Knowledge Base Articles

Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
https://www.digi.com/Support/knowledge-base/Stream-Queries-in-Digi-Remote-Manager-UI-3-x
Oct 26, 2021
Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
https://www.digi.com/Support/knowledge-base/Whats-New-In-Digi-Remote-Manager-3
Oct 06, 2021
How to compile multiple kernel images at the same time with Yocto
On the board, we have two processors of the same series. However, we want to have a different kernel configuration and device tree for both processors. Take an example: 1. Processor X -> defco...
https://www.digi.com/Support/knowledge-base/How-to-compile-multiple-kernel-images-at-the-same
Sep 30, 2021
Use RADIUS for Device Administration with Cisco ISE server
With Internal users identity, you have to create an account on the Cisco ISE local users database:  With the next step, you have to add your device as a Radius client on the Cisco ISE server:...
https://www.digi.com/Support/knowledge-base/Use-RADIUS-for-Device-Administration-with-Cisco-IS
Sep 01, 2021
LDAP authentication on an AnywhereUSB® Plus
Starting with Firmware version 21.5, a new “Login attribute” parameter was added. This parameter allows to match the name of the username on the Windows Active Directory server. You ca...
https://www.digi.com/Support/knowledge-base/LDAP-authentication-on-an-AnywhereUSB®-Plus
Sep 01, 2021
How do I delete the Digi Device Cloud/Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
https://www.digi.com/Support/knowledge-base/how-do-i-delete-the-device-cloud-or-remote-manager
Aug 08, 2021
HXC Client: Embedded API - LoRaWAN
The HXC embedded API provides a simple mechanism of adding the HXC LoRaWAN client module to a sensor with an MCU. It is primarily designed for OEMs to rapidly integrate and deploy LoRaWAN devices.T...
https://www.digi.com/Support/knowledge-base/HXC-Client-Embedded-API-LoRaWAN
Jul 31, 2021
Configure Stream API for WebSocket connection
IntroductionX-ON provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of p...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-WebSocket-connection
Jul 28, 2021
Configure Stream API for MQTT over Websocket
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-MQTT-over-Websocket
Jul 28, 2021
Configure Stream API for MQTT
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-MQTT
Jul 28, 2021
Configure Stream API for Azure
  X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-Azure-(1)
Jul 27, 2021
Configure Stream API for Azure
The stream can be configured at the application level, which will send data for all devices configured under a specific LoRaWAN application EUI to/from a cloud application. Stream may also be confi...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-Azure
Jul 27, 2021
Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
https://www.digi.com/Support/knowledge-base/Advanced-API-Queries-in-Digi-Remote-Manager-UI-3-x
Jul 21, 2021
HXDW USB Gateway Software
The HXDW USB gateway USB 2.0 LoRaWAN 8-channel uses a host system such as Windows or Linux to run the Gateway functions to the Network Server. The HXDW USB gateway modems have host-based installer ...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-Software
Jul 08, 2021
HXDW USB Gateway Quick Start guide
The Haxiot HXDW USB Picocell is an 8-channel LoRaWAN gateway modem. The HXDW can easily connect to servers that run the Haxiot Gateway Manager software to Haxiot X-ON cloud device management platfo...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-Quick-Start-guide
Jul 08, 2021
HXDW USB Gateway User Guide
The HXDW USB gateway has software support under Windows 10 and various Linux distributions. Full details on how to install, configure and operate the HXDW USB Gateway are provided in the HXDW USB G...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-User-Guide
Jul 08, 2021
HXG3000 Indoor Gateway User Manual
Haxiot-HXG3000-Indoor_Gateway_User_Manual-V1.1.pdf 1 MB Download 
https://www.digi.com/Support/knowledge-base/HXG3000-Indoor-Gateway-User-Manual
Jul 08, 2021
HXC Client: Expansion board for STM32 Nucleo and Arduino
Haxiot developed the LoRaWAN® expansion board (aka HXC-Client-Shield) for STM32 Nucleo and Arduino. This board is an integrated solution that provides an affordable and flexible way for users t...
https://www.digi.com/Support/knowledge-base/HXC-Client-Expansion-board-for-STM32-Nucleo-and-Ar
Jul 08, 2021
Logging in to X-ON Cloud – LoRaWAN
X-ON NS is the Haxiot IoT Cloud platform that manages Devices and Gateways. X-ON NS Cloud (internet hosted) edition is available on the following global serversus1.haxiot.com US East CoastIf y...
https://www.digi.com/Support/knowledge-base/Logging-in-to-X-ON-Cloud-–-LoRaWAN
Jul 02, 2021
Stream cloud-to-cloud data service overview – LoRaWAN
Haxiot XON Cloud provides a feature called Stream to manage and forward device traffic to external applications in real-time. The stream is a cloud-to-cloud connector service that supports multiple...
https://www.digi.com/Support/knowledge-base/Stream-cloud-to-cloud-data-service-overview-–-LoRa
Jul 02, 2021
Raspberry Pi Gateway – LoRaWAN
The Raspberry Pi makes an excellent LoRaWAN gateway. The Pi has an SPI interface that is suitable for connecting SX1301 based LoRaWAN gateways. Haxiot has a Raspberry Pi adapter board to connect th...
https://www.digi.com/Support/knowledge-base/Raspberry-Pi-Gateway-–-LoRaWAN
Jul 02, 2021
HXC Client: Minimum configuration setup using AT Commands – LoRaWAN
The HXC series client module is shipped pre-configured with standard LoRaWAN configuration options enabled. In most regions, it is only necessary to provide the LoRaWAN security keys and connect to...
https://www.digi.com/Support/knowledge-base/HXC-Client-Minimum-configuration-setup-using-AT-Co
Jul 02, 2021
HXC Client: User Guide – LoRaWAN
The HXC series client module has two hardware versions, the HXC400 and the HXC900. Both versions have a common software framework and the same footprint for integrating to end-devices and a common ...
https://www.digi.com/Support/knowledge-base/HXC-Client-User-Guide-–-LoRaWAN
Jul 02, 2021
HXC Client: PCB layout and 3D design templates – LoRaWAN
The HXC client module is a surface mount part that requires a specific pad layout on the customers end-device PCB. An overview of the layout is shown below. The antenna is connected to the device b...
https://www.digi.com/Support/knowledge-base/HXC-Client-PCB-layout-and-3D-design-templates-–-Lo
Jul 02, 2021
How to access device keys – LoRaWAN
Device EUITo see the Device EUI:1. Log in to your X-ON account2. Navigate to the Device Tab in Network Module from the left side menu 3. Choose the application from the dropdown menu 4. D...
https://www.digi.com/Support/knowledge-base/How-to-access-device-keys-–-LoRaWAN
Jul 01, 2021
Managing an Application Profile - LoRaWAN
IntroductionApplication profiles allow customers to group several client devices under a specific profile. Customers can use the application profiles in their web applications to display data and c...
https://www.digi.com/Support/knowledge-base/Managing-an-Application-Profile-LoRaWAN
Jul 01, 2021
Managing a Client Device Profile - LoRaWAN
IntroductionClient Device Profiles are used to manage the authentication and data details of LoRaWAN client devices. Client devices must be pre-configured on the X-ON platform before they can wirel...
https://www.digi.com/Support/knowledge-base/Managing-a-Client-Device-Profile-LoRaWAN
Jul 01, 2021
Provisioning Application - LoRaWAN Devices/Gateways
IntroductionProvisioning Application is used to provision devices/gateways between accounts. Devices/Gateways should be the first factory provisioned and they will be added to the database. Only de...
https://www.digi.com/Support/knowledge-base/Provisioning-Application-LoRaWAN-Devices-Gateways
Jul 01, 2021
LoRaWAN Device Developer Kit(HXC Dev Shield) - Developer Guide
Introduction This guide provides an over of the LoRaWAN Device Developer Kit and an introduction to the X-ON cloud IoT platform and LoRaWAN. The Developer kit will provide examples for sensors gen...
https://www.digi.com/Support/knowledge-base/LoRaWAN-Device-Developer-Kit(HXC-Dev-Shield)-Devel
Jun 30, 2021
Digi Router Migration - SarOS to DAL
Background   In an effort to deliver the best products to our customers, Digi is transitioning from WR Series cellular routers that use the SarOS operating system to IX Series cellular rou...
https://www.digi.com/Support/knowledge-base/Digi-Router-Migration-SarOS-to-DAL
Jun 23, 2021
XBee 3 Cellular LTE-M/NB-IoT modem not registering to the network or will not connect
Why is my XBee 3 Cellular LTE-M/NB-IoT modem not connecting or completing the registration process? One of the first things to check is to make sure that you have set the APN value for the SIM Car...
https://www.digi.com/Support/knowledge-base/My-XBee3-CAT-M-NBiOT-module-is-stuck-at-registerin
May 05, 2021
Digi AnywhereUSB® 24 Plus Linux limitations
The Digi AnywhereUSB® Plus family is currently supported under Debian Linux for both the 2 ports and 8 ports versions of the hardware. Linux does not support more than 8 USB devices ...
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB®-24-Plus-Linux-limitations
Apr 14, 2021
3G Network Sunset in 2022 impact on 4G devices
Dear Valued Digi Customer   Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This s...
https://www.digi.com/Support/knowledge-base/AT-T-3G-Network-Sunset-February-2022
Mar 15, 2021
Digi International WR31 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of the Digi WR31 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.  ...
https://www.digi.com/Support/knowledge-base/Digi-International-WR31-with-2G-capable-modem-rebo
Mar 11, 2021
How to install new Edgeport devices and drivers on Windows XP
Version 5.70 of Edgeport drivers for Windows XP is the latest version available and does not support newer Edgeport devices identified with part numbers starting with EP-USB-* . This driver is no l...
https://www.digi.com/Support/knowledge-base/Latest-Edgeport-devices-and-drivers-installation-o
Feb 25, 2021
Digi International WR21 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of Digi WR21 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.   N...
https://www.digi.com/Support/knowledge-base/Digi-International-WR21-with-2G-capable-modem-rebo
Feb 23, 2021
XBee3 Telit cellular firmware update FOTA through Digi Remote Manager fails after first upgrade
In summary, the first stage upgrade works, based on inspection via XCTU, but then it does not connect to the Digi Remote Manager anymore so one cannot perform the second stage upgrade. DO on ...
https://www.digi.com/Support/knowledge-base/XBee-cellular-firmware-update-using-FOTA-through-D
Feb 03, 2021
Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/Support/knowledge-base/Ethernet-bonding-configuration-on-Digi-AWUSB-Plus
Jan 24, 2021
Recover LM940 modules in a WR64/WR54 after a firmware migration
When proceeding with the firmware migration from xOS to DAL on a WR64/WR54, in some rare cases, the cellular modules might not come back after the migration and the router will show no cellular int...
https://www.digi.com/Support/knowledge-base/Recover-LM940-modules-in-WR64-WR54-after-firmware
Nov 12, 2020
AnywhereUSB Plus Debug Logging - Troubleshooting Compatibility Issues with USB Devices
Important Notes: The USB debugging guidance which follows is meant to be used with the Digi AnywhereUSB Plus (2, 8, 24) line of products only.This guidance requires DAL OS/firmware version 20...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Debug-Logging
Oct 22, 2020
Mandatory Telit LM940 Update for Digi WR54/WR64 and TX54/TX64
Overview The Telit LM940 has been observed to go into a rare, inoperable state during up and down power sequencing.  This issue has been corrected in Telit firmware xx4 or later.&nb...
https://www.digi.com/Support/knowledge-base/Mandatory-Telit-LM940-Update-for-Digi-WR54-64-and
Oct 05, 2020
XBee over-the-air (OTA) firmware update using the XCTU
Updating firmware over the air (OTA) via X-CTU: 1. Add a network radio to XCTU. Put this radio into API mode 1 (AP=1) and BAUD rate of 115200 (BD=7) to speed up further steps.    &n...
https://www.digi.com/Support/knowledge-base/XBee-over-the-air-(OTA)-firmware-update-using-the
Oct 01, 2020
Configuring port A as Input and Output on RCM6710
According to document "Rabbit® 6000 Microprocessor. User’s Manual 90001108_", PortA can be all output or Input but not mixed. Parallel Port A uses pins PA0 through PA7. Th...
https://www.digi.com/Support/knowledge-base/Configuring-port-A-as-Input-and-Output-on-RCM6710
Sep 30, 2020
PCN#191204-01 migrating from DC-ME-Y402-S to DC-ME-Y402-S-UPW Digi Connect ME 9210 unique password
To comply with new security laws that came with SB-327, Digi has implemented better security on Digi Connect ME 9210 modules running plug and play firmware. see: https://www.digi.com/support/knowle...
https://www.digi.com/Support/knowledge-base/PCN-191204-01-migrating-from-DC-ME-Y402-S-to-DC-ME
Sep 30, 2020
NET+OS Digi ESP supported OS
NET+OS 7.5 supports the following Microsoft operating systems: - Microsoft Windows XP (32-bit) - Microsoft Windows Vista (32-bit) - Microsoft Windows 7 (32-bit)Windows 10 is not officially suppo...
https://www.digi.com/Support/knowledge-base/NET-OS-Digi-ESP-supported-OS
Sep 29, 2020
RCM3209 ENET Chip
The RCM3209 uses the ASIX AX88796B controller.  This is a different ethernet controller than the  RCM3200 ASIX AX88796ALF.
https://www.digi.com/Support/knowledge-base/RCM3209-ENET-Chip
Sep 28, 2020
Digi Rabbit product USB OTG
Rabbit products do not support USB (or USB OTG).
https://www.digi.com/Support/knowledge-base/Does-Digi-Rabbit-products-support-USB-OTG
Sep 28, 2020
How to install your own signed SSL certificate on DAL router
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/Support/knowledge-base/How-to-install-your-own-signed-SSL-certificate
Sep 28, 2020
How to add cURL to an embedded ConnectCore SoM
Q: I am looking for information on how to add the command cURL to the SoM.  A: Please build your own Yocto images following the link: https://www.digi.com/resources/documentation/digidocs/em...
https://www.digi.com/Support/knowledge-base/How-to-add-cURL-to-an-embedded-ConnectCore-SoM
Sep 24, 2020
How to disable WiFi and BlueTooth on CC6UL SBC Pro
Q: Is there a hardware mechanism to disable WIFI & Bluetooth on my CC6UL SBC Pro? A: No there is no direct hardware mechanism, but firmware can disable power to the chip: On a Linux shell to ...
https://www.digi.com/Support/knowledge-base/How-to-disable-WiFi-and-BlueTooth-on-CC6UL-SBC-Pro
Sep 24, 2020
DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
https://www.digi.com/Support/knowledge-base/DRM-API-Configurations-and-Health-Excel-table
Sep 08, 2020
Scan and Lock Cellular networks on a SarOS router
This article will describe how to scan for cellular networks via GUI or CLI on a SarOS router (WR11,WR21,WR31,WR44) and lock to a particular cellular network.Please note: While the router will scan...
https://www.digi.com/Support/knowledge-base/Scan-and-Lock-Cellular-networks-on-a-SarOS-router
Sep 07, 2020
Memory Management in MicroPython
The available memory allocated for MicroPython can be found on the product's specification page: https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/2-4-ghz-rf-modules/xbee...
https://www.digi.com/Support/knowledge-base/Memory-usage
Sep 04, 2020
OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
https://www.digi.com/Support/knowledge-base/OpenVPN-Troubleshooting-Tips-on-DAL-Routers
Sep 02, 2020
How to Backup/Restore Configuration to Include Port Isolate/Hub Mode on SarOS Routers
When restoring a backup configuration file on SarOS routers,  the Port Isolate/Hub mode is not included, as it is not a configuration setting, so it is not saved in the backup file. In order ...
https://www.digi.com/Support/knowledge-base/How-to-Backup-Restore-configuration-including-Port
Sep 02, 2020
What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
https://www.digi.com/Support/knowledge-base/What-are-Throttles
Aug 26, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/Support/knowledge-base/How-to-add-push-routes-and-other-extra-parameters
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
https://www.digi.com/Support/knowledge-base/How-to-determine-the-Cellular-Module-of-your-Core
Aug 25, 2020
Wifi connection to DAL router doesn’t work even if the client is connected to the AP
Problem: WiFi Client connects to the WiFi AP configured on a DAL router with a working WAN connection, but Internet is not available for the Client:Status > WiFI > Access Points:Client: Comm...
https://www.digi.com/Support/knowledge-base/Wifi-connection-to-DAL-router-doesn’t-work-even-if
Aug 24, 2020
AnywhereUSB 2 Plus - LEDs Stuck on Red or Blue
The LEDs on the AnywhereUSB 2 Plus have been observed to go into a red and blue state when using an incorrect power supply unable to provide the required 5 VDC at 6 A. The power supply recome...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-2-Plus-LEDs-stuck-on-red-or-blue
Aug 21, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/Support/knowledge-base/How-to-export-XML-settings-from-a-device-on-DRM3-u
Aug 21, 2020
AnywhereUSB Plus ClientID Shared Between Users on Same Laptop
On the AnywhereUSB® Plus, theClient IDis a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager.  Durin...
https://www.digi.com/Support/knowledge-base/Anywhere-USB-plus-ClientID-shared-between-users-on
Aug 18, 2020
ETH Bonding on AWUSB24 plus after upgrading to DAL
After upgrading to DAL, are ETH Bonding Load Balancing (Round-Robin) and Fault-Tolerance (Active-Backup) options lost for Anywhere USB 24 plus? Starting from the new DAL firmware 19.11.7...
https://www.digi.com/Support/knowledge-base/ETH-Bonding-on-AWUSB24-plus-after-upgrading-to-DAL
Aug 18, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/Support/knowledge-base/Login-issues-on-DAL-devices
Aug 18, 2020
Switching to Digi Remote Manager from aView on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that are...
https://www.digi.com/Support/knowledge-base/Switching-to-Digi-Remote-Manager-from-aView-on-DAL
Aug 07, 2020
Switching to aView from Digi Remote Manager on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that nee...
https://www.digi.com/Support/knowledge-base/How-to-Switch-to-aView-from-Digi-Remote-Manager-on
Aug 05, 2020
Digi International Security Notice - TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787
Digi International Security Notice TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787June 16th, 2020  The following CVE’s have been assigned to these vulnerabilities:CVE...
https://www.digi.com/Support/knowledge-base/Digi-International-Security-Notice-TRECK-TCP-IP-St
Jun 16, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords
Jun 08, 2020
How to get flash patches for NET+OS 7.4
When Digi anounces new flash chips which need an updated NET+OS flash driver, customers with NET+OS 7.5.x need to open the Digi NET+OS ESP and download the patches with the Package Manager. They ha...
https://www.digi.com/Support/knowledge-base/How-to-get-flash-patches-for-NET-OS-7-4
May 29, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-by-default
May 06, 2020
Firmware Update Process for Telit HE910-D
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-Update-Process-for-Telit-HE910-D
Apr 28, 2020
Configure DNS Required Option for Telit Modules on TransPort WR Routers
Starting with firmware version 8.0.0.3, TransPort® WR11, WR21, WR31 & WR44 routers using a Telit module (identified with a part number of WRxx-Mxx), will have a factory default setting turn...
https://www.digi.com/Support/knowledge-base/Configure-DNS-required-option-for-Telit-modules-on
Apr 28, 2020
Firmware Update Process for Telit LE910EU1/NA1
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Telit-LE910EU1-NA1
Apr 16, 2020
What are Digi Remote Manager System Alarms?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alarms are automatically created by Digi Remote Manager and...
https://www.digi.com/Support/knowledge-base/What-are-System-Alarms
Apr 04, 2020
Mandatory Firmware Update Version 20.2.162.90 for AnywhereUSB 8/24 Plus
This article highlights Digi’s mandatory firmware update recommendation; to update the firmware of the AnywhereUSB Plus for SKUs AW08-G300 and AW24-G300 to version 20.2.162.90 firmware availa...
https://www.digi.com/Support/knowledge-base/Mandatory-Firmware-Update-version-20-2-162-90-for
Apr 03, 2020
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/Support/knowledge-base/Usage-of-Network-LAN-in-IPsec-Local-Policy
Apr 03, 2020
Digi IX14 Cellular Module type from PN
Digi® IX14 routers can have different variants of Telit LE910 model inside, depending on the region where they can be used and bands/speed/technology supported. In order to determine which spe...
https://www.digi.com/Support/knowledge-base/IX14-Cellular-Module-type-from-PN
Apr 03, 2020
Diagnosing WR54 / WR64 / LR54 Migration Failures
Digi International Inc. is moving to a new operating system, called Digi Accelerated Linux (DAL), for the WR54, WR64 and LR54 platforms. Please read the Digi WR54 / WR64 / LR54 Migration Release N...
https://www.digi.com/Support/knowledge-base/Diagnosing-WR54-WR64-LR54-Migration-Failures
Apr 01, 2020
XBee 3 Cellular APN values for the Telus and Bell in Canada
Here are some common APN values used by Telus and Bell for Canada that can be used with the Digi XBee 3 Cellular modules:TELUS production SIM MCC/MNC: 302/220APN:APN Requirement APN Profile NameA...
https://www.digi.com/Support/knowledge-base/XBee-3-Cellular-APN-values-for-the-Telus-and-Bell
Mar 30, 2020
Industrial Gateway Data Usage is much higher than expected
Typical data use-cases that involve a sensor with an XBee Industrial Gateway may be about 1-3 MB/month of data. If the actual usage ends up being closer to 10-15 MB a month this can ...
https://www.digi.com/Support/knowledge-base/Industrial-Gateway-Data-Usage-is-much-higher-than
Mar 30, 2020
Firmware update process for Sierra Wireless MC7455
Two methods are available : Over-The-Air (OTA) or Manual. Both mehods will be described in this article. This article only applies to the following cellular module: Sierra Wireless MC7455 To ide...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Sierra-MC7455
Mar 30, 2020
Configure a TransPort Router with an LTE Module to Use PDN 1
Since firmware version 7.x TransPort routers with an LTE cellular module are using PDN 3 to establish an LTE connection.  Certain providers and SIM cards, especially when using a private APN, ...
https://www.digi.com/Support/knowledge-base/Configure-a-TransPort-router-with-an-LTE-module-to
Mar 24, 2020
Can Multiple Host Computers Connect to an AnywhereUSB at the Same Time?
The short answer to this question is, it depends on the model of the AnywhereUSB®, specifically if the model supports the Multi-Host Connections (MHC) feature or not.   The following Any...
https://www.digi.com/Support/knowledge-base/can-multiple-host-computers-connect-to-an-anywhere
Mar 17, 2020
Dual SIM Failover Data Limit
A fairly common practice of mobile service providers is to set a monthly limit on the amount of data transferred over a cellular link, and apply additional charges if the limit&...
https://www.digi.com/Support/knowledge-base/Dual-SIM-failover-Data-Limit
Mar 16, 2020
XBee 3 – Secure Session SRP randomization
Digi International Security NoticeSecure Session SRP ephemeral values are not randomized if BLE is disabled Digi International Security NoticeMarch 2, 2020Overview The purpose of this notice ...
https://www.digi.com/Support/knowledge-base/XBee-3-–-Secure-Session-SRP-randomization
Mar 05, 2020
u-blox Memory Housekeeping Issue on XBee3 Cat M Cellular
Overviewu-blox has informed Digi of an issue for SARA-R410M-02B using previous firmware version L0.0.00.00.05.06 app version A.02.00. A new firmware release is available (L0.0.00.00.05.06 app versi...
https://www.digi.com/Support/knowledge-base/u-blox-memory-housekeeping-issue-on-xb3-cat-m-cell
Feb 23, 2020
Digi XBee Industrial Gateway SSH Error During ESP Build
 Digi ESP for Python - XBee Industrial Gateway * If you are using the XBee Industrial Gateway follow the instructions below. It is mandatory to start Digi ESP for Python as Administ...
https://www.digi.com/Support/knowledge-base/Digi-XBee-Industrial-Gateway-SSH-Error-During-ESP
Feb 23, 2020
Methods of Locating Cellular Radio Type Installed Within a DAL Device
Below is a list of methods to locate the type of cellular radio that is installed within your DAL device:Physical CORE Radio (if applicable) Top line of the device  aView Under Cellular Det...
https://www.digi.com/Support/knowledge-base/Methods-of-locating-the-type-of-cellular-radio-ins
Feb 19, 2020
AnywhereUSB Manager Driver Install Stalls/Hangs Without Completion
Description of Issue:  Installation of the AnywhereUSB® Manager software hangs, stalls, or otherwise fails to complete installation    *** Disclaimer:  The following guida...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Anywhere-USB
Feb 14, 2020
AnywhereUSB Plus Troubleshooting Tip - Explicit USB 2.0 or 3.0 in USB Virtual Controller
Problem: Corruption of data can occur when a mismatch exists between the type of USB Controller an operating system running in a Virtual Machine supports, doesn't match the type of USB support...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Explicit-USB
Feb 12, 2020
ZigBee OTA Firmware Update information
Overview ZigBee for S2C firmware includes support to update module firmware over-the-air. This feature allows a single device to update firmware on all other devices in the network. Over-the-air u...
https://www.digi.com/Support/knowledge-base/ZigBee-OTA-Firmware-Update-information
Feb 03, 2020
Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Within Digi Remote Manager® 3.0, when a device health status is in ERROR or WARNING state, users can check what caused the condition and then decide how to proceed accordingly. 1)  From t...
https://www.digi.com/Support/knowledge-base/What-to-do-when-a-device-is-showing-Error-Warning
Jan 31, 2020
New NET+OS firmware on Digi Connect ME -C, password changed
DC-ME-01T-C Connect ME (ARM7) with 2MByte flash for NET+OS firmware is delivered since years with an old NET+OS 6.x firmware which enables customers to upload their own firmware image.bin via FTP. ...
https://www.digi.com/Support/knowledge-base/new-NET-OS-firmware-on-Digi-Connect-ME-C-password
Jan 29, 2020
"ERROR" Message When Sending Fleet CLI Commands to a Digi TransPort WR44
Certain Digi TransPort WR44® routers come with a Fleet card.  Under certain circumstances during configuration or management,  the router might report "ERROR" to a Fleet CLI...
https://www.digi.com/Support/knowledge-base/ERROR-message-when-sending-fleet-CLI-commands-to-a
Jan 28, 2020
HTTPS No Longer Works After Upgrading a Digi TransPort to 7.1.x.x Firmware or Later
If after upgrading a Digi TransPort® router to release 7.1.x.x or later and it loses connectivity via HTTPS, this is due to new security measures in the newer firmware releases.The old certific...
https://www.digi.com/Support/knowledge-base/After-upgrading-to-7-1-2-1-HTTPS-SSH-IPsec-no-long
Jan 24, 2020
Checklist for Initial Digi One IA/IAP Troubleshooting
The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help ...
https://www.digi.com/Support/knowledge-base/Checklist-for-Initial-IA-IAP-Troubleshooting
Jan 17, 2020
Digi Connect IT 4/Mini & Digi Connect IT 16/48 - RJ45 RS232 Serial Pinout Differences
NOTE:  Digi Connect® IT serial ports and serial cable length of run: The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meter...
https://www.digi.com/Support/knowledge-base/Digi-Connect-IT-4-Mini-and-Digi-Connect-IT-16-48-R
Jan 15, 2020
Firmware Update Process for Telit LE910-EU/NA V2
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Telit-LE910-EU-NA-V2
Jan 14, 2020
Disable CBC Ciphers for SSH on Digi CM
It is possible to disable certain ciphers used for SSH connection, for example CBC ciphers and have this changes saved upon a device reboot. This is achieved by editing a filed called "rc.use...
https://www.digi.com/Support/knowledge-base/Disable-CBC-ciphers-for-SSH-connections-on-the-Dig
Jan 10, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
https://www.digi.com/Support/knowledge-base/Health-Metric-Status-Reset
Jan 10, 2020
Enabling Bluetooth Functionality on a Remote Network
To enable the Bluetooth communication on your wider Digi XBee network you would need to send remote AT command frames to set the BT (Bluetooth Enable) parameter. You can then send the Salt and Ver...
https://www.digi.com/Support/knowledge-base/Enabling-Bluetooth-Functionality-on-a-Remote-Netwo
Jan 08, 2020
Remote Access Requirements (SarOS)
In order to access a Digi TransPort® cellular router (or a device connected to it) remotely using the router's mobile interface IP address, it is necessary that the IP the mobile ...
https://www.digi.com/Support/knowledge-base/Remote-Access-Requirements-(SarOS)
Jan 02, 2020
Port Forwarding Troubleshooting for Digi TransPort
This document describes how to troubleshoot IP Port Forwarding (AKA Port Redirection) set up on a Digi TransPort® (SarOS) device which forward specific incoming ports from the cellular interfac...
https://www.digi.com/Support/knowledge-base/Port-Forwarding-Troubleshooting-TransPort
Dec 27, 2019
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
https://www.digi.com/Support/knowledge-base/Ways-to-Configure-DAL-Devices
Dec 04, 2019
Required Shutdown Procedures for XBee Cellular Radios
WARNING! Improper shutdown of the modem may result in the underlying cellular module becoming irrecoverably unresponsive.    It is not recommended to remove power from the XBee Cellular...
https://www.digi.com/Support/knowledge-base/Required-Shutdown-Procedures-for-XBee-Cellular-Rad
Nov 26, 2019
XBee Zigbee Notice - Keys can be sent in the clear
Digi International Security NoticeTransport Key sent “In the Clear”October 9, 2019 OverviewThe purpose of this notice is to inform our customers of a security vulnerability regardi...
https://www.digi.com/Support/knowledge-base/XBee-Zigbee-Keys-can-be-sent-in-the-clear
Nov 25, 2019
XBee interface board pull-up resistors
The XBIB and Grove XBee Interface boards have pull-up resistors that can override the internal pull-up resistor IO pin settings of the XBee module. This is most commonly seen on pins 5, 6, 7, 8, an...
https://www.digi.com/Support/knowledge-base/XBee-interface-board-pull-up-resistors
Nov 22, 2019
Migrating from Digi AnywhereUSB to Digi AnywhereUSB Plus
The Digi AnywhereUSB® products have been manufactured for over 15 years and have reached their end of life.  The AnywhereUSB Plus® family of USB over IP Remote Hubs are newer products ...
https://www.digi.com/Support/knowledge-base/Migrating-from-Digi-AnywhereUSB-to-Digi-AnywhereUS
Nov 22, 2019
Grove XBee interface board battery connector
The external battery connector on the Grove XBee Interface board is not fully functional. The FTDI chip is not powered via the external battery connector, and thus acts as a ground, so any XBee pin...
https://www.digi.com/Support/knowledge-base/Grove-XBee-interface-board-battery-connector
Nov 22, 2019
Cellular Connection Issues with xOS Devices
A few questions to help work through the cellular connection issues you are experiencing with Digi® xOS based-devices: Who is your provider?What is the APN for your SIM?  If you do not kn...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-XOS-devices
Nov 13, 2019
Cellular Connection Issues on DAL Devices
A few questions to help work through the cellular connection issues you are experiencing: Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provid...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-DAL-devices
Nov 13, 2019
Cellular Connection Issues on TransPorts
A few questions to help work through the cellular connection issues you are experiencing on your Digi TransPort®: Who is your provider?What is the APN for your SIM?  If you do not know it...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-TransPorts
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/Support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Creating an Earth Ground for the Digi WR44 RR
The Digi WR44 RR model does not have an Earth Ground connection on the device.  To create an Earth Ground for a WR44 RR, unscrew one of the cover cap screws located on the top device, attach a...
https://www.digi.com/Support/knowledge-base/Creating-an-Earth-Ground-for-the-WR44RR
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/Support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
SACK vulnerability patches for Digi Embedded platforms
The following patches have been released to address the SACK vulnerability as it relates to the Digi Embedded Android (DEA), Digi Embedded Linux (DEL) and Digi Embedded Yocto (DEY) platforms.Digi E...
https://www.digi.com/Support/knowledge-base/SACK-vulnerability-patches-for-Digi-Embedded-platf
Oct 08, 2019
Why am I getting “Writing chunk...[Error]:” when I try to update Yocto rootfs image on to CC6 SBC
The problem is that CC6 SBC partition size is smaller than the rootfs image you are trying to fit in to it.Please resize partition from u-boot and then try again.For more details look here:https://...
https://www.digi.com/Support/knowledge-base/Why-am-I-getting-Writing-chunk-Error-”-when-I
Sep 06, 2019
How to modify pin assignments and generate device tree files based on CC6UL or CC8X
Please use smart IOmux tool to configure and generate the device tree files. Download IOmux  tool from the below link.https://ftp1.digi.com/support/smartiomux/index.html   IOmux  ...
https://www.digi.com/Support/knowledge-base/How-to-modify-pin-assignments-and-generate-device
Sep 05, 2019
How to get the Android source code for ConnectCore 6
Customers can get the android sources by filling the form at the below link, once submit the form, A Digi representative will contact you to provide instructions on downloading the Digi Embedded fo...
https://www.digi.com/Support/knowledge-base/How-to-get-the-Android-source-code-for-Connect-(1)
Sep 05, 2019
CC9p9215 and CME9210 1280K image limit
The Connectcore9P9215 and ConnectME9210 were recently shipped with revised firmware.  This new firmware had an issue that limited the upload image (image.bin) size to 1280KB.  On most ap...
https://www.digi.com/Support/knowledge-base/Fix-for-1280K-image-bin-size-limitation-for-CC9p92
Sep 03, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/Support/knowledge-base/LAN-port-with-IP-passthrough
Aug 14, 2019
Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
https://www.digi.com/Support/knowledge-base/Remotely-Download-DAL-Device-Support-Report-throug
Aug 13, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/Support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
Memory leak in AnywhereUSB encryption service
This issue was fixed in the AnywhereUSB driver package v3.91.231.If you are not using the "Encrypted AnywhereUSB" feature, this issue can be worked around by configuring Windows to not automaticall...
https://www.digi.com/Support/knowledge-base/memory-leak-in-anywhereusb-encryption-service
Mar 01, 2018
XBee Cellular with Digi Remote Manager firmware upgrades
How do you perform a firmware upgrade via an RCI request on an XBee Cellular module?First, it should be noted that not all firmware updates will be possible or recommended via the Digi Remote Manag...
https://www.digi.com/Support/knowledge-base/remote-manager-xbee-cell-firwmare-upgrade-api
Jan 24, 2018
AnywhereUSB USB Device Viewer crashes
Attempting to launch the AnywhereUSB Device Viewer (AKA "Remote USB Hub Viewer") software results in an "hourglass", followed by the software not launching.Digi has observed that, if the Netgear "U...
https://www.digi.com/Support/knowledge-base/anywhereusb-usb-device-viewer-crashes
Jan 18, 2018
Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
https://www.digi.com/Support/knowledge-base/possible-solution-to-connect-a-parallel-printer-to
Jan 05, 2018
Adding RSS Feeds into Microsoft Outlook
Log onto https://www.digi.com/support, and browse to the appropriate product page.Once on the product support page, scroll down the page until Product support RSS feed is found:Right-click this lin...
https://www.digi.com/Support/knowledge-base/adding-rss-feeds-into-microsoft-outlook
Dec 21, 2017
Submitting an AnywhereUSB issue to Digi technical support
General questions:- What is the serial number and 50xxxxxx part number (and any letters and/or numbers that follow) of the AnywhereUSB?  TIP - take a photo of the label on the bottom of the de...
https://www.digi.com/Support/knowledge-base/submitting-an-anywhereusb-issue-to-digi-technical
Dec 15, 2017
Discovered security vulnerabilities within the Digi TransPort WR Series of cellular routers. (Curren
Digi recommends that all customers update their firmware to version 5.2.19.11 or higher to protect against the 3 following high severity vulnerabilities. Vulnerabilities exist within the FTP server...
https://www.digi.com/Support/knowledge-base/discovered-security-vulnerabilities-within-the-dig
Oct 13, 2017
XBee Cellular Antennas
For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching. For parallel placement, Digi recommends to have the antennas ...
https://www.digi.com/Support/knowledge-base/xbee-cellular-antennas
Oct 10, 2017
How to use UART in RS-485 mode
Digi Embedded Yocto 2.2-r2 for ConnectCore 6 and ConnectCore 6UL includes the NXP drivers for RS-485. They have not been tested by Digi on CC6UL.You can try them on CC6UL following the CC6 instruct...
https://www.digi.com/Support/knowledge-base/how-to-use-uart-in-rs-485-mode
Oct 09, 2017
removing busybox-httpd to install other web server
When installing another web server you might run into problems, because by default the busybox-httpd is already started and port 80 is in use.You might try to patch busybox to disable the httpd app...
https://www.digi.com/Support/knowledge-base/removing-busybox-httpd
Oct 06, 2017
How to use GPIOs on CC6UL and CC6
GPIOs can be accessed from Linux user space through the sysfs interface, example:echo 4 >/sys/class/gpio/export echo out >/sys/class/gpio/gpio4/direction ech...
https://www.digi.com/Support/knowledge-base/how-to-use-gpios-on-cc6ul-and-cc6
Oct 04, 2017
How to Enter the Python Engine with the XBee Cellular module
The XBee Cellular module supports Python directly within its firmware. To enable this function, set the AT AP command to a value of 4 <carriage return>. Then enter ATCN to exit command mode. ...
https://www.digi.com/Support/knowledge-base/xbee-cell-and-python
Sep 28, 2017
Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the proprietary Digi Mesh protocol. For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module usi...
https://www.digi.com/Support/knowledge-base/digi-mesh-synchronous-sleeping-network
Sep 28, 2017
Serial to Ethernet or WiFi bridge with Linux socat
Socat allows to read/write data from a serial port and forward it through TCP/IP. With this feature you can implement serial to Ethernet or WiFi bridge on a Linux enabled embedded device.Example fo...
https://www.digi.com/Support/knowledge-base/serial-to-ethernet-or-wifi-bridge-with-linux-socat
Sep 22, 2017
Zigbee 3.0 Security
Skip to end of metadatao start of metadataZigbee 3.0 SecurityZigbee security protects network traffic using 128-bit AES cryptography techniques. A standard security model is defined for supporting ...
https://www.digi.com/Support/knowledge-base/zigbee-3-0-security
Sep 20, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules?No. The 3rd party boards are not designed to provide the nearly 1A of c...
https://www.digi.com/Support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
Sep 15, 2017
Firmware Support for XBee-PRO XSC Hardware
Firmware support for XBee-PRO XSC modules can vary according to the hardware revision letter shown on each module.XBee modules with revision G and earlier only support "XBee-PRO XSC (S3B)" firmware...
https://www.digi.com/Support/knowledge-base/firmware-support-for-xbee-pro-xsc-hardware
Sep 11, 2017
Compatibility between XBee S1 and XBee S2C modules
Yes, the S1 and the S2C are compatible when running the 802.15.4 protocol.  The legacy modules S2 and S2B are not compatible with the S1 but are still Zigbee compatible with the S2C. The ...
https://www.digi.com/Support/knowledge-base/compatibility-between-xbee-s1-and-xbee-s2c-modules
Aug 30, 2017
New Product Introduction 170628

https://www.digi.com/Support/knowledge-base/No-Title
Jul 17, 2017
Using Digi Remote Manager to send data to Remote XBee modules
Using the API explorer and the Post function, the following example SCI request allows you to send multiple messages using different network topologies.  The first line shows how to send data ...
https://www.digi.com/Support/knowledge-base/using-digi-remote-manager-to-send-data-to-remote-x
Jul 17, 2017
Digi One IA / IAP 2-wire RS-485 pinout
For a 2-wire RS-485 configuration, use one of the positive screw terminals (pin 6 or 3) and one of the negative screw terminals (pin 7 or 4).  The choice is yours, for example, pins 6&7, 6...
https://www.digi.com/Support/knowledge-base/digi-one-ia-iap-2-wire-rs-485-pinout
Jul 17, 2017
Are the Digi Connect modules 5V tolerant?
No, the Connect modules are not 5V tolerant. The acceptable input voltage range is 3.14-3.45, with 3.3 being typical. Operating the module at a voltage above 3.45 holds the potential f...
https://www.digi.com/Support/knowledge-base/are-the-digi-connect-modules-5v-tolerant
Jul 06, 2017
Seeing build errors when rebuilding the Java examples provided with the Digi Connect Integration kit
I have installed both the Java 2 SDK and Apache Ant and am attempting to build the configApp and common archives. When I attempt to build the common archive I get the following error:  BUIL...
https://www.digi.com/Support/knowledge-base/seeing-build-errors-when-rebuilding-the-java-examp
Jul 06, 2017
If one does not plan to implement Power over Ethernet (PoE) is there any need to terminate VETH+ and
No, nothing need be done with VETH- or VETH+. There should be no problem with simply letting them float.
https://www.digi.com/Support/knowledge-base/if-one-does-not-plan-to-implement-power-over-ether
Jul 06, 2017
What is the part number and manufacturer name of the 20-pin Connect ME socket header on the programm
The manufacturer is Samtec. The part number is not a straight forward issue. The Samtec concept is that you build your part number based on your needs. Follow the follow steps...
https://www.digi.com/Support/knowledge-base/what-is-the-part-number-and-manufacturer-name-of-t
Jul 06, 2017
What is ADDP? What is link-local? Are these available for Rabbit boards?
Both ADDP and link-local are available starting with Dynamic C 10.60. See samples\tcpip\addp.c for an example using both. ADDP: Windows computers use an ADDP (Advanced Device Discovery Protocol, a ...
https://www.digi.com/Support/knowledge-base/what-is-addp-what-is-link-local-are-these-availabl
Jul 06, 2017
Target communication errors using Dynamic C with Windows 7
While having an issue with really slow performance on some test fixture’s FTDI USB-to-serial COM ports, we discovered that in the USB COM port’s “Advanced Settings” dialog box there is a “Latency T...
https://www.digi.com/Support/knowledge-base/target-communication-errors-using-dynamic-c-with-w
Jul 06, 2017
Suggested BOM list for populating the RS-485 area on the MiniCore serial communication accessory boa
The below are the BOM list for populating the RS-485 and/or suggested resistor relative to fitting the spots on the MiniCore serial communication accessory board (package size/dimensions). Here...
https://www.digi.com/Support/knowledge-base/suggested-bom-list-for-populating-the-rs-485-area
Jul 06, 2017
Setting up digital IO in Dynamic C for Rabbit 4000 boards and newer?
Note: This information is general to the Rabbit 4000 and certain pins may not be available on your product.The first thing I want to do is to point you to our Rabbit 4000 Processor Easy Reference P...
https://www.digi.com/Support/knowledge-base/setting-up-digital-io-in-dynamic-c-for-rabbit-4000
Jul 06, 2017
OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4
The OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4  is available in the github repositories. The instructions to fetch the Digi Embedded Yocto 1.4.1 update are as follows -For customers...
https://www.digi.com/Support/knowledge-base/openssl-heartbleed-fix-for-digi-embedded-yocto-1-4
Jul 06, 2017
What are Dynamic C shadow registers and why do I need to use them?
Shadow registers exist for many of the I/O registers.They are character variables defined in the BIOS. The naming convention for shadow registers is to append the word Shadow to the name of the ...
https://www.digi.com/Support/knowledge-base/what-are-dynamic-c-shadow-registers-and-why-do-i-n
Jul 06, 2017
Error is Seen When loading the Linux dgdm driver Module in Linux: dgdm_tty_open() - invalid major -7
  The error is due to a mismatch between the kernel compiler and the system gcc compiler. This can be verified with the following commands from the Linux root prompt:# cat /proc/version ...
https://www.digi.com/Support/knowledge-base/error-is-seen-when-loading-the-linux-dgdm-driver-m
Jul 06, 2017
HOW TO: Configure and Use a Basic Menu With Digi One/PortServer Products
By adding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbou...
https://www.digi.com/Support/knowledge-base/how-to-configure-and-use-a-basic-menu-with-digi-on
Jul 06, 2017
Random Characters or Garbage is Seen Within Our Application Screen With SCO OpenServer 5
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s):# ditty printer -fastcook /dev/ttyx##Then see if this resol...
https://www.digi.com/Support/knowledge-base/random-characters-or-garbage-is-seen-on-the-applic
Jul 06, 2017
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file fro
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i...
https://www.digi.com/Support/knowledge-base/an-error-is-seen-when-installing-the-digi-driver-i
Jul 06, 2017
HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
By default, you can have up to 4 simultaneous sessions. This is defined in the "sess" field under the port settings. The session feature allows for multiple telnet sessions from an attached t...
https://www.digi.com/Support/knowledge-base/how-to-confiigure-digi-one-portserver-units-for-mu
Jul 06, 2017
HOW TO: Perform Automated Tasks on Digi Device and Terminal Server Products Automatically Without Us
 Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download...
https://www.digi.com/Support/knowledge-base/how-to-perform-automated-tasks-on-digi-device-and
Jul 06, 2017
HOW TO: Configure Ports on Digi One/PortServer Products for Binary Data
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> ...
https://www.digi.com/Support/knowledge-base/how-to-configure-ports-on-digi-one-portserver-prod
Jul 06, 2017
Digi One/PortServer Units Log Off Users Randomly or Present a Login Prompt for the Digi Unit Instead
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in...
https://www.digi.com/Support/knowledge-base/digi-one-portserver-units-log-off-users-randomly-o
Jul 06, 2017
HOW TO: Send Break to a SUN SPARC System Using Connect or a Menu With Digi One and PortServer Units
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Teln...
https://www.digi.com/Support/knowledge-base/how-to-send-break-to-a-sun-sparc-system-using-conn
Jul 06, 2017
Valid options for use with the ADDP command line utility that is installed with DPA Remote in Linux
Here is a list of valid options for discovering Digi Ethernet devices: -a IP address -s Subnet mask -g Gateway -d DHCP -Q Query all devices -q query a specific MAC Address (requires -...
https://www.digi.com/Support/knowledge-base/valid-options-for-use-with-the-addp-command-line-u
Jul 06, 2017
Installing the SCO OpenServer 5.x Driver Using the VOL Image
Copy the .bin file from the CD or the Digi ftp site onto your UNIX server, copy it to a volume name that SCO's custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.0...
https://www.digi.com/Support/knowledge-base/installing-the-sco-openserver-5-x-driver-using-the
Jul 06, 2017
HOW TO: Configure CUPS Printers for Hardware Flow Control Instead of the Default Software Flow Contr
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttya01?baud=9600+size=8+parity=none+flow=hard ...
https://www.digi.com/Support/knowledge-base/how-to-configure-cups-printers-for-hardware-flow-c
Jul 06, 2017
Will the Edgeport/1i work in a two-wire (Half Duplex) application?
Yes. In the Edgeport Industrial Installation Guide, follow the cabling diagram in the Edgeport/2i section titled "Cable Connections (DB9 Female) for Half Duplex". Also, as stated in th...
https://www.digi.com/Support/knowledge-base/will-the-edgeport-1i-work-in-a-two-wire-half-duple
Jul 06, 2017
Modem Configuration in Linux
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/Support/knowledge-base/modem-configuration-in-linux
Jul 06, 2017
Linux /etc/inittab Samples for Getty
Linux Getty Examples Different distributions have a variety of names for getty. It may be necessary to experiment or consult the system documentation to determine which getty is most appropriate f...
https://www.digi.com/Support/knowledge-base/linux-etc-inittab-samples-for-getty
Jul 06, 2017
Sample PERL scripts for managing PortServer TS units without user interaction.
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on vario...
https://www.digi.com/Support/knowledge-base/sample-perl-scripts-for-managing-portserver-ts-uni
Jul 06, 2017
How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host wh
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be ab...
https://www.digi.com/Support/knowledge-base/how-do-i-configure-the-portserver-ii-ts-and-digi-o
Jul 06, 2017
In Linux the end of my print jobs are being cut-off and never print the end of the document.
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints:# cat < /...
https://www.digi.com/Support/knowledge-base/in-linux-the-end-of-my-print-jobs-are-being-cut-of
Jul 06, 2017
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands a...
https://www.digi.com/Support/knowledge-base/how-do-i-configure-my-ditty-rp-port-settings-to-st
Jul 06, 2017
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE
Before SUSE kernel sources are usable, you must issue the following commands:   cd /usr/src/linux-(version)  make cloneconfig && make modules_prepareOtherwise kernel sources ar...
https://www.digi.com/Support/knowledge-base/modpost-and-module-errors-are-seen-when-compiling
Jul 06, 2017
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel system
 The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc2. gcc-64bit3. gcc-c++4. gcc-g77-64bit5. gcc-info6. gcc-locale7. gcc-objc8. gc...
https://www.digi.com/Support/knowledge-base/what-are-the-package-requirements-for-installing-t
Jul 06, 2017
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is...
https://www.digi.com/Support/knowledge-base/transparent-printing-in-sco-openserver-hangs-and-d
Jul 06, 2017
Printers stop functioning after updating Windows NT to Service Pack5, 6, or 6a.
Between Service Pack 4 and SP5, Microsoft changed the default Time Out value of serial ports such as those created by Digi drivers. For your printers to function properly, you will need to issue...
https://www.digi.com/Support/knowledge-base/printers-stop-functioning-after-updating-windows-n
Jul 06, 2017
Resetting a PortServer (II) Configuration to Factory Defaults
  Use this procedure to reset the PortServer or PortServer II configuration to factory defaults.Important: You will lose all PortServer configuration settings when you reset your P...
https://www.digi.com/Support/knowledge-base/resetting-a-portserver-ii-configuration-to-factory
Jul 06, 2017
Installing Digi NEO and Classicboard PCI Adapters in Debian Linux (dgnc Source RPM)
Solution: Installing the dgnc driver in Debian Linux version 3 (Source RPM): First verify you have the matching kernel-source installed on your system: # ls -l /usr/src A directory ca...
https://www.digi.com/Support/knowledge-base/installing-digi-neo-and-classicboard-pci-adapters
Jul 06, 2017
What must one do to properly support the new 4MB flash version of the Digi Connect ME?
As of the NET+OS 6.3 release there is no specific platform this version of the Connect ME. There a couple of approaches, however, one can take to supporting this platform. When working with N...
https://www.digi.com/Support/knowledge-base/what-must-one-do-to-properly-support-the-new-4mb-f
Jul 06, 2017
What is the manufacturer name and part number for the 12-pin header on the EM and Wi-EM development
The manufacturer of these parts is Samtec. The part number is SSM-106-L-DV. Additional options for this part number can also be specified (refer to the Samtec web site for detai...
https://www.digi.com/Support/knowledge-base/what-is-the-manufacturer-name-and-part-number-for
Jul 06, 2017
TransPort router DHCP client CLI commands
To view the status of Ethernet 0 interface:eth 0 statusTo view the status of Ethernet 1 interface:eth 1 statusFor example:eth 0 statusActivation Status:      ActiveConnecti...
https://www.digi.com/Support/knowledge-base/transport-router-dhcp-client-cli-commands
Jul 06, 2017
Common ISDN and OLA error messages seen on TransPort routers
The following info will be useful when using TransPort routers for On Line Authorisation tasks such as card payment processing.These are the most common error messages along with information of wha...
https://www.digi.com/Support/knowledge-base/common-isdn-and-ola-error-messages-seen-on-transpo
Jul 06, 2017
Using TransPort router GPS location in Google maps
TransPort routers output the GPS location in a format that needs to be modified before entering it into Google maps.To obtain the GPS location:Look in the router GUI at Management > PositionOrUs...
https://www.digi.com/Support/knowledge-base/using-transport-router-gps-location-in-google-maps
Jul 06, 2017
TCP & UDP ports blocked by Sprint
Here is a list of ports that Sprint block for inbound traffic.TransPort routers use port 80 for web GUI managementTransPort routers use port 4000 for serial port access over TCP •  &...
https://www.digi.com/Support/knowledge-base/tcp-udp-ports-blocked-by-sprint
Jul 06, 2017
Digi TransPort and Sarian Systems routers bash & shellshock
The Digi TransPort and Sarian Systems routers do not run Linux, so they are not affected by the bash vulnerability shellshock.BG 2/10/14
https://www.digi.com/Support/knowledge-base/digi-transport-and-sarian-systems-routers-bash-she
Jul 06, 2017
What VPN types are supported on Digi TransPort routers
Digi TransPort routers with Enterprise firmware support:IPsec in tunnel mode with Pre Shared Key and X.509 digital certificate authentication methods (client and server)IPsec in transport mode with...
https://www.digi.com/Support/knowledge-base/what-vpn-types-are-supported-on-digi-transport-rou
Jul 06, 2017
Are TransPort routers FIPS 140-2 certified?
The TransPort LR54 is FIPS 140-2 certified.Other TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.The only other product that we offer that is FIPS 140-2 cer...
https://www.digi.com/Support/knowledge-base/are-transport-routers-fips-140-2-certified
Jul 06, 2017
FTP port forwarding on TransPort routers
When connecting to an FTP server on a LAN behind a TransPort router, you will need to set up port forwarding so you can access the server from the internet.Consider this:The PC needs to access the ...
https://www.digi.com/Support/knowledge-base/ftp-port-forwarding-on-transport-routers
Jul 06, 2017
Digi TransPort BGP configuration file syntax
Description:BGP on TransPort routers implements the Border Gateway Protocol version 4 asdescribed in RFC 4271. The following text is from the OpenBSD man page forbgpd.conf.  The SarOS operatin...
https://www.digi.com/Support/knowledge-base/digi-transport-bgp-configuration-file-syntax
Jul 06, 2017
Digi TransPort OSPF configuration file syntax
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following te...
https://www.digi.com/Support/knowledge-base/digi-transport-ospf-configuration-file-syntax
Jul 06, 2017
Why don't some TransPort router PPP interface settings take effect immediately?
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the paramete...
https://www.digi.com/Support/knowledge-base/why-don-t-some-transport-router-ppp-interface-sett
Jul 06, 2017
Accessing TransPort routers securely via L2TP/IPsec VPN from iOS and Android mobile platforms.
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices su...
https://www.digi.com/Support/knowledge-base/accessing-transport-routers-securely-via-l2tp-ipse
Jul 06, 2017
How to access TransPort router SNMP stats without SNMP software
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH):at\mibsthis will output a very long list. If the buffer i...
https://www.digi.com/Support/knowledge-base/how-to-access-transport-router-snmp-stats-without
Jul 06, 2017
Running the realport dump (rpdump) program on Aix
Steps on setup:Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x).Stop all port processes and the RealPort daemon. Example: # pdisable tty1 # rmdev -l sa4 ...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-aix
Jul 06, 2017
Which serial ports on the Edgeport/2+2i are RS-232 versus RS-422?
On the Edgeport/2+2i model, serial ports 1 and 2 are RS-422, and serial ports 3 and 4 are RS-232.
https://www.digi.com/Support/knowledge-base/which-serial-ports-on-the-edgeport-2-2i-are-rs-232
Jul 06, 2017
The ''Check for Digi Connect Updates'' utility is unable to connect to the Digi update server
There have recently been changes made to the Digi Connect Update server. In order to correct this it will be necessary to modify an entry in the Windows Registry (regedit.exe). Follow these in...
https://www.digi.com/Support/knowledge-base/the-check-for-digi-connect-updates-utility-is-unab
Jul 06, 2017
Can the the HTML pages on the Digi Connect devices be customized?
Yes the HTML pages can be customized, as of the release of the "F" firmware for the Connect platform. Customization can be performed as follows: Connect to the device's web interface and lo...
https://www.digi.com/Support/knowledge-base/can-the-the-html-pages-on-the-digi-connect-devices
Jul 06, 2017
HOW TO: Configure Device Permission and Ownership in Linux with ClassicBoard and Digi Neo adapters
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the Digi driver no longer controls these settings on ne...
https://www.digi.com/Support/knowledge-base/how-to-configure-device-permission-and-ownership-i
Jul 06, 2017
Error Seen When Building the RealPort Driver in SuSE Linux: /bin/sh: scripts/mod/modpost: No such f
With newer versions of SuSE Linux, the kernel sources need to prepared and symbolic links are needed for the ncurses library:1. ln -s ncurses/panel.h panel.h in /usr/include2. make oldconfig in ...
https://www.digi.com/Support/knowledge-base/error-seen-when-building-the-realport-driver-in-su
Jul 06, 2017
HOW TO: Obtain Logs and Setting Information From the Command Line Interface of a Digi ERT Ethernet
First, you will need the telnet application installed on your host.  To issue telnet, get to a command line prompt on your PC.  From Windows, this is either Start - Run or Start - Accesso...
https://www.digi.com/Support/knowledge-base/how-to-obtain-logs-and-setting-information-from-th
Jul 06, 2017
HOW TO: Restore Digi ConnectPort LTS to Factory Default Settings
To restore the Digi ConnectPort LTS unit to the factory default configuration settings, use a TFTP or BOOTP server. To use the Bios menuto flash new firmware, do the following: Connect...
https://www.digi.com/Support/knowledge-base/how-to-restore-digi-connectport-lts-to-factory-def
Jul 06, 2017
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware.  This can be done from the Device Clou...
https://www.digi.com/Support/knowledge-base/error-seen-when-updating-firmware-on-connectport-x
Jul 06, 2017
Recovery Procedure for Digi Connect (Wi) SP
Digi Connect (Wi)SP Recovery Procedure:Tools needed Digi Connect device PC or laptop Serial Cable (crossover, DB-9 to DB-9) Tool to hold in reset button Firmware Image to be uploaded TFTP ser...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-digi-connect-wi-sp
Jul 06, 2017
Maximum Number of RealPort Connections That Can Connect to a Single PortServer TS or EtherLite Unit
A maximum of 20 RealPort host connections may be established with a single PortServer TS unit concurrently.The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a max...
https://www.digi.com/Support/knowledge-base/maximum-number-of-realport-connections-that-can-co
Jul 06, 2017
HOW TO: Printer configuration with AIX RealPort
The AIX server:# smit printer Select the following menu items:Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa device Fill in the options t...
https://www.digi.com/Support/knowledge-base/how-to-printer-configuration-with-aix-realport
Jul 06, 2017
Which ERT Meters are compatible with my Digi ERT/Ethernet Gateway or ERT/Smart Energy Bridge produc
If attempting to communicate with a water, gas or electric meter, confirm that you have a supported ERT module configured for bubble-up mode on your meter: If you are not certain whether you hav...
https://www.digi.com/Support/knowledge-base/which-ert-meters-are-compatible-with-my-digi-ert-e
Jul 06, 2017
Migration from OP7100 to newer Rabbit solution
Option 1: Less hardware development BL4S200 (or BL4S210 depending on the type of Ethernet and memory they require)20-101-1220 BL4S200101-1270 BL4S200 tool kithttp://www.digi.com/products/w...
https://www.digi.com/Support/knowledge-base/migration-from-op7100-to-newer-rabbit-solution
Jul 06, 2017
Quick reference to the RPM command line.
The RPM console port has the same pinout as a Sun Netra or Cisco. The cascade port is the reverse (same as a Digi CM) so a straight through cable will connect two RPMs together from the Cascade por...
https://www.digi.com/Support/knowledge-base/quick-reference-to-the-rpm-command-line
Jul 06, 2017
Dynamic C Version for Product Release
Rabbit ProductDynamic C versionRFU BL1800 6.04b NA   6.53-6.57 1.0 RCM2100 7.04P 2.0 RCM2200 7.04T2 2.0 BL2000 7.04P3 ...
https://www.digi.com/Support/knowledge-base/dynamic-c-version-for-product-release
Jul 06, 2017
What if my Rabbit Field Utility is missing the Start Button ?
   To resolve this issue, right click on your Desktop and select personalize and then selected display. Change your display to medium. Once you set it back to the defa...
https://www.digi.com/Support/knowledge-base/what-if-my-rabbit-field-utility-is-missing-the-sta
Jul 06, 2017
Adding an SD card to the RCM6700
You could use:microSD | RCM6700PB0 ---------- SCKDI ----------- PC4DO ---------- PC5CS ---------- PE6We recommend that our customers should use RCM_43XX_BIOS.LIB's SPI and SD-related definitions an...
https://www.digi.com/Support/knowledge-base/adding-an-sd-card-to-the-rcm6700
Jul 06, 2017
HOW TO: Configure Digi NEO Port Settings to Stay After Reboots or Port Closure in Linux
The stty or ditty.dgnc settings do not stay configured on the ports and revert to 9600/8/1/None whenever the ports are opened/closed or after the system is rebooted. It is typical behavior i...
https://www.digi.com/Support/knowledge-base/how-to-configure-digi-neo-port-settings-to-stay-af
Jul 06, 2017
Target Communications issues when using a USB programming cable with a Rabbit product and Windows 7
If you are using the USB cable, there may be an issue with the latency timer on your pc port.You might want to adjust the latency timer on the port you are using:If you are having communication...
https://www.digi.com/Support/knowledge-base/target-communications-issues-when-using-a-usb-prog
Jul 06, 2017
HOW TO: Change the Port HTTP is received on with the Digi One SP Product
Yes, this can be set from the command line interface only. From the root prompt of the Digi One SP:#> set netport http=(port_number)
https://www.digi.com/Support/knowledge-base/how-to-change-the-port-http-is-received-on-with-th
Jul 06, 2017
HOW TO: Configure LPD Printing with Digi Connect/ConnectPort Products and Unix/Linux
The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings). Here is the inf...
https://www.digi.com/Support/knowledge-base/how-to-configure-lpd-printing-with-digi-connect-co
Jul 06, 2017
Getty respawning errors are seen when rebooting the Linux server
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ...
https://www.digi.com/Support/knowledge-base/getty-respawning-errors-are-seen-when-rebooting-th
Jul 06, 2017
HOW TO: Enable the RTS Toggle Feature in Linux RealPort
Issue the following command from the root prompt:  # ditty-rp rtstoggle ttyx## Where ttyx## represents that actual tty ID.
https://www.digi.com/Support/knowledge-base/how-to-enable-the-rts-toggle-feature-in-linux-real
Jul 06, 2017
The PCI-X adapter is not recognized in an HP DL145 server running Linux
The PCI-X adapter is not recognized in an HP DL145 server running Linux The system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ''Advanced''...
https://www.digi.com/Support/knowledge-base/the-pci-x-adapter-is-not-recognized-in-an-hp-dl145
Jul 06, 2017
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dg...
https://www.digi.com/Support/knowledge-base/a-dgrp-net-ops-o-error-is-seen-when-compiling-the
Jul 06, 2017
Installing Wi-Point 3G Remote Manager in Fedora Core 10
configure the mount point and mount the installation binary:  # mkdir /media/remote # mount -o loop -t iso9660 RemoteManager-(ver).bin /media/remote Copy the files to another direct...
https://www.digi.com/Support/knowledge-base/installing-wi-point-3g-remote-manager-in-fedora-co
Jul 06, 2017
What is the SNMP OID for the RSSI value on /Digi ConnectPort WAN products?
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
https://www.digi.com/Support/knowledge-base/what-is-the-snmp-oid-for-the-rssi-value-on-wan-pro
Jul 06, 2017
Which Digi Product Supports Mark and Space Parity in Linux?
The Digi NEO PCI or PCIe adapter does support mark and space parity in Linux.
https://www.digi.com/Support/knowledge-base/which-digi-product-supports-mark-and-space-parity
Jul 06, 2017
Does Digi Offer Products Capable of 9 Bit Character Serial Communication?
No. Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
https://www.digi.com/Support/knowledge-base/does-digi-offer-products-capable-of-9-bit-characte
Jul 06, 2017
HOW TO: Install the dgnc Digi Neo/ClassicBoard Driver in Ubuntu Linux
You will want to first unload the in-kernel jsm driver as it will cause a hardware conflict:# sudo rmmod jsm We recommend copying the jsm.ko or jsm.o module file to something else:sudo mv /l...
https://www.digi.com/Support/knowledge-base/how-to-install-the-dgnc-digi-neo-classicboard-driv
Jul 06, 2017
Problem Seen in SCO OpenServer With the getty Flushing Data After the Login: Prompt
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.Try adding -n to the getty entry:From the man page:-nDisables the ke...
https://www.digi.com/Support/knowledge-base/problem-seen-in-sco-openserver-with-the-getty-flus
Jul 06, 2017
What port/socket numbers are used with the Wi-Point 3G Remote Manager Software?
The following port numbers are used and will need to be accommodated in firewall configuration for use with Wi-Point 3G Remote Manager: 8005 =shutdown  8443 =https  8080 =http&nb...
https://www.digi.com/Support/knowledge-base/what-port-socket-numbers-are-used-with-the-wi-poin
Jul 06, 2017
HOW TO: Create a Serial Printer Using CUPS in Linux
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name...
https://www.digi.com/Support/knowledge-base/how-to-create-a-serial-printer-using-cups-in-linux
Jul 06, 2017
HOW TO: Configure tty Devices to Start at 01 Instead of 00 for Port 1 With UDEV When Using Linux Re
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line:  ...
https://www.digi.com/Support/knowledge-base/how-to-configure-tty-devices-to-start-at-01-instea
Jul 06, 2017
HOW TO: Install/compile the RealPort driver Using the source RPM in Debian Linux
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) a...
https://www.digi.com/Support/knowledge-base/how-to-install-compile-the-realport-driver-using-t
Jul 06, 2017
Digi NEO adapter is not recognized in Linux
This can be caused by a conflict with the in-kernel jsm driver, where it has claimed the adapter. Check to see if the jsm module is loaded:# lsmod | grep jsm If so, unload the module:# ...
https://www.digi.com/Support/knowledge-base/digi-neo-adapter-is-not-recognized-in-linux
Jul 06, 2017
AccelePort RAS modem does not hang up after call using mgetty
These adapters use Rockwell chipsets, when using the recommended init-string, mgetty will recognize DCD as high and force a hang-up. Here are the lines added to /etc/mgetty+sendfax/mgetty.co...
https://www.digi.com/Support/knowledge-base/acceleport-ras-modem-does-not-hang-up-after-call-u
Jul 06, 2017
PCI-X adapter is not detected in HP DL145 system running Linux
Within the system BIOS menu, select the ''Advanced'' tab. In the ''Advanced'' window there is''MCFG Table: [Enabled]This must be set to:''MCFG Table:...
https://www.digi.com/Support/knowledge-base/pci-x-adapter-is-not-detected-in-hp-dl145-system-r
Jul 06, 2017
HOW TO: LPD remote printing configuration with UNIX/Linux
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configur...
https://www.digi.com/Support/knowledge-base/how-to-lpd-remote-printing-configuration-with-unix
Jul 06, 2017
HOW TO: Create a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Comman
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of t...
https://www.digi.com/Support/knowledge-base/how-to-create-a-serial-tunnel-or-bridge-with-digi
Jul 06, 2017
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a ...
https://www.digi.com/Support/knowledge-base/transparent-printing-causes-the-port-to-lock-up-in
Jul 06, 2017
Respawn Errors Seen When Rebooting Linux RealPort Server
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
https://www.digi.com/Support/knowledge-base/respawn-errors-seen-when-rebooting-linux-realport
Jul 06, 2017
PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration.   It is very important to confirm the POST image version is current prior to upd...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-product-post-and-firmwa
Jul 06, 2017
HOW TO: Decrease Latency with the RealPort Driver in Linux
Typically latency seen communicating with the serial ports when using RealPort in Linux can be further decreased by tuning the edelay port setting. The edelay setting is configured on a per port...
https://www.digi.com/Support/knowledge-base/how-to-decrease-latency-with-the-realport-driver-i
Jul 06, 2017
SCO OpenServer RealPort /etc/inittab is Not Keeping Changes for the Ports
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt".This will rem...
https://www.digi.com/Support/knowledge-base/sco-etc-inittab-is-not-keeping-changes-for-the-por
Jul 06, 2017
HOW TO: Install DPA Remote in Solaris
PACKAGE INSTALLATION AND REMOVAL INSTRUCTIONS Download the latest driver from Digi's web site. Rename the downloaded file to contain the capital letter .Z extension:# mv /full_path>/...
https://www.digi.com/Support/knowledge-base/how-to-install-dpa-remote-in-solaris
Jul 06, 2017
Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortSe
Review the port settings. Telnet to the IP address of the unit and login as root:#> set port ra=* Any port that is going to have a RealPort device attached, should have:dev - Needs to be ...
https://www.digi.com/Support/knowledge-base/troubleshooting-port-connectivity-issues-and-resou
Jul 06, 2017
HOW TO: Upgrade Firmware on PortServer TS and Digi One units using TFTP and a UNIX Host
From Host Server: If the host system does not already have tftp activated, do the following:# mkdir /tftpboot # chmod 777 /tftpboot Move the firmware image file to the /tftpboot directory.# ...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-firmware-on-portserver-ts-and-digi
Jul 06, 2017
How to get rid of NET+OS 7.5 different build errors on Windows 7 64-bit machine
DISCLAIMER :- Digi ESP is not officially supported on Windows 7 64-bit Host.The Solution explained here is only a workaround which may or may not work depending on your privileges on Host Machine.M...
https://www.digi.com/Support/knowledge-base/how-to-get-rid-of-net-os-7-5-different-build-error
Jul 06, 2017
How to update rescue partitions on ConnectCore Wi- i.MX51 modules.
