Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices shipped after that date to have unique default passwords&n...
https://www.digi.com/support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Creating an Earth Ground for the WR44RR
To create an Earth Ground for a DIGI WR44RR, unscrew one of the cover cap screws located on the top device and then secure a metal tab that can be used as an Earth Ground.
https://www.digi.com/support/knowledge-base/Creating-an-Earth-Ground-for-the-WR44RR
Oct 16, 2019
Verizon Upgrade
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/support/knowledge-base/LAN-port-with-IP-passthrough
Aug 14, 2019
Digi Remote Manager and Unique password products capabilities
Below is the current list of Digi products with their respective capabilities to Unique password as well as support for Remote Manager. List of products where a unique password is required to logi...
https://www.digi.com/support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
Discovered security vulnerabilities within the Digi TransPort WR Series of cellular routers. (Curren
Digi recommends that all customers update their firmware to version 5.2.19.11 or higher to protect against the 3 following high severity vulnerabilities. Vulnerabilities exist within the FTP server...
https://www.digi.com/support/knowledge-base/discovered-security-vulnerabilities-within-the-dig
Oct 13, 2017
XBee Cellular Antennas
For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching. For parallel placement, Digi recommends to have the antennas ...
https://www.digi.com/support/knowledge-base/xbee-cellular-antennas
Oct 10, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules?No. The 3rd party boards are not designed to provide the nearly 1A of c...
https://www.digi.com/support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
Sep 15, 2017
TransPort router DHCP client CLI commands
To view the status of Ethernet 0 interface:eth 0 statusTo view the status of Ethernet 1 interface:eth 1 statusFor example:eth 0 statusActivation Status:      ActiveConnecti...
https://www.digi.com/support/knowledge-base/transport-router-dhcp-client-cli-commands
Jul 06, 2017
Common ISDN and OLA error messages seen on TransPort routers
The following info will be useful when using TransPort routers for On Line Authorisation tasks such as card payment processing.These are the most common error messages along with information of wha...
https://www.digi.com/support/knowledge-base/common-isdn-and-ola-error-messages-seen-on-transpo
Jul 06, 2017
Using TransPort router GPS location in Google maps
TransPort routers output the GPS location in a format that needs to be modified before entering it into Google maps.To obtain the GPS location:Look in the router GUI at Management > PositionOrUs...
https://www.digi.com/support/knowledge-base/using-transport-router-gps-location-in-google-maps
Jul 06, 2017
TCP & UDP ports blocked by Sprint
Here is a list of ports that Sprint block for inbound traffic.TransPort routers use port 80 for web GUI managementTransPort routers use port 4000 for serial port access over TCP •  &...
https://www.digi.com/support/knowledge-base/tcp-udp-ports-blocked-by-sprint
Jul 06, 2017
Digi TransPort and Sarian Systems routers bash & shellshock
The Digi TransPort and Sarian Systems routers do not run Linux, so they are not affected by the bash vulnerability shellshock.BG 2/10/14
https://www.digi.com/support/knowledge-base/digi-transport-and-sarian-systems-routers-bash-she
Jul 06, 2017
What VPN types are supported on Digi TransPort routers
Digi TransPort routers with Enterprise firmware support:IPsec in tunnel mode with Pre Shared Key and X.509 digital certificate authentication methods (client and server)IPsec in transport mode with...
https://www.digi.com/support/knowledge-base/what-vpn-types-are-supported-on-digi-transport-rou
Jul 06, 2017
Are TransPort routers FIPS 140-2 certified?
The TransPort LR54 is FIPS 140-2 certified.Other TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.The only other product that we offer that is FIPS 140-2 cer...
https://www.digi.com/support/knowledge-base/are-transport-routers-fips-140-2-certified
Jul 06, 2017
FTP port forwarding on TransPort routers
When connecting to an FTP server on a LAN behind a TransPort router, you will need to set up port forwarding so you can access the server from the internet.Consider this:The PC needs to access the ...
https://www.digi.com/support/knowledge-base/ftp-port-forwarding-on-transport-routers
Jul 06, 2017
Digi TransPort BGP configuration file syntax
Description:BGP on TransPort routers implements the Border Gateway Protocol version 4 asdescribed in RFC 4271. The following text is from the OpenBSD man page forbgpd.conf.  The SarOS operatin...
https://www.digi.com/support/knowledge-base/digi-transport-bgp-configuration-file-syntax
Jul 06, 2017
Digi TransPort OSPF configuration file syntax
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following te...
https://www.digi.com/support/knowledge-base/digi-transport-ospf-configuration-file-syntax
Jul 06, 2017
Why don't some TransPort router PPP interface settings take effect immediately?
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the paramete...
https://www.digi.com/support/knowledge-base/why-don-t-some-transport-router-ppp-interface-sett
Jul 06, 2017
Accessing TransPort routers securely via L2TP/IPsec VPN from iOS and Android mobile platforms.
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices su...
https://www.digi.com/support/knowledge-base/accessing-transport-routers-securely-via-l2tp-ipse
Jul 06, 2017
How to access TransPort router SNMP stats without SNMP software
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH):at\mibsthis will output a very long list. If the buffer i...
https://www.digi.com/support/knowledge-base/how-to-access-transport-router-snmp-stats-without
Jul 06, 2017
How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown belowConfiguration--> Network--> Interface--> Mobile--> ...
https://www.digi.com/support/knowledge-base/how-to-set-an-event-in-eventlog-to-see-the-signal
Jul 06, 2017
HOW TO: Extract the debug.txt file from a Digi TransPort or Sarian Router
The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt file...
https://www.digi.com/support/knowledge-base/how-to-extract-the-debug-txt-file-from-a-digi-tran
Jul 06, 2017
HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products
When attempting to troubleshoot cellular or PPP connections, detailed packet tracing can be extremely helpful for diagnosing possible causes.  The following steps outline how to obtain a tr...
https://www.digi.com/support/knowledge-base/how-to-collect-ppp-w-wan-tracing-from-digi-transpo
Jul 06, 2017
How can DSL status and statistics be collected from Digi TransPort products?
