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Knowledge Base Articles

SIM Card Activation/Deactivation Process Overview
IntroductionThis guide will outline the model Digi has put in place for your device activation/deactivation needs, including our service-level agreement, the resources available to you, and how to ...
https://www.digi.com/support/knowledge-base/sim-card-activation-deactivation-process-overview
Aug 10, 2026
How To: Using the Cellular Data Plan Activation Template
IntroductionDigi’s Technical Support team is here to help activate your SIM card services.  This article will walk through how to request an activation and use the template to ensur...
https://www.digi.com/support/knowledge-base/how-to-using-the-cellular-data-plan-activation-tem
Aug 04, 2026
Does the Hubport/14 remap USB devices as new devices when it reboots or power cycles
QuestionWhen the Hubport/14 reboots, does it remap the USB peripherals as new USB devices, or does the mapping persist over power cycles?AnswerAny attached USB devices are detected by the operating...
https://www.digi.com/support/knowledge-base/does-the-hubport-14-remap-usb-devices-as-new-devic
Jul 28, 2026
How do I rack-mount the Digi Connect EZ 16 (EZ16-C100)
QuestionI need interface detail for mounting the EZ16-C100 server.AnswerThe Connect EZ 16 (EZ16-C100) ships with rack-mount ears pre-attached, so no bracket assembly is required before installation...
https://www.digi.com/support/knowledge-base/how-do-i-rack-mount-the-digi-connect-ez-16-(ez16-c
Jul 28, 2026
Where does AnywhereUSB Manager for Windows store its configuration?
QuestionWhere does the Digi AnywhereUSB Manager for Windows store its configuration files, and does the location change depending on how the Manager was installed?AnswerThe AnywhereUSB Manager keep...
https://www.digi.com/support/knowledge-base/where-does-anywhereusb-manager-for-windows-store-i
Jul 28, 2026
What is the pinout for the DB9 serial connector on the Digi TransPort WR31?
QuestionWhat is the pinout for the DB9 connector on the Digi TransPort WR31, for both RS232 and RS422/RS485 operation?AnswerThe TransPort WR31 has a single DB9 serial connector. It is a DCE port (d...
https://www.digi.com/support/knowledge-base/what-is-the-pinout-for-the-db9-serial-connector-on
Jul 28, 2026
What is the character limit in the Digi Remote Manager console?
QuestionWhen using the Digi Remote Manager (DRM) console to open a live session to a device, is there a limit on how much output it will display — and is that limit measured in characters?Ans...
https://www.digi.com/support/knowledge-base/what-is-the-character-limit-in-the-digi-remote-man
Jul 28, 2026
How do I troubleshoot a Digi TX64 that will not connect to the cellular network?
QuestionMy TX64 is not connecting. How can I troubleshoot this issue?AnswerIf your Digi TX64 will not establish a cellular connection, work through these six steps in order. Most “won’t...
https://www.digi.com/support/knowledge-base/how-do-i-troubleshoot-a-digi-tx64-that-will-not-co
Jul 28, 2026
What is the pinout of Digi cable 76000631?
QuestionWhat is the pinout of 76000631?AnswerDigi part 76000631 is a 6-foot RJ-45 to RJ-45 console cable (single pack) used to connect a Digi serial port — on PortServer TS, Digi One, or Digi...
https://www.digi.com/support/knowledge-base/what-is-the-pinout-of-digi-cable-76000631
Jul 27, 2026
Which firewall ports are required for Digi Navigator to discover and work with the Digi Connect EZ?
QuestionWhen using Digi Navigator to discover and manage a Digi Connect EZ, which firewall ports (or “holes”) need to be open?AnswerOpen the following ports on the local firewall (for e...
https://www.digi.com/support/knowledge-base/which-firewall-ports-are-required-for-digi-navigat
Jul 27, 2026
Configuring a DAL Serial Bridge
IntroductionThis is a procedure of how to set up a Serial Bridge, aka Serial Tunnel, between two Digi DAL devices.A serial bridge is a network connection between two serial devices, each of which u...
https://www.digi.com/support/knowledge-base/configuring-a-dal-serial-bridge
Jul 21, 2026
Configure a DAL Router with an LTE Module to Use PDP 1
OverviewSome providers and SIM cards, especially when using a private APN, will expect PDP 1 to be used or the router will fail to connect.Configuring Router to Use PDP1If your DAL router is n...
https://www.digi.com/support/knowledge-base/configure-a-dal-router-with-an-lte-module-to-use-p
Jul 21, 2026
DAL Firmware Downgrade: Configuration Fails To Load Due To Schema Discrepancy
DAL Firmware Downgrade: Configuration Fails To Load Due To Schema DiscrepancyIntroductionImportant: A firmware downgrade will cause a factory reset of the device. This knowledge base article provid...
https://www.digi.com/support/knowledge-base/dal-firmware-downgrade-configuration-fails-to-load
Jul 07, 2026
How To: Export Digi Remote Manager API Data to CSV
IntroductionDigi Remote Manager (DRM) API responses are returned as JSON by default. For many workflows — including loading data into spreadsheets, importing into databases, generating report...
https://www.digi.com/support/knowledge-base/how-to-export-digi-remote-manager-api-data-to-csv
Jun 01, 2026
How To: Retrieve Cellular Performance Metrics Data Using the Digi RM API
IntroductionDigi Remote Manager (DRM) provides a REST API that allows you to query cellular performance metrics for any enrolled Digi device. Using this API, you can retrieve current signal snapsho...
https://www.digi.com/support/knowledge-base/how-to-retrieve-cellular-performance-metrics-data
Jun 01, 2026
Cannot login to Digi Axess account from smart phone with facial recognition.
If you are presented with the issue of your smart phone attempting to log you into Digi Axess via facial recognition (Such as Apples Face ID https://support.apple.com/en-us/102854) and it is failin...
https://www.digi.com/support/knowledge-base/cannot-login-to-digi-axess-account-from-smart-phon
Apr 28, 2026
How Wi-SUN Security Works
Creating and Using Wi-SUN Certificates with Digi XBee DevicesOverviewWi-SUN networks use a certificate-based security model to authenticate devices joining the network. When using Digi XBee devices...
https://www.digi.com/support/knowledge-base/how-wi-sun-security-works
Mar 18, 2026
What is Wi-Sun
What is Wi-SUN?Wi-SUN (Wireless Smart Utility Network) is a standards-based, self-forming and self-healing mesh networking technology built on IEEE 802.15.4g/e and IETF 6LoWPAN standards. It uses I...
https://www.digi.com/support/knowledge-base/what-is-wi-sun
Mar 17, 2026
Wi-Fi authentication with WPA2 Enterprise enabled on Digi with Aruba ClearPass server
In this knowledgebase article I will show you how to set up WPA2 Enterprise authentication for Wi-Fi clients on Digi DAL devices and Aruba ClearPass server as Network Access Device (NAD). In this s...
https://www.digi.com/support/knowledge-base/wi-fi-authentication-with-wpa2-enterprise-enabled
Mar 02, 2026
Digi Connect Sensor XRT-M Decommissioning Procedure
Applies to: Connect Sensor XRT-M managed in Digi Axess Revision: 1.0PurposeThis procedure describes how to decommission a Digi Connect Sensor XRT-M (including XRT-M NEMA variants) when it is end-o...
https://www.digi.com/support/knowledge-base/digi-connect-sensor-xrt-m-decommissioning-procedur
Jan 30, 2026
Digi Z45 Decommissioning Procedure
 Goal Retire a Digi Z45 so it no longer contains site configuration, no longer communicates with customer systems, and no longer generates alerts or appears in operational groups within Digi ...
https://www.digi.com/support/knowledge-base/digi-z45-decommissioning-procedure
Jan 30, 2026
Using a Service Account to Run AnywhereUSB Manager in Service Mode
This article explains how to update a Windows service after changing the password of a user‑created service account used by Digi AnywhereUSB Manager.PrerequisitesAdministrative access to the Window...
https://www.digi.com/support/knowledge-base/using-a-service-account-to-run-anywhereusb-manager
Jan 26, 2026
Digi Remote Manager Firewall and Connectivity Requirements
 PrerequisitesBefore using this guide, ensure you have reviewed the configuration and troubleshooting documentation for your specific Digi device and verified that it is properly configured fo...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jan 15, 2026
How to Configure SAML SSO for Digi Remote Manager Using JumpCloud as the SAML Identity Provider
 Introductiona { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Digi Remote Manager support...
https://www.digi.com/support/knowledge-base/how-to-configure-saml-sso-for-digi-remote-manager
Dec 30, 2025
Authenticate API calls Single Sign-On on Digi Remote Manager
IntroductionThis article explains how to configure API key authentication when SSO is enabled on your Digi Remote Manager account and provides examples of how to use it.PrerequisitesDRM account wit...
https://www.digi.com/support/knowledge-base/authenticate-api-calls-single-sign-on-on-digi-remo
Dec 30, 2025
RealPort Long “Dead” Connection Timeouts
SummaryUnder default RealPort client configuration, only one client may hold a given port open at a time. If that client’s TCP session becomes inactive or loses connectivity without a clean T...
https://www.digi.com/support/knowledge-base/realport-long-dead”-connection-timeouts
Dec 19, 2025
What ports are used with Digi's Device discovery protocols (ADDP and mDNS)?
Portserver TS, ConnectPort (LTS, TS, X#), Digi One, and Digi Connect SP devices use ADDP protocol, which uses UDP broadcast on port 2362, and a mulicast ip address of 224.0.5.12...
https://www.digi.com/support/knowledge-base/what-ports-are-used-with-digi-s-device-discovery-a
Dec 09, 2025
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/support/knowledge-base/digi-device-discovery-troubleshooting-tips
Dec 09, 2025
How to automate a speed test on Digi Remote Manager
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https://www.digi.com/support/knowledge-base/how-to-run-a-speed-test-via-rci-command-in-a-digi
Dec 04, 2025
What is the difference between SIM Failover and Switch SIM actions in SureLink on DAL routers
This article explains the difference between SIM Failover and Switch SIM actions in SureLink settings and clarifies their operational precedence during connectivity issues.OverviewDigi devices equi...
https://www.digi.com/support/knowledge-base/the-difference-between-sim-failover-and-switch-sim
Nov 25, 2025
Digi AnywhereUSB Plus — Isochronous devices Bandwidth & Port Placement.
High‑resolution, high‑frame‑rate cameras can exceed the bandwidth of a single USB Host Controller when connected together. To avoid bandwidth exhaustion, place cameras across different Host Control...
https://www.digi.com/support/knowledge-base/digi-anywhereusb-plus-—-isochronous-devices-bandwi
Nov 24, 2025
Linux anywhereusbmanager LIST gives Error: Unable to initialize GTK+, is DISPLAY set properly?
Issue/Question (for FAQ and Troubleshooting articles Only)After instaling the Linux AnywhereUSB Plus driver and AnywhereUSB Manager from Debian amd64 package and following the install instructions,...
https://www.digi.com/support/knowledge-base/linux-anywhereusbmanager-list-gives-error-unable-t
Nov 04, 2025
Digi On Prem Manager on Ubuntu Server via Windows WSL
IntroductionWindows Subsystem for Linux (WSL) allows you to run a full Linux environment directly on Windows without the need for a virtual machine. This guide walks you through installing Digi On ...
https://www.digi.com/support/knowledge-base/digi-on-prem-manager-on-ubuntu-server-via-windows
Nov 03, 2025
Understanding ACL Hierarchy on Digi Devices
 Access Control Lists (ACLs) are essential for securing Digi devices, especially when restricting access to services like the Web User Interface (Web UI). However, many users encounter issues ...
https://www.digi.com/support/knowledge-base/understanding-acl-hierarchy-on-digi-devices
Sep 22, 2025
Steps to Take When the Digi OnPremise Manager (DOM) Server IP Address Changes
Introduction If the IP address of the network interface used by the Digi OnPremise Manager (DOM) server changes, both the server and the configuration of connected devices must be updated to mainta...
https://www.digi.com/support/knowledge-base/steps-to-take-when-the-dom-server-ip-address-chang
Sep 18, 2025
Upgrade firmware on a DAL router using Digi OnPremise Manager (DOM)
IntroductionDigi OnPremise Manager (DOM) allows users to upgrade the firmware on DAL routers even without an Internet connection, so uploading the file locally via Digi On-Prem Manager (DOM). This ...
https://www.digi.com/support/knowledge-base/upgrade-firmware-on-a-dal-router-using-dom
Sep 16, 2025
Frag Attack Security Information
To all Digi International Customers,Digi’s Security Team has been reviewing nine related CVEs, more commonly known as Frag Attack. Frag Attack, or fragmentation and aggregation attacks, state...
https://www.digi.com/support/knowledge-base/frag-attack-security-information
Sep 04, 2025
Digi International Security Notice - TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787
Digi International Security Notice TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787June 16th, 2020  The following CVE’s have been assigned to these vulnerabilities:CVE...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-treck-tcp-ip-st
Sep 04, 2025
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/support/knowledge-base/unique-default-passwords-for-digi-products
Sep 04, 2025
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee net...
https://www.digi.com/support/knowledge-base/zigbee-encryption
Sep 04, 2025
Security of the XStream and XCite radios (encryption)
Is the wireless communication from Digi radios secure?Many scada or financial applications are sensitive to the potential for intercepted data or unauthorized control of a scada system through a wi...
https://www.digi.com/support/knowledge-base/security-of-the-xstream-and-xcite-radios-encryptio
Sep 04, 2025
Vendor IDentification (VID)
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for anothe...
https://www.digi.com/support/knowledge-base/vendor-identification-vid
Sep 04, 2025
What security policy is used by the Device Cloud?
 Digi Remote Manager security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, No...
https://www.digi.com/support/knowledge-base/what-security-policy-is-used-by-the-device-cloud
Sep 04, 2025
Digi International Security Notice OpenSSL "Heartbleed"
Digi International Security NoticeApril 14th,2014(Updated 4/18/2014)CVE-2014-0160/ OpenSSL “Heartbleed”OverviewOn April 7th, a critical security vulnerability (CVE-2014-0160), nick...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-openssl-heartbl
Sep 04, 2025
Evaluation of FREAK attack on NET-OS products
Overview:We have just completed our analysis on the impact of the FREAK vulnerability (CVE-2015-0204) on our NET-OS product. The vulnerability that has been listed in the notice, deal with the abil...
https://www.digi.com/support/knowledge-base/evaluation-of-freak-attack-on-net-os-products
Sep 04, 2025
DMNR & NEMO General Setup
DMNR, stands for Dynamic Mobile Network Routing and is part of the Verizon Private Network.  It is also referred to as NEMO, Network Mobility, but NEMO is actually an Internet Standard (RFC 51...
https://www.digi.com/support/knowledge-base/dmnr-nemo-general-setup
Sep 03, 2025
Basic Modbus Configuration when using a Digi EZ device
This knowledge base article will guide you through basic modbus protocol setup using a Digi DAL device.Setting up your Digi Connect EZ device.First, you will want to verify that you have the serial...
https://www.digi.com/support/knowledge-base/basic-guide-for-configuring-a-dal-device-using-the
Aug 28, 2025
Installing the headless version of the AnyWhereUSB manager into Ubuntu Linux 24.04.1 LTS
This knowledge base article will walk you through installing the headless version of the AnywhereUSB manager software using Ubuntu 24.04.1 LTS.Download the latest version of the AnywhereUSB Linux m...
https://www.digi.com/support/knowledge-base/installing-the-headless-version-of-the-anywhereusb
Aug 28, 2025
L2TP tunnel over IPSec between two Digi routers.