Rescue partitions support has to be enabled in Uboot. Create a Uboot Project and in configure, make sure that Rescue Partition Mechanism is selected in U-Boot Configuration > U-Boot Settings....
https://www.digi.com/Support/knowledge-base/how-to-update-rescue-partitions-on-connectcore-wi
Jul 06, 2017
Installed NET+OS 7.5.2 and all updates but getting build errors like >> multiple definition of
NET+OS 7.5.0 AWS and Email Updates The following message pops up before the AWS patch can be installed.NET+OS 7.5.0 AWS and Email Updates Please note that Package Manager does not have the ability ...
https://www.digi.com/Support/knowledge-base/installed-net-os-7-5-2-and-all-updates-but-getting
Jul 06, 2017
How to get rx_signal value of wln_status structure in dBm units on devices running NET+OS 6.3.
Wifi RSSI strength is populated in rx_signal (structure variable) of wln_status structure. In API Reference Manual, if description for rx_signal field is NOT specifying that it is dBm units, the...
https://www.digi.com/Support/knowledge-base/how-to-get-rx-signal-value-of-wln-status-structure
Jul 06, 2017
How do I write assembly code in .C file of a NET+OS application project ?
Refer inclusion of assembly in gnu C code.Sample Code :-#include <stdio.h> #include <stdlib.h> void assembly_delay(); #define LOOP_MAX (25) int main (void) { int loopIdx = ...
https://www.digi.com/Support/knowledge-base/how-do-i-write-assembly-code-in-c-file-of-a-net-os
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development boar...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-module
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-mo-(1)
Jul 06, 2017
Difference between .ubifs and .ubi file systems on CCWi-i.MX51 and CCWi-i.MX53
The UBIFS image is a file system image.It works on top of a UBI volume.You cannot flash it on the raw flash device */dev/mtd*. You need to create UBI volume first and then update the volume with UB...
https://www.digi.com/Support/knowledge-base/difference-between-ubifs-and-ubi-file-systems-on-c
Jul 06, 2017
How to boot Wince image from USB stick on Wi-i.MX51 JSK?
1. USB stick must be formatted either in FAT, ext2 or ext3 file system.   (This knowledge base article explains FAT format with one partition).2. Copy default wince image (wce-CCXMX5...
https://www.digi.com/Support/knowledge-base/how-to-boot-wince-image-from-usb-stick-on-wi-i-mx5
Jul 06, 2017
HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy Gateway
HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy GatewayUse a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gatewa...
https://www.digi.com/Support/knowledge-base/how-to-obtain-xbee-tracing-from-a-connectport-x2-s
Jul 06, 2017
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?The maximum ERT signal range is 200 feet away if it is line of ...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-working-distance-between-an-er
Jul 06, 2017
Gathering Information for Tech Support for Cellular Issues with ConnectPort X2e 3G
When encountering a cellular issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information. Screen Shots of the following WebUI pages:HomeConfiguration >...
https://www.digi.com/Support/knowledge-base/gathering-information-for-tech-support-for-cellula
Jul 06, 2017
High CPU usage is observed when running RealPort over WAN connections in Linux.
Whenever running RealPort daemons over a WAN connection, a Link Speed setting needs to be applied to the RealPort daemon that closely matches the dedicated bandwidth.  Withou...
https://www.digi.com/Support/knowledge-base/high-cpu-usage-is-observed-when-running-realport-o
Jul 06, 2017
No rule to make target errors seen when installing the RealPort driver in Linux
The following errors are seen when attempting to install the RealPort driver in Linux: make[2]: Entering directory `/usr/src/dgrp-1.9/dinc' make[2]: *** No rule to make target `dinc.o', n...
https://www.digi.com/Support/knowledge-base/no-rule-to-make-target-errors-seen-when-installing
Jul 06, 2017
Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway
Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access ...
https://www.digi.com/Support/knowledge-base/cannot-access-the-web-interface-on-a-connectport-x
Jul 06, 2017
HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways
HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways By pressing the small reset button on the top of the unit, the web interface will be made temporarily available...
https://www.digi.com/Support/knowledge-base/how-to-access-the-web-interface-on-the-digi-connec
Jul 06, 2017
The Digi CM, Digi Passport, and ConnectPort LTS disaster recovery procedure.
In the event the configuration data is destroyed or corrupted. The Digi console server automatically restores a corrupted configuration file system to the factory default settings. Howeve...
https://www.digi.com/Support/knowledge-base/the-digi-cm-digi-passport-and-connectport-lts-disa
Jul 06, 2017
HOW TO: Capture Session Logs Using PuTTY
To capture a session with PuTTY, open up PuTTY. Look for Category Session -> Logging   Under Session Logging, choose “All session output” and key in your desired log filename (...
https://www.digi.com/Support/knowledge-base/how-to-capture-session-logs-using-putty
Jul 06, 2017
HOW TO: Install Supported Smart Energy Device Drivers: Digi ERT Bridge, Smart Plugs, Thermostats and
HOW TO: Install Supported Smart Energy Device Drivers/Plugins on ConnectPort X2e Smart Energy Gateways Device drivers, such as, Smart Plugs, Thermostats, and Load Controllers along with the  ins...
https://www.digi.com/Support/knowledge-base/how-to-install-supported-smart-energy-device-drive
Jul 06, 2017
HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway
HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway The instructions for updating firmware on these units can be found here: http://ftp1.digi.com/support/firmware/90001384_A.pdf
https://www.digi.com/Support/knowledge-base/how-to-update-firmware-on-a-connectport-x2-se-smar
Jul 06, 2017
How do I access the Digi CM/Passport console port via a dialin modem?
Follow these steps to setup the Digi CM/Passport console port for dialin access:1. Edit the /usr2/rc.user file and add the following line just above "exit 0":echo 57600 > /var/run/mgetty.console...
https://www.digi.com/Support/knowledge-base/how-do-i-access-the-digi-cm-passport-console-port
Jul 06, 2017
How do you check serial signals from the Digi CM/Passport command line?
From the Digi CM/Passport command line (CLI) type: more /proc/tty/driver/serial_vts
https://www.digi.com/Support/knowledge-base/how-do-you-check-serial-signals-from-the-digi-cm-c
Jul 06, 2017
Configuring users on the Digi CM/Passport via the command line.
 Adding Users.        useradd -d /tmp [-g groupid ] [-s shellprogram ] [username]        groupid = Options are: Sys admin,...
https://www.digi.com/Support/knowledge-base/configuring-users-on-the-digi-cm-passport-via-the
Jul 06, 2017
How to install and test the pico text to speech on CCWi-i.MX53 Android device
-First insert the Micro SD card into X14 slot on the CCWi-i.MX53 and power on the device.-Once android device connected to the internet, install the pico data files related to the Pico TTS from the...
https://www.digi.com/Support/knowledge-base/how-to-install-and-test-the-pico-text-to-speech-on
Jul 06, 2017
Using ssh with public keys to the Digi CM and Digi Passport.
SSH clients tested.    Linux via OpenSSH:        From Linux (client):        adduser joe    ...
https://www.digi.com/Support/knowledge-base/using-ssh-with-public-keys-to-the-digi-cm-and-digi
Jul 06, 2017
How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown belowConfiguration--> Network--> Interface--> Mobile--> ...
https://www.digi.com/Support/knowledge-base/how-to-set-an-event-in-eventlog-to-see-the-signal
Jul 06, 2017
Uploading Firmware to AnywhereUSB via Telnet
To upload firmware to Digi AnywhereUSB we need to have TFTP server running on the host machine.   Please refer to the screenshots below to setup TFTP server and how to upload firmware (NOTE:...
https://www.digi.com/Support/knowledge-base/uploading-firmware-to-anywhereusb-via-telnet
Jul 06, 2017
What is the difference between: Store device data (data roll-ups) Store Device data (raw data rete
Store Device Data *per account (data roll-ups)Remote Manager will retain roll-ups for each DataStream within set limits depending on your edition. The amount specified in the Edition Summary i...
https://www.digi.com/Support/knowledge-base/what-is-the-difference-between-store-device-data-d
Jul 06, 2017
Is it Possible to Route Data From the Wired Ethernet Port (LAN) to the Wireless Network (LAN) with t
No, this is not possible.  You would need a Wireless Access Point to accomplish this. You are able to have both the Ethernet and Wi-Fi running at the same time, and access to the serial por...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-route-data-from-the-wired-ethern
Jul 06, 2017
Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
The following layers are supported currently:Layer 2 -- Ethernet and PPPLayer 3 --ARP, RARP, ICMP, IPV4Layer 4 --TCP/UDPLayer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
https://www.digi.com/Support/knowledge-base/which-link-layer-protocols-of-the-internet-protoco
Jul 06, 2017
How to Create a SSL Tunnel Between Two PortServer TS Units
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS...
https://www.digi.com/Support/knowledge-base/how-to-create-a-ssl-tunnel-between-two-portserver
Jul 06, 2017
How to Factory Reset a ConnectPort X2 Device
How to Factory Reset a ConnectPort X2 DeviceReset Button: Power off the unit.  Next, press and hold the small reset button while powering the unit back on.Command Line (CLI): From the root prompt...
https://www.digi.com/Support/knowledge-base/how-to-factory-reset-a-connectport-x2-device
Jul 06, 2017
Device Cloud RCI Example for Changing Settings on Device Cloud Connected Devices
Remote Manager RCI calls can be issued from the Web Services Console under your Remote Manager account to make setting changes on multiple units connected to Remote Manager for ...
https://www.digi.com/Support/knowledge-base/device-cloud-rci-example-for-changing-settings-on
Jul 06, 2017
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coo
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coordinators? The maximum number of Smart Energy devices supported with ConnectPort X2(e) Smart...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-number-of-child-devices-suppor
Jul 06, 2017
HOW TO: Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connectio...
https://www.digi.com/Support/knowledge-base/how-to-establish-tcp-connections-to-xbee-nodes-usi
Jul 06, 2017
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 se...
https://www.digi.com/Support/knowledge-base/when-running-a-digi-esp-application-as-remote-a-re
Jul 06, 2017
ConnectPort X USB Flash Drive Compatibility Requirements
The ConnectPort X4 supports USB flash drives with a FAT 32 formatted file system.    To check flash drive information on the ConnectPort X4, telnet to the unit, l...
https://www.digi.com/Support/knowledge-base/connectport-x-usb-flash-drive-compatibility-requir
Jul 06, 2017
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account:Gateway UnavailableThis gateway is already in use by another user. Please ensure that yo...
https://www.digi.com/Support/knowledge-base/gateway-unavailable-error-seen-when-adding-digi-ga
Jul 06, 2017
HOW TO: Improve Latency When Using AIX RealPort
On PortServer TS and Digi One product lines, there is an optimization setting configurable on the units themselves.  From the Web interface of the unit, login as root and select System.&n...
https://www.digi.com/Support/knowledge-base/how-to-improve-latency-when-using-aix-realport
Jul 06, 2017
How to Configure a PortServer TS or Digi One Product to Autoconnect to a Remote Host
To configure the port to autoconnect to a network node, navigate to the web interface of the unit and login as root.Select:Serial Ports option under the Configuration menu.  Choose the de...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-or-digi-one-produ
Jul 06, 2017
Digi Connect Wan Recovery Procedure
Recovery Procedure for Digi Connect Wan Family (non 3G)  Locate the 4 service pins recessed in the housing just to the left side of the Ethernet connector. Apply a standard jumper to...
https://www.digi.com/Support/knowledge-base/digi-connect-wan-recovery-procedure
Jul 06, 2017
Using SSH with Public Keys to the Digi One® and PortServer® TS Family
In Windows, use PuTTYgen to generate the keys: PuTTYgen is available here Open Puttygen Under Parameters, check ‘SSH-2 DSA’ Generate the key in PuTTYgen by clicking on the Generate butt...
https://www.digi.com/Support/knowledge-base/using-ssh-with-public-keys-to-the-digi-one-and-por
Jul 06, 2017
How to control the Android CCWi-i.MX53 device from your Windows 7 PC
Steps:1. Install Digi ESP for Android 1.2 on your development Windows 7 PC.2. Download the androidscreencast.jnlp application from the web.You can download it form the below website.https://code.go...
https://www.digi.com/Support/knowledge-base/how-to-control-the-android-ccwi-i-mx53-device-from
Jul 06, 2017
How to install Accessibility plug-ins on the Android 2.3 CCWi-i.MX53 device?
By installing the Accessibility plug-ins on the Android CCWi-i.MX53 device,you can hear the voice while navigating the user interface on the device.First of all Install talk back plug-in from the b...
https://www.digi.com/Support/knowledge-base/how-to-install-accessibility-plug-ins-on-the-andro
Jul 06, 2017
Dynamic C Command Line RFU
Dynamic C Command Line RFU To start the Command line RFU, click on Windows “start”, then type "cmd", you will see the following screen      Enter the path of the Utiliti...
https://www.digi.com/Support/knowledge-base/dynamic-c-command-line-rfu
Jul 06, 2017
Package Dependencies For Digi Driver Installation in Linux
What are the package dependencies/requirements for installing Digi drivers?Digi Neo and ClassicBoard driver (dgnc):make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older di...
https://www.digi.com/Support/knowledge-base/package-requirements-for-digi-driver-installation
Jul 06, 2017
Etherlite Rlogin Guide
Most Unix systems have an rlogin client which you can use to login to the EtherLite Products. The EtherLite does not prompt for a username and does not require a password. Below is an example of...
https://www.digi.com/Support/knowledge-base/etherlite-rlogin-guide
Jul 06, 2017
SCO UnixWare RealPort FAQ
 How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded...
https://www.digi.com/Support/knowledge-base/sco-unixware-realport-faq
Jul 06, 2017
HOW TO: Configure the Solaris Console on the Serial Port
To redirect the Solaris console messages thru its serial port (ttya in this example), from the Solaris command line type:eeprom input-device=ttya output-device=ttya
https://www.digi.com/Support/knowledge-base/how-to-configure-solaris-to-console-thru-its-seria
Jul 06, 2017
What do the LEDs on my USB product indicate?
Although this information is documented in the respective Installation Guides, here is a summary of what the LED behavior indicates on common Digi USB products: AnywhereUSB:  On all ...
https://www.digi.com/Support/knowledge-base/what-do-the-leds-on-my-usb-product-indicate
Jul 06, 2017
After upgrading firmware on Digi CM/Passport, user is asked to change password after every login att
Make sure that Date and Time is set properly on the unit:System admin->Date & time
https://www.digi.com/Support/knowledge-base/after-upgrading-firmware-on-digi-cm-passport-user
Jul 06, 2017
Under heavy network load "ip_conntrack: maximum limit of XXX entries exceeded" messages appear on Di
This means that the conntrack database doesn't have enough entries for your environment. Connection tracking by default handles up to a certain number of simultaneous connections. This number is de...
https://www.digi.com/Support/knowledge-base/under-heavy-network-load-ip-conntrack-maximum-limi
Jul 06, 2017
What is the maximum log file sizes when storing to the Digi CM memory and/or a PC Flash Card?
Log File Size--Local Memory: When storing log files to the DigiCM local memory, a total of 3.5Meg is available. The amount of memory available per serial port is dependent on the port count of the...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-log-file-sizes-when-storing-to
Jul 06, 2017
How do I directly access port(s) via http/https On Digi CM/Passport?
The following examples are to access port 1 at 192.168.1.1:Via SSH:http://192.168.1.1/ssh.asp?port=1https://192.168.1.1/ssh.asp?port=1Via telnet:http://192.168.1.1/telnet.asp?port=1https://192.168....
https://www.digi.com/Support/knowledge-base/how-do-i-directly-access-port-s-via-http-https-on
Jul 06, 2017
How to Configure a Linux System Serial Port for Console Management Using Grub.
The linux box won't have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbi...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-linux-system-serial-port-for-co
Jul 06, 2017
Limiting Root Access to the Console on Digi CM Products
This prevents root access from any means except physically logging in on the Digi CM console.  Modify "/etc/inetd.conf" and append -f /usr2/sshd_config to the sshd line.cp /etc/inet...
https://www.digi.com/Support/knowledge-base/limiting-root-access-to-the-console-on-digi-cm-pro
Jul 06, 2017
HOW TO: Extract the debug.txt file from a Digi TransPort Router
 The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt f...
https://www.digi.com/Support/knowledge-base/how-to-extract-the-debug-txt-file-from-a-digi-tran
Jul 06, 2017
The Digi Smart Plug device is not seen or discovered on the Coordinator
The Digi Smart Plug device is not seen or discovered on the Coordinator When a coordinator is unable to the Digi Smart Plug, we recommend pressing the small button located on the side of the Sma...
https://www.digi.com/Support/knowledge-base/the-digi-smart-plug-device-is-not-seen-or-discover
Jul 06, 2017
HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products
When attempting to troubleshoot cellular or PPP connections, detailed packet tracing can be extremely helpful for diagnosing possible causes.  The following steps outline how to obtain a tr...
https://www.digi.com/Support/knowledge-base/how-to-collect-ppp-w-wan-tracing-from-digi-transpo
Jul 06, 2017
How can DSL status and statistics be collected from Digi TransPort products?
The following commands will show various statistics for DSL connections on Digi TransPort products:CommandInstanceEquivalent Web Parameteradslstn/aDisplays the current DSL interface status.at\mi...
https://www.digi.com/Support/knowledge-base/how-to-view-dsl-status-and-statistics-be-collected
Jul 06, 2017
Performing Serial Loopback Testing with Digi TransPort Products
Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopback plug into the serial port.   Loopback plug pin-out...
https://www.digi.com/Support/knowledge-base/performing-serial-loopback-testing-with-digi-trans
Jul 06, 2017
HOW TO: Install RealPort (source rpm) in OpenSuSE 12.3 Following a Kernel Upgrade
First, remove any existing RealPort driver:rpm -e dgrpBefore installing the new driver, do the following series of makes:cd /usr/src/linux make clean make oldconfig make prepare make scriptsThe spe...
https://www.digi.com/Support/knowledge-base/steps-for-installing-realport-source-rpm-in-opensu
Jul 06, 2017
Unable to See Meter Readings From a 40G ERT Meter
Unable to See Meter Readings From a 40G ERT MeterAlthough the 40G meters are ERT meters, the Digi ERT gateways will not be able to read them consistently.  The 40G ERT meters do not bubble up met...
https://www.digi.com/Support/knowledge-base/unable-to-see-meter-readings-from-a-40g-ert-meter
Jul 06, 2017
HOW TO: View Meter Readings for Digi Smart Energy Gateways From the Device Cloud
From your Remote Manager account select the Device Manager menu item, followed by XBee Networks tab.   Highlight the desired entry and click on Properties, followed by t...
https://www.digi.com/Support/knowledge-base/how-to-veiw-meter-readings-for-digi-ert-ethernet-s
Jul 06, 2017
HOW TO: Enable Login (getty) on a Serial Port in Red Hat WS/EL 6
1. Add file(s) such as /etc/init/ttyxyz.conf with content like:# ttyxyz - agettystart on stopped rc RUNLEVEL=[2345]stop on runlevel [S016]respawninstance ttyxyzpre-start exec /sbin/securetty ttyxyz...
https://www.digi.com/Support/knowledge-base/how-to-enable-login-getty-on-a-serial-port-in-red
Jul 06, 2017
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
What Smart Energy devices are compatible with Digi Smart Energy Gateways? Please contact your Business Development Representative for determining which third party Smart Energy hardware has been...
https://www.digi.com/Support/knowledge-base/what-smart-energy-devices-are-compatible-with-digi
Jul 06, 2017
Error is seen in AIX when attempting to add a Digi Ethernet device
Method error (/usr/lib/methods/chgncxa):  0514-034 The following attributes do not have valid values:This error indicates that a device already exists with that IP address or hostname.&nb...
https://www.digi.com/Support/knowledge-base/the-following-error-is-seen-in-aix-when-attempting
Jul 06, 2017
Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as ...
https://www.digi.com/Support/knowledge-base/can-i-convert-my-connectport-x2-smart-energy-gatew
Jul 06, 2017
Is there driver support for Linux Real Time kernels?
Currently only the Digi NEO/ClassicBoard (dgnc) driver supports real time Linux kernels.
https://www.digi.com/Support/knowledge-base/is-there-driver-support-for-linux-real-time-kernel
Jul 06, 2017
HOW TO: Control the RTS Signal Activity in Unix/Linux
Linux, AIX, Solaris (and all other Unix flavors) will always assert RTS on open.  There is no way to change or configure it to be different.   However, if RTS/CTS flow control i...
https://www.digi.com/Support/knowledge-base/how-to-control-the-rts-signal-activity-in-unix-lin
Jul 06, 2017
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor?
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor? There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is rec...
https://www.digi.com/Support/knowledge-base/what-should-be-entered-for-a-smart-ert-meter-multi
Jul 06, 2017
Mechanical drawing of Interface Boards for Radio Modules
Here are the mechanical drawings for our different interface boards for some Digi Radios. Relevant FilesXStream SPKGXIB-EXIB-RXIB-UXBIB-R (Rev. A)XBIB-U (Rev. A)XBIB-U (Rev. 3A)XTIB-RXTIB-U
https://www.digi.com/Support/knowledge-base/mechanical-drawing-of-interface-boards-for-radio-m
Jul 06, 2017
Radius attributes supported by the Digi CM/Passport.
For authentication:User-NameUser-Password NAS-IP-Address NAS-Port-Id Framed-Protocol For accounting:Acct-Status-Type User-Name User-Name NAS-Port-Id Acct-Session-ID Acct-Session-Time ...
https://www.digi.com/Support/knowledge-base/radius-attributes-supported-by-the-digi-cm-passpor
Jul 06, 2017
HOW TO: Remove a .tgz Installed Driver From Linux
Change directory to where the Digi driver sources are located and issue the following commands as root:make preuninstall make uninstall make postuninstall make clean
https://www.digi.com/Support/knowledge-base/how-to-remove-a-tgz-installed-driver-from-linux
Jul 06, 2017
Copying the Digi CM/Passport config via scp.
Copy the whole config from the CM/Passport to the host you are on:    scp -p -r root@CM/Passport_IP:/tmp/cnf/* .This will copy the whole CM/Passport config to the directory you are c...
https://www.digi.com/Support/knowledge-base/copying-the-digi-cm-passport-config-via-scp
Jul 06, 2017
Using an RJ45 Adapter to Connect to a DB9 Connector
In some situations it is necessary to interface the RS232 or RS485 signals to RJ45, terminal strips or other physical connections. The Digi radio modem has the RS232 and RS485/422 signals available...
https://www.digi.com/Support/knowledge-base/using-an-rj45-adapter-to-connect-to-a-db9-connecto
Jul 06, 2017
Digi API Frame Maker
The Digi API Frame Maker can be used to generate API packets for use on Digi's wireless networks.Java is required.Download the Digi API Frame Maker here. You will also find the functionality ...
https://www.digi.com/Support/knowledge-base/digi-api-frame-maker
Jul 06, 2017
End User License Agreement (EULA) for XCTU
Here is the End User License Agreement text that appears during the installation of X-CTU: End-User License Agreement for Digi X-CTU Software Important! Read Carefully: By installing the softwa...
https://www.digi.com/Support/knowledge-base/end-user-license-agreement-for-xctu
Jul 06, 2017
Removing unused COM Ports from Windows
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This could even happen if the same device is plugged into a different USB port...
https://www.digi.com/Support/knowledge-base/removing-unused-com-ports-from-windows
Jul 06, 2017
Compatibility issues to add gmail account to install Google play on Android 2.3 CCWi-i.MX53 device
Generally the normal way to get the Google "Play store" goes through three steps on Android device.1. Make our device pass the 100% of the CTS tests.2. Contact Google to let them know our...
https://www.digi.com/Support/knowledge-base/compatibility-issues-to-add-gmail-account-to-insta
Jul 06, 2017
Digi Cloud Connector sample application fails to build
If Makefile build for Digi Cloud Connector for ANSI C is giving the following error'/usr/bin/ld: cannot find -lz'it means zlib1g-dev package is missing in your linux installation.execute sudo apt-g...
https://www.digi.com/Support/knowledge-base/digi-cloud-connector-sample-application-fails-to-b
Jul 06, 2017
Brown out issues on ConnectCard (Wi)i.mx28 modules
Description of the problem Occasionally, there are customers complaining ,targets not booting after receiving modules with the latest U-Boot firmware. The only thing they see at the serial por...
https://www.digi.com/Support/knowledge-base/brown-out-issues-on-connectcard-wi-i-mx28-modules
Jul 06, 2017
Is there an isolation for PoE on the Connect ME/ME 9210 Modules?
According to 802.3af compliance, a 1500V isolation barrier is expected between PoE capable module and the point of entry from the Ethernet cable.On Connect ME/ME 9210 pins 1&2 are Power Pass-Th...
https://www.digi.com/Support/knowledge-base/is-there-an-isolation-for-poe-on-the-connect-me-me
Jul 06, 2017
How to perform Reboot on an Android device running Digi Cloud Connector?
Digi Cloud Connector can be downloaded from Play Store and installed onto any Android device.All features of Device Cloud on a device is available with an exception on *reboot*.In general an Androi...
https://www.digi.com/Support/knowledge-base/how-to-perform-reboot-on-an-android-device-running
Jul 06, 2017
Running QT application on DEL modules shows NO output in LCD display
A Qt for Embedded Linux application requires a server application to be running, or to be the server application itself. Any Qt for Embedded Linux application can be the server application by const...
https://www.digi.com/Support/knowledge-base/running-qt-application-on-del-modules-shows-no-out
Jul 06, 2017
Digi m10 Soldering Guidance
The Digi m10 Satellite Modem can be incorporated in Select Solder or Wave Solder processes. Select Solder – No specific fixtures are needed, cycle time slower than wave solder Wave Solder - No-c...
https://www.digi.com/Support/knowledge-base/digi-m10-soldering-guidance
Jul 06, 2017
How to install multiple releases of Digi Embedded Linux(DEL) together
Default DEL installation folder is /usr/local/DigiEL-x.y and should not be installed as root.Declarations:Digi Embedded Linux package comes with an Eclipse based IDE 'Digi ESP' .Digi has tested Dig...
https://www.digi.com/Support/knowledge-base/how-to-install-multiple-releases-of-digi-embedded
Jul 06, 2017
How to run D-Bus session bus on ConnectCore modules running Digi Embedded Linux
When you work with QT's Inter-Process Communication (IPC) and Remote Procedure Calling (RPC) mechanism , ie: D-Bus , you might have faced some errors like shown below:Failed to start message bus:Fa...
https://www.digi.com/Support/knowledge-base/how-to-run-d-bus-session-bus-on-connectcore-module
Jul 06, 2017
How to boot Linux kernel from tftp and filesystem from SDcard?
setenv bootargs_video video=displayfb:LCD@LQ070Y3DG3B video2=displayfb:disabledldb=single,di=0,ch0_map=SPWG fbprimary=videosetenv bootargs_flpart mtdparts=onboard_boot:0x100000(U-Boot),0x80000@0x10...
https://www.digi.com/Support/knowledge-base/how-to-boot-linux-kernel-from-tftp-and-filesystem
Jul 06, 2017
Active Gateway Earth Stations for Orbcomm LEO satellites
At present ORBCOMM has three GESs:-Western Hemishpere, ID: 1Eastern Hemishpere, ID: 120Japan, ID: 3Note: The GESs in Japan transmit both the 120 and the 130 IDs.There may be an effort to roll the J...
https://www.digi.com/Support/knowledge-base/active-gateway-earth-stations-for-orbcomm-leo-sate
Jul 06, 2017
Optimal signal values for M10 modem
SNR should be greater than or equal to 10dB Signal Strength :-Stronger Signal : greater than or equal to 80dBWeak Signal : less than or equal to 118dBDoppler Shift :- greater than ± 3000
https://www.digi.com/Support/knowledge-base/optimal-signal-values-for-m10-modem
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/Support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
How do I turn M10 on/off based on satellite availability so as to make battery powered applications
Why we need to turn on/off M10?M10 take less than 1 minute to get a satellite link. It all depends upon the availability of the satellite at that particular time. M10 scans through different freque...
https://www.digi.com/Support/knowledge-base/how-do-i-turn-m10-on-off-based-on-satellite-availa
Jul 06, 2017
Ping command doesn't work in second ethernet interface in linux if both are configured in same subne
If two interfaces are in same subnet then there could be a chance for linux kernel to choose the first to appear on routing table.use route command to cross check routing table.Because chances are ...
https://www.digi.com/Support/knowledge-base/ping-command-doesn-t-work-in-second-ethernet-inter
Jul 06, 2017
How to create multiple users in Digi Embedded Linux (5.7 onwards)
1. Create a default FULL Project in DEL , build and update these images onto target (eg: ccwmx51).2. Connect to serial console of target.3. By default you will be having a user 'default' UID:1000 w...
https://www.digi.com/Support/knowledge-base/how-to-create-multiple-users-in-digi-embedded-linu
Jul 06, 2017
How do I get a user login prompt in Digi Embedded Linux bootup on Connect & ConnectCore devices ?
DEL with kernel 2.6.35.14 or above will support multiple users on target boards. ie: 5.7, 5.8, 5.9 etc.To get user login prompt in Linux boot follow the below :- Create a DigiEL-Kernel/Rootfs/U-...
https://www.digi.com/Support/knowledge-base/how-do-i-get-a-user-login-prompt-in-digi-embedded
Jul 06, 2017
Digi TransPort FTP Port Forwarding
The following instructions describe how to configure the Digi TransPort’s VPN settings:    1) Log into the Web User Interface (WebUI), and navigate to Configuration – Network > I...
https://www.digi.com/Support/knowledge-base/digi-transport-ftp-port-forwarding
Jul 06, 2017
How to Clear CDMA Provisioning on Transports with Gobi
If you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider changes an account from Vision or Datalink to Command C...
https://www.digi.com/Support/knowledge-base/how-to-clear-cdma-provisioning-on-transports-with
Jul 06, 2017
Capturing a DSL Trace with Digi TransPort
Login to the Web Interface and navigate to Management> Analyser > Settings. Change the Maximum packet capture size to 1500 bytes. Change the Log size to 180 Kbytes...
https://www.digi.com/Support/knowledge-base/capturing-a-dsl-trace-with-digi-transport
Jul 06, 2017
How to take a snapshot with a Watchport/V2 or Watchport/V3 USB camera
If you have the DirectShow driver installed:   1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" program group (the program group may be...
https://www.digi.com/Support/knowledge-base/how-to-take-a-snapshot-with-a-watchport-v2-or-watc
Jul 06, 2017
HOW TO: US Robotics Modem Configuration in Linux
The following configuration applies to commonly used US Robotics modems:1. Dip SwitchesSportster modems should be set initially for: DIP switches 3,7, and 8 down (The rest UP)Switch3 Down is di...
https://www.digi.com/Support/knowledge-base/how-to-us-robotics-modem-configuration-in-linux
Jul 06, 2017
Is my third party RF radio compatible with Digi XBee modules?
Is my third party RF radio compatible with Digi XBee modules?So long as the third party device is Zigbee capable, it should work with Digi XBee modules.It is important to have matching Zigbee sta...
https://www.digi.com/Support/knowledge-base/is-my-third-party-rf-radio-compatible-with-digi-xb
Jul 06, 2017
The following error is seen within Digi ESP/DIA: ImportError: no module named datetime
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Softwar...
https://www.digi.com/Support/knowledge-base/the-following-error-is-seen-within-digi-esp-dia-im
Jul 06, 2017
HOW TO: Digi TransPort Events and Alarms
Event Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events occur (events must be logged in the Event...
https://www.digi.com/Support/knowledge-base/how-to-digi-transport-events-and-alarms
Jul 06, 2017
HOW TO: Install the Digi NEO or Classsicboard Driver (dgnc) in Red Hat WS/EL 6
Prepare for driver installation:First, remove the in-kernel jsm module to avoid hardware conflicts:# rmmod jsm The jsm module, should be renamed to prevent it from loading when rebooted:#cd /lib...
https://www.digi.com/Support/knowledge-base/how-to-install-the-digi-neo-or-classsicboard-drive
Jul 06, 2017
HOW TO: Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driv
Native Modem ConfigurationModem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/Support/knowledge-base/how-to-configure-modems-with-digi-portserver-and-d
Jul 06, 2017
HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing
To accomplish this, you will need to put the Ethernet interfaces into Port Isolate mode under Configuration - Ethernet - select the Ethernet interface - Advanced.  When changing...
https://www.digi.com/Support/knowledge-base/how-to-block-internet-access-for-a-specific-ethern
Jul 06, 2017
RS-485 Cabling Pin Outs for the Digi One SP Product
The following table outlines the DB9 pin-outs for RS-485:  Set the serial DIP switches according to your serial device requirements:
https://www.digi.com/Support/knowledge-base/rs-458-cabling-pin-outs-for-the-digi-one-sp-produc
Jul 06, 2017
When configuring the Digi device in AIX the device is not shown in the list of supported hardware.
 If the specific device model is not shown in the list, select “other  - Other Digi RealPort Product”:
https://www.digi.com/Support/knowledge-base/when-configuring-the-digi-device-in-aix-the-device
Jul 06, 2017
RS-485 Cable Pin Outs for EtherLite RJ45
Digi EtherLite EIA-485 Connector Wiring Use the table below to see the pin assignments for the RJ-45 connector for EIA-485 multi-drop mode. The EtherLite 2 EIA-485 ports are wired for half duple...
https://www.digi.com/Support/knowledge-base/rs-485-cable-pin-outs-for-etherlite-rj45
Jul 06, 2017
HOW TO: Configure a PortServer/Digi One Product IP Address Directly From a Serial Port
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile con...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-ip-address-direct
Jul 06, 2017
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such ...
https://www.digi.com/Support/knowledge-base/how-to-force-a-digi-smart-energy-routing-gateway-t
Jul 06, 2017
Is There Driver Support Available for Digi AccelePort RAS and AccelePort Xp Adapters with Newer Linu
We currently only provide (dgdm) driver support for kernel versions up to 2.6.25:http://www.digi.com/support/productdetail?pid=1488&type=drivers If newer kernel support is critical for a large...
https://www.digi.com/Support/knowledge-base/s-there-driver-support-available-for-digi-accelepo
Jul 06, 2017
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways? The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page und...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-rf-range-for-the-connectpo-(1)
Jul 06, 2017
HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the Configuration
When backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed up and contains the desired passwords prior to restoring the file.  The pwds.da0 file will be o...
https://www.digi.com/Support/knowledge-base/how-to-preserve-passwords-on-digi-transport-units
Jul 06, 2017
HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router
By default source port numbers are randomly assigned by the router.  Certain applications require that the source port number remain unchanged.  The following firewall rules example wi...
https://www.digi.com/Support/knowledge-base/how-to-preserve-the-source-port-number-when-passin
Jul 06, 2017
HOW TO: Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule
This can be accomplished by adding a rule to the existing firewall.  Below is an example on forwarding all inbound traffic to 192.168.1.100:pass in break end from any to addr-ppp 1 -> to...
https://www.digi.com/Support/knowledge-base/how-to-forward-all-traffic-on-digi-transport-route
Jul 06, 2017
DirectShow vs. TWAIN/AVI Watchport USB camera drivers
What are the differences between the DirectShow and TWAIN/AVI drivers, for the Watchport/V2 and Watchport/V3 USB cameras? DirectShow is the more modern interface of the two.    Th...
https://www.digi.com/Support/knowledge-base/directshow-vs-twain-avi-watchport-usb-camera-drive
Jul 06, 2017
Collecting Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Devices wit
This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices. To collect the traces, it is necessary to use the Digi devi...
https://www.digi.com/Support/knowledge-base/collecting-technical-support-logs-for-digi-connect
Jul 06, 2017
How to increase size of Android Internal Storage by resizing rootfs partition of the Wi-i.MX53 Andr
By default the internal storage memory of the CCWi-i.MX53 Android JSK kit (Memory variant: 512/152) that comes with  the  Android 2.3.7 image has the 107 MB. The problem is we cannot inst...
https://www.digi.com/Support/knowledge-base/how-to-increase-size-of-android-internal-storage-b
Jul 06, 2017
TransPort router system time and RTC out of sync
TransPort routers have 2 times shown when using the CLI command 'time':ss291603>time09:20:06, 10 Oct 2014system time: 09:24:43, 10 Oct 2014type 'time ?' for helpOKYou’ll probably find that the s...
https://www.digi.com/Support/knowledge-base/transport-router-system-time-and-rtc-out-of-sync
Jul 06, 2017
Compatibility between the XPress Ethernet Bridge and Cisco switches
There is a known compatibility issue with some Cisco switches and the XPress Ethernet Bridge. In some cases, the Cisco switch will detect the radio as a loopback and disable the network port that t...
https://www.digi.com/Support/knowledge-base/compatibility-between-the-xpress-ethernet-bridge-a
Jul 06, 2017
What type of header is used on the XBIB-U-SS interface board?
The spring header is a custom header that was designed by Digi for reliable connection to SMT XBees without the need to solder the module in place. You can order a 5-pack from Digi or an authoriz...
https://www.digi.com/Support/knowledge-base/what-type-of-header-is-used-on-the-xbib-u-ss-inter
Jul 06, 2017
How to access FCC test reports
All of the FCC test reports for Digi’s RF line of products can be found on the FCC webpage as long as the FCC ID is known. The following steps will guide you through the process of searching the FC...
https://www.digi.com/Support/knowledge-base/how-to-access-fcc-test-reports
Jul 06, 2017
Offline versus Online Assisted GPS (A-GPS)?
Offline AGPS: No connection needed at the startup It works in locations without wireless connectivity The data can be downloaded from the server at user’s convenience Data is valid over...
https://www.digi.com/Support/knowledge-base/offline-versus-online-assisted-gps-a-gps
Jul 06, 2017
Connecting an XBee reset line to a microcontroller
Due to the fact that many Digi RF products require the Reset line to be pulled low as an open collector, we suggest to never drive the reset line high for cross compatibility.  Some of the microp...
https://www.digi.com/Support/knowledge-base/connecting-an-xbee-reset-line-to-a-microcontroller
Jul 06, 2017
What is the cable pinout for connecting from one port to another port on Digi CM/Passport units (por
The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                      ...
https://www.digi.com/Support/knowledge-base/what-is-the-cable-pinout-for-connecting-from-one-p
Jul 06, 2017
What are the pinouts for the Digi CM/Passport loopback plug?
The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======              ======= 1 CTS        ...
https://www.digi.com/Support/knowledge-base/what-are-the-pinouts-for-the-digi-cm-passport-loop
Jul 06, 2017
An introduction to SPI on XBee radios
Download this article in a printable format   IntroductionPurpose and Scope The purpose of this document is to specify how SPI is implemented on the XBee product line. It can be used by tec...
https://www.digi.com/Support/knowledge-base/an-introduction-to-spi-on-xbee-radios
Jul 06, 2017
XBee/RF Module Intrinsic Safety
XBee/RF Module Intrinsic SafetyDigi radio modems have been integrated into many products that are used in hazardous environments. For electronic equipment to be used in environments with combusti...
https://www.digi.com/Support/knowledge-base/xbee-rf-module-intrinsic-safety
Jul 06, 2017
RF Interference
RF Interference Radios communicate by creating and detecting electromagnetic waves. Radios that are designed to communicate with each other are usually tuned to transmit and receive waves of a ...
https://www.digi.com/Support/knowledge-base/rf-interference
Jul 06, 2017
XBee Antenna Options
XBee Antenna Options Antennas are the radiating element in a radio frequency communication system and work by focusing the broadcasted energy. There are several common types of antennas includi...
https://www.digi.com/Support/knowledge-base/xbee-antenna-options
Jul 06, 2017
Using Digi's RS-232 and RS-485 RF/XBee Devices
Using Digi's RS-232 and RS-485 RF/XBee Devices Many of Digi’s stand-alone RF modems have the ability to interface with either RS-232 or RS-485 enabled devices. When using ...
https://www.digi.com/Support/knowledge-base/using-digi-s-rs-232-and-rs-485-rf-xbee-devices
Jul 06, 2017
RF Range Testing
RF Range TestingWith the many different types of environments and obstacles that can affect radio communication, in most installations it is a good idea to conduct some sort of site survey to ens...
https://www.digi.com/Support/knowledge-base/rf-range-testing
Jul 06, 2017
Cellular Interface with Digi XBee/RF Modems
Q. Has the possibility of RF Interference from cell phones operating in the 2.4GHz and 900 MHz band been investigated?A. All Radios are designed to transmit or receive electromagnetic waves at a pa...
https://www.digi.com/Support/knowledge-base/cellular-interface-with-digi-xbee-rf-modems
Jul 06, 2017
FCC Modular Approval
FCC Modular ApprovalQ. What does FCC modular approval of your module get me? Does that mean that I don’t have to do any FCC testing at all?A. Well first, let’s define what the FCC is and what the...
https://www.digi.com/Support/knowledge-base/fcc-modular-approval
Jul 06, 2017
Selecting the Right Frequency with XBee Products
As radio waves travel the radio signals gradually lose energy. The higher the frequency of transmission, the quicker the radio wave will lose energy down to a point where it cannot be detected by a...
https://www.digi.com/Support/knowledge-base/selecting-the-right-frequency-with-xbee-products
Jul 06, 2017
What can cause low RSSI signal?
What can cause low RSSI signal?The RSSI for both cellular and XBee are dependent on a clean Fresnel zone.  The Fresnel zone is an invisible and roughly football-shaped region between two point...
https://www.digi.com/Support/knowledge-base/what-can-cause-low-rssi-signal
Jul 06, 2017
What is the maximum USB storage recognized by Digi TransPort routers?
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition size recognized.
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-usb-storage-recognized-by-digi
Jul 06, 2017
HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges. ...
https://www.digi.com/Support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-(1)
Jul 06, 2017
Pinouts for Connecting from One Port to Another Port on Digi CM and/or Digi Passport Units (port to
The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                     &nbs...
https://www.digi.com/Support/knowledge-base/pinouts-for-connecting-from-one-port-to-another-po
Jul 06, 2017
Pinouts for the Digi CM and Digi Passport Loopback Plug
The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======                ======= 1 CTS      ...
https://www.digi.com/Support/knowledge-base/pinouts-for-the-digi-cm-and-digi-passport-loopback
Jul 06, 2017
HOW TO: Obtain A Serial Trace From A Digi TransPort Router
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings  -Ena...
https://www.digi.com/Support/knowledge-base/how-to-obtain-a-serial-trace-from-a-digi-transport
Jul 06, 2017
Pinouts for the EtherLite Boot Console Cable (RJ45 to DB9)
To access port one of an EtherLite unit using the boot console method, a 3 wire cable is needed (not a fully pinned cable).  The following pinouts show the boot console crossover cable used...
https://www.digi.com/Support/knowledge-base/pinouts-for-the-etherlite-boot-console-cable-rj45
Jul 06, 2017
Pin Outs For A Crossover Ethernet Cable
Standard Ethernet Crossover Cable Pin-outs RJ45                                           &...
https://www.digi.com/Support/knowledge-base/pin-out-for-a-crossover-ethernet-cable
Jul 06, 2017
Considerations for using 1200 baud XStream radios (X09-001)
The XStream X09-001 is a 1200 baud radio modem with a receiver sensitivity of -114dBm. Because of the increased energy available to the receiver per bit, the module can transfer data up to 30% furt...
https://www.digi.com/Support/knowledge-base/considerations-for-using-1200-baud-xstream-radios
Jul 06, 2017
AnywhereUSB voltage input questions
1. Is the AnywhereUSB voltage input auto-sensing?Yes, 50-60 Hz.2. What input voltage range does the AnywhereUSB accept?This depends on the exact model.  Please review the AnywhereUSB spec...
https://www.digi.com/Support/knowledge-base/anywhereusb-voltage-input-questions
Jul 06, 2017
Differences between the older and newer variations of the Hubport/4c DC and Hubport/7c DC models
In late 2009, these two models were modified to be more robust in a mobile environment and to tolerate a wider voltage range (5.5-30V) and power spikes (up to 600V). Also, the newer variants do n...
https://www.digi.com/Support/knowledge-base/differences-between-the-older-and-newer-variations
Jul 06, 2017
Troubleshooting "multicolor" image problems with Watchport/V2 or Watchport/V3 USB cameras
This article applies to customers seeing "multicolor" sections in photos and video taken with Watchport/V2 or Watchport/V3 USB cameras. Typically, this kind of symptom is caused by a very white s...
https://www.digi.com/Support/knowledge-base/troubleshooting-multicolor-image-problems-with-wat
Jul 06, 2017
ConnectPort Display M22 CE FAQ
1. What kind of CPU does the CPD M22 CE have?    MIPS32. Windows CE may refer to it as MIPS-II.    2. Which version of Windows CE is installed?    ...
https://www.digi.com/Support/knowledge-base/connectport-display-m22-ce-faq
Jul 06, 2017
Can the Watchport/A Acceleration/Tilt Sensor output to a degrees value?
The "Measures tilt to 0.1 degrees" note on the Watchport datasheet is a specification related to the accuracy of the sensor. The actual output of the sensor is measured in g (gravitational value). ...
https://www.digi.com/Support/knowledge-base/can-the-watchport-a-acceleration-tilt-sensor-outpu
Jul 06, 2017
Greenbow VPN client will fail with a Phase 2 error
With Digi Cellular firmware 2.13 and above, The Greenbow VPN client will fail with a Phase 2 error.This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off ...
https://www.digi.com/Support/knowledge-base/greenbow-vpn-client-will-fail-with-a-phase-2-error
Jul 06, 2017
What kinds of USB devices are compatible with the ConnectPort Display?
HID (Human Interface Device) style devices and USB hubs are compatible with all model ConnectPort Displays. Devices that typically fall into the HID category are simple input devices such as USB mi...
https://www.digi.com/Support/knowledge-base/what-kinds-of-usb-devices-are-compatible-with-the
Jul 06, 2017
WIBU USB license dongle does not install when connected to an AnywhereUSB
The symptom of this problem would be a yellow warning icon on the WIBU dongle in Windows Device Manager.This issue was resolved in the v3.01.01 AnywhereUSB beta driver (posted 08-06-2010).Update th...
https://www.digi.com/Support/knowledge-base/wibu-usb-license-dongle-does-not-install-when-conn
Jul 06, 2017
What ports are used with Digi's Device discovery ADDP protocol?
ADDP uses udp port 2362 and a mulicast ip address of 224.0.5.128. You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
https://www.digi.com/Support/knowledge-base/what-ports-are-used-with-digi-s-device-discovery-a
Jul 06, 2017
How to record video with a Watchport/V2 or Watchport/V3 USB camera
You must have the DirectShow driver installed:   1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" folder (it may be called "Watchport V...
https://www.digi.com/Support/knowledge-base/how-to-record-video-with-a-watchport-v2-or-watchpo
Jul 06, 2017
General troubleshooting tips for the ConnectPort Display M22
1. If you look at the front panel of the unit, the System Status LED should blink slow Green and the two USB port LEDs should be solid Green. You should see this behavior after the unit has booted,...
https://www.digi.com/Support/knowledge-base/general-troubleshooting-tips-for-the-connectport-d
Jul 06, 2017
ConnectPort Display performance tips
This applies to the Digi ConnectPort Display and ConnectPort Display M22, in Remote Access (VNC) mode.   1. Disable "Hardware Acceleration" on the host PC:   This can be d...
https://www.digi.com/Support/knowledge-base/connectport-display-performance-tips
Jul 06, 2017
No Longer Able to Login to idigi-se.appspot.com
No Longer Able to Login to idigi-se.appspot.com The URL has changed to https://digi-se.appspot.com
https://www.digi.com/Support/knowledge-base/no-longer-able-to-login-to-idigi-se-appspot-com
Jul 06, 2017
Multiple Edgeport entries in Windows Device Manager
A single Edgeport may appear multiple times in the IonMultiPortSerial category of Windows Device Manager. This is an artifact of the "TI" chipset that modern Edgeports use, specifically ...
https://www.digi.com/Support/knowledge-base/multiple-edgeport-entries-in-windows-device-manage
Jul 06, 2017
802.15.4 and ZigBee
802.15.4 and ZigBee Creating wireless networks can be done using a variety of RF protocols. Some protocols are proprietary to individual vendors, others are industry standards. This Application...
https://www.digi.com/Support/knowledge-base/802-15-4-and-zigbee
Jul 06, 2017
Where is the Edgeport Configuration Utility located?
The shortcut to The Edgeport Configuration Utility is located in the "Digi USB" program group on the Start Menu.Note that, with regards to the current Edgeport driver package, simply running the Ed...
https://www.digi.com/Support/knowledge-base/where-is-the-edgeport-configuration-utility-locate
Jul 06, 2017
Linux RealPort Error: ERROR: couldn't register node
Symptoms: #/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 192.168.2.10 8./dgrp_cfg_node: init requested for node xx./dgrp_cfg_node: testing for a loaded moduleUsing /usr/bin/dgrp/dgrp.o./d...
https://www.digi.com/Support/knowledge-base/linux-realport-error-error-couldn-t-register-node
Jul 06, 2017
802.11g WiFi (2.4GHz) vs. XPress Ethernet Bridge (900MHz)
Speed vs. Range 802.11g''''s primary function is to transfer data at high speeds (54 Mbps over-the-air and 35 Mbps streaming) at a short range (<300 ft indoors). For long di...
https://www.digi.com/Support/knowledge-base/802-11g-wifi-2-4ghz-vs-xpress-ethernet-bridge-900m
Jul 06, 2017
Passport--Authorization fails on Cisco ACS server 4.1 (Windows version)
For Authorization against the Cisco TACACS+ server new service types are required. In the Cisco ACS server configuration page go to Interface Configuration/TACACS+ (Cisco) and add following new Ser...
https://www.digi.com/Support/knowledge-base/passport-authorization-fails-on-cisco-acs-server
Jul 06, 2017
How do I install the Classic PCI or the Digi Neo using the 40002448 driver in Windows 2000?
You need administrative privileges to update device drivers. Please be sure you are logged into Windows as Administrator or as a user that is a member of the Administrators group. To update an...
https://www.digi.com/Support/knowledge-base/how-do-i-install-the-classic-pci-or-the-digi-neo-u
Jul 06, 2017
Can I use the Digi One IA Modem for Modbus/RTU or DF1 and 11-bit async character settings?
If you have a newer model (from spring 2004) you can. The older models did not support the 11-bit async char used by Modbus/RTU and DF1 (meaning 8-data bits plus parity)To tell which modem you have...
https://www.digi.com/Support/knowledge-base/can-i-use-the-digi-one-ia-modem-for-modbus-rtu-or
Jul 06, 2017
What is the Maximum Length of EBI Cable for AccelePort Xem System
Maximum length of  EBI cable can not exceed 10'' from the host adapter to the last PORTS/Xem module
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-length-of-ebi-cable-for-accele
Jul 06, 2017
When trying to connect to a port a "Connection refused" error is seen
Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn" #>  set port range= dev=prn A reboot of the Digi unit should ...
https://www.digi.com/Support/knowledge-base/when-trying-to-connect-to-a-port-a-connection-refu
Jul 06, 2017
Omron software is timing out after running for 2 minutes.
You will need to have the device server's optimization mode set to latency. You can do this through the webui configuration/system setting. You will also need to enable Always Grant Port Open R...
https://www.digi.com/Support/knowledge-base/omron-software-is-timing-out-after-running-for-2-m
Jul 06, 2017
Does the Digi One IAP support unsolicited mode when configured for ascii import?
No, the Digi One IAP does not support unsolicited mode. The PLC will need to poll the Digi One IAP's buffers for the data.
https://www.digi.com/Support/knowledge-base/does-the-digi-one-iap-support-unsolicited-mode-whe
Jul 06, 2017
How do I send a break from a telnet session?
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port: telnet (IP_of_Digi_unit) 2001 Where 2001 represents the port number 1, use 2016 for port 16...
https://www.digi.com/Support/knowledge-base/how-do-i-send-a-break-from-a-telnet-session
Jul 06, 2017
The F5 key does not work to go to the next screen on MPI
Try issuing <CTRL>-F 5 instead or set the term type environment variable to ansi: TERM=ansi; export TERM
https://www.digi.com/Support/knowledge-base/the-f5-key-does-not-work-to-go-to-the-next-screen
Jul 06, 2017
Windows did not detect the Digi TS 1,3 , or IA modem durning installation
You will need to manually install the modem through the control panel modem option. The modem file "mdmdgiam.inf" is located on the setup cd that shipped with the product, or it can be downloade...
https://www.digi.com/Support/knowledge-base/windows-did-not-detect-the-digi-ts-1-3-or-ia-modem
Jul 06, 2017
How to test an Edgeport
1. Ensure the current Edgeport driver is installed.2. If possible, connect the Edgeport directly to the computer - not through a USB hub, not through a USB active extension cable, etc. - using a sh...
https://www.digi.com/Support/knowledge-base/how-to-test-an-edgeport
Jul 06, 2017
Windows Direct cable connection parameters
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server.To d...
https://www.digi.com/Support/knowledge-base/windows-direct-cable-connection-parameters
Jul 06, 2017
Summary of the differences between the ConnectPort Display models
Digi offers three ConnectPort Display models: 1. ConnectPort Display (P/N 301-1180-01) The ConnectPort Display is primarily intended to remotely access a PC over an IP network. In this sc...
https://www.digi.com/Support/knowledge-base/summary-of-the-differences-between-the-connectport
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
https://www.digi.com/Support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
How to confirm if an AnywhereUSB is connected and installed properly
Confirming that an AnywhereUSB is connected and installed is a good first step in troubleshooting AnywhereUSB issues.  For example, if an attached USB device doesn't seem to be detected by Win...
https://www.digi.com/Support/knowledge-base/how-to-confirm-if-an-anywhereusb-is-connected-and
Jul 06, 2017
How to disassemble a Watchport USB camera
Some customers have a need to remove or replace the IR filter in their Watchport cameras. The camera must be disassembled in order to do this. Below are instructions on how to do this.  &n...
https://www.digi.com/Support/knowledge-base/how-to-disassemble-a-watchport-usb-camera
Jul 06, 2017
AnywhereUSB workaround for Virtual Machine installation. Status says "Connected to this computer" bu
    Does the virtual machine have the file "USBD.SYS" in the "...\system32\drivers" folder? If not, the following workaround is required:1. Make sure Windows is configured to show file...
https://www.digi.com/Support/knowledge-base/anywhereusb-workaround-for-virtual-machine-install
Jul 06, 2017
XBee & RF Module Feature Comparison Matrix
What: XBee & RF Module Feature Comparison MatrixWhy: One stop shopping to quickly make a module selection and to understand feature differences.Where: On all Digi.com RF Module product pages an...
https://www.digi.com/Support/knowledge-base/xbee-rf-module-feature-comparison-matrix
Jul 06, 2017
Pinouts for HD68M to DB78F Legacy Cable Converter (PN: 63000191-01)

https://www.digi.com/Support/knowledge-base/pinouts-for-hd68m-to-db78f-legacy-cable-converter
Jul 06, 2017
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line inter
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface? Due to enhanced security with Smart Energy gateways, it is not possible to access the co...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-ssh-to-a-connectport-x2e-smart-e
Jul 06, 2017
HOW TO: Add CUPS Serial Printers in Linux
Here are the steps taken for configuring a printer using the CUPS web interface.  Prior to configuring the printer in CUPS, you may need to change the ownership for the tty device.  From ...
https://www.digi.com/Support/knowledge-base/how-to-add-cups-serial-printers-in-linux
Jul 06, 2017
HOW TO: Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for
 With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:    15:58:28, 15 May 2014,GP socket...
https://www.digi.com/Support/knowledge-base/how-to-configure-the-digi-transport-firewall-to-al
Jul 06, 2017
Earth Ground for the PortServer TS 48V DC Dual Feed
Both the positive (+) and negative (-) lines of the 48VDC input power floats relative to both chassis and signal ground so the power is not referenced to earth ground in any particular way.
https://www.digi.com/Support/knowledge-base/earth-ground-for-the-portserver-ts-48v-dc-dual-fee
Jul 06, 2017
HOW TO: Extract the .ALL Digi TransPort File Using FlashWriter
 A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These fil...
https://www.digi.com/Support/knowledge-base/how-to-extract-the-all-digi-transport-file-using-f
Jul 06, 2017
AES Encryption
AES EncryptionDigi's XTend radio has the ability to use 256-bit AES encryption to encrypt and decrypt data that is transmitted over the air. In some applications, such as those sending financ...
https://www.digi.com/Support/knowledge-base/aes-encryption
Jul 06, 2017
Antenna Selection for 900 MHz and 2.4 GHz Modules
Antenna Selection for 900 MHz and 2.4 GHz ModulesAntennas make wireless communications more efficient by focusing the broadcasted energy. When selecting antennas for your application, it is impor...
https://www.digi.com/Support/knowledge-base/antenna-selection-for-900-mhz-and-2-4-ghz-modules
Jul 06, 2017
Data Integrity and Received Signal Strength
Data Integrity and Received Signal StrengthAll Digi radios have the ability to detect and report the received signal strength of incoming packets. Normally, the received signal strength indicati...
https://www.digi.com/Support/knowledge-base/data-integrity-and-received-signal-strength
Jul 06, 2017
Connection List vs. Discovery List, in the AnywhereUSB Configuration Utility
What is the difference between the Connection List and the Discovery List, in the AnywhereUSB Configuration Utility? The Connection List tells the host computer which AnywhereUSB it should attemp...
https://www.digi.com/Support/knowledge-base/connection-list-vs-discovery-list-in-the-anywhereu
Jul 06, 2017
AnywhereUSB compatibility with virtualization solutions
All of the AnywhereUSB models are compatible with various virtualization solutions.   Specifically, we can confirm that the more mainstream virtualization solutions, i.e. VMware ESX/ES...
https://www.digi.com/Support/knowledge-base/anywhereusb-compatibility-with-virtualization-solu
Jul 06, 2017
AnywhereUSB compatibility with Windows 2000
The legacy AnywhereUSB/5 is the only model AnywhereUSB that is compatible with Windows 2000.   All other (newer) AnywhereUSB models are incompatible with Windows 2000, and will only wo...
https://www.digi.com/Support/knowledge-base/anywhereusb-compatibility-with-windows-2000
Jul 06, 2017
AnywhereUSB does not re-connect after host computer is rebooted
Once an AnywhereUSB is connected to a host computer and installed properly, it should automatically attempt to re-connect if the host computer is ever rebooted.   If this does not seem...
https://www.digi.com/Support/knowledge-base/anywhereusb-does-not-re-connect-after-host-compute
Jul 06, 2017
How do I enable my Rockwell device (such as ControlLogix) to poll an remote ASCII device attached to
See the full application note here:PN:90000642_A Rockwell ControlLogix polling ASCII devices as PCCC Slaves  This application note explains how to use a MSG block within a ControlLogix...
https://www.digi.com/Support/knowledge-base/how-do-i-enable-my-rockwell-device-such-as-control
Jul 06, 2017
Running Port Monitor Traces in Windows NT/2000/XP/2003/7/2008/2012
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, Po...
https://www.digi.com/Support/knowledge-base/running-port-monitor-traces-in-windows-nt-2000-xp
Jul 06, 2017
How to setup an AnywhereUSB to automatically connect to a host computer upon boot, without logging i
There is no specific method to have an AnywhereUSB automatically connect to a host computer upon boot, other than following the normal AnywhereUSB installation procedure.  That is, after the A...
https://www.digi.com/Support/knowledge-base/how-to-setup-an-anywhereusb-to-automatically-conne
Jul 06, 2017
Understanding the legacy AnywhereUSB/5 architecture in the AnywhereUSB Viewer Utility
Why are the legacy AnywhereUSB/5 USB ports split up into two groups, in the AnywhereUSB Viewer Utility?  Which of those ports correspond to the 5 physical USB ports? The legacy AnywhereUSB/5...
https://www.digi.com/Support/knowledge-base/understanding-the-legacy-anywhereusb-5-architectur
Jul 06, 2017
Can I set up RSLinx to see two DF1 devices on a single Digi One IAP?
See the full application note here:http://www.digi.com/resources/documentation/digidocs/pdfs/90000640.pdf This application note explains how to set up 2 DF1 devices on the Digi One IAP and o...
https://www.digi.com/Support/knowledge-base/can-i-set-up-rslinx-to-see-two-df1-devices-on-a-si
Jul 06, 2017
Repeater functionality in Firmware
Digi has developed firmware which will allow the XStream and XTend modems to act as repeaters. Repeaters can be used in a wireless network using the XStream or XTend Radio Modems to extend range...
https://www.digi.com/Support/knowledge-base/repeater-functionality-in-firmware
Jul 06, 2017
What is the default IP for Digi's Cellular units?
The Factory default IP address is 192.168.1.1, the default HTTP port is 80 and the default HTTPS port is 443
https://www.digi.com/Support/knowledge-base/what-is-the-default-ip-for-digi-s-cellular-units
Jul 06, 2017
Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the
Verify that the WAN side is up on the Connect WAN by checking that the Cellular Link led is on and that you have two or more Signal Strength leds on. Verify that you have entered the Connect W...
https://www.digi.com/Support/knowledge-base/can-t-browse-the-internet-to-remote-web-sites-i-e
Jul 06, 2017
Extra Carriage Return or Line Feed When Using PuTTY
Problem: When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from?   Cause: PuTTY settings for terminal emu...
https://www.digi.com/Support/knowledge-base/extra-carriage-return-or-line-feed-when-using-putt
Jul 06, 2017
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling i...
https://www.digi.com/Support/knowledge-base/how-many-network-slave-devices-can-a-digi-device-o
Jul 06, 2017
Solaris Printer Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good ...
https://www.digi.com/Support/knowledge-base/solaris-printer-configuration
Jul 06, 2017
How do I setup IP forwarding/filtering with the Connect Wan?
Introduction The Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections:1. Network Address Translation (NAT)2...
https://www.digi.com/Support/knowledge-base/how-do-i-setup-ip-forwarding-filtering-with-the-co
Jul 06, 2017
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you ...
https://www.digi.com/Support/knowledge-base/how-many-serial-slaves-can-the-digi-industrial-dev
Jul 06, 2017
How Do I Find Out Uptime of PortServer
login as root (default password is dbps) Issue command : #> set time
https://www.digi.com/Support/knowledge-base/how-do-i-find-out-uptime-of-portserver
Jul 06, 2017
EtherLite® Authorized Host List Setup
By default, an EtherLite® Unit will accept a connection from any host with the appropriate driver. However, it is possible to restrict access to a few specific IP addresses and/or by hosts...
https://www.digi.com/Support/knowledge-base/etherlite-authorized-host-list-setup
Jul 06, 2017
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
https://www.digi.com/Support/knowledge-base/how-many-rs-485-serial-devices-do-digi-device-and
Jul 06, 2017
Do Any Digi Products Support Modbus Cry Out?
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn'...
https://www.digi.com/Support/knowledge-base/do-any-digi-products-support-modbus-cry-out
Jul 06, 2017
Remote authentication to the web ui.
Create a "user" locally on the Digi CM/Passport via the web ui or configmenu. Have this same user in your remote authentication database (RADIUS, TACACS+, LDAP, Kerberos). Assign the u...
https://www.digi.com/Support/knowledge-base/remote-authentication-to-the-web-ui
Jul 06, 2017
What Gage Wire is Used for the Power Input of Digi One IA RealPort
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the termin...
https://www.digi.com/Support/knowledge-base/what-gage-wire-is-used-for-the-power-input-of-digi
Jul 06, 2017
TS 4 MEI Firmware
The TS 4 MEI part number 50000836-02 D (new style) has a dip switch for each port. Must use firmware version J1 or greater. Back rev's of firmware will cause the device to flash 331.
https://www.digi.com/Support/knowledge-base/ts-4-mei-firmware
Jul 06, 2017
Default TCP Socket for Allen Bradley Ethernet
When using the Allen Bradly ethernet driver you must use the default socket 2222 or it will fail to work with your Digi device.
https://www.digi.com/Support/knowledge-base/default-tcp-socket-for-allen-bradley-ethernet
Jul 06, 2017
TI530 PLC Optimization Setting
Here is a detail to remember: the older TI530 PLC does not work in low-latency mode. It must be set to throughput mode. Its serial driver has a very tight "gap" timeout such that the entire message...
https://www.digi.com/Support/knowledge-base/ti530-plc-optimization-setting
Jul 06, 2017
Port-sensitive/realtime application workaround for RealPort drivers
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term). What I refer to when I say "port-sens...
https://www.digi.com/Support/knowledge-base/port-sensitive-realtime-application-workaround-for
Jul 06, 2017
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that Package Dependenci...
https://www.digi.com/Support/knowledge-base/tgz-or-non-rpm-method-of-installing-the-realport-d
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
https://www.digi.com/Support/knowledge-base/where-can-i-locate-legacy-drivers
Jul 06, 2017
Linux Printer Hardware Flow Control Configuration.