The following commands will show various statistics for DSL connections on Digi TransPort products:CommandInstanceEquivalent Web Parameteradslstn/aDisplays the current DSL interface status.at\mi...
https://www.digi.com/support/knowledge-base/how-to-view-dsl-status-and-statistics-be-collected
Jul 06, 2017
Performing Serial Loopback Testing with Digi TransPort Products
Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopback plug into the serial port.   Loopback plug pin-out...
https://www.digi.com/support/knowledge-base/performing-serial-loopback-testing-with-digi-trans
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
Digi TransPort FTP Port Forwarding
The following instructions describe how to configure the Digi TransPort’s VPN settings:    1) Log into the Web User Interface (WebUI), and navigate to Configuration – Network > I...
https://www.digi.com/support/knowledge-base/digi-transport-ftp-port-forwarding
Jul 06, 2017
How to Clear CDMA Provisioning on Transports with Gobi
If you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider changes an account from Vision or Datalink to Command C...
https://www.digi.com/support/knowledge-base/how-to-clear-cdma-provisioning-on-transports-with
Jul 06, 2017
Capturing a DSL Trace with Digi TransPort
Login to the Web Interface and navigate to Management> Analyser > Settings. Change the Maximum packet capture size to 1500 bytes. Change the Log size to 180 Kbytes...
https://www.digi.com/support/knowledge-base/capturing-a-dsl-trace-with-digi-transport
Jul 06, 2017
HOW TO: Digi TransPort Events and Alarms
Event Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events occur (events must be logged in the Event...
https://www.digi.com/support/knowledge-base/how-to-digi-transport-events-and-alarms
Jul 06, 2017
HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing
To accomplish this, you will need to put the Ethernet interfaces into Port Isolate mode under Configuration - Ethernet - select the Ethernet interface - Advanced.  When changing...
https://www.digi.com/support/knowledge-base/how-to-block-internet-access-for-a-specific-ethern
Jul 06, 2017
HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the Configuration
When backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed up and contains the desired passwords prior to restoring the file.  The pwds.da0 file will be o...
https://www.digi.com/support/knowledge-base/how-to-preserve-passwords-on-digi-transport-units
Jul 06, 2017
HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router
By default source port numbers are randomly assigned by the router.  Certain applications require that the source port number remain unchanged.  The following firewall rules example wi...
https://www.digi.com/support/knowledge-base/how-to-preserve-the-source-port-number-when-passin
Jul 06, 2017
HOW TO: Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule
This can be accomplished by adding a rule to the existing firewall.  Below is an example on forwarding all inbound traffic to 192.168.1.100:pass in break end from any to addr-ppp 1 -> to...
https://www.digi.com/support/knowledge-base/how-to-forward-all-traffic-on-digi-transport-route
Jul 06, 2017
TransPort router system time and RTC out of sync
TransPort routers have 2 times shown when using the CLI command 'time':ss291603>time09:20:06, 10 Oct 2014system time: 09:24:43, 10 Oct 2014type 'time ?' for helpOKYou’ll probably find that the s...
https://www.digi.com/support/knowledge-base/transport-router-system-time-and-rtc-out-of-sync
Jul 06, 2017
Offline versus Online Assisted GPS (A-GPS)?
Offline AGPS: No connection needed at the startup It works in locations without wireless connectivity The data can be downloaded from the server at user’s convenience Data is valid over...
https://www.digi.com/support/knowledge-base/offline-versus-online-assisted-gps-a-gps
Jul 06, 2017
What can cause low RSSI signal?
What can cause low RSSI signal?The RSSI for both cellular and XBee are dependent on a clean Fresnel zone.  The Fresnel zone is an invisible and roughly football-shaped region between two point...
https://www.digi.com/support/knowledge-base/what-can-cause-low-rssi-signal
Jul 06, 2017
What is the maximum USB storage recognized by Digi TransPort routers?
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition size recognized.
https://www.digi.com/support/knowledge-base/what-is-the-maximum-usb-storage-recognized-by-digi
Jul 06, 2017
HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges. ...
https://www.digi.com/support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-(1)
Jul 06, 2017
HOW TO: Obtain A Serial Trace From A Digi TransPort Router
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings  -Ena...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-serial-trace-from-a-digi-transport
Jul 06, 2017
Greenbow VPN client will fail with a Phase 2 error
With Digi Cellular firmware 2.13 and above, The Greenbow VPN client will fail with a Phase 2 error.This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off ...
https://www.digi.com/support/knowledge-base/greenbow-vpn-client-will-fail-with-a-phase-2-error
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
https://www.digi.com/support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
HOW TO: Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for
 With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:    15:58:28, 15 May 2014,GP socket...
https://www.digi.com/support/knowledge-base/how-to-configure-the-digi-transport-firewall-to-al
Jul 06, 2017
HOW TO: Extract the .ALL Digi TransPort File Using FlashWriter
A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These files can b...
https://www.digi.com/support/knowledge-base/how-to-extract-the-all-digi-transport-file-using-f
Jul 06, 2017
What is the default IP for Digi's Cellular units?
The Factory default IP address is 192.168.1.1, the default HTTP port is 80 and the default HTTPS port is 443
https://www.digi.com/support/knowledge-base/what-is-the-default-ip-for-digi-s-cellular-units
Jul 06, 2017
Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the
Verify that the WAN side is up on the Connect WAN by checking that the Cellular Link led is on and that you have two or more Signal Strength leds on. Verify that you have entered the Connect W...
https://www.digi.com/support/knowledge-base/can-t-browse-the-internet-to-remote-web-sites-i-e
Jul 06, 2017
How do I setup IP forwarding/filtering with the Connect Wan?
