TransPort models support IPv4 only, not IPv6.There are no plans at this time for IPv6 support to be added to current model TransPorts.
https://www.digi.com/support/knowledge-base/do-transports-support-ipv6
Jul 06, 2017
Understanding TransPort Network Services
As of the time of this writing, under TransPort firmware v5.2.14.5, the Network Services listed below are available on TransPort WR models.From the TransPort's web interface, navigate to Config...
https://www.digi.com/support/knowledge-base/understanding-transport-network-services
Jul 06, 2017
What to do when you see a Resource Shortage on your TransPort
Resource Shortage If you see the following in the debug.txt:'modemstat ?'                Outcome: Resource shortage                   Time: 1 Jan 1970 00:00:49OK'usb show'+ bus 1, u...
https://www.digi.com/support/knowledge-base/what-to-do-when-you-see-a-resource-shortage-on-you
Jul 06, 2017
How to use a TransPort's Ethernet port as the WAN interface
For most model TransPorts, the PPP 1 interface is the default cellular WAN interface.  If needed, an Ethernet interface may be used instead for WAN connectivity, for example, to connect to a separa...
https://www.digi.com/support/knowledge-base/how-to-use-a-transport-s-ethernet-port-as-the-wan
Jul 06, 2017
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
Items to Note before Starting:Ensure to document the IP address and COM port numbers already installed on the PC before uninstalling the COM ports installed by RealPort drivers. This can inclu...
https://www.digi.com/support/knowledge-base/how-to-uninstall-com-ports-installed-by-realport-d
Jul 06, 2017
How to test a TransPort USB port
If facing issues with a TransPort USB port, please carefully follow the instructions described below before potentially requesting an RMA for defective hardware.  These tests may also want to be ru...
https://www.digi.com/support/knowledge-base/how-to-test-a-transport-usb-port
Jul 06, 2017
determining flash and RMA sizes on a transport WR product via python
 Determining memory and flash would need to be done with the sarcli() python module.  With it you call the appropriate CLI command to determine memory and flash. Transport command here (contains co...
https://www.digi.com/support/knowledge-base/determining-flash-and-rma-sizes-on-a-transport-wr
Jul 06, 2017
convert IEC_104 protocol to IEC_101
possible python solution:https://github.com/vlet/iec104otherwise use google for further research.
https://www.digi.com/support/knowledge-base/convert-iec-104-protocol-to-iec-101
Jul 06, 2017
NTP requirements for connectivity
connectivity problems, check NTP (time) settings.  For example certain types of security don't work without a valid time server
https://www.digi.com/support/knowledge-base/ntp-requirements-for-connectivity
Jul 06, 2017
Event log size in Digi ConnectPort and Connect Wan
The event log is implemented as a ring buffer, and the allocated memory chunk is 64KB. Each log entry is actually variable in size, depending upon the amount of text in the message. For each entry,...
https://www.digi.com/support/knowledge-base/event-log-size-in-digi-connectport-and-connect-wan
Jul 06, 2017
How do I force DDNS updates on the Digi Connect Wan
To force an update of the DDNS registration with the service provider, the following cli command will do:    set ddns action=updatenow 
https://www.digi.com/support/knowledge-base/how-do-i-force-ddns-updates-on-the-digi-connect-wa
Jul 06, 2017
4G LTE RSSI vs RSRP
LTE  RSSI vs RSRPHere are a few takeaways about RSSI and RSRP as signal strength measurement techniques for LTE:    RSSI varies with LTE downlink bandwidth.  For example, even if all other factors ...
https://www.digi.com/support/knowledge-base/4g-lte-rssi-vs-rsrp
Jul 06, 2017
Does the Transport LTE line support LTE Band 14 Public Safety?
Currently non of our Transport Models support LTE Public Safety Band 14.
https://www.digi.com/support/knowledge-base/does-the-transport-lte-line-support-lte-band-14-pu
Jul 06, 2017
Setting up virtual NAT in VPN Tunnel on Digi Connect Wan Cellular gateways
You can accomplish what you want using IPsec plus NAT. Our routers support something we call VPN Virtual Host mode (it is not called that anywhere in the WebUI) specifically for this reason. Essent...
https://www.digi.com/support/knowledge-base/setting-up-virtual-nat-in-vpn-tunnel-on-digi-conne
Jul 06, 2017
How to force an SNTP/NTP time update
CLI Command to force a TransPort SNTP/NTP time update:sntp 0 now 
https://www.digi.com/support/knowledge-base/how-to-force-an-sntp-ntp-time-update
Jul 06, 2017
Manual SMS commands for Transport
If you are trying to process SMS messages manually you need to ensure that the SMS polling interval is set to zero and the SMS caller ID is removed. Otherwise, the router will try and process the m...
