HOW TO: Configure an XBee Gateway, ConnectPort X2e ZB Cellular, or ConnectPort X2e SE for a Device Cloud connection - WebUI method

In order to access the built-in WebUI of your XBee Gateway or ConnectPort X2e for Smart Energy, you first need to know the Local IP address of the Gateway.  Often you can check your Internet Router's admin page to see which IP address the Gateway is using by looking for the MAC address on your network, or if needed, use the Digi Device Discovery Tool for Windows.  If you run the Device Discovery Tool and see a "No Devices Found" message (and your Gateway is both powered on and has a solid Link LED present), you may want to check this article for additional guidance:  Device Discovery Troubleshooting Tips.

NOTE:  The ConnectPort X2e for Smart Energy (CP-X2e SE) model does not have an enabled WebUI by default.  In order to access the WebUI of this model, the Button on the front of the case must be pressed.  This enables the Gateway's WebUI for 5 minutes (push the button again after 5 minutes, if the WebUI times out)  

Once the Local (LAN) IP address of your XBee Gateway or ConnectPort X2e has been discovered (and you've pushed the Button on the CP-X2e SE, as applicable), you can open the Gateway's WebUI by entering the Local IP address of the Gateway as the url in your Web Browser.  If you used the Device Discovery Tool to find your Gateway, highlight the Gateway in the Device Discovery Tool's device list, then click "Open web interface" on the left.

Once you're looking at the Web User Interface of your Gateway, the configuration steps to get Device Cloud Connected are pretty straightforward....

1. Ensure that the Gateway's primary interface Network Configuration (whether Ethernet, WiFi, or Cellular) will allow an Internet connection with DNS service.  The following Gateway example has Dynamic (DHCP server-provided) settings configured:

Example:  ConnectPort X2e ZB Ethernet Network Settings WebUI Configuration --> Ethernet Network page:

2. Open the Configuration --> Device Cloud Connectivity link from the Gateway's WebUI Menu along the left side of the page.  It will be similar to the following example:

Example:  ConnectPort X2e ZB Cellular - Gateway's WebUI Configuration --> Device Cloud Connectivity page:

3.  On the Device Cloud Configuration page of the Gateway's WebUI, ensure the "" address is configured as in the Device Cloud Configuration --- Device Cloud Server field.

4.  Apply the changes when the configuration is complete.

5.  Reboot the Gateway from Administration --> Reboot, as shown in the example below:

Example:  ConnectPort X2e ZB WebUI Administration --> Reboot page:

  In Closure:  If all went well, your Gateway should now be "Connected" to the Device Cloud server you configured in Step 3.  If this isn't the case, reboot your Gateway, wait a few minutes, then check again.  If it still isn't working, you may need to contact Digi Technical Support for assistance.

Last updated: Sep 04, 2018

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