Introduction The Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections:1. Network Address Translation (NAT)2...
https://www.digi.com/support/knowledge-base/how-do-i-setup-ip-forwarding-filtering-with-the-co
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
https://www.digi.com/support/knowledge-base/where-can-i-locate-legacy-drivers
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee ...
https://www.digi.com/support/knowledge-base/zigbee-encryption
Jul 06, 2017
Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Dev
This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices.  To collect the traces, it is necessary to use the Digi dev...
https://www.digi.com/support/knowledge-base/collecting-general-technical-support-logs-for-digi
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The...
https://www.digi.com/support/knowledge-base/the-at-command-set
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART o...
https://www.digi.com/support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substanc...
https://www.digi.com/support/knowledge-base/rohs-certificate-of-compliance
Jul 06, 2017
How to use the Digi Transports GPS data in Google Maps
How to format Digi Transport GPS data correctly so Google Maps knows how to use it  You can get the GPS data by entering the following command from the unit's CLI or in the WebUI under Managem...
https://www.digi.com/support/knowledge-base/how-to-use-the-digi-transports-gps-data-in-google
Jul 06, 2017
M10 status packets says Gateway is visible but NO Satellite, which is not meaningful
Satellite Connectivity M10 will query for Satellite link each and every second and update whether it is visible or not.Gateway Connectivity M10 will query for Gateway visibility of Satellite in e...
https://www.digi.com/support/knowledge-base/m10-status-packets-says-gateway-is-visible-but-no
Jul 06, 2017
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data con...
https://www.digi.com/support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be di...
https://www.digi.com/support/knowledge-base/antennas-an-introductory-guide
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME,...
https://www.digi.com/support/knowledge-base/device-discovery-troubleshooting-tips
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
Debug and other information to collect for trouble shooting Digi Cellular VPN issues
Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.Firmware version of the Digi and VPN appliance.Cellular CarrierLog entries from t...
https://www.digi.com/support/knowledge-base/debug-and-other-information-to-collect-for-trouble
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
https://www.digi.com/support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router
Connect to the Digi TransPort or Sarian-branded router using DUN to the special number 123 and enter username and password  Open Internet Explorer and access the URL ftp://1.2.3.4/   ...
https://www.digi.com/support/knowledge-base/using-internet-explorer-ftp-to-copy-files-to-a-dig
Jul 06, 2017
How to use a Digi TransPort as an SSH Client from the Command Line
The command implemented to use the SSH client is : sshcWhen logged in on the Digi TransPort, a typical command would be in the form :sshc <username>@<hostname>It is possible to specifif...
https://www.digi.com/support/knowledge-base/how-to-use-a-digi-transport-as-an-ssh-client-from
Jul 06, 2017
How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: Homepage -> Configuration - System -> General -> Autorun Commands.  Under ...
https://www.digi.com/support/knowledge-base/how-do-i-launch-python-scripts-automatically-from
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a ...
https://www.digi.com/support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
HOW TO: Configure IP Pass-through mode on Digi TransPorts
OverviewThis guide will describe how to configure IP Pass-through on the TransPort to hand the Mobile IP address to 1 Ethernet connected device behind the TransPort, so that the TransPort becomes t...
https://www.digi.com/support/knowledge-base/how-to-configure-ip-pass-through-mode-on-digi-tran
Jul 06, 2017
How to Create Certificates For VPN Use in Digi Connect Products
1)  You will first need to download a program that can create certificates for VPN use.  The program that was used for this guide is OpenVPN version 2.1.1.  The program can be downlo...
https://www.digi.com/support/knowledge-base/how-to-create-certificates-for-vpn-use-in-digi-con
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTION Yes. From the command line, you can browse to the folder containing the Realport Driver files and type: setup /?This will display the command line options for the Realport driver.
https://www.digi.com/support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4G
Digi TransPort 3G routers (with the exception of the WR11 model) use the Primary antenna on send and receive frequencies; while the Secondary (or AUX) antenna is receive only. So, while we strongly...
https://www.digi.com/support/knowledge-base/digi-transport-primary-and-secondary-antenna-recom
Jul 06, 2017
SIM Card Sizes Supported on Digi TransPort/Connect WAN devices
The SIM card size that is supported on the Digi TransPort and Digi Connect WAN family of devices is called any of these names:1)  Mini SIM card2)  2FFThe Digi devices DO NOT take Micro or...
https://www.digi.com/support/knowledge-base/sim-card-sizes-supported-on-digi-transport-connect
Jul 06, 2017
Can a 3G sim card be used in a TransPort LTE model and connect properly to the Cellular carrier
Any 3G sim card should be able to be used in the TransPort LTE (Muli Carrier) models and get a mobile ip address from the Cellular carrier.   This will only allow a 3G connection on the LTE model.T...
https://www.digi.com/support/knowledge-base/can-a-3g-sim-card-be-used-in-a-transport-lte-model
Jul 06, 2017
Automatic failover between 2 IPsec tunnels on Digi TransPort
This Knowledge Article will describe how to configure a Digi TransPort router to failover between 2 IPsec tunnels and recover automatically.Configure IPsec Tunnel 0Open the web interface of the dev...
https://www.digi.com/support/knowledge-base/automatic-failover-between-2-ipsec-tunnels-on-digi
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
 Download the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=driversLog the installation# scriptIn the directory where the dri...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
 Installation Steps: Obtain the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=drivers# scriptIn the directory where the driv...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
How to obtain DEBUG output on TransPort routers through an SSH client
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH).The options are:"debug 0"   ->   ASY0"debug 1" ...
https://www.digi.com/support/knowledge-base/how-to-obtain-debug-output-on-transport-routers-th
Jul 06, 2017
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Why use Wireshark ?Wireshark is a tool that allow you to capture Ethernet packets sent/received on one or more interfaces of your laptop. It can be very useful in many cases, when you want to see w...
https://www.digi.com/support/knowledge-base/how-to-install-and-use-wireshark-ethereal-for-ethe
Jul 06, 2017
How to Change Carriers on Sierra Wireless MC7354 (Gobi LTE) Cellular Modules
Digi TransPort WR (SarOS) routers that contain the Sierra Wireless MC7354 (L5 variant) cellular module have the ability to work on multiple carriers, such as AT&T, Verizon, Sprint, Rogers, TELU...