https://www.digi.com/support/knowledge-base/manual-sms-commands-for-transport
Jul 06, 2017
CLI command to do a factory reset of a Digi Transport
How to do a reset of a Digi Transport via CLI:To reset the router’s configuration to the factory defaults, use the following commands:del pwds.da0copy config.fac config.da0These commands assume you...
https://www.digi.com/support/knowledge-base/cli-command-to-do-a-factory-reset-of-a-digi-transp
Jul 06, 2017
How to disable the TransPort Getting Started Wizard
In order to disable the "Getting Started Wizard" that may keep appearing on the landing page of a TransPort's web interface, please follow the steps below.1. Open the TransPort's ...
https://www.digi.com/support/knowledge-base/how-to-disable-the-transport-getting-started-wizar
Jul 06, 2017
Unable to configure the mobile settings error
This error message means the cellular modem module ("radio") is not being recognized by the Digi device's Operating System.It is unfortunately very unlikely to recover from this type ...
https://www.digi.com/support/knowledge-base/unable-to-configure-the-mobile-settings-error
Jul 06, 2017
Realport Compatibility OS List
Currently Supported Operating Systems:AIX:4.1.5, 5.x, 6.xHP/UX (Itanium/PARISC):10.20, 11.xLinux (32 and 64bit):Kernels: 2.4.x, 2.6.x, 3.x.x, 4.2.xDistributions:Red Hat Enterprise Linux Fedora Core...
https://www.digi.com/support/knowledge-base/realport-compatibility-os-list
Jul 06, 2017
TransPort Carrier switching wizard consistently fails to run
Issue:  Selecting the Carrier switching wizard from the "Wizards" section in the TransPort web interface, then clicking the Next button fails to launch the Carrier switching wizard.  Depe...
https://www.digi.com/support/knowledge-base/transport-carrier-switching-wizard-consistently-fa
Jul 06, 2017
TransPort missing menu options from web interface
Issue:  Some menu options on the left-hand side of the TransPort web interface are "missing".Cause:  Likely, the TransPort User that's logged into the TransPort web interface has limi...
https://www.digi.com/support/knowledge-base/transport-missing-menu-options-from-web-interface
Jul 06, 2017
How to update the firmware on a Digi TransPort router using FTP to a version earlier than 5.2.9.13
How to update the firmware on a Digi TransPort router using FTP or SFTP to firmware earlier than 5.2.9.13This article explains how to update to firmware versions earlier than 5.2.9.13 on a Dig...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-rou
Jul 06, 2017
How to update the firmware on a Digi TransPort router using the Web interface
How to update the firmware on a Digi TransPort router using the Web interface               This article explains how to u...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-(1)
Jul 06, 2017
tel_update command in QN 43 fails
Issue:  The "tel_update" CLI command mentioned in Digi TransPort Quick Note 43 fails to run properly.Cause:  This issue is due to a bug in older TransPort firmware.  Firmware between 5.2....
https://www.digi.com/support/knowledge-base/tel-update-command-in-qn-43-fails
Jul 06, 2017
How do I test to see if a SIM slot is bad in a Digi Transport via CLI commands
With the router powered off, insert a SIM card into BOTH SIM slots of the Digi Transport and open the CLI interface.Access to the CLI (Command Line Interface) – this can be achieved:Through the ser...
https://www.digi.com/support/knowledge-base/how-do-i-test-to-see-if-a-sim-slot-is-bad-in-a-dig
Jul 06, 2017
DynDNS not updating after a reboot
We have seen where the carrier’s proxy was stopping updates after a reboot of the router.  Changing the port to something other than port 80 helped.DynDNS can use port 80 and 8245 for HTTP and 443 ...
https://www.digi.com/support/knowledge-base/dyndns-not-updating-after-a-reboot
Jul 06, 2017
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopba...
https://www.digi.com/support/knowledge-base/how-to-perform-loopback-testing-in-unix-and-linux
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.dig...
https://www.digi.com/support/knowledge-base/does-digi-offer-a-desktop-version-of-remote-manage
Jul 06, 2017
TransPort unable to obtain Static mobile IP from cellular provider
Issue:  The cellular interface of a Digi TransPort is not obtaining a certain expected static mobile IP address.Cause:  Because the TransPort uses the mobile IP address that's handed to i...
https://www.digi.com/support/knowledge-base/transport-unable-to-obtain-static-mobile-ip-from-c
Jul 06, 2017
TransPort Modbus Configuration
TransPort Modbus Configuration Overview This section will walk through settings for configuring the Modbus engine on the serial port for both Master and Slave configurations.  For se...
https://www.digi.com/support/knowledge-base/transport-modbus-configuration
Jul 06, 2017
TransPort WR31 GPIO settings missing from web interface
WR31 firmware versions previous than 5.2.14.3 only offered access to GPIO settings from the WR31 CLI (Command-Line Interface).  GPIO settings were added to the WR31 web interface in Traversion 5.2....