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can't seem to be resolved. Most printers are simply ...
https://www.digi.com/Support/knowledge-base/linux-printer-hardware-flow-control-configuration
Jul 06, 2017
Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels.
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
https://www.digi.com/Support/knowledge-base/cannot-install-or-locate-a-driver-for-isa-adapter
Jul 06, 2017
Modbus Serial Slave with ProWorxNxT.
NOTE: This example was setup using a Schneider Compact 265 running ProWorxNxT Online Software (v. 2.20) from Schneider.  Therefore the application section may not apply to you, but may offer s...
https://www.digi.com/Support/knowledge-base/modbus-serial-slave-with-proworxnxt
Jul 06, 2017
The stty or ditty.dgap settings do not stay configured on the ports and revert to 9600/8/1/None when
It is typical behavior in UNIX to revert port settings to default values when a port is opened/closed. Create a startup file that is executed after the dgap driver module is loaded. Here is a...
https://www.digi.com/Support/knowledge-base/the-stty-or-ditty-dgap-settings-do-not-stay-config
Jul 06, 2017
PPP Configuration With CHAP Authentication on PortServer TS/II and Digi One TS Units.
Chap authentication cpconf settings using 2 PortServer TS units.   In this example, a PPP link is configured with CHAP authentication on 2 PortServer units where the dial-out Ports...
https://www.digi.com/Support/knowledge-base/ppp-configuration-with-chap-authentication-on-port
Jul 06, 2017
How come multiple active Modbus/TCP masters connected to DigiOne IAP do not confuse the serial Modbu
The DigiOne-IAP works the same way a network Printer Server allows multiple users to share a printer. Just as the Print Server understands the concept of a print job, the DigiOne-IAP understands th...
https://www.digi.com/Support/knowledge-base/how-come-multiple-active-modbus-tcp-masters-connec
Jul 06, 2017
Where is the EDS file for the Digi One IAP when using Ethernet/IP?
You'll find the following 5 files in the ZIP:PN:90000637_A ZIP of ODVA EDS files for Digi One IAPDigiOne_IA_RP_v1_1.eds (for older single-port DOIARP firmware "D1")DigiOne_IAP1_v2_1.e...
https://www.digi.com/Support/knowledge-base/where-is-the-eds-file-for-the-digi-one-iap-when-us
Jul 06, 2017
Do you support ModbusPlus (Modbus+)?
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast t...
https://www.digi.com/Support/knowledge-base/do-you-support-modbusplus-modbus
Jul 06, 2017
How many Masters can I can access the Digi One IAP with ''E'' firmware?
We allow 64 incoming Masters and outgoing Slaves. This includes both network and serial devicesSo as example - RSLinx to a Rockwell PLC:A) Master incoming:1) RSlinx via AB/Enet2) UDP listener to 20...
https://www.digi.com/Support/knowledge-base/how-many-masters-can-i-can-access-the-digi-one-iap
Jul 06, 2017
I can not get my ControlLogix PLC to talk using DF1 on it's serial port connected to my Digi One IAP
You will need to install the RealPort driver.The ControlLogix PLC uses CIP instead of PCCC like SLC and MicroLogix PLC's use
https://www.digi.com/Support/knowledge-base/i-can-not-get-my-controllogix-plc-to-talk-using-df
Jul 06, 2017
Antenna and cable impedance
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match.Ensure that the cable being used is rated for the f...
https://www.digi.com/Support/knowledge-base/antenna-and-cable-impedance
Jul 06, 2017
Using Digital I/O line to control a relay using an XStream radio
This guide is only applicable to the XStream family of modems. Follow these instructions to configure two modules to pass a dry contact input to a relay output: Change the "DR" parame...
https://www.digi.com/Support/knowledge-base/using-digital-i-o-line-to-control-a-relay-using-an
Jul 06, 2017
Recovery procedure for XStream and XCite radios
This article is a guide for recovering an XStream or XCite radio that is in an unresponsive state.WARNING: Performing a recovery will restore the radio to a factory default state, all settings wi...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-xstream-and-xcite-radios
Jul 06, 2017
XTend Temperature Performance
The 9XTend radio is a 1 Watt Frequency Hopping Spread Spectrum radio. The FCC and Canadian agencies have limited the amount of power that radio can broadcast in the 902 -928 MHz ISM band. While ...
https://www.digi.com/Support/knowledge-base/xtend-temperature-performance
Jul 06, 2017
How to Set Up a TransPort with a Gobi 2000/3000 for use with AT&T
Gobi AT&T Mobile SettingsOverview This document will quickly walk you through running the Gobi Carrier Wizard, how to setup the device for AT&T networks.  This could also be used for a...
https://www.digi.com/Support/knowledge-base/how-to-set-up-a-transport-with-a-gobi-2000-300-(2)
Jul 06, 2017
SuSE 8.0 Installation Error Kernel Source Mismatch
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source ...
https://www.digi.com/Support/knowledge-base/suse-8-0-installation-error-kernel-source-mismatch
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee ...
https://www.digi.com/Support/knowledge-base/zigbee-encryption
Jul 06, 2017
Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Dev
This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices.  To collect the traces, it is necessary to use the Digi dev...
https://www.digi.com/Support/knowledge-base/collecting-general-technical-support-logs-for-digi
Jul 06, 2017
How do I recover my Digi ConnectPort WAN?
 Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort WAN VPN.  Tools needed: ConnectPort WAN VPN Phillips screwdriver PC or lap...
https://www.digi.com/Support/knowledge-base/how-do-i-recover-my-digi-connectport-wan
Jul 06, 2017
Agriculture Monitoring with XTend Mesh
Crop-growers in North America are benefiting from Digi's proprietary DigiMesh protocol, now implemented in firmware on the long-range 900 MHz XTend RF Module. An innovative OEM has developed a u...
https://www.digi.com/Support/knowledge-base/agriculture-monitoring-with-xtend-mesh
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/Support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
What are the differences between the Watchport USB camera models?
What are the differences between the Watchport/V, Watchport/V2, and Watchport/V3 USB cameras?   Interfaces: The Watchport/V is a VfW (Video for Windows) based camera that uses a TWAIN d...
https://www.digi.com/Support/knowledge-base/what-are-the-differences-between-the-watchport-usb
Jul 06, 2017
I have multiple computers running Watchport Manager. How will this affect the "Remote Monitoring" fe
NOTE:  Watchport Manager is no longer supported and is provided "as is".  This information is provided as a courtesy for legacy applications. In the "Remote Monitoring" sectio...
https://www.digi.com/Support/knowledge-base/i-have-multiple-computers-running-watchport-manage
Jul 06, 2017
How to increase the frame rate of a Watchport/V2 or Watchport/V3 USB camera for a low light environm
In general, the shutter speed controls the frame rate of the camera. So, if you're in a low light environment and AGC - Automatic Gain Control - is set to "Average" (the default setting), the camer...
https://www.digi.com/Support/knowledge-base/how-to-increase-the-frame-rate-of-a-watchport-v2-o
Jul 06, 2017
Watchport/D USB Distance Sensor misidentified as Watchport/P USB Proximity Sensor
By design, newer model Watchport/D Distance Sensors are in fact identified as "Watchport/P" devices in the firmware. That is, if you issue the "I" command (after opening the res...
https://www.digi.com/Support/knowledge-base/watchport-d-usb-distance-sensor-misidentified-as-w
Jul 06, 2017
What alert mechanisms does Watchport Manager offer?
What alert mechanisms does Watchport Manager offer, for notification of Watchport Sensors being triggered?NOTE:  Watchport Manager is no longer supported and is provided "as is". &nb...
https://www.digi.com/Support/knowledge-base/what-alert-mechanisms-does-watchport-manager-offer
Jul 06, 2017
How to improve photo quality for ID badge applications using Watchport USB cameras?
I am using a Watchport camera for an ID badge application and the printed photos of employees faces are grainy/pixelated. What can I do to improve the quality of the photos printed on the badges? ...
https://www.digi.com/Support/knowledge-base/how-to-improve-photo-quality-for-id-badge-applicat
Jul 06, 2017
About software enhanced 1280x960 resolution listed in the Watchport USB camera specs
How can I obtain the software enhanced 1280x960 resolution that is listed in the Watchport USB camera spec sheet? Also, what does software enhanced mean? The "native" resolution of both the Watch...
https://www.digi.com/Support/knowledge-base/about-software-enhanced-1280x960-resolution-listed
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ter...
https://www.digi.com/Support/knowledge-base/the-at-command-set
Jul 06, 2017
The Serial Break Condition on XStream radios
A Serial Break condition is defined in the context of asynchronous serial data transmission as a series of null bits longer than a single character, including the start and stop bits. In other w...
https://www.digi.com/Support/knowledge-base/the-serial-break-condition-on-xstream-radios
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART o...
https://www.digi.com/Support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substanc...
https://www.digi.com/Support/knowledge-base/rohs-certificate-of-compliance
Jul 06, 2017
Adaptors for Host Serial Connections
Serial RS232/485 communication through a DB9 connector is the most common interface for Digi radios. Many PCs have a limited number of serial ports from which to connect peripherals, and often t...
https://www.digi.com/Support/knowledge-base/adaptors-for-host-serial-connections
Jul 06, 2017
How can I refresh the XBee Network page of a device showing old entries in Device Cloud?
Navigate to XBee Network page under Device Manager in Device Cloud, right click on the particular device and select Discover, a dialog box appears, enable the check box Clear the cache on...
https://www.digi.com/Support/knowledge-base/how-can-i-refresh-the-xbee-network-page-of-a-devic
Jul 06, 2017
How to get IO samples at regular interval from end device in a ZigBee network
Use periodic sampling, set IR on the end devices to some non zero value and provide the destination address on the end nodes as SH and SL of the Coordinator(ConnectPort X4 gateway).Only devices run...
https://www.digi.com/Support/knowledge-base/how-to-get-io-samples-at-regular-interval-from-end
Jul 06, 2017
No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Pytho...
https://www.digi.com/Support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
Jul 06, 2017
How to use the Digi Transports GPS data in Google Maps
How to format Digi Transport GPS data correctly so Google Maps knows how to use it  You can get the GPS data by entering the following command from the unit's CLI or in the WebUI under Managem...
https://www.digi.com/Support/knowledge-base/how-to-use-the-digi-transports-gps-data-in-google
Jul 06, 2017
SCI request error - "Name not registered" in Device Cloud
When you are using Python callback SCI request, you may receive an error like "Name not registered" in the response as shown below        <do_command target="rci_callback_example&...
https://www.digi.com/Support/knowledge-base/sci-request-error-name-not-registered-in-device-cl
Jul 06, 2017
What is the Processor and Memory used in ConnectPort X4?
ConnectPort X4 has a NS9360(ARM9) processor, 150MHz, 32-bit, 32MB RAM and 16MB flash.For other specifications please refer the following link, http://www.digi.com/products/wireless-routers-gateways...
https://www.digi.com/Support/knowledge-base/what-is-the-processor-and-memory-used-in-connectpo
Jul 06, 2017
Range Testing of ZigBee Network using Cluster ID
X-CTU provides feature to test the range capabilities of RF modules. As range of these modules depends on several parameters, its a nice way to figure out the actual range and signal strength of mo...
https://www.digi.com/Support/knowledge-base/range-testing-of-zigbee-network-using-cluster-id
Jul 06, 2017
Digi M10 Inbound, Outbound queues and Message size
Default size of Inbound and Outbound Message Queue is 64KOne SCO message of Digi M10 can have size atmost 1024 bytes, wherein ORBCOMM supports upto 8192 bytesGlobalGram and reports size are same as...
https://www.digi.com/Support/knowledge-base/digi-m10-inbound-outbound-queues-and-message-size
Jul 06, 2017
M10 is connected but S/N, Version numbers are not found in Dashboard
You might be using old version of Dashboard and you have an old firmware on M10. Use C:\Program Files\Digi\Digi m10 JumpStart Kit\tools\m10UpgradeUtility.exe tool in your PC to upgrade modem f...
https://www.digi.com/Support/knowledge-base/m10-is-connected-but-s-n-version-numbers-are-not-f
Jul 06, 2017
MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
MAC addresses are not printed on module's label due to space constraints. Customer needs to: Read MACs from NVRAM Read MAC from barcode on white label of module(If your module has 4 3D barcod...
https://www.digi.com/Support/knowledge-base/mac-addresses-are-not-printed-on-connectcard-for-i
Jul 06, 2017
M10 status packets says Gateway is visible but NO Satellite, which is not meaningful
Satellite Connectivity M10 will query for Satellite link each and every second and update whether it is visible or not.Gateway Connectivity M10 will query for Gateway visibility of Satellite in e...
https://www.digi.com/Support/knowledge-base/m10-status-packets-says-gateway-is-visible-but-no
Jul 06, 2017
Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%) Furthermore, MTBF specifically excludes wear-out factors. A fan’s MT...
https://www.digi.com/Support/knowledge-base/understanding-mtbf-mean-time-between-failures
Jul 06, 2017
XBee 802.15.4 Addressing
The 802.15.4 RF protocol uses addressing to distinguish one radio from the next and prevents duplicate data packets. It is very important that each XBee module have a unique source address (MY) ...
https://www.digi.com/Support/knowledge-base/xbee-802-15-4-addressing
Jul 06, 2017
XBee 802.15.4 Digital Input/Output Line Passing
The basic concept behind Digital Input/Output (DIO) lines is to pass a digital signal on the DIO pins, in addition to the serial UART data that the XBee sends. The XBee is capable of directly sen...
https://www.digi.com/Support/knowledge-base/xbee-802-15-4-digital-input-output-line-passing
Jul 06, 2017
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
https://www.digi.com/Support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Jul 06, 2017
Modbus Protocol
Modbus is a serial protocol commonly used in industrial automation applications. Digi XTend radio modems support Modbus-ASCII and Modbus-RTU with no special configuration. In fact, the radio mod...
https://www.digi.com/Support/knowledge-base/modbus-protocol
Jul 06, 2017
XBee ZigBee Addressing
The XBee ZigBee firmware uses the same 802.15.4 RF protocol used in our other (non-ZigBee) firmware versions. Even though the base RF protocol is the same the addressing and message delivery sys...
https://www.digi.com/Support/knowledge-base/xbee-zigbee-addressing
Jul 06, 2017
XBee Cyclic Sleep Example: Indirect Messaging
Sleep modes can be used to effectively reduce power consumption and extend battery life. Indirect messaging is one way in which the XBee family of radios can conserve power through periodic slee...
https://www.digi.com/Support/knowledge-base/xbee-cyclic-sleep-example-indirect-messaging
Jul 06, 2017
USB port voltage output information on the Hubport/4+ and Hubport/4c+
USB port #1 (the first from the left) is 24V.   The remaining USB ports, 2-4, are all 12V.  Note:  Depending on the age of the unit. the USB ports may be all Black (older varian...
https://www.digi.com/Support/knowledge-base/usb-port-voltage-output-information-on-the-hubport
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be di...
https://www.digi.com/Support/knowledge-base/antennas-an-introductory-guide
Jul 06, 2017
"Error saving the image. Check file extension" message when saving a captured frame with VC3Viewer,
This message doesn't necessarily mean that the file extension is invalid. It may be due to the location where the file is trying to be saved, i.e. the Windows user account may not have permissions ...
https://www.digi.com/Support/knowledge-base/error-saving-the-image-check-file-extension-messag
Jul 06, 2017
Files Needed - The file 'Edgeport.lnk' on Edgeport Driver Disk for Windows 2000, XP Server 2003 is n
This error is due to an bug that can happen when you're using an older Edgeport driver. It usually happens if you unplug an Edgeport and then plug it into a different USB port, or connect another E...
https://www.digi.com/Support/knowledge-base/files-needed-the-file-edgeport-lnk-on-edgeport-dri
Jul 06, 2017
Understanding the "Multi-TT switched USB architecture" Hubport feature
Newer Hubports, such as the compact ("c") models and the Hubport/14 are USB 2.0 hubs that offer a feature called Multi-TT switched USB architecture. This article is intended to explain how much ban...
https://www.digi.com/Support/knowledge-base/understanding-the-multi-tt-switched-usb-architectu
Jul 06, 2017
Edgeport/1 recognized as a "TUSB 3410 boot device" in Device Manager and will not install
Unfortunately, this means the Edgeport/1 is defective.  Please contact Digi tech support to arrange an RMA.
https://www.digi.com/Support/knowledge-base/edgeport-1-recognized-as-a-tusb-3410-boot-device-i
Jul 06, 2017
How to install a Hubport/PCI+ LP 1x24V?
The Hubport/PCI+ LP 1x24V doesn't have gold "keys", so it's not possible to connect it to a motherboard's PCI slot.The lack of gold "keys" is actually normal. Instead of connecting the Hubport to t...
https://www.digi.com/Support/knowledge-base/how-to-install-a-hubport-pci-lp-1x24v
Jul 06, 2017
How to configure Windows Firewall on an AnywhereUSB host computer
This can be done one of two ways:    1. Add the AnywhereUSB Configuration Utility as an "Exception". The path to this file is \system32\AwUsbCfg.exe (for 32-bit OS's) or \system32...
https://www.digi.com/Support/knowledge-base/how-to-configure-windows-firewall-on-an-anywhereus
Jul 06, 2017
Unable to configure AnywhereUSB IP settings, or reboot an AnywhereUSB, in the AnywhereUSB Configurat
This behavior is due to a security enhancement that was introduced in the v1.38 firmware for 2nd generation AnywhereUSBs. By 2nd generation models, we are referring to all models other than the leg...
https://www.digi.com/Support/knowledge-base/unable-to-configure-anywhereusb-ip-settings-or-reb
Jul 06, 2017
AnywhereUSB/14 redundancy features in detail
The AnywhereUSB/14 offers two redundancy features: IP Network Failover and Redundant Power Supplies. This article contains detailed descriptions of these features.   1. IP Network Fail...
https://www.digi.com/Support/knowledge-base/anywhereusb-14-redundancy-features-in-detail
Jul 06, 2017
Can the Edgeport/21 or Edgeport/421 parallel port be used with a license key / security dongle?
No, we have never seen these devices work with a USB-to-parallel port, such as the one on the Edgeport/21 and Edgeport/421.   Two reasons:   A. The software is looking for...
https://www.digi.com/Support/knowledge-base/can-the-edgeport-21-or-edgeport-421-parallel-port
Jul 06, 2017
Technical info about camera control settings for Watchport/V2 and Watchport/V3 cameras, using the Di
Video Compression (checkbox) = This controls how the data is transferred over the USB.Unchecked: YUY2 data is transferred from the camera to the camera driver;Checked: MJPG data is transferred from...
https://www.digi.com/Support/knowledge-base/technical-info-about-camera-control-settings-for-w
Jul 06, 2017
"A failure occurred reading an object" error with Symantec Backup Exec software
This error is due to a bug in some older versions of the AnywhereUSB driver package. When one these older versions are installed on a Server 2008 computer, that error may happen when performing a b...
https://www.digi.com/Support/knowledge-base/a-failure-occurred-reading-an-object-error-with-sy
Jul 06, 2017
Low Voltage Interface to OEM RF Module (3.3V)
Digi offers several options for interfacing to a low voltage (3.3V) system or a 5V system. The simplest option is to use either the 3V XBee or a 9XTend OEM modules which supports a flexible input ...
https://www.digi.com/Support/knowledge-base/low-voltage-interface-to-oem-rf-module-3-3v
Jul 06, 2017
Restoring module defaults on XStream, XCite, and XTend radio modems
Very often any abnormal radio modem behaviors are due to the configuration. Restoring the defaults will return the radio modem to a known state and should be the first action taken when troubles...
https://www.digi.com/Support/knowledge-base/restoring-module-defaults-on-xstream-xcite-and-xte
Jul 06, 2017
Received Signal Strength Indicator (RSSI) on XStream and XCite radio modems
This document discusses the measurement of received RF signals and how these measurements are read and reported. It includes tables showing how the RS values returned from the ATRS command corre...
https://www.digi.com/Support/knowledge-base/received-signal-strength-indicator-rssi-on-xstream
Jul 06, 2017
Application Note - 900 MHz vs 2.4 GHz in XStream radio modems.
To determine whether you should use 900 MHz or 2.4 GHz RFd2d technology for your products you need to answer the following: What is the maximum range your product needs to communicate? Will y...
https://www.digi.com/Support/knowledge-base/application-note-900-mhz-vs-2-4-ghz-in-xstream-rad
Jul 06, 2017
How to use different GPIOs for gpio_test_c example
The gpio_test example is using BUTTON2 and LED2 on (Wi-)i.MX53. In order to use different pins, you need to modify the example application gpio_test.c:} plat_list[PLAT_NONE + 1] = { .. MK(CCMX53...
https://www.digi.com/Support/knowledge-base/how-to-use-different-gpios-for-gpio-test-c-example
Jul 06, 2017
Part number for the barrel type power connector
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available ...
https://www.digi.com/Support/knowledge-base/part-number-for-the-barrel-type-power-connector
Jul 06, 2017
Wi-i.MX53 or i.MX53 modules seem not to boot reliably on a Digi Wi-i.MX53 JumpStart board
The JSCCWMX53 has an autoboot circuit. This circuit is used to select if we want to press the "Power" button for booting or if we want to boot when the supplies are ON.The autoboot circuit generate...
https://www.digi.com/Support/knowledge-base/wi-i-mx53-or-i-mx53-modules-seem-not-to-boot-relia
Jul 06, 2017
ConnectCore XP 270 not booting on custom hardware with custom firmware. How to reset to factory defa
Cross check the boot process on a Digi Karo/Triton development board for ConnectCore XP. If it does not boot on the Digi board with serial output anymore, you need to reprogram U-Boot firmware wit...
https://www.digi.com/Support/knowledge-base/connectcore-xp-270-not-booting-on-custom-hardware
Jul 06, 2017
By default Linux kernel logo will be disabled after about 10min. Meaning the screen gets blank. This
In order to keep the logo being displayed, you can pass consoleblank=0 kernel command line during boot (from U-Boot command line prompt):# setenv std_bootarg consoleblank=0; saveenvOr during runtim...
https://www.digi.com/Support/knowledge-base/by-default-linux-kernel-logo-will-be-disabled-afte
Jul 06, 2017
Running Qt sample application on Wi-i.MX28 with Fusion 7" LCD (from Android Kit)
Digi Embedded Linux 5.9 default Linux build for ConnectCard (Wi-)i.MX28 by default has not configured any graphical capabilities.In order to run the Qt example applications with the 7" LCD as used ...
https://www.digi.com/Support/knowledge-base/running-qt-sample-application-on-wi-i-mx28-with-fu
Jul 06, 2017
Can't update U-Boot or Linux via Ethernet on my Digi Connect ME 9210
The factory programmed U-Boot on Digi Connect ME 9210 might not allow you to update firmware via Ethernet on your custom board. Either plug the module to a Digi development board to update firmware...
https://www.digi.com/Support/knowledge-base/can-t-update-u-boot-or-linux-via-ethernet-on-my-di
Jul 06, 2017
Maximizing range
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a...
https://www.digi.com/Support/knowledge-base/maximizing-range
Jul 06, 2017
XTAB - XTend to XStream adapter board
Here are some photos of the two XTend Adapter Boards-with and without Accessories-(p/n: XTAB and XTAB-A). The XTABs create an XStream footprint for the XTend OEM module. Following are some explanat...
https://www.digi.com/Support/knowledge-base/xtab-xtend-to-xstream-adapter-board
Jul 06, 2017
XStream Packetizing Algorithm
Digi radio modems are packet radios. Data shifted into the serial interface is buffered in a Din Buffer, packetized with a header and CRC and transmitted over-the-air. A receiving radio modem wil...
https://www.digi.com/Support/knowledge-base/xstream-packetizing-algorithm
Jul 06, 2017
Cyclic Sleep Mode Example for Xtend and XStream radios
This knowledgebase article is provided as an example configuration for 16-second cyclic sleep mode.Setup: The following setup may be used as a guide for a minimum-power 16-second cyclic sleep con...
https://www.digi.com/Support/knowledge-base/cyclic-sleep-mode-example
Jul 06, 2017
How to properly ground a radio modem to protect from lightning
Following are some general guidelines for grounding a Digi PKG radio modem when the modem, antenna, conduit, or any component of the communication system is likely to be hit with a lightning strike...
https://www.digi.com/Support/knowledge-base/how-to-properly-ground-a-radio-modem-to-protect-fr
Jul 06, 2017
Full-duplex data transfer over radio modems
Full-duplex refers to a system which transmits and receives data in two directions at the same time. The telephone system is full-duplex as one can talk and listen simultaneously. A walkie-talki...
https://www.digi.com/Support/knowledge-base/full-duplex-data-transfer-over-radio-modems
Jul 06, 2017
Python version incompatibility error in Digi ESP for python
When there is a mismatch in python version for the selected sample project and selected device, you will receive error - "python version incompatibility"To avoid this error, after you sel...
https://www.digi.com/Support/knowledge-base/python-version-incompatibility-error-in-digi-esp-f
Jul 06, 2017
Make USB Mouse working with Qt sample applications
First make sure your Linux kernel has support for USB mouse (the default kernel should have):CONFIG_INPUT_MOUSEDEVCONFIG_USBCONFIG_USB_SUPPORTCONFIG_USB_HIDCONFIG_USB_DEVICEFSTo check this on your ...
https://www.digi.com/Support/knowledge-base/make-usb-mouse-working-with-qt-sample-applications
Jul 06, 2017
Does the radio modem interfere with other circuits on the PCB?
Digi RF Modules produce a very small amount of noise. All Digi radio modems have been tested and certified to comply with the FCC part 15 regulations which measure the interference that the radio...
https://www.digi.com/Support/knowledge-base/does-the-radio-modem-interfere-with-other-circuits
Jul 06, 2017
Connecting two or more serial devices to one radio modem
Is it possible to connect two serial port devices to just one radio modem? Answer: Yes, use a serial multiplexer to send multiple serial streams through one radio pair.
https://www.digi.com/Support/knowledge-base/connecting-two-or-more-serial-devices-to-one-radio
Jul 06, 2017
Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PK...
https://www.digi.com/Support/knowledge-base/using-lantronix-device-installer-and-comport-redir
Jul 06, 2017
Low Latency for Xtend and XStream Digi Radio Modules
Digi radio modems are extremely easy to use. The default mode of operation is a transparent mode allowing the modems to replicate an RS232 or RS485 serial cable between the connected devices. The o...
https://www.digi.com/Support/knowledge-base/low-latency-for-xtend-and-xstream-digi-radio-modul
Jul 06, 2017
Department of Defense Form 1494 (DD 1494)
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Admini...
https://www.digi.com/Support/knowledge-base/department-of-defense-form-1494-dd-1494
Jul 06, 2017
What conformal coating material is used on the industrial rated radios?
* Note:This information only applies to XStream, XCite, and some older, specific XTend radios. Digi Industrial rated radio modules are coated using a 3 step process that was developed to ensure r...
https://www.digi.com/Support/knowledge-base/what-conformal-coating-material-is-used-on-the-ind
Jul 06, 2017
Recommended female receptacle (header) for electrical interface to module
What is the recommended female connector (receptacle) for mounting the RF module?XStream and XCite interface connectors The XStream and XCite radio modules are supplied with 11-pin and 4-pin 0.1&q...
https://www.digi.com/Support/knowledge-base/recommended-female-receptacle-header-for-electrica
Jul 06, 2017
How to mechanically secure RF module
The XStream, XCite, and XBee RF modules do not have mounting holes through the PC board so we have suggested several other methods for securing the module: Position the module in the housing so...
https://www.digi.com/Support/knowledge-base/how-to-mechanically-secure-rf-module
Jul 06, 2017
XBee firmware revision history and identification
XBee ZigBee (Series 2) Firmware Identification XBee ZigBee firmware version numbers will have 4 significant digits. All numbers are hexadecimal and can have a range from 0-F. A version can be ...
https://www.digi.com/Support/knowledge-base/xbee-firmware-revision-history-and-identification
Jul 06, 2017
XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
ZigBee firmware revision history for the XBee/XBee-PRO radio modems. 10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to some ...
https://www.digi.com/Support/knowledge-base/xbee-xbee-pro-series-1-zigbee-module-firmware-revi
Jul 06, 2017
XCite Firmware Revision History
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single ch...
https://www.digi.com/Support/knowledge-base/xcite-firmware-revision-history
Jul 06, 2017
XStream firmware revision history
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 )Table of contents Version 5.0 code base Version 5000 Version 4.0 code base Version 4.2B5...
https://www.digi.com/Support/knowledge-base/xstream-firmware-revision-history
Jul 06, 2017
Command Description Document v4.29
The sample commands listed in this document represent all of the user-defined parameters in the 9XStream and 24XStream wireless modules up to firmware version 4.29. Relevant FilesCommand Descrip...
https://www.digi.com/Support/knowledge-base/command-description-document-v4-29
Jul 06, 2017
Using the explicite transmit frame to support ZDOs (ZigBee Device Objects) in the XBee API.
The ZigBee Device Profile is a management and discovery service layer supported on all ZigBee devices. Like all other profiles, the ZigBee Device Profile defines a set of clusters that can be use...
https://www.digi.com/Support/knowledge-base/using-the-explicite-transmit-frame-to-support-zdos
Jul 06, 2017
Sending data through an 802.15.4 network latency timing
How long does it take to send data through an 802.15.4 network? Digi's XBee Series 1 radio modules run 802.15.4 firmware, which allows them to transmit data in a point-to-point, peer-to-pe...
https://www.digi.com/Support/knowledge-base/sending-data-through-an-802-15-4-network-latency-t
Jul 06, 2017
Debugging joining in a XBee ZigBee ZB network using the AI command.
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can...
https://www.digi.com/Support/knowledge-base/debugging-joining-in-a-xbee-zigbee-zb-network-usin
Jul 06, 2017
Linux TCPIP driver source code for Digi wireless serial modems
       Digi modems feature a simple serial interface. Sending data through the wireless link is as simple as sending data through a comm port so in most applications you can...
https://www.digi.com/Support/knowledge-base/linux-tcpip-driver-source-code-for-digi-wireless-s
Jul 06, 2017
Low power operation for telephone modem interface board (PKG-T)
Question Can the telephone-radio modem board (PKG-T) be used in lower power modes?Answer Yes, both the radio and phone modems can operate in lower power modes. The XStream radio modem has a cycl...
https://www.digi.com/Support/knowledge-base/low-power-operation-for-telephone-modem-interface
Jul 06, 2017
How to set a Portserver TS or Digi One for low latency or throughput mode
What is the optimization setting used for on the Digi Terminal and Device server products? Optimization - This field determines how much bandwidth is used on the network.The available options:Late...
https://www.digi.com/Support/knowledge-base/how-to-set-a-portserver-ts-or-digi-one-for-low-lat
Jul 06, 2017
Using Digi radios in multidrop networks
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi...
https://www.digi.com/Support/knowledge-base/using-digi-radios-in-multidrop-networks
Jul 06, 2017
Functions of the Digi ethernet radio
Digi offers two types of Ethernet radios for different applications. The two types of Ethernet radios are the PKG-E and the XPress Ethernet Bridge. The Digi Ethernet modem PKG-E (PKGE) can be use...
https://www.digi.com/Support/knowledge-base/functions-of-the-digi-ethernet-radio
Jul 06, 2017
Connecting multiple PKG-E ethernet gateways to one comm port
For the ethernet connected Digi radio PKG-E (PKGE), Digi provides virtual comm port software that will forward data sent from an application on a PC to a "serial port" that is actually a ...
https://www.digi.com/Support/knowledge-base/connecting-multiple-pkg-e-ethernet-gateways-to-one
Jul 06, 2017
Can I convert an XBee/XBee-PRO ZNET 2.5 Module to a ZB Module?
Can I Convert an XBee/XBee-PRO ZNet 2.5 Module to a ZB Module?Yes, and there is no charge. Download the ZNet 2.5 to ZB Conversion Kit here. Please contact Support if you have any questions.
https://www.digi.com/Support/knowledge-base/can-i-convert-an-xbee-xbee-pro-znet-2-5-module-to
Jul 06, 2017
Example application using the XPress Ethernet multipoint bridge
An industrial automation company uses Digi's Multipoint XPress Ethernet Bridges (XEBs) for SCADA (Supervisory Control And Data Acquisition). Rockwell Automation's market-standard Allen...
https://www.digi.com/Support/knowledge-base/example-application-using-the-xpress-ethernet-mult
Jul 06, 2017
Using Digi Radios With the HART Protocol
The HART protocol is an industrial communications protocol that provides 2-way digital communications. The HART protocol can be operated in a point-to-point or point-to-multipoint configuration. ...
https://www.digi.com/Support/knowledge-base/using-digi-radios-with-the-hart-protocol
Jul 06, 2017
Loopback repeater and buffer sizes
The loopback mode (store and forward) repeater will work with all versions of firmware on all Digi radio modems. It is important to keep in mind, though, that the Data In (DI) buffer size on our ...
https://www.digi.com/Support/knowledge-base/loopback-repeater-and-buffer-sizes
Jul 06, 2017
Peer-to-Peer FHSS
Digi has a revolutionary method of synchronizing the radio modules in a network that does not require the use of a master or server. This technology allows for very robust communications even in ...
https://www.digi.com/Support/knowledge-base/peer-to-peer-fhss
Jul 06, 2017
Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does not hav...
https://www.digi.com/Support/knowledge-base/weather-proof-antennas
Jul 06, 2017
XStream module addresses and masks
The document attached below explains how to use Digi's Module Address and Module Address Mask to set up global or local addresses for establishing module groups, subnets, etc. It includes ex...
https://www.digi.com/Support/knowledge-base/xstream-module-addresses-and-masks
Jul 06, 2017
How to Calculate Transmission Range of Radios - Free Space Loss Calculator
While practical range testing is a preferred method to determine range, theoretical mathematical formulas can be used to predict the transmission range of Digi radios through freespace. This is the...
https://www.digi.com/Support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
Jul 06, 2017
Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC''''s...
https://www.digi.com/Support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
Jul 06, 2017
Vendor IDentification (VID)
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for anothe...
https://www.digi.com/Support/knowledge-base/vendor-identification-vid
Jul 06, 2017
Expected Communication Distance of 9XStream Radio Modem
Communication distance is determined by four factors: Output power, recieve sensitivity, Antenna systems and the environment. For the 9XStream radio modems Output power is fixed at 20dBm (100m...
https://www.digi.com/Support/knowledge-base/expected-communication-distance-of-9xstream-radio
Jul 06, 2017
9XStream vs. 9XCite
What are the differences between the 9XStream and the 9XCite modules? Here is a brief table highlighting the differences: 9XCite 9XStream Output power 1mW 100mW Input vol...
https://www.digi.com/Support/knowledge-base/9xstream-vs-9xcite
Jul 06, 2017
Using X-CTU to Load a Profile into Module in a Production Environment
Use these directions for starting X-CTU (XCTU) with command line options. This feature may be used to solve a variety of problems including: Configure the modules with a certain set of paramete...
https://www.digi.com/Support/knowledge-base/using-x-ctu-to-load-a-profile-into-module-in-a-pro
Jul 06, 2017
X-CTU (XCTU) software
Digi has developed X-CTU, which is software used for configuring and testing Digi RF products modems. Features: Support for all Digi products. Integrated terminal window. Easy to use loopb...
https://www.digi.com/Support/knowledge-base/x-ctu-xctu-software
Jul 06, 2017
Weatherproof Multipath Antenna
When selecting an antenna for any given application, we always suggest going with a reputable antenna company.  L-Com is one such company. L-Com offers many antenna options that are suitabl...
https://www.digi.com/Support/knowledge-base/weatherproof-multipath-antenna
Jul 06, 2017
Digi International XStream specifications comparison
Use this document to compare Digi legacy XStream radio modems. (A simple Digi International range test can be performed in ~15 minutes.)Relevant FilesDigi specifications / features review
https://www.digi.com/Support/knowledge-base/digi-international-xstream-specifications-comparis
Jul 06, 2017
How to update firmware in modules
Follow these instructions for updating the firmware in Digi RF radio modems:Install latest version of XCTU on your system. Its installer can be download for free from here: https://www.digi.co...
https://www.digi.com/Support/knowledge-base/how-to-update-firmware-in-modules
Jul 06, 2017
How to configure packetizing control
Is there a way to force the radio modem RF packets to match the protocol packets sent to it? Yes, there are 3 commands that control how and when incoming data is packetized before transmitting over...
https://www.digi.com/Support/knowledge-base/how-to-configure-packetizing-control
Jul 06, 2017
Data rate requirement of ETSI 300 328 standard
Question:According to your web site, Digi meets European ETSI standards. My understanding is that in order to meet ETSI standards, the RF data rate must exceed 250 kbps. The 2.4 Ghz 19.2K baud rate...
https://www.digi.com/Support/knowledge-base/data-rate-requirement-of-etsi-300-328-standard
Jul 06, 2017
Restore modem defaults using HyperTerminal
If you are unable to communicate with a modem, it is a good idea to try restoring the module defaults. The easiest way to do this is by using the XIB-R (XIBR) interface board or PKG-R (PKGR) prod...
https://www.digi.com/Support/knowledge-base/restore-modem-defaults-using-hyperterminal
Jul 06, 2017
Electrical noise interference from the RF module
Question:I am considering using a 9XStream board in a wireless IO application. I wish to mount the board in a ''''daughter board'''' fashion ie. piggy backing off the main board, will I have any pr...
https://www.digi.com/Support/knowledge-base/electrical-noise-interference-from-the-rf-module
Jul 06, 2017
The power of receiver sensitivity
What is receiver sensitivity and why is it important? The attached whitepaper explores the Friis transmission equation and what it takes to double the range of a wireless communication system. ...
https://www.digi.com/Support/knowledge-base/the-power-of-receiver-sensitivity
Jul 06, 2017
Receiver sensitivity and interference blocking specifications
It is a common misconception that receiver sensitivity can be a bad thing. Some will say that a more sensitive receiver is more susceptible to interference. If that were the case then it would lo...
https://www.digi.com/Support/knowledge-base/receiver-sensitivity-and-interference-blocking-spe
Jul 06, 2017
Upgrading RF Modem modules to the latest firmware using X-CTU
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS.One of the reaso...
https://www.digi.com/Support/knowledge-base/upgrading-rf-modem-modules-to-the-latest-firmware
Jul 06, 2017
Disabling the processor on the XIB-R interface board
Intelligence on the XIB-R (XIBR) interface board programs the RF module based on the positions of the DIP Switch each time the RF Modem is powered on. To disable automatic AT commands from the pr...
https://www.digi.com/Support/knowledge-base/disabling-the-processor-on-the-xib-r-interface-boa
Jul 06, 2017
Temperature Rating of Digi accessories
Following are the temperature ratings of some Digi products and accessories: Description Product Operating Temp Storage Temp (2.1dBi) Articulating, RPSMA antenna A09-HASM-...
https://www.digi.com/Support/knowledge-base/temperature-rating-of-digi-accessories
Jul 06, 2017
Vibration and shock testing and performance
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our cust...
https://www.digi.com/Support/knowledge-base/vibration-and-shock-testing-and-performance
Jul 06, 2017
Configuring the modems for reliable delivery (acknowledgements)
With any radio communication system it is important to plan for data corruption to take place because of the harsh RF environment and interference.There are 3 ways that applications deal with data ...
https://www.digi.com/Support/knowledge-base/configuring-the-modems-for-reliable-delivery-ackno
Jul 06, 2017
Digi compatibility with the Echelon Lonworks system
Digi has customers who reported that the Digi radio modems do work with the Echelon Lonworks system. From what we understand, Echelon/Lonworks to RS232 converters are needed to interface to the RS2...
https://www.digi.com/Support/knowledge-base/digi-compatibility-with-the-echelon-lonworks-syste
Jul 06, 2017
Using RF Module with Switching Power Supply
Digi XStream modules require a regulated 5VDC supply. Switching supplies may be used though special care must be taken to ensure optimum performance as noise on the power supply can affect the oper...
https://www.digi.com/Support/knowledge-base/using-rf-module-with-switching-power-supply
Jul 06, 2017
Using Port Monitoring Software for Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isol...
https://www.digi.com/Support/knowledge-base/using-port-monitoring-software-for-troubleshooting
Jul 06, 2017
Auxiliary Supply Voltage to Digi Radios
Digi radio interface boards are configured to supply voltage through the standard barrel jack or pin 9 of the DB9 connector. Below, one will find instructions on how to supply voltage through pin...
https://www.digi.com/Support/knowledge-base/auxiliary-supply-voltage-to-digi-radios
Jul 06, 2017
Which Radio Does Digi Recommend for Wireless Video Applications?
The XPress Ethernet Bridge (XEB) is well-suited for video applications that require longer range distance (1000ft non-line of sight) using medium or low video resolution and medium or low frame r...
https://www.digi.com/Support/knowledge-base/which-radio-does-digi-recommend-for-wireless-video
Jul 06, 2017
Reliability: Introduction to how addressing and retries work
In most communication systems, it is desirable for data not only to reach the destination, but also for the data to arrive in a reliable and consistent manner. In general, wireless communication...
https://www.digi.com/Support/knowledge-base/reliability-introduction-to-how-addressing-and-ret
Jul 06, 2017
Point to Multipoint--broadcasting or polling
There are several ways to configure a point-to-multipoint polling system. The XStream, XCite, XTend, 802.15.4 and DigiMesh modules come default in a peer-to-peer broadcast mode where if any radio...
https://www.digi.com/Support/knowledge-base/point-to-multipoint-broadcasting-or-polling
Jul 06, 2017
Request For Quote (RFQ) for performing custom work requests
Because of Digi's excellent engineering department and superior products, we frequently get requests to customize existing products or to develop new products to meet special application requir...
https://www.digi.com/Support/knowledge-base/request-for-quote-rfq-for-performing-custom-work-r
Jul 06, 2017
XPress Ethernet Bridge (XEB) Power Consumption
XEB09-C (Indoor) The XEB09-C has a linear regulator inside that supplies power to the circuitry. The normal recommended input voltage is 4.5-9.0 VDC only. To use voltages outside the recommendat...
https://www.digi.com/Support/knowledge-base/xpress-ethernet-bridge-xeb-power-consumption
Jul 06, 2017
Application Note - XBee Antennas
This document presents practical information regarding the performance of the XBee and XBee-PRO RF Modules. The focus will be on the attributes of the different antenna options that are available...
https://www.digi.com/Support/knowledge-base/application-note-xbee-antennas
Jul 06, 2017
Binary Command Programming Exercise
It is often necessary to configure an RF module at a much faster rate than AT commands will allow. In such cases the XStream, XTend, and XSC RF modules offer a Binary Command Mode option. This arti...
https://www.digi.com/Support/knowledge-base/binary-command-programming-exercise
Jul 06, 2017
Transmission distance over water
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range is...
https://www.digi.com/Support/knowledge-base/transmission-distance-over-water
Jul 06, 2017
Reading binary commands using PC comm port and Windows OS on XStream radio modems
The XStream interface board gives a PC comm port access to the RTS/CMD (module pin 5) and the CTS (module pin 1) signals as well as the Din and Dout signals necessary to interact with the binary co...
https://www.digi.com/Support/knowledge-base/reading-binary-commands-using-pc-comm-port-and-win
Jul 06, 2017
Indoor wireless signal loss
This document contains background information about link margin and link budget calculations. It also includes a table showing how much signal attenuation will occur when transmitting at 900 MHz ...
https://www.digi.com/Support/knowledge-base/indoor-wireless-signal-loss
Jul 06, 2017
Can We Privately Label Digi International RF Modem Products?
Does Digi International allow OEMs to resell Digi International radio frequency (RF) modems without the Digi International label? Digi International offers a private labeling program that provid...
https://www.digi.com/Support/knowledge-base/can-we-privately-label-digi-international-rf-modem
Jul 06, 2017
802.11b Interference with Digi 24XStream Radios
Digi 24XStream radio modems operate in the 2.4GHz ISM frequency band. The 2.4GHz band is also widely used by other wireless systems such as WiFi networks (802.11b/g), Bluetooth and cordless phone...
https://www.digi.com/Support/knowledge-base/802-11b-interference-with-digi-24xstream-radios
Jul 06, 2017
Differences between XIB-R and SPKG
The XIB-R (XIBR) serial interface board has replaced the SPKG interface board. Here are the major differences between the two interface boards: The XIB-R has DIP switches for selecting RS232 an...
https://www.digi.com/Support/knowledge-base/differences-between-xib-r-and-spkg
Jul 06, 2017
Security of the XStream and XCite radios (encryption)
Is the wireless communication from Digi radios secure?Many scada or financial applications are sensitive to the potential for intercepted data or unauthorized control of a scada system through a wi...
https://www.digi.com/Support/knowledge-base/security-of-the-xstream-and-xcite-radios-encryptio
Jul 06, 2017
Assigning Device Node Names in MPI for SCO OpenServer
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devi...
https://www.digi.com/Support/knowledge-base/assigning-device-node-names-in-mpi-for-sco-openser
Jul 06, 2017
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to ...
https://www.digi.com/Support/knowledge-base/digione-does-not-talk-using-digi-supplied-null-mod
Jul 06, 2017
"Wait Confirmation failed" in Windows 2000 Event Viewer
Cause:The I/O port address for the driver does not match the physical position of the DIP switches on the adapter.  The wrong driver has been selected.  Another adapter is using ...
https://www.digi.com/Support/knowledge-base/wait-confirmation-failed-in-windows-2000-event-vie
Jul 06, 2017
"Unable to access ntx* memory" in Windows 2000 Event Viewer
Cause:There is a memory conflict with another device.  The BIOS has a setting to reserve a memory block for an ISA adapter but this has not been done.  The reserved memory block is to...
https://www.digi.com/Support/knowledge-base/unable-to-access-ntx-memory-in-windows-2000-event
Jul 06, 2017
Are Digi PCI Serial adapters compatible with 64-bit PCI slots?
Digi PCI Serial card adapters are 32-bit PCI cards.  They are backwards-compatible with 64 bit PCI slots however, only if the 64-bit slot supports it.  Advanced 64-bit PCI slots that are ...
https://www.digi.com/Support/knowledge-base/are-digi-pci-serial-adapters-compatible-with-64-bi
Jul 06, 2017
Recommended Sleep Current Measurements
Recommended Sleep Current MeasurementsProper measurement of sleep current is often a needed step to accurately estimate battery life requirements.  Special steps need to happen in order to ensure p...
https://www.digi.com/Support/knowledge-base/recommended-sleep-current-measurements
Jul 06, 2017
Location of the reset line on an XStick
To access the reset line on the XStick, you first need to separate the plastic housing. The XStick's housing is held together by four posts, one on each corner. A wide tipped flathead screwdr...
https://www.digi.com/Support/knowledge-base/location-of-the-reset-line-on-an-xstick
Jul 06, 2017
What is the mean time between failure (MTBF) for the 9XStream?
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectancy of ...
https://www.digi.com/Support/knowledge-base/what-is-the-mean-time-between-failure-mtbf-for-the
Jul 06, 2017
Number of frequency hopping channels (networks) available XStream, XCite, and XTend
The frequency hopping XStream and XCite modules have 7 different "channels" available: ''''HP''''=0, 1, ., 6. The frequency hopping system transmits on 25 ...
https://www.digi.com/Support/knowledge-base/number-of-frequency-hopping-channels-networks-avai
Jul 06, 2017
Line of Sight (LOS) and High-Gain Antennas
Will a high gain antenna help transmit through obstacles if the radio path is non-line-of-sight (non-LOS)? When speaking about radios and line-of-sight, it must be understood that visual LOS a...
https://www.digi.com/Support/knowledge-base/line-of-sight-los-and-high-gain-antennas
Jul 06, 2017
How many single frequency channels (networks) are available on an XCite radio network?
The XCite product has the ability to work in a single frequency channel mode which allows the user to select one of 25 non-frequency hopping channels for the best simultaneous network performance. ...
https://www.digi.com/Support/knowledge-base/how-many-single-frequency-channels-networks-are-av
Jul 06, 2017
Is RSSI the best indication of link quality?
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy fro...
https://www.digi.com/Support/knowledge-base/is-rssi-the-best-indication-of-link-quality
Jul 06, 2017
What is happening in the main() function of my Programmable XBee Application?
After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure call of your application, fol...
https://www.digi.com/Support/knowledge-base/what-is-happening-in-the-main-function-of-my-progr
Jul 06, 2017
Interact with Programmable XBee using the legacy version of XCTU
The following is for the older XCTU versions. Your programmable XBee needs to be put into bypass mode before the XCTU can talk to the Ember radio on the module. Programmable XBees have two processo...
https://www.digi.com/Support/knowledge-base/interact-with-programmable-xbee-using-xctu
Jul 06, 2017
ConnectCore 7U (unc20) or Digi Connect ME running LxNETES-2.3 uClinux 2.4.22 might show wrong daylig
If you use timezone settings with LxNETES-2.3 uClinux 2.4.22 ConnectCore 7U (unc20) or Digi Connect ME you might observe that daylight saving time is switched on a wrong day at least in 2012 (maybe...
https://www.digi.com/Support/knowledge-base/connectcore-7u-unc20-or-digi-connect-me-running-lx
Jul 06, 2017
How do I decrease or optimize the ConnectCore 9U boot time?
reduce the U-Boot environment variable "bootdelay", e.g. to 1 second        CC9U> setenv bootdelay 1; saveenv  but avoid to set the bootdelay to...
https://www.digi.com/Support/knowledge-base/how-do-i-decrease-or-optimize-the-connectcore-9u-b
Jul 06, 2017
cttyhack: can't open /dev/ttyS0: No such file or directory
On hardware platforms like ConnectCore 9M2443 the serial driver might create device files like /dev/ttySAC*, for NetSilicon processors they might be created as /dev/ttyNS*.Some of the startup scrip...
https://www.digi.com/Support/knowledge-base/cttyhack-can-t-open-dev-ttys0-no-such-file-or-dire
Jul 06, 2017
How to configure Linux kernel to run i.MX51 in 24bit color mode
The i.MX51 or Wi-i.MX51 module provides 24bit color on pins J2:1-24. If you connect two LCDs in dual display mode the color on each LCD is reduced to 18Bit. Thats why on the Digi JSK (GA) board the...
https://www.digi.com/Support/knowledge-base/how-to-configure-linux-kernel-to-run-i-mx51-in-24b
Jul 06, 2017
securing embedded Linux on ConnectCore or Connect ME 9210 module against external access
To disable the telnet daemon, patch your rootfs/etc/inittab and comment the line starting telnet with a "#" With the Digi Embedded Linux ESP create a rootfs project, select configure project, Roof...
https://www.digi.com/Support/knowledge-base/securing-embedded-linux-on-connectcore-or-connect
Jul 06, 2017
Booting NET+OS on ConnectCore 9P9360 with U-Boot version over 1.1.4 DUB-RevC
When booting my NET+OS image from CC9P9360 flash, I get:data abort pc : [<00200184>] lr : [<0012904c>]1) if you are using U-Boot 1.1.4 DUB-RevE you should upgrade to a more recent versi...
https://www.digi.com/Support/knowledge-base/booting-net-os-on-connectcore-9p9360-with-u-boot-v
Jul 06, 2017
how to disable serial console in Linux to allow application to use serial port UART
Open Digi Embedded Linux 5.7 and create a project with kernel.Configure the kernel and disable (just search for it in config):CONFIG_SERIAL_CORE_CONSOLECONFIG_SERIAL_NS921X_CONSOLEyou may disable t...
https://www.digi.com/Support/knowledge-base/how-to-disable-serial-console-in-linux-to-allow-ap
Jul 06, 2017
SMSC LAN911x/LAN921x embedded ethernet support can't be loaded dynamically as module
If you select SMSC LAN911x/LAN921x support in kernel (CONFIG_SMSC911X) to be dynamically loaded as module, it will fail during runtime with:# modprobe smsc911xsmsc911x: relocation out of range, sec...
https://www.digi.com/Support/knowledge-base/smsc-lan911x-lan921x-embedded-ethernet-support-can
Jul 06, 2017
Why does the Linux watchdog driver not reset my system when I freeze it e.g. with a fork bomb?
During Linux boot time, you might see a message that a watchdog timer driver is loaded, e.g.:MXC WatchDog Driver 2.0MXC Watchdog # 0 Timer: initial timeout 60 secThis does not actually trigger the ...
https://www.digi.com/Support/knowledge-base/why-does-the-linux-watchdog-driver-not-reset-my-sy
Jul 06, 2017
How to display a centered Linux boot logo with DEL5.6 or DEL5.7
Kernel config option for a centered boot logo is available since DEL5.8.To add this feature to Digi Embedded Linux 5.6 (DEL5.6) or DEL5.7 please save patch below as "centeredlogo.patch"and app...
https://www.digi.com/Support/knowledge-base/how-to-display-a-centered-linux-boot-logo-with-del
Jul 06, 2017
How to disable the cursor when displaying a full screen splash image in Linux
to disable the frame buffer console cursor, you can pass the following to the kernel command line via U-Boot:setenv std_bootarg vt.global_cursor_default=0saveenvYou can re-enable it during runtime ...
https://www.digi.com/Support/knowledge-base/how-to-disable-the-cursor-when-displaying-a-full-s
Jul 06, 2017
How to display a full resolution Linux boot logo
When trying to use your own Linux boot logo (instead of Tux penguin splash) according to Digi ESP instructions 9.14.2.1 to change logo_custom_clut224.ppm, you will notice that higher resolution log...
https://www.digi.com/Support/knowledge-base/how-to-display-a-full-resolution-linux-boot-logo
Jul 06, 2017
Device Cloud: Adding/Deleting a user to/from your account
Adding or Deleting a user to your account To add a user, log into the server, click on Security, then Users. Click the “Add User” button and then enter in the necessary information.Add or Remove a...
https://www.digi.com/Support/knowledge-base/device-cloud-adding-deleting-a-user-to-from-your-a
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/Support/knowledge-base/digi-device-discovery-troubleshooting-tips
Jul 06, 2017
dBi vs. dBd summary
dBi and dBd are used to measure the focusing power (gain) of antennas. Digi specifies all antennas in dBi only.dBi is a measurement that compares the gain of an antenna with respect to an isotropic...
https://www.digi.com/Support/knowledge-base/dbi-vs-dbd-summary
Jul 06, 2017
CPU/timer activity LED does not work when configured for PORTA6
For ConnectCore 9U (UNC90): When configuring the Linux kernel to use PORTA6 LED instead of PORTA4 with:-CONFIG_UNC90_USE_A4_LED+CONFIG_UNC90_USE_A6_LEDin .config, you will see PORTA6 LED not blinki...
https://www.digi.com/Support/knowledge-base/cpu-timer-activity-led-does-not-work-when-configur
Jul 06, 2017
Antenna Gain: dBi vs. dBd Decibel Detail
Antenna gain is measured in either dBi or dBd. It is important to note that antenna gain is different than amplifier gain. Antennas do not have a power source that allows the antenna to create a...
https://www.digi.com/Support/knowledge-base/antenna-gain-dbi-vs-dbd-decibel-detail
Jul 06, 2017
Integrated wire antenna
Digi modules are available with a 1/4 wave integrated wire antenna which is the most economical antenna option available. This option requires the module to be mounted inside a non-metal housing ...
https://www.digi.com/Support/knowledge-base/integrated-wire-antenna
Jul 06, 2017
Parity settings on module
Data formats supported by Digi radio modems are as follows: By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S or N) and n...
https://www.digi.com/Support/knowledge-base/parity-settings-on-module
Jul 06, 2017
Should I use a 1/4 wave or 1/2 wave antenna?
What is the difference between a ½-wave and a ¼-wave antenna?  Antenna Type                         ½-wav...
https://www.digi.com/Support/knowledge-base/should-i-use-a-1-4-wave-or-1-2-wave-antenna
Jul 06, 2017
Does a 1/4 wave antenna need a ground plane?
Does a 1/4 wave antenna need a ground plane? Answer: Yes. All 1/4 wave antennas work best if they are installed in the center of a metal ground plane with at least 1/4 wave length radius (1/2 wa...
https://www.digi.com/Support/knowledge-base/does-a-1-4-wave-antenna-need-a-ground-plane
Jul 06, 2017
Does a 1/2 wave antenna need a ground plane?
Does a 1/2 wave antenna need a ground plane?  Answer: No. The 1/2 wave antenna (also called a dipole antenna) is built of two 1/4 wave elements that interact with one another to launch the elect...
https://www.digi.com/Support/knowledge-base/does-a-1-2-wave-antenna-need-a-ground-plane
Jul 06, 2017
Wiring to terminal block by cutting DB9 cable
How do you wire RS232 or RS485 radio modems to a terminal block when the signals are available only on the DB9 connector? The easiest method is to cut the DB9 straight through serial cable suppl...
https://www.digi.com/Support/knowledge-base/wiring-to-terminal-block-by-cutting-db9-cable
Jul 06, 2017
Flow Control
Serial flow control is used to prevent buffer overruns. When a host microprocessor is shifting data into the radio modem''''s serial buffer, if the buffer is getting full the radi...
https://www.digi.com/Support/knowledge-base/flow-control
Jul 06, 2017
PKG-U (PKGU) USB RF Modem Driver Files
How do I install and use the PKG-U product?Download the PKGU ( USB ) windows driver files from the Relevant Files below.Extract the contents of the zip file to a temporary directory.Plug in the USB...
https://www.digi.com/Support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
Jul 06, 2017
Datasheet for MMCX connector used on radio modules
The MMCX female connector used on Digi RF products (XStream and XCite) is an Amphenol part number: 908-22101 You can download datasheets and specifications here. Click on "Customer Drawing...
https://www.digi.com/Support/knowledge-base/datasheet-for-mmcx-connector-used-on-radio-modules
Jul 06, 2017
How to orient the MMCX connector in a different direction
Digi's XStream and XCite radio modems are available with an MMCX connector oriented facing directly out of the plane of the board. The pads for additional orientations are on the circuit boar...
https://www.digi.com/Support/knowledge-base/how-to-orient-the-mmcx-connector-in-a-different-di
Jul 06, 2017
HOW TO: Paginate a Data Stream to receive more than 1000 Data Points
Introduction Remote Manager has proven to be a very useful tool for those who learn to use it to their advantage.  This article will cover the subject of Data Streams, and how to receive m...
https://www.digi.com/Support/knowledge-base/how-to-paginate-a-data-stream-to-receive-more-than
Jul 06, 2017
Minimum seperation distance between antennas and nearby persons
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a m...
https://www.digi.com/Support/knowledge-base/minimum-seperation-distance-between-antennas-and-n
Jul 06, 2017
Wireless CAN (Controller Area Network)
The CAN (Controller Area Network) serial protocol was originally designed to be used for communication between sensors and computers in automotive applications. Since its inception it has grown t...
https://www.digi.com/Support/knowledge-base/wireless-can-controller-area
Jul 06, 2017
MPI for SCO Unix and SVR4/UnixWare
MPI (Menu Port Interface) is the program for configuring intelligent Digi Boards under SCO Unix and SVR4/UnixWare. This document assumes that you have already installed the card in the system and c...
https://www.digi.com/Support/knowledge-base/mpi-for-sco-unix-and-svr4-unixware
Jul 06, 2017
UnixWare 7.x Printer Hardware Flow Control Configuration
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''t seem to be resolved. Most printers are simp...
https://www.digi.com/Support/knowledge-base/gap-unixware-7-x-printer-hardware-flow-control-con
Jul 06, 2017
Modem Troubleshooting FAQ
Q:  How do I determine if my modem is causing the problem?A:  A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a t...
https://www.digi.com/Support/knowledge-base/modem-troubleshooting-faq
Jul 06, 2017
Removing MPI Manually
Occasionally a situation will develop where MPI either fails to install correctly or is corrupted in such a way that pkgrm (SVR4), or custom --> remove (SCO) cannot remove the package successful...
https://www.digi.com/Support/knowledge-base/removing-mpi-manually
Jul 06, 2017
Digi Port Authority
Introduction The DigiBoard Port Authority (DPA) program is a software tool which provides a means to monitor the status of the Front End Processor/Operating System (FEP/OS), which is the on-board ...
https://www.digi.com/Support/knowledge-base/digi-port-authority
Jul 06, 2017
HOW TO: Configure Transparent Printers
Note: This procedure sets up the communication characteristics for transparent printers. Once a transparent printer has been set up, you can use it as you would a printer connected directly to...
https://www.digi.com/Support/knowledge-base/how-to-configure-transparent-printers
Jul 06, 2017
HOW TO: Configure TTY Options in Unix
Solution:AccelePort and RealPort UNIX device driver packages include a command, ditty, which is a superset of stty, and may be used to set and display the device options for Digi AccelePort devices...
https://www.digi.com/Support/knowledge-base/setting-tty-options
Jul 06, 2017
Which Windows drivers support RTS toggle?
Solution: The latest Windows NT, Windows 2000, Windows Server 2003, and Windows XP drivers for various products added support for RTS Toggle. To see whether or not your particular product/OS ve...
https://www.digi.com/Support/knowledge-base/which-windows-drivers-support-rts-toggle
Jul 06, 2017
Unable to access any ports above COM9 in Windows NT with an application.
Symptom: I'm writing my own application and I am not able to access any ports above COM9.  Cause In Windows NT, the ports above COM9 must be addressed with the following naming convention: ...
https://www.digi.com/Support/knowledge-base/unable-to-access-any-ports-above-com9-in-windows-n
Jul 06, 2017
CPU utilization approaches 100% in Windows NT
Symptom: In Performance Monitor, when monitoring the TAPISRV process, CPU utilization approaches 100%.  Cause There are several Q-Articles on Microsoft''''s web site that reference pos...
https://www.digi.com/Support/knowledge-base/cpu-utilization-approaches-100-in-windows-nt
Jul 06, 2017
There is a Windows NT Event viewer error message: "Source ntx* could not be found. It contains the f
Symptom: There is a Windows NT Event viewer error message: "Source ntx* could not be found.  It contains the following insertion string(s): ntx*" Cause: The Digi driver is not c...
https://www.digi.com/Support/knowledge-base/there-is-a-windows-nt-event-viewer-error-message-s
Jul 06, 2017
Windows NT Event Log Error: The open procedure for service DigiFep5 in DLL fepctrs.dll failed.
Symptom: The Windows NT event viewer application reports error message: "The open procedure for service DigiFep5 in DLL fepctrs.dll failed.  Performance data for this service will not be avai...
https://www.digi.com/Support/knowledge-base/windows-nt-event-log-error-the-open-procedure-for
Jul 06, 2017
HOW TO: Upgrade Portserver CM firmware
 Steps for upgradeNOTE: There may be additional upgrade steps needed, for further details, please refer to the Portserver CM release notes.Download the latest firmware version from our FT...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-portserver-cm-firmware
Jul 06, 2017
Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NT
Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NTSymptom: I"m having trouble using PDQComm or OmTools Fax Senior with Digi products Cause: Incorrec...
https://www.digi.com/Support/knowledge-base/using-pdqcomm-or-omtools-fax-senior-software-with
Jul 06, 2017
Installing a PC/X adapter in Windows NT
Symptom: I can not find Windows NT drivers for my PC/X adapter.  Cause:Digi does not provide Windows NT drivers for the PC/X adapters.  Solutions:Digi provides installation informat...
https://www.digi.com/Support/knowledge-base/installing-a-pc-x-adapter-in-windows-nt
Jul 06, 2017
Using the Acceleport RAS adapter with Zetafax in Windows NT 4.0.
Symptom: Zetafax will not fax with the Acceleport RAS card  Cause: Class 1 Faxing is enabled  Solutions: By default when running the Zetafax setup program Class 1 is enabled if a...
https://www.digi.com/Support/knowledge-base/using-the-acceleport-ras-adapter-with-zetafax-in-w
Jul 06, 2017
Server lock ups with Digi adapter using Lotus Notes R5
Server lock ups with Digi adapter using Lotus Notes R5Symptom: My server locks up when using Lotus Notes R5 Cause: Incorrect Parameter settings Solutions: Per Technote number # 189728 from Lotus,...
https://www.digi.com/Support/knowledge-base/server-lock-ups-with-digi-adapter-using-lotus-note
Jul 06, 2017
In Windows NT I am experiencing modem disconnections using Lotus Notes at speeds above 19.2KBps. If
Symptom: My modems disconnect on Digi ports when using Lotus Notes.  Cause: Hardware Flow Control is not enabled. Incorrect Modem MDM file Solutions: Verify that hardware flow co...
https://www.digi.com/Support/knowledge-base/in-windows-nt-i-am-experiencing-modem-disconnectio
Jul 06, 2017
Modem/Xem Ports with Lotus Notes
Symptom: Ports not working properly with Lotus Notes  Cause: Lotus does not include the MDM file in their software so you will need to download it from Digi"s site.  Solution...
https://www.digi.com/Support/knowledge-base/modem-xem-ports-with-lotus-notes
Jul 06, 2017
Using the AccelePort RAS 4/8 with VSI Fax
Symptom: I am receiving Fax transmission errors when using VSI Fax with the Digi AccelePort RAS product.  However, faxing works fine when using the standard com ports.  Cause: The Di...
https://www.digi.com/Support/knowledge-base/using-the-acceleport-ras-4-8-with-vsi-fax
Jul 06, 2017
Disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe
Symptom: Trouble with disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe in dual (or more) processor systems  Cause: There is a known Microsoft issue that was not fixed ...
https://www.digi.com/Support/knowledge-base/disconnects-with-windows-nt-4-0-terminal-server-an
Jul 06, 2017
Using Citrix Metaframe 1.8 Service Pack 1 with Digi products in Windows NT 4.0 Terminal Server.