https://www.digi.com/support/knowledge-base/how-to-change-carriers-on-sierra-wireless-mc7354-g
Jul 06, 2017
How to Upgrade the Telit HE910-D Cellular Radio Firmware
Digi TransPort's that contain the Telit HE910-D cellular radio have the ability to upgrade the firmware of the radio to the latest version, which includes many improvements over the previous versio...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-telit-he910-d-cellular-radio-fi
Jul 06, 2017
Understanding LTE Signal Strength Values
Below is a chart that shows what values are considered good and bad for the LTE signal strength values:Below are explanations of these values (and also RSSI in relation to LTE):SINR/SNR – The signa...
https://www.digi.com/support/knowledge-base/understanding-lte-signal-strength-values
Jul 06, 2017
Digi Connect WAN APN Configuration information for AT&T
APN Configuration: In order to communicate on the GSM IP network the Digi Cellular Device must be configured for a certain Access Point Name (APN) type. In simple terms, the APN determines what typ...
https://www.digi.com/support/knowledge-base/digi-connect-wan-apn-configuration-information-for
Jul 06, 2017
How do I upgrade the firmware on a Digi Connect WAN 3G?
This can be done through the Web UI (Web User Interface) of the Digi Connect WAN device, either via the Mobile IP or Local IP.  It's strongly recommended to use the Local IP (default 192.168.1...
https://www.digi.com/support/knowledge-base/how-do-i-upgrade-the-firmware-on-a-digi-connect-wa
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to examine th...
https://www.digi.com/support/knowledge-base/surelink-configuration
Jul 06, 2017
Viewing Python program output when autolaunching it on a Transport product
When we run our script on auto start using the correct method that you just supplied, any print statements present in the script send their output to the serial port for some reason?How do we turn ...
https://www.digi.com/support/knowledge-base/viewing-python-program-output-when-autolaunching-i
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does LTE stand for?
LTE stands for Long Term Evolution and is a registered trademark owned by ETSI (European Telecommunications Standards Institute) for the wireless data communications technology and a development of...
https://www.digi.com/support/knowledge-base/what-does-lte-stand-for
Jul 06, 2017
What's the difference between WCDMA and HSDPA
WCDMA vs. HSDPAWCDMA stands for Wideband Code Division Multiple Access, a mobile technology that improves upon the capabilities of current GSMnetworks that are deployed around the world. People com...
https://www.digi.com/support/knowledge-base/what-s-the-difference-between-wcdma-and-hsdpa
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN or ConnectPort Gateway for a Device Cloud connection - WebUI m
This article will show how to configure your Digi Connect WAN or ConnectPort gateway from its built-in Web User Interface (WebUI).  In order to access the built-in WebUI of your Digi Gate...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-wan-or-connectport
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version 5.2.9.13 o
This article explains how to upgrade to firmware version 5.2.9.13 or later on a Digi TransPort or Sarian router using a USB flash drive.There are two different methods available: Method A is simp...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(3)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to a version earlier
This article explains how to upgrade firmware on a Digi TransPort or Sarian router using a USB flash drive to a version earlier than 5.2.9.13. There are two different methods available: Method ...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(4)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router via FTP or SFTP to version 5.2.9.13 or later
This article explains how to upgrade to firmware version 5.2.9.13 and later on a Digi TransPort or Sarian router using an FTP or SFTP client.  Upgrading the firmware by FTP or SFTP will allo...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(5)
Jul 06, 2017
How to clear provisioning on a TransPort with a Sprint C1 module
Issue:TransPort with "C1" ("Sprint EVDO") module was working with Sprint, Sprint deactivated it, Sprint re-activated it, and the unit is no longer connecting to Sprint.  Because these units by...
https://www.digi.com/support/knowledge-base/how-to-clear-provisioning-on-a-transport-with-a-sp
Jul 06, 2017
Cellular Module Values Carriers' Need For Device/SIM Card Activation
The following lists the various numbers the major carriers need to activate a device or SIM card on their network:  Verizon2G - ESN/MEID3G - ESN/MEID4G - IMEISprint2G - ESN/MEID3G - ESN/MEID4...
https://www.digi.com/support/knowledge-base/cellular-module-values-carriers-need-for-device-si
Jul 06, 2017
Configure No-IP Dynamic DNS on Digi TransPort
When using a Digi TransPort Router with a Public SIM card, the issue of reaching this device by it's IP address happens as most/all providers will dynamically assign IP addresses that will change a...
https://www.digi.com/support/knowledge-base/configure-no-ip-dynamic-dns-on-digi-transport
Jul 06, 2017
HOW TO: Configure Data Overage Alarms on Digi Transport for the PPP Interface
 Configure PPP Interface Limits:From the Web Interface go to: Configuration - Network > Interfaces > Advanced > PPP 0 - 9 > PPP 1  > Advanced * Check "Limit the data t...
https://www.digi.com/support/knowledge-base/how-to-configure-data-overage-alarms-on-digi-trans
Jul 06, 2017
HOW TO: Recover a Digi TransPort Using FlashWriter
RecommendationsIt is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/or IP add...
https://www.digi.com/support/knowledge-base/how-to-recover-a-digi-transport-using-flashwriter
Jul 06, 2017
IP multicast on Transport in Python
The transport supports IGMP and static multicast routes.  However it is not currently possible to receive multicast messages from python.  This feature may be added in the future however.
https://www.digi.com/support/knowledge-base/ip-multicast-on-transport-in-python
Jul 06, 2017
Digi TransPort RJ45 Serial Port to Cisco RJ45 Console Port – Cable Pinout
TransPort                            CiscoPin 1 – RTS           &nb...