This article helps you configure an L2TP tunnel over IPSec between two Digi routers.Digi routers support PPP-over-L2TP (Layer 2 Tunneling Protocol). The tunnel endpoints are known as L2TP Access Co...
https://www.digi.com/support/knowledge-base/l2tp-tunnel-over-ipsec-between-two-digi-routers
Aug 26, 2025
IPSec VPN between a Digi router using multiple traffic selectors and a Mikrotik router
This article helps you configure an IPSec VPN  between a Digi router using multiple traffic selectors and a Mikrotik router leveraging  IPsec/IKEv2 policies on S2S VPN connections.Below y...
https://www.digi.com/support/knowledge-base/ipsec-vpn-between-a-digi-router-using-multiple-tra
Aug 26, 2025
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Aug 19, 2025
Rules for setting a strong password on the ConnectPort TS
Strong password enforcement is set via the CLI under 'set syssecurity enforce=off/on' To meet the strong password rule in the ConnectPort LTS, more than 4 cases of the following list shoul...
https://www.digi.com/support/knowledge-base/rules-for-setting-a-strong-password-on-the-lts
Aug 19, 2025
SECURITY VULNERABILITY CVE-2016-5696: OFF-PATH ATTACK
A new vulnerability has arisen that has attracted significant attention. As always, Digi tracks all vulnerabilities that emerge and reviews these security issues regarding their impact on Digi prod...
https://www.digi.com/support/knowledge-base/security-vulnerability-cve-2016-5696-off-path-atta
Aug 19, 2025
HOW TO: Enable the Mobile Firewall of an XBee Gateway (CP-X2e ZB) cellular
Description:In the article "Security Bulletin: DNS Proxy Vulnerability on Internet Connected Routers/Gateways", the topic of DNS Proxy Attacks and other forms of mischief which can someti...
https://www.digi.com/support/knowledge-base/how-to-enable-the-mobile-firewall-of-an-xbee-gatew
Aug 19, 2025
Embedded - NET+OS Chips - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
https://www.digi.com/support/knowledge-base/embedded-net-os-chips-rompager-evaluation-of-secur
Aug 19, 2025
Embedded - NET+OS Modules - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded inf
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
https://www.digi.com/support/knowledge-base/embedded-net-os-modules-rompager-evaluation-of-sec
Aug 19, 2025
How Access Control Lists (ACLs) are processed in DAL
IntroductionThis article describes how Access Control Lists (ACLs) are processed in DAL Issue/QuestionHow does the DAL operating system evaluate Access Control Lists?SolutionAccess control Lis...
https://www.digi.com/support/knowledge-base/how-access-control-lists-(acls)-are-processed-in-d
Aug 18, 2025
Cellular Antennas for your DAL device
 OverviewThis is information on cellular antennas for Digi devices running the DAL Operating System.Antenna TerminologyInternal antennas: An antenna can be concealed within the casing of a dev...
https://www.digi.com/support/knowledge-base/cellular-antennas-for-your-dal-device
Aug 18, 2025
Using SSH with public keys to log into the Digi ConnectPort TS.
Introduction This article explains how to log into the Digi ConnectPort TS 16 using ssh, and public keys.PrerequisitesYou will need to create a new user first. Use puttygen, to generate y...
https://www.digi.com/support/knowledge-base/using-ssh-with-public-keys-to-log-into-the-dig-con
Aug 13, 2025
installation fails for anywhere usb manager on windows server
OverviewStarting with Windows Server 2008 and later, all Microsoft server operating systems are exclusively 64-bit. This means that only 64-bit drivers and applications are comp...
https://www.digi.com/support/knowledge-base/installation-fails-for-anywhere-usb-manager-on-win
Aug 12, 2025
How To Move Devices Between Digi Remote Manager Accounts
Digi Does Not Move Devices Between AccountsDigi International does not move devices between Digi Remote Manager accounts on behalf of customers, partners, resellers, or managed service providers (M...
https://www.digi.com/support/knowledge-base/how-to-move-devices-between-digi-remote-manager-ac
Jul 30, 2025
DAL DMVPN 5 - Digi Router configuration
IntroductionThis document is Part 5 of the DMVPN (Dynamic Multipoint VPN) Knowledge Base series. It explains how to configure a Digi TX40 router as a DMVPN spoke (Remote Site 4), using IPsec, mGRE...
https://www.digi.com/support/knowledge-base/dal-dmvpn-5-digi-router-configuration
Jul 14, 2025
DAL DMVPN 4 - Cisco testing
Introduction:This is Part 4 of the DMVPN (Dynamic Multipoint VPN) Knowledge Base series, which details the configuration of DMVPN on Digi routers.In this article, we focus ...
https://www.digi.com/support/knowledge-base/dal-dmvpn-4-cisco-testing
Jul 14, 2025
DAL DMVPN 3 - Cisco Spoke configuration
Introduction:This is Part 3 of the DMVPN (Dynamic Multipoint VPN) Knowledge Base series, which details the configuration of DMVPN on Digi routers.In this article, we focus ...
https://www.digi.com/support/knowledge-base/dal-dmvpn-3-cisco-spoke-configuration
Jul 08, 2025
IPSec VPN tunnel Configuration between Azure Cloud and the Digi DAL router
This article helps you configure an Azure route-based VPN gateway to connect to the Digi on-premises policy-based VPN device leveraging custom IPsec/IKEv2 policies on S2S VPN connections.About poli...
https://www.digi.com/support/knowledge-base/ipsec-vpn-tunnel-configuration-between-azure-cloud
Jul 07, 2025
DAL DMVPN 2 - Cisco Hub configuration
Introduction This is Part 2 of the DMVPN (Dynamic Multipoint VPN) Knowledge Base series, which details the configuration of DMVPN on Digi routers.In this article, we f...
https://www.digi.com/support/knowledge-base/dal-dmvpn-2-cisco-hub-configuration
Jul 02, 2025
DAL DMVPN 1 - Topology Overview
Introduction This is Part 1 of a series of Knowledge Base articles detailing the configuration of DMVPN (Dynamic Multipoint VPN) on Digi routers. In this article, we p...
https://www.digi.com/support/knowledge-base/dal-dmvpn-1-topology-overview
Jul 02, 2025
Downloading Digi Firmware Updates Without Internet Access or a Paid Remote Manager Subscription
IssueUsers managing Digi devices in offline environments may encounter difficulties accessing firmware updates on the Digi Support Site due to recent changes in the firmware distribution metho...
https://www.digi.com/support/knowledge-base/downloading-digi-firmware-updates-without-internet
Jun 20, 2025
Need a driver for Windows XP
Introductionyou are running an old machine with a Windows legacy operating system like Windows XPIssue/QuestionWhere do I get a Windows XP or other Windows legacy driver for my product from Digi?So...
https://www.digi.com/support/knowledge-base/need-a-driver-for-windows-xp
Jun 18, 2025
How to fix abnormal terminal window issue on a DAL device WEB UI
Introduction This article shows how to fix "small" terminal window issue on a DAL device WEB UI Issue/QuestionSome users have reported that, intermittently, when logging into th...
https://www.digi.com/support/knowledge-base/how-to-fix-abnormal-terminal-window-issue-on-a-dal
Jun 11, 2025
OpenVPN LAN to LAN tunnel using 2 Digi DAL routers
IntroductionHow to configure an OpenVPN LAN to LAN tunnel using 2 Digi DAL routersPrerequisitesThe DAL Router that acts as server must have a Public IP on the WAN interface (or at least reachable b...
https://www.digi.com/support/knowledge-base/openvpn-lan-to-lan-tunnel-using-2-digi-dal-routers
May 12, 2025
DAL router as an OpenVPN server
IntroductionHow to configure a Digi DAL router as an OpenVPN serverPrerequisitesThe DAL Router must have a Public IP on the WAN interface (or at least reachable by the Client).A set of Certificates...
https://www.digi.com/support/knowledge-base/dal-router-as-an-openvpn-server
May 12, 2025
SSL Certificate Expired Can't connect to Digi DAL device or AnywhereUSB Plus
Introduction / Issue/ Question Some Digi devices running Digi Accelerated Linux (DAL) firmware for a long time in field, e.g. 5 or 10 years, might suddenly not allow to connect to them anymore...
https://www.digi.com/support/knowledge-base/ssl-certificate-expired-can-t-connect-to-digi-dal
Apr 09, 2025
How to Use Digi Remote Manager Templates to change IPsec settings only
Introduction This article explains how to use Digi Remote Manager Templates to change only specific IPsec  settings. This is useful, for example, if the server side of the IPsec tunn...
https://www.digi.com/support/knowledge-base/drm-templates-change-update-ipsec-settings-only
Apr 07, 2025
How to get modem firmware version and inventory for a DAL Device via Digi Remote Manager API
IntroductionThis article explains how to use Digi Remote Manager API to get modem firmware version and available inventory for a DAL DevicePrerequisitesA Premiere edition of Digi Remote Manage...
https://www.digi.com/support/knowledge-base/modem-firmware-version-upgrade-dal-device-drm-api
Apr 07, 2025
Backup/Restore DAL device DRM Templates
Introduction How to use DRM Templates for the backup/restore of a DAL routerPrerequisitesA Premiere Edition of Digi Remote Manager is neededIssue/QuestionHow can I backup/restore a DAL router confi...
https://www.digi.com/support/knowledge-base/backup-restore-dal-device-drm-templates
Apr 07, 2025
How To update AnywhereUSB Plus from older 3.x, 19.x, or 20.x firmware to latest firmware
OverviewIf you are running a 3rd generation (G3) AnywhereUSB Plus product like AW02-G300, AW08-G300, AW24-G300 or the WiFi variants, you can find latest firmware on their product support web pages....
https://www.digi.com/support/knowledge-base/how-to-update-anywhereusb-plus-from-older-3-x-19-x
Apr 03, 2025
How to Register your Device
How to Register Your DeviceIntroductionThis article describes the device registration process.Applies to: This process applies to the following product families: Digi Cellular Routers, Digi Connect...
https://www.digi.com/support/knowledge-base/how-to-register-your-device
Apr 02, 2025
AnywhereUSB Manager Installation in Service Mode for Multiple Users.
OverviewHere is the procedure for installing AnywhereUSB Manager that will be visible in Control Panel for all users.Procedure1. Put the installer on Desktop.2. Open a CMD window (DO NOT open as ad...
https://www.digi.com/support/knowledge-base/anywhereusb-manager-installation-in-service-mode-f
Mar 26, 2025
Important firmware update requirements for pre-24.12 Digi Connect EZ Mini devices
IntroductionDigi Connect EZ Mini devices running firmware prior to 24.12 will require an extra step before updating to newer firmware.PrerequisitesBootloader file Upgrade ProcessIn order to up...
https://www.digi.com/support/knowledge-base/important-firmware-update-requirements-for-pre-24
Mar 12, 2025
How do I update firmware on Digi One IA using the web interface
The Digi One IA can have the post and firmware installed using the web interface of the Digi One IA.After installing the post, the One IA has to be rebooted.   Then install the IA EOS fir...
https://www.digi.com/support/knowledge-base/how-do-i-update-firmware-on-digi-one-ia-using-the
Jan 03, 2025
Digi Remote Manager: Data Usage for DAL Products
        ScopeDetermine the average monthly data usage of a Digi DAL OS device’s communication with Digi Remote Manager. Measure and report the data us...
https://www.digi.com/support/knowledge-base/data-usage-for-dal-products
Jan 02, 2025
HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
The session feature allows for multiple telnet sessions from an attached terminal or PC. For example: A user logs into the Digi unit and telnets to a host: #> telnet 192.168.0.1The user c...
https://www.digi.com/support/knowledge-base/how-to-confiigure-digi-one-portserver-units-for-mu
Jan 02, 2025
AnywhereUSB Plus Troubleshooting Tip - Explicit USB 2.0 or 3.0 in USB Virtual Controller
Problem:Corruption of data or the ? (Device Class unknown) icon can occur when the USB type within the Virtual Machine configuration for a target OS is either unconfigured within the VM settings, o...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-troubleshooting-tip-explicit-usb
Jan 02, 2025
AnywhereUSB Manager Driver Install Stalls/Hangs Without Completion
Description of Issue:  Installation of the AnywhereUSB® Manager software hangs, stalls, or otherwise fails to complete installation   *** Disclaimer:  The following guidanc...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-troubleshooting-tip-anywhere-usb
Jan 02, 2025
AnywhereUSB Manager red cross "unable to connect" errors
Check the network settings:   Are you able to ping the AnywhereUSB Plus hub's IP address?  Can you open the Hub's Dashboard page with a web browser, or SSH to the CLI of the ...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-manager-red-cross-unable-to-conne
Jan 02, 2025
AnywhereUSB Plus - "A device which does not exist was specified" and other USB Application errors
IntroductionThe following procedure can be used when an application which is trying to use a USB device (connected to the USB port of an AnywhereUSB Plus hub) encounters the error "A device wh...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-a-device-which-does-not-exist-was
Jan 02, 2025
How Do I Find Out Uptime of PortServer
login as root (default password is dbps) via the CLI Issue command : #> set time
https://www.digi.com/support/knowledge-base/how-do-i-find-out-uptime-of-portserver
Dec 31, 2024
USB device connected to Laptop native USB port stops working after AnywhereUSB Manager is installed
IntroductionThis article is is about an issue not with the Digi AnywhereUSB Manager software referenced, however since the installation of the Digi AnywhereUSB Manager software appears to trigger t...
https://www.digi.com/support/knowledge-base/usb-device-connected-to-laptop-native-usb-port-sto
Dec 26, 2024
What are the different types of serial port profiles on PortServer TS and One series products?