Symptom: When attempting to configure various adapters under Citrix, com3-9 already show up in Windows NT 4.0 Terminal Server.  Cause:Com ports through 9 are added automatically by Metafra...
https://www.digi.com/Support/knowledge-base/using-citrix-metaframe-1-8-service-pack-1-with-dig
Jul 06, 2017
Windows NT Event Error: DigiASYN driver service depends on the DigiIDs group. No member of this grou
Symptom: After installing any of the Digi AccelePort products in Windows NT, everything appears to load correctly after rebooting the system, however the com ports do not show up and Event Viewer ...
https://www.digi.com/Support/knowledge-base/windows-nt-event-error-digiasyn-driver-service-dep
Jul 06, 2017
Running the RealPort dump (rpdump) program on Solaris
Steps on setup:Kill the Portserver daemon. ps -ef | grep ncxd kill -9 "PID_NUMBER"  Manually start the daemon. Change the IP to the IP of the server you are on and use a differ...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-solari
Jul 06, 2017
I am trying to connect a modem to my PortServer product with the provided RJ45-DB25 cable and it is
Symptom: I am trying to connect a modem to my PortServer product with the RJ45-DB25 cable that came with the PortServer or PortServer II, and it is not working.   Cause:The RJ45-DB25 ...
https://www.digi.com/Support/knowledge-base/i-am-trying-to-connect-a-modem-to-my-portserver-pr
Jul 06, 2017
C/CON or EPC/CON Displays "En" on the LED
Symptom:Concentrator LED display shows "En".  Cause:The host adapter identifies C/CON and EPC/CON concentrators by their node numbers. Each concentrator in a daisy chain must have a unique no...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-displays-en-on-the-led
Jul 06, 2017
HOW TO: Send Break To a Solaris Server Using EtherLite
To send break to Solaris server, you would need to use key sequence or send break option of a terminal emulation application you are using (e.g ''''cu'''' send break character is ~%break).
https://www.digi.com/Support/knowledge-base/how-do-i-send-break-to-a-solaris-server-using-ethe
Jul 06, 2017
Garbage Printing on the Attached Terminal Printer or Modem
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause:The main cause of this behavior is a baud rate mis-match. The port is configured for a different b...
https://www.digi.com/Support/knowledge-base/garbage-printing-on-the-attached-terminal-printer
Jul 06, 2017
Portserver II E4 error and how to fix it
Occasionally a Portserver II may have its memory affected by a brown-out/power outage or a nearby electrical storm.  Symptoms: On powerup, Portserver II displays errors such as b, F, or E4. ...
https://www.digi.com/Support/knowledge-base/portserver-ii-e4-error-and-how-to-fix-it
Jul 06, 2017
Warnings Shown at Boot Up With AccelePort XEM Products and UNIX Operating Systems
Symptoms: Warnings shown at boot up can include phrases relating to "Ports Configured for 32 only 8 found" or "Warning: xxevent at....". Sometimes the message can refer to less...
https://www.digi.com/Support/knowledge-base/warnings-shown-at-boot-up-with-acceleport-xem-prod
Jul 06, 2017
Assigning Node Numbers on C-CON and EPC-CON Concentrators
Cause: Generally an extended or sudden loss of power on a Concentrator Symptoms of an incorrect node number assignment on a C-CON Concentrator include: En displays on the LED of the C-CON Con...
https://www.digi.com/Support/knowledge-base/assigning-node-numbers-on-c-con-and-epc-con-concen
Jul 06, 2017
OFC Signal is Solid on Digi One and PortServer
Symptoms: Port is configured for autotelnet and does not get a login prompt.When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortSe...
https://www.digi.com/Support/knowledge-base/ofc-signal-is-solid-on-digi-one-and-portserver
Jul 06, 2017
Error using "Connect" from a Digi One or PortServer TS/II
Solution: Verify that the port you are trying to connect to has the device type set to '"prn'"' and that the autoconnect setting is off. This is done from the root prompt of the Digi One or PortSer...
https://www.digi.com/Support/knowledge-base/error-using-connect-from-a-digi-one-or-portserver
Jul 06, 2017
What sort of PortServer monitoring/diagnostic tools are available?
The PortServer/PortServer II both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statist...
https://www.digi.com/Support/knowledge-base/what-sort-of-monitoring-diagnostic-tools-do-we-hav
Jul 06, 2017
Digi One SP (Single Port) Buffer Size
Question:What is the Buffer Size on the Digi One SP (Single Port)?Answer:The Digi One Single Port contains a 24 byte FIFO for each receiver and transmitter. 
https://www.digi.com/Support/knowledge-base/digi-one-sp-single-port-buffer-size
Jul 06, 2017
Adding an XEM module to the Digi PortServer II in Windows 2000
1.  Go to Start> Settings> Control Panel. 2.  Double-click System and select the Hardware tab (see Figure 1).           &...
https://www.digi.com/Support/knowledge-base/adding-an-xem-module-to-the-digi-portserver-ii-in
Jul 06, 2017
What is RealPort?
Putting devices on the network wasn't always easy. Many of the devices you use, including barcode scanners and sensors, don't have an Ethernet port. Even if they did, the applications that ...
https://www.digi.com/Support/knowledge-base/what-is-realport
Jul 06, 2017
EtherLite Power LED is out.
Cause:If the ON LED goes out, this means the unit is corrupt.  Solution:Try resetting the unit to factory defaults using Boot Console.To gain access to the Boot Console, you will need to ...
https://www.digi.com/Support/knowledge-base/etherlite-power-led-is-out
Jul 06, 2017
Portserver II Frame Relay Trace Samples
Typing the following command will give live frame relay communication tracing:#> set trace state=on mode=concurrent mask=frame:debugThe following command will turn off the tracing (this can be t...
https://www.digi.com/Support/knowledge-base/portserver-ii-frame-relay-trace-samples
Jul 06, 2017
How to install unsigned Windows drivers over signed or inbuild drivers.
IntroductionHow often have you run into problems when installing or replacing signed or inbuild files with newer, unsigned versions? The “magic” behind this is called Windows File Protection (WFP)....
https://www.digi.com/Support/knowledge-base/how-to-install-unsigned-windows-drivers-over-signe
Jul 06, 2017
Unable to Login to Digi Device Server/Terminal Server
Symptom:Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address.Cause:This is a known i...
https://www.digi.com/Support/knowledge-base/unable-to-login-to-digi-device-server-terminal-ser
Jul 06, 2017
Sending a break from an existing session with the Digi CM.
From a telnet session.If the telnet was initiated from a unix command line telnet client. Issuing the telnet escape sequence "^]" (control-right_square_bracket) will take you to the "telnet>" pr...
https://www.digi.com/Support/knowledge-base/sending-a-break-from-an-existing-session-with-the
Jul 06, 2017
USB to PLC through SNP adapter
Symptom:I am running LogicMaster (or GE-Fanuc) under WinXP and am having problems connecting from a non-Digi USB/232 adapter to a Series 90 Micro PLC going through an SNP adapter.When I switch from...
https://www.digi.com/Support/knowledge-base/usb-to-plc-through-snp-adapter
Jul 06, 2017
Turning on debugging in the HP-UX realport driver.
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff.  drp_port_debug/X To see the debug flag we care about. It will response with so...
https://www.digi.com/Support/knowledge-base/turning-on-debugging-in-the-hp-ux-realport-driver
Jul 06, 2017
Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Please download the most current driver from our web-site at:Digi Support Web SiteInstallation instructions:# scriptMake sure your kernel source is installed and the symbolic link is created:# rpm ...
https://www.digi.com/Support/knowledge-base/installing-acceleport-ras-and-xp-adapters-in-suse
Jul 06, 2017
Configuring ports as a hunt group on the Portserver TS amd Digi One SP product lines.
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connectio...
https://www.digi.com/Support/knowledge-base/configuring-ports-as-a-hunt-group-on-the-portserve
Jul 06, 2017
How Much Bandwidth is Consumed By RealPort
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort build...
https://www.digi.com/Support/knowledge-base/how-much-bandwidth-is-consumed-by-realport
Jul 06, 2017
Permanently saving iptables options on the Digi CM
Add the following command in the "/usr2/rc.user" script file just above "exit 0". Disabling telnet is just shown as one example. # Disable the telnet service from all hosts iptables -A INPUT -p t...
https://www.digi.com/Support/knowledge-base/permanently-saving-iptables-options-on-the-digi-cm
Jul 06, 2017
Steps to change the radius socket ports on the Digi CM.
The radius client obtains the radius socket ports to use via the "/etc/services" file. The client only looks up the lines starting with "radius" and "radacct".Modify the /etc/services file as follo...
https://www.digi.com/Support/knowledge-base/steps-to-change-the-radius-socket-ports-on-the-dig
Jul 06, 2017
Disabling telnet or ssh access to the Digi CM config menu or command line.
Modify "/etc/inetd.conf" and comment out or delete the telnet/ssh service.cp :/etc/inetd.conf" to "/usr2/inetd.conf"Add the following commands in the "/usr2/rc.user" script. Add these commands just...
https://www.digi.com/Support/knowledge-base/disabling-telnet-or-ssh-access-to-the-digi-cm-conf
Jul 06, 2017
Digi One RealPort Voltage Requirements
Question:For full reliability, what is the maximum input voltage for the Digi One RealPort?Answer:Power requirements can be found in the product profile:http://www.digi.com/pdf/prd_ds_digionereal.p...
https://www.digi.com/Support/knowledge-base/digi-one-realport-voltage-requirements
Jul 06, 2017
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/Support/knowledge-base/eds-file
Jul 06, 2017
What is the maximum number of RealPort devices my Unix system will support?
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many RealPort devices they can have per server running the Digi RealPort driver. It is a...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-number-of-realport-devices-my
Jul 06, 2017
How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab.To enable the Low Latency option, select the adapter. With the adapter ...
https://www.digi.com/Support/knowledge-base/how-do-i-enable-the-write-complete-when-sent-and-o
Jul 06, 2017
Creating custom adapter names for AIX Realport service adapters
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AI...
https://www.digi.com/Support/knowledge-base/creating-custom-adapter-names-for-aix-realport-ser
Jul 06, 2017
Configuring the Digi One Single Port (Digi One IA) to establish a conection to a network device
 Setup:To configure the Digi One Single Port for serial bridging, you will need two units.Procedure:NOTE: You will need to be on the latest firmware version for this setup example 82000774_D.b...
https://www.digi.com/Support/knowledge-base/configuring-the-digi-one-single-port-digi-one-ia-t
Jul 06, 2017
How to Set Up a TransPort with a Gobi 2000/3000 for use with Verizon
Gobi 2000/3000 Verizon ProvisioningOverview This document is intended for Digi TransPort units with Gobi modules using the Verizon network.  The purpose is to quickly walk you through running ...
https://www.digi.com/Support/knowledge-base/how-to-set-up-a-transport-with-a-gobi-2000-300-(1)
Jul 06, 2017
DEL: xconfig fail due to wrong moc installation (needs Qt3 instead of Qt4)
Digi Embedded Linux (DEL) graphical project or kernel configuration fails with:make -k xconfigHOSTCXX scripts/kconfig/qconf.omake: ***[xconfig] Error 2 Sometimes you see more details, e.g.:make -k...
https://www.digi.com/Support/knowledge-base/del-linux-qt-xconfig-make-error-moc
Jul 06, 2017
Windows Logo Error when installing a Digi AccelePort Adapter with Windows XP
Symptom:While installing a Digi AccelePort Adapter on a Microsoft Windows XP-based computer, setup may be halted during the device-detection phase by the following warning message: The softwar...
https://www.digi.com/Support/knowledge-base/windows-logo-error-when-installing-a-digi-accelepo
Jul 06, 2017
PortServer TS Timeout Configuration
Configuring idle timeout values to drop network connection.First Keepalive has to be enabled. You do this by typing the following from the PortServer root prompt: #> set tcp active=onOnce this...
https://www.digi.com/Support/knowledge-base/portserver-ts-timeout-configuration
Jul 06, 2017
Unix Error: "another process waiting on open" message during boot up or when attempting to communica
This is caused by the System booting faster than the ports can download their code and initialize. To solve the problem add: ( until sleep 1 < /dev/ttya01 do : done ) 2> /dev/...
https://www.digi.com/Support/knowledge-base/error-another-process-waiting-on-open-message-duri
Jul 06, 2017
Mysterious Port Setting Changes While using RealPort
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One products. &nb...
https://www.digi.com/Support/knowledge-base/mysterious-ts-dorp-setting-changes-while-using-rea
Jul 06, 2017
Unusual Terminal/Device Server Behavior After Factory Reset
This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-based pr...
https://www.digi.com/Support/knowledge-base/unusual-ts-ds-behavior-after-hardware-factory-rese
Jul 06, 2017
Windows Direct Cable Connection Primer
Windows Direct Serial Client Connections advertise themselves with the string "CLIENT" to the Windows Direct Serial Server they "dial" into. When configuring a Digi device to accept inbound connect...
https://www.digi.com/Support/knowledge-base/windows-direct-cable-connection-primer
Jul 06, 2017
Configuring and Using Multiple Sessions on PortServer II and TS
The PortServer II/TS models can support up to four telnet sessions per port by default. This value can be increased, the following example shows how to increase the sessions to five: set port rang...
https://www.digi.com/Support/knowledge-base/configuring-and-using-multiple-sessions-on-portser
Jul 06, 2017
Power Supply Specifications for PortServer TS 8-Port
Input:100-250V~50-60Hz 0.35AOutput:+12V 1.0A
https://www.digi.com/Support/knowledge-base/power-supply-specifications-for-portserver-ts-8-po
Jul 06, 2017
Configuring a Printer in SCO UnixWare
Use this procedure to configure a RealPort device for a printer. See your operating system documentation for more information on configuring a serial device for a printer and configuring an lp devi...
https://www.digi.com/Support/knowledge-base/configuring-a-realport-device-for-a-printer
Jul 06, 2017
Configuring Modem in SCO UnixWare
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being u...
https://www.digi.com/Support/knowledge-base/configuring-modem-in-sco-unixware
Jul 06, 2017
Configuring a (RealPort) Terminal with SCOADMIN in UnixWare
Use this procedure to configure a RealPort device for a terminal in SCO UnixWare. See your operating system documentation for more information on configuring a serial device for a terminal.The Digi...
https://www.digi.com/Support/knowledge-base/configuring-a-terminal-with-scoadmin-in-realport
Jul 06, 2017
What to do if the PCI Adapter Install Hangs on Finish
If installing an AccelePort PCI adapter under Windows 95 OSR2 and the driver installation hangs when you try to click on “Finish”, first remove the partial driver installation by follow...
https://www.digi.com/Support/knowledge-base/pci-adapter-install-hangs-on-finish
Jul 06, 2017
Error code 19 - Your registry might be corrupted
Symptoms The Component Object Model (COM) ports that you created during the installation of a multi-port serial adapter do not start, and they are listed in Device Manager with the following error...
https://www.digi.com/Support/knowledge-base/error-code-19-your-registry-might-be-corrupted
Jul 06, 2017
Digi ASYNC card will not install starting at COM1 in Windows 2000
Symptom: I want the serial ports of my Digi ASYNC card to start on COM1, but the adapter will not install correctly. The native serial/COM port(s) have been disabled in the BIOS prior to the insta...
https://www.digi.com/Support/knowledge-base/digi-async-card-will-not-install-starting-at-com1
Jul 06, 2017
Cannot change port settings in Windows 2000
Cause:Changing the individual port configurations within Device Manager can cause corruption of the registry, so this setting is no longer available in the Windows 2000 drivers.Solutions:Port setti...
https://www.digi.com/Support/knowledge-base/cannot-change-port-settings-in-windows-2000
Jul 06, 2017
Selecting the appropriate INF file to install the Digi Neo/ClassicBoard in Windows 2000
Symptom: When installing the Digi Neo/ClassicBoard in Windows 2000, you have two .INF files to choose from: 1. Clasport.inf 2. DigiClsb.inf Which one do you need to pick? Solution: By se...
https://www.digi.com/Support/knowledge-base/selecting-the-appropriate-inf-file-to-install-the
Jul 06, 2017
How to enable PPP logging in Windows 2000?
Solution: See Microsoft's Q article Q234014.
https://www.digi.com/Support/knowledge-base/how-to-enable-ppp-logging-in-windows-2000
Jul 06, 2017
Cannot change Auto-Answer setting in RRAS in Windows 2000
Symptom: RRAS always answers after two rings even if I set it to something else. Cause:This is a known issue with RRAS.Solution:Microsoft has the instructions for a registry "hack" to chan...
https://www.digi.com/Support/knowledge-base/cannot-change-auto-answer-setting-in-rras-in-windo
Jul 06, 2017
Cannot use COM3 through COM9 in Citrix with Windows 2000
Symptom: After I installed my Digi product, it started on COM10.  I cannot change it and I cannot use COM3 through COM9. Cause:This is a known issue.  Citrix has information on thei...
https://www.digi.com/Support/knowledge-base/cannot-use-com3-through-com9-in-citrix-with-window
Jul 06, 2017
How to update the firmware on the Acceleport RAS 4/8 and Datafire RAS
Symptom: Need to update the Firmware on Acceleport RAS 4/8. Solution: Instructions for upgrading the Firmware (FEP) on Acceleport RAS and Datafire RAS series products.  1. Do...
https://www.digi.com/Support/knowledge-base/how-to-update-the-firmware-on-the-acceleport-ras-4
Jul 06, 2017
Report of NEBS certification of a Portserver TS8
The Portserver TS 8 has been NEBS certified as a system component, and found to be fully compatible with GR63 and GR1089 CORE standards. What this means:A Digi customer recently included a Portser...
https://www.digi.com/Support/knowledge-base/report-of-nebs-certification-of-a-portserver-ts8
Jul 06, 2017
Description of WiME Roaming capabilities
Often, customers will want a device that they can use in an enviornment where it moves around.  As it does so it will work seemlessly with the various wifi networks in the area.First, let us define...
https://www.digi.com/Support/knowledge-base/description-of-wime-roaming-capabilities
Jul 06, 2017
Understanding Dynamic Group Assignment (DGA) on the AnywhereUSB/14
If Enable Dynamic Group Assignment (DGA) is checked, USB ports can be re-assigned to other Group numbers "on the fly" without disrupting unaffected USB ports. This is an important feature because, ...
https://www.digi.com/Support/knowledge-base/understanding-dynamic-group-assignment-dga-on-the
Jul 06, 2017
Is there an adapter board for the Digi Connect ME?
Digi International does not have an official adapter board, but users have created them in the past, such as:http://bansky.net/blog/2008/05/adaptor-board-for-digi-connect-me/
https://www.digi.com/Support/knowledge-base/is-there-an-adapter-board-for-the-digi-connect-me
Jul 06, 2017
HOW TO: Configure a Modem in AIX
HOW TO: Configure a Modem in AIXModem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-in-aix
Jul 06, 2017
HOW TO: Configure a TTY Device for a Terminal Using Old FAS (Non-RealPort) EtherLite Driver
Use this procedure to configure a terminal on a EtherLite or SCSI Terminal Server port. See your operating system documentation for more information on configuring a serial device for a terminal.Pr...
https://www.digi.com/Support/knowledge-base/configuring-a-tty-device-for-a-terminal-using-old
Jul 06, 2017
HOW TO: Configure a Modem Using the Old FAS (Non-RealPort) EtherLite Driver in AIX
Use this procedure to configure a device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. Whil...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-using-the-old-fas-non-rea
Jul 06, 2017
HOW TO: Configure a Printer Using RealPort in AIX
The Digi device and RealPort should be properly installed, configured and functioning before proceeding. This procedure assumes that a tty has been created for the printer. See Creating and Configu...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-printer-using-realport-in-aix
Jul 06, 2017
HOW TO: Configura a Modem Using RealPort in AIX
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being u...
https://www.digi.com/Support/knowledge-base/how-to-configura-a-modem-using-realport-in-aix
Jul 06, 2017
HOW TO: Add a Digi Network Device Using Smit in AIX
Use this procedure to add a Digi device to an AIX system using smit.ProcedureLog onto the console as super-user (root).Enter the following command: smit devicesChoose Digi Ethernet-based Seria...
https://www.digi.com/Support/knowledge-base/how-to-add-a-digi-network-device-using-smit-in-aix
Jul 06, 2017
HOW TO: Create and Configure TTY Devices in AIX
Use this procedure to create and configure TTY devices in AIX. The procedure for creating and configuring TTY devices for Digi serial ports is similar to the procedure used to create standard AIX T...
https://www.digi.com/Support/knowledge-base/how-to-create-and-configure-tty-devices-in-aix
Jul 06, 2017
HOW TO: Configure a Terminal When Using RealPort In AIX
Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal.This procedure assumes t...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-when-using-realport-in
Jul 06, 2017
HOW TO: Configure a Terminal in HP UNIX
Configuring a Device for a TerminalUse this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-in-hp-unix
Jul 06, 2017
HOW TO: Configure a Terminal in AIX
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-in-aix
Jul 06, 2017
Windows cannot see the Ports/16em or Ports/8em which is daisy chained to the Modem/4em (or /8em) mod
There is likely insufficient power to the Ports/8em (or Ports/16em) module.The Xem host adapter can usually supply sufficient power to keep two (2) Ports/Xem modules powered. Modules without power ...
https://www.digi.com/Support/knowledge-base/windows-cannot-see-the-ports-16em-or-ports-8em-whi
Jul 06, 2017
Unable to connect at 56k using AccelePort RAS 4/8
Symptom: Unable to connect at 56K when calling into the modems of the AccelePort RAS 4/8. Cause: The AccelePort RAS 4/8 has modems which are 56k v.90 analog modems. These modems have the same ...
https://www.digi.com/Support/knowledge-base/unable-to-connect-at-56k-using-acceleport-ras-4-8
Jul 06, 2017
Avoiding IRQ conflicts when using a Digi PCI serial card adapter with a Dell Optiplex
In the Dell Optiplex (and a number of other systems), there is no means in the BIOS of assigning an IRQ to a PCI slot.  Each available PCI slot appears to be "hard coded" to share an IRQ with ...
https://www.digi.com/Support/knowledge-base/avoiding-irq-conflicts-when-using-a-digi-pci-seria
Jul 06, 2017
Will Digi PCI serial card adapters share an IRQ with other PCI devices?
Yes.Note that conflict may occur, because PCI cards are at the mercy of system BIOS, and some PCI cards don't share very well.  For example, SCSI host adapters and network adapters especi...
https://www.digi.com/Support/knowledge-base/will-digi-pci-serial-card-adapters-share-an-irq-wi
Jul 06, 2017
Troubleshooting RealPort in AIX
Check RealPort Profile:All ports used with the RealPort driver require the RealPort profile setting on the ports in order to respond reliably. To configure the appropriate profile use the foll...
https://www.digi.com/Support/knowledge-base/troubleshooting-realport-in-aix
Jul 06, 2017
Migration of Old RealPort Version 2.x to 3.x in AIX (Migration Only)
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate...
https://www.digi.com/Support/knowledge-base/migration-of-old-realport-version-2-x-to-3-x-in-ai
Jul 06, 2017
HOW TO: Configure a Modem in Solaris
Procedure:Connect a proper cable between the port and modem.Connect to the modem with tip. tip -38400 /dev/dty/a001sThe speed (38400) and device (/dev/dty/a001s) are used as examples in the previ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-in-solaris
Jul 06, 2017
HOW TO: Configure a Terminal For Login in Solaris
ProcedureConnect a proper cable between the port and terminal. Invoke admintool either through the window interface, or by entering this command at a root prompt: admintoolSelect Browse >...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-for-login-in-solaris
Jul 06, 2017
PortServer TS and Digi One PROXYARP and PPP
 Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example:1) Digi IP, 192.168.1.5 Mask: 255.255.255.0PPP U...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-proxyarp-and-ppp
Jul 06, 2017
Are Digi drivers available with all versions of Windows XP?
The Digi drivers for products supported in Windows XP (listed below) are included with both Home and Professional versions of Windows XP.RealPort:Digi PortServer FEP5: Digi AccelePort 8r EIA-232 PC...
https://www.digi.com/Support/knowledge-base/are-digi-drivers-available-with-all-versions-of-wi
Jul 06, 2017
HOW TO: Determine Firmware Version Level for PortServer TS Products
There are several ways to check the firmware version on the PortServer TS products: From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the m...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-for-portse
Jul 06, 2017
HOW TO: Determine the Firmware Version Level for Digi One RealPort or Digi One IA Realport Products
There are several ways to determine the firmware version on the Digi One IA RealPort and the Digi One RealPort. From a web browser:Log into the Digi One via the web interface.The firmware version ...
https://www.digi.com/Support/knowledge-base/how-to-determine-the-firmware-version-level-for-di
Jul 06, 2017
Problems in SCO OpenServer 5.0.6 on systems with Pentium 4 processors
We have seen problems in several instances with customers using our products on servers with Pentium 4 processors running SCO Openserver 5.0.6. The problem appears as a lockup to terminals connect...
https://www.digi.com/Support/knowledge-base/problems-in-sco-5-0-6-on-systems-with-pentium-4-pr
Jul 06, 2017
HOW TO: Determine Firmware Version Level on PortServer/II Products
Log into the PortServer as root, using either telnet or through the serial interface.  Issue the set config command.  The first line of the display will show the version of the firmwa...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-on-portser
Jul 06, 2017
Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters can be used in ...
https://www.digi.com/Support/knowledge-base/are-digi-pci-adapters-compatible-with-the-pci-x-sl
Jul 06, 2017
Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
https://www.digi.com/Support/knowledge-base/resolving-hardware-contention-irq-or-memory-confli
Jul 06, 2017
Error Installing Driver in AIX 5.1 (32 bit only)
Symptom: In AIX 5.1 smit reports an error indicating that the image is not recognized.  Also, subsequent driver install attempts may require the driver image be placed in a separate directory...
https://www.digi.com/Support/knowledge-base/error-installing-driver-in-aix-5-1-32-bit-only
Jul 06, 2017
Printer Configuration in SCO OpenServer Configuring a Device for a Printer Use this procedure to con
Configuring a Device for a PrinterUse this procedure to configure a Digi serial device for a printer. Consult your operating system documentation for more information on configuring a serial device...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-printer-in-sco-openserver-5-x
Jul 06, 2017
HOW TO: Configure a Terminal for Login in SCO OpenServer 5.x
Configuring a Port for a TerminalUse this procedure to configure a Digi serial device for a terminal. See your operating system documentation for more information on configuring a serial device for...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-for-login-in-sco-opens
Jul 06, 2017
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts.These include the following models: AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort Xr ...
https://www.digi.com/Support/knowledge-base/which-digi-serial-adapter-cards-are-compatible-wit
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/Support/knowledge-base/dte-vs-dce
Jul 06, 2017
EtherLite Driver and Firmware Compatibility
Symptom:I'm installing a new EtherLite, why doesn't it work with the existing drivers?Cause:There are 2 versions of EtherLite firmware:1. RealPort (version 1.x)2. FAS (Standard - version 7.x)Answer...
https://www.digi.com/Support/knowledge-base/etherlite-driver-and-firmware-compatibility
Jul 06, 2017
EtherLite Hung Port
Cause:If the ON LED goes out, this means the unit is corrupt.    Solution: If you have a port that doesn't seem to work, try simply moving the cable from the failing port to an...
https://www.digi.com/Support/knowledge-base/etherlite-hung-port
Jul 06, 2017
Escape Character doesn't close Telnet Session
Symptom: After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active .Cause: If you use the escape character ^]...
https://www.digi.com/Support/knowledge-base/escape-character-doesn-t-close-telnet-session
Jul 06, 2017
Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a k...
https://www.digi.com/Support/knowledge-base/microsoft-telnet-with-portserver-results-in-double
Jul 06, 2017
EPC/CON or C/CON hangs at "P2" on boot
Symptom: EPC/CON or C/CON hangs at "P2" on boot. Cause:The last concentrator in the chain is not terminated.There is a problem with a cable, one of the modems, or the phone line.The timing is s...
https://www.digi.com/Support/knowledge-base/epc-con-or-c-con-hangs-at-p2-on-boot
Jul 06, 2017
Digi Product Notice: Resetting Optimization Default to "Latency" on the PortServer TS HCC MEI
Digi PortServer TS Hcc MEI model numbers:70002038 - 1 port70002039 - 2 port70002040 - 4 port Firmware version:Summary:For this product family, the intended default for the optimization setting...
https://www.digi.com/Support/knowledge-base/digi-product-notice-resetting-optimization-default
Jul 06, 2017
EPC/CON or C/CON concentrator hangs at "P2" and doesn't finish booting to AC
Symptom: EPC/CON or C/CON concentrator hangs at "P2" and does not finish booting to AC. Cause:Timing is set incorrectly on either the host adapter, the concentrator (or the modem (CSU/DSU)...
https://www.digi.com/Support/knowledge-base/epc-con-or-c-con-concentrator-hangs-at-p2-and-does
Jul 06, 2017
PortServer boots up to "b1" on the display and hangs
Symptom: PortServer hangs on boot, with "b1" on the display. Cause:The PortServer's bootfile and boothost parameters are set but one or both of them are incorrect.The boothost or bootfile is no...
https://www.digi.com/Support/knowledge-base/portserver-boots-up-to-b1-on-the-display-and-hangs
Jul 06, 2017
PortServer II hangs on boot with "b" on the display
Symptom:PortServer II hangs on boot with "b" on the display.Cause:The PortServer is set to use a TFTP host and the IP of the TFTP host is wrong.The file name or location of the TFTP boot file is wr...
https://www.digi.com/Support/knowledge-base/portserver-ii-hangs-on-boot-with-b-on-the-display
Jul 06, 2017
When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as display
Symptom: There is no local LPR port in Windows 2000   Cause:There are two possible causes, either  The Unix Print Services have not been added, or,  The Unix Print Serv...
https://www.digi.com/Support/knowledge-base/when-trying-to-create-an-lpr-printer-in-windows-20
Jul 06, 2017
C/CON concentrator at AC but no activity
If the C/CON concentrator displays AC, but there is no activity on any of the ports, the most common cause is a node number setting.The way to check this is to turn the unit off and back on, then w...
https://www.digi.com/Support/knowledge-base/c-con-concentrator-at-ac-but-no-activity
Jul 06, 2017
Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Symptom: There is no LPR printer option in Windows 2000   Cause: Print Services for Unix has not been installed.  Solutions: The following steps are needed to get the UNIX p...
https://www.digi.com/Support/knowledge-base/why-am-i-not-seeing-lpr-printing-as-an-option-when
Jul 06, 2017
Debug and other information to collect for trouble shooting Digi Cellular VPN issues
Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.Firmware version of the Digi and VPN appliance.Cellular CarrierLog entries from t...
https://www.digi.com/Support/knowledge-base/debug-and-other-information-to-collect-for-trouble
Jul 06, 2017
Error code 19 "configuration information in the registry is incomplete or damaged" when installing a
Cause: The Digi drivers rely on the standard serial driver included with Windows 2000 and XP. When the built in hardware serial ports are disabled in the system's BIOS, it prevents the Windows s...
https://www.digi.com/Support/knowledge-base/error-code-19-configuration-information-in-the-reg
Jul 06, 2017
Adding Digi Device to a Laptop with no serial ports in Windows 2000
Symptom: Several of the new Windows 2000 laptops on the market do not have serial ports.  If you install one of Digi's network devices off of the NIC, using a crossover cable, to give you ser...
https://www.digi.com/Support/knowledge-base/adding-digi-device-to-a-laptop-with-no-serial-port
Jul 06, 2017
Acceleport RAS modems do not answer incoming calls from a v.92 modem
Symptom: Modems on the Acceleport RAS card do not answer incoming calls from a v.92 modem. Cause: Some v.92 modems have trouble completing handshaking with a v.90 modem such as the modems on t...
https://www.digi.com/Support/knowledge-base/acceleport-ras-modems-do-not-answer-incoming-calls
Jul 06, 2017
Can I load RealPort on multiple Unix / Linux hosts to access the same PortServer(s)?
Yes, you can have devices ttya01-16 loaded on 2 different machines. If server 1 has ports ttya01-08 opened, server 1 controls it. Server 2 could then have ttya09-16 opened - server 2 controls this....
https://www.digi.com/Support/knowledge-base/can-i-load-realport-on-multiple-unix-linux-hosts-t
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
https://www.digi.com/Support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
Cable pinout to connect a Digi RJ-45 serial port to a BayTech RPC-2 console port
Here is a known-working pinout to connect a BayTech RPC-2 (Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserve...
https://www.digi.com/Support/knowledge-base/cable-pinout-to-connect-a-digi-rj-45-serial-port-t
Jul 06, 2017
Installing and Uninstalling RealPort in HP-UX
Please be sure to remove any old versions of RealPort prior to installing a new version. The driver removal steps are below.Basic IP parameters must be set up before the PortServer will operate on ...
https://www.digi.com/Support/knowledge-base/installing-and-uninstalling-realport-in-hp-ux
Jul 06, 2017
Why am I getting locked out or no longer able to change my root password after upgrading firmware on
This problem only occurs when upgrading from very early (pre-1.1.0) Digi CM firmware to anything newer.The problem is caused by the addition of Shadow Password support, which occured in the 1.1.0 r...
https://www.digi.com/Support/knowledge-base/why-am-i-getting-locked-out-or-no-longer-able-to-c
Jul 06, 2017
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
https://www.digi.com/Support/knowledge-base/what-type-of-public-key-authentication-do-the-port
Jul 06, 2017
Digi Device Server serial ports lock up randomly or log users off
This indicates that the Digi Device Server (i.e. a PortServer) is not setup properly to use for RealPort.By default the Device Server is set to set port dev=term this means that DDR-RTS are high an...
https://www.digi.com/Support/knowledge-base/digi-device-server-serial-ports-lock-up-randomly-o
Jul 06, 2017
"Access Denied" error in Windows 2000 after running DGClean.cmd
Symptom:Following the Driver Installation Notes For Windows 2000:1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall ...
https://www.digi.com/Support/knowledge-base/access-denied-error-in-windows-2000-after-running
Jul 06, 2017
Installing RealPort in SCO OpenServer
If you have an existing version of RealPort software installed, this will need to be removed first. Prior to removing, you may want to make backup copies of the following files: /etc/inittab a...
https://www.digi.com/Support/knowledge-base/installing-realport-in-sco-openserver
Jul 06, 2017
Serial modem FAQ and troubleshooting tips
How do I determine if my modem is causing the problem?A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a terminal or worksta...
https://www.digi.com/Support/knowledge-base/serial-modem-faq-and-troubleshooting-tips
Jul 06, 2017
Installing or Upgrading the RealPort driver in AIX
To Remove Old Applied Driver:Any previous driver versions must be removed prior to installing a new version.Define all associated Realport sa devices to save device configuration, this should be do...
https://www.digi.com/Support/knowledge-base/installing-or-upgrading-the-realport-driver-in-aix
Jul 06, 2017
Pinout for Portserver II 16 power supply connector
Pinout of the Portserver II 16 Power connector are as follows: 1 -- COM2 -- GND3 -- +5v4 -- -12v5 -- +12v
https://www.digi.com/Support/knowledge-base/pinout-for-portserver-ii-16-power-supply-connector
Jul 06, 2017
Using Internet Explorer FTP to copy files to a Digi TransPort router
Connect to the Digi TransPort router using DUN to the special number 123 and enter username and password   Open Internet Explorer and access the URL ftp://1.2.3.4/   Go to File...
https://www.digi.com/Support/knowledge-base/using-internet-explorer-ftp-to-copy-files-to-a-dig
Jul 06, 2017
MR2110 GPRS Status
MR2110 LED Status* - Steady OnO - Off ® - Flashing or Flickering ¤ - Single Flash, 3 second pause ¥ - Double Flash, 3 second pause(An un-populated box means that the stat...
https://www.digi.com/Support/knowledge-base/mr2110-gprs-status
Jul 06, 2017
Which auxiliary power supply should be used with my PORTS Xem modules?
The recommended Digi power supply for use with the AccelePort Xem PORTS modules is P/N 76000109 for North American use.It is a 7.5 volt, .8 amp power supply.It is usually not required until adding ...
https://www.digi.com/Support/knowledge-base/which-auxiliary-power-supply-should-i-use-with-my
Jul 06, 2017
"Display must be set" error when installing MPI in SCO OpenServer
Symptom: In SCO OpenServer, when installing the driver from the CD with ./setup, the message "DISPLAY must be set to a valid display running X" appears. Solution: From the command prompt: ...
https://www.digi.com/Support/knowledge-base/display-must-be-set-error-when-installing-mpi-in-s
Jul 06, 2017
"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom: In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears. Solution: From the com...
https://www.digi.com/Support/knowledge-base/display-must-be-set-error-installing-realport-driv
Jul 06, 2017
PortServer II hangs at PE and never finishes booting
The PortServer II will go to PE during the normal boot process.  This is the last step before starting the Operating System.If the PortServer II hangs at PE and never continues to AC, then the...
https://www.digi.com/Support/knowledge-base/portserver-ii-hangs-at-pe-and-never-finishes-booti
Jul 06, 2017
The "set auth" ability on the PortServer II doesn't work properly
The "set auth" command does not properly control access to the ports by IP addresses in PortServer II firmware versions 3.1.5, 3.1.9, 3.1.10, and 3.1.11. To get the proper access control...
https://www.digi.com/Support/knowledge-base/the-set-auth-ability-on-the-portserver-ii-doesn-t
Jul 06, 2017
What is required to utilize a C/CON or EPC/CON concentrator?
The C/CON or EPC/CON concentrators are not "standalone" devices.  They must be attached to a Digi host adapter card, installed in a computer. Either type of concentrator will work w...
https://www.digi.com/Support/knowledge-base/what-is-required-to-utilize-a-c-con-or-epc-con-con
Jul 06, 2017
How to determine the installed RAM size in a PortServer II
Log into the PortServer II and issue the following command:set con ramsize=show
https://www.digi.com/Support/knowledge-base/how-to-determine-the-installed-ram-size-in-a-ports
Jul 06, 2017
Can a C/CON concentrator be used with an AccelePort Xem host adapter card?
It is possible to daisy-chain an Xem module off of an EPC/CON concentrator, but only if the host adapter card is an AccelePort EPC/X.  An Xem module can also be connected to the EBI port of a ...
https://www.digi.com/Support/knowledge-base/can-a-c-con-concentrator-be-used-with-an-accelepor
Jul 06, 2017
TFTP Boot Error message when booting PortServer
Problem: Getting Boot Error message from PortServer.  Solution:   The host with the bootfile may pass back a TFTP error message, which the PortServer will display in the alphanumeric ...
https://www.digi.com/Support/knowledge-base/tftp-boot-error-message-when-booting-portserver
Jul 06, 2017
Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware. Make a note of the MAC (hardware) address located on the sticker undernea...
https://www.digi.com/Support/knowledge-base/assiging-a-portserver-ip-address-using-rarpd-in-un
Jul 06, 2017
Ethernet hub Compatibility with Digi Powered Ethernet device
Digi has successfully tested its Powered Ethernet device line with PowerDsine powered Ethernet hubs. For more information on PowerDsine go to www.microsemi.comNote:  Other power...
https://www.digi.com/Support/knowledge-base/ethernet-hub-compatibility-with-digi-powered-ether
Jul 06, 2017
How to determine if a PortServer TS 2/4 is the MEI model or not
It's important to know what model you have before upgrading the firmware and/or contacting technical support.Looking at the label on the bottom of the unit is the easiest way to determine if it's t...
https://www.digi.com/Support/knowledge-base/how-to-determine-if-a-portserver-ts-2-4-is-the-mei
Jul 06, 2017
Installing RealPort Source RPM Driver in RedHat Linux
Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions.1. Kill all processes running on the ports including gettys.2. Remove...
https://www.digi.com/Support/knowledge-base/installing-realport-source-rpm-driver-in-redhat-li
Jul 06, 2017
How to add an Xem module to an EPC/CON unit in Windows 2000 or XP
Installation procedure: 1. Power off the EPC/CON unit, and connect the Xem module. If you have a Modems module, it must be powered off before connecting it to the EPC/CON.2. Turn the power ba...
https://www.digi.com/Support/knowledge-base/how-to-add-an-xem-module-to-an-epc-con-unit-in-win
Jul 06, 2017
Login prompt when connecting to Terminal Server's COM port via terminal emulator
Symptom: After installing the RealPort driver on the PortServer (II or TS), the user can successfully connect to the COM port, using a terminal emulator such as HyperTerminal, but gets a login pro...
https://www.digi.com/Support/knowledge-base/login-prompt-when-connecting-to-terminal-server-s
Jul 06, 2017
Cannot assign a PortServer TS a static IP address
Symptom: When I reboot my PortServer TS, after assigning it a static IP address, it comes up with a different IP than the one I entered. Cause:The PortServer TS is still configured to use DHCP ...
https://www.digi.com/Support/knowledge-base/cannot-assign-a-portserver-ts-a-static-ip-address
Jul 06, 2017
What happens during a DgIpServ session?
This document is written so that users of the EtherLite's "DgIpServ" utility might better understand how it works, and where problems might occur if it doesn't work as expected. ...
https://www.digi.com/Support/knowledge-base/what-happens-during-a-dgipserv-session
Jul 06, 2017
How to make an RS-232 loopback plug for Terminal Servers
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional. A DB-9 loopback plug should have a female DB-9 connector and should be ...
https://www.digi.com/Support/knowledge-base/how-to-make-an-rs-232-loopback-plug
Jul 06, 2017
Only the first 8 ports of a C/CON 16 work
Symptom: The first 8 ports of the C/CON 16 concentrator appear as COM ports, but the second 8 do not. Cause:The Digi adapter is configured with the wrong type of concentrator.The COM ports were...
https://www.digi.com/Support/knowledge-base/only-the-first-8-ports-of-a-c-con-16-work
Jul 06, 2017
C/CON or EPC/CON hangs at P1 when power cycled
Cause:The concentrator is not getting the initial signal from the host adapter because it is not connected at all, or it is connected on the wrong line.The driver is not installed or the concentrat...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-hangs-at-p1-when-power-cycled
Jul 06, 2017
How to test a serial device connected to a Digi ConnectCore module running Linux
Sometimes you need to run a serial terminal program on an embedded device to check from your shell how a connected serial device is answering on characters being sent to it. Below we describe how ...
https://www.digi.com/Support/knowledge-base/how-to-test-a-serial-device-connected-to-a-digi-co
Jul 06, 2017
LxNETES-3.2 make xconfig fail qconf.h: error: extra qualification ' ConfigSettings::' on member 'rea
LxNETES-3.2 make xconfig might fail with message like:linux/scripts/kconfig/qconf.h: error: extra qualification ' ConfigSettings::' on member 'readSizes'..make: *** [xconfig] Error 2Modern Linux di...
https://www.digi.com/Support/knowledge-base/lxnetes-3-2-make-xconfig-fail
Jul 06, 2017
Digi Product Notice: Feature and Firmware Change - 82000747_N1 and later
Device Server Feature and Firmware Change Notice82000747_N1 and later Previous Firmware Versions Not Supported:The firmware in this product cannot be downgraded to an earlier version.If you''''re ...
https://www.digi.com/Support/knowledge-base/digi-product-notice-feature-and-firmware-change-82
Jul 06, 2017
How to force the Digi TransPort to synchronize with the NTP/SNTP time servers
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately. This should be run from the router CLI prompt with administrative privileges. sntp 0 now
https://www.digi.com/Support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-wit
Jul 06, 2017
How to use a Digi TransPort as an SSH Client from the Command Line
The command implemented to use the SSH client is : sshcWhen logged in on the Digi TransPort, a typical command would be in the form :sshc <username>@<hostname>It is possible to specifif...
https://www.digi.com/Support/knowledge-base/how-to-use-a-digi-transport-as-an-ssh-client-from
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements : - Digi Device Discovery - SMTP Mail serverHardware Requirements : - Digi Connect SPInstructions : - Using Digi Device Disc...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
Jul 06, 2017
Auto update Operational Pan ID on Routers & End-devices of a Zigbee network
In order to be a part of a ZigBee network, all nodes should have a common PAN ID, as well as 16-bit Operating PAN ID. The PAN ID is required to be manually provided to each ZigBee node, while Opera...
https://www.digi.com/Support/knowledge-base/auto-update-operational-pan-id-on-routers-end-devi
Jul 06, 2017
HOW TO: Determine Firmware Version Level on EtherLite Products
There are several ways to determine the firmware version of an EtherLite. If you are running a Windows operating system:Use the verlog utility to determine the firmware version. Verlog can be foun...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-on-etherli
Jul 06, 2017
uboot tftp transfer is not working on office/work laptop, but works on desktop, why?
Office laptops usually will have VPN installed.It appears that some VPN Clients will reconfigure MTU value to 1300 bytes, presumably as a requirement of the VPN tunnel or to minimize delays.This me...
https://www.digi.com/Support/knowledge-base/uboot-tftp-transfer-is-not-working-on-office-work
Jul 06, 2017
How can I find out the firmware version for an Acceleport RAS or Xp card in the Linux dgdm driver?
The firmware files for the Linux dgdm driver can be found in the /etc/dgdm directory. Here are the related filenames: hlcf.bin = Acceleport RAS firmware filetiggerf.bin = Acceleport Xp firmware fi...
https://www.digi.com/Support/knowledge-base/how-can-i-find-out-the-firmware-version-for-an-acc
Jul 06, 2017
Application Notes: VMS Async Port Configuration
APP NOTES: VMS Async Port ConfigurationPort configuration in VMS can be very complex, and most configuration is handled by VMS itself, outside of the Digi driver. The following are typical examples...
https://www.digi.com/Support/knowledge-base/application-notes-vms-async-port-configuration
Jul 06, 2017
What is the most reliable way to upgrade firmware on an Etherlite (or what can I do if all else fail
Etherlite Boot Console/tftp method of Updating FirmwareRequirements: In order to perform this procedure, the following items are required: A dumb terminal or laptop with terminal emulation soft...
https://www.digi.com/Support/knowledge-base/what-is-the-most-reliable-way-to-upgrade-firmware
Jul 06, 2017
HOW TO: Change the IP address of an already-installed RealPort product in the Linux RealPort driver
Introduction: This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the PortServer TS line, PortServer II, Digi One, or EtherLite to a new ...
https://www.digi.com/Support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
Jul 06, 2017
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavi...
https://www.digi.com/Support/knowledge-base/zigbee-layer-acks-how-can-i-be-sure-that-my-zigbee
Jul 06, 2017
Remote Program Update sample programs don't update firmware
Some of our Dynamic C RPU (Remote Program Update) sample programs do not update firmware without resetting the board.  This is not always possible if the board is in a remote location and you ...
https://www.digi.com/Support/knowledge-base/remote-program-update-sample-programs-don-t-update
Jul 06, 2017
HOW TO: Better manage Digi-created serial printer devices in AIX 8 using "tty" serial devices inste
In order to point a created print queue at a tty device, you will need to perform the following steps:   1. Create a generic print queue in AIX for an unused port (This creates an lp devic...
https://www.digi.com/Support/knowledge-base/how-to-better-manage-digi-created-serial-printer-d
Jul 06, 2017
Dialing out with the AccelePort RAS on an analog line with voicemail results in a "No Dialtone" erro
Symptom:When you try dialing out on an analog line that has voicemail tied to it, the AccelePort RAS will not recognize the initial tone you get indicating a voicemail message and will report "No D...
https://www.digi.com/Support/knowledge-base/dialing-out-with-the-acceleport-ras-on-an-analog-l
Jul 06, 2017
How can I make a Portserver or Digi One product kill an orphaned socket automatically?
First of all, make sure you are using 3.1.12 or 3.1.13 firmware version. If you get a syntax error when trying the commands below, you most likely need to upgrade firmware (or recheck your syn...
https://www.digi.com/Support/knowledge-base/how-can-i-make-a-portserver-or-digi-one-product-ki
Jul 06, 2017
HOW TO: Make a serial cable to attach a terminal with a DEC MMJ6 connector to a Digi RJ-45 serial p
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 -----------------...
https://www.digi.com/Support/knowledge-base/how-to-make-a-serial-cable-to-attach-a-terminal-wi
Jul 06, 2017
I only see an option to update the firmware and not the POST image in the Web User Interface (WebUI)
In earlier versions of firmware, the ability to upgrade POST via the Web UI had not yet been added. In order to upgrade POST firmware on units which fall into this category, you will need to load i...
https://www.digi.com/Support/knowledge-base/i-only-see-an-option-to-update-the-firmware-and-no
Jul 06, 2017
SCSI Terminal Server (STS) and Etherlite Signal and Cable Pinout information
Table of ContentsNotes on the 422/485 implementation on the EtherLite 162, EtherLite 2 EIA-422, and the (discontinued) SCSI 1622.RS-232 DTE vs DCE definitions.RS-232 signal definitions and uses.RS-...
https://www.digi.com/Support/knowledge-base/scsi-terminal-server-sts-and-etherlite-signal-and
Jul 06, 2017
How do I connect two LANs together using the Portserver II with a dedicated or direct connection usi
NOTE: PortServer II does not support synchronous PPP.PortServer II setup:On 192.8.8.5 enter the following commands logged in as "root" on your PortServer II:Configure Port(s): #> set port range...
https://www.digi.com/Support/knowledge-base/how-do-i-connect-two-lans-together-using-the-ports
Jul 06, 2017
How do I connect two LANS together using the PortServer II with Dialup Modems over a telephone (POTS
PortServer II setup:On 192.8.8.5 enter the following commands logged in as "root" on your PortServer II:Configure Port(s): #> set port range=8 dev=mio #> set flow range=8 ixon=off ixoff=of...
https://www.digi.com/Support/knowledge-base/how-do-i-connect-two-lans-together-using-the-p-(1)
Jul 06, 2017
How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: Homepage -> Configuration - System -> General -> Autorun Commands.  Under ...
https://www.digi.com/Support/knowledge-base/how-do-i-launch-python-scripts-automatically-from
Jul 06, 2017
How do I setup RADIUS to work with the PortServer II?
First thing, obtain a Radius server for your OS of choice, there are Radius servers available for most flavors of Unix, Windows NT, and Novell. Ports of Radius have been made to other operating sys...
https://www.digi.com/Support/knowledge-base/how-do-i-setup-radius-to-work-with-the-portserver
Jul 06, 2017
How do I upgrade the firmware on a PortServer 8 or Portserver 16?
The only one way to update firmware on the PortServer 8 or Portserver 16, is by loading the firmware from a tftp (trivial file transfer protocol) server, each time the PortServer 8 or 16 ...
https://www.digi.com/Support/knowledge-base/how-do-i-upgrade-the-firmware-on-a-portserver-8-or
Jul 06, 2017
How can I automate flushing the arp table of a Digi One or Portserver TS product using Expect?
Read the following article to find out where you can get Expect: HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Then creat...
https://www.digi.com/Support/knowledge-base/how-can-i-automate-flushing-the-arp-table-of-a-dig
Jul 06, 2017
Why won't my Arnet SmartPort Plus work in a Pentium (or higher) server?
SmartPort Plus ISA bus products were designed to work in standard PC servers manufactured before 1990.There are known issues when installing these adapters in Pentium 133, Pentium II, Pentium III, ...
https://www.digi.com/Support/knowledge-base/why-won-t-my-arnet-product-work-in-a-pentium-or-hi
Jul 06, 2017
Unable to see login prompt from IBM P520 server Console connected to a Digi serial port
Problem: Unable to see login prompt from IBM P520 server Console connected to a Digi serial port  Solution: The IBM P520 Console port has a default baud rate of 19200 baud. If unable t...
https://www.digi.com/Support/knowledge-base/unable-to-see-login-prompt-from-ibm-p520-server-co
Jul 06, 2017
How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon...
https://www.digi.com/Support/knowledge-base/how-to-enable-a-terminal-or-modem-in-solaris
Jul 06, 2017
US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment: DIP switches Sportster modems should be set i...
https://www.digi.com/Support/knowledge-base/us-robotics-modem-configuration-in-unix
Jul 06, 2017
Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment: 1. DIP Switches If the Modem has DIP switches, set them to the...
https://www.digi.com/Support/knowledge-base/using-multitech-modems-on-digi-ports-in-unix
Jul 06, 2017
How can I tell if my Portserver TS8 or Portserver TS16 requires use of the 684 or 854 firmware image
This article is applicable to older Portserver TS8 or Portserver TS16 models only.Problem:Please refer to this link.There are two different EOS firmware images list at the link above: an 82000...
https://www.digi.com/Support/knowledge-base/how-can-i-tell-if-my-portserver-ts8-or-portserver
Jul 06, 2017
"Garbage" on the screen instead of expected Login prompt in Solaris
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on t...
https://www.digi.com/Support/knowledge-base/garbage-is-appearing-on-the-screen-instead-of-expe
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a ...
https://www.digi.com/Support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/Support/knowledge-base/reference-guide-cable-specifications-for-building
Jul 06, 2017
Linux - Unresolved symbols and configuration mismatches
1. Example of the error messages in question: Using /lib/modules/2.4.2-2smp/misc/dgrp.o /lib/modules/2.4.2-2smp/misc/dgrp.o: unresolved symbol securebits /lib/modules/2.4.2-2smp/misc/dgrp.o: unr...
https://www.digi.com/Support/knowledge-base/unresolved-symbols-and-configuration-mismatches
Jul 06, 2017
Configuring Terminals for Login in HP-UX
Enabling the New PortsTerminalsConnect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added:...
https://www.digi.com/Support/knowledge-base/configuring-terminals-for-login-in-hp-ux
Jul 06, 2017
Configuring ports for Printers in HP-UX
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01This command is recommended for any port tha...
https://www.digi.com/Support/knowledge-base/configuring-ports-for-printers-in-hp-ux
Jul 06, 2017
Configuring Ports for Modems in HP-UX
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed:...
https://www.digi.com/Support/knowledge-base/configuring-ports-for-modems-in-hp-ux
Jul 06, 2017
Recovering from AIX print spooler problems
Problem:The print spooler is in a "down" or "unknown" state.Cannot remove queued jobs.The "daemon" process is not running.Solution:stopsrc -s qdaemonlssrc -s qdaemon (...
https://www.digi.com/Support/knowledge-base/recovering-from-aix-print-spooler-problems
Jul 06, 2017
AIX console information not displaying
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes:Carrier detect is not being asserted on ...
https://www.digi.com/Support/knowledge-base/aix-console-information-not-displaying
Jul 06, 2017
The Solaris Console Information Does Not Appear
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes:The keyboard and mouse are still connected to the...
https://www.digi.com/Support/knowledge-base/the-solaris-console-information-does-not-appear
Jul 06, 2017
Getty Respawning too Rapidly Errors in SCO OpenServer
Symptom: Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remov...
https://www.digi.com/Support/knowledge-base/getty-respawning-too-rapidly-errors-in-sco-openser
Jul 06, 2017
Basic loopback testing in UNIX
1. Place the loopback plug into the corresponding port on the Digi product.  Depending on the product, a loopback plug may or may not have been shipped with it. 2. From the UNIX root prompt, ...
https://www.digi.com/Support/knowledge-base/basic-loopback-testing-in-unix
Jul 06, 2017
EPC/CON or C/CON displays "En" - unable to cannot connect to any of the attached devices
Symptom: Concentrator LED display shows "En". Cause:The host adapter identifies EPC/CON and C/CON concentrators by their node numbers. Each concentrator in a daisy chain must have a unique...
https://www.digi.com/Support/knowledge-base/epc-con-or-c-con-displays-en-unable-to-cannot-conn
Jul 06, 2017
EPC/CON or C/CON hangs at "P4" on boot
Symptom: EPC/CON or C/CON hangs at "P4" on boot. Cause:The timing is incorrectly set.There are problems with the modems or the phone lines.There is a hardware problem with the host adapter or t...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-hangs-at-p4-on-boot
Jul 06, 2017
How to Enable A-GPS (Assisted GPS) Support in the Digi X-Trak 3.
Ø  Case 1: GPRS is Active (Online). o   Digi X-Trak 3 will automatically download ‘current_14d.alp’ to ‘/WEB/python’ path from u-blox server. This operation takes 10-15 minutes after...
https://www.digi.com/Support/knowledge-base/how-to-enable-a-gps-assisted-gps-support-in-the-di
Jul 06, 2017
I can't run applications on my ConnectCore Wi-9C with my debugger in the Digi ESP. When I try to run
I can't run applications on my Connect Core Wi9C (CC Wi9C) with my debugger in the Digi ESP. When I try to run an image in the Digi ESP I get a message in the debug window showing the process is te...
https://www.digi.com/Support/knowledge-base/i-can-t-run-applications-on-my-connectcore-wi-9c-w
Jul 06, 2017
HOW TO: Configure the PortServer II for a PPP Connection with Microsoft Windows
Before you get started: 1. If you've already changed a number of settings and the Portserver II is currently in an unknown state, we recommend a factory default of the unit before continuing w...
https://www.digi.com/Support/knowledge-base/how-to-configure-the-portserver-ii-for-a-ppp-conne
Jul 06, 2017
HOW TO: Configure IP Pass-through mode on Digi TransPorts
OverviewThis guide will describe how to configure IP Pass-through on the TransPort to hand the Mobile IP address to 1 Ethernet connected device behind the TransPort, so that the TransPort becomes t...
https://www.digi.com/Support/knowledge-base/how-to-configure-ip-pass-through-mode-on-digi-tran
Jul 06, 2017
Edgeport COM port assignments in Device Manager don't match the Edgeport Configuration Utility
This is a known issue affecting Windows Vista and newer Operating Systems.The symptom of the problem is that the Edgeport COM port assignments in the Edgeport Configuration Utility may not match th...
https://www.digi.com/Support/knowledge-base/edgeport-com-port-assignments-in-device-manager-do
Jul 06, 2017
Does the AnywhereUSB Support Linux?
The AnywhereUSB product line does not support Linux operating systems.  It is a Windows only device.
https://www.digi.com/Support/knowledge-base/does-the-anywhereusb-support-linux
Jul 06, 2017
ConnectPort Display - which COM ports are associated with which serial ports?
Looking at the related COM ports in Windows Device Manager, they are assigned in this order:1st COM port = DB9 RS-232 serial port (labeled "Port 1" on the rear panel)2nd COM port = RJ45 R...
https://www.digi.com/Support/knowledge-base/connectport-display-which-com-ports-are-associated
Jul 06, 2017
How to factory reset a PortServer TS or Digi One SP
To factory reset a PortServer TS or Digi One SP: Power off the unit.Hold in the Reset button.While keeping the Reset button depressed, power the unit back on.Continue holding in the Reset button f...
https://www.digi.com/Support/knowledge-base/how-to-factory-reset-a-portserver-ts-or-digi-one-s
Jul 06, 2017
Understanding the Hubport PlusPower Power Management feature
The Hubport PlusPower “Power Management” feature -  this applies only to:1. In a nutshell, what does this feature do?  It offers the ability to power on/off USB ports via software.2....
https://www.digi.com/Support/knowledge-base/understanding-the-hubport-pluspower-power-manageme
Jul 06, 2017
When using an Edgeport on a USB 3.0 port, a BSOD \ Blue Screen may occur
The BSOD\Blue Screen may occur when trying to transfer serial data or trying to complete a self test with an Edgeport.If the Edgeport is connected to a USB 1.1 or 2.0 port, this issue will not occu...
https://www.digi.com/Support/knowledge-base/when-using-an-edgeport-on-a-usb-3-0-port-a-bsod-bl
Jul 06, 2017
AnywhereUSB - attached USB barcode reader not working through RDP connection
This is a known issue and we have concluded that RDP (Remote Desktop) is the culprit.AnywhereUSBs, like other USB hubs, are compatible with USB barcode scanners.  To prove this, connect a USB ...
https://www.digi.com/Support/knowledge-base/anywhereusb-attached-usb-barcode-reader-not-workin
Jul 06, 2017
HOW TO: Backup a Digi One, PortServer TS or PortServer II configuration from the CommandLine Interf
Product Requirements:Digi One, PortServer, Portserver TS or PortServer II Serial ServerRequired Reading:HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network...
https://www.digi.com/Support/knowledge-base/how-to-backup-a-digi-one-portserver-ts-or-portserv
Jul 06, 2017
How do I program my customized firmware or configuration settings to embedded modules for mass produ
Use Expect/Tcl or python scripts to scan serial output and issue appropriate commands (to serial console) to program your firmware. See: http://www.python.org E.g. under Windows use: http://as...
https://www.digi.com/Support/knowledge-base/how-do-i-program-my-customized-firmware-or-configu
Jul 06, 2017
Building JFFS2 rootfs fails due to mkfs.jffs2 returns non zero exit code (Aborted). E.g.: /usr/local
This is a bug in the Linux tool mkfs.jffs2 occurring on some processors/Linux distributions. To fix it, install an updated mkfs.jffs2 binary into your toolchain, e.g. into:/usr/local/LxNETES-2.3/a...
https://www.digi.com/Support/knowledge-base/building-jffs2-rootfs-fails-due-to-mkfs-jffs2-retu
Jul 06, 2017
How do I disable Ethernet auto-negotiation on the ConnectCore 9U?
At the U-Boot prompt enter:setenv link 10:fullsaveenvPower cycle to make the new settings take effect.Other possible settings:setenv link 10:half;saveenvsetenv link 100:full;saveenvsetenv...
https://www.digi.com/Support/knowledge-base/how-do-i-disable-ethernet-auto-negotiation-on-the
Jul 06, 2017
Building U-Boot 1.1.3 from LxNETES-3.2 CD according to README fails
Error -./build.sh: 5: declare: not found or gzip: stdin: unexpected end of fileSummarybuild.sh uses ´declare´ which is a bash builtin command. However build.sh starts with:#!/bin/shand works only i...
https://www.digi.com/Support/knowledge-base/building-u-boot-1-1-3-from-lxnetes-3-2-cd-accordin
Jul 06, 2017
How to enable second serial port on Digi Connect ME (7520) with LxNETES-2.3 (uClinux 2.4.22)
To enable the second serial port you must enable it in the kernel configuration (make xconfig). And do additional kernel config changes: 1. In "Character devices" set "n" the option in "Disable CO...
https://www.digi.com/Support/knowledge-base/how-to-enable-second-serial-port-on-digi-connect-m
Jul 06, 2017
Linux Eclipse IDE does not start up under Ubuntu 9.10 and SuSE 11.2 with xulrunner.
root cause: Eclipse 3.4.1 is not compatible with some versions of xulrunner (will be fixed in Eclipse 3.5)If the IDE does start up and you select Help->Welcome you get an SWT erro...
https://www.digi.com/Support/knowledge-base/linux-eclipse-ide-does-not-start-up-under-ubuntu-9
Jul 06, 2017
What purpose is the J1 jumper on the JTAG-header of the ConnectME 9210 module with JTAG?
The 3 pin jumper selects the type of reset the user gets when user connector pin 14 "/RST" of the module is pulled low.With J1 pins 1 and 2 shorted, the user pin 14 low will cause a hard reset;with...
https://www.digi.com/Support/knowledge-base/what-purpose-is-the-j1-jumper-on-the-jtag-header-o
Jul 06, 2017
SQlite database locked
The kernel must be configured with CONFIG_FILE_LOCKING enabled.To do so, in the kernel config go to "File Systems" and there:[ENABLE] Enable POSIX file locking API (FILE_LOCKING) We will enable th...
https://www.digi.com/Support/knowledge-base/sqlite-database-locked
Jul 06, 2017
Windows BSOD / bluescreen in AnywhereUSB license dongle scenario
Symptom:When using one or more USB license dongles with an AnywhereUSB, a Windows blue screen may occur and point to an AnywhereUSB .sys (driver) file.   If the dongle is not connected, t...
https://www.digi.com/Support/knowledge-base/windows-bsod-bluescreen-in-anywhereusb-license-don
Jul 06, 2017
Understanding the ConnectPort Display modes - Remote Access vs. ShowBox vs. Terminal Emulator
Remote Access:    In this mode, the ConnectPort Display plays the role of a thin client, providing remote access to a computer over an IP network. Communication can take place acros...
https://www.digi.com/Support/knowledge-base/understanding-the-connectport-display-modes-remote
Jul 06, 2017
Unable to save AnywhereUSB backup backup.cfg file via HTTPS with Internet Explorer
Attempting to save the AnywhereUSB backup configuration  file when using Internet Explorer via HTTPS results in the error listed below. This is caused by an option in Internet Explorer. &...
https://www.digi.com/Support/knowledge-base/unable-to-save-anywhereusb-backup-backup-cfg-file
Jul 06, 2017
Troubleshooting ConnectPort Display error messages
"Unable to connect to..." message:1. Make sure the basic network connection is good.  Is there an Ethernet link light?  If so, proceed, otherwise use another known-working network cable. ...
https://www.digi.com/Support/knowledge-base/troubleshooting-connectport-display-error-messages
Jul 06, 2017
10-pin RJ45 serial port pinout for the AnywhereUSB TS44
Pin NumberSignal1RI2DSR3RTS4Ground5TxD6RxD7Signal Ground8CTS9DTR10DCDCompatible Digi cables and cable adapters:http://www.digi.com/products/cablesandadapters/serialcables
https://www.digi.com/Support/knowledge-base/10-pin-rj45-serial-port-pinout-for-the-anywhereusb
Jul 06, 2017
How to configure a Static IP address on a AnywhereUSB via command-line interface (CLI)
This article is applicable to 2nd generation AnywhereUSB models - that is, all models other than that legacy / 1st generation AnywhereUSB/5.The CLI command to configure an AnywhereUSB with a Static...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-static-ip-address-on-a-anywhere
Jul 06, 2017
How to use the DgIpServ utility to assign an IP address to an EtherLite in Windows
You can use the DgIpServ utility to assign an IP address to an EtherLite, among other things.DgIpServ:http://ftp1.digi.com/support/utilities/40002241_C.zipBasic instructions are on page 2 of the Et...
https://www.digi.com/Support/knowledge-base/how-to-use-the-dgipserv-utility-to-assign-an-ip-ad
Jul 06, 2017
Is the AnywhereUSB compatible with VMware Vmotion?
The AnywhereUSB product line does not offer any specific features related to VMotion, or similar solutions, where a virtual machine is "moved" from one physical host to another.Some custo...
https://www.digi.com/Support/knowledge-base/is-the-anywhereusb-compatible-with-vmware-vmotion
Jul 06, 2017
Are USB modems compatible with the AnywhereUSB?
Here is the compatibility list for the AnywhereUSB Products:AnywhereUSB USB device compatibility listMost USB modems are incompatible with the AnywhereUSB.  The typical symptom of the problem ...
https://www.digi.com/Support/knowledge-base/are-usb-modems-compatible-with-the-anywhereusb
Jul 06, 2017
How many AnywhereUSBs can a host computer connect to?