https://www.digi.com/support/knowledge-base/digi-transport-rj45-serial-port-to-cisco-rj45-cons
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction:This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi Device C...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-(1)
Jul 06, 2017
How to identify a Digi TransPort WR series router from its part number (SKU)
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format.Format of a Digi TransPort SKUDigi TransPort SKUs have the following...
https://www.digi.com/support/knowledge-base/how-to-identify-a-digi-transport-wr-series-router
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that you...
https://www.digi.com/support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
Digi ESP connectivity tips
The Digi ESP is an integrated visual Python code development tool.  It is designed to assist in the development of Python code for Digi products.  Here are some basic things to verify con...
https://www.digi.com/support/knowledge-base/digi-esp-connectivity-tips
Jul 06, 2017
How to allow ICMP traffic to pass with Transport firewall rule
You need to add the following rule to the TransPort's standard firewall set to allow ICMP traffic to pass:Allow outbound FTP trafficpass out break end proto ftp from any to any port=ftpcnt flags S!...
https://www.digi.com/support/knowledge-base/how-to-allow-icmp-traffic-to-pass-with-transport-f
Jul 06, 2017
How to test Step by Step a TransPort router and recover it
When a TransPort router seems to be failing (so for example when applying the power, the only LED to illuminates is the power LED other “unusual” LED patterns occur), there are sometests that can b...
https://www.digi.com/support/knowledge-base/how-to-test-step-by-step-a-transport-router-and-re
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
https://www.digi.com/support/knowledge-base/why-does-my-digi-connect-wan-or-connectport-cellul
Jul 06, 2017
HOW TO: Change the Device Cloud Remote Configuration settings of a Connected Digi Connect WAN or Co
Introduction: The easiest way to change the Device Cloud Server configuration of a Gateway, is to change it from the Device Cloud UI page of a Gateway which is already connected Device Cloud. The...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-remote-configuratio
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
TransPort Low Power Mode Settings
Many of the Digi TransPort routers have the ability to be run in a lower power mode if less power draw is required.  Application Note 67 on the Digi Support website covers which devices a...
https://www.digi.com/support/knowledge-base/transport-low-power-mode-settings
Jul 06, 2017
Verizon 4G LTE Static IP APNs
If you have a Static IP address from Verizon, and have recieved confirmation that you Static IP address has been applied.You will need to configure or change the APN in your Mobile s...
https://www.digi.com/support/knowledge-base/verizon-4g-lte-static-ip-apns
Jul 06, 2017
LEDs in TransPort web UI not matching actual front panel LEDs
Symptom:  In the web user interface of a TransPort, the "soft" LEDs may not match the behavior of the actual LEDs on the front panel of the unit.  For example, the color and/or behav...
https://www.digi.com/support/knowledge-base/leds-in-transport-web-ui-not-matching-actual-front
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Information to collect for trouble shooting Digi Connect WAN Cellular VPN issues
 Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.    1. Firmware version of the Digi and VPN appliance. ...
https://www.digi.com/support/knowledge-base/information-to-collect-for-trouble-shooting-digi-c
Jul 06, 2017
SarOS inum command usage
During flashing with Flashwriter, the 'inum 0' command is issued to the router, this simply tells the router to run the main firmware image file, 'image' at boot.  This will be needed if the r...
https://www.digi.com/support/knowledge-base/inum-command
Jul 06, 2017
Using Dynamic DNS with TransPorts
Dynamic DNS maps a certain hostname to the current IP address of a device, and updates the mapping if and when the IP address changes.  This is useful to ensure a device can still be...
https://www.digi.com/support/knowledge-base/using-dynamic-dns-with-transports
Jul 06, 2017
Default firewall rules on an Ethernet interface with DHCP ON of a Digi TransPort will block DHCP req
IntroductionThis article will describe the required firewall rules to allow a Digi TransPort router to obtain an IP Address via DHCP on an Ethernet interface with firewall enabled.Note: This a...
https://www.digi.com/support/knowledge-base/default-firewall-rules-on-an-ethernet-interface-wi
Jul 06, 2017
How to receive an E-Mail notification when a device goes offline on Device Cloud or Remote Manager
IntroductionThis article describes how to configure Digi Device Cloud or Digi Remote Manager to send an E-Mail notification when a device goes offline.Note: This article assumes that you have ...
https://www.digi.com/support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Jul 06, 2017
Extra Characters When Connecting to the Serial Port on a Digi TransPort Using Telnet
This issue may arise when using Telnet when opening socket connections to a Digi TransPorts serial port.  This can occur when using the built-in Microsoft Windows Telnet client, or third-party...
https://www.digi.com/support/knowledge-base/extra-characters-when-connecting-to-the-serial-por
Jul 06, 2017
How to Provision a Digi TransPort with the MC7354 module for AT&T
1)  Insert SIM card into a SIM slot 1.2)  Power up Digi TransPort.3)  Open a web browser and connect to Digi TransPort using the default IP address of 192.168.1.1.4)  Once you a...
https://www.digi.com/support/knowledge-base/how-to-provision-a-digi-transport-with-the-mc7354
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
How to Configure Serial port for RS485 on a Digi Transport
If the Digi TransPort has RS485 option in its hardware, you can change mode of the serial port by navigating to Configuration - Network > Interfaces > Serial > Serial Port 0 > Advanced,...
https://www.digi.com/support/knowledge-base/how-to-configure-serial-port-for-rs485-on-a-digi-t
Jul 06, 2017
How to change the SIM priority on Transport routers
You can change the SIM priority by using the Dual SIM wizard under the Wizards hyper link on the units Home page Webui and selecting what sim slot has priority over the other. Another way to d...
https://www.digi.com/support/knowledge-base/how-to-change-the-sim-priority-on-transport-router
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history ...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
HOW TO: Configure Port Forwarding with Digi TransPort Routers
1)  Log into the WebUI, and navigate to Configuration – Network > IP Routing/Forwarding > IP Port Forwarding/Static NAT Mappings. NOTE:  Use the below screenshot as a reference...