A port profile allows you to easily configure a serial port based on how you intend to use that port. Only the configuration settings relevant to the current profile are displayed in the profile se...
https://www.digi.com/support/knowledge-base/what-are-the-different-types-of-serial-port-profil
Dec 16, 2024
UDP Socket: Client Configuration Recommendations for Baud Rates Below 9600 Using PortServer TS Prod
When using lower baud rates for serial to UDP along with a delimiter setting, it is recommended the rtime setting is activated and increased to accommodate the lower baud rates and fast serial poll...
https://www.digi.com/support/knowledge-base/udp-configuration-for-baud-rates-below-1200
Dec 13, 2024
Potential startup issues on 44MHz Rabbit 3000 products
In 2021, Digi identified a configuration issue in startup code in the Dynamic C 9.62A BIOS.  The boot sequence enables the clock doubler before enabling an “early output enable” fe...
https://www.digi.com/support/knowledge-base/potential-startup-issues-on-44mhz-rabbit-3000-prod
Dec 09, 2024
Installing Edgeport Family drivers on Windows 7 and Windows 8.1
IntroductionDigi released properly signed (WHQL program) drivers for Windows 7 and 8.1 for this product. Microsoft has since released security updates to this OS that have disabled many third party...
https://www.digi.com/support/knowledge-base/installing-edgeport-family-drivers-on-windows-7-an
Nov 28, 2024
Digi IX15 - Simple Certificate Enrollment
Configure a Simple Certificate Enrollment Protocol clientYou can configure IX15 device to function as a SCEP client that will connect to a SCEP server that is used to sign Certificate Sig...
https://www.digi.com/support/knowledge-base/digi-ix15-simple-certificate-enrollment
Oct 10, 2024
XBee Cellular Certificates
The XBee devices can secure the TLS connection to Digi Remote Manager. The default configuration provides confidentiality of the communication but is not able to authenticate the server w...
https://www.digi.com/support/knowledge-base/xbee-cellular-certificates
Oct 10, 2024
How to sign up for a Digi Remote Manager account
To sign up for a Digi Remote Manager account, please follow the instructions below.​If you would like to sign up for a fully featured Digi Remote Manager account, please contact our sales team at:&...
https://www.digi.com/support/knowledge-base/how-to-sign-up-for-a-digi-remote-manager-account
Sep 27, 2024
How to enable Email notifications for firmware updates on Digi Remote Manager
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } IntroductionWhen new firmware versions are re...
https://www.digi.com/support/knowledge-base/how-to-enable-email-notifications-for-firmware-upd
Sep 27, 2024
How to keep Digi devices firmware and settings on sync using Digi Remote Manager Templates
If you have a known working configuration and firmware version and you want to ensure your deployed device inventory stays in sync with that, you can use the Templates feature in Digi Rem...
https://www.digi.com/support/knowledge-base/keep-your-firmware-and-configurations-in-sync-acro
Sep 25, 2024
How to Receive E-Mail Notification of Digi Remote Manager Alert Activity
Introduction This article describes how to configure Digi Remote Manager to provide E-Mail notification of Alert activity from your devices on Digi Remote Manager.Note: This article assu...
https://www.digi.com/support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Sep 24, 2024
New Connect ME -C DC-ME4-01T-C PN:(1P)50000878-60 modules won’t run our NET+OS image.bin application
Some customers with existing NET+OS firmware are having issues (not booting) when running their firmware (image.bin or rom.bin or both) on new modules delivered after June 2024.  Specifically ...
https://www.digi.com/support/knowledge-base/new-connect-me-c-dc-me4-01t-c-pn-(1p)50000878-60-m
Sep 23, 2024
What are Digi Remote Manager System Alerts?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alerts are automatically created by Digi Remote Manage...
https://www.digi.com/support/knowledge-base/what-are-system-alarms
Sep 23, 2024
How does AnywhereUSB Manager find AnywhereUSB Plus hubs?
AnywhereUSB Plus driver and AnywhereUSB Manager are installed together.The installer is also installing the Bonjour protocol, which is used to broadcast messages to all AnywhereUSB Plus hubs in the...
https://www.digi.com/support/knowledge-base/how-does-anywhereusb-manager-find-anywhereusb-plus
Sep 23, 2024
RealPort Linux driver showing dgrp: loading out-of-tree module taints kernel
When running RealPort Linux driver, we see a log message:dgrp: loading out-of-tree module taints kernelIs it critical or is it to be ignored? The "kernel tainted" message can be considere...
https://www.digi.com/support/knowledge-base/realport-linux-driver-showing-dgrp-loading-out-of
Sep 23, 2024
How do I access the Linux console on a Digi Accellerated Linux (DAL) device?
You can access the Linux console which is named "shell mode" e.g. from a SSH session or a terminal session opened from the Webinterface:see user guide:https://www.digi.com/resources/docum...
https://www.digi.com/support/knowledge-base/how-do-i-access-the-linux-console-on-a-digi-accell
Sep 23, 2024
setting password from a backup.cfg on a ConnectPort LTS
When uploading a backup.cfg to a ConnectPort LTS in order to set the password,you might experience, that the password is not set with the value from the backup.cfg file.Route cause and workaround:C...
https://www.digi.com/support/knowledge-base/setting-password-from-a-backup-cfg-on-a-connectpor
Sep 23, 2024
Can I run AnywhereUSB Manager on a tablet, SmartPhone or RasperryPi with ARM architecture?
Digi offers drivers installed with AnywhereUSB Manager for Debian Linux x86_64 architecture packages and for Windows x86 hardware (64 and 32 bit drivers), see:https://hub.digi.com/support/products/...
https://www.digi.com/support/knowledge-base/can-i-run-anywhereusb-manager-on-a-tablet-smartpho
Sep 23, 2024
What are Digi Remote Manager System Alerts?
Digi Remote Manager System Alerts are notifications that automatically trigger for specific processing conditions within the Remote Manager that a customer may want to be notified about. These aler...
https://www.digi.com/support/knowledge-base/what-are-digi-remote-manager-system-alerts
Sep 06, 2024
Compiler bug in DC 9.30 and later generates incorrect opcode sequence
Digi has discovered a bug present in Dynamic C 9.30 (but not 9.25) related to code generation for assigning 8-bit values to 16-bit variables via a pointer. The bug has been in all releases of Dynam...
https://www.digi.com/support/knowledge-base/compiler-bug-in-dc-9-30-and-later-generates-in-(1)
Sep 05, 2024
Does Dynamic C (DC 9.62A and DC 10.72E) supports Windows 11?
Yes, Dynamic C works on Windows 11 machines.We have tested Dynamic C 9.62A and Dynamic C 10.72E on Windows 11. It is working fine.
https://www.digi.com/support/knowledge-base/does-dynamic-c-(dc-9-62a-and-dc-10-72e)-supports-w
Sep 05, 2024
XBee BLU Extended Advertisement
XBee BLU Extended AdvertisingThe XBee BLU is a Bluetooth Low Energy (BLE) XBee module. It is designed to allow a device, such as an Arduino or other processor, to communicate via a Bluetooth-enable...
https://www.digi.com/support/knowledge-base/xbee-blu-extended-advertisement
Aug 30, 2024
XBee BLU Example of Discovery of BLE Devices
XBee BLU OverviewThe XBee BLU is a Bluetooth Low Energy (BLE) XBee module. It is designed to allow a device, such as an Arduino or other processor, to communicate via a Bluetooth-enabled device, su...
https://www.digi.com/support/knowledge-base/xbee-blu-example-of-discovery-of-ble-devices
Aug 30, 2024
How to generate .bak file (backup of the application source file) under Dynamic C?
If we  compile Dynamic C application from an Dynamic C editor window with unsaved changes, Dynamic C saves it to disk with the `.bak` extension, so it can use that file to compile without over...
https://www.digi.com/support/knowledge-base/how-to-generate-bak-file-(backup-of-the-applicatio
Aug 23, 2024
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/support/knowledge-base/usage-of-network-lan-in-ipsec-local-policy
Aug 21, 2024
Telstra 3G Sunset 28 October 2024
Telstra 3G Sunset 28th October 2024Digi, in conjunction with distributor network, has worked with the world’s telecommunications carriers in assisting cellular consumers as the migration...
https://www.digi.com/support/knowledge-base/telstra-3g-sunset-28-october-2024
Aug 13, 2024
HOW TO: Query the Connection History of a Connected device from Digi Remote Manager
Introduction:One very useful aspect of Device Management on the Digi Device Remote Manager is the ability to view the Connection History of a device.  This of course refers to the connection h...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Aug 12, 2024
Manually Updating X-CTU Firmware Library
Download the current firmware that is relevant to the module.  Save this file (.zip) to a known location.  DO NOT unzip this file.  X-CTU is looking for a .zip file.In XCTU, from the...
https://www.digi.com/support/knowledge-base/manually-updating-x-ctu-firmware-library
Aug 07, 2024
Device Cannot be Registered on Digi Remote Manager
If you attempted to install your Digi device into Digi Remote Manager, and recevied an error message that the device cannot be registered into your account, as shown in the image below:please take ...
https://www.digi.com/support/knowledge-base/device-cannot-be-registered-on-digi-remote-manager
Jul 26, 2024
How to obtain a List of Digi Remote Manager Connected or Disconnected Devices
The following examples may be used in a web browser in order to obtain a list of devices which are currently in a connected state on your Digi Remote Manager account.List of Connected devices:https...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-list-of-device-cloud-connected-or
Jul 23, 2024
device/group of devices Digi Remote Manager access to users via Subaccounts
This article explains how to create a subaccount to grant a user the access to a specific device/group of devices.This is usually needed for Distributors/Resellers who manage their customers Subacc...
https://www.digi.com/support/knowledge-base/device-group-of-devices-drm-access-to-users-via-su
Jul 18, 2024
DRM APIs authentication
No, the Remote Manager APIs use HTTP Basic Authentication. The username and password are the same as the username and password you use to sign-on to the Remote Manager UI.As an example, when the AP...
https://www.digi.com/support/knowledge-base/drm-apis-authentication
Jul 17, 2024
docking stations Windows laptops conflicts with AnywhereUSB Manager Windows Driver Error Code 31
Dell or Lenovo docking stations with Windows laptops may conflict with AnywhereUSB Manager, causing Windows Driver Error Code 31 and no connection to USB devices possible, in Intel(R) USB 3.10 eXte...
https://www.digi.com/support/knowledge-base/docking-stations-windows-laptops-conflicts-with-an
Jul 01, 2024
How To: Customize a DAL Backup Configuration File
 Background The configuration backup file can be obtained from a DAL device using either the CLI, local web UI, or Digi Remote Manager. The backup file you get is a gzipped tarball with a .bi...
https://www.digi.com/support/knowledge-base/how-to-customize-a-dal-backup-configuration-file
Jun 28, 2024
Digi One IA/IAP Power and Serial screw terminal connectors
I lost the power and serial port screw terminal connectors for my Digi One IA/IAP – where can I get replacements for them?   The parts used in the devices are standard from Phoenix and...
https://www.digi.com/support/knowledge-base/digi-one-ia-iap-power-and-serial-screw-terminal-co
Jun 27, 2024
How to get the Support Report file from a DAL device
When opening a case to Digi tech support related to a device running DAL OS (see Note1 below), it is particularly useful to include a support report file.Support reports capture the device'...
https://www.digi.com/support/knowledge-base/how-to-get-the-support-report-file-from-a-dal-devi
Jun 19, 2024
Using RF Module with Switching Power Supply
The now End-Of-Lifed Digi XStream, XCite, and the current 9XTend modules require a regulated 5V DC supply. The Digi XBee modules require a 3V regulated power supply.Switching supplies may be used, ...
https://www.digi.com/support/knowledge-base/using-rf-module-with-switching-power-supply
Jun 14, 2024
Obtaining cached Connect Sensor SIM ICCID numbers
Obtaining cached Connect Sensor SIM ICCID numbersThis example obtains the ICCID as seen cached within “Mobile Information” on the Settings page of a device within Digi Remote Manager. A...
https://www.digi.com/support/knowledge-base/obtaining-cached-connect-sensor-sim-iccid-numbers
Jun 13, 2024
How to: Use a custom script to add USB Printer support to a DAL device
A user can use the socat command to interact with a USB printer connected to the USB port of a Digi device.Below you can find an example of the socat command, which starts a service on port TCP 910...
https://www.digi.com/support/knowledge-base/how-to-use-a-custom-script-to-add-usb-printer-supp
Jun 11, 2024
Atsign sshnoports on a Digi DAL OS device
What are Digi Containers?Digi Containers Service is an add-on service that simplifies and centralizes the process of building, deploying and running custom applications on devices managed with Digi...
https://www.digi.com/support/knowledge-base/atsign-sshnoports-on-a-digi-dal-os-device
May 13, 2024
LDAP authentication on an AnywhereUSB® Plus
Starting with Firmware version 21.5, a new “Login attribute” parameter was added. This parameter allows to match the name of the username on the Windows Active Directory server. You ca...
https://www.digi.com/support/knowledge-base/ldap-authentication-on-an-anywhereusb-plus
May 12, 2024
How to: Update the Cellular firmware of the EG25 modem via CLI and Local firmware file
The  "modem firmware check" CLI command  is not implemented for the  EG25G modem, but a customer can manually specify the directory with the following CLI command:&quo...
https://www.digi.com/support/knowledge-base/how-to-update-the-cellular-firmware-of-the-eg25-mo
May 12, 2024
DAL router WireGuard Client
Since DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network layer to provide communication between devices over a public...
https://www.digi.com/support/knowledge-base/dal-router-wireguard-client
Apr 30, 2024
DAL router as WireGuard Server iOS client
How to configure DAL as WireGuard Server and a iOS ClientSince DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network lay...
https://www.digi.com/support/knowledge-base/dal-router-as-wireguard-server-ios-client
Apr 29, 2024
DAL router as WireGuard Server Windows Client
Since DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network layer to provide communication between devices over a public...
https://www.digi.com/support/knowledge-base/dal-router-as-wireguard-server-windows-client
Apr 26, 2024
Modifying the “sshd_config” file for ConnectPort LTS - Terrapin Fix
The “sshd_config” file is generated when system is booting.  So you need to copy the modified “sshd_config” file to /usr2 and copy it to /etc/ssh folder using /usr2/rc...
https://www.digi.com/support/knowledge-base/modifying-the-sshd_config”-file
Mar 06, 2024
AnywhereUSB Plus Information and Videos
Overview:This article highlights various features of AnywhereUSB Plus®, to help users gain familiarity with all the devices have to offer.General Videos:Unboxing Digi AnywhereUSB 24 P...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-information-and-videos
Mar 04, 2024
Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE Information Assistant Bot
Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-zigbee-802-15-4-digimesh-ble-informati
Feb 28, 2024
Digi XBee 3 Global LTE-M Information Assistant Bot
Use this page to ask questions about your Digi XBee 3 Global LTE-M.Digi XBee 3 Global LTE-M Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-global-lte-m-information-assistant-(1)
Feb 28, 2024
Ignition Edge on Digi DAL OS devices
The following is information about deploying, running, and monitoring an Ignition Edge application running inside a Digi Containers service available on a Digi router through Digi Remote ...
https://www.digi.com/support/knowledge-base/ignition-edge-on-digi-dal-os-devices
Feb 26, 2024
How to update cached state or settings data for a device on Digi Remote Manager
The following information is most useful for a device which is infrequently connected.  For a device currently in Connected status on Digi Remote Manager,  selecting the Re...
https://www.digi.com/support/knowledge-base/how-to-update-cached-state-or-settings-data-for-a
Feb 23, 2024
Digi XBee 3 Global LTE-M Information Assistant Bot
Digi XBee 3 Global LTE-M AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-global-lte-m-information-assistant-bot
Feb 23, 2024
How to have USB devices connected at boot using Anywhere USB Plus
When using Anywhere USB Plus to connect some USB devices to your PC via ETH, can be needed to have those USB devices automatically connected to the PC at boot without the needs to necessarily log i...
https://www.digi.com/support/knowledge-base/how-to-have-usb-devices-connected-at-boot-using-an
Feb 23, 2024
Bluetooth Low Energy (BLE) Company Identifier
In Bluetooth Low Energy (BLE), the Company Identifier is a 16-bit value assigned by the Bluetooth Special Interest Group (SIG) to a specific company or organization. This identifier is used in the ...
https://www.digi.com/support/knowledge-base/bluetooth-low-energy-(ble)-using-the-company-ident
Feb 21, 2024
How to set the time source on devices running the DAL Operating System.