There is no artificial limit in the AnywhereUSB hardware or software regarding the maximum number of AnywhereUSBs that can be connected to a single host computer.CPU speed and memory are the l...
https://www.digi.com/Support/knowledge-base/how-many-anywhereusbs-can-a-host-computer-connect
Jul 06, 2017
Legacy / 1st generation AnywhereUSB/5 has solid Red/Amber System Status LED
The solid Red/Amber System Status LED means the AnywhereUSB is having issues getting an IP address from a DHCP server.  This specific model AnywhereUSB is unfortunately known to have...
https://www.digi.com/Support/knowledge-base/legacy-1st-generation-anywhereusb-5-has-solid-red
Jul 06, 2017
How to delay a Windows Service for a USB license dongle AnywhereUSB scenario
Background:Software services that look for related USB license dongles may start before the AnywhereUSB and attached dongle is enumerated.  This is a suggested workaround for that sc...
https://www.digi.com/Support/knowledge-base/how-to-delay-a-windows-service-for-a-usb-license-d
Jul 06, 2017
RADIUS authentication fails on socket connection to a PortServer or Digi One serial port.
Setting up a PortServer or Digi One serial port to allow radius authentication of inbound socket connections to the port (example shown for port 16) requires the following confi...
https://www.digi.com/Support/knowledge-base/radius-authentication-fails-on-socket-connection-t
Jul 06, 2017
HOW TO: Determine the maximum number of concurrent Realport driver connections your Etherlite suppo
Symptom:How many concurrent Realport driver connections can be made to your EtherLite?Solution:While most of our EtherLite products support up to 6 concurrent "host" connections, the conn...
https://www.digi.com/Support/knowledge-base/how-to-determine-the-maximum-number-of-concurrent
Jul 06, 2017
Installation Guide: PC/X and Classic ISA cards in Windows 2000/XP
NOTE: This document is provided solely as a service to Digi customers.  Digi does not provide support for this product in this operating system.  This driver is provided by Microsoft, if you experi...
https://www.digi.com/Support/knowledge-base/installation-guide-pc-x-and-classic-isa-cards-in-w
Jul 06, 2017
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports iss
Symptom:After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?   &...
https://www.digi.com/Support/knowledge-base/windows-2000-com-ports-are-not-reused-and-continue
Jul 06, 2017
Does Digi have a Device Driver Kit (aka DDK) for my Serial Card product?
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained ...
https://www.digi.com/Support/knowledge-base/does-digi-have-a-device-driver-kit-aka-ddk-for-my
Jul 06, 2017
DataFire SYNC Family Frequently Asked Questions
The final release of the Digi DataFire Family Device Driver supported the SYNC 2000 and SYNC/570i.  All the supported boards can be installed in conjunction with each other.Note:  This product is o...
https://www.digi.com/Support/knowledge-base/datafire-sync-family-frequently-asked-questions
Jul 06, 2017
Creating partitions and updating U-Boot from U-Boot bootscript / autoscript does not work due to int
U-Boot autoscript feature is described in /usr/local/DigiEL-5.2/docs/Software/U-Boot_Reference_Manual.pdf Revision H in section 6. However when using this for production, it does not allow to run &...
https://www.digi.com/Support/knowledge-base/creating-partitions-and-updating-u-boot-from-u-boo
Jul 06, 2017
How do I program my Linux images onto a Digi embedded module?
Single (or batch) modules you get for Linux, will only come with a pre-installed unreleased U-Boot intended for quality test purposes at Digi. Be aware this version will change from time to time: s...
https://www.digi.com/Support/knowledge-base/how-do-i-program-my-linux-images-onto-a-digi-embed
Jul 06, 2017
HOW TO: Configurare your Acceleport RAS to connecting to an older modem
The inability of new V.90 modems such as the Acceleport RAS to connect with older legacy modems is typically caused by a failure to negotiate LAPM error correction. Most of the modems where this ty...
https://www.digi.com/Support/knowledge-base/how-to-configurare-your-acceleport-ras-to-connecti
Jul 06, 2017
Pin-Outs for DB-78 Octopus Cables:For all PC/X, Classicboard, Xi, Xe, Xr and Xr920 4 and 8 port card
Cable Pinouts78 Pin Cable RS 422 db9 and db25 Pinouts78 Pin DCE RS 232 db9 Cable Pinout78 Pin DTE RS 232 db9 Cable Pinout78 Pin DCE RS 232 db25 Cable Pinout78 Pin DTE RS 232 db25 Cable Pinout
https://www.digi.com/Support/knowledge-base/pin-outs-for-db-78-octopus-cables-for-all-pc-x-cla
Jul 06, 2017
Application crashes during runtime when booted via TFTP (nfsroot) and root filesystem seems to be in
If you do have several Digi Embedded Linux ESP projects, sharing the same nfsroot directory and you run "make install" on them, existing files from the other project will be overwritten, ...
https://www.digi.com/Support/knowledge-base/application-crashes-during-runtime-when-booted-via
Jul 06, 2017
How to recompile busybox 1.11.3 with Digi Embedded Linux 4.2 (e.g. enable sendmail)
extract the busybox source from the Digi Embedded Linux DVD# mount cdrom # tar xjf $PATHTODVD/toolchain/packages/busybox-1.11.3.tar.bz2 check for any patches Digi has done on busybox# find $PATHTOD...
https://www.digi.com/Support/knowledge-base/how-to-recompile-busybox-1-11-3-with-digi-embedded
Jul 06, 2017
How to recover a ConnectCore Wi-i.MX53 module using SD or MircoSD card, programming the card under W
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card or SD Card.For the recovery you need:*JSK Developmen...
https://www.digi.com/Support/knowledge-base/how-to-recover-a-connectcore-wi-i-mx53-module-usin
Jul 06, 2017
The operating system (Linux, WinCE, or NET+OS) does not boot on a ConnectCore module with NAND flash
During programming of the operating system or filesystem image noticed: # update rootfs...MtdRewrite: rewrite failed. Maybe this is a bad block.*** ERROR: Write failed at block @ 0x00540000NAND fl...
https://www.digi.com/Support/knowledge-base/the-operating-system-linux-wince-or-net-os-does-no
Jul 06, 2017
ConnectCore NAND Flash has bad blocks, how to get rid of them?
Bad Blocks are inherent to Nand Flash. Once a block become bad, it is useless forever, you cannot get rid of it.These are maintained in Flash using a Bad Blocks Table(BBT) and bad blocks marking fu...
https://www.digi.com/Support/knowledge-base/connectcore-nand-flash-has-bad-blocks-how-to-get-r
Jul 06, 2017
Android installer under Linux aadk_installer.run: 2: aadk_installer.run: Syntax error: end of file u
When running Android installer under Linux, getting:aadk_installer.run: 2: aadk_installer.run: Syntax error: end of file unexpected (expecting ")")The Android installer is maybe a 32bit LSB ELF exe...
https://www.digi.com/Support/knowledge-base/android-installer-under-linux
Jul 06, 2017
How to work with ADDP device discovery protocol and devices running embedded Linux like ConnectCore,
In order to be able to search for embedded Linux devices in your local network with the ADDP protocol using broadcasts/multicasts you need to add the "addpd" to your root file system. Th...
https://www.digi.com/Support/knowledge-base/how-to-work-with-addp-device-discovery-protocol-an
Jul 06, 2017
WiFi interface not working on Wi-i.MX28, Wi-i.MX51 or Wi-i.MX53 Linux
If your Wi-i.MX28 boots up with a boot log message like:Starting network.modprobe: chdir(2.6.35.14-del-5.9.5.2): No such file or directoryLoading ath6kl_sdio module: [FAILED]ifconfig: SIOCGIFFLAGS:...
https://www.digi.com/Support/knowledge-base/wifi-interface-not-working-on-wi-i-mx28-wi-i-mx51
Jul 06, 2017
Booting Linux or Android, you observe a message like: Ganges-SDIO WLAN: probe of mmc0:fffd:1 failed
Booting Linux or Android, you observe a message like:Ganges-SDIO WLAN: probe of mmc0:fffd:1 failed with error 1and you notice WiFi does not work.During manufacturing test, Digi operations switches ...
https://www.digi.com/Support/knowledge-base/booting-linux-or-android-you-observe-a-message-lik
Jul 06, 2017
How to setup a (Wi-)i.MX51 or (Wi-)i.MX53 with default (factory) Android images? Updated from Androi
From your Android Application Development Kit (aadk) copy default files to your TFTP server, e.g.:cp /opt/Digi/Android/aadk-1.2/images/ccwmx53js/* /tftpbootpresumed you have U-Boot 2009.08 DUB-1.4....
https://www.digi.com/Support/knowledge-base/how-to-setup-a-wi-i-mx51-or-wi-i-mx53-with-default
Jul 06, 2017
When trying to compile a kernel with LxNETES-2.3 toolchain, you might find several packages missing.
# cd  project_digi_me# source ./LxNET.sh# ./prepare.sh# make..make[2]: bison: Command not foundYou need to install "bison" package, e.g. on Debian/Ubuntu enter:# sudo apt-get install bison# ma...
https://www.digi.com/Support/knowledge-base/when-trying-to-compile-a-kernel-with-lxnetes-2-3-t
Jul 06, 2017
How do I recompile Digi pre-compiled binaries with different options, with Digi Embedded Linux 5.7 t
Mount the Digi Embedded Linux 5.7 Live DVD and copy the Digi toolchain patches to a local directory:example package: wpa_supplicant# cp -r /media/DigiEL_LiveDVD/toolchain/del_toolchain/packages/wpa...
https://www.digi.com/Support/knowledge-base/how-do-i-recompile-digi-pre-compiled-binaries-with
Jul 06, 2017
how to reset NET+OS NVRAM to defaults due forgotten or unknown password or invalid baudrate
When your NET+OS firmware device does not boot anymore and you are trying How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module, you may manage to upload a firmwa...
https://www.digi.com/Support/knowledge-base/forgot-the-root-password-for-net-os-firmware-can-t
Jul 06, 2017
How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module
Introduction This document describes how to recover a Digi Connect ME (9210), EM, & SP JTAG'less C module (hereafter defined as a module) with a user defined image. These modules however ...
https://www.digi.com/Support/knowledge-base/how-to-recover-a-digi-connect-wi-me-9210-wi-em-and
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for native Terminal operation
Terminals are typically configured for software (Xon/Xoff) flow control, since they transfer data at a relatively show rate.  While the following procedure is sufficient in most cases, it may ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-or-digi-one-family-s
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for Native Mode Printing
1) The Printer: Hardware Flow Control should be used whenever a printer is having buffer overruns, is losing sections of a file, or is having problems with garbled or mis-formatted data. Most prin...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-or-digi-one-fami-(1)
Jul 06, 2017
How to collect an Edgeport driver trace
An Edgeport driver trace is a proprietary Digi Edgeport log file.  In certain cases, Digi tech support may ask the end user to collect an "Edgeport driver trace" for troubleshooting purposes, ...
https://www.digi.com/Support/knowledge-base/how-to-collect-an-edgeport-driver-trace
Jul 06, 2017
ClassicBoard PCI and Neo Driver Installation in SuSe 8.0 and 8.1
The latest driver can be downloaded here. Installation instructions:# scriptMake sure your kernel source is installed and the symbolic link is created:# rpm -qa | grep kernelThe kernel-source shou...
https://www.digi.com/Support/knowledge-base/classicboard-pci-and-neo-driver-installation-in-su
Jul 06, 2017
How to test dialing out with a RapidPort/4
This procedure should be used when beginning to troubleshoot a Rapidport/4. Close any software applications and/or services that may have any of the Rapidport/4 modems/COM ports open.Power cycle&n...
https://www.digi.com/Support/knowledge-base/how-to-test-dialing-out-with-a-rapidport-4
Jul 06, 2017
Edgeport RS-232 DB9 and DB25 pinout information
Edgeport RS-232 DB9 pinout: http://ftp1.digi.com/support/documentation/loopback.txt DB-9M Function Abbreviation ------ ------------------- ---------------- Pin #1 Data Carrier De...
https://www.digi.com/Support/knowledge-base/edgeport-rs-232-db9-and-db25-pinout-information
Jul 06, 2017
What type of USB devices are supported on a Wan 3G?
There are only certain type of USB devices supported on the Wan 3G cellular modemWatchPort camerasUSB based GPS devicesUSB to Serial adapters4 Gb or smaller USB flash drives that are formatted with...
https://www.digi.com/Support/knowledge-base/what-type-of-usb-devices-are-supported-on-a-wan-3g
Jul 06, 2017
Characters Display Very Slowly when performing a Loopback test via Hyperterminal on a Digi Device/Te
Symptom:You're running a loopback test of a Digi Device/Terminal server serial port which is in use by RealPort.  In order to accomplish this task, you connec...
https://www.digi.com/Support/knowledge-base/characters-display-very-slowly-when-performing-a-l
Jul 06, 2017
Where can I download Dynamic C?
You can download Dynamic C at the following links:Dynamic C 9:https://www.digi.com/support/productdetail?pid=5053&type=documentationDynamic C 10:https://www.digi.com/support/productdetail?pid=4...
https://www.digi.com/Support/knowledge-base/where-can-i-download-dynamic-c
Jul 06, 2017
There is no RealPort USB link in the web UI of the AnywhereUSB/14
This is caused by the AnywhereUSB/14 having an outdated firmware.Update to the latest AnywhereUSB/14 firmware to resolve this issue.https://www.digi.com/support/knowledge-base/how-do-i-upgrade-the-...
https://www.digi.com/Support/knowledge-base/there-is-no-realport-usb-link-in-the-web-ui-of-the
Jul 06, 2017
U-Boot prompt change is not reflected. Prompt remains unchanged.
The following patch which will be released with DUB-1.6.4.x or higher fixing the problem. You need to patch the U-Boot (1.6.3.x) sources in /usr/local/DigiEL-5.9/bootloader/u-boot-denx/ and after p...
https://www.digi.com/Support/knowledge-base/u-boot-prompt-change-is-not-reflected-prompt-remai
Jul 06, 2017
Linux CAN driver couldn't request GPIO14
Loading Linux CAN drivers during runtime shows:[ ERROR ] fim-can: Couldn't request the GPIO14fim-can: probe of fim-can.0 failed with error -22 This could mean you have enabled drivers using GPIO14 ...
https://www.digi.com/Support/knowledge-base/linux-can-driver
Jul 06, 2017
U-Boot project rebuild throws error
When using DEL-5.9.6.2 rebuilding an U-Boot project you will get:make -k rebuildGenerating include/autoconf.mkGenerating include/autoconf.mk.depmake[1]: *** No rule to make target `ccardwmx28js_con...
https://www.digi.com/Support/knowledge-base/u-boot-project-rebuild-throws-error
Jul 06, 2017
What is an epca assert error and how can I resolve it?
epca assert errors are are caused when critical System IRQ/Memory resources of the Server, which are currently being used by the Digi product, are "stepped on" by some other device on the...
https://www.digi.com/Support/knowledge-base/what-is-an-epca-assert-error-and-how-can-i-resolve
Jul 06, 2017
Identifying Older Digi Products By Serial Number
Older Digi Products (pre V-series serial numbers)can be identified by the Prefix to the Serial number. The prefix consists of the Initial Letter (if any) and the first two digits. (Use your browse...
https://www.digi.com/Support/knowledge-base/identifying-older-digi-products-by-serial-number
Jul 06, 2017
Unable to specify Group number in AnywhereUSB Configuration Utility
Users that typically run into this issue are trying to connect to an AnywhereUSB/5 M or AnywhereUSB/14 through a router, in a Port Forwarding scenario.  The symptom of the problem is that it's...
https://www.digi.com/Support/knowledge-base/unable-to-specify-group-number-in-anywhereusb-conf
Jul 06, 2017
How do I upgrade the firmware on the AnywhereUSB?
This can be done through the Web UI (Web User Interface).    The existing configuration will be saved when the firmware is done.   Digi recommends you back the configuratio...
https://www.digi.com/Support/knowledge-base/how-do-i-upgrade-the-firmware-on-the-anywhereusb
Jul 06, 2017
Does Digi offer WatchPort USB camera drivers for Windows 7 or Windows 8?
The short answer is No.  The latest Watchport USB camera driver was last tested under Windows XP several years ago.  This driver is 32-bit only.At this time, Digi has no plans to add support for ne...
https://www.digi.com/Support/knowledge-base/does-digi-offer-watchport-usb-camera-drivers-for-w
Jul 06, 2017
How do I uninstall the EdgePort drivers?
The EdgePort Configuration utility is used to uninstall the EdgePort drivers.Here are step by step instructions to uninstall the EdgePort drivers:  Click StartSelect ProgramsSelect Digi USBCl...
https://www.digi.com/Support/knowledge-base/how-do-i-uninstall-the-edgeport-drivers
Jul 06, 2017
How to recover Digi X-Trak 3 when it is constantly rebooting or Digi X-Trak 3 is not able to communi
In some cases, while using Digi X-Trak 3 with firmware version 2.2.1.0, it can hang or continuously reboots and becomes inaccessible by Digi Dashboard Utility. In those cases we need to check the f...
https://www.digi.com/Support/knowledge-base/how-to-recover-digi-x-trak-3-when-it-is-constantly
Jul 06, 2017
How to Create Certificates For VPN Use in Digi Connect Products
1)  You will first need to download a program that can create certificates for VPN use.  The program that was used for this guide is OpenVPN version 2.1.1.  The program can be downlo...
https://www.digi.com/Support/knowledge-base/how-to-create-certificates-for-vpn-use-in-digi-con
Jul 06, 2017
How to program kernel 3.10 images to ConnectCard Wi-i.MX28
Digi Embedded Yocto 1.4 build Linux kernel 3.10 has device tree support and needs updated U-Boot 2013 to boot it. Factory programmed ConnectCore/Card i.MX modules might still have an older U-Boot ...
https://www.digi.com/Support/knowledge-base/how-to-program-kernel-3-10-images-to-connectcard-w
Jul 06, 2017
How to program custom firmware from microSD SD MMC card
Pre programmed U-Boot on i.MX modules offers Ethernet = tftp, USB (memory stick), maybe slow serial upload, or µSD/SD/MMC card to program your customer U-Boot and operating system firmware into the...
https://www.digi.com/Support/knowledge-base/how-to-program-custom-firmware-from-microsd-sd-mmc
Jul 06, 2017
Common Cellular Network Behaviors
Cellular Devices Going DormantAll cellular networks will put cellular devices that are connected to the network into a 'dormant' state after 10-15 seconds of inactivity on the device in que...
https://www.digi.com/Support/knowledge-base/common-cellular-network-behaviors
Jul 06, 2017
Security Notice Vulnerability CVE-2014-0224 AKA "Man-in-the-Middle Attack"
Digi has tested the PortServer TS Product family for vulnerability to CVE-2014-0224 and these products are not affected by this CVE.  
https://www.digi.com/Support/knowledge-base/security-notice-vulnerability-cve-2014-0224-aka-ma
Jul 06, 2017
Digi Connect Programmer Examples
PURPOSEThe purpose of this document is to show some simple examples on how to use the Digi Connect Programmer utility. This utility is used for uploading a firmware image or other files to an embed...
https://www.digi.com/Support/knowledge-base/digi-connect-programmer-examples
Jul 06, 2017
Can I configure the Digi Connect WiSP from the serial port instead of over the wireless connection?
Yes. You will need a null modem serial cable (crossover) and a PC with a serial port.Set the WiSPs serial port to "command" mode. Power it off. Flip it over and locate the 4 red and white dip switc...
https://www.digi.com/Support/knowledge-base/can-i-configure-the-digi-connect-wisp-from-the-ser
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTION Yes. From the command line, you can browse to the folder containing the RealPort Driver files and type: setup /?This will display the command line options for the RealPort driver.
https://www.digi.com/Support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
RCI Over Serial Troubleshooting Tips
This document contains assorted troubleshooting tips for resolving RCI over serial problems.1) RCI over serial uses the following serial port settings (regardless of previous "data" mode connection...
https://www.digi.com/Support/knowledge-base/rci-over-serial-troubleshooting-tips
Jul 06, 2017
Where can I find the CAD files for your embedded modules?
We normally don't provide these. Please contact Digi Technical Support with further inquiries 952 912-3456 or www.digi.com/support 
https://www.digi.com/Support/knowledge-base/where-can-i-find-the-cad-files-for-your-embedded-m
Jul 06, 2017
What is the recommended method of grounding the ME or WiME?
This article will describe how to mount the Digi Connect ME or WiME onto a customers product with proper grounding. The following text below is Digi''''s best practice for grounding the ME or WiME....
https://www.digi.com/Support/knowledge-base/what-is-the-recommended-method-of-grounding-the-me
Jul 06, 2017
Secure web page connection and display are very slow on NET+OS
Problem:You've created a NET+OS application that includes the secure web server component (AWS plus SSL/TLS). You find that when you first surf to your device's web page, the SSL/TLS handshaking ta...
https://www.digi.com/Support/knowledge-base/secure-web-page-connection-and-display-are-very-sl
Jul 06, 2017
HOW TO: Setup Unix as a TFTP Boot Host for PortServer and PortServer II Firmware Updates
1. Verify that a Server on the network has a tftp file server running. If the host system does not already have a tftp server running, do the following: mkdir /tftpboot.chmod 777 /tftpboot...
https://www.digi.com/Support/knowledge-base/how-to-setup-unix-as-a-tftp-boot-host-for-portserv
Jul 06, 2017
HOW TO: Detect whether your Etherlite has the FAS or Realport driver firmware loaded using rlogin o
Introduction: The Etherlite product has two firmware/driver types available for it:  the legacy FAS firmware/driver, or the supported Realport driver/firmware.  The following article wil...
https://www.digi.com/Support/knowledge-base/how-to-detect-whether-your-etherlite-has-the-fas-o
Jul 06, 2017
Installation Guide: PC/X and MC/X cards in Windows 95/98/ME
The PC/X and MC/X cards have no driver support in Windows 9x or Windows ME.The following procedure is provided as-is however, for those who own this legacy asynchronous card.Installation of the non...
https://www.digi.com/Support/knowledge-base/installation-guide-pc-x-and-mc-x-cards-in-windows
Jul 06, 2017
Inactivity timeouts on Digi CM and Passport
There are four Inactivity timeouts (default is 100 sec) on the Digi CM and Passport:1.  Web interface:  Network->Web server config->Login timeout2.  Serial port:  Serial p...
https://www.digi.com/Support/knowledge-base/inactivity-timeouts-on-digi-cm-and-passport
Jul 06, 2017
HOW TO: Verify the DataFire PRIme DOS driver has loaded properly
To determine the currently installed DOS client driver version for your DataFire PRIme adapter :At the DOS prompt type either of the following commands (without the quotation marks): "clsh sh...
https://www.digi.com/Support/knowledge-base/how-to-verify-the-datafire-prime-dos-driver-has-lo
Jul 06, 2017
HOW TO: Verify the Digi Serial Card driver has loaded in Windows 95/98/ME
Check the Digi Intelligent Async Adapters category of Device Manager.  Your Digi product should be listed there.  The serial ports should also show up under the Ports area of Device Manager.If the ...
https://www.digi.com/Support/knowledge-base/how-to-verify-the-digi-serial-card-driver-has-load
Jul 06, 2017
HOW TO: Install the original "epca" AccelePort Xr, Xe, Xem, C/X, and EPC/X Source RPM Driver in Red
Instructions for installing the Legacy AccelePort epca driver with RedHat LinuxPrepare for installation logging: script Determine if the kernel source is installed for your running kernel: unam...
https://www.digi.com/Support/knowledge-base/how-to-install-the-original-epca-acceleport-xr-xe
Jul 06, 2017
HOW TO: Determine if Digi Acceleport Serial Card ports are working in Windows 95/98/ME
Introduction: If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports.  Try using one of the following methods to tro...
https://www.digi.com/Support/knowledge-base/how-to-determine-if-digi-acceleport-serial-card-po
Jul 06, 2017
What do the Windows Device Manager error codes mean? - Windows 95 / 98 / ME / 2000
In Control Panel, double-click System. Click the Device Manager tab.Double-click a device type (for example, double-click Mouse) to see the devices in that category.Double-click a device to view i...
https://www.digi.com/Support/knowledge-base/what-do-the-windows-device-manager-error-codes-mea
Jul 06, 2017
HOW TO: Configure Acceleport serial ports for Dial-In Modem connections to SCO Openserver
Introduction: Modem Configuration requires familiarity with both the specific OS and the modem being used. While the following procedure is sufficient for most cases, it may be necessary to take a...
https://www.digi.com/Support/knowledge-base/how-to-configure-acceleport-serial-ports-for-dial
Jul 06, 2017
HOW TO: Test and Troubleshoot a Portserver or Digi One family Serial Port - UNIX/Linux systems
Note:  Before attempting any of the three troubleshooting methods below, verify that you are using a Serial cable pinned specifically for Digi's RJ45 serial pinout. RJ45 serial cables tha...
https://www.digi.com/Support/knowledge-base/how-to-test-and-troubleshoot-a-portserver-or-digi
Jul 06, 2017
HOW TO: Install an ISA or PCI Classicboard in SCO Openserver
Driver is built into SCO, not provided by Digi International.Only boards supported are the ISA Classic 4 and 8 (Classic 16 not supported).  Classic PCI 4 and 8 supported only in SCO 5.0.6 or l...
https://www.digi.com/Support/knowledge-base/how-to-install-an-isa-or-pci-classicboard-in-sco-o
Jul 06, 2017
'XXEVENT Failure' Error Seen When Using AccelePort Products in SCO OpenServer
Symptom: An xxevent Adapter failed error is seen on the system console or messages log and all or part of the ports do not work. Rebooting the system may gets the ports working again temporarily. ...
https://www.digi.com/Support/knowledge-base/xxevent-failure-error-seen-when-using-acceleport-p
Jul 06, 2017
HOW TO: Install the original EtherLite and SCSI Terminal Server FAS (legacy) driver in UNIX
EtherLite and SCSI Terminal Server FAS Driver Installation Guide for UNIXNote:  This is a legacy driver, and is no longer supported.EtherLite Networking ConsiderationsAs with all Ethernet...
https://www.digi.com/Support/knowledge-base/how-to-install-the-original-etherlite-and-scsi-ter
Jul 06, 2017
Okidata Printer Configuration Tips
This guide demonstrates the typical configurations used with most Okidata MicroLine printers. Printers generally perform most reliably when using hardware flow control.   Common Serial Inter...
https://www.digi.com/Support/knowledge-base/okidata-printer-configuration-tips
Jul 06, 2017
We have plugged the board into a VGA monitor and redirecting output to tty0 (and it appears on the m
Some console codes that might be useful while using mplayer or gstreamer or other applications over the framebuffer device:Turn cursor off:# echo -e ''\033[?25l'' >/dev/tty0Turn cursor on:# echo...
https://www.digi.com/Support/knowledge-base/we-have-plugged-the-board-into-a-vga-monitor-and-r
Jul 06, 2017
Downgrading from U-Boot 1.1.4/1.1.6 to U-Boot 1.1.3 on CC9P9360 modules to run old WinCE5.x, LxNETES
EOLReplacementFS-382 U-Boot 1.1.3 NVRAM in EEPROM, R2 populated (EOL waived, still avail)CC-9P-T225-Z1 U-Boot 1.1.6 NVRAM in Flash, no R2 populatedFS-383 U-Boot 1.1.3 NVRAM in EEPROM, R2 populatedC...
https://www.digi.com/Support/knowledge-base/downgrading-from-u-boot-1-1-4-1-1-6-to-u-boot-1-1
Jul 06, 2017
HOW TO: Upgrade the firmware of a remote Etherlite
Steps to upgrade remotely using only DgIpServ:Requirements: The correct firmware file for your Etherlite and DgIpServ (Windows version) in a common directory on a computer running Windows, Etherli...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-of-a-remote-etherlite
Jul 06, 2017
How do I change the default I2C bus frequency (speed), e.g. I have a I2C device which can only run a
In Digi Embedded Linux DEL-5.2 Change it here:  arch/arm/mach-s3c2443/mach-cc9m2443js.c:793 :  .bus_freq = .. for example:a value of 400 * 1000 leads to output: s3c2410-i2c s3c2410-i2c: ...
https://www.digi.com/Support/knowledge-base/how-do-i-change-the-default-i2c-bus-frequency-spee
Jul 06, 2017
hotfix or update refuses to install on Digi Embedded Linux ESP
Digi Embedded Linux has to be installed as non-root user. Only this user should launch the ESP for development or update. The Workspace directory should be outside of the installation directory /us...
https://www.digi.com/Support/knowledge-base/hotfix-or-update-refuses-to-install-on-digi-embedd
Jul 06, 2017
Windows Realport comm ports of an Etherlite won't open after Etherlite is power-cycled
Problem: Is the power LED of the Etherlite flashing or steady?If the LED is flashing, the EtherLite no longer has an IP address, and needs to be reset. If the power LED is steady however, the Ethe...
https://www.digi.com/Support/knowledge-base/windows-realport-comm-ports-of-an-etherlite-won-t
Jul 06, 2017
Problems Using Digi AccelePort Products with Lotus Notes
Symptom:Troubleshooting Lotus Notes Issues with Digi AdaptersCause:Lotus Notes issues with Digi Adapters may fall into one of the following categories:1. Modem is unable to connect.2. COM port is n...
https://www.digi.com/Support/knowledge-base/problems-using-digi-acceleport-products-with-lotus
Jul 06, 2017
C/X and EPC/X Cabling Guide
The following cable guides are only compatible with C/CONs in the plastic chassis.CX and EPC/X Local EIA-422 Cable(< 1000 feet within one building)EIA-422 Cable SpecificationsFiber Optic Ca...
https://www.digi.com/Support/knowledge-base/c-x-and-epc-x-cabling-guide
Jul 06, 2017
Rapidport/4 installation instructions for Windows
Notes:Do NOT have the Rapidport/4 plugged into the USB port when starting the driver installation.You must have Administrator rights when installing the Rapidport/4 driver.At this time, the current...
https://www.digi.com/Support/knowledge-base/rapidport-4-installation-instructions-for-windows
Jul 06, 2017
NET+OS 6.3 CC7U UNC20 not booting defaut MAC 00:04:F3:00:06:35 OUI
New CC7U ConnectCore 7U (UNC20) modules don't boot with old custom NET+OS 6.3 firmware, or the firmware shows always same default MAC address: 00:04:F3:00:06:35 or other malfunction of firmware due...
https://www.digi.com/Support/knowledge-base/net-os-6-3-cc7u-unc20-not-booting-defaut-mac-00-04
Jul 06, 2017
Is the NET+OS's SNTP implementation vulnerable to CVE-2014-9293?
Problem: A vulnerability was discovered in certain SNTP implementations, specifically according to the following web site:https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9293,"The config_...
https://www.digi.com/Support/knowledge-base/is-the-net-os-s-sntp-implementation-vulnerable-to
Jul 06, 2017
NET+OS SNTP Time Sample could not get the current time from the SNTP service
Many times, when a customer can not get the correct time, the SNTP servers they selected are not running. They would just need to select another SNTP server. You may search the net to find server a...
https://www.digi.com/Support/knowledge-base/net-os-sntp-time-sample
Jul 06, 2017
Port Buffering Configurations for the Portserver CM
 Set the following basic parameters and values in the /etc/portslave/pslave.conf file.To Save data to a syslog server.conf.syslog [Syslog_server_IP_address]  conf.facility [0 to 7] ...
https://www.digi.com/Support/knowledge-base/port-buffering-configurations-for-the-portserver-c
Jul 06, 2017
How to complete a loopback or range test with the Digi XTend Radio
XTend-PKG-R™        RS-232/422/485 RF ModemConnect HardwareTo install the modem and test its range, you need:* 2 XTend RF Modems. The two XTend RF Modems are referred to as "Radio1" and &...
https://www.digi.com/Support/knowledge-base/how-to-complete-a-loopback-or-range-test-with-the
Jul 06, 2017
Wince image created with the BSP 3.5.1 sources is not able to detect the Wi-Fi adapter on the CCWi-i
Problem:The wince image created with the BSP 3.5.1 sources and installed QFE's_after April 2013 is not able to detect the Wi-Fi adapter on the CCWi-i.MX53.Upon building the wince image using the de...
https://www.digi.com/Support/knowledge-base/wince-image-created-with-the-bsp-3-5-1-sources-is
Jul 06, 2017
I added two entries to my platforms mmuTable and now my device will not boot
Problem: A customer was developing their own platform. When they got their BSP code updated their device would not boot up even with the simplest sample application.Analysis: Developing your own pl...
https://www.digi.com/Support/knowledge-base/i-added-two-entries-to-my-platforms-mmutable-and-n
Jul 06, 2017
How can I get my Android device to launch my application in place of the Android explorer?
Problem: A customer developing an Android application on one of our devices, asked for a method for causing the customer's application to run when the device was brought up. Analysis: By defau...
https://www.digi.com/Support/knowledge-base/how-can-i-get-my-android-device-to-launch-my-appli
Jul 06, 2017
Application Development for Yocto using Eclipse Yocto ADT
Application Development for Yocto using Eclipse Yocto ADTthere is a very good video about getting started with Application Development for Yocto using Eclipse Yocto ADT :https://www.youtube.co...
https://www.digi.com/Support/knowledge-base/application-development-for-yocto-using-eclipse-yo
Jul 06, 2017
Is NET+OS vulnerable to the GHOST exploit?
Problem: This knowledgebase article addresses an exploit entitled GHOST. Officially it is known as CVE-2015-0235. The GHOST name comes from GetHOSTByName. It causes a buffer overflow in c...
https://www.digi.com/Support/knowledge-base/is-net-os-vulnerable-to-the-ghost-exploit
Jul 06, 2017
Is there a document that describes porting applications from the NET+OS V6.x development environment
Problem: We have had a number of requests for a document describing the application porting process from the NET+OS V6.x development environmentto the NET+OS V7.x development environment.Analysis: ...
https://www.digi.com/Support/knowledge-base/is-there-a-document-that-describes-porting-applica
Jul 06, 2017
Const keyword in Dynamic C
For a more complete summary, please reference section 4.4 of the DC User’s Manual This is a summary of the information found in section 4.4 of the DC User’s ManualSimple constantsThe const&...
https://www.digi.com/Support/knowledge-base/const-keyword-in-dynamic-c
Jul 06, 2017
What connectors are used on the BL4S200?
These are mentioned in the user manual located at : http://ftp1.digi.com/support/documentation/019-0171_F.pdfSection 3.1.1 Connectors
https://www.digi.com/Support/knowledge-base/what-connectors-are-used-on-the-bl4s200
Jul 06, 2017
USB license dongle attached to AnywhereUSB cannot be found by related software
Please try the following suggestions, one at a time, starting with #1:1. Ensure that the license information on the dongle has not expired, by contacting the appropriate dongle/software vendor.2. E...
https://www.digi.com/Support/knowledge-base/usb-license-dongle-attached-to-anywhereusb-cannot
Jul 06, 2017
How to log and trace Firewall Rules in a TransPort routers
When using the Firewall on a TransPort router, is often needed to check if the expected traffic is matching the configured rules.This article will give the steps in order to do this analysis, basin...
https://www.digi.com/Support/knowledge-base/how-to-log-and-trace-firewall-rules-in-a-transport
Jul 06, 2017
Windows, NET+OS or Linux Embedded License or installation key missing
Customer owning a Digi Embedded ConnectCore, Digi Connect ME (9210) or ConnectCard module and asking how to get the customized firmware images, would need to have either Windows Embedded, NET+OS or...
https://www.digi.com/Support/knowledge-base/windows-or-linux-embedded-license-or-installation
Jul 06, 2017
What RF and electrical immunity tests were performed on the Digi Connect ME?
Problem:     A customer asked whether any or all of the following tests were performed on the Digi Connect ME:    EN 61000-4-2    EN 61000-4-3 &nbs...
https://www.digi.com/Support/knowledge-base/what-rf-and-electrical-immunity-tests-were-perform
Jul 06, 2017
What is the meaning of -B in part number DC-ME-Y402-S-B?
Problem:    We received a question from a customer asking the meaning of the "-B" suffix in part number DC-ME-Y402-S-B. From outside of Digi this information may be hard to acquire.Analys...
https://www.digi.com/Support/knowledge-base/what-is-the-meaning-of-b-in-part-number-dc-me-y402
Jul 06, 2017
What is Digi International's Environmental Policy?
Please see the information at this link for Digi's current position.http://www.digi.com/aboutus/environment.jsp
https://www.digi.com/Support/knowledge-base/what-is-digi-internationals-environmental-policy
Jul 06, 2017
Connect ME 9210 dynamic frequency scaling of CPU speed may overclock and overheat CPU
The NS9210 CPU used in Digi Connect ME 9210 modules has a hardware register SYS_CLOCK, to change the CPU frequency during run time in order to save power or improve processing performance.Digi does...
https://www.digi.com/Support/knowledge-base/connect-me-9210-dynamic-frequency-scaling-of-cpu-s
Jul 06, 2017
How do I determind what the WR11 service LED's mean?
Here's how the read the WR11service LED's: 
https://www.digi.com/Support/knowledge-base/how-do-i-determind-what-the-wr11-service-led-s-mea
Jul 06, 2017
Why does NET+OS have multiple methods for enabling & disabling interrupts?
Problem:    While looking through the NET+OS BSP source code, you have found multiple methods  for enabling and disabling interrupts. This can be confusing if you are ...
https://www.digi.com/Support/knowledge-base/why-does-net-os-have-multiple-methods-for-enabling
Jul 06, 2017
How do I measure heap usage in a NET+OS application?
Problem:     You have developed a NET+OS application and are concerned about the amount of RAM (heap) consumed by the application, either as a whole or at different stages of th...
https://www.digi.com/Support/knowledge-base/how-do-i-measure-heap-usage-in-a-net-os-applicatio
Jul 06, 2017
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4G
Digi TransPort 3G routers (with the exception of the WR11 model) use the Primary antenna on send and receive frequencies; while the Secondary (or AUX) antenna is receive only. So, while we strongly...
https://www.digi.com/Support/knowledge-base/digi-transport-primary-and-secondary-antenna-recom
Jul 06, 2017
"Connecting to this computer" status in AnywhereUSB Configuration Utility
  This issue can happen due to several reasons. Listed below are the most common causes.1. A software firewall, such as Windows Firewall, may be blocking port 3422 TCP that the AnywhereUSB us...
https://www.digi.com/Support/knowledge-base/connecting-to-this-computer-status-in-anywhereusb
Jul 06, 2017
Why do some of my XBee Network devices have an unspecified Product Type, while others show valid inf
The "Product Type" column shown below is part of the Network View of the XBee Devices table from a ConnectPort X8 gateway.  The table is located at Configuration > XBee Network within ...
https://www.digi.com/Support/knowledge-base/why-do-some-of-my-xbee-network-devices-have-an-uns
Jul 06, 2017
Freescale i.MX6 data sheet and reference manual
Freescale iMX6 data sheet: http://cache.freescale.com/files/32bit/doc/data_sheet/IMX6DQIEC.pdf?fasp=1&WT_TYPE=Data%20Sheets&WT_VENDOR=FREESCALE&WT_FILE_FORMAT=pdf&WT_ASSET=Documenta...
https://www.digi.com/Support/knowledge-base/freescale-i-mx6-data-sheet-and-reference-manual
Jul 06, 2017
Getting a MC7354 Module on a Digi TransPort to Work with Sprint
There are a few things that should be done to get a TransPort, with a MC7354 module, working with Sprint.  Please see below:   1) You will first need to get the Sprint profile file...
https://www.digi.com/Support/knowledge-base/getting-a-mc7354-module-on-a-transport-to-work-wit
Jul 06, 2017
SIM Card Sizes Supported on Digi TransPort/Connect WAN devices
The SIM card size that is supported on the Digi TransPort and Digi Connect WAN family of devices is called any of these names:1)  Mini SIM card2)  2FFThe Digi devices DO NOT take Micro or...
https://www.digi.com/Support/knowledge-base/sim-card-sizes-supported-on-digi-transport-connect
Jul 06, 2017
Can a 3G sim card be used in a TransPort LTE model and connect properly to the Cellular carrier
Any 3G sim card should be able to be used in the TransPort LTE (Muli Carrier) models and get a mobile ip address from the Cellular carrier.   This will only allow a 3G connection on the LTE model.T...
https://www.digi.com/Support/knowledge-base/can-a-3g-sim-card-be-used-in-a-transport-lte-model
Jul 06, 2017
Automatic failover between 2 IPsec tunnels on Digi TransPort
This Knowledge Article will describe how to configure a Digi TransPort router to failover between 2 IPsec tunnels and recover automatically.Configure IPsec Tunnel 0Open the web interface of the dev...
https://www.digi.com/Support/knowledge-base/automatic-failover-between-2-ipsec-tunnels-on-digi
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
 Download the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=driversLog the installation# scriptIn the directory where the dri...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
 Installation Steps: Obtain the latest driver from the Digi Technical Support site: http://www.digi.com/support/productdetail?pid=2247&type=drivers# scriptIn the directory where the driv...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
Converting CC6 SBC Android kit to Yocto
Refer documentation page ConnectCore 6 Android/Yocto Getting Started Guide (SBC) Flash Yocto images onto SBC . Please make sure that you are updating Uboot firmware as well.Then in next boot if SBC...
https://www.digi.com/Support/knowledge-base/converting-cc6-sbc-android-kit-to-yocto
Jul 06, 2017
2GB limit on Rabbit SD cards
You will need to run the latest version of Dynamic C 10.72 in order to use 2GB SD cards in Rabbit products.  Older versions than DC10.64 are only capable of 1GB capacity SD cards.&nb...
https://www.digi.com/Support/knowledge-base/2gb-limit-on-rabbit-sd-cards
Jul 06, 2017
What is the maximum length allowable for a single USB cable?
Per the USB specifications, the maximum cable length from a USB port (or USB hub) to a USB peripheral device is as follows:For a Low Speed (USB 1.0) device:  3 meters (about 10 feet)For Full S...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-length-allowable-for-a-single
Jul 06, 2017
What Rabbit product would you recommend? We need an SBC with WiFi, DAC, ADC, RS-485, and RS-232
I would recommend our WiFi board, the BL5S220, specs available here http://www.digi.com/products/wireless-wired-embedded-solutions/single-board-computers/bl4s200#specs .  This SBC ticks off al...
https://www.digi.com/Support/knowledge-base/what-rabbit-product-would-you-recommend-we-need-an
Jul 06, 2017
What hardware do I need to purchase in order to clone my program from one RCM3400 to another.
Since the PROG header is on the protoboard for this tiny core module, you need to purchase two dev boards, the two RCM3400s, and the cloning board.  You can purchase the cloning board at ...
https://www.digi.com/Support/knowledge-base/what-hardware-do-i-need-to-purchase-in-order-to-cl
Jul 06, 2017
Does the antenna come with the RCM6600W kit and/or can it be purchased separately?
The antenna comes with both the Standard and Deluxe kit for the RCM6600W.  You can also purchase it separately.  It is part number 101-1295 and can be found at our online store here http:...
https://www.digi.com/Support/knowledge-base/does-the-antenna-come-with-the-rcm6600w-kit-and-or
Jul 06, 2017
Does Rabbit offer any replacement part numbers with the same form, fit, and function for the followi
Those are old part numbers that represent non ROHS parts.The following part numbers are valid and are still available20-101-0389 SR920020-101-0423 SR931020-101-0486 SR915020-101-0512 SR9010
https://www.digi.com/Support/knowledge-base/does-rabbit-offer-any-replacement-part-numbers-wit
Jul 06, 2017
I swapped out the core module on my Single Board Computer, what do I need to do next?
When you change the core module on an SBC, you will need to re-write the IDblock. The sample can be found under "Documentation "->"General Documentation" for the version of D...
https://www.digi.com/Support/knowledge-base/i-swapped-out-the-core-module-on-my-single-board-c
Jul 06, 2017
When inspecting an X4 gateway device on the cloud does the gateway have an internal event log that I
On the X4 what you are looking for is the event log. You can access this through the Web GUI or through Device Cloud To access the event log on Device Cloud go to the Command Line Interface and...
https://www.digi.com/Support/knowledge-base/when-inspecting-an-x4-gateway-device-on-the-cloud
Jul 06, 2017
I have a NET+OS-based web application but when I access files they are 0 (zero) length
Problem:    You have developed a NET+OS-based application which includes the AWS web server and the application includes file system access. Maybe you have also included the FTP server. You find th...
https://www.digi.com/Support/knowledge-base/i-have-a-net-os-based-web-application-but-when-i-a
Jul 06, 2017
Enabling additional serial ports in Android (AADK) for ConnectCard for Wi-i.MX28
I tested a CCARDWMX28 with aadk-1.4.0.5 and works fine using the AUART2.The default images have enabled the AUART2(TTL) and works fine with the SerialConsole app using the node /dev/ttySP2. I’...
https://www.digi.com/Support/knowledge-base/enabling-additional-serial-ports-in-android-aadk-f
Jul 06, 2017
How to obtain DEBUG output on TransPort routers through an SSH client
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH).The options are:"debug 0"   ->   ASY0"debug 1" ...
https://www.digi.com/Support/knowledge-base/how-to-obtain-debug-output-on-transport-routers-th
Jul 06, 2017
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Why use Wireshark ?Wireshark is a tool that allow you to capture Ethernet packets sent/received on one or more interfaces of your laptop. It can be very useful in many cases, when you want to see w...
https://www.digi.com/Support/knowledge-base/how-to-install-and-use-wireshark-ethereal-for-ethe
Jul 06, 2017
How to re-write DSCP in a TransPort router
Assign a DSCP to an incoming packet In Digi TransPort routers, the classification of incoming IP packets for the purposes of Quality of Service (QoS) takes place within the firewall. The firew...
https://www.digi.com/Support/knowledge-base/how-to-re-write-dscp-in-a-transport-router
Jul 06, 2017
How to enable I2C in Linux kernel for Android for ConnectCore i.MX53 module
To enable i2c-2 in Linux kernel for Android you may use the following patches: diff --git a/arch/arm/mach-mx5/mx53_ccwmx53js.c b/arch/arm/mach-mx5/mx53_ccwmx53js.cindex 86fef8580197..29f1468a1...
https://www.digi.com/Support/knowledge-base/how-to-enable-i2c-in-linux-kernel-for-android-for
Jul 06, 2017
Does the Digi Connect ME 9210 module need to have a JTAG port for the serial connection to work?
Question: Does the Digi Connect ME 9210 module need to have a JTAG port for the serial connection to work? The production version  does not have a JTAG port.Answer:No, the primary serial ...
https://www.digi.com/Support/knowledge-base/does-the-digi-connect-me-9210-module-need-to-have
Jul 06, 2017
Where can I find the latest version of the schematics of Power Over Ethernet POE Application Kit?
Question: I have recieved your POE Application Kit and it does not seem to match the schematics posted on POE Application Kit Documentation here: http://www.digi.com/support/productdetail...
https://www.digi.com/Support/knowledge-base/where-can-i-find-the-latest-version-of-the-schemat
Jul 06, 2017
Bootstrapping options on ConnectCore wi-i.mx53 module
ConnectCore wi-i.mx53 module is internally bootstrapped to boot from FLASH. Additional external circuitry is required only if other user-selectable  boot options are required.The CCWMX53 modul...
https://www.digi.com/Support/knowledge-base/bootstrapping-options-on-connectcore-wi-i-mx53-mod
Jul 06, 2017
Please provide the datasheet/user’s manual for part number 20-101-0537.
That part number is for the OP7200 with larger memory.  We have a datasheet for the OP7200 but not for the custom OP7200 with bigger flash and ram(512K/512K).  Those are the only diff...
https://www.digi.com/Support/knowledge-base/please-provide-the-datasheet-user-s-manual-for-par
Jul 06, 2017
How can I protect my code once I transfer it to the Flash memory of a Rabbit board?
The following is from an Ask Larry article:  Let me first say to please keep in mind that the Rabbit processors do not have any internal program memory. Because of this, anyone who has physic...
https://www.digi.com/Support/knowledge-base/how-can-i-protect-my-code-once-i-transfer-it-to-th
Jul 06, 2017
Are there newer low power Rabbit boards than the LP3500
Digi has not made a newer Rabbit board that is designed specifically for low power consumption but it is possible to shut down various parts of the board with software functions in Dynamic C.  ...
https://www.digi.com/Support/knowledge-base/are-there-newer-low-power-rabbit-boards-than-the-l
Jul 06, 2017
installing Digi Embedded Linux with updates on a machine without internet access
Installing Digi Embedded Linux with updates on a machine without internet accessInstall the latest version of Digi Embedded Linux on a real or virtual machine with internet access first.Run package...
https://www.digi.com/Support/knowledge-base/installing-digi-embedded-linux-with-updates-on-a-m
Jul 06, 2017
Where can I find the schematics for the RCM54xx?
You can find schematics for the RCM54xx at the following link:http://ftp1.digi.com/support/documentation/0900266_b.pdf
https://www.digi.com/Support/knowledge-base/where-can-i-find-the-schematics-for-the-rcm54xx
Jul 06, 2017
Generating SDK for Digi Embedded Yocto fails with "ERROR: Nothing PROVIDES '–c' "
customer may experience the error generating SDK using following command:bitbake dey-image-graphical –c populate_sdk   NOTE: Started PRServer with DBfile: /home/josep/Projectes/Zeus/work...
https://www.digi.com/Support/knowledge-base/generating-sdk-for-digi-embedded-yocto-fails-with
Jul 06, 2017
What is the maximum junction temperature and junction-to-ambient thermal resistance of NS9215 microp
The only data we received from the FAB is in ns9215 HRM: Junction temperature TJ 125°C Theta Ja = 31.7 oC/W Tj = Ta + (Theta Ja x W) Where: Tj = Temperature junction Ta = Temperature ambien...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-junction-temperature-and-junct
Jul 06, 2017
unable to login to module running Digi Embedded Linux via ssh or ftp
By default there is no root password set (blank password) in modules running Digi Embedded Linux. This will prevent users from being able to login to it using ssh or ftp.To correct this, please ass...
https://www.digi.com/Support/knowledge-base/unable-to-login-to-module-running-digi-embedded-li
Jul 06, 2017
what does PortEnableStatus bit in USB OHCI HcRhPortStatus register Address: 0x90801054 means on NS9
USB implements the OHCI (Open Host Controller Interface), so there is much more information in that specification than what is present in the 9360 spec. The OHCI spec can be found online. From...
https://www.digi.com/Support/knowledge-base/what-does-portenablestatus-bit-in-usb-ohci-hcrhpor
Jul 06, 2017
"Could not open serial port" error message
The error message  “could not open serial port” is not a Dynamic C error message. The error is caused by not opening the correct port that is attached to your product, or the se...
https://www.digi.com/Support/knowledge-base/could-not-open-serial-port-error-message
Jul 06, 2017
How to redirect video and audio to HDMI on cc6 SBC with DEY
This is documented in the Linux BSP guide. SBC CC6 documentation can be found here:http://www.digi.com/support/productdetail?pid=5597&type=documentationConnectCore 6 Linux BSP Reference Manual ...
https://www.digi.com/Support/knowledge-base/how-to-redirect-video-and-audio-to-hdmi-on-cc6-sbc
Jul 06, 2017
Where can I find Tech Note TN213 Rabbit Serial Port Software
You can find TN213 at the following link:http://ftp1.digi.com/support/documentation/0220059_e.pdf
https://www.digi.com/Support/knowledge-base/where-can-i-find-tech-note-tn213-rabbit-serial-por
Jul 06, 2017
What is the part number for the RCM2200/RCM2300 Prototyping Board?
The RCM2200/RCM2300 proto board is part number 101-0458 and can be found at Digikey or Mouser, or you can call sales at Digi to purchase.
https://www.digi.com/Support/knowledge-base/what-is-the-part-number-for-the-rcm2200-rcm2300-pr
Jul 06, 2017
What connectors are used on the BL2500? (20-101-0602)
The BL2500 has 3 different size Molex connectors.1x10 is part number 22-01-21071x4 is part number 09-50-30411x2 is part number 09-50-3021These are Molex part numbers.
https://www.digi.com/Support/knowledge-base/what-connectors-are-used-on-the-bl2500-20-101-0602
Jul 06, 2017
What is the estimated date of End of manufacturing (EOL) for the Rabbit 2000 Microprocessor , part n
The Rabbit 2000 microprocessor, part number 20-668-0003, We have purchased thousands of chips to support the line for another 3-5 years.
https://www.digi.com/Support/knowledge-base/what-is-the-estimated-date-of-end-of-manufacturing
Jul 06, 2017
Where can I purchase the 1.27 mm programming cable?
you can find the programming cables at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbitcore/rcm4000#models  The USB cable is 20-101...
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-1-27-mm-programming-cable
Jul 06, 2017
Where can I purchase the 2mm serial programming cable 20-101-0513?
You can purchase the 2mm serial programming cable at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/single-board-computers/bl2100#modelsP/N: 20-101-0513.
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-2mm-serial-programming-ca
Jul 06, 2017
Rebuilding or upgrading version of ntp/ntpd used in Digi Embedded Linux
You can see sources for openntpd we used on DVD:DVD\toolchain\packages\openntpd-3.9p1.tar.gz You can see how we configured and built it also on DVD:DVD\toolchain\del_toolchain\packages\openntp...
https://www.digi.com/Support/knowledge-base/rebuilding-or-upgrading-version-of-ntp-ntpd-used-i
Jul 06, 2017
Is it possible to use ConnectCore Wi-9P 9215 as Wireless Access Point?
Question: Is it possible  to use ConnectCore Wi-9P 9215 as Wireless Access Point ? Answer:  Unfortunately, it is not possible to use this module in AP mode. We, however have a simila...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-use-connectcore-wi-9p-9215-as-wi
Jul 06, 2017
Support for Allen Bradleys DF1 Half Duplex, or DF1 Radio Modem protocol working with my Digi One IAP
The Half-Duplex and Radio-Mode functionality as implemented in the IAP firmware makes it possible for implementers to configure the product for half-duplex communication.  This basic option se...
https://www.digi.com/Support/knowledge-base/support-for-allen-bradleys-df1-half-duplex-or-df1
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9296
Problem: According to site https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9296,"The receive function in ntp_proto.c in NTP before 4.2.8 continues to execute after detecting a certai...
https://www.digi.com/Support/knowledge-base/is-the-net-os-development-environment-vulnerable-t
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9295?
Problem: According to https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9295,"Multiple stack-based buffer overflows in ntpd in NTP before 4.2.8 allow remote attackers to execute arbitr...
https://www.digi.com/Support/knowledge-base/is-the-net-os-development-environment-vulnerab-(1)
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9294?
Problem: A vulnerability was discovered in certain NTP implementations, specifically as described in, https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9294,"util/ntp-keygen.c in ntp-k...
https://www.digi.com/Support/knowledge-base/is-the-net-os-development-environment-vulnerab-(2)
Jul 06, 2017
What are the temperature specs for the RCM3309 vs. RCM3319?
-40 to 85C for both
https://www.digi.com/Support/knowledge-base/what-are-the-temperature-specs-for-the-rcm3309-vs
Jul 06, 2017
Does Digi still sell the SIB-2 board for programming the Rabbit CM7200?
In order to program the CM7200 series, you need a SIB-2 board. See page 30 of the user manual at http://ftp1.digi.com/support/documentation/0190018_f.pdf.  Unfortunately, we do ...
https://www.digi.com/Support/knowledge-base/does-digi-still-sell-the-sib-2-board-for-programmi
Jul 06, 2017
On module Internal RTC via PMIC not keeping time on new i.mx53 JSK development board (30013721-03)
Due to a recently discovered bug in the DIALOG PMIC used on the CCiMX53 module that may lead to loss of time at low temperatures in some scenarios, Digi has redesigned the JSK development board and...
https://www.digi.com/Support/knowledge-base/on-module-internal-rtc-via-pmic-not-keeping-time-o
Jul 06, 2017
How can I tell if a Rabbit board is RoHS compliant?
Development and Application Kits are not required to be RoHS compliantRabbit has placed a prefix of 20- in front of all finish good product part numbers to indicate RoHS compliance.
https://www.digi.com/Support/knowledge-base/how-can-i-tell-if-a-rabbit-board-is-rohs-compliant
Jul 06, 2017
Can you give me details on the necessary power supply for the RCM5700/RCM6700?
The RCM5700/RCM6700 requires a regulated 3.15 V – 3.45 V DC power source. The MiniCore design presumes that the voltage regulator is on the user board, and that the power is made available to the R...
https://www.digi.com/Support/knowledge-base/can-you-give-me-details-on-the-necessary-power-sup
Jul 06, 2017
Serial cables and adapters for PortServer TS, Digi One, AnywhereUSB TS44
A list of Digi serial Cables and Cable Adapters may be found here:http://www.digi.com/products/cablesandadapters/serialcablesThe Cables are RJ-50 (10 pin) male on the side that connects to the...
https://www.digi.com/Support/knowledge-base/serial-cables-and-adapters-for-portserver-ts-digi
Jul 06, 2017
Is the Rabbit 4000 processor AT58206-UL2T the same as part number 20-668-0024?
Yes, this is the part number for the Rabbit 4000 processor with those markings.
https://www.digi.com/Support/knowledge-base/is-the-rabbit-4000-processor-at58206-ul2t-the-same
Jul 06, 2017
How much does the BL4S100 weigh?
The BL4S100 weighs .256 lbs.  which converts to 4.096 ounces.
https://www.digi.com/Support/knowledge-base/how-much-does-the-bl4s100-weigh
Jul 06, 2017
How to install a serial modem with an Edgeport
Assumptions: Edgeport driver 5.70 (or newer) is installed.The serial modem supports Plug&Play. Instructions: Launch the Edgeport Configuration Utility.Select the Edgeport within the Genera...
https://www.digi.com/Support/knowledge-base/how-to-install-a-serial-modem-with-an-edgeport
Jul 06, 2017
Has there been any hardware change to the BL1600 in the last two years?
No hardware changes have been made to the BL1600 since 2007.
https://www.digi.com/Support/knowledge-base/has-there-been-any-hardware-change-to-the-bl1600-i
Jul 06, 2017
What is the bit rate on the HDLC ports E and F on the RCM5700?
The MAX baud rate is 115,200 for the RCM5700, the bit rate is eight to ten times that. We typically don’t publish those numbers because it depends on data bits, stop bits, etc.
https://www.digi.com/Support/knowledge-base/what-is-the-bit-rate-on-the-hdlc-ports-e-and-f-on
Jul 06, 2017
How to configure FTP Relay in TransPort routers
Why use FTP Relay The FTP Relay agents allow any files to be transferred onto the router by a specified user using the File Transfer Protocol to be temporarily stored in memory and then relaye...
https://www.digi.com/Support/knowledge-base/how-to-configure-ftp-relay-in-transport-routers
Jul 06, 2017
What is the max voltage on the I/O on the RCM5700?
The max voltage at the IO pins cannot exceed the supply voltage (3.3V +/-5%) without additional current protection.
https://www.digi.com/Support/knowledge-base/what-is-the-max-voltage-on-the-i-o-on-the-rcm5700
Jul 06, 2017
Is Part# 668-0003 non-RoHS Rabbit 2000 still actively manufactured and if so is there an end of Lif
Part# 668-0003 is the obsolete non-RoHS Rabbit 2000.  It has been replaced with the same chip but RoHS. The new part number is Part# 20-668-0003.  This is still the Rabbit 2000.Curre...
https://www.digi.com/Support/knowledge-base/is-part-668-0003-non-rohs-rabbit-2000-still-active
Jul 06, 2017
What are the default parameters for the firmware on the XBee of the BL4S100?
The firmware that comes installed on the XBee included on the SBC is router firmware in API mode.  It also comes with the ID of 0123456789ABCDEF.Here is the complete .pro file:XB24-ZB_2341.mxi80025...
https://www.digi.com/Support/knowledge-base/what-are-the-default-parameters-for-the-firmware-o
Jul 06, 2017
We are using the RCM3200 in a new design and it would be helpful if we could get a 3D model of the m
I am sorry, but we do not provide any Rabbit 3D models to customers. The only thing we provide is the schematics for the RCM3200 and that is available on our website athttps://www.digi.com/suppor...
https://www.digi.com/Support/knowledge-base/we-are-using-the-rcm3200-in-a-new-design-and-it-wo
Jul 06, 2017
How much amperage is available at J2 on the BL2500 with 12V power supplied?
From the BL2500 user manual at this link http://www.digi.com/support/productdetail?pid=4597&type=documentation:Keep in mind that the Coyote draws 377 mA from the Vcc supply, and that the diode ...
https://www.digi.com/Support/knowledge-base/how-much-amperage-is-available-at-j2-on-the-bl2500
Jul 06, 2017
Why am I getting a RST 38 error in Dynamic C?
Regarding the RST 38 error, RST 38 is not used by Dynamic C. The opcode for a RST 38 is 0xFF which is the same as an erased portion of the flash. What is probably happ...
https://www.digi.com/Support/knowledge-base/why-am-i-getting-a-rst-38-error-in-dynamic-c
Jul 06, 2017
I cannot get HDLC working on my RCM6700.
We have a patch for the HDLC_packet.lib on our website.  This patch adds support for Rabbit 4000 to Rabbit 6000 boards.  This patch is for Dynamic C 10.72.  Here is the link http://www.digi.com/sup...
https://www.digi.com/Support/knowledge-base/i-cannot-get-hdlc-working-on-my-rcm6700
Jul 06, 2017
What are the CFG0...CFG5 pins for on the Rabbit 6000 processor?
These pins are primarily used for production testing. More information is on pages 380 and 390 of the Rabbit 6000 processor manual. In this document CFG0-5 pins are called TEST0-5.
https://www.digi.com/Support/knowledge-base/what-are-the-cfg0-cfg5-pins-for-on-the-rabbit-6000
Jul 06, 2017
Does Digi include a CD with the device and terminal server products?
No,  Digi International went green March 8th 2011 and stopped including a CD in the box. All of the information that was once found on the CD can now be found on the Digi support site.
https://www.digi.com/Support/knowledge-base/does-digi-include-a-cd-with-the-device-and-termina
Jul 06, 2017
Can the Digi Connect Wi-SP be used in Russia?
No, the Digi Connect Wi-SP is not certified to be used in Russia.
https://www.digi.com/Support/knowledge-base/can-the-digi-connect-wi-sp-be-used-in-russia
Jul 06, 2017
After I reboot the Digi Connect Wi-SP I cannot access it.
You will need to locate the reset button on the bottom side of the device. Press and hold in the reset button while you power cycle the unit. Once you see the 1-5-1 flash code on the powe...
https://www.digi.com/Support/knowledge-base/after-i-reboot-the-digi-connect-wi-sp-i-cannot-acc
Jul 06, 2017
What are the part numbers for the screw terminal blocks
The 9 pin serial port screw terminal block is part number 76000650.The 2 pin power screw terminal block is part number 76000651.
https://www.digi.com/Support/knowledge-base/what-are-the-part-numbers-for-the-screw-terminal-b
Jul 06, 2017
What are the torque specification for the two screw terminal blocks used with the Digi One IAP?
The torque specification for the two screw terminal blocks 76000650 & 76000651 are 2 -2.2 in-lbs, or 0.22 – 0.25 Nm.  
https://www.digi.com/Support/knowledge-base/what-are-the-torque-specification-for-the-two-scre
Jul 06, 2017
How to Change Carriers on Sierra Wireless MC7354 (Gobi LTE) Cellular Modules
Digi TransPort WR (SarOS) routers that contain the Sierra Wireless MC7354 (L5 variant) cellular module have the ability to work on multiple carriers, such as AT&T, Verizon, Sprint, Rogers, TELU...
https://www.digi.com/Support/knowledge-base/how-to-change-carriers-on-sierra-wireless-mc7354-g
Jul 06, 2017
How to Upgrade the Telit HE910-D Cellular Radio Firmware
Digi TransPort's that contain the Telit HE910-D cellular radio have the ability to upgrade the firmware of the radio to the latest version, which includes many improvements over the previous versio...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-telit-he910-d-cellular-radio-fi
Jul 06, 2017
I want to build the Rabbit programming cable into my system. Can you assist?
Here is the schematic for the programming cable http://ftp1.digi.com/support/documentation/0900128_d.pdf .  The level converter inside is FTDI part number FT232RL.
https://www.digi.com/Support/knowledge-base/i-want-to-build-the-rabbit-programming-cable-into
Jul 06, 2017
What is the weight of the BL4S100? 20-101-1255
  .256 lbs which converts to 4.096 ounces
https://www.digi.com/Support/knowledge-base/what-is-the-weight-of-the-bl4s100-20-101-1255
Jul 06, 2017
How do I install the correct USB drivers for Dynamic C?
The easiest way to install the correct driver is to have the Rabbit board attached to your PC with the programming cable and apply power before installing Dynamic C.  This will override the de...
https://www.digi.com/Support/knowledge-base/how-do-i-install-the-correct-usb-drivers-for-dynam
Jul 06, 2017
What issues does the Dynamic C 10.72 TCP patch address?
The Dynamic C 10.72 addressed the following TCPIP issue: The test for the ACK number in the RST packet was off-by-one, because it did not take into account the possibility of the RST being in ...
https://www.digi.com/Support/knowledge-base/what-issues-does-the-dynamic-c-10-72-tcp-patch-add
Jul 06, 2017
Where can I find the schematics for the RCM6700?
You can find the RCM6700 schematics at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbit-minicore/rcm6700#docs
https://www.digi.com/Support/knowledge-base/where-can-i-find-the-schematics-for-the-rcm6700
Jul 06, 2017
Setting up the Digi One IA RealPort as a Modbus Serial Slave with Kepware
NOTE: This example was setup using a Schneider Compact 265 running Kepware KepServerEX 4.71.201 -U and Kepware OPC Quick Client 4.30.74 -U.  Therefore the application section may not apply to ...
https://www.digi.com/Support/knowledge-base/setting-up-the-digi-one-ia-realport-as-a-modbus-se
Jul 06, 2017
I have a Rabbit SBC (single board computer) that has been damaged and wish to replace this while kee
We sell the core modules separately but not the SBC. You would need to buy a new SBC.
https://www.digi.com/Support/knowledge-base/i-have-a-rabbit-sbc-single-board-computer-that-has
Jul 06, 2017
Why are there bad blocks on the NAND flash for the RCM3900?
There is a spec for a number of invalid blocks to be labeled as such at the factory.  According to the Samsung datasheet specs for the 32MB NAND flash for the RCM3900, part number K9F5608...
https://www.digi.com/Support/knowledge-base/why-are-there-bad-blocks-on-the-nand-flash-for-the
Jul 06, 2017
Where can I purchase the RS-232-to-USB converter cable? 20-151-0178?
The RS-232-to-USB converter cable 20-151-0178 can be purchased at the following link:http://store.digi.com/index.cfm?fuseaction=product.display&Product_ID=2170
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-rs-232-to-usb-converter-c
Jul 06, 2017
I am looking for the Rabbit 6000 instruction set, and can only find documentation that includes up t
A separate instruction set manual was never written for the Rabbit 6000.  You can use the Rabbit 5000 instruction reference manual here http://www.digi.com/support/productdetail?pid=4777&...
https://www.digi.com/Support/knowledge-base/i-am-looking-for-the-rabbit-6000-instruction-set-a
Jul 06, 2017
What is the MTBF for the RCM6750?