https://www.digi.com/support/knowledge-base/how-to-configure-port-forwarding-with-digi-transpo
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
https://www.digi.com/support/knowledge-base/wave-propagation-of-900-mhz-vs-2-4-ghz
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped.  If you th...
https://www.digi.com/support/knowledge-base/escaped-characters-and-api-mode-2
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
https://www.digi.com/support/knowledge-base/calculating-the-checksum-of-an-api-packet
Jul 06, 2017
How to Enable GPS on a Digi Transport WR21 with the MC7354 module
NOTE: This article only applies to Digi TransPort WR21 models fitted with the MC7354 cellular module, and a SMA GPS antenna connector populated on the device. Firmware revision 5.2.10.7 or higher i...
https://www.digi.com/support/knowledge-base/how-to-enable-gps-on-a-digi-transport-wr21-with-th
Jul 06, 2017
How to Determine which module to select in the Flashwriter Procedure
When running Flashwriter, you will be required to enter the W-WAN cellular module.  The following excerpt was taken from the Knowledge Base Article How to identify a Digi TransPort WR ser...
https://www.digi.com/support/knowledge-base/how-to-determine-which-module-to-select-in-the-fla
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
https://www.digi.com/support/knowledge-base/zigbee-home-automation
Jul 06, 2017
HTTP Pages Load Slow on Digi TransPorts
Issue:  When configuring a TransPort from the factory defaults, HTTP web pages pages load very slow.  This behavior is exhibited in firmware release 5.2.13.4Resolution:  To resolve t...
https://www.digi.com/support/knowledge-base/http-pages-load-slow-on-digi-transports
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Digi Device Cloud (DC), Web interface, FlashWriter, S/FTP and USB flash drive. Note that, be...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(1)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter - Ethernet Procedure
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter via your Ethernet port.If you need to upgrade your firmware using Flashwriter via the serial...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(2)
Jul 06, 2017
Customer sent in equipment for root cause analysis by Digi Engineering or the RMA Dept
The customer sent in equipment via RMA for root cause analysis by Digi Engineering or Repairs/Manufacturing Assurance staff.
https://www.digi.com/support/knowledge-base/customer-sent-in-equipment-for-root-cause-analysis
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
https://www.digi.com/support/knowledge-base/how-to-change-the-remote-management-server-address
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet GatewayConnectPort X2ConnectPort X2 for Smart EnergyConnectPort X4ConnectPort X5ConnectPort X8Digi Connect WAN and ConnectPort WAN ...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-wan-connectport-or
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise conf...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jul 06, 2017
DHCP status shows poisened entries
Issue:  The "dhcp x status" command shows some entries with a "poisened" status.  For example:dhcp 0 status Entry: IP [1.2.3.122], hostname [hostexample1], MAC [11:11:11:11:11:1...
https://www.digi.com/support/knowledge-base/dhcp-status-shows-poisened-entries
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
https://www.digi.com/support/knowledge-base/device-cloud-configuration-migration-and-troublesh
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Verify that a valid DNS server is defined on the Digi product.If you are still running into issues, contact Digi Technical Support at tech.support@digi.com
https://www.digi.com/support/knowledge-base/device-connectivity-problems-can-t-resolve-hostnam
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting connectivity issues with Digi ESP. Maybe you are under a firewall, make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 ...
https://www.digi.com/support/knowledge-base/tcp-ports-for-digi-esp-software-development-tool
Jul 06, 2017
RMA repair options
If your Digi product is damaged there is a chance it can be repaired.  Please contact Digi technical support and explain the situation.  You'll want to take some pictures too if this is possibl...
https://www.digi.com/support/knowledge-base/rma-repair-options
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products:http://www.digi.com/wiki/developer/index.php/Spec...
https://www.digi.com/support/knowledge-base/digi-python-learning-recommendations
Jul 06, 2017
TransPort reboots when HTTPS service is enabled
Issue:  When enabling the HTTPS service on a TransPort, the TransPort immediately reboots when a connection with HTTPS to the TransPort is attempted.  This behavior is exhibited in TransP...
https://www.digi.com/support/knowledge-base/transport-reboots-when-https-service-is-enabled
Jul 06, 2017
Do TransPorts support IPv6?
Starting with version 6.x of the firmware, TransPort routers running SarOS (WR11,21,31,41 and 44 models) support IPv6.
https://www.digi.com/support/knowledge-base/do-transports-support-ipv6
Jul 06, 2017
Understanding TransPort Network Services
As of the time of this writing, under TransPort firmware v5.2.14.5, the Network Services listed below are available on TransPort WR models.From the TransPort's web interface, navigate to Confi...
https://www.digi.com/support/knowledge-base/understanding-transport-network-services
Jul 06, 2017
What to do when you see a Resource Shortage on your TransPort
If you see the following in the debug.txt:'modemstat ?'                 Outcome: Resource shortage   ...
https://www.digi.com/support/knowledge-base/what-to-do-when-you-see-a-resource-shortage-on-you
Jul 06, 2017
How to use a TransPort's Ethernet port as the WAN interface
For most model TransPorts, the PPP 1 interface is the default cellular WAN interface.  If needed, an Ethernet interface may be used instead for WAN connectivity, for example, to connect to a s...
https://www.digi.com/support/knowledge-base/how-to-use-a-transport-s-ethernet-port-as-the-wan
Jul 06, 2017
How to test a TransPort USB port
If facing issues with a TransPort USB port, please carefully follow the instructions described below before potentially requesting an RMA for defective hardware.  These tests may also want to ...
https://www.digi.com/support/knowledge-base/how-to-test-a-transport-usb-port
Jul 06, 2017
determining flash and RMA sizes on a transport WR product via python
Determining memory and flash would need to be done with the sarcli() python module.  With it you call the appropriate CLI command to determine memory and flash.  Transport command he...
https://www.digi.com/support/knowledge-base/determining-flash-and-rma-sizes-on-a-transport-wr
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here:https://github.com/vlet/iec104Otherwise we would suggest to use Google for further research.