https://www.digi.com/support/knowledge-base/transport-wr31-gpio-settings-missing-from-web-inte
Jul 06, 2017
Empty tiles in TransPort web interface
Issue:  After logging in to a TransPort web interface, some of the square "tiles" are empty.  Some other options might also be missing from the Navigation, such as one or more Interfaces ...
https://www.digi.com/support/knowledge-base/empty-tiles-in-transport-web-interface
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
https://www.digi.com/support/knowledge-base/can-a-transport-in-ip-passthrough-mode-connect-to
Jul 06, 2017
HOWTO - Safely test TransPort firewall rule changes before saving them
Article summary:Digi suggests setting up a scheduled TransPort reboot, to provide x amount of minutes for the user to test the updated firewall rules, to confirm that they not only work as expected...
https://www.digi.com/support/knowledge-base/howto-safely-test-transport-firewall-rule-changes
Jul 06, 2017
TransPort can't be discovered with Digi Device Discovery Utility
Beginning with Transport firmware v5.2.14.5, the Device Discovery (ADDP) Service, which is required for the Device Discovery Utility to work, is disabled by default for security reasons.NOTE: ...
https://www.digi.com/support/knowledge-base/transport-can-t-be-discovered-with-digi-device-dis
Jul 06, 2017
TransPort Wi-Fi Access Point frequencies and dual-band support
This KB article aims to explain what Wi-Fi frequencies a TransPort uses, when in AP (Access Point) mode, and Dual-Band support. The "A" mode uses 5 GHz (only).The "A/N" mode use...
https://www.digi.com/support/knowledge-base/transport-wi-fi-access-point-frequencies-and-dual
Jul 06, 2017
Which TransPort models offer dual radio Wi-Fi?
As of the time of this writing, only the TransPort WR44v2 and WR44R models offer the "dual radio" Wi-Fi option, which provides two unique Wi-Fi interfaces.NOTE:  This feature is part numb...
https://www.digi.com/support/knowledge-base/which-transport-models-offer-dual-radio-wi-fi
Jul 06, 2017
What groups does the WR31 Support under Class 1 Dev 2?
 WR31 Class 1 Division 2, Groups A,B,C,D Hazardous Location statementThe TransPort WR31 is suitable for use in Class I, Division 2, Groups A, B, C, and D or Non-hazardous locations only.These devic...
https://www.digi.com/support/knowledge-base/what-groups-does-the-wr31-support-under-class-1-de
Jul 06, 2017
Digi Flashwriter error messages and recomendations for resolving the issue
Digi Flashwriter error messages Error Message :Recommendation :Unable to establish contact with Marvel CPU, please try again. This should not occur if the mvtest program was successful so suggests ...
https://www.digi.com/support/knowledge-base/digi-flashwriter-error-messages-and-recomendations
Jul 06, 2017
Monitoring Digital I/O on the WR31
Monitoring Digital I/O on the WR31 If you are interested in monitoring a switch with the General Purpose Input / Output included with the Digi TransPort WR31, here are some easy instructions that c...
https://www.digi.com/support/knowledge-base/monitoring-digital-i-o-on-the-wr31
Jul 06, 2017
Mobile provider APN list
Below is a list of common APNs for various carriers that have been seen in the industry over the years.  This information is provided as a courtesy to customers with Digi cellular devices, who are ...
https://www.digi.com/support/knowledge-base/mobile-provider-apn-list
Jul 06, 2017
Sending Serial Data via Device Cloud, X2e and an Xbee
Periodically, one wants to send data from the device cloud to an XBee module connectedto a device via the XBee modules Serial port or COM port.This can be done using the default application that co...
https://www.digi.com/support/knowledge-base/serial-data-via-device-cloud-x2e-and-an-xbee
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial Procedure
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial ProcedureThis is the serial version of the article How to upgrade the firmware on a Digi TransPort router using Fla...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transport-ro
Jul 06, 2017
TransPort Wi-Fi Using Multiple Encryption & Channel Types
This KB article applies to: Digi TransPort "WR" product familyModels with single Wi-Fi radios (please refer to the KB article below)About Wi-Fi encryption:  It's not possible to use two or mo...
https://www.digi.com/support/knowledge-base/transport-wi-fi-using-multiple-encryption-channel
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with the Device Cloud:#> ...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-issu
Jul 06, 2017
About the TransPort Preferred system feature
The "Preferred system" feature on a TransPort forces a certain cellular technology to be exclusively used, or prioritizes certain technologies over others.Depending on the type of modem m...
https://www.digi.com/support/knowledge-base/about-the-transport-preferred-system-feature
Jul 06, 2017
Technical Support RMA Authorization requirements
RMA requests must be submitted to Digi Technical Support and are either Authorized or Unauthorized.Unauthorized RMA requests are subject to potential NPF (No Problems Found) fees, i.e. if hardware ...
https://www.digi.com/support/knowledge-base/technical-support-rma-authorization-requirements
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/rompager-evaluation-of-security-vulnerability-vu-5
Jul 06, 2017
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