The MTBF for the RCM6750 20-101-1320:Digi Quality LevelTemperature = 40C FITs: 499 MTBF: 2002399 hours, 228.58 years
https://www.digi.com/Support/knowledge-base/what-is-the-mtbf-for-the-rcm6750
Jul 06, 2017
Where can I purchase the mini USB programming cable?
The mini USB programming cable, part number 540-0099, can be purchased at the following link:http://www.digi.com/products/model?mid=3872 
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-mini-usb-programming-cabl
Jul 06, 2017
Help. I have thousands of lines of code and I appear to have a bug.
Whatever the size of the code you are debugging, one way to minimize the failure scenario is a methodcalled “binary search.”  After you can reproduce the bug, create the shortest program possi...
https://www.digi.com/Support/knowledge-base/help-i-have-thousands-of-lines-of-code-and-i-appea
Jul 06, 2017
Can I add more than one Digi Smart Energy gateway on my HAN?
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss as there is no single route to push up the data to the Digi Device Cloud.A...
https://www.digi.com/Support/knowledge-base/can-i-add-more-than-one-digi-smart-energy-gateway
Jul 06, 2017
Example DIA Using Timers With XBee Smart Plug and XBee LTH Readings
Example DIA Using Timers With XBee Smart Plug and XBee LTH ReadingsThe following DIA .yml file example uses the Alarm Clock available from the Digi Dia wiki and is placed into the DIA src/devices d...
https://www.digi.com/Support/knowledge-base/example-dia-using-timers-with-xbee-smart-plug-and
Jul 06, 2017
Are the displays the same between the PK2100 and PK2200?
From the user manual pictures, the displays appear to be the same.  They are described the same and look the same:   PK2200 at this link http://www.digi.com/support/productdetail?p...
https://www.digi.com/Support/knowledge-base/are-the-displays-the-same-between-the-pk2100-and-p
Jul 06, 2017
TCP/IP transfer rate
In rough terms on an older product (RCM3200) we were able to sustain a 4Mbit/s data rate. That translates to 500K Bytes/second. 30 MBytes/minute. 1.8G Bytes/hour.So we should be in the ball park. N...
https://www.digi.com/Support/knowledge-base/tcp-ip-transfer-rate
Jul 06, 2017
Using DC supplies to VBAT(VLIO) and VCHRG simultaneously will cause damage to charger circuit
Using DC supplies to VBAT(VLIO) and VCHRG simultaneously must be avoided. It can damage charger circuit. Using a power supply as a battery is OK as long as the charging circuit is disabled. Either ...
https://www.digi.com/Support/knowledge-base/using-dc-supplies-to-vbat-vlio-and-vchrg-simultane
Jul 06, 2017
U-Boot CRC calculation wrong when updating files on Connect ME 9210
When I update partitions from U-Boot on Digi Connect ME 9210, e.g.:CME9210# update linuxTFTP from server xxx; our IP address is xxxFilename 'uImage-cme9210js'.Load address: 0x200000Loading: #######...
https://www.digi.com/Support/knowledge-base/u-boot-crc-calculation-wrong-when-updating-files-o
Jul 06, 2017
Drawing/Dimensions for Xstream 900 MHz and 2.4 GHz

https://www.digi.com/Support/knowledge-base/drawing-dimensions-for
Jul 06, 2017
HOW TO: Run rpdump in Linux
Certain situations may require detailed debugging of the Linux RealPort driver where Digi Technical Support will provide an rpdump binary.All port processes (including any gettys running on the por...
https://www.digi.com/Support/knowledge-base/how-to-run-rpdump-in-linux
Jul 06, 2017
How many volts do Edgeports output on the serial pins?
Edgeports output about 9 volts on the serial interface.Even though Edgeports only receive 5 volts input from the USB port, there are internal components that increase the voltage.Note that this is ...
https://www.digi.com/Support/knowledge-base/how-many-volts-do-edgeports-output-on-the-serial-p
Jul 06, 2017
PORTS module compatibility
The Digi "PORTS Module" is only compatible with the Digi AccelePort Xem card, not any other Digi multi port serial cards / adapters.
https://www.digi.com/Support/knowledge-base/ports-module-compatibility
Jul 06, 2017
Does the Neo PCIe have different IRQs for each port?
No, the Digi Neo PCI Express (PCIe) card only has one IRQ.
https://www.digi.com/Support/knowledge-base/does-the-neo-pcie-have-different-irqs-for-each-por
Jul 06, 2017
How can i find the RoHS Material Composition Declaration for a Digi device?
What is Digi behavior about RoHS compliance?Digi International is committed to comply with the requirements of all applicable environmental legislation and regulations, including the restriction of...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-rohs-material-composition-decla
Jul 06, 2017
NEO BSOD Windows bluescreen
The current release v9.3.62.0 (Rev E) Neo driver has a known bug that may result in a Windows BSOD (bluescreen). Until a newer driver is released with the bug fix, at this time, there ar...
https://www.digi.com/Support/knowledge-base/neo-bsod-windows-bluescreen
Jul 06, 2017
How to change TCP and UDP Socket port number on PortServer TS and Digi One
TCP and UDP Socket port numbers are based on the "Base Socket" number, so, in order to change TCP and/or UDP Socket port numbers, the Base Socket number must be changed.Within the Web UI ...
https://www.digi.com/Support/knowledge-base/how-to-change-tcp-and-udp-socket-port-number-on-po
Jul 06, 2017
Understanding LTE Signal Strength Values
Below is a chart that shows what values are considered good and bad for the LTE signal strength values:Below are explanations of these values (and also RSSI in relation to LTE):SINR/SNR – The signa...
https://www.digi.com/Support/knowledge-base/understanding-lte-signal-strength-values
Jul 06, 2017
AnywhereUSB USB device compatibility list
The AnywhereUSB is a network-attached USB 2.0* hub. While theoretically any USB device should work, realistically there are limitations, some of which can be worked around and some of which cannot....
https://www.digi.com/Support/knowledge-base/anywhereusb-usb-device-compatibility-list
Jul 06, 2017
PortServer TS Radius Authentication to HTTP and HTTPS
With PortServer TS products, only root can access the Web, meaning there is no option to radius auth via HTTP/HTTPS.  This product line supports radius authentication to the command line and/o...
https://www.digi.com/Support/knowledge-base/portserver-ts-radius-authentication-to-http-and-ht
Jul 06, 2017
Rapidport/4 FAQ
Frequently Asked Questions (FAQ) for the Rapidport/4How to confirm that the Rapidport/4 has been successfully installed?  Windows Device Manager should show four Rapidport modems within t...
https://www.digi.com/Support/knowledge-base/rapidport-4-faq
Jul 06, 2017
Are there any Linux drivers for the WatchPort USB products?
There are no Linux drivers available for the WatchPort USB products.    There are no plans at this time for releasing Linux drivers in the future.Currently there are only Windows dri...
https://www.digi.com/Support/knowledge-base/are-there-any-linux-drivers-for-the-watchport-usb
Jul 06, 2017
Setting the IP address of a running system using internet address manager (IAM) on NET+OS V7.X
Here is how you can change Netos 7.X IP address on the fly:get the DHCP configuration from NVRAMiamStatus = customizeIamGetDhcpConfig("eth0", &myIamDhcpParams);set DHCP to disabledmyIamDhcpPara...
https://www.digi.com/Support/knowledge-base/setting-the-ip-address-of-a-running-system-using-i
Jul 06, 2017
Does the Watchport D measure liquids?
The Watchport/D USB Distance sensor is not capable of measuring liquids.
https://www.digi.com/Support/knowledge-base/does-the-watchport-d-measure-liquids
Jul 06, 2017
Differences between Hubport models regarding DC and Captive
Hubport "DC" models are intended for applications where there is no traditional AC power source (outlet), but instead a DC power source, such as a vehicle.  DC style Hubports ship with a bare ...
https://www.digi.com/Support/knowledge-base/differences-between-hubport-models-regarding-dc-an
Jul 06, 2017
Can you give me details on the BL2100?
The BL2100 is an advanced single-board computer that incorporates the powerful Rabbit2000 microprocessor, flash memory, static RAM, digital I/O ports, A/D converter inputs,D/A converter outputs, RS...
https://www.digi.com/Support/knowledge-base/can-you-give-me-details-on-the-bl2100
Jul 06, 2017
What is the TCPIP data transfer rate for the RCM6700?
No actual speed tests have been done on the RCM6700.  However, in rough terms on an older product (RCM3200) we were able to sustain a 4Mbit/s data rate. That translates to 500K Bytes/second. 3...
https://www.digi.com/Support/knowledge-base/what-is-the-tcpip-data-transfer-rate-for-the-rcm67
Jul 06, 2017
About AnywhereUSB USB encryption
The option to encrypt the USB traffic of an AnywhereUSB was introduced in the AnywhereUSB driver v3.71 and AnywhereUSB firmware version 1.80.  These versions (or newer) must be running to use USB e...
https://www.digi.com/Support/knowledge-base/about-anywhereusb-usb-encryption
Jul 06, 2017
How to change Neo COM port assignments in Windows
To change COM port assignments for a Digi Neo, go to Windows Device Manager, expand the MultiPortSerial Adapters category, double-click the Neo in question, then click the Advanced tab.COM port num...
https://www.digi.com/Support/knowledge-base/how-to-change-neo-com-port-assignments-in-windows
Jul 06, 2017
Is the ClassicBoard fanout cable compatible with the Neo PCIe?
The Classicboard has a DB78 style connector/interface, and the Neo PCIe has an HD68 style connector/interface,  so the cables aren’t compatible.  With that being said, you can use t...
https://www.digi.com/Support/knowledge-base/is-the-classicboard-fanout-cable-compatible-with-t
Jul 06, 2017
Do any Rabbit boards support SNMP V2 or V3?
Dynamic C only supports SNMP V1.  We have no support for SNMP V2 or V3.   Details on the Dynamic C SNMP driver are in volume 2 of the TCPIP User Manual at this link http://www.digi.c...
https://www.digi.com/Support/knowledge-base/do-any-rabbit-boards-support-snmp-v2-or-v3
Jul 06, 2017
Where are the schematics for the prototyping board for the RCM3700
The schematics for both the RCM3700 and its prototyping board are available at this link http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbitcore/rcm3700#d...
https://www.digi.com/Support/knowledge-base/where-are-the-schematics-for-the-prototyping-board
Jul 06, 2017
How can I purchase the Rabbit KDU (Keypad Display Unit)?
You can purchase the KDU with or without panel at this link http://store.digi.com/index.cfm?currentpage=3&fuseaction=category.display&category_id=639.   Details on this board c...
https://www.digi.com/Support/knowledge-base/how-can-i-purchase-the-rabbit-kdu-keypad-display-u
Jul 06, 2017
Zigbee Wifi Coexistence (802.15.4 Protocol and 802.11 protocol)
Zigbee Wifi Coexistence (802.15.4 Protocol and 802.11 protocol) Well-accepted wireless communication technologies generally operate in frequency bands that are shared among several users, oft...
https://www.digi.com/Support/knowledge-base/zigbee-wifi-coexistence
Jul 06, 2017
HOW TO: Example for Configuring a Device Cloud Task to Set a Gateway XBee PAN ID
To configure a task that will change the PAN ID on a gateway XBee radio, you will want to go to the Schedules option in your Device Cloud account under Device Manger.  Click on&...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-device-cloud-task-for-configuri
Jul 06, 2017
What is 101-0021 A/D 12 EXP BRD?
The XP8500 had an ADC expansion board. This board interconnected the Z-World XP8500 and Exp-A/D12 analog-to-digitalconversion expansion boards.
https://www.digi.com/Support/knowledge-base/what-is-101-0021-a-d-12-exp-brd
Jul 06, 2017
Is there any possible way to order RCM3900 boards carrying the original NAND flash?
We no longer have any of the Samsung Flash available. The Samsung Flash component was EOLed by the manufacturer more than 2 years ago and our stock of the component has long since been consumed.
https://www.digi.com/Support/knowledge-base/is-there-any-possible-way-to-order-rcm3900-boards
Jul 06, 2017
I want to know what is included with the Connect Tank? Do I need to purchase a SIM card?
The Connect Tank comes with a built-in sensor and the programming to send information from the sensor to Device Cloud.  It has a cellular and GPS antenna built-in.  It can be configured t...
https://www.digi.com/Support/knowledge-base/i-want-to-know-what-is-included-with-the-connect-t
Jul 06, 2017
Does the OP6810 have UL certs?
No we do not have UL certs for the OP6810.  The customer is required to perform the testing in their final product.
https://www.digi.com/Support/knowledge-base/does-the-op6810-have-ul-certs
Jul 06, 2017
Is it possible to use cc6 module in LGA socket
Yes, we do use such a socket for final pin test of the cc6 module in production. However, due to the dimensions of the module, use of the off the shelf socket is not possible and we had to order a ...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-use-cc6-module-in-lga-socket
Jul 06, 2017
How do I upgrade the firmware on a Digi Connect WAN 3G?
This can be done through the Web UI (Web User Interface) of the Digi Connect WAN device, either via the Mobile IP or Local IP.  It's strongly recommended to use the Local IP (default 192.168.1...
https://www.digi.com/Support/knowledge-base/how-do-i-upgrade-the-firmware-on-a-digi-connect-wa
Jul 06, 2017
Digi TransPort VDSL Configuration for BT Infinity
British Telecom Infinity VDSL Lines require specific settings in order to operate properly with a Digi TransPort WR44 Router.You can find more details about BT Infinity on their web site : www.bt.c...
https://www.digi.com/Support/knowledge-base/digi-transport-vdsl-configuration-for-bt-infinity
Jul 06, 2017
HOW TO: Configure RealPort with ConnectPort X2/X2D Gateways
HOW TO:  Configure RealPort with ConnectPort X2/X2D GatewaysGatewayConfigurationGo to the web interface of the device and enable the Gateway Access under ConfigurationàXBee NetworkàGateway Access a...
https://www.digi.com/Support/knowledge-base/how-to-configure-realport-with-connectport-x2-x2d
Jul 06, 2017
HOW TO: Install the AccelePort Driver in SCO OpenServer 6 (Legend)
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers:  # pkgadd -d (full_path)/driver_name For example, if the driver imag...
https://www.digi.com/Support/knowledge-base/how-to-install-the-acceleport-driver-in-sco-opense
Jul 06, 2017
What security policy is used by the Device Cloud?
Remote Manager security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, North America...
https://www.digi.com/Support/knowledge-base/what-security-policy-is-used-by-the-device-cloud
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to examine th...
https://www.digi.com/Support/knowledge-base/surelink-configuration
Jul 06, 2017
Cannot Access the Command Line on a Digi ConnectPort X2e Smart Energy Gateway
Cannot Access the Command Line on a Digi ConnectPort X2e Smart Energy GatewayThese Smart Energy gateways do not have local command line access.  Minimal configuration, such as assigning a static IP...
https://www.digi.com/Support/knowledge-base/cannot-access-the-command-line-on-a-digi-connectpo
Jul 06, 2017
ConnectPort X2e for Smart Energy (Router) Installation
For Digi ConnectPort X2e Smart Energy gateway deployments, you will want to ensure that there is a networking infrastructure in place that will allow internet access between the Digi gateway and th...
https://www.digi.com/Support/knowledge-base/connectport-x2e-for-smart-energy-router-installati
Jul 06, 2017
HOW TO: Configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy Gateways
HOW TO: Configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy GatewaysThese values can be changed using the demonstration application by navigating to:  digi-se.appspot....
https://www.digi.com/Support/knowledge-base/how-to-configure-the-smart-energy-reporting-interv
Jul 06, 2017
HOW TO: Configure Smart Energy Reporting Intervals for Digi ConnectPort X2 Smart Energy Gateways
HOW TO: Configure  Smart Energy Reporting Intervals for Digi ConnectPort X2 Smart Energy GatewaysThese values can be changed using the demonstration application by navigating to:  di...
https://www.digi.com/Support/knowledge-base/how-to-configure-smart-energy-reporting-intervals
Jul 06, 2017
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2 SE and ERT Gateway/
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command:display versionThe "Running EOS" value will indicate the current...
https://www.digi.com/Support/knowledge-base/how-to-check-firmware-and-smart-energy-framework-v
Jul 06, 2017
HOW TO: Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice Versa
HOW TO: Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice VersaWith the ConnectPort X2e Smart Energy gateways, the role of these gateways can be changed by issu...
https://www.digi.com/Support/knowledge-base/how-to-change-a-connectport-x2e-smart-energy-coord
Jul 06, 2017
Connect ME and ME 9210 reset pin recommendations
Hardware reference manual http://ftp1.digi.com/support/documentation/90001247_C.pdf statement about RESET:Pulling pin 8 low with an open drain driver will force the module into a hard reset state. ...
https://www.digi.com/Support/knowledge-base/connect-me-and-me-9210-reset-pin-recommendations
Jul 06, 2017
eMMC flash chips used on ConnectCore i.MX6
The commercial temperature range CC6 variants support only -25°C / 85°C with Sandisk eMMC.The industrial temperature range CC6 variants support -40°C / 85°C with Micron MTFC4GACAAAM-4M IT flash.Dig...
https://www.digi.com/Support/knowledge-base/emmc-flash-chips-used-on-connectcore-i-mx6
Jul 06, 2017
Is a HDCP license needed for ConnectCore i.MX6?
Some of the Digi ConnectCore i.MX6 modules, e.g. using FreeScale i.MX6 QuadCore CPU, do have hardware support for High bandwidth Digital Content Protection (HDCP) e.g. for HDMI.If you use this feat...
https://www.digi.com/Support/knowledge-base/is-a-hdcp-license-needed-for-connectcore-i-mx6
Jul 06, 2017
serial port example for X4, X2, CC WAN gateways
There are examples that can be generated with the Digi ESP development tool.  The tool can be downloaded from Digi's website.  With this you can then generate a 'sample application' fro...
https://www.digi.com/Support/knowledge-base/serial-port-example-for-x4-x2-cc-wan-gateways
Jul 06, 2017
SuSE 8.2 RealPort Installation Instructions
Preparing for the Installation: In SuSE 8.2, we had to download and install the following the kernel and kernel source images. After these are installed, please try installing the latest driver...
https://www.digi.com/Support/knowledge-base/suse-8-2-realport-installation-instructions
Jul 06, 2017
Unable to use more than 4 Watchport USB sensors in Watchport Manager
Watchport manager is limited to a maximum of 4 of the same type (model) of Watchport USB sensor.  So, for example, 5 Watchport/H sensors may not be used, but 4 Watchport/H sensors may be ...
https://www.digi.com/Support/knowledge-base/unable-to-use-more-than-4-watchport-usb-sensors-in
Jul 06, 2017
What is the nominal wattage for the EdgePort 416?
The nominal wattage for the EdgePort 416 is 7.5W.
https://www.digi.com/Support/knowledge-base/what-is-the-nominal-wattage-for-the-edgeport-416
Jul 06, 2017
Digi Connect WAN APN Configuration information for AT&T
APN Configuration: In order to communicate on the GSM IP network the Digi Cellular Device must be configured for a certain Access Point Name (APN) type. In simple terms, the APN determines what typ...
https://www.digi.com/Support/knowledge-base/digi-connect-wan-apn-configuration-information-for
Jul 06, 2017
Why can't I control PB0 and PB1 on the RCM5700?
PB0 is used for the serial flash on the RCM5700 and should not be used for GPIO.  This is in the manual, page 31.  PB1 is used as the clock for the programming port and cannot be used dur...
https://www.digi.com/Support/knowledge-base/why-can-t-i-control-pb0-and-pb1-on-the-rcm5700
Jul 06, 2017
Edgeport Solaris support
Digi does not support the Edgeport driver for Solaris.  This driver was last maintained by Sun (now Oracle).  For help with this driver, we suggest contacting Oracle support.
https://www.digi.com/Support/knowledge-base/edgeport-solaris-support
Jul 06, 2017
ConnectPort Display VNC installation instructions
1. Download the latest version of UltraVNC Server from http://www.uvnc.com/downloads/ultravnc.html and be sure to select the appropriate version (X86 32-bit, or X64 64-bit), depending on the O...
https://www.digi.com/Support/knowledge-base/connectport-display-vnc-installation-instructions
Jul 06, 2017
Do PortServer TS models support TLS encryption?
Yes, PortServer TS models support TLS 1.0 encryption for HTTPS and the Digi RealPort driver when using encrypted RealPort.
https://www.digi.com/Support/knowledge-base/do-portserver-ts-models-support-tls-encryption
Jul 06, 2017
How can I add an external SD card to a Rabbit?
See the following information.  This gives an example of adding an external SD card to an RCM4400W: Custom ConfigurationsThe configuration library fat_config.lib is brought in when fat.li...
https://www.digi.com/Support/knowledge-base/how-can-i-add-an-external-sd-card-to-a-rabbit
Jul 06, 2017
How to edit the Splashpage for WI-FI Hotspot to get the user redirected to a specific WEB site
When using a TransPort router as a Wi-Fi Hopspot, you may need to customize the splashpage in order to have a user redirected to a specific WEB site (not the default set on User browser).In order t...
https://www.digi.com/Support/knowledge-base/how-to-edit-the-splashpage-for-wi-fi-hotspot-to-ge
Jul 06, 2017
Xig Python application
From the Lamp based Xig application:https://www.digi.com/blog/controlling-a-lamp-from-the-internet-with-digi-remote-manager/The XBee Internet Gateway ("XIG") is an application written for Digi'sCon...
https://www.digi.com/Support/knowledge-base/xig-python-application
Jul 06, 2017
Evaluation of FREAK attack on NET-OS products
Overview:We have just completed our analysis on the impact of the FREAK vulnerability (CVE-2015-0204) on our NET-OS product. The vulnerability that has been listed in the notice, deal with the abil...
https://www.digi.com/Support/knowledge-base/evaluation-of-freak-attack-on-net-os-products
Jul 06, 2017
Performing a loopback test on Digi Connect and ConnectPort units using connect
 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested. 2. From the Windows CMD or a Unix/Linux "root" p...
https://www.digi.com/Support/knowledge-base/performing-a-loopback-test-on-digi-connect-and-con
Jul 06, 2017
Digi International Security Notice OpenSSL "Heartbleed"
Digi International Security NoticeApril 14th,2014(Updated 4/18/2014)CVE-2014-0160/ OpenSSL “Heartbleed”OverviewOn April 7th, a critical security vulnerability (CVE-2014-0160), nicknamed “Heart...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-openssl-heartbl
Jul 06, 2017
WiME power output
the WiMEs transmit power is 16 dBm and we ship the module with a 2 dBm dipole antenna.  We draw a maximum of 400 mA .  This is documented in our product specification sheet:http://www.dig...
https://www.digi.com/Support/knowledge-base/wime-power-output
Jul 06, 2017
Xbee Gateway Logs
These logs are located here in the devices file system:/userfs/WEB/loggingYou can view them from either it's web interface or the Digi Device Cloud.
https://www.digi.com/Support/knowledge-base/xbee-gateway-logs
Jul 06, 2017
Portserver TS P MEI internal circuit breaker tripping values.
The actual +5v current trip point is 213mA and the +10v trip point is 117mA. Remember that if you are hot plugging or switching on a serial device that uses the serial power, the in-rush current in...
https://www.digi.com/Support/knowledge-base/portserver-ts-p-mei-internal-circuit-breaker-tripp
Jul 06, 2017
RF Connector Identification Chart
Common connector types used in RF communication.Digi RF modems commonly use RP-SMA and RP-TNC connector types.  Typical RF modules use RP-SMA, U.FL, MMCX.Outdoor connectors commonly used on antenna...
https://www.digi.com/Support/knowledge-base/rf-connector-identification-chart
Jul 06, 2017
What is Digi International's statement regarding the assembly (soldering) process recommendation for
The Digi Connect ME embedded module was designed for use in no clean flux wave soldering processes. Reflow soldering is not recommended.The product is not designed to support draining after a water...
https://www.digi.com/Support/knowledge-base/what-is-digi-international-s-statement-regarding-t
Jul 06, 2017
AnywhereUSB disconnects from host computer and hangs re-connecting
In this scenario, an AnywhereUSB does initially get connected to a host computer, and works fine.  The attached USB devices work as expected.The issue is that periodically the AnywhereUSB...
https://www.digi.com/Support/knowledge-base/anywhereusb-disconnects-from-host-computer-and-han
Jul 06, 2017
When switch 4 is enabled, the XBee ZB DIO adapter may not properly power cycle
Problem Description:When switch 4 is enabled (On), the DIO module may not power up and associate to the Zigbee network.When Input ‘Iine 1’ contact is closed and power is first applied to the DIO, t...
https://www.digi.com/Support/knowledge-base/when-switch-4-is-enabled-the-xbee-zb-dio-adapter-m
Jul 06, 2017
Are there any Linux or iOS drivers for the AnywhereUSB products?
There are no Linux or iOS drivers available for the AnywhereUSB products.    There are no plans at this time for releasing Linux or iOS drivers in the future.Currently there are only...
https://www.digi.com/Support/knowledge-base/are-there-any-linux-or-ios-drivers-for-the-anywher
Jul 06, 2017
How do I recovery my Digi Connect Port X5?
X5 RECOVERY PROCEDURE Things you will need:-X5.-PC running some kind of TFTP server.-new firmware image to be loaded onto the X5. You can get this from Digi's web site.-DB-9 female to DB-9 female ...
https://www.digi.com/Support/knowledge-base/how-do-i-recovery-my-digi-connect-port-x5
Jul 06, 2017
Viewing Python program output when autolaunching it on a Transport product
When we run our script on auto start using the correct method that you just supplied, any print statements present in the script send their output to the serial port for some reason?How do we turn ...
https://www.digi.com/Support/knowledge-base/viewing-python-program-output-when-autolaunching-i
Jul 06, 2017
Connect ME –S recovery instructions
Please see the ME recovery guide for this:https://ftp1.digi.com/support/images/connect/intkit/docs/Connect_Mfg-DiagsMode.pdf   In case you don't have a Digi development board to perform ...
https://www.digi.com/Support/knowledge-base/connect-me-s-recovery-instructions
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/Support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does LTE stand for?
LTE stands for Long Term Evolution and is a registered trademark owned by ETSI (European Telecommunications Standards Institute) for the wireless data communications technology and a development of...
https://www.digi.com/Support/knowledge-base/what-does-lte-stand-for
Jul 06, 2017
About AwConsole CLI command-line AnywhereUSB configuration utility
AwConsole is a command line interface (CLI) version of the (GUI) AnywhereUSB Configuration Utility.  With this utility, you should be able to perform any action that the AnywhereUSB Configuration U...
https://www.digi.com/Support/knowledge-base/about-awconsole-cli-command-line-anywhereusb-confi
Jul 06, 2017
What's the difference between WCDMA and HSDPA
WCDMA vs. HSDPAWCDMA stands for Wideband Code Division Multiple Access, a mobile technology that improves upon the capabilities of current GSMnetworks that are deployed around the world. People com...
https://www.digi.com/Support/knowledge-base/what-s-the-difference-between-wcdma-and-hsdpa
Jul 06, 2017
NDS devices 8 client/master limit in IA (modbus) table
in the web interface of an NDS gateway (X2 or X4) you can define modbus clients and masters.  There is a 8 device limit between both the masters and clients. You can define them here:NDS gateway we...
https://www.digi.com/Support/knowledge-base/nds-devices-8-client-master-limit-in-ia-modbus-tab
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN or ConnectPort Gateway for a Device Cloud connection - WebUI m
This article will show how to configure your Digi Connect WAN or ConnectPort gateway from its built-in Web User Interface (WebUI).  In order to access the built-in WebUI of your Digi Gate...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-digi-connect-wan-or-connectport
Jul 06, 2017
What does OFC and IFC mean and how do I resolve it?
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OF...
https://www.digi.com/Support/knowledge-base/what-does-ofc-and-ifc-mean-and-how-do-i-resolve-it
Jul 06, 2017
How can I copy the program from one Rabbit module to another Rabbit module?
Essentially, what you are asking is if you can clone a board.  For cloning to work you need a cloning board available from Digi at this link http://store.digi.com/index.cfm?currentpage=2&...
https://www.digi.com/Support/knowledge-base/how-can-i-copy-the-program-from-one-rabbit-module
Jul 06, 2017
Configuring LPD/LPR Printers in Windows 2000/XP for the PortServer (II, TS) and Digi One Device Serv
1.   From the Start button go to Settings and select Printers.            2.   Double-click the Add New Printer ...
https://www.digi.com/Support/knowledge-base/configuring-lpd-lpr-printers-in-windows-2000-xp-fo
Jul 06, 2017
Frequency Usage Table by Products
Each Digi radio modem uses as little of the available RF spectrum as possible so as to minimize susceptibility to interference from other RF systems as well as to minimize the impact of Digi transm...
https://www.digi.com/Support/knowledge-base/frequency-usage-table-by-products
Jul 06, 2017
HOW TO: Discover Device Cloud descriptors and information for your "Connected" Device
Description:  This article discusses how to discover the Device Cloud descriptors of a ConnectPort X2e for Smart Energy gateway.  The contents of the article can be used to discover ...
https://www.digi.com/Support/knowledge-base/how-to-discover-device-cloud-descriptors-and-infor
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version 5.2.9.13 o
This article explains how to upgrade to firmware version 5.2.9.13 or later on a Digi TransPort or Sarian router using a USB flash drive.There are two different methods available: Method A is simp...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(3)
Jul 06, 2017
Xtend Product Manual
XTend Product Manual
https://www.digi.com/Support/knowledge-base/xtend-product-manual
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to a version earlier
This article explains how to upgrade firmware on a Digi TransPort or Sarian router using a USB flash drive to a version earlier than 5.2.9.13. There are two different methods available: Method ...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(4)
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router via FTP or SFTP to version 5.2.9.13 or later
  This article explains how to upgrade to firmware version 5.2.9.13 and later on a Digi TransPort or Sarian router using an FTP or SFTP client.  Upgrading the firmware by FTP or SFTP...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(5)
Jul 06, 2017
How to clear provisioning on a TransPort with a Sprint C1 module
Issue:TransPort with "C1" ("Sprint EVDO") module was working with Sprint, Sprint deactivated it, Sprint re-activated it, and the unit is no longer connecting to Sprint.  Because these units by...
https://www.digi.com/Support/knowledge-base/how-to-clear-provisioning-on-a-transport-with-a-sp
Jul 06, 2017
Is There a Driver Available for AccelePort XEM, C/X or Xr Products for the 3.x Kernel in Linux?
We currently only provide (dgap) driver support for kernel versions up to 2.6.38:http://www.digi.com/support/productdetail?pid=3607&type=driversIf 3.x kernel support is critical for a large sca...
https://www.digi.com/Support/knowledge-base/is-there-a-driver-available-for-acceleport-xem-c-x
Jul 06, 2017
Links to download older Edgeport drivers
These links to download older Edgeport drivers are provided as a courtesy for customers who may require them for various reasons. Please note that these older drivers are unsupported and...
https://www.digi.com/Support/knowledge-base/links-to-download-older-edgeport-drivers
Jul 06, 2017
AnywhereUSB Configuration Utility not remembering Group number after disconnecting
Background:  With previous AnywhereUSB drivers (v3.60.60 and earlier), if you Disconnect from a MHC (multi-host capable) AnywhereUSB through the AnywhereUSB Configuration Utility, the Group nu...
https://www.digi.com/Support/knowledge-base/anywhereusb-configuration-utility-not-remembering
Jul 06, 2017
no packages appear in Package Manager List
If you see no packages in Package manager in Digi ESP in most cases this is a network problem on the network your PC is connected to preventing DigiESP from connecting to Digi's Package management ...
https://www.digi.com/Support/knowledge-base/no-packages-appear-in-package-manager-list
Jul 06, 2017
DigiESP for Digi embedded Linux does not start under Ubuntu/Kubuntu 14 or will fail to start after u
Using Ubuntu/Kubuntu 14 or after upgrade to version 14 or above user may experience following problem starting Digi ESP for Digi embedded Linux:  After an upgrade to Linux the IDE would start but w...
https://www.digi.com/Support/knowledge-base/digiesp-for-digi-embedded-linux-does-not-start-und
Jul 06, 2017
HOW TO: Configure Pseudo (differential) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo Reportingis a Smart Energy Framework Reporting method which enables attribute reporting for numerous Smart Energy devices which either don't support ZCL reporting (not requ...
https://www.digi.com/Support/knowledge-base/how-to-configure-pseudo-differential-reporting-on
Jul 06, 2017
Passing Digital I/O lines between modules
Passing digital IO lines in this manner is only available using the XStream family of radios.Follow these instructions to configure a module to pass the DTR input on one module to the DCD output of...
https://www.digi.com/Support/knowledge-base/passing-digital-i-o-lines-between-modules
Jul 06, 2017
How do I open multiple serial ports at different baud rates in Dynamic C?
You can open multiple serial ports with the Dynamic C serXopen() function(X = A, B, C, D, E or F).  This function may or may not use the Timer A prescaler to create the desired baud rate. ...
https://www.digi.com/Support/knowledge-base/how-do-i-open-multiple-serial-ports-at-different-b
Jul 06, 2017
wireless certificate authentication setup
WIRELESS AUTHENTICATION CERTIFICATES: EXAMPLE SETUP (WPA with TLS)This article assumes that the user has the device already on the network and can get access to the units web interface.From the web...
https://www.digi.com/Support/knowledge-base/wireless-certificate-authentication-setup
Jul 06, 2017
?What can I use instead of uCOS-II in my Rabbit products?
There is an alternative in Dynamic C 10.72.  Basically, look at coprocess.lib.  There are 3 functions: cop_create(), cop_yield(), cop_resume().  The initial process (main) will ...
https://www.digi.com/Support/knowledge-base/what-can-i-use-instead-of-ucos-ii-in-my-rabbit-pro
Jul 06, 2017
XLR 64 bit Addressing - Ethernet RF Bridging
The purpose of Ethernet RF bridging is to act as an Ethernet cable replacement. The MAC/PHY layerof the Ethernet standard handles all Ethernet traffic. As a result, the XLR PRO does not have to hav...
https://www.digi.com/Support/knowledge-base/xlr-64-bit-addressing
Jul 06, 2017
Status LED blink codes
The status LED deals primarily how the device boots up successfully or not.  It has a secondary purpose of providing more information if a problem occurred and why it failed.  Status LED will typic...
https://www.digi.com/Support/knowledge-base/status-led-blink-codes
Jul 06, 2017
Port 50000 on ConnectPort TS devices
Port 50000 is used for Modem emulation option on ConnectPort TS product line(please refer to user manual for description of this featrure). Port 50000 can be disabled from the command line;‘set ser...
https://www.digi.com/Support/knowledge-base/port-50000-on-connectport-ts-devices
Jul 06, 2017
How to add protocol switch on WR41
There are a number of software versions of the WR41 some do not include  the Protocol Switch or   X25 Switch this is a chargeable up grade There are 2 methords for upgrade the p...
https://www.digi.com/Support/knowledge-base/how-to-add-protocol-switch-on-wr41
Jul 06, 2017
UDP Socket: Client Configuration Recommendations for Baud Rates Below 9600 Using PortServer TS Prod
When using lower baud rates for serial to UDP along with a delimiter setting, it is recommended the rtime setting is activated and increased to accommodate the lower baud rates and fast serial poll...
https://www.digi.com/Support/knowledge-base/udp-configuration-for-baud-rates-below-1200
Jul 06, 2017
Cellular Module Values Carriers' Need For Device/SIM Card Activation
The following lists the various numbers the major carriers need to activate a device or SIM card on their network:  Verizon2G - ESN/MEID3G - ESN/MEID4G - IMEISprint2G - ESN/MEID3G - ESN/MEID4...
https://www.digi.com/Support/knowledge-base/cellular-module-values-carriers-need-for-device-si
Jul 06, 2017
Configure No-IP Dynamic DNS on Digi TransPort
When using a Digi TransPort Router with a Public SIM card, the issue of reaching this device by it's IP address happens as most/all providers will dynamically assign IP addresses that will change a...
https://www.digi.com/Support/knowledge-base/configure-no-ip-dynamic-dns-on-digi-transport
Jul 06, 2017
HOW TO: Configure Data Overage Alarms on Digi Transport for the PPP Interface
 Configure PPP Interface Limits:From the Web Interface go to: Configuration - Network > Interfaces > Advanced > PPP 0 - 9 > PPP 1  > Advanced * Check "Limit the data t...
https://www.digi.com/Support/knowledge-base/how-to-configure-data-overage-alarms-on-digi-trans
Jul 06, 2017
Transport as cellular modem
How to access a Transport Router as a Cellular ModemA Transport router does not allow direct access to the cellular module under normal operation.To achieve this you need to stop the TransPort rout...
https://www.digi.com/Support/knowledge-base/transport-as-cellular-modem594916
Jul 06, 2017
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserv
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mmBarrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm+12V (Center)RTN/GND (Outside)Download the connector datasheet here
https://www.digi.com/Support/knowledge-base/dimensions-with-datasheet-for-dc-locking-barrel-po
Jul 06, 2017
HOW TO: Recover a Digi TransPort Using FlashWriter
RecommendationsIt is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/or IP add...
https://www.digi.com/Support/knowledge-base/how-to-recover-a-digi-transport-using-flashwriter
Jul 06, 2017
HOW TO: Force a Digi ConnectPort X2 or X2e Smart Energy Router to Leave a Smart Meter network with t
Introduction: The following article discusses the ability of the ConnectPort X2 or X2e for Smart Energy Router gateway to leave a Smart Energy network.  <leave_network> is one of the commands...
https://www.digi.com/Support/knowledge-base/how-to-force-a-digi-connectport-x2-or-x2e-smart-en
Jul 06, 2017
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces...
https://www.digi.com/Support/knowledge-base/how-to-run-an-industrial-automation-trace-on-a-dig
Jul 06, 2017
Break compatibility information for Console Management of Sun SPARC systems
Consoling Sun machines with our products.The Problem When a serial device such as a terminal server, PC, or even a dumb terminal is used to "console" a Sun machine, the Sun machine will "halt" and...
https://www.digi.com/Support/knowledge-base/break-compatibility-information-for-console-manage
Jul 06, 2017
Wireless industrial remote control for analog applications
Q: Can I use Digi 900Mhz or 2.4GHz radios as a wireless remote control for analog applications such as wireless relays, dry contacts, or 4-20mA applications?A: Yes. The modules themselves do not ha...
https://www.digi.com/Support/knowledge-base/wireless-industrial-remote-control-for-analog-appl
Jul 06, 2017
IP multicast on Transport in Python
The transport supports IGMP and static multicast routes.  However it is not currently possible to receive multicast messages from python.  This feature may be added in the future however.
https://www.digi.com/Support/knowledge-base/ip-multicast-on-transport-in-python
Jul 06, 2017
Understanding DCE & DTE connections
All RS232 devices that use a DB-9 connector should conform to the standard TIA/EIA-574. The device should be either DCE or DTE. DCE devices should have a female DB-9 connector, and DTE devices shou...
https://www.digi.com/Support/knowledge-base/understanding-dce-dte-connections
Jul 06, 2017
Configuring I/O line passing functionality
This functionality is only available using the XStream family of radios.Load firmware version 4.3 or higher into radio modems following instructions at Upgrading modules to the latest firmware...
https://www.digi.com/Support/knowledge-base/configuring-i-o-line-passing-functionality
Jul 06, 2017
How to connect an XTend/XStream to an SMA Inverter and WebBox
* Please refer to the following documents for more information about pinouts and cabling:SMA documents:Sunny WebBox Product ManualSMA-5000/6000 Installation ManualDigi documents:XTend (LEGACY) Prod...
https://www.digi.com/Support/knowledge-base/how-to-connect-an-xtend-xstream-to-an-sma-inverter
Jul 06, 2017
HOW TO: Run Smart Energy Framework RPC commands from Digi Device Cloud Web Services
Introduction:The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Fram...
https://www.digi.com/Support/knowledge-base/how-to-run-smart-energy-framework-rpc-commands-fro
Jul 06, 2017
Using Remote AT Commands to Toggle an IO on a Remote XBee ZB Radio
*  Using API mode it is possible to send AT commands from a transmitting radio to a receiving radio. This allows for module parameter registers on remote devices to be queried or set.One usefu...
https://www.digi.com/Support/knowledge-base/using-remote-at-commands-to-toggle-an-io-on-a-remo
Jul 06, 2017
Do Rabbit processors have enough power to calculate fifth order polynomials?
You have touched on a subject that is near and dear to our hearts here. Our support engineers are typically electrical engineers and we tend to like math.As far as polynomials go, the Rabbit should...
https://www.digi.com/Support/knowledge-base/do-rabbit-processors-have-enough-power-to-calculat
Jul 06, 2017
HOW TO: Change the Boot Host Value on an EtherLite Unit
1. The easiest method would be to download our Windows EtherLite DGIPSERV utility package and configure this from any Windows workstation on the network. This is available for download from: http:...
https://www.digi.com/Support/knowledge-base/how-to-change-the-boot-host-value-on-an-etherlite
Jul 06, 2017
RS-422 Cabling Pin Outs for PortServer TS, ConnectPort LTS and Digi One SP Products
This section applies to Digi products equipped with EIA-422 asynchronous  interfaces.Physical Cable Characteristics EIA-422 interface cables should be shielded twisted-pair cables. Each ...
https://www.digi.com/Support/knowledge-base/rs-422-cabling-pin-outs-for-portserver-ts-and-digi
Jul 06, 2017
RCI Examples
EXAMPLESReboot<rci_request version="1.1"><reboot></reboot></rci_request>Query all settings:<rci_request version="1.1"><query_setting/></rc...
https://www.digi.com/Support/knowledge-base/rci-examples
Jul 06, 2017
Digi TransPort RJ45 Serial Port to Cisco RJ45 Console Port – Cable Pinout
TransPort                            CiscoPin 1 – RTS           &nb...
https://www.digi.com/Support/knowledge-base/digi-transport-rj45-serial-port-to-cisco-rj45-cons
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction:This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi Device C...
https://www.digi.com/Support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-(1)
Jul 06, 2017
How to identify a Digi TransPort WR series router from its part number (SKU)
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format.Format of a Digi TransPort SKUDigi TransPort SKUs have the following...
https://www.digi.com/Support/knowledge-base/how-to-identify-a-digi-transport-wr-series-router
Jul 06, 2017
Device Cloud Trial Account Expired (end-user)
When a Device Cloud Trial Account has Expired, point the end-user to Device Cloud sales to upgrade to a paid subscription.
https://www.digi.com/Support/knowledge-base/device-cloud-trial-account-expired
Jul 06, 2017
Cabling Pin Outs for RJ45 to RJ45 Straight Through CAT-5 Ethernet
The following pin-outs apply to a straight through CAT-5 (8 wire) Ethernet cable:
https://www.digi.com/Support/knowledge-base/cabling-pin-outs-for-rj45-to-rj45-straight-through
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that you...
https://www.digi.com/Support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Can you give me information on embedded web development for Rabbit products?
Digi provides two excellent webinars on embedded web development for Rabbit boards.  See this link http://www.digi.com/search/videos?QueryExpr=Embedded+Web+Development.The two webinars ar...
https://www.digi.com/Support/knowledge-base/can-you-give-me-information-on-embedded-web-develo
Jul 06, 2017
HOW TO: Add a Digi TransPort to your Remote Manager account
Introduction This article explains how to add your Digi TransPort to the Digi Remote Manager server.Note:  This article assumes that you've already created a Digi Remote Manager account, and ...
https://www.digi.com/Support/knowledge-base/how-to-add-a-digi-transport-to-your-remote-manager
Jul 06, 2017
How to Set Up a TransPort with a Gobi 2000/3000 for use with Sprint
Gobi 2000/3000 Sprint ProvisioningOverview This document is intended for Gobi Transport units over the Sprint network.  The purpose is to quickly walk you through running the Gobi Carrier...
https://www.digi.com/Support/knowledge-base/how-to-set-up-a-transport-with-a-gobi-2000-3000-fo
Jul 06, 2017
How do I recover my Digi ConnectPort X4?
Digi ConnectPort X4 Firmware Recovery Procedure Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort X4. Tools needed:ConnectPort X4Phillips s...
https://www.digi.com/Support/knowledge-base/how-do-i-recover-my-digi-connectport-x4
Jul 06, 2017
DgIpServ for Windows Troubleshooting Tips
Symptom:An issue sometimes seen while using the DgIpServ for Windows utility to update the firmware of an Etherlite, is that the Etherlite can sometimes appear to "hang" after the power-cycle ...
https://www.digi.com/Support/knowledge-base/dgipserv-for-windows-troubleshooting-tips
Jul 06, 2017
HOW TO: Configure Scheduled (cron) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo reporting is where a Gateway is configured to poll a Smart Energy device in order to simulate ZCL reporting.  If the attribute value had exceeded a reportable_change a...
https://www.digi.com/Support/knowledge-base/how-to-configure-scheduled-cron-reporting-on-the-c
Jul 06, 2017
How to change display orientation in Android on startup
There are plenty of apps on the market that can force rotation of the screen to any desired orientation:https://play.google.com/store/apps/details?id=bong.android.androidlock&hl=enhttps://play....
https://www.digi.com/Support/knowledge-base/how-to-change-display-orientation-in-android-on-st
Jul 06, 2017
SNTP update time setting interval in Net+OS
There is no current way to force the SNTP client in Net+OS to check the time server at any specific time interval other than the one set at startup after starting the SNTP client. There is also no ...
https://www.digi.com/Support/knowledge-base/sntp-update-time-setting-interval-in-net-os
Jul 06, 2017
Digi One IA/IAP Device Server Troubleshooting
1. Is the equipment set up properly?A.  If power is detected on the Digi One IA/IAP Device, you should see a green power LED on the front LED panel.        &...
https://www.digi.com/Support/knowledge-base/digi-one-ia-iap-device-server-troubleshooting
Jul 06, 2017
NANDF_* pins on i.mx51 are connected to GND and module is not booting up.
Reason behind :-All of the signals for the NAND Flash interface are used during boot by the CPU, even if only a smaller collection of these pins are used by the real Flash device itself. A customer...
https://www.digi.com/Support/knowledge-base/nandf-pins-on-i-mx51-are-connected-to-gnd-and-modu
Jul 06, 2017
Rework instructions for ConnectCore 6 EA Kits
Download the following file to get U-Boot and Android firmware images for the ConnectCore 6 EA kit (based on the Adapter board):https://ftp1.digi.com/support/developmentsoftware/82003474_1P.zipUnco...
https://www.digi.com/Support/knowledge-base/rework-instructions-for-connectcore-6-ea-kits
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
HOW TO: Configure the DD parameter (Device Type Identifier) of a Digi XBee or XBee-PRO
The XBee / XBee-PRO DD parameter is the Device Type Identifier field, which is a proprietary AT parameter used on Digi XBee modules.DD is a 4-byte hex string, consisting of an upper and lower word,...
https://www.digi.com/Support/knowledge-base/how-to-configure-the-dd-parameter-device-type-iden
Jul 06, 2017
Etherlite Boot Console
Introduction---------------------------The Etherlite Boot Console is a simple CommandLine Interface, which can be very useful in configuring the Etherlite, in addition to addressing several known i...
https://www.digi.com/Support/knowledge-base/etherlite-boot-console
Jul 06, 2017
EtherLite LED indicator information
When troubleshooting a Digi EtherLite, one of the key indicators of the EtherLite's status are the LEDs on the unit's front panel.The LINK LED is an indicator of whether or not the EtherL...
https://www.digi.com/Support/knowledge-base/etherlite-led-indicator-information
Jul 06, 2017
Can Digi's XBee ZB modules communicate with other manufacturer's zigbee modules?
Yes they can, however by default, they are not configured to do so.In order for the ZigBee devices from two different manufacturers to communicate with each other, it's required that they both ...
https://www.digi.com/Support/knowledge-base/can-digi-s-xbee-zb-modules-communicate-with-other
Jul 06, 2017
HOW TO: Install XCTU in Linux
Installation:Download the latest .run image for your specific architecture from Digi's web site:http://www.digi.com/support/productdetail?pid=3352&type=utilitiesAs a non-root user, run an X...
https://www.digi.com/Support/knowledge-base/how-to-install-xctu-in-linux
Jul 06, 2017
Do you have any examples showing the low power functions for the LP3500?
For an example of putting your SBC into low power see samples\lp3500\power\lowpwrdemo.c.  This sample demonstrates the use of the hitwd() function to keep the board from resetting.
https://www.digi.com/Support/knowledge-base/do-you-have-any-examples-showing-the-low-power-fun
Jul 06, 2017
Convert SPKG interface board from RS-232 to RS-485/422
Use these instructions to convert the SPKG interface board from RS232 operation to RS485/RS422 operation. Set the "CS" parameter to 1. This should be done while the board is configure for...
https://www.digi.com/Support/knowledge-base/convert-spkg-interface-board-from-rs-232-to-rs-485
Jul 06, 2017
How to upgrade the firmware on the Digi CM, Passport, Passport I-KVM.
Download the firmware file from our main web site under support.The 2 main methods to upgrade firmware:1.  Via the web ui.  System adm->Firmware upgrade2.  Via the CLI  confi...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-the-digi-cm-passpor
Jul 06, 2017
XBee-PRO 900HP Available Frequencies
USA/Canada Part numbers ending in 001/002 AF = 0xFFFFFFFFFFFFFFFF Channels: 0 - 63 Frequency: 902.4 - 927.6 MHz Bit (Channel)   0 – 902.400    Bit (Channel) 32 &ndash...
https://www.digi.com/Support/knowledge-base/xbee-pro-900hp-available-frequencies
Jul 06, 2017
Digi ESP connectivity tips
The Digi ESP is an integrated visual Python code development tool.  It is designed to assist in the development of Python code for Digi products.  Here are some basic things to verify con...
https://www.digi.com/Support/knowledge-base/digi-esp-connectivity-tips
Jul 06, 2017
Recovering CC3G Module
CC3G RECOVERY PROCEDURE Things you will need:-CC3G seated on the digi prototype board. This is on the CC3G digis development board, as opposed to a customer designed board.-PC running somekind of ...
https://www.digi.com/Support/knowledge-base/recovering-cc3g-module
Jul 06, 2017
List of Device Cloud Disconnect Definitions

https://www.digi.com/Support/knowledge-base/list-of-device-cloud-disconnect-definitions
Jul 06, 2017
Where to find U-Boot source code in Digi Embedded Yocto
After installing Yocto, you first need to build/bitbake a project for your platform.Then just search in your $/(WORKSPACE)/$(PROJECT) directory,for specific files which are typically in u-boot sour...
https://www.digi.com/Support/knowledge-base/where-to-find-u-boot-source-code-in-digi-embedded
Jul 06, 2017
Digi Connect Programmer connectprog max path length
The maximum path length for file names passed to Connect Programmer (connectprog.exe) is 64 characters (at least it is for python uploads).see also Digi Connect Programmer Examples
https://www.digi.com/Support/knowledge-base/digi-connect-programmer-connectprog-max-path-lengt
Jul 06, 2017
DEL-5.7/5.9 kernel configuation does not work on Ubuntu 14 with Qt4 development PC
In general DEL-5.7/5.9 is only supported on development hosts running Ubuntu 10.04.1 or Ubuntu 12.04 as delivered on the installation/Live DVD by Digi. Digi will not support you with other Ubuntu v...
https://www.digi.com/Support/knowledge-base/del-5-7-5-9-kernel-configuation-does-not-work-on-u
Jul 06, 2017
kernel-module-gpio compilation fails with Yocto 1.6.x
customers compiling gpio example and kernel module might see the following compilation failure:CC [M]  /home/digi/workspace16/ccardimx28js/tmp/work/ccardimx28js-dey-linux-gnueabi/kernel-module...
https://www.digi.com/Support/knowledge-base/kernel-module-gpio-compilation-fails-with-yocto-1
Jul 06, 2017
HOW TO: Declare multiple targets in a Device Cloud /ws/sci Request
IntroductionDigi Device Cloud is a Machine-to-Machine Cloud-based network operating platform that contains a number of useful API (Application Programmer Interface) options.  The Device Cloud ...
https://www.digi.com/Support/knowledge-base/how-to-declare-multiple-targets-in-a-device-cloud
Jul 06, 2017
How to allow ICMP traffic to pass with Transport firewall rule
You need to add the following rule to the TransPort's standard firewall set to allow ICMP traffic to pass:Allow outbound FTP trafficpass out break end proto ftp from any to any port=ftpcnt flags S!...
https://www.digi.com/Support/knowledge-base/how-to-allow-icmp-traffic-to-pass-with-transport-f
Jul 06, 2017
How do I uninstall the AnywhereUSB drivers?
The uninstall process for the AnywhereUSB 3.71 changed to Programs method to uninstall the AnywhereUSB driver.   Here is each method of uninstalling the AnywhereUSB driver depending ...
https://www.digi.com/Support/knowledge-base/how-do-i-uninstall-the-anywhereusb-drivers
Jul 06, 2017
I need a serial key for Dynamic C 9.21 in order to install
The following serial keys are for Dynamic C 9.21:5993K-2NM-1C12SH3,DynamicC_9211K94W-2H3-1583AE3,DynamicC_9216H95L-2V3-1S27EC5,DynamicC_9214L969-2PS-1U76SU5,DynamicC_9216U94C-2AL-1H68WP7,DynamicC_921
https://www.digi.com/Support/knowledge-base/i-need-a-serial-key-for-dynamic-c-9-21-in-order-to
Jul 06, 2017
Where can I find information about the SIB-2 ( serial Interface Board) part number 101-0233?
You can find information on this in the CM7200 User Manual Appendix E, at the following link:http://ftp1.digi.com/support/documentation/0190018_f.pdf
https://www.digi.com/Support/knowledge-base/where-can-i-find-information-about-the-sib-2-seria
Jul 06, 2017
My customer is buying the Rabbit 2000 microprocessor P/N 20-668-0003. They would like to know the te
Atmel states that the trays are JEDEC Low Profile, bake-able trays. They are specified for bake-able environments of 125C-140C.
https://www.digi.com/Support/knowledge-base/my-customer-is-buying-the-rabbit-2000-microprocess
Jul 06, 2017
Cross-compiling a simple C program in Digi embedded Yocto
To cross-compile a simple C program in Digi embedded Yocto you would need to generate a toolchain first:# cd ~/workspacedey/cc6sbc# bitbake dey-image-graphical -c populate_sdk-----OR-----# bitbake ...
https://www.digi.com/Support/knowledge-base/cross-compiling-a-simple-c-program-in-digi-embedde
Jul 06, 2017
ccwimx28 i2c audio lockup problem
Problem: After several hours of audio playback CC-MX28 is frozen and even if you kill audio process you are not able to play a file anymore. Only when you reboot the system audio works again.S...
https://www.digi.com/Support/knowledge-base/ccwimx28-i2c-audio-lockup-problem
Jul 06, 2017
How to play mp3 on CCWiMX28 with DEL 5.9.7? do you have any examples about how to do it? Do you hav
Two different mp3 players can be added to the rootfs from the kernel/rootfs configuration screen in U-boot/kernel/rootfs project in Digi ESP.In addition:Also Two sample applications are available i...
https://www.digi.com/Support/knowledge-base/how-to-play-mp3-on-ccwimx28-with-del-5-9-7-do-you
Jul 06, 2017
Menu options missing in Web UI of Connect WAN or ConnectPort WAN
Symptoms:  In the Web UI of a Connect WAN or ConnectPort WAN, some "menu" options on left-hand side are missing.Cause:  If you login and you see the missing menu options, likely...
https://www.digi.com/Support/knowledge-base/menu-options-missing-in-web-ui-of-connect-wan-or-c
Jul 06, 2017
HOW TO: Remove a Task listed under the My Tasks tab when creating a new Device Cloud Schedule
Introduction:The Digi Device Cloud allows a user to create useful tasks to execute under Device Management.  This is done from Device Management --- Schedules by clicking the New Schedule...
https://www.digi.com/Support/knowledge-base/how-to-remove-a-task-listed-under-the-my-tasks-tab
Jul 06, 2017
Are Virtual Machine (VM) environments supported with RealPort?
Digi International has not done any testing in VM environments.  Though it is not officially supported, if the underlying operating system successfully provides the necessary driver resou...
https://www.digi.com/Support/knowledge-base/are-virtual-machine-vm-environments-supported-with
Jul 06, 2017
Using Putty SSH public keys on the LTS.
When uploading the puttygen generated RSA public key you must edit it in order to upload to the LTS via web.  Example of puttygen generated SSH2-RSA public key:ssh-rsa AAAAB3NzaC1yc2EAAAABJQAA...
https://www.digi.com/Support/knowledge-base/using-putty-ssh-public-keys-on-the-lts
Jul 06, 2017
HOW TO: Turn Safeplug outlets on or off from the Device Cloud
HOW TO: Turn Safeplug outlets on or off from the Device CloudFrom your Device Cloud account select the Device Manager menu item, followed by XBee Networks tab.  Click the + sign in front of your Sa...
https://www.digi.com/Support/knowledge-base/how-to-turn-safeplug-outlets-on-or-off-from-the-de
Jul 06, 2017
Reset Xbee Network Layer
Process to reset an Xbee Network Layer:  To reset the Xbee Network Layer we will need two things,Gateway Device ID: Found in Remote Manager -> Device Management -> Device...
https://www.digi.com/Support/knowledge-base/reset-xbee-network-layer
Jul 06, 2017
Digi AccelePort Xem, C/X, EPC/X, and Xr (dgap) Driver Installation in Red Hat WS/EL 6
First ensure the following package dependencies are installed on your system (typically installed using yum.  For example:  yum install [package_name]):make, rpm-build, bash, gcc, glibc-d...
https://www.digi.com/Support/knowledge-base/digi-acceleport-xem-c-x-epc-x-and-xr-dgap-driver-i
Jul 06, 2017
How to test Step by Step a TransPort router and recover it
When a TransPort router seems to be failing (so for example when applying the power, the only LED to illuminates is the power LED other “unusual” LED patterns occur), there are sometests that can b...
https://www.digi.com/Support/knowledge-base/how-to-test-step-by-step-a-transport-router-and-re
Jul 06, 2017
AnywhereUSB factory reset procedure
Legacy AnywhereUSB/5:   You can use the "AwRescue" command-line utility to reset a legacy AnywhereUSB/5 to factory default settings, which simply disables the DHCP client and gives the u...
https://www.digi.com/Support/knowledge-base/anywhereusb-factory-reset-procedure
Jul 06, 2017
How to configure a TransPort routers to have TCP Socket connections to serial ports using SSH
TransPort routers can be configured in order to use SSH for TCP Socket connection to the serial port, this is useful if you would like to access via SSH to a device connected to the serial port of ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-transport-routers-to-have-tcp-s
Jul 06, 2017
How did my Rabbit RCM6600W ID block get corrupted?
First, as to how your ID block probably got corrupted.  Runaway code can certainly cause flash corruption, such as an erased ID block, and is usually very difficult to debug. Some things to ch...
https://www.digi.com/Support/knowledge-base/how-did-my-rabbit-rcm6600w-id-block-get-corrupted
Jul 06, 2017
MTD do_write_oneword(): software timeout
During write to NOR flash on Digi Connect (Wi-)ME 9210, or ConnectCore (Wi-)9P9215 with Linux you might see similar messages like:  MTD do_write_oneword(): software timeoutMTD do_write_onewor...
https://www.digi.com/Support/knowledge-base/mtd-do-write-oneword-software-timeout
Jul 06, 2017
Transport WWAN LED Status
WWAN LED:Indicates the presence and level of cellular service running on the device.Off: No cellular service1 Blink: GPRS mode2 Blinks: EDGE mode3 Blinks: UMTS mode4 Blinks: HSDPA mode5 Blinks: HSU...
https://www.digi.com/Support/knowledge-base/transport-wwan-led-status
Jul 06, 2017
How to update device tree file (DTB, FTD) in the linux kernel partition
On ConnectCore 6 there is one FAT partition containing the kernel uImage file as well as the device tree file .dtb configuring the kernel drivers and needed to boot the kernel. Both are loaded duri...
https://www.digi.com/Support/knowledge-base/how-to-update-device-tree-file-dtb-ftd-in-the-linu
Jul 06, 2017
Digi Connect WiSP, WiEM and WiME WiFi Tips and Troubleshooting
INTRODUCTIONThis purpose of this document is to assist users in getting their Digi Connect WiME, WiEM, or WiSP setup on a wireless network Primary, the main challenge is getting the Digi Module to ...
https://www.digi.com/Support/knowledge-base/digi-connect-wisp-wiem-and-wime-wifi-tips-and-trou
Jul 06, 2017
Understanding white label on XBee module

https://www.digi.com/Support/knowledge-base/understanding-white-label-on-xbee-module
Jul 06, 2017
How to adjust display resolution for Fusion 10" LCD to show full graphics
When using the CC-ACC-LCDW-10 10" touch display with default development kit firmware, the operating system graphics output does not match the screen resolution, such that you don't see it in full ...
https://www.digi.com/Support/knowledge-base/how-to-adjust-display-resolution-for-fusion-10-lcd
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
https://www.digi.com/Support/knowledge-base/why-does-my-digi-connect-wan-or-connectport-cellul
Jul 06, 2017
The RCM6700 does not have PE4 available as an external interrupt. What can I do?
Please refer to the Rabbit 6000 processor manual for details on external interrupts.  There are now 22 separate pins which can be used for external interrupts.  For interrupt 0 and 1 y...
https://www.digi.com/Support/knowledge-base/the-rcm6700-does-not-have-pe4-available-as-an-exte
Jul 06, 2017
Recommendations for lowering cellular data usage/overage for Device Cloud connectivity
SMS: Wake up (shoulder tap):A wake up or "shoulder tap" can be sent to trigger a connection to the Remote Manager.  This is documented at:http://ftp1.digi.com/support/documentation/html/9...
https://www.digi.com/Support/knowledge-base/recommendations-for-lowering-cellular-data-usage-o
Jul 06, 2017
HOW TO: Discover what version of Plugin Manager is installed on a Digi Smart Energy Gateway
Introduction:Plugin Manager is the "Driver of drivers" where the Digi Smart Energy (SE) Framework is concerned. The reason for this is that the Plugin Manager "driver" is requir...
https://www.digi.com/Support/knowledge-base/how-to-discover-what-version-of-plugin-manager-is
Jul 06, 2017
Security Notice Bash Vulnerability "Shellshock"
Security Notice Bash Vulnerability "Shellshock"Digi International Security Notice Bash Vulnerability "Shellshock"Digi International Security NoticeOctober 2nd, 2014  CVE-2...
https://www.digi.com/Support/knowledge-base/security-notice-bash-vulnerability-shellshock
Jul 06, 2017
HOW TO: Change the Device Cloud Remote Configuration settings of a Connected Digi Connect WAN or Co
Introduction: The easiest way to change the Device Cloud Server configuration of a Gateway, is to change it from the Device Cloud UI page of a Gateway which is already connected Device Cloud. The...
https://www.digi.com/Support/knowledge-base/how-to-change-the-device-cloud-remote-configuratio
Jul 06, 2017
Public DNS servers
What are some of the public DNS servers addresses that I can use with my Digi Products?Public DNS ServersLevel 3 Communications (Broomfield, CO, US)4.2.2.14.2.2.24.2.2.34.2.2.44.2.2.54.2.2.6Google ...
https://www.digi.com/Support/knowledge-base/public-dns-servers
Jul 06, 2017
When in Wifi client mode the Mac address that is given to the dhcp server is a fictional address .
 Problem:When in Wifi client mode the Mac address that is given to the dhcp server is a fictional address mac address and doesn't match any of the mac addresses on the  Transports router.Resolu...
https://www.digi.com/Support/knowledge-base/when-in-wifi-client-mode-the-mac-address-that-is-g
Jul 06, 2017
How to transfer the system to the target
Question:I'm working with a Digi Embedded Linux (DEL) ConnectCore/ConnectCard/Connect ME 9210 board having problems to transfer the system to the target. I've been following the command line refere...
https://www.digi.com/Support/knowledge-base/how-to-transfer-the-system-to-the-target
Jul 06, 2017
What is the R232 voltage levels for the Portserver TS 1/2/4 MEI device?
The important details of the RS232 signaling are:Tx output voltage min is +/-5VRx input threshold voltage is +/3V
https://www.digi.com/Support/knowledge-base/what-is-the-r232-voltage-levels-for-the-portserver
Jul 06, 2017
What is contained in an EtherLite serial number?
Here is the breakdown of the EtherLite serial number. Example serial number V93638992. V (sequence number) 9=2009 36= week of year 38992 = build sequence number  
https://www.digi.com/Support/knowledge-base/what-is-contained-in-an-etherlite-serial-number
Jul 06, 2017
What are the different types of serial port profiles on PortServer TS and One series products?
A port profile allows you to easily configure a serial port based on how you intend to use that port. Only the configuration settings relevant to the current profile are displayed in the profile se...
https://www.digi.com/Support/knowledge-base/what-are-the-different-types-of-serial-port-profil
Jul 06, 2017
HOW TO: Change the Device Cloud Name from the Command Line Interface and from the Device Cloud for
Command Line Interface:Use a Telnet or SSH client to connect to your Digi TransPort and login as an admin user.The following are the commands to change the Device Cloud name on the Digi TransPort u...
https://www.digi.com/Support/knowledge-base/how-to-configure-the-device-cloud-name-from-the-co
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
No Remote Hubs found message in the AnywhereUSB Configuration Utility
The "No Remote Hubs found" message on the left-hand side of the AnywhereUSB Configuration Utility means the host computer is unable to Discover any AnywhereUSBs on the network.   The mos...
https://www.digi.com/Support/knowledge-base/no-remote-hubs-found-message-in-the-anywhereusb-co
Jul 06, 2017
HOW TO: Configure tty Device Group Assignments on Linux Hosts Using UDEV
When using the Linux dgap driver, the file /etc/udev/rules.d/10-dgap.rules can be edited. A single line was changed from:KERNEL=="tty_dgap*", PROGRAM="/usr/sbin/dgap_udev %k", NAME="%c", OPTIONS+="...
https://www.digi.com/Support/knowledge-base/how-to-configure-tty-device-group-assignments-on-l
Jul 06, 2017
Linux ADDP Command Examples For Use With Digi Terminal Servers
Using the addp binary on your Linux host, ensure there are executable permissions (chmod a+x addp).  Here are some examples on its usage:  Assign IP address, subnet mask and gateway: &...
https://www.digi.com/Support/knowledge-base/linux-addp-command-examples
Jul 06, 2017
Scan Shows Port 50000 on PortServer TS and Digi One Products
Port 50000 is used on these devices as a potential point of connection to the device via a method which we refer to as pmodem or pseudo modem.  This connection consists of a Raw TCP socket whi...
https://www.digi.com/Support/knowledge-base/scan-shows-50000-ports-on-portserver-ts-and-digi-o
Jul 06, 2017
Troubleshooting Tips When Sharing a Serial Port
INTRODUCTIONCertain Digi Products (Portserver TS) have port sharing features where more than one computer can read and write data to a networked enabled serial port. This feature is available on th...
https://www.digi.com/Support/knowledge-base/troubleshooting-tips-when-sharing-a-serial-port
Jul 06, 2017
Are Compact Logix PLC’s from Allen Bradley compatible with Digi Products?