The DAL Operating System offers several options to configure a time source:An NTP client, using one or more NTP servers as its time source.The device's cellular modem.GNSS (if the dev...
https://www.digi.com/support/knowledge-base/how-to-set-the-time-source-on-devices-running-the
Feb 21, 2024
Step by Step Setup of AWUSB Plus on Win10 Service
 1. Physical connection:Connect the AWUSB Plus ETH port to your PC Network (Note: on the PC Network should be present a DHCP server, as the AWUSB Plus ETH port is by default configured to get ...
https://www.digi.com/support/knowledge-base/step-by-step-setup-of-awusb-plus-on-windows-10-(se
Feb 21, 2024
Send CLI commands to a DAL router via SMS
In order to have a DAL router executing CLI commands received via SMS, the following procedure can be followed: 1. Copy the content of the following python script in a txt file (You can find the s...
https://www.digi.com/support/knowledge-base/send-cli-commands-to-a-dal-router-via-sms
Feb 20, 2024
Digi PortServer TS and Digi One Information Assistant Bot
Digi PortServer TS and Digi One AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-portserver-ts-and-digi-one-information-assist
Feb 15, 2024
Digi Remote Manager Information Assistant Bot
Digi Remote Manager AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-remote-manager-information-assistant-bot
Feb 15, 2024
Digi AnywhereUSB Plus Information Assistant Bot
Digi AnywhereUSB Plus Information Assistant 
https://www.digi.com/support/knowledge-base/digi-anywhereusb-plus-information-assistant-bot
Feb 15, 2024
Digi AnywhereUSB Plus Rough Performance Data
Digi AnywhereUSB ® Plus Rough Performance DataDigi has benchmarked performance of the AnywhereUSB Plus products. This document shows the method Digi used and the results Digi observed.Thi...
https://www.digi.com/support/knowledge-base/digi-anywhereusb-plus-rough-performance-data
Jan 31, 2024
How to create a CA-Signed certificate using XCA application
This article explains how to create a CA-Signed certificate using XCA application.First, we need to create Certification authority (CA) certificate. Click the Certificates tabClick the New Cer...
https://www.digi.com/support/knowledge-base/how-to-create-a-ca-signed-certificate-using-xca-ap
Jan 17, 2024
Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom:Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails. Cause:This is a known iss...
https://www.digi.com/support/knowledge-base/microsoft-telnet-with-portserver-results-in-double
Jan 11, 2024
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts. These include the following models:AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort...
https://www.digi.com/support/knowledge-base/which-digi-serial-adapter-cards-are-compatible-wit
Jan 11, 2024
Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
https://www.digi.com/support/knowledge-base/resolving-hardware-contention-irq-or-memory-confli
Jan 11, 2024
Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters...
https://www.digi.com/support/knowledge-base/are-digi-pci-adapters-compatible-with-the-pci-x-sl
Jan 11, 2024
Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware.Make a note of the MAC (hardware) address located on the sticker underneath t...
https://www.digi.com/support/knowledge-base/assiging-a-portserver-ip-address-using-rarpd-in-un
Jan 10, 2024
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
https://www.digi.com/support/knowledge-base/what-type-of-public-key-authentication-do-the-port
Jan 10, 2024
How to turn off LEDs on a cellular router running DAL.
DAL Cellular routers allow for certain LEDs to be turned off. This can be helpful for privacy, safety, or power consumption.The DAL Operating System allows you to turn off all LED indicators exclud...
https://www.digi.com/support/knowledge-base/how-to-turn-off-leds-on-a-cellular-router-running
Jan 03, 2024
How to configure a Static IP address on an AnywhereUSB Plus via command-line interface (CLI)
This KB article is applicable to AnywhereUSB Plus models, which run the DAL Operating System.By default, the Ethernet interfaces on all AnywhereUSB Plus models are configured with DHCP clients enab...
https://www.digi.com/support/knowledge-base/how-to-configure-a-static-ip-address-on-an-anywher
Dec 28, 2023
How to install the AnywhereUSB Manager in Windows
The AnywhereUSB Manager software is specific to the AnywhereUSB Plus models and not compatible with the legacy/1st generation AnywhereUSB or G2/2nd generation AnywhereUSB models, which use differen...
https://www.digi.com/support/knowledge-base/how-to-install-the-anywhereusb-manager-in-windows
Dec 28, 2023
Can a DAL-based device in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Passthrough mode on a DAL-based device (a Digi device that runs the DAL Operating System) should not inherently interfere with connectivity to Digi Remote Manager.Related links:Mee...
https://www.digi.com/support/knowledge-base/can-a-dal-based-device-in-ip-passthrough-mode-conn
Dec 27, 2023
Submitting an AnywhereUSB Plus issue to Digi Technical Support
Files that will be requested:1. A Support Report from the AnywhereUSB Plus WebUI (Latest view):System [Drop down menu] -> Support Report -> Small download button in upper right 2. A Supp...
https://www.digi.com/support/knowledge-base/submitting-an-anywhereusb-plus-issue-to-digi-techn
Dec 22, 2023
USB license dongle attached to AnywhereUSB Plus cannot be found via related software
1. Ensure that the license information on the dongle has not expired, by contacting the appropriate dongle/software vendor. 2. Ensure the USB license dongle itself is functional, by connecting it ...
https://www.digi.com/support/knowledge-base/usb-license-dongle-attached-to-anywhereusb-plus-ca
Dec 22, 2023
AnywhereUSB Plus Linux and Mobile Support
Preface: The AnywhereUSB Plus client software is known as the AnywhereUSB Manager.AnywhereUSB Plus products do not have a mobile version of the client (iOS or Android). AnywhereUSB Plus produc...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-linux-and-mobile-support
Dec 20, 2023
How to update AnywhereUSB Plus firmware
Applies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The AnywhereUSB Plus firmware - sometimes referred to as system firmware or DAL EOS firmware - may be updated via ...
https://www.digi.com/support/knowledge-base/how-to-upgrade-anywhereusb-plus-firmware
Dec 20, 2023
How to backup the configuration of an AnywhereUSB Plus device
OverviewApplies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The configuration of an AnywhereUSB Plus device may be saved to a file and later used to restore the ...
https://www.digi.com/support/knowledge-base/how-to-backup-the-configuration-of-an-anywhereusb
Dec 20, 2023
Determining firmware version on an AnywhereUSB Plus
WebUI Method:Open the Web Interface of the AnywhereUSB PlusNavigate to System -> Firmware UpdateThe currently running firmware version is now visible next to "Current version:"Manager/...
https://www.digi.com/support/knowledge-base/determining-firmware-version-on-an-anywhereusb-plu
Dec 20, 2023
Setting up and getting started with AnywhereUSB Plus
This article provides a link that explains what comes with each AnywhereUSB Plus model, how to install the necessary software, and how to connect the hardware. After you have verified the...
https://www.digi.com/support/knowledge-base/setting-up-and-getting-started-with-anywhereusb-pl
Dec 12, 2023
How to install the AnywhereUSB Plus Manager
The AnywhereUSB Plus Manager can be found on the Digi website. The steps required to find and download the Manager are defined below.Navigate to the support site on digi.com.Filter and se...
https://www.digi.com/support/knowledge-base/how-to-install-the-anywhereusb-plus-manager
Dec 12, 2023
How to find firmware for your product
The firmware for your Digi product can be found on the Digi website. The steps required to find and download your firmware are defined below.Navigate to the support site on digi.com.Filter and sele...
https://www.digi.com/support/knowledge-base/how-to-find-firmware-for-your-product
Dec 12, 2023
An introduction to SPI on XBee radios
IntroductionPurpose and ScopeThe purpose of this document is to specify how to use SPI on XBee. As of the date of this writing, SPI is available on the following XBee radios:2.4Ghz: XBee ZigBee S...
https://www.digi.com/support/knowledge-base/an-introduction-to-spi-on-xbee-radios
Oct 31, 2023
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
https://www.digi.com/support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Oct 31, 2023
Large Radio Network Considerations and Solutions
The purpose of this guide is to help various engineers and decision makers understand limitations of the different protocols as well as guide deployment teams to design their networks around said l...
https://www.digi.com/support/knowledge-base/large-radio-network-considerations-and-solutions
Oct 10, 2023
Explanation of Digi RF Module Part Numbers
 Let us take a few examples to decode different XBee part numbers. We have divided this article based on different XBee families as the format used by one family might be different from o...
https://www.digi.com/support/knowledge-base/explanation-of-digi-xbee-part-numbers
Sep 21, 2023
modifying the password for http(s) & CLI, does not modify the password for the device discovery tool
customer modified the password for user=root which has impact on http, https, telnet, ssh (CLI) access but still the device discovery tool, using Advanced device discovery protocol (ADDP) requires ...
https://www.digi.com/support/knowledge-base/modifying-the-password-for-http(s)-cli-does-not-mo
Sep 18, 2023
Compiler bug in Dynamic C 9.30 through 9.62A
Digi has discovered a bug present in Dynamic C 9.30 (but not 9.25) related to code generation for assigning 8-bit values to 16-bit variables via a pointer.Please view Compiler bug in DC 9.30 a...
https://www.digi.com/support/knowledge-base/compiler-bug-in-dynamic-c-9-30-through-9-62a
Sep 15, 2023
Dynamic C registration and Download
Dynamic C is provided for download at the links below.  In order to download the software complete registration is necessary.  If the registration is not filled in properly it will delay ...
https://www.digi.com/support/knowledge-base/dynamic-c-registration-and-download
Sep 15, 2023
How to extract program from flash with Rabbit modules
There is a program that extracts the entire flash content or just the firmware(extract_flash.c).  This is available with Dynamic C latest releases at Digi’s website under 9.62A and ...
https://www.digi.com/support/knowledge-base/how-to-extract-program-from-flash-with-rabbit-modu
Sep 15, 2023
How to disable the AUTO-MIDX in Dynamic C for RCM4000 and RCM6000 modules
The ethernet is set by default to auto-detect cable type MDI/MDIX.  This define is in the BOARD_DEPS.LIB file. To disable auto MDIX,  Define DMAETH100_PXDR_AMDIX_EN as...
https://www.digi.com/support/knowledge-base/how-to-disable-the-auto-midx-in-dynamic-c-for-rcm4
Sep 15, 2023
Consolidation of Rabbit product SKUs and the recommended replacements
See link below for complete list of recently discontinued and replacements for current Rabbit products.Discontinued Rabbit Products 
https://www.digi.com/support/knowledge-base/consolidation-of-rabbit-product-skus-and-the-recom
Sep 12, 2023
Does CC8M Nano support Dualboot+Trustfence (Yocto)?
Yes, it’s supported.Dualboot is a partition/boot strategy and should be independent of having TrustFence enabled or not.
https://www.digi.com/support/knowledge-base/does-cc8m-nano-support-dualboot-trustfence-(yocto)
Sep 12, 2023
What kind of Antenna protection circuit is in CCMP133?
On the ConnectCore MP1 modules (both the 13 and 15) we are using an integrated wireless solution from Murata. These modules do not require any external matching on the antenna path, so we are just ...
https://www.digi.com/support/knowledge-base/what-kind-of-antenna-protection-circuit-is-in-ccmp
Sep 11, 2023
Does Micro SIM work on CC8X SBC Pro board?
Yes, Digi confirms that the SIM socket on the SBC Pro works fine. You need to use a PCIe modem.Digi supported several PCIe modems but because this was third party hardware and every modem had their...
https://www.digi.com/support/knowledge-base/does-micro-sim-work-on-cc8x-sbc-pro-board
Sep 11, 2023
Deleting Child Accounts through X-ON
When deleting child accounts from a parent account, the following changes will occur in the account, device, gateway, and application records. Account Record: The account record is deleted fro...
https://www.digi.com/support/knowledge-base/deleting-child-accounts-through-x-on
Sep 08, 2023
ConnectPort TS 8/16 (and MEI) POST update requirement for older hardware
When trying to update an older ConnectPort TS 8/16 (and MEI) to the latest firmware version, an error message might be displayed such as "unable to update firmware".In such cases, some ha...
https://www.digi.com/support/knowledge-base/connectport-ts-8-16-(and-mei)-post-update-requirem
Sep 07, 2023
Digi XBee3 Cellular Selection Guide
Digi has updated its cellular modules offerings and now all XBee3 Cellular modules are available for deployment across the globe. However, with multiple options to choose from, it might get confusi...
https://www.digi.com/support/knowledge-base/digi-xbee3-cellular-selection-guide
Sep 06, 2023
Can I use an XBee 3 Zigbee module with an XBee X2, X2E, Industrial Gateway or other Gateway product?
An XBee 3 Zigbee module can be used with the XBee S2C Gateway and  X2 products containing an XBee S2C or XBee product operating on the Zigbee 2.4 GHz protocol. For example, the ...
https://www.digi.com/support/knowledge-base/can-i-use-an-xbee-3-zigbee-module-with-an-xbee-x2
Sep 05, 2023
Can two adjacent Digi XBee3 Cellular modules communicate with each other?
With firmware versions 11416/31016 onwards, Digi XBee3 Cellular LTE-M/NB-IoT modules and Digi XBee3 Cellular LTE Cat 1 modules support direct communication between two units over their BLE (Bluetoo...
https://www.digi.com/support/knowledge-base/can-two-adjacent-digi-xbee3-cellular-modules-commu
Sep 05, 2023
How to configure inter VLAN routing with switchport bridge mode
This article explains how to configure inter VLAN routing with switchport bridge mode.1.    First, we need to create a new bridge instance and switch the bridge type to “switch...
https://www.digi.com/support/knowledge-base/how-to-configure-inter-vlan-routing-with-switchpor
Aug 28, 2023
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication 1. Digi DAL device configuration.Please add a new authentication Method and select a RADIUS name in the...
https://www.digi.com/support/knowledge-base/how-to-setup-a-digi-dal-device-and-microsoft-nps-s
Aug 28, 2023
New Connect ME 9210 -C DC-ME-Y402-C PN:(1P)50001528-36 modules won’t run our NET+OS image.bin app
Some customers with existing NET+OS firmware are having issues (not booting) when running their firmware (image.bin or rom.bin or both) on new modules delivered after May 2022.  Specifically N...
https://www.digi.com/support/knowledge-base/new-connect-me-9210-c-dc-me-y402-c-pn-(1p)50001528
Aug 18, 2023
DAL Router IP Passthrough mode multiple sources
A DAL router can be configured to operate in IP Passthrough mode, which means that the device passes the IP address assigned to it on a WAN or cellular modem interface, to a client connec...
https://www.digi.com/support/knowledge-base/dal-router-ip-passthrough-mode-multiple-sources
Aug 11, 2023
What are the devices limits on Remote Manager Accounts
When a specified quantity of DRM licenses is purchased (available licenses), this is reflected in the Device Limit and can be checked in DRM  at Settings icon > Account Setti...
https://www.digi.com/support/knowledge-base/drm_devicelimit_main_sub_account
Aug 07, 2023
ConfigTool User Guide
Navigating to the ConfigTool Navigating to the configuration page requires the user to select the IEC dropdown within Configuration on the left-hand navigation menu.   Figure 1&...
https://www.digi.com/support/knowledge-base/configtool-user-guide
Jul 21, 2023
Understanding the Channel command and how it works
In the IEEE 802.15.4 2.4GHz standard, there are a total of 16 available channels to operate on. Unlike WiFi, the first channel in the 802.15.4 IEEE standard starts with channel 11 (0x0B) and ends w...