https://www.digi.com/support/knowledge-base/convert-iec-104-protocol-to-iec-101
Jul 06, 2017
NTP requirements for connectivity
If you are facing connectivity problems, such as not able to connect to Remote Manager or build a VPN tunnel with certificates, check the time and date settings, such as NTP or SNTP settings on the...
https://www.digi.com/support/knowledge-base/ntp-requirements-for-connectivity
Jul 06, 2017
Event log size in Digi ConnectPort and Connect Wan
The event log is implemented as a ring buffer, and the allocated memory chunk is 64KB. Each log entry is actually variable in size, depending upon the amount of text in the message. For each entry,...
https://www.digi.com/support/knowledge-base/event-log-size-in-digi-connectport-and-connect-wan
Jul 06, 2017
How do I force DDNS updates on the Digi Connect Wan
To force an update of the DDNS registration with the service provider, the following cli command will do:     set ddns action=updatenow
https://www.digi.com/support/knowledge-base/how-do-i-force-ddns-updates-on-the-digi-connect-wa
Jul 06, 2017
4G LTE RSSI vs RSRP
Here are a few takeaways about RSSI and RSRP as signal strength measurement techniques for LTE:     RSSI varies with LTE downlink bandwidth.  For example, even if all ...
https://www.digi.com/support/knowledge-base/4g-lte-rssi-vs-rsrp
Jul 06, 2017
Does the Transport LTE line support LTE Band 14 Public Safety?
Currently non of our Transport Models support LTE Public Safety Band 14.
https://www.digi.com/support/knowledge-base/does-the-transport-lte-line-support-lte-band-14-pu
Jul 06, 2017
Setting up virtual NAT in VPN Tunnel on Digi Connect Wan Cellular gateways
You can accomplish what you want using IPsec plus NAT. Our routers support something we call VPN Virtual Host mode (it is not called that anywhere in the WebUI) specifically for this reason. Essent...
https://www.digi.com/support/knowledge-base/setting-up-virtual-nat-in-vpn-tunnel-on-digi-conne
Jul 06, 2017
How to force an SNTP/NTP time update
CLI Command to force a TransPort SNTP/NTP time update: sntp 0 now
https://www.digi.com/support/knowledge-base/how-to-force-an-sntp-ntp-time-update
Jul 06, 2017
Manual SMS commands for Transport
If you are trying to process SMS messages manually you need to ensure that the SMS polling interval is set to zero and the SMS caller ID is removed. Otherwise, the router will try and process the m...
https://www.digi.com/support/knowledge-base/manual-sms-commands-for-transport
Jul 06, 2017
CLI command to do a factory reset of a Digi Transport
How to do a reset of a Digi Transport via CLI: To reset the router’s configuration to the factory defaults, use the following commands:del pwds.da0copy config.fac config.da0These commands assu...
https://www.digi.com/support/knowledge-base/cli-command-to-do-a-factory-reset-of-a-digi-transp
Jul 06, 2017
How to disable the TransPort Getting Started Wizard
In order to disable the "Getting Started Wizard" that may keep appearing on the landing page of a TransPort's web interface, please follow the steps below.1. Open the TransPort's web interface...
https://www.digi.com/support/knowledge-base/how-to-disable-the-transport-getting-started-wizar
Jul 06, 2017
Unable to configure the mobile settings error
This error message means the cellular modem module ("radio") is not being recognized by the Digi device's Operating System.It is unfortunately very unlikely to recover from this type ...
https://www.digi.com/support/knowledge-base/unable-to-configure-the-mobile-settings-error
Jul 06, 2017
Realport Compatibility OS List
Currently Supported Operating Systems:AIX:4.1.5, 5.x, 6.xHP/UX (Itanium/PARISC):10.20, 11.xLinux (32 and 64bit):Kernels: 2.4.x, 2.6.x, 3.x.x, 4.2.xDistributions:Red Hat Enterprise Linux Fedora Core...
https://www.digi.com/support/knowledge-base/realport-compatibility-os-list
Jul 06, 2017
TransPort Carrier switching wizard consistently fails to run
Issue:  Selecting the Carrier switching wizard from the "Wizards" section in the TransPort web interface, then clicking the Next button fails to launch the Carrier switching wizard.  Depe...
https://www.digi.com/support/knowledge-base/transport-carrier-switching-wizard-consistently-fa
Jul 06, 2017
TransPort missing menu options from web interface
Issue:  Some menu options on the left-hand side of the TransPort web interface are "missing".Cause:  Likely, the TransPort User that's logged into the TransPort web interface has limited ...
https://www.digi.com/support/knowledge-base/transport-missing-menu-options-from-web-interface
Jul 06, 2017
How to update the firmware on a Digi TransPort router using FTP to a version earlier than 5.2.9.13
This article explains how to update to firmware versions earlier than 5.2.9.13 on a Digi TransPort or Sarian router using an FTP or SFTP client.  Updating the firmware by FTP or SFTP will al...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-rou
Jul 06, 2017
How to update the firmware on a Digi TransPort router using the Web interface
           This article explains how to update the firmware on a Digi TransPort router using the Web interface. It applies only to Digi TransPort firmware versions 5.1...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-(1)
Jul 06, 2017
tel_update command in QN 43 fails
Issue:  The "tel_update" CLI command mentioned in Digi TransPort Quick Note 43 fails to run properly.Cause:  This issue is due to a bug in older TransPort firmware.  Firmware between 5.2....
https://www.digi.com/support/knowledge-base/tel-update-command-in-qn-43-fails
Jul 06, 2017
How do I test to see if a SIM slot is bad in a Digi Transport via CLI commands
With the router powered off, insert a SIM card into BOTH SIM slots of the Digi Transport and open the CLI interface.Access to the CLI (Command Line Interface) – this can be achieved:Throu...
https://www.digi.com/support/knowledge-base/how-do-i-test-to-see-if-a-sim-slot-is-bad-in-a-dig
Jul 06, 2017
DynDNS not updating after a reboot
We have seen instances where the carrier’s proxy was stopping DynDNS updates after a reboot of the router.  Changing the port to something other than port 80 helped. DynDNS can use p...