Digi does not have a product offering compatible with these PLC devices.
https://www.digi.com/Support/knowledge-base/are-compaq
Jul 06, 2017
Comparison on Digi Connect ME & ME 9210
Modules running Plug & Play Firmware onlyFunctionalitCapabilitiesDC-ME-01T-S    DC-ME4-01T-SDC-ME-Y402-SHardware        CPUARM7 NS7520 55MHzARM7 NS...
https://www.digi.com/Support/knowledge-base/comparison-on-digi-connect-me-me-9210
Jul 06, 2017
TransPort Low Power Mode Settings
Many of the Digi TransPort routers have the ability to be run in a lower power mode if less power draw is required.  Application Note 67 on the Digi Support website covers which devices a...
https://www.digi.com/Support/knowledge-base/transport-low-power-mode-settings
Jul 06, 2017
Verizon 4G LTE Static IP APNs
If you have a Static IP address from Verizon, and have recieved confirmation that you Static IP address has been applied.You will need to configure or change the APN in your Mobile s...
https://www.digi.com/Support/knowledge-base/verizon-4g-lte-static-ip-apns
Jul 06, 2017
AnywhereUSB System Status LED blinks repeating Red pattern
This KB article is intended to provide step by step troubleshooting steps to help diagnose the root cause of this issue, likely a new or existing firmware bug, or a defective hardware.Symptom of is...
https://www.digi.com/Support/knowledge-base/anywhereusb-system-status-led-blinks-repeating-red
Jul 06, 2017
TransPort firmware naming convention change
To clear up any confusion about TransPort firmware versions, after v5282 firmware, the naming convention changed to include periods.For example, the next release was v5.2.9.12.  Current TransP...
https://www.digi.com/Support/knowledge-base/transport-firmware-naming-convention-change
Jul 06, 2017
LEDs in TransPort web UI not matching actual front panel LEDs
Symptom:  In the web user interface of a TransPort, the "soft" LEDs may not match the behavior of the actual LEDs on the front panel of the unit.  For example, the color and/or behav...
https://www.digi.com/Support/knowledge-base/leds-in-transport-web-ui-not-matching-actual-front
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/Support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Configuration Guide for setting up embedded GPS on Cellular Modules in Digi Connect Cellular Product
 Configuring the Sierra Wireless module for GPS functionality Prerequisite:  Digi Connect Product with active Cellular Service, 1 Passive GPS Antenna, and 2.8.x firmware or later&nbs...
https://www.digi.com/Support/knowledge-base/configuration-guide-for-setting-up-embedded-gps-on
Jul 06, 2017
Information to collect for trouble shooting Digi Connect WAN Cellular VPN issues
 Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.    1. Firmware version of the Digi and VPN appliance. ...
https://www.digi.com/Support/knowledge-base/information-to-collect-for-trouble-shooting-digi-c
Jul 06, 2017
How to create/edit/remove Groups in Remote Manager
The groups feature allows you to add or create a group and assign a list of devices to that group. You can create a hierarchical structure of device groups to help organize your device inventory. ...
https://www.digi.com/Support/knowledge-base/how-to-create-edit-remove-groups-in-remote-manager
Jul 06, 2017
How to add/edit/delete a tag for a device in Remote Manager
Remote Manager uses tags to categorize devices.  You may want to edit the tags associated with a device if the purpose of a device changes or if you use tags to create a new sub-category of de...
https://www.digi.com/Support/knowledge-base/how-to-add-edit-delete-a-tag-for-a-device-in-remot
Jul 06, 2017
Manually editing and enabling the LTS config file
From the LTS CLI (command line) go to the bash shell: #> bash Copy the config file to /usr2cp /tmp/cnf/config.xml /usr2 Edit file /usr2/config.xml and set as you wish:vi /usr2/config.xml Mak...
https://www.digi.com/Support/knowledge-base/manually-editing-and-enabling-the-lts-config-file
Jul 06, 2017
Using Radius to control user access levels on the Portserver TS.
With PortServer TS products, only root can access the Web, meaning there is no option to use radius to authenticate via HTTP/HTTPS. This product line supports radius authentication to the comm...
https://www.digi.com/Support/knowledge-base/using-radius-to-control-user-access-levels-on-the
Jul 06, 2017
Where can I get the JTAG USB driver for Digi JTAG-Link
I'm unable to identify JTAG driver for in ubuntu. I only find the Windows drivers on the Digi website. Can you please provide the JTAG driver for Linux?USB drivers and J-Link application for Window...
https://www.digi.com/Support/knowledge-base/where-can-i-get-the-jtag-usb-driver-for-digi-jtag
Jul 06, 2017
SarOS inum command usage
During flashing with Flashwriter, the 'inum 0' command is issued to the router, this simply tells the router to run the main firmware image file, 'image' at boot.  This will be needed if the r...
https://www.digi.com/Support/knowledge-base/inum-command
Jul 06, 2017
Using Dynamic DNS with TransPorts
Dynamic DNS maps a certain hostname to the current IP address of a device, and updates the mapping if and when the IP address changes.  This is useful to ensure a device can still be...
https://www.digi.com/Support/knowledge-base/using-dynamic-dns-with-transports
Jul 06, 2017
Default firewall rules on an Ethernet interface with DHCP ON of a Digi TransPort will block DHCP req
IntroductionThis article will describe the required firewall rules to allow a Digi TransPort router to obtain an IP Address via DHCP on an Ethernet interface with firewall enabled.Note: This a...
https://www.digi.com/Support/knowledge-base/default-firewall-rules-on-an-ethernet-interface-wi
Jul 06, 2017
Updating firmware via serial port
Due to hardware or driver issues you might not be able to update your firmware via Ethernet and TFTP from U-Boot. Still having U-Boot on replying on the serial port, allows you to update firmware w...
https://www.digi.com/Support/knowledge-base/updating-firmware-via-serial-port
Jul 06, 2017
MAC address changes to 00:40:9D:43:35:97 on NET+OS based modules
Problem: Module running NET+OS changes MAC to 00:40:9D:43:35:97Explanation:00:40:9D:43:35:97 is the default MAC address, and means your system has reset all NVRAM  values to defaults.NVRA...
https://www.digi.com/Support/knowledge-base/mac-address-changes-to-00-40-9d-43-35-97-on-netos
Jul 06, 2017
My question is regarding LOCAL variables of functions that main() calls. When that function exits
You cannot use the keyword far in a local variable unless you also use the keyword static as in:   static far int x;   You do not need to xrelease the variable.
https://www.digi.com/Support/knowledge-base/my-question-is-regarding-local-variables-of-functi
Jul 06, 2017
How to receive an E-Mail notification when a device goes offline on Device Cloud or Remote Manager
IntroductionThis article describes how to configure Digi Device Cloud or Digi Remote Manager to send an E-Mail notification when a device goes offline.Note: This article assumes that you have ...
https://www.digi.com/Support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Jul 06, 2017
PortServer TS 4 rs232 serial port threshold value.
The important details of the RS232 signaling are:Tx output voltage min is +/-5VRx input threshold voltage is +/3V
https://www.digi.com/Support/knowledge-base/portserver-ts-4-rs232-threshold-value
Jul 06, 2017
HOW TO: Change the Radius Socket Ports on the ConnectPort LTS
Configuring from the Linux bash shell:This demonstrates how to manually configure the Radius ports from the bash shell of the ConnectPort LTS unit.  Since system file changes are not preserved...
https://www.digi.com/Support/knowledge-base/how-to-change-the-radius-socket-ports-on-the-conne
Jul 06, 2017
HOW TO: Change the Device Cloud Name on Gateways Using Device Manager from the Device Cloud
To change the server name for the Device Cloud connection from your Device Cloud account, you will navigate to the Device Management tab, right click on the desired Digi device and select Propertie...
https://www.digi.com/Support/knowledge-base/how-to-change-the-device-cloud-name-on-gateways-us
Jul 06, 2017
How to change the SIM priority on Transport routers
You can change the SIM priority by using the Dual SIM wizard under the Wizards hyper link on the units Home page Webui and selecting what sim slot has priority over the other. Another way to d...
https://www.digi.com/Support/knowledge-base/how-to-change-the-sim-priority-on-transport-router
Jul 06, 2017
Binder transaction failed error while android booting on CC6 SBC
When we connect CC6 SBC to the HDMI interface with the default settings on the CC6 module,While booting CC6 with the android default images that comes with the Digi ESP for Android, sometimes at th...
https://www.digi.com/Support/knowledge-base/binder-transaction-failed-error-while-android-boot
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history ...
https://www.digi.com/Support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
Chrome and Java support.
Chrome version 45 and above no longer supports Java. Some pages within the web UI of the Digi CM and Digi Passport use Java.  Most notably, the connection page.If you require Java, your o...
https://www.digi.com/Support/knowledge-base/chrome-and-java-support
Jul 06, 2017
HOW TO: Configure Port Forwarding with Digi TransPort Routers
1)  Log into the WebUI, and navigate to Configuration – Network > IP Routing/Forwarding > IP Port Forwarding/Static NAT Mappings. NOTE:  Use the below screenshot as a reference...
https://www.digi.com/Support/knowledge-base/how-to-configure-port-forwarding-with-digi-transpo
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction: Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't available at the ti...
https://www.digi.com/Support/knowledge-base/error-codes-seen-with-data-push-from-device-to-dev
Jul 06, 2017
Watch Port Sensors for DC-Wan 2.5, 3G I/A and X4 with 1 wire sensor port
Question:What type of Watch Port Sensors can be used on DC-Wan 2.5, 3G I/A and X4 with 1 wire sensor port Answer:70002397WatchPort/D Distance Sensor w/SED70002398WatchPort/T Temperature Sensor w/ S...
https://www.digi.com/Support/knowledge-base/watch-port-sensors-for-dc-wan-2-5-3g-i-a-and-x4-wi
Jul 06, 2017
Polling Mode for the 9XTend Radio Modem
The polling feature on the 9XTend allows the user to poll their remotes in a controlled organized fashion. This feature may come in handy for point to multipoint systems where all of the remotes ar...
https://www.digi.com/Support/knowledge-base/polling-mode-for-the-9xtend-radio-modem
Jul 06, 2017
Series 1 XBee / XBee-PRO 802.15.4 and DigiMesh 2.4 Compatibility Factsheet
Note: This article uses the terms "XBee" and "module" interchangeably to mean bothXBee and XBee-PRO 802.15.4 modules, unless otherwise noted.Series 1 modules employ a Freescale-...
https://www.digi.com/Support/knowledge-base/series-1-xbee-xbee-pro-802-15-4-and-digimesh-2-4-c
Jul 06, 2017
Polling Mode for the XTend Radio Modem
The polling feature on the XTend allows the user to poll their remotes in a controlled organized fashion. This feature may come in handy for point to multipoint systems where all of the remotes are...
https://www.digi.com/Support/knowledge-base/polling-mode-for-the-xtend-radio-modem
Jul 06, 2017
Device Cloud Query Monitor Details and Examples
Quick Introduction to MonitorsDuring both normal (uploading data from devices) and abnormal (alarms triggered for device health) operation of a customer's DC environment, the platform generates eve...
https://www.digi.com/Support/knowledge-base/query-monitor-information-and-examples
Jul 06, 2017
Converting the XBee PWM to an analog voltage for DAC (Digital to Analog Conversion)
The XBee 802.15.4 (Series 1) radio supports Analog Line Passing, this allows you to pass an analog voltage wirelessly without the need for an external microcontroller. The 802.15.4 XBee has an ADC,...
https://www.digi.com/Support/knowledge-base/converting-the-xbee-pwm-to-an-analog-voltage-for-d
Jul 06, 2017
XBee ZB Product Manual
The product manuals for the following XBee Zigbee (ZB) modules can be found at:XBee ZB (S2)XBee PRO ZB (S2B)XBee PRO ZB (S2C)
https://www.digi.com/Support/knowledge-base/xbee-zb-product-manual
Jul 06, 2017
Java support with IE and Firefox on the CM and Passport products.
Due to security issues with Java you may see errors if using IE or Firefox.  This can be resolved by adding the addresses to the Java exception list.  You need to add both the HTTP and HT...
https://www.digi.com/Support/knowledge-base/java-support-with-ie-and-firefox-on-the-cm-and-pas
Jul 06, 2017
DIO line passing and XBee modules using Mesh
List of XBee modules supporting Mesh networking:XBee3 & XBee S2C Zigbee modulesXBee3 & XBee S2C DigiMesh modulesXBee SX 868 DigiMesh modulesXBee SX DigiMesh modules/modemsXBee Pro 900H...
https://www.digi.com/Support/knowledge-base/dio-line-passing-and-xbee-modules-using-mesh
Jul 06, 2017
Power over ethernet for XStream PKG-E-PKGE
Does the XStream Digi Ethernet radio modem support Power over Ethernet (PoE)? No. The device cannot be powered directly from a PoE port on a compatible hub. However, it may be useful to send po...
https://www.digi.com/Support/knowledge-base/power-over-ethernet-for-xstream-pkg-e-pkge
Jul 06, 2017
XStream Product Manual
XStream product manual
https://www.digi.com/Support/knowledge-base/xstream-product-manual
Jul 06, 2017
DIN Rail Mount Solution for Digi
Kits are available for retrofitting radios for field installations. The PKG-DINRAIL-KIT modular interface will support wall or chassis mounting. DIN rail, or sometimes referred to as top-hat rail i...
https://www.digi.com/Support/knowledge-base/din-rail-mount-solution-for-digi
Jul 06, 2017
Analog and Digital Sampling Using XBee Radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/Support/knowledge-base/analog-and-digital-sampling-using-xbee-radios
Jul 06, 2017
Not Able to Use the Arrow, Function or Escape Keys When Using Connect With a PortServer/Digi One Uni
Telnet or SSH to the unit and login as root.A user will need to be added with the escape key settings changed (root cannot be used):#>  set user name=(username)Where (username) represents t...
https://www.digi.com/Support/knowledge-base/not-able-to-use-the-arrow-function-or-escape-keys
Jul 06, 2017
Extra Characters When Connecting to the Serial Port on a Digi TransPort Using Telnet
This issue may arise when using Telnet when opening socket connections to a Digi TransPorts serial port.  This can occur when using the built-in Microsoft Windows Telnet client, or third-party...
https://www.digi.com/Support/knowledge-base/extra-characters-when-connecting-to-the-serial-por
Jul 06, 2017
How to Provision a Digi TransPort with the MC7354 module for AT&T
1)  Insert SIM card into a SIM slot 1.2)  Power up Digi TransPort.3)  Open a web browser and connect to Digi TransPort using the default IP address of 192.168.1.1.4)  Once you a...
https://www.digi.com/Support/knowledge-base/how-to-provision-a-digi-transport-with-the-mc7354
Jul 06, 2017
Linux RealPort Driver Installation Error: unpacking of archive failed on file cpio: MD5 sum mismatc
This can be resolved by using the nomd5 rpm flag:rpm –i -–nomd5 40002086_(Version).src.rpm rpmbuild –ba /usr/src/redhat/SPECS/dgrp-1(version).spec rpm –i /usr/src/redhat/R...
https://www.digi.com/Support/knowledge-base/linux-realport-driver-installation-error
Jul 06, 2017
Performing a loopback test on Digi CM Products
1. Navigate to the Digi CM device from your web browser by typing in the IP address of the unit (depending on your security settings, you may be required to preceed this with https:// rather t...
https://www.digi.com/Support/knowledge-base/performing-a-loopback-test-on-digi-cm-products
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/Support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
HOW TO: Add a Device Cloud DataStream Containing a Location
Adding a Device Cloud DataStream Containing the Location CoordinatesThe following examples show how to add a Device Cloud DataStream with the location where the data value may have been captured:AP...
https://www.digi.com/Support/knowledge-base/how-to-add-a-device-cloud-datastream-for-a-locatio
Jul 06, 2017
How to Configure Serial port for RS485 on a Digi Transport
If the Digi TransPort has RS485 option in its hardware, you can change mode of the serial port by navigating to Configuration - Network > Interfaces > Serial > Serial Port 0 > Advanced,...
https://www.digi.com/Support/knowledge-base/how-to-configure-serial-port-for-rs485-on-a-digi-t
Jul 06, 2017
Can I replace the core module on the BL2600 with an RCM3900?
If you wish to use your current BL2600 and swap out the core module for an RCM3900, you will need to re-write the IDblock.An updated write system ID block utility is provided both in the BL2600Q CP...
https://www.digi.com/Support/knowledge-base/can-i-replace-the-core-module-on-the-bl2600-with-a
Jul 06, 2017
Configuring a Network Serial Bridge
  Setup:A serial bridge is a network connection between two serial devices, each of which uses a device server. The serial devices "think" they are communicating with each other acr...
https://www.digi.com/Support/knowledge-base/configuring-a-network-serial-bridge
Jul 06, 2017
While compiling LxNETES-2.3 for Digi Connect ME getting:<br/><br/> make[1]: boothdr: Com
While compiling LxNETES-2.3 for Digi Connect ME getting: make[1]: boothdr: Command not found make[1]: *** [linux.netos] Error 127 make: *** [linux/linux.netos] Error 2 Make sure you have instal...
https://www.digi.com/Support/knowledge-base/while-compiling-lxnetes-2-3-for-digi-connect-me-ge
Jul 06, 2017
Voice over Internet Protocol (VoIP) using Digi radios
       VoIP (Voice over Internet Protocol) communication can be used to transmit voice conversations over a data network using Internet Protocol. VoIP operates by sending voice ...
https://www.digi.com/Support/knowledge-base/voice-over-internet-protocol-voip-using-digi-radio
Jul 06, 2017
EtherLite dgipserv HOWTO guide - Unix version
Why use dgipserv? dgipserv is a utility which acts as a single-use BOOTP or TFTP server for configuring Digi EtherLite units. It is easy to use, and can be configured via simple command line argum...
https://www.digi.com/Support/knowledge-base/dgipserv-howto-guide-unix-version
Jul 06, 2017
Sleep Modes on XCite, Xstream and XTend
XCite and XStreamThere are three different sleep (power down) modes available on XCite and XStream modems, listed here in order of efficiency:1. (most efficient) Pin Sleep - allows the modem to be ...
https://www.digi.com/Support/knowledge-base/sleep-modes-on-xcite-xstream-and-xtend
Jul 06, 2017
Updating the AccelePort Xp Firmware in Linux
AccelePort Xp Firmware Upgrade Instructions for Linux1. The latest firmware imagecan be downloaded here. 2.Make a back-up copy of the existing firmware image at this path:# cp /usr/lib/dg/dgdm/t...
https://www.digi.com/Support/knowledge-base/updating-the-acceleport-xp-firmware-in-linux
Jul 06, 2017
Factors That Affect Range
Communication distance is determined by four factors:Output power, recieve sensitivity, Antenna systems and the environment.Visit this application note for Maximizing Range.(Also please see Di...
https://www.digi.com/Support/knowledge-base/factors-that-affect-range
Jul 06, 2017
Digi PortServer II Firmware Upgrade
Requirements:A valid IP Address on the PortServer product. The ability to telnet to the PortServer product (including an open route through routers/firewalls).A TFTP utility like Digi?s TFTPD.exe. ...
https://www.digi.com/Support/knowledge-base/digi-portserver-ii-firmware-upgrade
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns s...
https://www.digi.com/Support/knowledge-base/useful-modem-troubleshooting-tips-for-dial-in-dial
Jul 06, 2017
Using Digi radios in hazardous environments
Digi radios have been certified for use in Class 1 Division 1 environments by several of our customers. The radio modem was incorporated into a complete system that was then tested and certified to...
https://www.digi.com/Support/knowledge-base/using-digi-radios-in-hazardous-environments
Jul 06, 2017
How to get rid of 'Transmitter Disabled' message flashing in Digi Dashboard or in M10 debug port
You are getting this mesage because a system command from ORBCOMM satellite has disabled your M10.To enable your Transmitter you need to have a valid subscription from ORBCOMM.For Digi M10 JSK cust...
https://www.digi.com/Support/knowledge-base/how-to-get-rid-of-transmitter-disabled-message-fla
Jul 06, 2017
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Symptom: When the system is started for the first time, Windows does not detect the installed Digi adapter.   Cause:The adapter is an ISA or EISA bus type.  The adapter was alr...
https://www.digi.com/Support/knowledge-base/windows-2000-does-not-detect-my-digi-adapter-on-bo
Jul 06, 2017
Using RS-485 Converters with Digi Interface Boards
Digi's XCite, XStream, and XTend serial interface radio modems are configurable using DIP switch settings to select either RS-232 or RS-485 configurations, eliminating the need for an RS-232 to RS-...
https://www.digi.com/Support/knowledge-base/using-rs-485-converters-with-nbsp-digi-interface-b
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
https://www.digi.com/Support/knowledge-base/wave-propagation-of-900-mhz-vs-2-4-ghz
Jul 06, 2017
XBee ZigBee Route Discovery and Network Address Discovery
In ZigBee there are two important forms of discovery that allow one node to locate and send packets to another node. These two methods are called Route Discovery and Network Address Discovery.Route...
https://www.digi.com/Support/knowledge-base/xbee-zigbee-route-discovery-and-network-address-di
Jul 06, 2017
SPKG interface board manual
Product manual for the SPKG interface board which is no longer available for sale. Production of the SPKG interface board was halted in June of 2003.The SPKG interface board was replaced with the X...
https://www.digi.com/Support/knowledge-base/spkg-interface-board-manual
Jul 06, 2017
COM Ports Won't Install At COM3 in Windows 2000
Symptom: When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them.  Cause:...
https://www.digi.com/Support/knowledge-base/com-ports-won-t-install-at-com3-in-windows-2000
Jul 06, 2017
PWM RSSI signal - ATRP command for analog RSSI indication
Digi XStream, XTend, and XBee modules now feature an ''analog'' output of the received signal strength relative to the receiver sensitivity of the module. This output is available a...
https://www.digi.com/Support/knowledge-base/pwm-rssi-signal-atrp-command-for-analog-rssi-indic
Jul 06, 2017
Sample ZigBee or Digi Mesh network using XBee radios
In this example, a total of three XBee radios will be networked. There are some network limitations involved, but the network can support up to thousands of nodes. Adding additional nodes can be do...
https://www.digi.com/Support/knowledge-base/sample-zigbee-or-digi-mesh-network-using-xbee-radi
Jul 06, 2017
Gobi 3000 Provisioning Issues on Digi TransPort's with Firmware 5.2.9.x and 5.2.10.x for Sprint & Ve
The Gobi 3000 cellular radios will not provision for Sprint or Verizon on firmware versions 5.2.9.x and 5.2.10.x in Digi TransPort cellular routers.The Gobi 3000 can be provisioned properly by usin...
https://www.digi.com/Support/knowledge-base/gobi-3000-provisioning-issues-on-digi-transport-s
Jul 06, 2017
Compatibility from XStream firmware version 4.25 to 4.29
There were some significant changes in functionality of the XStream firmware from version 4.25 to 4.29. Here are some of the changes that might affect compatibility:ChangeBenefitTime to execute ATW...
https://www.digi.com/Support/knowledge-base/compatibility-from-xstream-firmware-version-4-25-t
Jul 06, 2017
Digi PKG Troubleshooting Questions
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions t...
https://www.digi.com/Support/knowledge-base/digi-pkg-troubleshooting-questions
Jul 06, 2017
How Increased System Gain Relates to Range
When calculating Fade Margin or performing a Link Budget Analysis, the total system gains and losses can indicate how dB relates to achievable distance. Receiver sensitivity, power output, antenna ...
https://www.digi.com/Support/knowledge-base/how-increased-system-gain-relates-to-range
Jul 06, 2017
Interference between channels
Digi XBee modules operating in 2.4GHz band (like Digi XBee3 Zigbee modules) make use of one fixed operational channel for transmission. Users operating multiple network in common vic...
https://www.digi.com/Support/knowledge-base/interference-between-channels
Jul 06, 2017
What is the difference between a Digi One IA, and a Digi One IAP?
Digi One IA is not Allen Bradley/Rockwell, and Modbus protocol aware. It simply has a form factor that allows it to be connected to a top hat din rail. The Digi One IAP is Allen Bradley/Rockwell...
https://www.digi.com/Support/knowledge-base/what-is-the-difference-between-a-digi-one-ia-and-a
Jul 06, 2017
HOW TO: Loopback Test Portserver or Digi One family Device or Terminal Server products through the
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug a Loopback Plug into the serial port to be tested. A loopback plug is generally shipped with Digi products which can u...
https://www.digi.com/Support/knowledge-base/how-to-loopback-test-portserver-or-digi-one-family
Jul 06, 2017
Interfacing Digi OEM RF Modules to Microcontrollers
Digi radios are compatible with microcontrollers from a variety of vendors. For this reason, Digi does not make recommendations for choosing a specific microcontroller to interface with our radios....
https://www.digi.com/Support/knowledge-base/interfacing-digi-oem-rf-modules-to-microcontroller
Jul 06, 2017
Legacy method of performing a range testing with a ZigBee Mesh Network
This test is designed to allow the user to quickly establish a functional ZigBee Networking Range Test. While this article was originally written for a ZigBee mesh network, the same basic step...
https://www.digi.com/Support/knowledge-base/range-testing-with-a-zigbee-mesh-network
Jul 06, 2017
Unable to login to the Device Cloud
Due to regular scheduled maintanence or unplanned outages, Remote Manager may not be accessible.  The following URL will show the current status of each Remote Manager server, along with stati...
https://www.digi.com/Support/knowledge-base/unable-to-login-to-the-device-cloud
Jul 06, 2017
Error detection and correction
Digi radio modems perform a 16-bit CRC (cyclic redundancy check) to check for errors in every transmitted data packet. If an error is found the packet is discarded and not sent out the serial port....
https://www.digi.com/Support/knowledge-base/error-detection-and-correction
Jul 06, 2017
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?The ConnectPort X2e Smart Energy gateway RF distance information can be found in the following specifications page under t...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-rf-range-for-the-connectport-x
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped.  If you th...
https://www.digi.com/Support/knowledge-base/escaped-characters-and-api-mode-2
Jul 06, 2017
Loopback Testing Asynchronous Ports with HyperTerminal Under Microsoft Windows
 Note:  Microsoft Windows Vista, 7 and 8 do not have HyperTerminal installed by default, there are other terminal emulator applications which can be used instead, such as, PuTTY, Ker...
https://www.digi.com/Support/knowledge-base/loopback-testing-asynchronous-ports-with-hyperterm
Jul 06, 2017
HOW TO: Access and capture output from the Command Line Interface (CLI) of a Digi network-connected
Why Telnet to the Command Line Interface (CLI)?While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common option...
https://www.digi.com/Support/knowledge-base/how-to-access-and-capture-output-from-the-commandl
Jul 06, 2017
What are the default network settings of RF Gateway products like the ConnectPort X2, X4, and XBee G
For the ConnectPort X2, XBee Gateway (formerly X2e ZB), and ConnectPort X2e for Smart Energy (SE), the default network settings of the Ethernet and Wi-Fi models are set to DHCP Client, with no defa...
https://www.digi.com/Support/knowledge-base/what-is-the-default-ip-address-for-connectport-x-p
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
https://www.digi.com/Support/knowledge-base/calculating-the-checksum-of-an-api-packet
Jul 06, 2017
Antenna Connection
In order to comply with FCC rules and obtain a "modular" certification, it is required that Digi radios utilize a "non-standard" connector. This is to ensure that the radios are...
https://www.digi.com/Support/knowledge-base/antenna-connection
Jul 06, 2017
How to Enable GPS on a Digi Transport WR21 with the MC7354 module
NOTE: This article only applies to Digi TransPort WR21 models fitted with the MC7354 cellular module, and a SMA GPS antenna connector populated on the device. Firmware revision 5.2.10.7 or higher i...
https://www.digi.com/Support/knowledge-base/how-to-enable-gps-on-a-digi-transport-wr21-with-th
Jul 06, 2017
Legacy recovery procedure for ZigBee XBees
This article is an all-inclusive guide for recovering a Digi ZigBee XBee that is in an unresponsive state.The steps in this article are specifically for ZigBee XBee radios. If you need to perf...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-zigbee-xbees
Jul 06, 2017
USB Drivers for Digi radios and modems: XBee, XTend, and XStream
Link to the current version of the Digi RF Driver Installer for all versions of Windows:ftp://ftp1.digi.com/support/driver/Digi_USB_RF_Drivers.exeFor Linux and Macintosh OS X, it's highly rec...
https://www.digi.com/Support/knowledge-base/usb-drivers-for-digi-radios-and-modems-xbee-xtend
Jul 06, 2017
What is the part number for the Digi JTAG LINK USB 2.0 20 pin hardware debugger?
Question:     What is the part number used for ordering a Digi JTAG LINK USB 2.0 20 pin hardware debugger?Answer:     The Digi JTAG LINK USB 2.0 20 pin hardware debugg...
https://www.digi.com/Support/knowledge-base/what-is-the-part-number-for-the-digi-jtag-link-usb
Jul 06, 2017
ConnectCore 7U (UNC20) modules running NET+OS 6.3 beeing reset to MAC 00:04:F3:00:06:35
New CC7U ConnectCore 7U (UNC20) modules don't boot with old custom NET+OS 6.3 firmware, or the firmware shows always same default MAC address: 00:04:F3:00:06:35 or other malfunction of firmware due...
https://www.digi.com/Support/knowledge-base/connectcore-7u-unc20-modules-running-net-os-6-3-be
Jul 06, 2017
Radio Emission Designation And Modulation Type For Digi RF Radios
9XStream/9XCiteModulation Type: FSKEmission Designation: 260KF1D24XStreamModulation Type: FSKEmission Designation: 400K0F1D9XTendModulation Type: FSK (@9600 baud), GFSK (@115200 baud)Emission Desig...
https://www.digi.com/Support/knowledge-base/radio-emission-designation-and-modulation-type-for
Jul 06, 2017
Optimizing USB to serial port settings
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radio...
https://www.digi.com/Support/knowledge-base/optimizing-usb-to-serial-port-settings
Jul 06, 2017
How to Determine which module to select in the Flashwriter Procedure
When running Flashwriter, you will be required to enter the W-WAN cellular module.  The following excerpt was taken from the Knowledge Base Article How to identify a Digi TransPort WR ser...
https://www.digi.com/Support/knowledge-base/how-to-determine-which-module-to-select-in-the-fla
Jul 06, 2017
Example: XBee Gateway with Sensor Device, Cloud Reporting and Notification Configuration
Example:  XBee Gateway with Sensor Device, Cloud Reporting and Notification ConfigurationXBee Gateway Setup/Configuration:Unpack the XBee Gateway device and connect it to Ethernet and Power:       ...
https://www.digi.com/Support/knowledge-base/how-to-xbee-gateway-sensor-device-cloud-reporting
Jul 06, 2017
Why does my Xtend keep loosing its settings?
Issue: Every time I power cycle my 9xtend, I loose the settings I just wrote to the module.Cause: The radio has not been placed in "User Defined" mode.The radio has six dip switches by th...
https://www.digi.com/Support/knowledge-base/why-does-my-xtend-keep-loosing-its-settings
Jul 06, 2017
XBee PRO 900 HP Product Manual
XBee PRO 900 HP product manual
https://www.digi.com/Support/knowledge-base/xbee-pro-900-hp-product-manual
Jul 06, 2017
Digi's XLR PRO and PLC's
When working with an XLR PRO and an Allen Bradley 9210 PLC, you need to configure the PLC's remote.opt file so that the DTR line is always high. That can be done by using the Command /DTR+.  Wh...
https://www.digi.com/Support/knowledge-base/digi-s-xlr-pro-and-plc-s
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
https://www.digi.com/Support/knowledge-base/zigbee-home-automation
Jul 06, 2017
The Factory Default Settings for Alerts in the Cold Chain Web (Honeycomb)
An alert is sent at the 61st minute of a sensor being out of the set temperature band/range set for that sensor.NOTE:  This is a best practice setting based on voice of the customer and is done so ...
https://www.digi.com/Support/knowledge-base/the-factory-default-settings-for-alerts-in-the-col
Jul 06, 2017
HOW TO: Send an AT command to an XBee from a CP-X2 or CP-X4 commandline via Telnet/SSH or Device Cl
Introduction: This article discusses how to send an AT command from the CommandLine Interface (CLI) of a ConnectPort X2 or X4 Gateway, from either Telnet/SSH or via Remote Manager (assuming the Ga...
https://www.digi.com/Support/knowledge-base/how-to-send-an-at-command-to-an-xbee-from-a-cp-x2
Jul 06, 2017
HTTP Pages Load Slow on Digi TransPorts
Issue:  When configuring a TransPort from the factory defaults, HTTP web pages pages load very slow.  This behavior is exhibited in firmware release 5.2.13.4Resolution:  To resolve t...
https://www.digi.com/Support/knowledge-base/http-pages-load-slow-on-digi-transports
Jul 06, 2017
How do I free a locked port on the CM and Passport?
On the Passport:•    From the web.  Serial Port – Config –“#” – Port management – Reset•    From the CLI.  portset reset 5 (port 5)On the CM:•   &n...
https://www.digi.com/Support/knowledge-base/how-do-i-free-a-locked-port-on-the-cm-and-passport
Jul 06, 2017
What is API (Application Programming Interface) Mode and how does it work?
API (Application Programming Interface) mode is a frame-based method for sending and receiving data to and from a radio's serial UART. The API is an alternative to the default transparent mode....
https://www.digi.com/Support/knowledge-base/what-is-api-application-programming-interface-mode
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Digi Device Cloud (DC), Web interface, FlashWriter, S/FTP and USB flash drive. Note that, be...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(1)
Jul 06, 2017
Streaming Video and the XLR
Using the Digi XLR PRO with a standard web cam, Digi was able to utilize the 720P HD option with a refresh rate of 15FPS. With the Samsung camera used, this setting required a throughput of 1Mbps. ...
https://www.digi.com/Support/knowledge-base/streaming-video-and-the-xlr
Jul 06, 2017
PortServer TS and Digi One SP/IA(P) Troubleshooting
Device Does Not Boot UpReset the Digi Device/Terminal Server back to factory defaults and try again.  All of the devices have a reset button.  You will need to power cycle the Digi Device...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-sp-ia-p-troubleshooting
Jul 06, 2017
Which PC Cards are supported on the Digi CM/Passport?
These are cards tested by Digi and verified to work.  This does not mean that other cards will fail, we just have not tested them. Compact Flash Cards:ManufacturerDescriptionModel NameSpe...
https://www.digi.com/Support/knowledge-base/which-pc-cards-are-supported-on-the-digi-cm-passpo
Jul 06, 2017
Non-Digi product
The product is a non-Digi product.
https://www.digi.com/Support/knowledge-base/non-digi-product
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter - Ethernet Procedure
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter via your Ethernet port.If you need to upgrade your firmware using Flashwriter via the serial...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(2)
Jul 06, 2017
ERROR: could not load module /lib/modules/(kernel_version)/misc/dgrp.o: No such file or directory ER
The following errors are commonly seen in Linux when trying to start the RealPort daemon on a kernel version other than what the driver was compiled against.  ERROR: could not load module /lib...
https://www.digi.com/Support/knowledge-base/error-could-not-load-module-lib-modules-kernel-ver
Jul 06, 2017
What is the default IP address of an AnywhereUSB and how can it be changed?
All current AnywhereUSB models have DHCP clients and auto-IP enabled by default.  The Device Discovery Utility for Windows is used to configure IP settings.Related KB article:&n...
https://www.digi.com/Support/knowledge-base/what-is-the-default-ip-address-of-an-anywhereusb-a
Jul 06, 2017
Can the Default Group be changed on the AnywhereUSB/5 M or AnywhereUSB/14?
This article is specific to AnywhereUSB models that support the multi-host connections (MHC) feature - the AnywhereUSB/5 M and AnywhereUSB/14 as of the time of this writing.Background:  Older ...
https://www.digi.com/Support/knowledge-base/can-the-default-group-be-changed-on-the-anywhereus
Jul 06, 2017
What are the open ports on the AnywhereUSB products?
You can enable or disable several common network services and configure the TCP/UDP port they listen on. It is usually best to use the default TCP/UDP port numbers for these services because they a...
https://www.digi.com/Support/knowledge-base/what-are-the-open-ports-on-the-anywhereusb-product
Jul 06, 2017
Understanding the "Use Microsoft Device IDs" AnywhereUSB feature
The goal of this document is to clarify what the "Use Microsoft Device IDs" feature in the AnywhereUSB Configuration Utility does exactly, and how to confirm that it's working. E...
https://www.digi.com/Support/knowledge-base/understanding-the-use-microsoft-ids-anywhereusb-fe
Jul 06, 2017
How do I determine the USB devices connected to the AnywhereUSB Device
The AnywhereUSB drivers will install an application called USB Device Viewer that can be used to determine what specific USB devices are connected to the AnywhereUSB device and the USB ports on the...
https://www.digi.com/Support/knowledge-base/how-do-i-determine-the-usb-devices-connected-to-th
Jul 06, 2017
What are the differences between the AnywhereUSB products Gen 2 and Multi Host model
There are basically 2 different version of the AnywhereUSB products, Gen 2 and Multi Host.   The Gen 2 means all the USB ports connect to 1 host computer only.   The Multi Host model ...
https://www.digi.com/Support/knowledge-base/what-are-the-differences-between-the-anywhereusb-p
Jul 06, 2017
Pin out from our Portserver, Connectport, Digi Connect, and Digi One Terminal Servers to USR Total C

https://www.digi.com/Support/knowledge-base/pin-out-from-our-portserver-connectport-digi-conne
Jul 06, 2017
Why must I login to the menu and then again to the port on the Digi CM and Passport?
Customers log into the Port Access Menu and are then required to login again to get into the port.  Customers do not want to have to login a second time.  There are two ways to accomplish...
https://www.digi.com/Support/knowledge-base/why-must-i-login-to-the-menu-and-then-again-to-the
Jul 06, 2017
Authentication locations on the Digi CM and Passport
  Web:  Network – Web server configCLI:  System admin – CLI configSerial Port:  Serial Port – Config – AuthenticationPort Access Menu:  Serial Port – Config – Port Access ...
https://www.digi.com/Support/knowledge-base/authentication-locations-on-the-digi-cm-and-passpo
Jul 06, 2017
HOW TO: Troubleshoot Modem Connectivity in Linux
First, you will want to make sure the correct straight through cable is being used to connect the modems.Next, you will want to confirm you can communicate with the modem from the Linux host. ...
https://www.digi.com/Support/knowledge-base/how-to-troubleshoot-modem-connectivity-in-linux
Jul 06, 2017
A value of 281474976710655 is shown as a reading from the ERT meter
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you...
https://www.digi.com/Support/knowledge-base/a-value-of-281474976710655-is-shown-as-a-reading-f
Jul 06, 2017
AccelePort RAS and AccelePort Xp Source RPM Installation in RedHat
Installation instructions for AccelePort RAS and AccelePort Xp Source RPM Driver in Red Hat.Confirm your system has the necessary package dependencies to install the driver:Dependency listingDownlo...
https://www.digi.com/Support/knowledge-base/acceleport-ras-and-acceleport-xp-source-rpm-instal
Jul 06, 2017
Performing a COM port loopback test using PuTTY in Microsoft Windows
PuTTY is a free telnet/SSH client which can be downloaded from www.putty.org.To perform a loopback test on a COM port, first plug in the loopback plug into the desired port on your Digi hardware.  ...
https://www.digi.com/Support/knowledge-base/performing-a-com-port-loopback-test-using-putty
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
https://www.digi.com/Support/knowledge-base/how-to-change-the-remote-management-server-address
Jul 06, 2017
How to install the Edgeport driver in Windows
Notes:Do NOT have the Edgeport USB device plugged into the USB port when starting the driver installation.You must have Administrator rights when installing the Edgeport driver.At this time, the cu...
https://www.digi.com/Support/knowledge-base/how-to-install-the-edgeport-driver-in-windows
Jul 06, 2017
AnywhereUSB device randomly disconnects from the network
  Verify what type of USB device is connected to the AnywhereUSB device and ensure the USB device is supported.    Ensure the USB devices has the latest driver installed fo...
https://www.digi.com/Support/knowledge-base/anywhereusb-device-randomly-disconnects-from-the-n
Jul 06, 2017
How to configure Windows Firewall to allow an AnywhereUSB to connect to a host computer
1. Add the AnywhereUSB Configuration Utility as an "Exception".For AnywhereUSB drivers v3.60 and older, the path to this file is "\WINDOWS\system32\AwUsbCfg.exe" (or AwUsbCfg64.exe for 64-bit OS's)...
https://www.digi.com/Support/knowledge-base/how-to-configure-windows-firewall-to-allow-an-anyw
Jul 06, 2017
RF RMA Form
I suspect a problem with the radio equipment, can I return it for repair?Digi has an extremely low product failure rate. If the Digi radio modem appears to have a problem, try restoring module...
https://www.digi.com/Support/knowledge-base/rf-rma-form
Jul 06, 2017
Shipping Digi Connect ME 4MB modules have an updated flash chip which is not supported by the old li
Since 2012 September, shipping Digi Connect ME 4MB modules (DC-ME4-01T-C) might have an updated flash chip, Micron M29DW323DB, which is not supported by the old linux kernel 2.4.22 flash ...
https://www.digi.com/Support/knowledge-base/shipping-digi-connect-me-4mb-modules-have-an-updat
Jul 06, 2017
How does the network bridge option work on the Passport?
Network bridging (/etc/init.d/brmode) on the Passport sets the same IP address to the two interfaces.During normal conditions, only eth0 is working.If a network cable on eth0 is unplugged or if the...
https://www.digi.com/Support/knowledge-base/how-does-the-network-bridge-option-work-on-the-pas
Jul 06, 2017
How does the source based routing option work on the Passport?
Each response is going out through the interface where packets are originated.  That is, the response for packets originating from eth0 is going out though eth0 and the response for packets or...
https://www.digi.com/Support/knowledge-base/how-does-the-source-based-routing-option-work-on-t
Jul 06, 2017
HOW TO: Enable Complete Write Requests Immediately using Windows RealPort
Enabling Complete Write Requests Immediately can help reduce latency when using the RealPort driver.  To enable this feature (by port), go to Device Manager and right click on your Digi device...
https://www.digi.com/Support/knowledge-base/how-to-enable-complete-write
Jul 06, 2017
AnywhereUSB Host Controller in Device Manager has a yellow warning icon with error code 19
This can be caused by a corrupt installation of the AnywhereUSB drivers or administrator permissions were not used when installing the drivers.  This may occur in any Windows operating sy...
https://www.digi.com/Support/knowledge-base/anywhereusb-host-controller-in-device-manager-(2)
Jul 06, 2017
Maximum number of characters that can be used for the TACACS+ secret on the CM and Passport products
The maximum characters that can be used on the CM is 15. The maximum characters that can be used on the Passport is 16.
https://www.digi.com/Support/knowledge-base/maximum-number-of-characters-that-can-be-used-for
Jul 06, 2017
Wireless Handheld terminals (HHT)
Two Technologies has developed the 80 series hand held terminal with a built in battery and a 4 line, 20 character display that accomodates the Digi XStream or XCite radio modules.The handheld term...
https://www.digi.com/Support/knowledge-base/wireless-handheld-terminals-hht
Jul 06, 2017
Programming FAQ
1.  Where do I get programming assistance for my Digi board?     Programming support is furnished by Microsoft. The Digi device driver supports the  &nb...
https://www.digi.com/Support/knowledge-base/programming-faq
Jul 06, 2017
Rabbit: Critical Serial Flash Patch
********************************************************************************   Patch Notes for Serial Flash Support Update                      19-May-2015**************************************...
https://www.digi.com/Support/knowledge-base/serial-flash-end-of-life-patch-support
Jul 06, 2017
Current revisions of openssl and TLS in the Passport and LTS.
We are running openssl 1.0.1j in the Passport and LTS.  Both support TLS 1.2.For the LTS, you can check the openssl version in the CLI using the “openssl version” command.
https://www.digi.com/Support/knowledge-base/current-revisions-of-openssl-and-tls-in-the-passpo
Jul 06, 2017
HOW TO: Configure ZCL (real) Reporting on the ConnectPort X2e for Smart Energy
Introduction: The ZCL or "real" reporting method is where a Smart Energy device (example: Programmable Communicating Thermostat or PCT) is configured to report attribute information about itself t...
https://www.digi.com/Support/knowledge-base/how-to-configure-zcl-real-reporting-on-the-connect
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet GatewayConnectPort X2ConnectPort X2 for Smart EnergyConnectPort X4ConnectPort X5ConnectPort X8Digi Connect WAN and ConnectPort WAN ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-digi-connect-wan-connectport-or
Jul 06, 2017
HOW TO: Change the Device Cloud server configuration of a connected XBee Gateway (formerly ConnectPo
HOW TO: Change the Device Cloud server configuration of a connected XBee Gateway (formerly ConnectPort X2e ZB) or ConnectPort X2e SE Gateway:The easiest way to change the Device Cloud Server config...
https://www.digi.com/Support/knowledge-base/how-to-change-the-device-cloud-server-configuratio
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise conf...
https://www.digi.com/Support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jul 06, 2017
DHCP status shows poisened entries
Issue:  The "dhcp x status" command shows some entries with a "poisened" status.  For example:dhcp 0 status Entry: IP [1.2.3.122], hostname [hostexample1], MAC [11:11:11:11:11:1...
https://www.digi.com/Support/knowledge-base/dhcp-status-shows-poisened-entries
Jul 06, 2017
Can the device type field be configured using the Device Cloud API?
The Device Type (dpDeviceType) field cannot be changed (along with the dvVendorId field) from Remote Manager as it is a manufacturing assigned value which can only be displayed.With that bei...
https://www.digi.com/Support/knowledge-base/can-the-device-type-field-be-configured-using-the
Jul 06, 2017
Creating a banner page when logging in via telnet/ssh into the Passport.
1.  Create an /etc/issue.net file which contains the banner message to be displayed upon login.2.  Copy this file to /usr2cp /etc/issue.net /usr23.  Edit /etc/ssh/sshd_config file as...
https://www.digi.com/Support/knowledge-base/creating-a-banner-page-when-logging-in-via-telnet
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
https://www.digi.com/Support/knowledge-base/device-cloud-configuration-migration-and-troublesh
Jul 06, 2017
HOW TO: Change the SE Framework Registry setting of a ConnectPort X2e SE gateway so that Smart Ener
As of SE Framework version 1.6.5, the ConnectPort X2e for Smart Energy (Note: Applicable to ESI-type gateways only) now has two ways to manage the semi-annual updating of the Daylight Savings Time ...
https://www.digi.com/Support/knowledge-base/how-to-change-the-se-framework-registry-setting-of
Jul 06, 2017
The Major Differences in the XBee 802.15.4 vs. the XBee ZB (S2) and (S2C)
The two most common RF radios that are available from Digi are the 802.15.4 and ZB. The 802.15.4 and ZB modules are quite similar, but selection of a module should be based upon application specifi...
https://www.digi.com/Support/knowledge-base/the-major-differences-in-the-xbee-series-1-vs-the
Jul 06, 2017
XBee 868/865 LP G4 Band
The XBee 868 LP (Low Power) version of the XBee modules has the ability for frequency selection. The module can be configured to use the G4 band.The G4 band uses a single frequency 869.85MHz or cha...
https://www.digi.com/Support/knowledge-base/xbee-868-865-lp-g4-band
Jul 06, 2017
9Xtend - B Product Manual
Xtend vB (Current Version) Product Manual
https://www.digi.com/Support/knowledge-base/9xtend-b-product-manual
Jul 06, 2017
Prioritizing resources between the configmenu and serial ports on the CM.
If for example you have many ports constantly spewing data you may notice slowdown when using the CLI configmenu.  You can prioritize resources between the configmenu and ports by following th...
https://www.digi.com/Support/knowledge-base/prioritizing-resources-between-the-configmenu-and
Jul 06, 2017
What is the MTBF for the CM?
CM 16:            78184 hours = 8.9 years CM 32:            75515 hours = 8.6 years C...
https://www.digi.com/Support/knowledge-base/what-is-the-mtbf-for-the-cm
Jul 06, 2017
Configuration File Definitions for the Digi CM.
All config files are in /tmp/cnf and subdirectories off it.  Here's a brief description of them:./.ssh = Stores user’s public keys../.usracctl = All and port restriction user access ctrl.activ...
https://www.digi.com/Support/knowledge-base/configuration-file-definitions-for-the-cm
Jul 06, 2017
What information is sent between a master and a slave in a Digi CM cluster?
Slave unit information:Port countClustering authentication methodClustering update master on changesUser access list.Web port information:HTTP port numberHTTPS port numberMaster port information:TC...
https://www.digi.com/Support/knowledge-base/what-information-is-sent-between-a-master-and-a-sl
Jul 06, 2017
What happens when master authentication is set for Digi CM clustering?
When a user connects via the master unit to a port of a slave unit.  The slave unit asks the master unit whether the user can login to the port and the master unit responds according to the us...
https://www.digi.com/Support/knowledge-base/what-happens-when-master-authentication-is-set-for
Jul 06, 2017
XBee PRO 868 Product Manual
Product Manual for the XBee PRO 868 OEM module
https://www.digi.com/Support/knowledge-base/xbee-pro-868-product-manual
Jul 06, 2017
XBee 868/865 LP Manual
XBee 868/865 LP Product Manual
https://www.digi.com/Support/knowledge-base/xbee-868-865-lp-manual
Jul 06, 2017
Digi XLR PRO Product Manual
Digi XLR PRO Product Manual
https://www.digi.com/Support/knowledge-base/digi-xlr-pro-product-manual
Jul 06, 2017
Recovery procedure for XBees
This article is an all-inclusive guide for recovering a Digi XBee that is in an unresponsive state. If you are using a XBee  ZigBee (labeled S2C, S2B, S2, or Series 2), please refer to t...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-xbees
Jul 06, 2017
Digital and analog sampling using XBee radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/Support/knowledge-base/digital-and-analog-sampling-using-xbee-radios
Jul 06, 2017
What is an Interface board?
Digi's supplies RF modules to OEM and Integrator companies to enable wireless communication for new and existing electronic systems. The RF modules require a regulated power supply and a CMOS (...
https://www.digi.com/Support/knowledge-base/what-is-an-interface-board
Jul 06, 2017
Analog to Digital Conversion on the XBee 802.15.4
The basic concept behind A/Ds or ADCs (Analog to Digital Converters) is to allow the analog signals to be converted to a digital format that can be easily read/transmitted in digital form. The XBee...
https://www.digi.com/Support/knowledge-base/analog-to-digital-conversion-on-the-xbee-802-15-4
Jul 06, 2017
Assigning a remote user to a specific shell on the CM and Passport.
A remote user is defined as a user that is authenticated remotely (radius, tacacs, etc).  This shows how to assign a specific shell to a remote user via the CLI of the CM and Passport. Th...
https://www.digi.com/Support/knowledge-base/assigning-a-remote-user-to-a-specific-shell-on-the
Jul 06, 2017
Unknown UDP port showing up on a network scan and/or netstat on the LTS.
This unknown UDP port is used by syslog.  This UDP port may appear and disappear since it is opened only when there is data to log on the syslog server.Syslog uses a random UDP port when ...
https://www.digi.com/Support/knowledge-base/unknown-udp-port-showing-up-on-a-network-scan-and
Jul 06, 2017
AnywhereUSB API information
This specification is for a set of utility functions for AnywhereUSB. These functions have been implemented in a Windows DLL named AwUsbApi.dll.The primary purpose of AwUsbApi.dll is to provide cus...
https://www.digi.com/Support/knowledge-base/anywhereusb-api-information
Jul 06, 2017
HOW TO: Pointing the Connectport TS to the Digi Device Cloud.
Navigate to the web interface of the unit by entering the IP address of the unit in your web browser.  Navigate to the Device Cloud menu in the Configuration section:Select "Apply" to accept.
https://www.digi.com/Support/knowledge-base/how-to-pointing-the-connectport-ts-to-the-digi-dev
Jul 06, 2017
How do I authenticate via Kerberos to the Digi CM?
Kerberos authentication still shows in the web UI for web, port access menu, and serial port access.  However, due to lack of demand and space requirements the protocol was pulled from the fir...
https://www.digi.com/Support/knowledge-base/how-do-i-authenticate-via-kerberos-to-the-digi-cm
Jul 06, 2017
How do I update firmware on Digi One IAP using the web interface
The Digi One IAP can have the post and firmware installed using the web interface of the Digi One IAP.After installing the post, the One IAP has to be rebooted.   Then install the IAP EOS...
https://www.digi.com/Support/knowledge-base/how-do-i-update-firmware-on-digi-one-iap-using-the
Jul 06, 2017
How do I update firmware on Digi One IA using the web interface
The Digi One IA can have the post and firmware installed using the web interface of the Digi One IA.After installing the post, the One IA has to be rebooted.   Then install the IA EOS fir...
https://www.digi.com/Support/knowledge-base/how-do-i-update-firmware-on-digi-one-ia-using-the
Jul 06, 2017
Average Honeybee sensor battery life based on factory settings
5+ years full time ambient environment3+ years full time refrigerated environment2+ years full time freezer environment
https://www.digi.com/Support/knowledge-base/average-honeybee-sensor-battery-life-based-on-fact
Jul 06, 2017
XBee WIFI Product Manual
XBee WIFI (S6B)
https://www.digi.com/Support/knowledge-base/xbee-wifi-product-manual
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Verify that a valid DNS server is defined on the Digi product.If you are still running into issues, contact Digi Technical Support at tech.support@digi.com
https://www.digi.com/Support/knowledge-base/device-connectivity-problems-can-t-resolve-hostnam
Jul 06, 2017
options not supported on plug and play firmware
Digi products often have a simple plug and play firmware loaded onto them.  While Digi tries to build products with many different kinds of capabilities, there are cases in which all functiona...
https://www.digi.com/Support/knowledge-base/options-not-supported-on-plug-and-play-firmware
Jul 06, 2017
xbee module IS structure parsing
Digi modules have the ability to transmit the state of their various analog and digital lines.  This is done with the 'IS' command.  This will force the module to send it's line states ...
https://www.digi.com/Support/knowledge-base/xbee-module-is-structure-parsing
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting connectivity issues with Digi ESP. Maybe you are under a firewall, make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 ...
https://www.digi.com/Support/knowledge-base/tcp-ports-for-digi-esp-software-development-tool
Jul 06, 2017
WVA, vehicle codes for ODB connector.
vehicle codes for the ODB connector in cars and trucks can usually be found in the vehicles manual.  Please check with them.
https://www.digi.com/Support/knowledge-base/wva-vehicle-codes-for-odb-connector
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products:http://www.digi.com/wiki/developer/index.php/Spec...
https://www.digi.com/Support/knowledge-base/digi-python-learning-recommendations
Jul 06, 2017
Digi Connect Tank needs the Digi Remote Manager
The Digi Connect Tank  will only work with the Digi Remote Manager cloud solution (formally called Digi Device Cloud).  3rd party device clouds won't work with the Connect Tank.
https://www.digi.com/Support/knowledge-base/digi-connect-tank-needs-the-digi-remote-manager
Jul 06, 2017
Setting the terminal type in the Passport
Setting the terminal type in the Passport   Supported terminal types are: ansi linux dumb vt100 vt2200 xterm   1.  To set the default terminal type do the following from th...
https://www.digi.com/Support/knowledge-base/setting-the-terminal-type-in-the-passport
Jul 06, 2017
HOW TO: Configure Modbus TCP to Modbus RTU Bridge using ConnectPort X2/X4 Gateways and Series 2 XBee
First make sure the Xbee nodes have joined with the ConnectPort X2/X4  Gateway:Once joined, ensure the XBee node and the gateway are configured with the same PAN ID under the Basic Settings:Ga...
https://www.digi.com/Support/knowledge-base/how-to-configure-modbus-tcp-to-modbus-rtu-bridge-u
Jul 06, 2017
HOW TO: Obtain a Listing of Devices with Failed Scheduled Tasks
HOW TO:  Obtain a Listing of Devices with Failed Scheduled TasksFirst, obtain the applicable Task ID number with the following URL:https://devicecloud.digi.com/ws/TaskNext, enter the following URL ...
https://www.digi.com/Support/knowledge-base/how-to-obtain-a-listing-of-devices-with-failed-sch
Jul 06, 2017
Example: Device Cloud API to Change the Device Cloud Name and Primary Time Server on XBee Gateways (
Example: Device Cloud API to Change the Device Cloud Name and Primary Time Server on XBee Gateways (formerly ConnectPort X2e) The following example shows how to send an API from Digi's Device...
https://www.digi.com/Support/knowledge-base/example-create-a-device-cloud-task-to-change-the-d
Jul 06, 2017
Voltage suppressor specs for serial ports on the Passport.
       IEC 61000-4-2 (ESD) 15kV (air), 8kV (contact)       IEC 61000-4-4 (EFT) 40A (5/50ns),       IEC 6100...
https://www.digi.com/Support/knowledge-base/voltage-suppressor-specs-for-serial-ports-on-the-p
Jul 06, 2017
Port sharing on the LTS
Enabled via the LTS web ui and/or via the CLI under "set profile"Supports up to 4 sessions per port.Only one of the 4 sessions can be RealPort.  Example: One session being RealPort and the oth...
https://www.digi.com/Support/knowledge-base/port-sharing-on-the-lts
Jul 06, 2017
How can I find the serial number on an WatchPort Product
The serial number can be found on a white sticker typically located on the WatchPort device.  The serial number will start with an  S in parentheses and letters\numbers after the S.
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-watchport-p
Jul 06, 2017
How can I find the serial number on an ConnectPort Display Product
The serial number can be found on a white sticker typically located on the ConnectPort Display device.  The serial number will start with an  S in parentheses and letters\numbers aft...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-connect-(1)
Jul 06, 2017
How can I find the serial number on an RapidPort Product
The serial number can be found on a white sticker typically located on the RapidPort device.  The serial number will start with an  S in parentheses and letters\numbers after the S.
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-rapidport-p
Jul 06, 2017
HOW TO: Device Cloud: Add Data To A Data Stream
In this example, we will add data to a Data Stream associated with a device ID. We will be using the following web services interface:/ws/v1/streams/historyAdd Multiple Data Points to a StreamThis ...
https://www.digi.com/Support/knowledge-base/how-to-device-cloud-add-data-to-a-data-stream
Jul 06, 2017
HOW TO: Device Cloud: Query Settings From a Device Using /ws/sci
First: the way to interact with the device’s settings and state information is through RCI (Remote Command Interface). That is a device-level interface that is accessible via the Device Cloud SCI (...
https://www.digi.com/Support/knowledge-base/how-to-device-cloud-query-settings-from-a-device-u
Jul 06, 2017
AnywhereUSB Host Controller in Device Manager has a yellow warning icon with error code 10
This can be caused by a corrupt installation of the AnywhereUSB drivers or administrator permissions were not used when installing the drivers.  This may occur in any Windows operating sy...
https://www.digi.com/Support/knowledge-base/anywhereusb-host-controller-in-device-manager-(1)
Jul 06, 2017
How do I determine the driver version on an AnywhereUSB product
Finding the driver version of the AnywhereUSB driver is done through the AnywhereUSB config utility.  Click StartHighlight ProgramsHighlight AnywhereUSBClick AnywhereUSB Configuration Utility...
https://www.digi.com/Support/knowledge-base/how-do-i-determine-the-driver-version-on-an-anywhe
Jul 06, 2017
HOW TO: Stop Modem Scanning in Microsoft Windows
By default COM ports are scanned in Microsoft Windows for connected modems. A side effect of this action can lead to the port baud rate to changing to 1200 baud.  To turn off this feature, nav...
https://www.digi.com/Support/knowledge-base/how-to-stop-modem-scanning-in-microsoft-windows
Jul 06, 2017
Heat dissipation (BTU/hr) for the Passport.
==================================================                        &nb...
https://www.digi.com/Support/knowledge-base/heat-dissipation-btu-hr-for-the-passport
Jul 06, 2017
HOW TO: Create a Scheduled Task to Update the OS Firmware of an XBee Gateway ZB or ConnectPort X2e
Introduction:This article describes the creation of a Device Cloud Scheduled Task which can be used to update the OS Firmware of your XBee Gateway ZB and/or ConnectPort X2e for Smart...
https://www.digi.com/Support/knowledge-base/how-to-create-a-scheduled-task-to-update-the-os-fi
Jul 06, 2017
Ports used for clustering on the CM and Passport
Master/Slave Clustering : UDP 2020(Master)/ UDP 2003(Slave)Peer to Peer Clustering (Passport only): TCP 2005
https://www.digi.com/Support/knowledge-base/ports-used-for-clustering-on-the-cm-and-passport
Jul 06, 2017
How do I set up the built-in modem for out of band access on the CM and Passport
Steps:1.  Log into the web UI of the Passport.  On the left-hand side you will see "Peripherals" and under that "Modem Config".  Accept the defaults and click save/apply.2.  Log...
https://www.digi.com/Support/knowledge-base/how-do-i-set-up-the-built-in-modem-for-out-of-band
Jul 06, 2017
Steps to Factory Reset a Digi CM or Passport unit
This procedure will reset all settings on the unit to the factory defaults.  It is highly recommended the configuration is backed up prior to a factory reset. There are two ways to reset the...
https://www.digi.com/Support/knowledge-base/steps-to-factory-reset-a-digi-cm-or-passport-unit
Jul 06, 2017
How to uninstall the RapidPort in Windows
  You must have Administrator rights when uninstalling the Rapidport/4 driver.   At this time, the current Rapidport/4 driver is v5.70, and it's compatible with the following&nb...
https://www.digi.com/Support/knowledge-base/how-to-uninstall-the-rapidport-in-windows
Jul 06, 2017
How do I determine the firmware version on an AnywhereUSB product
The firmware version can be found listed in the web interface or the AnywhereUSB Configuration Utility.  Digi recommends to use the latest firmware and driver available. First Method...
https://www.digi.com/Support/knowledge-base/how-do-i-determine-the-firmware-version-on-an-anyw
Jul 06, 2017
How can I find the serial number on an HubPort Product
The serial number can be found on a white sticker typically located on the Hubport  device.  The serial number will start with an  S in parentheses and letters\numbers after the S.
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-hubport-pro
Jul 06, 2017
How can I find the serial number on an EdgePort Product
The serial number can be found on a white sticker typically located on the EdgePort device.   The serial number will start with an  S in parentheses and letters\numbers after the S.&...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-edgeport-pr
Jul 06, 2017
How can I find the serial number on an AnywhereUSB product
The serial number can be found on a white sticker typically located on the bottom of the AnywhereUSB device.  The serial number will start with an  S in parentheses and letters\numbe...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-anywhereusb
Jul 06, 2017
TransPort reboots when HTTPS service is enabled
Issue:  When enabling the HTTPS service on a TransPort, the TransPort immediately reboots when a connection with HTTPS to the TransPort is attempted.  This behavior is exhibited in TransP...
https://www.digi.com/Support/knowledge-base/transport-reboots-when-https-service-is-enabled
Jul 06, 2017
Do TransPorts support IPv6?
Starting with version 6.x of the firmware, TransPort routers running SarOS (WR11,21,31,41 and 44 models) support IPv6.
https://www.digi.com/Support/knowledge-base/do-transports-support-ipv6
Jul 06, 2017
Support Entitlement or Agreement Information Needed

https://www.digi.com/Support/knowledge-base/support-entitlement-or-agreement-information-neede
Jul 06, 2017
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud When a ConnectPort X Gateway is unable to Discover XBee nodes, we recommend pressing the small but...
https://www.digi.com/Support/knowledge-base/unable-to-discover-xbee-nodes-from-the-connectport
Jul 06, 2017
HOW TO: Change the Device Cloud Name on XBee Gateways (Formerly ConnectPort X2e) from the Web Interf
HOW TO: Change the Device Cloud Name on XBee Zigbee Gateways (Formerly: ConnectPort X2e)  from the Web InterfaceTo change the server name for the Device Cloud connection on the XBee Gateway, naviga...
https://www.digi.com/Support/knowledge-base/how-to-change-the-device-cloud-name-on-xbee-zigbee
Jul 06, 2017
How do I change a FIPS unit back to standard mode?
1. Connect the console port on the rear panel of the Digi unit to a serial port on a workstation. Use an Ethernet cable with a DB-9 adapter.2. Set up a terminal emulation program such as HyperTermi...
https://www.digi.com/Support/knowledge-base/how-do-i-change-a-fips-unit-back-to-standard-mode
Jul 06, 2017
HOW TO: Configure Modbus TCP to Modbus RTU Bridge using ConnectPort X2/X4 Gateways and Series 1 XBee
First make sure the Xbee nodes have joined with the ConnectPort X2/X4 802.15.4 Gateway:Once joined, ensure the XBee node settings are configured with the same PAN ID as the ConnectPort X2/X4 Gatewa...
https://www.digi.com/Support/knowledge-base/how-to-configure-modbus-tcp-to-modbus-rtu-brid-(1)
Jul 06, 2017
Competitive Matrix of CM verse Passport.

https://www.digi.com/Support/knowledge-base/competitive-matrix-of-cm-verse-passport
Jul 06, 2017
Hidden commands from the BIOS menu on the CM, Passport, and LTS.