https://www.digi.com/support/knowledge-base/understanding-the-channel-command-and-how-it-works
Jul 13, 2023
PortServer, ConnectPort, AnywhereUSB, Digi One or Digi Connect device is locking up periodically
Symptom: your Digi terminal server, serial converter or AnywhereUSB hub is hanging, not responding or locking up from time to time. You can recover by performing a power cycle or reboot.root cause ...
https://www.digi.com/support/knowledge-base/portserver-connectport-anywhereusb-digi-one-or-dig
Jul 03, 2023
AnywhereUSB Plus Firmware update failing, image failed verification
some people have reported that update to a newer firmware is failing on their AnywhereUSB Plus products.When using the feature "Download from Server", root cause of the failure might be a...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-firmware-update-failing-image-fai
Jul 03, 2023
How to Change the firmware on a Digi XBee Gateway (Connect Port X2) using Digi Remote Manager
This article explains the process of updating the firmware on a Digi XBee Gateway (Connect Port X2) via the Digi Remote Manager service.  This article assumes that you already have a Digi Remo...
https://www.digi.com/support/knowledge-base/how-to-change-the-firmware-on-a-digi-xbee-gateway
Jun 23, 2023
How to enable and configure routing using VLAN sub-interfaces with bonding
This article will explain how to enable and configure routing using VLAN sub-interfaces with bonding interfaces. At first step we need set up Ethernet bonding interface:     C...
https://www.digi.com/support/knowledge-base/how-to-enable-and-configure-routing-using-vlan-sub
Jun 20, 2023
SIM cards and APNs explained
When using Digi devices with cellular modems, e.g. Digi cellular routers, it's important to understand that they are 'at the mercy' of the SIM card inserted in the device, and different...
https://www.digi.com/support/knowledge-base/sim-cards-and-apns-explained
Jun 15, 2023
RealPort for Windows error code 13 and 14
Issue:  When attempting to install the RealPort driver for Windows, the user may get an error code 13 or error code 14.Cause:  These errors are often caused by a hidden device reserving a...
https://www.digi.com/support/knowledge-base/realport-for-windows-error-code-13-and-14
Jun 15, 2023
Read Only and Custom User Roles on DRM
Why a Digi Remote Manager (Digi RM) Read-Only user can see all actions as allowed? What is the difference with Custom Users? This Article provide clarification and examples on this aspect of D...
https://www.digi.com/support/knowledge-base/read-only-and-custom-user-roles-on-drm
Jun 15, 2023
How to update the firmware on a Digi XBee Industrial Gateway using Digi Remote Manager
Often, a Digi XBee Industrial Gateway (XIG) is located in a remote location where the Administrator of the network is unable to directly talk to the device or manage it.  In order to correct t...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-xbee-industri
Jun 05, 2023
How to upgrade firmware on an IX15 using Digi Remote Manager
From time to time, it does become necessary to perform a firmware upgrade on a remote device such as an IX15 for a wide range of reasons.   Generally, this would require a truck roll cost...
https://www.digi.com/support/knowledge-base/how-to-upgrade-firmware-on-an-ix15-using-digi-remo
May 23, 2023
What is the Device Service Status On Digi Remote Manager?
The device  Service Status is shown on the Device Details of a device on DRM and can assume two values: "In Service" or "In Maintenance Window":        ...
https://www.digi.com/support/knowledge-base/what-is-the-device-service-status-on-digi-remote-m
May 10, 2023
How to update firmware on an XBee Cellular module via Digi Remote Manager
These directions assume that you have the XBee module already added to your Digi Remote Manager account and that the module is configuured to be connected to Digi Remote manager via its AT commands...
https://www.digi.com/support/knowledge-base/how-to-update-firmware-on-an-xbee-cellular-module
Mar 28, 2023
Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.
In this article, we will describe how to configure Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.Sometimes it is necessary to provide access to...
https://www.digi.com/support/knowledge-base/port-forwarding-in-an-ipsec-vpn-tunnel-with-the-ov
Mar 22, 2023
DAL Router IP Passthrough mode + WiFi AP
When a DAL router needs to operate in passthrough mode and WiFi AP at the same time, the configuration will differ from the usual default one, where the WiFi AP and the LAN inte...
https://www.digi.com/support/knowledge-base/dal-router-ip-passthrough-mode-wifi-ap
Mar 07, 2023
How to use “Disconnect From Device” function in Anywhere USB Plus after DAL 22.11.48.10 firmware
Before DAL firmware 22.11.48.10 it was possible to disconnect a single USB device belonging to a connected group on Anywhere USB manager.Because of the new Power cycle on disconnect feature, introd...
https://www.digi.com/support/knowledge-base/how-to-use-disconnect-from-device”-function-in-any
Feb 20, 2023
how to transfer the complete Linux log to a syslog server (DAL)
Many Digi routers and network infrastructure devices are running the Digi Accelerated Linux (DAL) operating system.In this system you can configure (several) external syslog server(s) to receive no...
https://www.digi.com/support/knowledge-base/how-to-transfer-the-complete-linux-log-to-a-syslog
Feb 15, 2023
Digi Containers SDK
The following is information about creating, deploying, running, and monitoring a container for the Digi Containers service in Digi Remote ManagerDisclaimer:  Digi provides a compute...
https://www.digi.com/support/knowledge-base/digi-containers-sdk
Jan 03, 2023
How to switch to Anywhere USB Manager Service Mode when installed as stand-alone using CLI
One of the first steps of getting started with Anywhere USB Plus products, is to install the Anywhere USB Manager software. The best practice is to determine which Installation mode is more suitabl...
https://www.digi.com/support/knowledge-base/how-to-switch-to-anywhere-usb-manager-service-mode
Dec 29, 2022
Windows uninstall problems AnywhereUSB Plus driver
When experiencing problems in Windows uninstalling the AnywhereUSB Manager + driver used for the AnywhereUSB Plus products:a) make sure you are uninstalling as local Windows Administratorb) make su...
https://www.digi.com/support/knowledge-base/windows-uninstall-problems-anywhereusb-plus-driver
Dec 23, 2022
AnywhereUSB Plus and Windows USB power saving to avoid disconnection
OverviewWhen remotely using USB devices plugged into a Digi AnywhereUSB or AnywhereUSB Plus product, you might run into a disconnection from the USB device.This can be caused by temporary network o...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-and-windows-usb-power-saving-to-a
Dec 23, 2022
How to enable redundancy with IP network failure on an AnywhereUSB
In this article, we will describe How to enable redundancy with IP network failure on an AnywhereUSB 24 Plus device. The Digi AnywhereUSB/14 family had a feature called  "IP Network ...
https://www.digi.com/support/knowledge-base/how-to-enable-redundancy-with-ip-network-failure-o
Dec 20, 2022
Digi EX12 Connectivity issues with AT&T SIMs missing 'attm2mglobal' APN
Problem StatementIt has been observed with some AT&T SIM cards that the Digi EX12 will obtain an IP address from the AT&T network, but the Digi EX12 will not route any traffic over the Mobi...
https://www.digi.com/support/knowledge-base/ex12-connectivity-issues-with-at-t-sims-missing-at
Nov 29, 2022
Command Description Document v4.29
The sample commands listed in this document represent all of the user-defined parameters in the 9XStream and 24XStream wireless modules up to firmware version 4.29.  Relevant FilesCommand...
https://www.digi.com/support/knowledge-base/command-description-document-v4-29
Oct 17, 2022
How to configure Web filtering on a Digi device without using an external service
If you need to allow access to specific DNS hostnames on your Digi device, please set those host names in the DNS servers list.Configuration> Services>DNS>DNS servers The Web GUI does...
https://www.digi.com/support/knowledge-base/how-to-configure-web-filtering-on-a-digi-device-wi
Oct 10, 2022
Does RCM6700 support CAN bus via FIM and is there detailed information available
There is limited support for FIM for the RCM6700, we do not provide samples, the only information available is in the RCM6000 Microprocessor's User's Manual linked below;The RCM6700 ha...
https://www.digi.com/support/knowledge-base/does-rcm6700-support-can-bus-via-fim-and-is-there
Sep 22, 2022
Are RF module variants of two different countries compatible with each other ?
It is not possible for two Digi RF module variants (like XBee Pro SX 900) of different countries to communicate with each other. There is also no option available to make them compatible by softwar...
https://www.digi.com/support/knowledge-base/are-rf-module-variants-of-two-different-countries
Sep 21, 2022
Difference between Digi XBee S2C and Digi XBee S2C Pro NG modules
The Digi XBee S2C Pro NG module has been released as an alternative to Digi XBee Zigbee modules that are not readily available due to supply constraints. Please review below points to figure out h...
https://www.digi.com/support/knowledge-base/difference-between-digi-xbee-s2c-and-digi-xbee-s2c
Sep 02, 2022
How to configure a Digi device against TACACS authentication on a Cisco ISE
1.       With Internal users identity, you have to create an account on the Cisco ISE local users database: 2.       Create a Network De...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-device-against-tacacs-auth
Sep 01, 2022
How to configure Cisco Umbrella Web filtering on a Digi device
Task one:  Generate a Cisco Umbrella API token Log into the Cisco Umbrella Dashboard (https://dashboard.umbrella.com).On the menu, select Admin > API Keys. The API Key...
https://www.digi.com/support/knowledge-base/how-to-configure-cisco-umbrella-web-filtering-on-a
Sep 01, 2022
how to change the default Telnet client for PuTTy on Windows when using Device Discovery
Since insecure telnet is often not available on modern Windows machines, the respective option to launch the telnet client from the Digi Device Discovery tool is not working anymore. You can confi...
https://www.digi.com/support/knowledge-base/how-to-change-the-default-telnet-client-for-putty
Aug 10, 2022
bitbake fails for cloudconnector_git.bb src/cc_firmware_update.c:39:10: fatal error: swupdate_status
cloudconnector gained functionality. Those changes introduced some dependencies. you need to update or DEY with: In your DEY installation (e.g. /usr/local/DEY-xy/): repo sync in your project: b...
https://www.digi.com/support/knowledge-base/bitbake-fails-for-cloudconnector_git-bb-src-cc_fir
Aug 10, 2022
Python on EX/IX/Connect IT series Digi Devices
Python is not included in the base firmware for EX-series/IX20-series/IX30-series/Connect IT 4/Connect IT Mini devices.This change started from various firmware version based on the hardware:Starti...
https://www.digi.com/support/knowledge-base/python-on-ex-series-digi-devices
Jun 15, 2022
AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
https://www.digi.com/support/knowledge-base/aview-to-digi-remote-manager-(digi-rm)-migration
May 10, 2022
3G sunset Digi firmware required updates
OverviewFor reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi dev...
https://www.digi.com/support/knowledge-base/3g-sunset-digi-firmware-required-updates
Mar 30, 2022
How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware 22.2.9.85 or newer might not be able to connect to Digi Remote Manage...
https://www.digi.com/support/knowledge-base/how-to-reset-erase-the-digi-remote-manager-certifi
Mar 17, 2022
XBee 16-bit vs 64-bit addressing
Digi XBee 2.4GHz devices work on the 802.15.4 MAC layer, which utilizes 16-bit and 64-bit addresses. This article will explain the differences between the two address types and how they are impleme...
https://www.digi.com/support/knowledge-base/xbee-16-bit-vs-64-bit-addressing
Mar 17, 2022
Script to Correct 3G Sunset Issues with Telit Modems
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides an additional script that needs to be run on Digi IX14 and...
https://www.digi.com/support/knowledge-base/script-to-correct-3g-sunset-issues-with-telit-mode
Mar 11, 2022
How To: Update Digi Remote Manager "Last Update" Time Daily via Automation
Digi Remote Manager® is a platform which is home to many devices and the data which they provide, both about themselves, as well as data about other devices and processes which they know about....
https://www.digi.com/support/knowledge-base/how-to-update-digi-remote-manager-last-update-time
Mar 04, 2022
How To: Restore configuration from Support Report
A DAL Support Report contains the complete device configuration.However for security reasons passwords are NOT included.If you have a support report from a device, you can restore the configur...
https://www.digi.com/support/knowledge-base/how-to-restore-configuration-from-support-report
Feb 25, 2022
External access to the web interface of a DAL device on a different port than default
If you wish to get external access to the web interface of a DAL device on a different port than default which is 443 you have two options. If you want to add an additional port to access Web UI a...
https://www.digi.com/support/knowledge-base/external-access-to-the-web-interface-of-a-dal-devi
Feb 21, 2022
silent unattended installation without GUI of AnywhereUSB Plus driver and AnywhereUSB Manager
In some environments system administrators prefer to install drivers without graphical user interface (GUI) and just want to run scripts for installation. AnywhereUSB Manager might need to be insta...
https://www.digi.com/support/knowledge-base/silent-unattended-installation-without-gui-of-anyw
Feb 14, 2022
How to update the XBee module settings on an IX15 XBee Gateway
In order to update the XBee Settings on an IX15, you will need to use the XCTUNG software which can be downloaded from https://hub.digi.com/support/products/xctu/   The IX15 uses Profiles to...
https://www.digi.com/support/knowledge-base/how-to-update-the-xbee-module-settings-on-an-ix15
Feb 09, 2022
IX15 - How to block LAN traffic from going over Cellular Connection
By default, the IX15 and related products are Cellular Routers. What that means is the IX series of routers will route traffic form the LAN port over the Cellular connection. To disable this, the f...
https://www.digi.com/support/knowledge-base/ix15-how-to-block-traffic-from-lan-from-going-over
Jan 31, 2022
Experimenting with Remote Manager monitors (i.e. web hooks)
IntroductionMonitor IntroductionPush MonitorsQuery MonitorsEvent typesAlerting IntroductionAlert UI - Classic Receive Monitor EventsSetup an AlertSetting up the MonitorReceiverCreate the monitorWat...
https://www.digi.com/support/knowledge-base/how-to-experimenting-with-remote-manager-monitors
Jan 26, 2022
How to set up access to a DAL router file system via the SFTP protocol
The SFTP protocol runs over the SSH protocol, therefor, if you wish to get access to a DAL router  file system via SFTP, you must first verify that SSH access to the device is enabled. Naviga...
https://www.digi.com/support/knowledge-base/how-to-set-up-access-to-a-dal-router-file-system-v
Dec 30, 2021
Discover XBee network on an IX15
From time to time, you may want to know what XBee modules are on your XBee network.  This can be done via the IX15. You can make this simple by running the following commands or functions on ...
https://www.digi.com/support/knowledge-base/discover-xbee-network-on-an-ix15
Nov 12, 2021
Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
https://www.digi.com/support/knowledge-base/stream-queries-in-digi-remote-manager-ui-3-x
Oct 26, 2021
Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
https://www.digi.com/support/knowledge-base/whats-new-in-digi-remote-manager-3
Oct 06, 2021
How to compile multiple kernel images at the same time with Yocto
On the board, we have two processors of the same series. However, we want to have a different kernel configuration and device tree for both processors. Take an example: 1. Processor X -> defco...
https://www.digi.com/support/knowledge-base/how-to-compile-multiple-kernel-images-at-the-same
Sep 30, 2021
Adding an LCD display to ccimx6ulsbc with Yocto
Connect the AUO 10.1" LVDS LCD display (not included, Digi P/N CC-ACC-LCDW-10) to the RGB PARALLEL connector on the top side of the board. Make sure the metal pads on the parallel connector ar...