https://www.digi.com/support/knowledge-base/dyndns-not-updating-after-a-reboot
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
https://www.digi.com/support/knowledge-base/does-digi-offer-a-desktop-version-of-remote-manage
Jul 06, 2017
TransPort unable to obtain Static mobile IP from cellular provider
Issue:  The cellular interface of a Digi TransPort is not obtaining a certain expected static mobile IP address.Cause:  Because the TransPort uses the mobile IP address that's handed to i...
https://www.digi.com/support/knowledge-base/transport-unable-to-obtain-static-mobile-ip-from-c
Jul 06, 2017
TransPort Modbus Configuration
Overview This section will walk through settings for configuring the Modbus engine on the serial port for both Master and Slave configurations.  For sending Modbus data from the TransPort...
https://www.digi.com/support/knowledge-base/transport-modbus-configuration
Jul 06, 2017
TransPort WR31 GPIO settings missing from web interface
WR31 firmware versions previous than 5.2.14.3 only offered access to GPIO settings from the WR31 CLI (Command-Line Interface).  GPIO settings were added to the WR31 web interface in Traversion...
https://www.digi.com/support/knowledge-base/transport-wr31-gpio-settings-missing-from-web-inte
Jul 06, 2017
Empty tiles in TransPort web interface
Issue:  After logging in to a TransPort web interface, some of the square "tiles" are empty.  Some other options might also be missing from the Navigation, such as one or more Interfaces ...
https://www.digi.com/support/knowledge-base/empty-tiles-in-transport-web-interface
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
https://www.digi.com/support/knowledge-base/can-a-transport-in-ip-passthrough-mode-connect-to
Jul 06, 2017
HOWTO - Safely test TransPort firewall rule changes before saving them
Article summary:Digi suggests setting up a scheduled TransPort reboot, to provide x amount of minutes for the user to test the updated firewall rules, to confirm that they not only work as expected...
https://www.digi.com/support/knowledge-base/howto-safely-test-transport-firewall-rule-changes
Jul 06, 2017
TransPort can't be discovered with Digi Device Discovery Utility
Beginning with Transport firmware v5.2.14.5, the Device Discovery (ADDP) Service, which is required for the Device Discovery Utility to work, is disabled by default for security reasons.NOTE: ...
https://www.digi.com/support/knowledge-base/transport-can-t-be-discovered-with-digi-device-dis
Jul 06, 2017
TransPort Wi-Fi Access Point frequencies and dual-band support
This KB article aims to explain what Wi-Fi frequencies a TransPort uses, when in AP (Access Point) mode, and Dual-Band support. The "A" mode uses 5 GHz (only).The "A/N" mode us...
https://www.digi.com/support/knowledge-base/transport-wi-fi-access-point-frequencies-and-dual
Jul 06, 2017
Which TransPort models offer dual radio Wi-Fi?
As of the time of this writing, the TransPort WR44R and TransPort WR64 models offer the "dual radio" Wi-Fi option, which provides two unique Wi-Fi interfaces.NOTE:  For the WR44R, This feature...
https://www.digi.com/support/knowledge-base/which-transport-models-offer-dual-radio-wi-fi
Jul 06, 2017
What groups does the WR31 Support under Class 1 Dev 2?
WR31 Class 1 Division 2, Groups A,B,C,D Hazardous Location statementThe TransPort WR31 is suitable for use in Class I, Division 2, Groups A, B, C, and D or Non-hazardous locations only.These d...
https://www.digi.com/support/knowledge-base/what-groups-does-the-wr31-support-under-class-1-de
Jul 06, 2017
Digi Flashwriter error messages and recomendations for resolving the issue
Digi Flashwriter error messages:   Error Message :   Recommendation :  Unable to establish contact with Marvel CPU, please try again. This should not occur if the m...
https://www.digi.com/support/knowledge-base/digi-flashwriter-error-messages-and-recomendations
Jul 06, 2017
Monitoring Digital I/O on the WR31
If you are interested in monitoring a switch with the General Purpose Input / Output included with the Digi TransPort WR31, here are some easy instructions that can get you up and running quickly...
https://www.digi.com/support/knowledge-base/monitoring-digital-i-o-on-the-wr31
Jul 06, 2017
Mobile provider APN list
Below is a list of common APNs for various carriers that have been seen in the industry over the years.  This information is provided as a courtesy to customers with Digi cellular devices, who...
https://www.digi.com/support/knowledge-base/mobile-provider-apn-list
Jul 06, 2017
Sending Serial Data via Device Cloud, X2e and an Xbee
Periodically, one wants to send data from the device cloud to an XBee module connectedto a device via the XBee modules Serial port or COM port.This can be done using the default application that co...
https://www.digi.com/support/knowledge-base/serial-data-via-device-cloud-x2e-and-an-xbee
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial Procedure
This is the serial version of the article How to upgrade the firmware on a Digi TransPort router using Flashwriter.  Since that procedure did not show the proper settings needed to complete th...
https://www.digi.com/support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transport-ro
Jul 06, 2017
TransPort Wi-Fi Using Multiple Encryption & Channel Types
This KB article applies to: Digi TransPort "WR" product familyModels with single Wi-Fi radios (please refer to the KB article below)About Wi-Fi encryption:  It's not possible to use two or mo...
https://www.digi.com/support/knowledge-base/transport-wi-fi-using-multiple-encryption-channel
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with Remote Manager:#> d...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-issu
Jul 06, 2017
About the TransPort Preferred system feature
The "Preferred system" feature on a TransPort forces a certain cellular technology to be exclusively used, or prioritizes certain technologies over others.Depending on the type of modem module ...
https://www.digi.com/support/knowledge-base/about-the-transport-preferred-system-feature
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/rompager-evaluation-of-security-vulnerability-vu-5
Jul 06, 2017