1. Connect the console port on the rear panel of the Digi unit to a serial port on a workstation. Use an Ethernet cable with a DB-9 adapter.2. Set up a terminal emulation program such as HyperTermi...
https://www.digi.com/Support/knowledge-base/hidden-commands-from-the-bios-menu-on-the-cm-passp
Jul 06, 2017
HOW TO: Update Firmware on Etherlite Units from Windows using DGIPSERV
Download the DGIPSERV utility from the Digi web site here.    Also, download the firmware image applicable to your Etherlite model:  Execute the DgIpServ.exe utility and follow the p...
https://www.digi.com/Support/knowledge-base/how-to-update-firmware-on-etherlite-units-from-win
Jul 06, 2017
How do I update firmware on Digi ConnectPort LTS using the web interface
The Digi ConnectPort LTS can have the firmware installed using the web interface.  Install the ConnectPort LTS firmware and the ConnectPort LTS must be rebooted to complete the firmware u...
https://www.digi.com/Support/knowledge-base/how-do-i-update-firmware-on-digi-connectport-lts-u
Jul 06, 2017
How can I find the serial number on an ConnectPort TS\LTS Product
The serial number can be found on a white sticker typically located on the ConnectPort TS\LTS device.  The serial number will start with an  S in parentheses and letters\numbers afte...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-connectport
Jul 06, 2017
How to install COM Ports Installed by RealPort Drivers in Windows
Items to Note before StartingEnsure that the latest RealPort driver is being used, which can be downloaded from the Digi support site.  The RealPort driver file should be unzipped before runni...
https://www.digi.com/Support/knowledge-base/how-to-install-com-ports-installed-by-realport-dri
Jul 06, 2017
Brief description of all standard config files on the CM
All config files are in /tmp/cnf and subdirectories off it.  Here is a brief description of them as of the 1.9.5.x firmware: --          ...
https://www.digi.com/Support/knowledge-base/brief-description-of-all-standard-config-files-on
Jul 06, 2017
Running cron jobs on the ConnectPort LTS
All steps below are run from the ConnectPort LTS bash shell. #> bash First run the cron daemon:     /bin/crond Next create your cron config file:    vi /usr2/s...
https://www.digi.com/Support/knowledge-base/running-cron-jobs-on-the-lts
Jul 06, 2017
What to do when you see a Resource Shortage on your TransPort
If you see the following in the debug.txt:'modemstat ?'                 Outcome: Resource shortage   ...
https://www.digi.com/Support/knowledge-base/what-to-do-when-you-see-a-resource-shortage-on-you
Jul 06, 2017
Setting permissions for remote users on the ConnectPort LTS
If there is no user name on the ConnectPort LTS, all users who passed authentication from the remote server gets ruser permissions. If there is a user name on the ConnectPort LTS, all users who pa...
https://www.digi.com/Support/knowledge-base/setting-permissions-for-remote-users-on-the-lts
Jul 06, 2017
Setting link aggregation (802.3ad bonding) on the ConnectPort LTS
To enable:     CLI:  #> set bonding     Web:  Network -> IP Settings -> Network Bonding          &nb...
https://www.digi.com/Support/knowledge-base/setting-link-aggregation-802-3ad-bonding-on-the-lt
Jul 06, 2017
Port buffer location on the LTS
From the LTS bash shell:#> bashThe port log file(s) are located in the /var/log directory.File name is portXlog.info where X is the actual port number (starting from 1).
https://www.digi.com/Support/knowledge-base/port-buffer-location-on-the-lts
Jul 06, 2017
Rules for setting a strong password on the ConnectPort TS
Strong password enforcement is set via the CLI under 'set syssecurity enforce=off/on' To meet the strong password rule in the ConnectPort LTS, more than 4 cases of the following list shoul...
https://www.digi.com/Support/knowledge-base/rules-for-setting-a-strong-password-on-the-lts
Jul 06, 2017
Maximum Number of Concurrent Sessions Per Port on the CM and Passport
You can run up to a maximum of 16 simultaneous sessions per port.
https://www.digi.com/Support/knowledge-base/maximum-number-of-concurrent-sessions-per-port-on
Jul 06, 2017
About the AnywhereUSB IgnoreSerialNumberList feature
Attaching multiple USB devices that share the same serial number to an AnywhereUSB may cause issues such as bluescreens (BSOD's).  As the name implies, the AnywhereUSB's "IgnoreSerialN...
https://www.digi.com/Support/knowledge-base/about-the-anywhereusb-ignoreserialnumberlist-featu
Jul 06, 2017
How to use a TransPort's Ethernet port as the WAN interface
For most model TransPorts, the PPP 1 interface is the default cellular WAN interface.  If needed, an Ethernet interface may be used instead for WAN connectivity, for example, to connect to a s...
https://www.digi.com/Support/knowledge-base/how-to-use-a-transport-s-ethernet-port-as-the-wan
Jul 06, 2017
HOW TO: Install the RealPort Driver in Ubuntu Linux
The latest source rpm driver supporting the latest kernels is available for download from:http://www.digi.com/support/productdetail?pid=3037&type=drivers?Make certain the rpm, alien, kerne...
https://www.digi.com/Support/knowledge-base/how-to-install-the-realport-driver-in-ubuntu-linux
Jul 06, 2017
Console Management Configuration with PortServer TS/II and Digi One Products
Most network devices such as routers, switches, and servers offer EIA-232 serial port(s) for management. Typically you would hook up a modem, dumb terminal, or PC running a terminal emulation progr...
https://www.digi.com/Support/knowledge-base/console-management-configuration-with-portserver-t
Jul 06, 2017
Description of the hardware diagnostic options on the LTS via the LCD display
LCD Diagnostic (Auto, Individual) menu runs the following 7 tests.1.    EEPROM-    Write some data to EEPROM and read back to check2.    UART (Internal ...
https://www.digi.com/Support/knowledge-base/description-of-the-hardware-diagnostic-options-on
Jul 06, 2017
What do my LEDs mean on my WR11?
WR11 LEDs The Service LED for the WR11 is missing a description in the Digi TransPort User Guide.  For convenience, here is a description for all LEDs for the TransPort WR11.• SERVICE LED: Indicat...
https://www.digi.com/Support/knowledge-base/what-do-my-leds-mean-on-my-wr11
Jul 06, 2017
How do you update the firmware on an EdgePort device in Windows
The EdgePort firmware is automatically updated to the latest version when connecting the EdgePort to a Windows computer that has the latest EdgePort driver already installed. Note that the fir...
https://www.digi.com/Support/knowledge-base/how-do-you-update-the-firmware-on-an-edgeport-devi
Jul 06, 2017
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
Items to Note before Starting:Ensure to document the IP address and COM port numbers already installed on the PC before uninstalling the COM ports installed by RealPort drivers.  This can inc...
https://www.digi.com/Support/knowledge-base/how-to-uninstall-com-ports-installed-by-realport-d
Jul 06, 2017
Linux and Kernel Revision of the ConnecPort LTS
The ConnectPort LTS runs an embedded Linux operating system: Distribution: DENX ELDK v4.2 Kernel: 2.6.25  
https://www.digi.com/Support/knowledge-base/linux-revision-and-kernel-rev-of-the-lts
Jul 06, 2017
List of SNMP supported MIB files for the LTS
For SNMP Get/Set:     - Digi SMI     - Digi Connectport LTS MIB     - Digi MEI     - Digi Power Supply MIB     - Char...
https://www.digi.com/Support/knowledge-base/list-of-snmp-supported-mib-files-for-the-lts
Jul 06, 2017
Digi Device Discovery Tool or ADDP Shows Device as Misconfigured
The Digi Device Discovery Tool will figure out what it believes to be your Network Adapters IP Address and Submask, and if a Digi Unit on the network reports back with an IP address that does not s...
https://www.digi.com/Support/knowledge-base/digi-device-discovery-tool-shows-unit-as-misconfig
Jul 06, 2017
How to test a TransPort USB port
If facing issues with a TransPort USB port, please carefully follow the instructions described below before potentially requesting an RMA for defective hardware.  These tests may also want to ...
https://www.digi.com/Support/knowledge-base/how-to-test-a-transport-usb-port
Jul 06, 2017
Steps to load the IOS on to a Cisco via xmodem on the Passport
1)    Login as root/root 2)    Connect #  (# being the actual port number) 3)    Make sure the Cisco is at rommon prompt (enable, reload, send br...
https://www.digi.com/Support/knowledge-base/steps-to-load-the-ios-on-to-a-cisco-via-xmodem-on
Jul 06, 2017
What characters are not allowed in the TACACS secret key on the Passport?
You cannot use the following three characters in a secret key: "#" (comment), "\" (backslash), " " (space) All other alphanumeric and special characters can be used.
https://www.digi.com/Support/knowledge-base/what-characters-are-not-allowed-in-the-tacacs-secr
Jul 06, 2017
What certificate does the Digi CM and Passport use?
Since the product can only ship with self-signed certificates (because we don't know what IP address is going to be used),  customers have to either generate their own valid certificates a...
https://www.digi.com/Support/knowledge-base/what-certificate-does-the-cm-and-passport-use
Jul 06, 2017
Memory locations on the Digi Passport
1. EEPROM - Stores device information such as model code, firmware version, Ethernet MAC addresses.  These are factory settings and there is no user information. 2. Flash memory - Stores Pass...
https://www.digi.com/Support/knowledge-base/memory-locations-on-the-digi-passport
Jul 06, 2017
Creating a login message on the Connectport TS
This allows you to assign a login message of your choosing to a user.  Immediately after logging in as this user the message will be displayed.First create a standard text file with any inform...
https://www.digi.com/Support/knowledge-base/creating-a-login-message-on-the-connectport-ts
Jul 06, 2017
When installing AnywhereUSB driver, receive operating system is not adequate error
Typically this is caused by using the wrong AnywhereUSB driver for the operating system being used. When trying to install the AnywhereUSB 32 bit driver in a 64 bit operating system or when trying...
https://www.digi.com/Support/knowledge-base/when-installing-anywhereusb-driver-receive-operati
Jul 06, 2017
AnywhereUSB Host Controller in Device Manager has a yellow warning icon with error code 31
This can be caused by a corrupt installation of the AnywhereUSB drivers or administrator permissions were not used when installing the drivers.  This may occur in any Windows operating sy...
https://www.digi.com/Support/knowledge-base/anywhereusb-host-controller-in-device-manager-has
Jul 06, 2017
connecting an antenna to the xbee gateway
The Digi XBee Gateway has internal cellular and ZigBee antennas. It is not possible to connect an external one.
https://www.digi.com/Support/knowledge-base/connecting-an-antenna-to-the-xbee-gateway
Jul 06, 2017
reset an ME or WiME back to factory defaults while it's on the Digi Prototype board
With the Digi powered off connect pins 2 & 3  of the P12 pin header.  Then power the Digi up and wait for about a minute.  You can then power the device off, remove the connectio...
https://www.digi.com/Support/knowledge-base/reset-an-me-or-wime-back-to-factory-defaults-while
Jul 06, 2017
troubleshooting GPS problems on Digi Connect Core 3G 9P
The GPS is part of the modem, so it does not appear as a separate USB device.  There is a separate USB interface for the NMEA port.  That appears on the connections management page (CC3G ...
https://www.digi.com/Support/knowledge-base/troubleshooting-gps-problems-on-digi-connect-core
Jul 06, 2017
Wi-ME -S PnP doesn't allow to change WiFi parameters without having a WiFi connection
DC-WME-01T-S EOS: 82000977_M3 2.17.3.2has no serial port command line interface (CLI) enabled by default.Also using the "reset to factory defaults" method does not have the CLI enabled.Recently due...
https://www.digi.com/Support/knowledge-base/wi-me-s-pnp-doesn-t-allow-to-change-wifi-parameter
Jul 06, 2017
can the digi plug and play firmware support modbus?
The answers regarding modbus will depend if one is using an actual X2 or the Xbee Gateway.Assuming it's the X2, then Here's the Modbus Python Resource Page:http://www.digi.com/wiki/develope...
https://www.digi.com/Support/knowledge-base/can-the-digi-plug-and-play-firmware-support-modbus
Jul 06, 2017
determining flash and RMA sizes on a transport WR product via python
Determining memory and flash would need to be done with the sarcli() python module.  With it you call the appropriate CLI command to determine memory and flash.  Transport command he...
https://www.digi.com/Support/knowledge-base/determining-flash-and-rma-sizes-on-a-transport-wr
Jul 06, 2017
changing dia web interface
This can be done by editing the dia.yml file.  Inside of it there will be a presentation section.  You can edit the 'page' value.  In the example below we are specifying the path of 'id...
https://www.digi.com/Support/knowledge-base/changing-dia-web-interface
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here:https://github.com/vlet/iec104Otherwise we would suggest to use Google for further research.
https://www.digi.com/Support/knowledge-base/convert-iec-104-protocol-to-iec-101
Jul 06, 2017
NTP requirements for connectivity
If you are facing connectivity problems, such as not able to connect to Remote Manager or build a VPN tunnel with certificates, check the time and date settings, such as NTP or SNTP settings on the...
https://www.digi.com/Support/knowledge-base/ntp-requirements-for-connectivity
Jul 06, 2017
How to Factory Default a Transport router
There is a physical reset button on the underside of most routers.  Holding this button in for 5 seconds, after the unit has been powered on, will perform a factory reset on the router. &...
https://www.digi.com/Support/knowledge-base/how-to-factory-default-a-transport-router
Jul 06, 2017
What would cause the Sensor Error State (SER) to go to 0 on a Connect Tank?
The 'ser' variable, under Data Streams in Device Cloud, stands for Sensor State Error.  This variable can have two states:0 — sensor error1 — no errorSo what would cause it to go to ...
https://www.digi.com/Support/knowledge-base/what-would-cause-the-sensor-error-state-ser-to-go
Jul 06, 2017
Event log size in Digi ConnectPort and Connect Wan
The event log is implemented as a ring buffer, and the allocated memory chunk is 64KB. Each log entry is actually variable in size, depending upon the amount of text in the message. For each entry,...
https://www.digi.com/Support/knowledge-base/event-log-size-in-digi-connectport-and-connect-wan
Jul 06, 2017
How do I force DDNS updates on the Digi Connect Wan
To force an update of the DDNS registration with the service provider, the following cli command will do:     set ddns action=updatenow
https://www.digi.com/Support/knowledge-base/how-do-i-force-ddns-updates-on-the-digi-connect-wa
Jul 06, 2017
Adding a Digi Device to the Digi Device Cloud Platform
This article explains how to add your Digi device to the Digi Device Cloud. This article assumes that you have already set up your device to connect to the Device Cloud and that you have a Dev...
https://www.digi.com/Support/knowledge-base/adding-a-digi-device-to-the-digi-device-cloud-plat
Jul 06, 2017
Cabling Pin Outs for Digi PortServer TS MEI RS-485
RJ45 10 pin (4 wire)Two wires (one twisted pair) are required for each signal, a positive lead ("+"), and a negative lead ("-"). The "+" leads at one end of the cable must be connected to...
https://www.digi.com/Support/knowledge-base/cabling-pin-outs-for-digi-portserver-ts-mei-rs-485
Jul 06, 2017
4G LTE RSSI vs RSRP
Here are a few takeaways about RSSI and RSRP as signal strength measurement techniques for LTE:       RSSI varies with LTE downlink bandwidth.  For example, even if ...
https://www.digi.com/Support/knowledge-base/4g-lte-rssi-vs-rsrp
Jul 06, 2017
Does the Transport LTE line support LTE Band 14 Public Safety?
Currently non of our Transport Models support LTE Public Safety Band 14.
https://www.digi.com/Support/knowledge-base/does-the-transport-lte-line-support-lte-band-14-pu
Jul 06, 2017
Setting up virtual NAT in VPN Tunnel on Digi Connect Wan Cellular gateways
You can accomplish what you want using IPsec plus NAT. Our routers support something we call VPN Virtual Host mode (it is not called that anywhere in the WebUI) specifically for this reason. Essent...
https://www.digi.com/Support/knowledge-base/setting-up-virtual-nat-in-vpn-tunnel-on-digi-conne
Jul 06, 2017
How to force an SNTP/NTP time update
CLI Command to force a TransPort SNTP/NTP time update: sntp 0 now
https://www.digi.com/Support/knowledge-base/how-to-force-an-sntp-ntp-time-update
Jul 06, 2017
Manual SMS commands for Transport
If you are trying to process SMS messages manually you need to ensure that the SMS polling interval is set to zero and the SMS caller ID is removed. Otherwise, the router will try and process the m...
https://www.digi.com/Support/knowledge-base/manual-sms-commands-for-transport
Jul 06, 2017
CLI command to do a factory reset of a Digi Transport
How to do a reset of a Digi Transport via CLI: To reset the router’s configuration to the factory defaults, use the following commands:del pwds.da0copy config.fac config.da0These commands assu...
https://www.digi.com/Support/knowledge-base/cli-command-to-do-a-factory-reset-of-a-digi-transp
Jul 06, 2017
Device Not Reachable on the Network and the IP Address Shows as: 169.254.x.x
Whether due to a network problem, or the lack of a DHCP server on the local network to hand out IP addresses, the device is unable to obtain an IP address.  As a result, the device will t...
https://www.digi.com/Support/knowledge-base/device-not-reachable-on-the-network-and-the-ip-add
Jul 06, 2017
How to disable the TransPort Getting Started Wizard
In order to disable the "Getting Started Wizard" that may keep appearing on the landing page of a TransPort's web interface, please follow the steps below.1. Open the TransPort's web interface...
https://www.digi.com/Support/knowledge-base/how-to-disable-the-transport-getting-started-wizar
Jul 06, 2017
Unable to configure the mobile settings error
This error message means the cellular modem module ("radio") is not being recognized by the Digi device's Operating System.It is unfortunately very unlikely to recover from this type ...
https://www.digi.com/Support/knowledge-base/unable-to-configure-the-mobile-settings-error
Jul 06, 2017
TransPort Carrier switching wizard consistently fails to run
Issue:  Selecting the Carrier switching wizard from the "Wizards" section in the TransPort web interface, then clicking the Next button fails to launch the Carrier switching wizard.  Depe...
https://www.digi.com/Support/knowledge-base/transport-carrier-switching-wizard-consistently-fa
Jul 06, 2017
HOW TO: Factory Reset Digi One IA/IAP Device
            There are 2 methods which can be used to factory reset these devices, the web interface or by using the reset button on the unit.Web ...
https://www.digi.com/Support/knowledge-base/how-to-factory-reset-digi-one-ia-iap-device
Jul 06, 2017
Configuring a Digi TransPort router for Remote Manager connectivity - Web User Interface (WebUI) met
Introduction:This article will discuss how to configure your Digi TransPort router for use with Remote Manager by utilizing the built-in Web User Interface (WebUI) of the Digi TransPort i...
https://www.digi.com/Support/knowledge-base/configuring-a-digi-transport-router-for-remote-man
Jul 06, 2017
TransPort missing menu options from web interface
Issue:  Some menu options on the left-hand side of the TransPort web interface are "missing".Cause:  Likely, the TransPort User that's logged into the TransPort web interface has limited ...
https://www.digi.com/Support/knowledge-base/transport-missing-menu-options-from-web-interface
Jul 06, 2017
HOW TO: Install Drivers in SCO OpenServer Version 6.0
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers: # pkgadd -d (full_path)/driver_name For example, if the driver image resi...
https://www.digi.com/Support/knowledge-base/how-to-install-drivers-in-sco-openserver-legend-ve
Jul 06, 2017
How do I install the AnywhereUSB driver in Windows?
Notes:You must have Administrator rights when installing the AnywhereUSB driver.At this time, the current AnywhereUSB driver is v3.91.231, which is compatible with the following Windows Operating S...
https://www.digi.com/Support/knowledge-base/how-do-i-install-the-anywhereusb-driver-in-windows
Jul 06, 2017
XBee PRO SX Product Manual
Click here for the XBee PRO SX product manual.
https://www.digi.com/Support/knowledge-base/xbee-pro-sx-product-manual
Jul 06, 2017
HOW TO: Configure Static IP Address and Network Parameters with Digi ConnectPort X2e SE Smart Energy
HOW TO: Configure Static IP Address and Network Parameters with Digi ConnectPort X2e SE Smart Energy Gateways When you connect an Ethernet or Wi-Fi Digi Smart Energy gateway to your LAN, it first t...
https://www.digi.com/Support/knowledge-base/how-to-configure-static-ip-address-and-network-par
Jul 06, 2017
Wireless Vehicle Bus Adapter (WVA) TLS v1.2 Support
As of Firmware version 3.2.25.2, the Wireless Vehicle Bus Adapter (WVA) only supports TLS v1.2 to avoid the "BEAST" OpenSSL vulnerability.  All previous versions of SSL are no longer supported...
https://www.digi.com/Support/knowledge-base/wireless-vehicle-bus-adapter-wva-tls-v1-2-support
Jul 06, 2017
HOW TO: Create a Device Cloud Task
The following example shows how to create a task on Digi's Device Cloud to upload a Python file to a device connected to the Device Cloud.Login to your Device Cloud account and select Device M...
https://www.digi.com/Support/knowledge-base/how-to-create-a-device-cloud-task
Jul 06, 2017
Setting remotely authenticated web users for admin rights on the Digi CM and Passport
1.  Set remote web authentication (Radius, TACACS, etc). Network->Web server config->Authentication2.  Create an Access list titled web_admin or web_padmin to create a system or por...
https://www.digi.com/Support/knowledge-base/setting-remotely-authenticated-web-users-for-admin
Jul 06, 2017
HOW TO: Install the DGAP AccelePort C/X, EPC/X, XEM, Xr PCI driver in Red Hat, Fedora or SuSE Linux
Note: The driver has only been tested on 2.6.x and 2.4.x kernels, 3.x and 4.x kernels do not have driver support.Capture the driver installation/compilation details into a file called typescript:# ...
https://www.digi.com/Support/knowledge-base/how-to-install-the-dgap-acceleport-cx-epcx-xem-xr
Jul 06, 2017
HOW TO: Configure Login (getty) Using Upstart in Fedora
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of th...
https://www.digi.com/Support/knowledge-base/how-to-configure-getty-in-newer-versions-of-fedora
Jul 06, 2017
Password Complexity Rules for the Digi CM
This refers to turning on password complexity via the web UI or CLI:System admin – Security profile – Password security – Enforce password complexity=Enable 1. Cannot include all...
https://www.digi.com/Support/knowledge-base/password-complexity-rules-for-the-cm
Jul 06, 2017
HOW TO: Configure Getty Using Upstart in Ubuntu Linux
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty ...
https://www.digi.com/Support/knowledge-base/how-to-configure-getty-in-newer-versions-of-ubuntu
Jul 06, 2017
How do I update firmware on Digi ConnectPort Display using the web interface?
The Digi ConnectPort Display can have the firmware installed using the web interface.   Install the ConnectPort Display firmware and the ConnectPort Display must be rebooted to complete t...
https://www.digi.com/Support/knowledge-base/how-do-i-update-firmware-on-digi-connectport-displ
Jul 06, 2017
How do I backup the configuration of the ConnectPort Display device?
The configuration of the ConnectPort Display device can be saved to a file.    The backup configuration can be done through the web interface.   Passwords and key...
https://www.digi.com/Support/knowledge-base/how-do-i-backup-the-configuration-of-the-connectpo
Jul 06, 2017
What does the RealPort WAN link setting do?
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, a running count...
https://www.digi.com/Support/knowledge-base/what-does-the-realport-wan-link-setting-do
Jul 06, 2017
How do I backup the configuration of the AnywhereUSB device
The configuration of the AnywhereUSB device can be saved to a file.    The backup configuration can be done through the web interface.    Note:   The le...
https://www.digi.com/Support/knowledge-base/how-do-i-backup-the-configuration-of-the-anywhereu
Jul 06, 2017
I have phantom serial ports in Windows. How can I remove them?
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in ...
https://www.digi.com/Support/knowledge-base/i-have-phantom-serial-ports-in-windows-how-can-i-r
Jul 06, 2017
What does serial optimization do on the ConnectPort LTS?
This option can only be set via the ConnectPort LTS CLI:#> set serial optimize=[throughput|latency]Factory default is optimize=throughput.If you set optimize=latency, the RX FIFO Trigger level o...
https://www.digi.com/Support/knowledge-base/what-does-serial-optimization-do-on-the-lts
Jul 06, 2017
HOW TO: Remove Unused COM Ports for Re-assignment with Windows RealPort
This guide shows instructions on how to remove and change COM Port Assignments in Windows 7. Because the process requires you to enter the Device Manager, caution is advised.  Show all Com Po...
https://www.digi.com/Support/knowledge-base/how-to-remove-unused-com-ports-for-re-assignment-w
Jul 06, 2017
Maximum Number of Industrial Automation Table Entries on the ConnectPort X2D
Maximum Number of Industrial Automation Table Entries on the ConnectPort X2DThe ConnectPort X2D units will accept a maximum number of 8 Message Sources (Active Clients or Masters) and a maximum num...
https://www.digi.com/Support/knowledge-base/maximum-number-of-industrial-automation-table-entr
Jul 06, 2017
Setting permissions for remotely authenticated users on the ConnectPort LTS
Permissions for radius users are assigned by the ‘ruser’ user account.  This is one of the three default accounts on the LTS (others being root and admin).We use a fixed service-ty...
https://www.digi.com/Support/knowledge-base/setting-permissions-for-remotely-authenticated-use
Jul 06, 2017
What are the two extra ports in the RealPort driver for the ConnectPort LTS?
Selecting the ConnectPort LTS when loading the RealPort driver shows an extra two ports.  Example, the ConnectPort LTS 32 will show 34 for the default.  Example below is regarding the Wi...
https://www.digi.com/Support/knowledge-base/what-are-the-two-extra-ports-in-the-realport-drive
Jul 06, 2017
How can I find the serial number on an PassPort Product
The serial number can be found on a white sticker typically located on the PassPort device.  The serial number will start with an  S in parentheses and letters\numbers after the S.&n...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-passport-pr
Jul 06, 2017
How can I find the serial number on an CM Product
The serial number can be found on a white sticker typically located on the CM device.  The serial number will start with an  S in parentheses and letters\numbers after the S. No...
https://www.digi.com/Support/knowledge-base/how-can-i-find-the-serial-number-on-an-cm-product
Jul 06, 2017
Part Numbers for Connect Tank
Here is where you can find the newest CT part numbers:http://www.digi.com/products/xbee-rf-solutions/gateways/digi-connect-tank#partnumbers
https://www.digi.com/Support/knowledge-base/part-numbers-for-connect-tank
Jul 06, 2017
SECURITY VULNERABILITY CVE-2016-5696: OFF-PATH ATTACK
A new vulnerability has arisen that has attracted significant attention. As always, Digi tracks all vulnerabilities that emerge and reviews these security issues regarding their impact on Digi prod...
https://www.digi.com/Support/knowledge-base/security-vulnerability-cve-2016-5696-off-path-atta
Jul 06, 2017
How to update the firmware on a Digi TransPort router using FTP to a version earlier than 5.2.9.13
 This article explains how to update to firmware versions earlier than 5.2.9.13 on a Digi TransPort or Sarian router using an FTP or SFTP client.  Updating the firmware by FTP or SFTP...
https://www.digi.com/Support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-rou
Jul 06, 2017
How to update the firmware on a Digi TransPort router using the Web interface
           This article explains how to update the firmware on a Digi TransPort router using the Web interface. It applies only to Digi TransPort firmware versions 5.1...
https://www.digi.com/Support/knowledge-base/how-to-update-the-firmware-on-a-digi-transport-(1)
Jul 06, 2017
HOW TO: Use ARP-Ping to assign an IP address to PortServer TS and Digi One products
Without a DHCP server and the inability to discover the unit on your network, the next  easiest way to configure a static IP address, is by using ARP-Ping.An IP address can be configured by ma...
https://www.digi.com/Support/knowledge-base/how-to-use-arp-ping-to-assign-an-ip-address-to-por
Jul 06, 2017
Understanding TCP and UDP Ports on the Wireless Vehicle Adapter
When using the Digi Wireless Vehicle Adapter (WVA), there are several options for gathering vehicle telematics data from the unit.  Two of the most popular are:Interact directly with the WVA t...
https://www.digi.com/Support/knowledge-base/understanding-tcp-and-udp-ports-on-the-wireless-ve
Jul 06, 2017
Using YMODEM to Update Firmware on the Digi Connect Tank & Connect Sensor
Prerequisites 1)  TeraTerm must be installed on the PC before starting.  Other terminal emulators that support YMODEM file transfers may be compatible, but will not be covered in thi...
https://www.digi.com/Support/knowledge-base/using-ymodem-to-update-firmware-on-the-digi-connec
Jul 06, 2017
How to pre-configure automatic Edgeport COM port assignments
Background:  When an Edgeport is installed using the standard installation process, described here: https://www.digi.com/support/knowledge-base/how-to-install-the-edgeport-driver-in-windows, t...
https://www.digi.com/Support/knowledge-base/how-to-pre-configure-automatic-edgeport-com-port-a
Jul 06, 2017
tel_update command in QN 43 fails
Issue:  The "tel_update" CLI command mentioned in Digi TransPort Quick Note 43 fails to run properly.Cause:  This issue is due to a bug in older TransPort firmware.  Firmware between 5.2....
https://www.digi.com/Support/knowledge-base/tel-update-command-in-qn-43-fails
Jul 06, 2017
Does the AnywhereUSB TS44 support multiple computer connections?
All 4 of the USB ports of the AnywhereUSB TS44 model can connect to one computer at a time, giving that computer access to all of the USB devices attached to all 4 ports. The 4 USB ports cannot be ...
https://www.digi.com/Support/knowledge-base/does-the-anywhereusb-ts44-support-multiple-compute
Jul 06, 2017
Maximum payload size for Digi RF products
When a Digi radio is being used in transparent (AT) mode, packet size is not a major concern because the data packets will be fragmented as needed. When transmitting data using API frames, it is im...
https://www.digi.com/Support/knowledge-base/maximum-payload-size-for-digi-rf-products
Jul 06, 2017
How to Identify and Recover a Programmable XBee
First lets described what a Programmable XBee module is and how to determine if you have one.  A Programmable XBee is an XBee module that has an additional HCS08 FreeScale 8 bit microprocessor on b...
https://www.digi.com/Support/knowledge-base/how-to-identify-and-recover-a-programmable-xbee
Jul 06, 2017
How to Test the Serial Ports on a Digi TransPort
Testing the Serial PortsItems needed:1. Serial Cable (straight through) - Typically a DB9 cable for most models2. FlashWriter Utility:  http://ftp1.digi.com/support/firmware/FlashWriter.zip&nb...
https://www.digi.com/Support/knowledge-base/how-to-test-the-serial-ports-on-a-digi-transport
Jul 06, 2017
How do I test to see if a SIM slot is bad in a Digi Transport via CLI commands
With the router powered off, insert a SIM card into BOTH SIM slots of the Digi Transport and open the CLI interface.Access to the CLI (Command Line Interface) – this can be achieved:Throu...
https://www.digi.com/Support/knowledge-base/how-do-i-test-to-see-if-a-sim-slot-is-bad-in-a-dig
Jul 06, 2017
How to connect meters to Digi Transport
Does Digi have any documents on how to hook up Utility Meters to the Digi Transport product.See link below for Documentation on this:http://www.digi.com/pdf/meter-engineers-handbook-for-cellular-co...
https://www.digi.com/Support/knowledge-base/how-to-connect-meters-to-digi-transport
Jul 06, 2017
DynDNS not updating after a reboot
We have seen instances where the carrier’s proxy was stopping DynDNS updates after a reboot of the router.  Changing the port to something other than port 80 helped. DynDNS can use p...
https://www.digi.com/Support/knowledge-base/dyndns-not-updating-after-a-reboot
Jul 06, 2017
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopba...
https://www.digi.com/Support/knowledge-base/how-to-perform-loopback-testing-in-unix-and-linux
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6/7
First ensure the following package dependencies are installed on your system:make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh.The kernel-dev...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-in-red-hat-or-centos-6-and
Jul 06, 2017
HOW TO: Troubleshooting and Monitoring using the Linux RealPort dpa.dgrp Utility
The dpa.dgrp utility will provide status, monitoring and troubleshooting abilities for the RealPort daemon and serial ports via the Linux RealPort host.  Does not require XwindowsRequires roo...
https://www.digi.com/Support/knowledge-base/how-to-troubleshooting-and-monitoring-using-the-li
Jul 06, 2017
HOW TO: Steps for Updating the Linux RealPort Driver
We recommend installing the latest driver release from:http://www.digi.com/support/productdetail?pid=2247&type=drivers  Update instructions:  cp /etc/dgrp.backing.store /etc/orig.dgr...
https://www.digi.com/Support/knowledge-base/how-to-steps-for-updating-the-linux-realport-drive
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
https://www.digi.com/Support/knowledge-base/does-digi-offer-a-desktop-version-of-remote-manage
Jul 06, 2017
TransPort unable to obtain Static mobile IP from cellular provider
Issue:  The cellular interface of a Digi TransPort is not obtaining a certain expected static mobile IP address.Cause:  Because the TransPort uses the mobile IP address that's handed to i...
https://www.digi.com/Support/knowledge-base/transport-unable-to-obtain-static-mobile-ip-from-c
Jul 06, 2017
TransPort Modbus Configuration
Overview This section will walk through settings for configuring the Modbus engine on the serial port for both Master and Slave configurations.  For sending Modbus data from the TransPort...
https://www.digi.com/Support/knowledge-base/transport-modbus-configuration
Jul 06, 2017
TransPort WR31 GPIO settings missing from web interface
WR31 firmware versions previous than 5.2.14.3 only offered access to GPIO settings from the WR31 CLI (Command-Line Interface).  GPIO settings were added to the WR31 web interface in Traversion...
https://www.digi.com/Support/knowledge-base/transport-wr31-gpio-settings-missing-from-web-inte
Jul 06, 2017
Rapidport/4 AT and S-Register command reference
For information about the AT Commands and S-Registers supported by the Digi Rapidport/4, please refer to the MultiTech MultiModem & SocketModem MT9234SMI series AT Commands ...
https://www.digi.com/Support/knowledge-base/rapidport-4-at-and-s-register-command-reference
Jul 06, 2017
Empty tiles in TransPort web interface
Issue:  After logging in to a TransPort web interface, some of the square "tiles" are empty.  Some other options might also be missing from the Navigation, such as one or more Interfaces ...
https://www.digi.com/Support/knowledge-base/empty-tiles-in-transport-web-interface
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
https://www.digi.com/Support/knowledge-base/can-a-transport-in-ip-passthrough-mode-connect-to
Jul 06, 2017
HOWTO - Safely test TransPort firewall rule changes before saving them
Article summary:Digi suggests setting up a scheduled TransPort reboot, to provide x amount of minutes for the user to test the updated firewall rules, to confirm that they not only work as expected...
https://www.digi.com/Support/knowledge-base/howto-safely-test-transport-firewall-rule-changes
Jul 06, 2017
Bit Masks and the SC Parameter
For the SC parameter:The selection of channels is set by use of the SC (Scan Channels) parameter.  This is a bitmask. By setting the bitmask, you can force a choice of either a range...
https://www.digi.com/Support/knowledge-base/bit-masks-and-the-sc-parameter
Jul 06, 2017
TransPort can't be discovered with Digi Device Discovery Utility
Beginning with Transport firmware v5.2.14.5, the Device Discovery (ADDP) Service, which is required for the Device Discovery Utility to work, is disabled by default for security reasons.NOTE: ...
https://www.digi.com/Support/knowledge-base/transport-can-t-be-discovered-with-digi-device-dis
Jul 06, 2017
TransPort Wi-Fi Access Point frequencies and dual-band support
This KB article aims to explain what Wi-Fi frequencies a TransPort uses, when in AP (Access Point) mode, and Dual-Band support. The "A" mode uses 5 GHz (only).The "A/N" mode us...
https://www.digi.com/Support/knowledge-base/transport-wi-fi-access-point-frequencies-and-dual
Jul 06, 2017
Which TransPort models offer dual radio Wi-Fi?
As of the time of this writing, the TransPort WR44R and TransPort WR64 models offer the "dual radio" Wi-Fi option, which provides two unique Wi-Fi interfaces.NOTE:  For the WR44R, This feature...
https://www.digi.com/Support/knowledge-base/which-transport-models-offer-dual-radio-wi-fi
Jul 06, 2017
Using the internal temperature in Connect Sensor
Receiving the ambient temperature from a location where assets are being monitored is almost always valuable information.  To address this customer need, the Connect Sensor has an internal amb...
https://www.digi.com/Support/knowledge-base/using-the-internal-temperature-in-connect-sensor
Jul 06, 2017
Keep your firmware and configurations in sync across your entire deployed inventory
If you have a common configuration and firmware version that you’ve tested and you want to ensure your deployed device inventory stays in sync with that combination, you can use the Profile Manager...
https://www.digi.com/Support/knowledge-base/keep-your-firmware-and-configurations-in-sync-acro
Jul 06, 2017
Access historical data of the same type from multiple devices
If you have thousands of devices uploading time-series data like cellular health statistics and want an easy way to extract those data, try the Query Monitor API from Digi Remote Manager.Using RSSI...
https://www.digi.com/Support/knowledge-base/access-historical-data-of-the-same-type-from-multi
Jul 06, 2017
What groups does the WR31 Support under Class 1 Dev 2?
WR31 Class 1 Division 2, Groups A,B,C,D Hazardous Location statementThe TransPort WR31 is suitable for use in Class I, Division 2, Groups A, B, C, and D or Non-hazardous locations only.These d...
https://www.digi.com/Support/knowledge-base/what-groups-does-the-wr31-support-under-class-1-de
Jul 06, 2017
Digi FlashWriter Error Messages and Recommendations for Resolving the Issue
Digi Flashwriter error messages:    Error Message :   Recommendation :  Unable to establish contact with Marvel CPU, please try again. This should not occur ...
https://www.digi.com/Support/knowledge-base/digi-flashwriter-error-messages-and-recomendations
Jul 06, 2017
WR44v2 Cellient module not responding to AT command
Resolved in firmware version  5.2.9.13  and later.
https://www.digi.com/Support/knowledge-base/wr44v2-cellient-module-not-responding-to-at-comman
Jul 06, 2017
What's the part number of the WR44/WR41 Fleet Power Cable?
Replacement cables can be ordered from Digi using the following part numbers:76000873 – Fleet Power Cable for TransPort WR4476000874 – Fleet Power Cable for TransPort WR41 
https://www.digi.com/Support/knowledge-base/what-s-the-part-number-of-the-wr44-wr41-fleet-powe
Jul 06, 2017
Monitoring Digital I/O on the WR31
If you are interested in monitoring a switch with the General Purpose Input / Output included with the Digi TransPort WR31, here are some easy instructions that can get you up and running quickly...
https://www.digi.com/Support/knowledge-base/monitoring-digital-i-o-on-the-wr31
Jul 06, 2017
XLR PRO and Serial Communications
Most understand that the XLR PRO can be used for Ethernet Bridging.  But did you know that it also supports RS232, RS485 and RS22 communications?This is done by using the RJ 45 port between th...
https://www.digi.com/Support/knowledge-base/xlr-pro-and-serial-communications
Jul 06, 2017
Digi XBee, RF Gateway and Python Development Resource page
This article contains a number of links useful for development with Digi's RF Gateway and XBee productline.  Digi RF Gateways have an inherent Python interpreter, so a key focus has been m...
https://www.digi.com/Support/knowledge-base/digi-xbee-rf-gateway-and-python-development-resour
Jul 06, 2017
5V interface and the XBee
Question:Do the Digi XBee modules Support 5V on any of the radios pins?Answer:No, the Digi XBee is a 3V device.  Unless otherwise stated in the manual, the Digi XBee modules do not accept 5V on any...
https://www.digi.com/Support/knowledge-base/5v-interface-and-the-xbee
Jul 06, 2017
Timing Comparison For Data Transfer By Product
Timing comparisonTiming measurements are made with the radio modems in their default configuration. The measurements are made on a pair of modems performing a loop-back test. Modem A is connected t...
https://www.digi.com/Support/knowledge-base/timing-comparison-for-data-transfer-by-product
Jul 06, 2017
HOW TO: Preserve device permissions/settings with RealPort in Linux
Most newer Linux distribution versions and kernels now use UDEV for device creation. This means the settings applied via dgrp_cfg_node or dgrp_gui will no longer work to preserve device permissio...
https://www.digi.com/Support/knowledge-base/how-to-preserve-device-permissions-settings-with-r
Jul 06, 2017
Cabling Pinout for Connecting Etherlite to PortServer TS Serial Ports
Etherlite RJ45      PortServer TS RJ50============     ===================1 RTS                        ...
https://www.digi.com/Support/knowledge-base/cabling-pinout-for-connecting-etherlite-to-portser
Jul 06, 2017
HOW TO: Upgrade Firmware Using Open TFTP Server in Microsoft Windows
Download and install Open TFTP Server from Sourceforge:http://sourceforge.net/projects/tftp-server/?source=dlpOnce  installed, copy the firmware image to the C:\OpenTFTPServer directory on you...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-firmware-using-open-tftp-server-in
Jul 06, 2017
HOW TO: Enable Getty in Red Hat EL or CentOS 7
 HOW TO:  Enable Getty in Red Hat EL or CentOS 7The following example uses ttyj04. Created a custom file called: "/lib/systemd/system/serial-getty-digi@.service" by copying the seria...
https://www.digi.com/Support/knowledge-base/how-to-enable-getty-in-red-hat-el-or-centos-7
Jul 06, 2017
How do I update firmware on Digi ConnectPort TS using the web interface
The Digi ConnectPort TS can have the firmware installed using the web interface.  Install the ConnectPort TS firmware and the ConnectPort TS must be rebooted...
https://www.digi.com/Support/knowledge-base/how-do-i-update-firmware-on-digi-connectport-ts-us
Jul 06, 2017
How to factory default the AnywhereUSB device using the CLI
This article is applicable to 2nd generation AnywhereUSB models - that is, all models other than that legacy / 1st generation AnywhereUSB/5.The CLI command to factory default an AnywhereUSB:boot ac...
https://www.digi.com/Support/knowledge-base/how-to-factory-default-the-anywhereusb-device-usin
Jul 06, 2017
How to test serial ports on CC6 SBC with Yocto
Once the module booted properly with the yocto image,set the baud rate by using the below commands for one of the serial ports on CC6.    root@ccimx6sbc:~# stty -F /dev/ttymxc2 115200root...
https://www.digi.com/Support/knowledge-base/how-to-test-serial-ports-on-cc6-sbc-with-yocto
Jul 06, 2017
How many Pulse Width Modulators (PWM) are available on the ConnectCore (Wi-)i.MX6 (CC6)?
The ConnectCore 6 hardware supports up to 7 pulse width modulators (PWM).Digi Embedded Yocto 2.0 firmware supports only the 3 PWMs implemented in the PMIC (1):1) CC6 SBC HRM http://ftp1.digi.com/su...
https://www.digi.com/Support/knowledge-base/how-many-pulse-width-modulators-pwm-are-available
Jul 06, 2017
How to debug a Qt-sample application with Digi ESP, and how to analyze core dump on device
Digi Embedded Linux 5.x provided Qt-sample application like tetrix_qt. The application uses qmake to build a .pro project file, as well as qmake to create a generated.mk which is used to build the ...
https://www.digi.com/Support/knowledge-base/how-to-debug-a-qt-sample-application-with-digi-esp
Jul 06, 2017
JTAG Booster vs Digi USB JTAG link
Since 2016 May the Digi JTAG Booster DG-ACC-JBST FS-285 is discontinued and end of life (see PN#160506-06). As a replacement to program flash or debug applications customers may consider the Digi U...
https://www.digi.com/Support/knowledge-base/jtag-booster-vs-digi-usb-jtag-link
Jul 06, 2017
install.sh failing with sytax error or not a valid identifier
When during Digi Embedded Yocto installation, you are running an install.sh script and it fails with:    ./install.sh: line 7: syntax error: unexpected word (expecting "in")or sh ./instal...
https://www.digi.com/Support/knowledge-base/install-sh-failing-with-sytax-error-or-not-a-valid
Jul 06, 2017
U-Boot source code path under Yocto
Regarding the U-Boot source code under Digi Embedded Yocto,You need to build your DEY project once, so sources will be populatd in to your workspace at the below path./workspace/ccimx6sbc/tmp/work/...
https://www.digi.com/Support/knowledge-base/u-boot-source-code-path-under-yocto
Jul 06, 2017
Does ConnectCore 6 or ConnectCore 6UL support WPA2 enterprise Radius authentication?
WPA2 enterprise Radius authentication e.g. with EAP-TLS is not a matter of the hardware.CC6 and CC6UL hardware should be able to do it.Its a matter of appropriate firmware setup. Digi does not prov...
https://www.digi.com/Support/knowledge-base/does-connectcore-6-or-connectcore-6ul-support-wpa2
Jul 06, 2017
How to get latest Digi Embedded Linux version for Digi Connect ME 9210
Unfortunately Digi Connect ME 9210 development kits for Linux: DC-ME-9210-LX are still delivered with old DVD with Digi Embedded Linux DEL-5.2.In order to avoid starting your development with and L...
https://www.digi.com/Support/knowledge-base/how-to-get-latest-digi-embedded-linux-version-for
Jul 06, 2017
ADDP C++ library 40002892_A.zip GUID, debugging and compiling with Visual Studio 2008/2013 issues
In order to implement you custom device discovery tool using the ADDP protocol under Windows, Digi is offering a C++ library 40002892_A.zip.Customers reported problems with GUID functions and that ...
https://www.digi.com/Support/knowledge-base/addp-c-library-40002892-a-zip-guid-debugging-and-c
Jul 06, 2017
How to recompile Qt with Digi Embedded Linux 5.8
On a Linux PC where you have installed your Digi Embedded Linux ESP and toolchain, typically under /usr/local/DigiEL-*/ create a local working directory and change into it. E:g.# mkdir ~/DEL58toolc...
https://www.digi.com/Support/knowledge-base/how-to-recompile-qt-with-digi-embedded-linux-5-8
Jul 06, 2017
Description of chronyd Operation and NTP sample frequency within XBee Gateway and ConnectPort X2e SE
Options from Remote Manager Device UI (DCUI)The Gateway’s DCUI --- Advanced Configuration --- Time Server --- NTP Time Precision setting contains two options:    Standard = minpoll, m...
https://www.digi.com/Support/knowledge-base/description-of-chronyd-operation-and-ntp-sample-fr
Jul 06, 2017
How can I configure more than 30 NAT/Port Forwarding rules in a TransPort?
Static NAT mapping in TransPort routers, has a limit of 30 rules available. If there is the need to have more rules, the best choice is to switch to using the firewall for this feature. Using the f...
https://www.digi.com/Support/knowledge-base/how-can-i-configure-more-than-30-nat-port-forwardi
Jul 06, 2017
Why I cannot access to my TransPort router after IP Passthrough is configured?
When I IP Passthrough is configured, the laptop (or another device with DHCP client enabled) that is connected to the local LAN of the TransPort, will be assigned with the PPP Address of the TransP...
https://www.digi.com/Support/knowledge-base/why-i-cannot-access-to-my-transport-router-after-i
Jul 06, 2017
NET+OS 7.5 API documentation
The NET+OS 7.5.2 API documentation is integrated into the Digi ESP for NET+OS Help subsystem, and is accessible only after installation of NET+OS 7.5.2 with a valid license key. In fact, the API d...
https://www.digi.com/Support/knowledge-base/net-os-7-5-api-documentation
Jul 06, 2017
Sending data over an asynchronous network. Example of indirect messaging.
The following is a configuration example of a network of 900 HP modules or modems for a point-to-point or point-to-multi-point network using asynchronous sleep:This example has two modules; however...
https://www.digi.com/Support/knowledge-base/sending-data-over-an-asynchronous-network-example
Jul 06, 2017
Connect to an AnywhereUSB over the Internet
Background:First, it's important to note that the host computer initiates the connection to the AnywhereUSB, not the other way around.Typical AnywhereUSB installations are in LAN environments, e.g....
https://www.digi.com/Support/knowledge-base/connect-to-an-anywhereusb-over-the-internet
Jul 06, 2017
AnywhereUSB Code 38 error
Issue:  Disconnecting from an AnywhereUSB then attempting to re-connect to the AnywhereUSB causes the following error on the RealPort USB Host Controller components in the USB section of Windo...
https://www.digi.com/Support/knowledge-base/anywhereusb-code-38-error
Jul 06, 2017
Why does the transfer of files is failing on my TransPort?
When uploading a file on a TransPort (for example when trying to use the router as a OVPN server or client and you need to upload the Key and Certificates files), issues can be encountered, no matt...
https://www.digi.com/Support/knowledge-base/why-does-the-transfer-of-files-is-failing-on-my-tr
Jul 06, 2017
How can i know the warranty terms of my Digi product?
Digi-Branded products have in general an Hardware warranty period of five (5) years. Some particular series of products have, anyway, differents warranty terms, that are indicated in the "Spec...
https://www.digi.com/Support/knowledge-base/how-can-i-know-the-warranty-terms-of-my-digi-produ
Jul 06, 2017
Port labeling feature not working in AnywhereUSB web interface
Issue:Within the Applications - RealPort USB section of the AnywhereUSB web interface, text entered into the the Description fields, doesn't "stick" after clicking the Apply button.  For examp...
https://www.digi.com/Support/knowledge-base/port-labeling-feature-not-working-in-anywhereusb-w
Jul 06, 2017
c0000236 Driver Status error in AnywhereUSB Configuration Utility
This "Status c0000236" error can be caused by the following:1. The AnywhereUSB Service on port 3422 TCP is disabled.  This Service must be running in order for a host computer to connect to an...
https://www.digi.com/Support/knowledge-base/c0000236-driver-status-error-in-anywhereusb-config
Jul 06, 2017
X-CTU Doesn't Display XBee Cellular Parameters Properly
Download the current firmware that is relevant to the module(version 1005 or greater).  Save this file (.zip) to a known location.  DO NOT unzip this file!  X-CTU is looking for a .zip file.In X-CT...
https://www.digi.com/Support/knowledge-base/x-ctu-doesn-t-display-xbee-cellular-parameters-pro
Jul 06, 2017
Manually Updating X-CTU Firmware Library
Download the current firmware that is relevant to the module.  Save this file (.zip) to a known location.  DO NOT unzip this file.  X-CTU is looking for a .zip file.In XCTU, from the Help (question...
https://www.digi.com/Support/knowledge-base/manually-updating-x-ctu-firmware-library
Jul 06, 2017
Why do I see the error about the size of the image when using flahswriter?
When using flashwriter to update the firmnware on a TransPort router and you got the eror like in the following screenshot:The most probable reason for that is that the firmware file used is not th...
https://www.digi.com/Support/knowledge-base/why-do-i-see-the-error-about-the-size-of-the-image
Jul 06, 2017
Mobile provider APN list
Below is a list of common APNs for various carriers that have been seen in the industry over the years.  This information is provided as a courtesy to customers with Digi cellular devices, who...
https://www.digi.com/Support/knowledge-base/mobile-provider-apn-list
Jul 06, 2017
Sending Serial Data via Device Cloud, X2e and an Xbee
Periodically, one wants to send data from the device cloud to an XBee module connectedto a device via the XBee modules Serial port or COM port.This can be done using the default application that co...
https://www.digi.com/Support/knowledge-base/serial-data-via-device-cloud-x2e-and-an-xbee
Jul 06, 2017
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial Procedure
This is the serial version of the article How to upgrade the firmware on a Digi TransPort router using Flashwriter.  Since that procedure did not show the proper settings needed to complete th...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transport-ro
Jul 06, 2017
XLR Ethernet Router/Repeater Bridge
How can I use the Digi XLR PRO to create an Ethernet Bridge to extend the range of a Ethernet network that is out of range of the XLR PRO?Issue:I need to cover a range of about 2 miles but I have a...
https://www.digi.com/Support/knowledge-base/xlr-ethernet-router-repeater-bridge
Jul 06, 2017
Intrinsic Safety Certifications
What information do I need to obtain Intrinsic safety certifications?Digi radio modems have been integrated by a number customers into products that are used in hazardous environments. For electron...
https://www.digi.com/Support/knowledge-base/intrinsic-safety-certifications
Jul 06, 2017
Ethernet does not work in U-Boot on Starter Board version 2
CC6UL Starter Board v2 known issues and limitationsDescriptionU-Boot version dub-2015.04-r4.5 may report running on Starter Board version 1 even when your Starter Board is version 2.U-Boo...
https://www.digi.com/Support/knowledge-base/ethernet-does-not-work-in-u-boot-on-starter-board
Jul 06, 2017
Cellular Data Usage Challanges
It is common question to ask how much cellular data is your Digi device going to use.  This is most often done to determine billing costs.  Here are some of the difficulties of counting these items...
https://www.digi.com/Support/knowledge-base/cellular-data-usage-challanges
Jul 06, 2017
MTBF for RCM6700
for Rabbit 20-101-1318 RCM6700 PN(1P):50001696-04 the MTBF figures are:Bellcore RQGR Method I Parts Count Method (assume Gc Env, 40C, 50% Elec Stress for all components)    FITs are Failures per 10...
https://www.digi.com/Support/knowledge-base/mtbf-for-rcm6700
Jul 06, 2017
Creating scripts via CLI on the CM, Passport, and LTS that run during boot after the network is up.
    Create a new script file '/usr2/run.user' which includes the commands you want. Example:    iptables -A INPUT -p tcp --dport 23 -j DROP    Run the f...
https://www.digi.com/Support/knowledge-base/creating-scripts-via-cli-on-the-cm-passport-and-lt
Jul 06, 2017
Why my laptop is not pingable through an IPsec VPN tunnel?
When using an IPsec VPN tunnel for communications between two remote sites, it can happen to find issues when trying ping between laptops to check that the communication through the VPN is wor...
https://www.digi.com/Support/knowledge-base/why-my-laptop-is-not-pingable-through-a-vpn-tunnel
Jul 06, 2017
HOW TO: Remove non-encrypted ZigBee Smart Energy clusters for a device and re-add them as APS Enrcy
IntroductionDigi International creates tested Plug-In drivers to ensure compatibility with a number of popular Smart Energy devices available on the market today. (Click on Gateway model for the Co...
https://www.digi.com/Support/knowledge-base/how-to-remove-non-encrypted-zigbee-smart-energy-cl
Jul 06, 2017
HOW TO: Add missing ZigBee Smart Energy Client clusters for a device (Example: RToA CT-22/30/80 th
IntroductionDigi International creates tested Plug-In drivers to ensure compatibility with a number of popular Smart Energy devices available on the market today. (Click on Gateway model for the&nb...
https://www.digi.com/Support/knowledge-base/how-to-add-missing-zigbee-smart-energy-client-clus
Jul 06, 2017
Power Sources for Digi Radios
You may ask yourself, What options do have have to ensure that when I loose power, my Pump, PLC, or other type of equipment may remain running and communicating during the outage.Well, that depends...
https://www.digi.com/Support/knowledge-base/power-sources-for-digi-radios
Jul 06, 2017
HOW TO: Obtain a List of Device Cloud Connected or Disconnected Devices
HOW TO:  Obtain a List of Device Cloud Connected or Disconnected Devices The following examples may be used in a web browser in order to obtain a list of devices which are currently in a ...
https://www.digi.com/Support/knowledge-base/how-to-obtain-a-list-of-device-cloud-connected-or
Jul 06, 2017
Antenna orientation
Occasionally we get asked, what way should my antennas face?For high gain directional antennas commonly called a Yagi, they should be pointed so that the long axis of the antenna should be pointed ...
https://www.digi.com/Support/knowledge-base/antenna-orientation
Jul 06, 2017
HOW TO: production firmware update on NET+OS based modules
First some general info from NET+OS API reference guide: C:\netos75\Documentation\ApiReference.chm NET+OS has two standalone executable firmware images, the rom.bin and image.bin. The rom.bin ...
https://www.digi.com/Support/knowledge-base/how-to-production-firmware-update-on-net-os-based
Jul 06, 2017
How to convert an XBee PRO 900 HP to an XBee PRO XSC
In the following, you will find the steps needed to configure a 900 HP RF Modem to an XBee PRO XSC S3B 9600 or 19,200 RF Modem.We Start by connecting the RF Modem to a power source and the mini USB...
https://www.digi.com/Support/knowledge-base/how-to-convert-an-xbee-pro-900-hp-to-an-xbee-pro-x
Jul 06, 2017
TransPort Wi-Fi Using Multiple Encryption & Channel Types
This KB article applies to: Digi TransPort "WR" product familyModels with single Wi-Fi radios (please refer to the KB article below)About Wi-Fi encryption:  It's not possible to use two or mo...
https://www.digi.com/Support/knowledge-base/transport-wi-fi-using-multiple-encryption-channel
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with Remote Manager:#> d...
https://www.digi.com/Support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-issu
Jul 06, 2017
HOW TO: Configure an XBee Gateway, ConnectPort X2e ZB Cellular, or ConnectPort X2e SE for a Device C
In order to access the built-in WebUI of your XBee Gateway or ConnectPort X2e for Smart Energy, you first need to know the Local IP address of the Gateway.  Often you can check ...
https://www.digi.com/Support/knowledge-base/how-to-configure-an-xbee-gateway-connectport-x2e-z
Jul 06, 2017
How to create a WiFi ad-hoc connection with wpa_supplicant
Using the following /etc/wpa_supplicant.conf : ctrl_interface=/var/run/wpa_supplicant ctrl_interface_group=0 fast_reauth=1 update_config=1 ## -- Example AD-HOC network ap_scan=2 # man...
https://www.digi.com/Support/knowledge-base/how-to-create-a-wifi-ad-hoc-connection-with-wpa-su
Jul 06, 2017
JTAG Link not working with older revision of development board
When using the Digi USB JTAG-Link (P/N: DG-ACC-JLNK)with an older revision of the Digi Connect (Wi-)ME (9210) development board, you might experience failure messages:Could not perform target reset...
https://www.digi.com/Support/knowledge-base/jtag-link-not-working-with-older-revision-of-devel
Jul 06, 2017
Embedded - NET+OS Modules - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded inf
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/embedded-net-os-modules-rompager-evaluation-of-sec
Jul 06, 2017
Embedded - NET+OS Chips - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/embedded-net-os-chips-rompager-evaluation-of-secur
Jul 06, 2017
About the TransPort Preferred system feature
The "Preferred system" feature on a TransPort forces a certain cellular technology to be exclusively used, or prioritizes certain technologies over others.Depending on the type of modem module ...
https://www.digi.com/Support/knowledge-base/about-the-transport-preferred-system-feature
Jul 06, 2017
AnywhereUSB Driver revisions
Here are a list of the AnywhereUSB 32bit and 64 bit drivers. This content is provided as a resource for customers to use if the customer needs a specific version of the AnywhereUSB drivers.  ...
https://www.digi.com/Support/knowledge-base/anywhereusb-driver-revisions
Jul 06, 2017
Embedded - NDS - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-20
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/embedded-nds-rompager-evaluation-of-security-vulne
Jul 06, 2017
ConnectPort X2 - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-20
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/connectport-x2-rompager-evaluation-of-security-vul
Jul 06, 2017
ConnectPort X4/X4H - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CV
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/connectport-x4-x4h-rompager-evaluation-of-security
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
https://www.digi.com/Support/knowledge-base/network-products-rompager-evaluation-of-security-v
Jul 06, 2017
Connect WAN 3G/4G Family - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/connect-wan-3g-4g-family-rompager-evaluation-of-se
Jul 06, 2017
Migrating Applications from PortServer TS 8/16 to ConnectPort TS 8/16
Please refer to the following Technical Note:Technical Note: Migrating Applications from PortServer TS 8 or 16 to ConnectPort TS 8 or 16Additional information: 8-pin (altpin) configuration for RS4...
https://www.digi.com/Support/knowledge-base/migrating-applications-from-portserver-ts-8-16-to
Jul 06, 2017
AnywhereUSB G2 minimum and maximum password length requirements
The maximum password length for AnywhereUSB G2 models (i.e. all models other than the legacy/1st gen AnywhereUSB/5) is 15 characters.  The minimum is 1 character. Passwords are case-sensiti...
https://www.digi.com/Support/knowledge-base/anywhereusb-g2-minimum-and-maximum-password-length
Jul 06, 2017
The PortServer TS or Digi One SP Unit Will Not Boot.
Summary: This procedure may help recover PortServers exhibiting 9-1-1, 5-1-1, or 2-2-5 power LED blink codes. Try recovering the unit by attaching a Dumb Terminal or a PC Hyperterminal connection...
https://www.digi.com/Support/knowledge-base/the-portserver-ts-unit-will-not-boot
Jul 06, 2017
Recommended MTU / MRU settings on cellular networks
Some US based cellular networks require a lower than default MTU to be used on our router's PPP interface.If the MTU is left as the default value, the result will be that packets larger than the ne...
https://www.digi.com/Support/knowledge-base/recommended-mtu-mru-settings-on-cellular-networks
Jul 06, 2017
How to collect a Windows memory dump for Digi Technical Support
When facing a Windows "bluescreen" (BSOD) that's correlated to a Digi product, Digi Technical Support may ask for a Windows memory dump AKA crashdump, and refer you to this KB article for further i...
https://www.digi.com/Support/knowledge-base/how-to-collect-a-windows-memory-dump-for-digi-tech
Jul 06, 2017
HOW TO: Enable the Mobile Firewall of an XBee Gateway (CP-X2e ZB) cellular
Description: In the article "Security Bulletin: DNS Proxy Vulnerability on Internet Connected Routers/Gateways", the topic of DNS Proxy Attacks and other forms of mischief which can somet...
https://www.digi.com/Support/knowledge-base/how-to-enable-the-mobile-firewall-of-an-xbee-gatew
Jul 06, 2017
Why are there delays when streaming packets in broadcast mode using Zigbee?
Why do I see large delays when sending rapid Broadcast packets - using an address of 0xFFFF? Unlike unicast transmission that supports acknowledgment of data delivery to avoid unnecessary retire...
https://www.digi.com/Support/knowledge-base/why-are-there-delays-when-streaming-packets-in-bro
Jul 06, 2017
Intrinsic Safety
What information do I need to obtain intrinsic safety certifications?Digi radio modems have been integrated by a number of customers into products that are used in hazardous environments. For elect...
https://www.digi.com/Support/knowledge-base/intrinsic-safty
Jul 06, 2017
How to updgrade a radios firmware using XCTU-NG
This article will describe the process in which one upgrades the firmware on an existing Digi RF radio product such as the 9Xtend, or an XBee product.Step 1 - Launch XCTU. If you do not have XCTU, ...
https://www.digi.com/Support/knowledge-base/how-to-updgrade-a-radios-firmware-using-xctu-ng
Jul 06, 2017
Xtend Version B and Country or Regional Firmware
Can one change the firmware on a 9xtend from the U.S. version to an Australian version by simply changing the firmware?In the past, one could simply change the firmware on the radio to get it to op...
https://www.digi.com/Support/knowledge-base/xtend-version-b-and-country-or-regional-firmware
Jul 06, 2017
9Xtend and over-the-air commands
Can the standard or Peer-to-peer, Point-to-point, point-to-multi-point firmware for the 9XTend version B support over the air commands?No. The reason behind this is to hold compatibility with the o...
https://www.digi.com/Support/knowledge-base/9xtend-and-over-the-air-commands
Jul 06, 2017
Does the standard version of 9xtend version B contain any additional API frames?
With the release of the 9XTend version B module some have asked if additional API frames have been added to the product?No, to keep with compatibility, the firmware does not contain any additional ...
https://www.digi.com/Support/knowledge-base/does-the-standard-version-of-9xtend-version-b-cont
Jul 06, 2017
How to Run a range test with the 9Xtend and XCTU 6x
In most cases, running a range test can be done by following the directions that come in XCTU or within the Quick Start Guides. With the 9XTend, that is not the case. This does not mean that you ca...
https://www.digi.com/Support/knowledge-base/how-to-run-a-range-test-with-the-9xtend-and-xctu-6
Jul 06, 2017
Using Digi's Applicaiton's Cluster ID's and End points on a Digi XBee
Digi ProfileProvides an overview of the ZigBee endpoint and cluster ID functionalitysupported in the Digi drop-in-networking profile.Digi XBee Profile OverviewThe Digi Drop-In-Networking ZigBee Pro...
https://www.digi.com/Support/knowledge-base/using-digi-s-applicaiton-s-cluster-id-s-and-end-po
Jul 06, 2017
Bluetooth audio codec support on CC6 under DEY 1.6.9 and above
Regarding Bluetooth on CC6, CC6 module supports the HCI interface and SBC codec on A2DP.The aptX audio coded is proprietary and DEY has no support for it. The customer would have to license it and ...
https://www.digi.com/Support/knowledge-base/bluetooth-audio-codec-support-on-cc6-under-dey-1-6
Jul 06, 2017
Linux SoftAP access point mode with wpa_supplicant
To implement an access point with your embedded Linux devices (called soft access point SoftAP mode) or an Ad-Hoc mode network, you need to create a /etc/wpa_supplicant.conf with:ctrl_interface=/va...
https://www.digi.com/Support/knowledge-base/linux-softap-access-point-mode-with-wpa-supplicant
Jul 06, 2017
How to include linux utilities in the Digi Yocto 1.6 image
By default the Digi Embedded Yocto DEY-1.6 image does not have linux utilities, e.g. taskset command. To use this command, we need to build a new root file system image by adding:IMAGE_INSTALL...
https://www.digi.com/Support/knowledge-base/how-to-include-linux-utilities-in-the-yocto-1-6-im
Jul 06, 2017
How to get latest Digi Embedded Linux FIM CAN Driver for Digi Connect ME 9210 and Connect Core 9P921
Customers using Digi Connect ME 9210 with FIM CAN or ConnectCore 9P9215 with FIM CAN an Digi Embedded Linux DEL-5.7.2 having issues with timings not matching or wrong baudrate settings, as well as ...
https://www.digi.com/Support/knowledge-base/how-to-get-latest-digi-embedded-linux-fim-can-driv
Jul 06, 2017
Calculating Supply Voltage for a Loop Powered Sensor
A common application for Digi’s Connect Sensor is connecting to a 4/20mA two wire sensor; also known as a loop powered sensor. In this configuration the sensor is powered from the current loop and ...
https://www.digi.com/Support/knowledge-base/calculating-supply-voltage-for-a-loop-powered-sens
Jul 06, 2017
LTE Cat 1 Antenna Guide
A wide variety of antennas are available for LTE. These include embeddedantennas that go inside a device's enclosure, "rubber duck" externalantennas, vehicle mounted versions, MIMO an...
https://www.digi.com/Support/knowledge-base/lte-cat-1-antenna-guide
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/Support/knowledge-base/rompager-evaluation-of-security-vulnerability-vu-5
Jul 06, 2017
How to factory default a Digi Connect WAN
Restore a Digi Connect WAN configuration to factory defaults There are several ways to reset the device configuration of a Digi Connect WAN device to the factory defaultSettings.  Using ...
https://www.digi.com/Support/knowledge-base/how-to-factory-default-a-digi-connect-wan
Jul 06, 2017