https://www.digi.com/support/knowledge-base/adding-an-lcd-display-to-ccimx6ulsbc-with-yocto
Sep 29, 2021
Rabbit Field Utility(RFU)
When using the RFU utility on a Windows 7 and a Windows 10 PC or laptop you will need to install the proper drivers in order for the RFU to communicate with the Rabbit board.  If you do not in...
https://www.digi.com/support/knowledge-base/rabbit-field-utility(rfu
Sep 29, 2021
Less Overhead Option On RealPort
If a customer with a Digi cell router* is reporting high cell data usage and they are using RealPort, using the “Less Overhead” option should help.  1. Open Device Manager. 2. Do...
https://www.digi.com/support/knowledge-base/less-overhead-option-on-realport
Sep 21, 2021
RADIUS authentication with Cisco ISE server for Digi devices running DAL
This article outlines the process for configuring RADIUS authentication on a Digi device running the DAL operating system, integrating with a Cisco ISE server using either a local database or an ex...
https://www.digi.com/support/knowledge-base/use-radius-for-device-administration-with-cisco-is
Sep 01, 2021
How do I delete the Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
https://www.digi.com/support/knowledge-base/how-do-i-delete-the-device-cloud-or-remote-manager
Aug 08, 2021
HXC Client: Embedded API - LoRaWAN
The HXC embedded API provides a simple mechanism of adding the HXC LoRaWAN client module to a sensor with an MCU. It is primarily designed for OEMs to rapidly integrate and deploy LoRaWAN devices.T...
https://www.digi.com/support/knowledge-base/hxc-client-embedded-api-lorawan
Jul 31, 2021
Configure Stream API for MQTT
IntroductionDigi X-ON® cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream suppor...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-mqtt
Jul 28, 2021
Configure Stream API for WebSocket connection
IntroductionX-ON provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of p...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-websocket-connection
Jul 28, 2021
Configure Stream API for MQTT over Websocket
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-mqtt-over-websocket
Jul 28, 2021
Configure Stream API for Azure
  X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-azure-(1)
Jul 27, 2021
Configure Stream API for Azure
X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of protoco...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-azure
Jul 27, 2021
Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
https://www.digi.com/support/knowledge-base/advanced-api-queries-in-digi-remote-manager-ui-3-x
Jul 21, 2021
HXC Client: Expansion board for STM32 Nucleo and Arduino
Haxiot developed the LoRaWAN® expansion board (aka HXC-Client-Shield) for STM32 Nucleo and Arduino. This board is an integrated solution that provides an affordable and flexible way for users t...
https://www.digi.com/support/knowledge-base/hxc-client-expansion-board-for-stm32-nucleo-and-ar
Jul 08, 2021
HXDW USB Gateway Software
The HXDW USB gateway USB 2.0 LoRaWAN 8-channel uses a host system such as Windows or Linux to run the Gateway functions to the Network Server. The HXDW USB gateway modems have host-based installer ...
https://www.digi.com/support/knowledge-base/hxdw-usb-gateway-software
Jul 08, 2021
HXDW USB Gateway Quick Start guide
The Haxiot HXDW USB Picocell is an 8-channel LoRaWAN gateway modem. The HXDW can easily connect to servers that run the Haxiot Gateway Manager software to Haxiot X-ON cloud device management platfo...
https://www.digi.com/support/knowledge-base/hxdw-usb-gateway-quick-start-guide
Jul 08, 2021
HXDW USB power consumption requires dedicated USB port
The HXDW USB picocell gateway is a USB 2.0 device that connects to a USB 2.0 or higher port on a host system. The HXDW is compliant to USB 2.0 specification and consumes the maximum power available...
https://www.digi.com/support/knowledge-base/hxdw-usb-power-consumption-requires-dedicated-usb
Jul 08, 2021
HXG3000 Indoor Gateway User Manual
Haxiot-HXG3000-Indoor_Gateway_User_Manual-V1.1.pdf 1 MB Download 
https://www.digi.com/support/knowledge-base/hxg3000-indoor-gateway-user-manual
Jul 08, 2021
Logging in to Digi X-ON® Cloud – LoRaWAN
Digi X-ON® NS is the Haxiot IoT Cloud platform that manages Devices and Gateways. Digi X-ON® NS Cloud (internet hosted) edition is available on the following global serversus1.haxiot.c...
https://www.digi.com/support/knowledge-base/logging-in-to-x-on-cloud-–-lorawan
Jul 02, 2021
Stream cloud-to-cloud data service overview – LoRaWAN
Haxiot XON Cloud provides a feature called Stream to manage and forward device traffic to external applications in real-time. The stream is a cloud-to-cloud connector service that supports multiple...
https://www.digi.com/support/knowledge-base/stream-cloud-to-cloud-data-service-overview-–-lora
Jul 02, 2021
Raspberry Pi Gateway – LoRaWAN
The Raspberry Pi makes an excellent LoRaWAN gateway. The Pi has an SPI interface that is suitable for connecting SX1301 based LoRaWAN gateways. Haxiot has a Raspberry Pi adapter board to connect th...
https://www.digi.com/support/knowledge-base/raspberry-pi-gateway-–-lorawan
Jul 02, 2021
HXC Client: Minimum configuration setup using AT Commands – LoRaWAN
The HXC series client module is shipped pre-configured with standard LoRaWAN configuration options enabled. In most regions, it is only necessary to provide the LoRaWAN security keys and connect to...
https://www.digi.com/support/knowledge-base/hxc-client-minimum-configuration-setup-using-at-co
Jul 02, 2021
HXC Client: User Guide – LoRaWAN
The HXC series client module has two hardware versions, the HXC400 and the HXC900. Both versions have a common software framework and the same footprint for integrating to end-devices and a common ...
https://www.digi.com/support/knowledge-base/hxc-client-user-guide-–-lorawan
Jul 02, 2021
How to access device keys – LoRaWAN
Device EUITo see the Device EUI:1. Log in to your X-ON account2. Navigate to the Device Tab in Network Module from the left side menu 3. Choose the application from the dropdown menu 4. D...
https://www.digi.com/support/knowledge-base/how-to-access-device-keys-–-lorawan
Jul 01, 2021
Managing an Application Profile - LoRaWAN
IntroductionApplication profiles allow customers to group several client devices under a specific profile. Customers can use the application profiles in their web applications to display data and c...
https://www.digi.com/support/knowledge-base/managing-an-application-profile-lorawan
Jul 01, 2021
Managing a Client Device Profile - LoRaWAN
IntroductionClient Device Profiles are used to manage the authentication and data details of LoRaWAN client devices. Client devices must be pre-configured on the X-ON platform before they can wirel...
https://www.digi.com/support/knowledge-base/managing-a-client-device-profile-lorawan
Jul 01, 2021
Provisioning Application - LoRaWAN Devices/Gateways
IntroductionProvisioning Application is used to provision devices/gateways between accounts. Devices/Gateways should be the first factory provisioned and they will be added to the database. Only de...
https://www.digi.com/support/knowledge-base/provisioning-application-lorawan-devices-gateways
Jul 01, 2021
LoRaWAN Device Developer Kit(HXC Dev Shield) - Developer Guide
Introduction This guide provides an over of the LoRaWAN Device Developer Kit and an introduction to the X-ON cloud IoT platform and LoRaWAN. The Developer kit will provide examples for sensors gen...
https://www.digi.com/support/knowledge-base/lorawan-device-developer-kit(hxc-dev-shield)-devel
Jun 30, 2021
Digi Router Migration - SarOS to DAL
Background In an effort to deliver the best products to our customers, Digi is transitioning from WR Series cellular routers that use the SarOS operating system to IX Series cellular routers t...
https://www.digi.com/support/knowledge-base/digi-router-migration-saros-to-dal
Jun 23, 2021
XBee 3 Cellular LTE-M/NB-IoT modem not registering to the network or will not connect
Why is my XBee 3 Cellular LTE-M/NB-IoT modem not connecting or completing the registration process? One of the first things to check is to make sure that you have set the APN value for the SIM Car...
https://www.digi.com/support/knowledge-base/my-xbee3-cat-m-nbiot-module-is-stuck-at-registerin
May 05, 2021
Digi AnywhereUSB® 24 Plus Linux limitations
AnywhereUSB Plus 24 Linux LimitationsThe Digi AnywhereUSB® Plus family is currently supported under the distributions defined in the Linux Manager release notes for both the 2 ports and 8 ...
https://www.digi.com/support/knowledge-base/digi-anywhereusb®-24-plus-linux-limitations
Apr 14, 2021
Edgeport "Unable to copy difxapi.dll to system32 folder error = 80"
This error message can safely be ignored, it is a red herring.
https://www.digi.com/support/knowledge-base/edgeport-unable-to-copy-difxapi-dll-to-system32-fo
Apr 13, 2021
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
https://www.digi.com/support/knowledge-base/at-t-3g-network-sunset-february-2022
Mar 15, 2021
XBee3 Telit cellular firmware update FOTA through Digi Remote Manager fails after first upgrade
In summary, the first stage upgrade works, based on inspection via XCTU, but then it does not connect to the Digi Remote Manager anymore so one cannot perform the second stage upgrade. DO on ...
https://www.digi.com/support/knowledge-base/xbee-cellular-firmware-update-using-fota-through-d
Feb 03, 2021
Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/support/knowledge-base/ethernet-bonding-configuration-on-digi-awusb-plus
Jan 24, 2021
XBee Zigbee security on S2C hardware
The purpose of this notice is to inform our customers of a security vulnerability regarding a potential inadvertent transmission of the Network Key “in the clear”. Through a vulnerabili...
https://www.digi.com/support/knowledge-base/xbee-zigbee-security-on-s2c-hardware
Oct 21, 2020
Running a speed test with a PPP dial up connection on the XBee3 CAT1 Cellular Modem
Below is a link to steps you can use to set up an XBee3 CAT1 cellular USB direct mode PPP.  You can use this connection to run a speed test using a Windows machine.How to set up a PPP dial up ...
https://www.digi.com/support/knowledge-base/running-a-speed-test-with-a-ppp-dial-up-connection
Oct 21, 2020
XBee over-the-air (OTA) firmware update using the XCTU
Updating firmware over the air (OTA) via X-CTU: 1. Add a network radio to XCTU. Put this radio into API mode 1 (AP=1) and BAUD rate of 115200 (BD=7) to speed up further steps.    &n...
https://www.digi.com/support/knowledge-base/xbee-over-the-air-(ota)-firmware-update-using-the
Oct 01, 2020
How to protect MicroPython code on the XBee Module
How to protect your own MicroPython code residing on the XBee module. When you implement MicroPython code on the XBee Cellular module, there are a couple of things you can do to protect your code ...
https://www.digi.com/support/knowledge-base/how-to-protect-micropython-code-on-the-xbee-module
Oct 01, 2020
Configuring port A as Input and Output on RCM6710
According to document "Rabbit® 6000 Microprocessor. User’s Manual 90001108_", PortA can be all output or Input but not mixed. Parallel Port A uses pins PA0 through PA7. Th...
https://www.digi.com/support/knowledge-base/configuring-port-a-as-input-and-output-on-rcm6710
Sep 30, 2020
PCN#191204-01 migrating from DC-ME-Y402-S to DC-ME-Y402-S-UPW Digi Connect ME 9210 unique password
To comply with new security laws that came with SB-327, Digi has implemented better security on Digi Connect ME 9210 modules running plug and play firmware. see: https://www.digi.com/support/knowle...
https://www.digi.com/support/knowledge-base/pcn-191204-01-migrating-from-dc-me-y402-s-to-dc-me
Sep 30, 2020
NET+OS Digi ESP supported OS
NET+OS 7.5 supports the following Microsoft operating systems: - Microsoft Windows XP (32-bit) - Microsoft Windows Vista (32-bit) - Microsoft Windows 7 (32-bit)Windows 10 is not officially suppo...
https://www.digi.com/support/knowledge-base/net-os-digi-esp-supported-os
Sep 29, 2020
Can you run two programs in memory on RCM6700
The answer is No.   Instead you can work to combine the programs into a single program that can accomplish both tasks. The "Remote Program Update" (RPU) feature allows for dow...
https://www.digi.com/support/knowledge-base/can-you-run-two-program-in-memory-on-rcm6700
Sep 29, 2020
How to connect to an AnywhereUSB Hub Plus from non-local network or through a firewall.
Usually, AnywhereUSB Plus devices are located on LAN networks where the host computer (the computer where the AnywhereUSB Manager is installed) is on the same subnet as the AnywhereUSB Plus. When ...
https://www.digi.com/support/knowledge-base/how-connect-to-an-anywhereusb-hub-plus-from-non-lo
Sep 29, 2020
How to create a WiFi Guest internet access on DAL routers.
Sometimes you need to provide internet access for your guests and visitors at the office or home. Devices in the guest network are denied access to devices in the office/home network. For this pu...
https://www.digi.com/support/knowledge-base/how-to-create-a-wifi-guest-internet-access-on-dal
Sep 29, 2020
The SSL certificate error issue in log file on DAL devices.
When you are connected to the Web User interface of the Digi router you can see in the log file a recurring error messages “SSL_accept: NA:0: error:14094416:lib(20):func(148):reason(1046)&rd...
https://www.digi.com/support/knowledge-base/the-ssl-certificate-error-issue-in-log-file-on-dal
Sep 28, 2020
RCM3209 ENET Chip
The RCM3209 uses the ASIX AX88796B controller.  This is a different ethernet controller than the  RCM3200 ASIX AX88796ALF.
https://www.digi.com/support/knowledge-base/rcm3209-enet-chip
Sep 28, 2020
Digi Rabbit product USB OTG
Rabbit products do not support USB (or USB OTG).
https://www.digi.com/support/knowledge-base/does-digi-rabbit-products-support-usb-otg
Sep 28, 2020
How to avoid a warning notification in the Web browser during access to Web UI on the DAL system
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/support/knowledge-base/how-to-install-your-own-signed-ssl-certificate
Sep 28, 2020
How to add cURL to an embedded ConnectCore SoM
Q: I am looking for information on how to add the command cURL to the SoM.  A: Please build your own Yocto images following the link: https://www.digi.com/resources/documentation/digidocs/em...
https://www.digi.com/support/knowledge-base/how-to-add-curl-to-an-embedded-connectcore-som
Sep 24, 2020
How to disable WiFi and BlueTooth on CC6UL SBC Pro
Q: Is there a hardware mechanism to disable WIFI & Bluetooth on my CC6UL SBC Pro? A: No there is no direct hardware mechanism, but firmware can disable power to the chip: On a Linux shell to ...
https://www.digi.com/support/knowledge-base/how-to-disable-wifi-and-bluetooth-on-cc6ul-sbc-pro
Sep 24, 2020
Syslog will not work when it is located on the same LAN network as a DAL based device
DAL-based devices expect that a Syslog server is not on the LAN network. Due to this system can`t reach server by IP address which belongs to LAN subnet. As a workaround You can create a local DN...
https://www.digi.com/support/knowledge-base/syslog-will-not-work-when-it-is-located-on-the-sam
Sep 24, 2020
Does Digi XBee SX Modem support 'I/O Line Passing' fature ?
'I/O Line Passing' is a feature that allows output(s) of a remote node to replicate Digital or Analog input(s) on local RF device. Many Digi XBee devices including 'Digi XBee SX 900'...
https://www.digi.com/support/knowledge-base/does-digi-xbee-sx-modem-support-i-o-line-passing-f
Sep 12, 2020
DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
https://www.digi.com/support/knowledge-base/drm-api-configurations-and-health-excel-table
Sep 08, 2020
Accessing Digi's FTP Site
IntroductionDigi FTP site allows customers to download files such as firmware, documentation, tools etc. This is particulary useful for downloading older firmware versions which are not linked dire...
https://www.digi.com/support/knowledge-base/accessing-digi-ftp-site
Sep 07, 2020
Memory Management in MicroPython
The available memory allocated for MicroPython can be found on the product's specification page: https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/2-4-ghz-rf-modules/xbee...
https://www.digi.com/support/knowledge-base/memory-usage
Sep 04, 2020
OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshot checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful ...
https://www.digi.com/support/knowledge-base/openvpn-troubleshooting-tips-on-dal-routers
Sep 02, 2020
Password for for Digi XBee Gateway Products
California has passed a law banning default passwords like such as “admin,” or “123456”Every new gadget will have to come with “reasonable” security feature...
https://www.digi.com/support/knowledge-base/password-for-an-xbee-industrial-gateway
Aug 31, 2020
Can I know when a device leaves or joins a network
When devices enter the Zigbee network… There are options that can be used for detecting new devices or nodes within a Digi Zigbee network.  Using the JN (Join Notificati...
https://www.digi.com/support/knowledge-base/can-i-know-when-a-device-leaves-the-network
Aug 27, 2020
What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
https://www.digi.com/support/knowledge-base/what-are-throttles
Aug 26, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/support/knowledge-base/how-to-add-push-routes-and-other-extra-parameters
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table lists Digi Core modem SKUs, the vendor/model of the cellular modem that they use, and which Digi SKUs they are sold with.Core modem SKUCellular moduleSold with1002-CME4Telit LE9...
https://www.digi.com/support/knowledge-base/how-to-determine-the-cellular-module-of-your-core
Aug 26, 2020
Wifi connection to DAL router doesn’t work even if the client is connected to the AP
Problem: WiFi Client connects to the WiFi AP configured on a DAL router with a working WAN connection, but Internet is not available for the Client:Status > WiFI > Access Points:Client: Comm...
https://www.digi.com/support/knowledge-base/wifi-connection-to-dal-router-doesn’t-work-even-if
Aug 24, 2020
AnywhereUSB 2 Plus - LEDs Stuck on Red or Blue
The LEDs on the AnywhereUSB 2 Plus have been observed to go into a red and blue state when using an incorrect power supply unable to provide the required 5 VDC at 6 A. The power supply recome...
https://www.digi.com/support/knowledge-base/anywhereusb-2-plus-leds-stuck-on-red-or-blue
Aug 21, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/support/knowledge-base/how-to-export-xml-settings-from-a-device-on-drm3-u
Aug 21, 2020
AnywhereUSB Plus ClientID Shared Between Users on Same Laptop
OverviewOn the AnywhereUSB® Plus, theClient IDis a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager.&nbs...
https://www.digi.com/support/knowledge-base/anywhere-usb-plus-clientid-shared-between-users-on
Aug 18, 2020
ETH Bonding on AWUSB24 plus after upgrading to DAL
After upgrading to DAL, are ETH Bonding Load Balancing (Round-Robin) and Fault-Tolerance (Active-Backup) options lost for Anywhere USB 24 plus? Starting from the new DAL firmware 19.11.7...
https://www.digi.com/support/knowledge-base/eth-bonding-on-awusb24-plus-after-upgrading-to-dal
Aug 18, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/support/knowledge-base/login-issues-on-dal-devices
Aug 18, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/support/knowledge-base/unique-default-passwords
Jun 08, 2020
How to get flash patches for NET+OS 7.4
When Digi anounces new flash chips which need an updated NET+OS flash driver, customers with NET+OS 7.5.x need to open the Digi NET+OS ESP and download the patches with the Package Manager. They ha...
https://www.digi.com/support/knowledge-base/how-to-get-flash-patches-for-net-os-7-4
May 29, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/support/knowledge-base/digi-remote-manager-by-default
May 06, 2020
Compliance Testing and Test Code for XBee modules
Completing regulatory testing is an important step in wireless product deployment, and it is one that can create significant delays in time-to-market when development teams do not plan for it. Digi...
https://www.digi.com/support/knowledge-base/compliance-testing-and-test-code-for-xbee-modules
Apr 13, 2020
XBee 3 Cellular APN values for the Telus and Bell in Canada
Here are some common APN values used by Telus and Bell for Canada that can be used with the Digi XBee 3 Cellular modules:TELUS production SIM MCC/MNC: 302/220APN:APN Requirement APN Profile NameA...
https://www.digi.com/support/knowledge-base/xbee-3-cellular-apn-values-for-the-telus-and-bell
Mar 30, 2020
Industrial Gateway Data Usage is much higher than expected
Typical data use-cases that involve a sensor with an XBee Industrial Gateway may be about 1-3 MB/month of data. If the actual usage ends up being closer to 10-15 MB a month this can ...
https://www.digi.com/support/knowledge-base/industrial-gateway-data-usage-is-much-higher-than
Mar 30, 2020
Interface board schematic
Attached are the schematics for Digi radio interface boards.SPKG: Older interface board used with XStream radios--a good reference design schematic for creating your own RS232 interface board.XIB-R...
https://www.digi.com/support/knowledge-base/interface-board-schematic
Mar 23, 2020
Can Multiple Host Computers Connect to an AnywhereUSB or AnywhereUSB Plus at the same time?
SolutionThe short answer to this question is, it depends on the model of the AnywhereUSB®, specifically if the model supports the Multi-Host Connections (MHC) feature or not.  The followi...
https://www.digi.com/support/knowledge-base/can-multiple-host-computers-connect-to-an-anywhere
Mar 17, 2020
XBee 3 – Secure Session SRP randomization
Digi International Security NoticeSecure Session SRP ephemeral values are not randomized if BLE is disabled Digi International Security NoticeMarch 2, 2020 Overview The purpose of this n...
https://www.digi.com/support/knowledge-base/xbee-3-–-secure-session-srp-randomization
Mar 05, 2020
u-blox Memory Housekeeping Issue on XBee3 Cat M Cellular
Overviewu-blox has informed Digi of an issue for SARA-R410M-02B using previous firmware version L0.0.00.00.05.06 app version A.02.00. A new firmware release is available (L0.0.00.00.05.06 app versi...
https://www.digi.com/support/knowledge-base/u-blox-memory-housekeeping-issue-on-xb3-cat-m-cell
Feb 23, 2020
Digi XBee Industrial Gateway SSH Error During ESP Build
 Digi ESP for Python - XBee Industrial Gateway * If you are using the XBee Industrial Gateway follow the instructions below. It is mandatory to start Digi ESP for Python as Administ...
https://www.digi.com/support/knowledge-base/digi-xbee-industrial-gateway-ssh-error-during-esp
Feb 23, 2020
Methods of Locating Cellular Radio Type Installed Within a DAL Device
Below is a list of methods to locate the type of cellular radio (AKA cellular modem module) that is installed within your Digi device that's running the DAL Operating System.CORE modem (if...
https://www.digi.com/support/knowledge-base/methods-of-locating-the-type-of-cellular-radio-ins
Feb 19, 2020
ZigBee OTA Firmware Update information
OverviewStarting with the ZigBee protocol for S2C firmware includes support to update module firmware over-the-air. This feature allows a single device to update firmware on all other devices ...
https://www.digi.com/support/knowledge-base/zigbee-ota-firmware-update-information
Feb 03, 2020
Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Correcting Error/Warning Health Status in Digi Remote Manager 3.0Within Digi Remote Manager, when a device’s Health Status is in an Error (red) or Warning (yellow) state, users can check what...
https://www.digi.com/support/knowledge-base/what-to-do-when-a-device-is-showing-error-warning
Jan 31, 2020
New NET+OS firmware on Digi Connect ME -C, password changed
DC-ME-01T-C Connect ME (ARM7) with 2MByte flash for NET+OS firmware is delivered since years with an old NET+OS 6.x firmware which enables customers to upload their own firmware image.bin via FTP. ...
https://www.digi.com/support/knowledge-base/new-net-os-firmware-on-digi-connect-me-c-password
Jan 29, 2020
Checklist for Initial Digi One IA/IAP Troubleshooting
The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help ...
https://www.digi.com/support/knowledge-base/checklist-for-initial-ia-iap-troubleshooting
Jan 17, 2020
Digi Connect IT 4/Mini & Digi Connect IT 16/48 - RJ45 RS232 Serial Pinout Differences
NOTE:  Digi Connect® IT serial ports and serial cable length of run: The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meter...
https://www.digi.com/support/knowledge-base/digi-connect-it-4-mini-and-digi-connect-it-16-48-r
Jan 15, 2020
Disable CBC Ciphers for SSH on Digi CM
It is possible to disable certain ciphers used for SSH connection, for example CBC ciphers and have this changes saved upon a device reboot. This is achieved by editing a filed called "rc.use...
https://www.digi.com/support/knowledge-base/disable-cbc-ciphers-for-ssh-connections-on-the-dig
Jan 10, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
https://www.digi.com/support/knowledge-base/health-metric-status-reset
Jan 10, 2020
Enabling Bluetooth Functionality on a Remote Network
To enable the Bluetooth communication on your wider Digi XBee network you would need to send remote AT command frames to set the BT (Bluetooth Enable) parameter. You can then send the Salt and Ver...
https://www.digi.com/support/knowledge-base/enabling-bluetooth-functionality-on-a-remote-netwo
Jan 08, 2020
3D Model Files and PCB Footprints for Digi XBee® 3 and Digi XBee® SX Modules
In order to provide an better user experience, Digi International engineers have provided 3D models for public use in integrating Digi XBee® 3 and Digi XBee® SX Modules into current and fut...
https://www.digi.com/support/knowledge-base/3d-model-files-and-pcb-footprints-for-digi-xbee®-3
Jan 06, 2020
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
https://www.digi.com/support/knowledge-base/ways-to-configure-dal-devices
Dec 04, 2019
Required Shutdown Procedures for XBee Cellular Radios
WARNING! Improper shutdown of the modem may result in the underlying cellular module becoming irrecoverably unresponsive.    It is not recommended to remove power from the XBee Cellular...
https://www.digi.com/support/knowledge-base/required-shutdown-procedures-for-xbee-cellular-rad
Nov 26, 2019
XBee Zigbee Notice - Keys can be sent in the clear
Digi International Security NoticeTransport Key sent “In the Clear”October 9, 2019 OverviewThe purpose of this notice is to inform our customers of a security vulnerability regardi...
https://www.digi.com/support/knowledge-base/xbee-zigbee-keys-can-be-sent-in-the-clear
Nov 25, 2019
Grove XBee interface board battery connector
The external battery connector on the Grove XBee Interface board is not fully functional. The FTDI chip is not powered via the external battery connector, and thus acts as a ground, so any XBee pin...
https://www.digi.com/support/knowledge-base/grove-xbee-interface-board-battery-connector
Nov 22, 2019
XBee interface board pull-up resistors
The XBIB and Grove XBee Interface boards have pull-up resistors that can override the internal pull-up resistor IO pin settings of the XBee module. This is most commonly seen on pins 5, 6, 7, 8, an...
https://www.digi.com/support/knowledge-base/xbee-interface-board-pull-up-resistors
Nov 22, 2019
Migrating from Digi AnywhereUSB to Digi AnywhereUSB Plus
The Digi AnywhereUSB® products have been manufactured for over 15 years and have reached their end of life.  The AnywhereUSB Plus® family of USB over IP Remote Hubs are newer products ...
https://www.digi.com/support/knowledge-base/migrating-from-digi-anywhereusb-to-digi-anywhereus
Nov 22, 2019
Cellular Connection Issues on DAL Devices
A few questions to help work through the cellular connection issues you are experiencing:Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provider...
https://www.digi.com/support/knowledge-base/cellular-connection-issues-on-dal-devices
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/verizon-upgrade
Oct 09, 2019
SACK vulnerability patches for Digi Embedded platforms
The following patches have been released to address the SACK vulnerability as it relates to the Digi Embedded Android (DEA), Digi Embedded Linux (DEL) and Digi Embedded Yocto (DEY) platforms.Digi E...
https://www.digi.com/support/knowledge-base/sack-vulnerability-patches-for-digi-embedded-platf
Oct 08, 2019
Why am I getting “Writing chunk...[Error]:” when I try to update Yocto rootfs image on to CC6 SBC
The problem is that CC6 SBC partition size is smaller than the rootfs image you are trying to fit in to it.Please resize partition from u-boot and then try again.For more details look here:https://...
https://www.digi.com/support/knowledge-base/why-am-i-getting-writing-chunk-error-”-when-i
Sep 06, 2019
How to modify pin assignments and generate device tree files based on CC6UL or CC8X
Please use smart IOmux tool to configure and generate the device tree files. Download IOmux  tool from the below link.https://ftp1.digi.com/support/smartiomux/index.html   IOmux  ...
https://www.digi.com/support/knowledge-base/how-to-modify-pin-assignments-and-generate-device
Sep 05, 2019
How to get the Android source code for ConnectCore 6
Customers can get the android sources by filling the form at the below link, once submit the form, A Digi representative will contact you to provide instructions on downloading the Digi Embedded fo...
https://www.digi.com/support/knowledge-base/how-to-get-the-android-source-code-for-connect-(1)
Sep 05, 2019
CC9p9215 and CME9210 1280K image limit
The Connectcore9P9215 and ConnectME9210 were recently shipped with revised firmware.  This new firmware had an issue that limited the upload image (image.bin) size to 1280KB.  On most ap...
https://www.digi.com/support/knowledge-base/fix-for-1280k-image-bin-size-limitation-for-cc9p92
Sep 03, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/support/knowledge-base/lan-port-with-ip-passthrough
Aug 14, 2019
Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
https://www.digi.com/support/knowledge-base/remotely-download-dal-device-support-report-throug
Aug 13, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/support/knowledge-base/digi-remote-manager-and-unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/sack-vulnerability-patch-status
Jul 16, 2019
XBee Arduino Kit Documentation
Digi's XBee/Arduino Compatible Coding Platform is a legacy development kit. While the product page no longer exists, the documentation for the kit can be found here: http://www.digi.com/re...
https://www.digi.com/support/knowledge-base/xbee-arduino-kit-documentation
Apr 23, 2019
Digi Remote Manager and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (firmwa...
https://www.digi.com/support/knowledge-base/digi-remote-manager-and-xbee-cellular-connectivity
Apr 19, 2019
Digi Remote Manager (DRM) and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager (DRM) connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (...
https://www.digi.com/support/knowledge-base/digi-remote-manager-(drm)-and-xbee-cellular-connec
Apr 19, 2019
Compatiable Digi XBee products
From time to time, Technical Support will be asked "Which Digi XBee module is compatible with xxx". This article is to help answer that question. Starting with the protocols, an...
https://www.digi.com/support/knowledge-base/compatible-digi-xbee-products
Feb 08, 2019
Barcode Scanner for Digi XBee Modules
From time to time, we get asked what kind of scanner can read the bar code on the Digi XBee module's label.Digi's manufacturing team uses the Zebra DS4308-SR - barcode scanner.   ...
https://www.digi.com/support/knowledge-base/barcode-scanner-for-digi-xbee-modules
Feb 06, 2019
Setting the APN on a Telit version of the Digi XBee Cellular module
In most cases, you can set the desired APN using the ATAN command.  In some cases, you may need to set it via bypass mode by entering command mode (+++) and setting the ATAP command to a value...
https://www.digi.com/support/knowledge-base/setting-the-apn-on-a-telit-version-of-the-digi-xbe
Oct 30, 2018
Which XBee Cellular should I choose
When should I choose to use a CAT M module over a CAT 1 module?Both use the same LTE network.  The main difference is that CAT M is designed for devices that communicate sporadically or occasi...
https://www.digi.com/support/knowledge-base/which-xbee-cellular-should-i-choose
Aug 13, 2018
XBee Cell - Incoming socket
Use the following configuration to allow an XBee Cellular module to support incoming sockets via API and transparent modes:  Parameter settings for the "non-listening" module:- DL: ...
https://www.digi.com/support/knowledge-base/xbee-cell-incoming-socket
Aug 01, 2018
XBee Cellular and Linux Modem manager
This article will provide the steps needed to utilize the XBee Cellular module with Linux and Linux Modem Manager. Items used in this article:XBee LTE CAT 1 AT&T XBee moduleInterface board...
https://www.digi.com/support/knowledge-base/xbee-cellular-and-linux-modem-manager
May 16, 2018
SIM Card Basics for Digi Cellular Devices
This Knowledge Base Article is intended to provide information to better prepare Users for a successful cellular device implementation. All 4G/LTE devices require a SIM card for network connectivit...
https://www.digi.com/support/knowledge-base/sim-card-basics-for-digi-cellular-devices
May 04, 2018
Are there any Digi TransPort demo or training videos?
Here is a list of the videos uploaded to Youtube for Digi TransPort routers.  Applies to WR11, WR21, WR31, WR41, WR44.  Configuration & setup  Initial setup of a W...
https://www.digi.com/support/knowledge-base/digi-transport-training-demo-videos
Mar 28, 2018
XBee Cellular with Digi Remote Manager firmware upgrades
How do you perform a firmware upgrade via an RCI request on an XBee Cellular module? First, it should be noted that not all firmware updates will be possible or recommended via the Digi Remote...
https://www.digi.com/support/knowledge-base/remote-manager-xbee-cell-firwmare-upgrade-api
Jan 24, 2018
Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
https://www.digi.com/support/knowledge-base/possible-solution-to-connect-a-parallel-printer-to
Jan 05, 2018
XBee Cellular Antennas
 For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching.   For parallel placement, Digi recommends to ...
https://www.digi.com/support/knowledge-base/xbee-cellular-antennas
Oct 10, 2017
How to use UART in RS-485 mode
Digi Embedded Yocto 2.2-r2 for ConnectCore 6 and ConnectCore 6UL includes the NXP drivers for RS-485. They have not been tested by Digi on CC6UL.You can try them on CC6UL following the CC6 instruct...
https://www.digi.com/support/knowledge-base/how-to-use-uart-in-rs-485-mode
Oct 09, 2017
removing busybox-httpd to install other web server
When installing another web server you might run into problems, because by default the busybox-httpd is already started and port 80 is in use.You might try to patch busybox to disable the httpd app...
https://www.digi.com/support/knowledge-base/removing-busybox-httpd
Oct 06, 2017
CC6UL I/O expander
Early versions of the CC-WMX6UL-KIT ConnectCore 6UL Development Kit:https://www.digi.com/products/models/cc-wmx6ul-kit showing any 1P or 2P on their labels next to the 50m or 55m number, might not...
https://www.digi.com/support/knowledge-base/cc6ul-sbc-early-versions-1p-2p-don-t-have-the-i-o
Oct 05, 2017
How to use GPIOs on CC6UL and CC6
GPIOs can be accessed from Linux user space through the sysfs interface, example:echo 4 >/sys/class/gpio/export echo out >/sys/class/gpio/gpio4/direction echo...
https://www.digi.com/support/knowledge-base/how-to-use-gpios-on-cc6ul-and-cc6
Oct 04, 2017
How to Enter the Python Engine with the XBee Cellular module
The XBee Cellular module supports Python directly within its firmware. To enable this function, set the AT AP command to a value of 4 <carriage return>. Then enter ATCN to exit command mode. ...
https://www.digi.com/support/knowledge-base/xbee-cell-and-python
Sep 28, 2017
Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the Digi Mesh protocol.For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module using the XBee P...
https://www.digi.com/support/knowledge-base/digi-mesh-synchronous-sleeping-network
Sep 28, 2017
Serial to Ethernet or WiFi bridge with Linux socat
Socat allows to read/write data from a serial port and forward it through TCP/IP. With this feature you can implement serial to Ethernet or WiFi bridge on a Linux enabled embedded device.Example fo...
https://www.digi.com/support/knowledge-base/serial-to-ethernet-or-wifi-bridge-with-linux-socat
Sep 22, 2017
Zigbee 3.0 Security
Skip to end of metadatao start of metadataZigbee 3.0 SecurityZigbee security protects network traffic using 128-bit AES cryptography techniques. A standard security model is defined for supporting ...
https://www.digi.com/support/knowledge-base/zigbee-3-0-security
Sep 20, 2017
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi International
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi InternationalThe directions below are to assist you in an initial set-up for an XBee LTE Verizon module and assoc...
https://www.digi.com/support/knowledge-base/process-for-commissioning-an-xbee-cellular-module
Sep 15, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules? No. The 3rd party boards are not designed to provide the near...
https://www.digi.com/support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
Sep 15, 2017
Firmware Support for XBee-PRO XSC Hardware
Firmware support for XBee-PRO XSC modules can vary according to the hardware revision letter shown on each module.XBee modules with revision G and earlier only support "XBee-PRO XSC (S3B)" firmware...
https://www.digi.com/support/knowledge-base/firmware-support-for-xbee-pro-xsc-hardware
Sep 11, 2017
Compatibility between XBee S1 and XBee S2C modules
Yes, the S1 and the S2C are compatible when running the 802.15.4 protocol.  The legacy modules S2 and S2B are not compatible with the S1 but are still Zigbee compatible with the S2C. The ...
https://www.digi.com/support/knowledge-base/compatibility-between-xbee-s1-and-xbee-s2c-modules
Aug 30, 2017
Digi One IA / IAP 2-wire RS-485 pinout
For a 2-wire RS-485 configuration, use one of the positive screw terminals (pin 6 or 3) and one of the negative screw terminals (pin 7 or 4).  The choice is yours, for example, pins 6&7, 6...
https://www.digi.com/support/knowledge-base/digi-one-ia-iap-2-wire-rs-485-pinout
Jul 17, 2017
Using Digi Remote Manager to send data to Remote XBee modules
Using the API explorer and the Post function, the following example SCI request allows you to send multiple messages using different network topologies.  The first line shows how to send data ...
https://www.digi.com/support/knowledge-base/using-digi-remote-manager-to-send-data-to-remote-x
Jul 17, 2017
HOW TO: Restore Digi ConnectPort LTS to Factory Default Settings
 To reset the Digi ConnectPort LTS device to its factory default settings, you can perform a firmware upgrade using the BIOS menu. This process reinstalls the firmware, effectively erasing all...
https://www.digi.com/support/knowledge-base/how-to-restore-digi-connectport-lts-to-factory-def
Jul 06, 2017
HOW TO: Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connectio...
https://www.digi.com/support/knowledge-base/how-to-establish-tcp-connections-to-xbee-nodes-usi
Jul 06, 2017
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 se...
https://www.digi.com/support/knowledge-base/when-running-a-digi-esp-application-as-remote-a-re
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-module
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-mo-(1)
Jul 06, 2017
ConnectPort Display performance tips
This applies to the Digi ConnectPort Display and ConnectPort Display M22, in Remote Access (VNC) mode.   1. Disable "Hardware Acceleration" on the host PC:   This can be don...
https://www.digi.com/support/knowledge-base/connectport-display-performance-tips
Jul 06, 2017
Using Digi's RS-232 and RS-485 RF/XBee Devices
Using Digi's RS-232 and RS-485 RF/XBee DevicesMany of Digi’s stand-alone RF modems have the ability to interface with either RS-232 or RS-485 enabled devices. When usi...
https://www.digi.com/support/knowledge-base/using-digi-s-rs-232-and-rs-485-rf-xbee-devices
Jul 06, 2017
RF Interference
RF InterferenceRadios communicate by creating and detecting electromagnetic waves. Radios that are designed to communicate with each other are usually tuned to transmit and receive waves of a parti...
https://www.digi.com/support/knowledge-base/rf-interference
Jul 06, 2017
FCC Modular Approval
FCC Modular ApprovalQ. What does FCC modular approval of your module get me? Does that mean that I don’t have to do any FCC testing at all?A. Well first, let’s define what the...
https://www.digi.com/support/knowledge-base/fcc-modular-approval
Jul 06, 2017
AES Encryption
AES EncryptionDigi's XTend radio has the ability to use 256-bit AES encryption to encrypt and decrypt data that is transmitted over the air. In some applications, such as those sending financia...
https://www.digi.com/support/knowledge-base/aes-encryption
Jul 06, 2017
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line inter
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface?Due to enhanced security with Smart Energy gateways, it is not possible to access the comman...
https://www.digi.com/support/knowledge-base/is-it-possible-to-ssh-to-a-connectport-x2e-smart-e
Jul 06, 2017
Recovery procedure for XStream and XCite radios
This article is a guide for recovering an XStream or XCite radio that is in an unresponsive state.WARNING: Performing a recovery will restore the radio to a factory default state, all settings will...
https://www.digi.com/support/knowledge-base/recovery-procedure-for-xstream-and-xcite-radios
Jul 06, 2017
No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this er...
https://www.digi.com/support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
Jul 06, 2017
MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
MAC addresses are not printed on module's label due to space constraints. Customer needs to:Read MACs from NVRAMRead MAC from barcode on white label of module(If your module has 4 3D barcodes o...
https://www.digi.com/support/knowledge-base/mac-addresses-are-not-printed-on-connectcard-for-i
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ter...
https://www.digi.com/support/knowledge-base/the-at-command-set
Jul 06, 2017
XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
ZigBee firmware revision history for the XBee/XBee-PRO radio modems.  10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to...
https://www.digi.com/support/knowledge-base/xbee-xbee-pro-series-1-zigbee-module-firmware-revi
Jul 06, 2017
XCite Firmware Revision History
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single ...
https://www.digi.com/support/knowledge-base/xcite-firmware-revision-history
Jul 06, 2017
XStream firmware revision history
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 ) Version 5.0 code baseVersion 5000This is the first non-beta release of the B44X code....
https://www.digi.com/support/knowledge-base/xstream-firmware-revision-history
Jul 06, 2017
Department of Defense Form 1494 (DD 1494)
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Administ...
https://www.digi.com/support/knowledge-base/department-of-defense-form-1494-dd-1494
Jul 06, 2017
Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PK...
https://www.digi.com/support/knowledge-base/using-lantronix-device-installer-and-comport-redir
Jul 06, 2017
Part number for the barrel type power connector
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily avail...
https://www.digi.com/support/knowledge-base/part-number-for-the-barrel-type-power-connector
Jul 06, 2017
How to Calculate Transmission Range of Radios - Free Space Loss Calculator
While practical range testing is a preferred method to determine range, theoretical mathematical formulas can be used to predict the transmission range of Digi radios through freespace. This is the...
https://www.digi.com/support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
Jul 06, 2017
Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC'''&#...
https://www.digi.com/support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
Jul 06, 2017
Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does no...
https://www.digi.com/support/knowledge-base/weather-proof-antennas
Jul 06, 2017
Transmission distance over water
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range...
https://www.digi.com/support/knowledge-base/transmission-distance-over-water
Jul 06, 2017
What is happening in the main() function of my Programmable XBee Application?
After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure call of your application, follo...
https://www.digi.com/support/knowledge-base/what-is-happening-in-the-main-function-of-my-progr
Jul 06, 2017
What is the mean time between failure (MTBF) for the 9XStream?
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectanc...
https://www.digi.com/support/knowledge-base/what-is-the-mean-time-between-failure-mtbf-for-the
Jul 06, 2017
Parity settings on module
Data formats supported by Digi radio modems are as follows:   By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S...
https://www.digi.com/support/knowledge-base/parity-settings-on-module
Jul 06, 2017
PKG-U (PKGU) USB RF Modem Driver Files
How do I install and use the PKG-U product?The term "PKG" to a Digi 2.4 GHz, 900 MHz or 868 MHz product is the term given to a Digi produced Box product. The "U" in the termin i...
https://www.digi.com/support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
Jul 06, 2017
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/support/knowledge-base/eds-file
Jul 06, 2017
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/support/knowledge-base/reference-guide-cable-specifications-for-building
Jul 06, 2017
How do I program my Linux images onto a Digi embedded module?
Single (or batch) modules you get for Linux, will only come with a pre-installed unreleased U-Boot intended for quality test purposes at Digi. Be aware this version will change from time to time: s...
https://www.digi.com/support/knowledge-base/how-do-i-program-my-linux-images-onto-a-digi-embed
Jul 06, 2017
Building JFFS2 rootfs fails due to mkfs.jffs2 returns non zero exit code (Aborted). E.g.: /usr/local
This is a bug in the Linux tool mkfs.jffs2 occurring on some processors/Linux distributions.To fix it, install an updated mkfs.jffs2 binary into your toolchain, e.g. into: /usr/local/LxNETES-2.3/a...
https://www.digi.com/support/knowledge-base/building-jffs2-rootfs-fails-due-to-mkfs-jffs2-retu
Jul 06, 2017
Application Development for Yocto using Eclipse Yocto ADT
Application Development for Yocto using Eclipse Yocto ADT there is a very good video about getting started with Application Development for Yocto using Eclipse Yocto ADT :https://www.youtube....
https://www.digi.com/support/knowledge-base/application-development-for-yocto-using-eclipse-yo
Jul 06, 2017
Performing a loopback test on Digi Connect and ConnectPort units using connect
 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested. 2. From the Windows CMD or a Unix/Linux "ro...
https://www.digi.com/support/knowledge-base/performing-a-loopback-test-on-digi-connect-and-con
Jul 06, 2017
HOW TO: Force a Digi ConnectPort X2 or X2e Smart Energy Router to Leave a Smart Meter network with t
Introduction:The following article discusses the ability of the ConnectPort X2 or X2e for Smart Energy Router gateway to leave a Smart Energy network.  <leave_network> is one o...
https://www.digi.com/support/knowledge-base/how-to-force-a-digi-connectport-x2-or-x2e-smart-en
Jul 06, 2017
Understanding DCE & DTE connections
All RS232 devices that use a DB-9 connector should conform to the standard TIA/EIA-574. The device should be either DCE or DTE. DCE devices should have a female DB-9 connector, and DTE devices shou...
https://www.digi.com/support/knowledge-base/understanding-dce-dte-connections
Jul 06, 2017
Status LED blink codes
The status LED deals primarily how the device boots up successfully or not.  It has a secondary purpose of providing more information if a problem occurred and why it failed.   Sta...
https://www.digi.com/support/knowledge-base/status-led-blink-codes
Jul 06, 2017
Digi One IA/IAP Device Server Troubleshooting
Digi One IA/IAP Troubleshooting GuideA step-by-step diagnostic checklist for setting up, addressing, connecting, resetting, and upgrading the Digi One IA/IAP device.