Support / Knowledge Base / Gateways Articles
Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the proprietary Digi Mesh protocol. For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module usi...
https://www.digi.com/support/knowledge-base/digi-mesh-synchronous-sleeping-network
Sep 28, 2017
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without Us
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Expect scripts work well for performing automated tasks without the need to le...
https://www.digi.com/support/knowledge-base/how-to-perform-automated-tasks-on-digi-device-and
Jul 06, 2017
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?The maximum ERT signal range is 200 feet away if it is line of site. ...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-working-distance-between-an-er
Jul 06, 2017
The Digi Smart Plug device is not seen or discovered on the Coordinator
The Digi Smart Plug device is not seen or discovered on the Coordinator When a coordinator is unable to the Digi Smart Plug, we recommend pressing the small button located on the side of the Sma...
https://www.digi.com/support/knowledge-base/the-digi-smart-plug-device-is-not-seen-or-discover
Jul 06, 2017
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
What Smart Energy devices are compatible with Digi Smart Energy Gateways? Please contact your Business Development Representative for determining which third party Smart Energy hardware has been...
https://www.digi.com/support/knowledge-base/what-smart-energy-devices-are-compatible-with-digi
Jul 06, 2017
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor?
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor? There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is recom...
https://www.digi.com/support/knowledge-base/what-should-be-entered-for-a-smart-ert-meter-multi
Jul 06, 2017
Digi API Frame Maker
The Digi API Frame Maker can be used to generate API packets for use on Digi's wireless networks.Java is required.Download the Digi API Frame Maker here. You will also find the functionality ...
https://www.digi.com/support/knowledge-base/digi-api-frame-maker
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
Is my third party RF radio compatible with Digi XBee modules?
Is my third party RF radio compatible with Digi XBee modules?So long as the third party device is Zigbee capable, it should work with Digi XBee modules.It is important to have matching Zigbee sta...
https://www.digi.com/support/knowledge-base/is-my-third-party-rf-radio-compatible-with-digi-xb
Jul 06, 2017
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such ...
https://www.digi.com/support/knowledge-base/how-to-force-a-digi-smart-energy-routing-gateway-t
Jul 06, 2017
How to access FCC test reports
All of the FCC test reports for Digi’s RF line of products can be found on the FCC webpage as long as the FCC ID is known. The following steps will guide you through the process of searching the FC...
https://www.digi.com/support/knowledge-base/how-to-access-fcc-test-reports
Jul 06, 2017
No Longer Able to Login to idigi-se.appspot.com
No Longer Able to Login to idigi-se.appspot.com The URL has changed to https://digi-se.appspot.com
https://www.digi.com/support/knowledge-base/no-longer-able-to-login-to-idigi-se-appspot-com
Jul 06, 2017
802.11g WiFi (2.4GHz) vs. XPress Ethernet Bridge (900MHz)
Speed vs. Range 802.11g''''s primary function is to transfer data at high speeds (54 Mbps over-the-air and 35 Mbps streaming) at a short range (<300 ft indoors). For long di...
https://www.digi.com/support/knowledge-base/802-11g-wifi-2-4ghz-vs-xpress-ethernet-bridge-900m
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Syst...
https://www.digi.com/support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
XBee & RF Module Feature Comparison Matrix
What: XBee & RF Module Feature Comparison MatrixWhy: One stop shopping to quickly make a module selection and to understand feature differences.Where: On all Digi.com RF Module product pages an...
https://www.digi.com/support/knowledge-base/xbee-rf-module-feature-comparison-matrix
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee ...
https://www.digi.com/support/knowledge-base/zigbee-encryption
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ...
https://www.digi.com/support/knowledge-base/the-at-command-set
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART o...
https://www.digi.com/support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substanc...
https://www.digi.com/support/knowledge-base/rohs-certificate-of-compliance
Jul 06, 2017
Adaptors for Host Serial Connections
Serial RS232/485 communication through a DB9 connector is the most common interface for Digi radios. Many PCs have a limited number of serial ports from which to connect peripherals, and often t...
https://www.digi.com/support/knowledge-base/adaptors-for-host-serial-connections
Jul 06, 2017
No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Pytho...
https://www.digi.com/support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
Jul 06, 2017
Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%)Furthermore, MTBF specifically excludes wear-out factors. A fan’s MTBF may b...
https://www.digi.com/support/knowledge-base/understanding-mtbf-mean-time-between-failures
Jul 06, 2017
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data con...
https://www.digi.com/support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Jul 06, 2017
Modbus Protocol
Modbus is a serial protocol commonly used in industrial automation applications. Digi XTend radio modems support Modbus-ASCII and Modbus-RTU with no special configuration. In fact, the radio mod...
https://www.digi.com/support/knowledge-base/modbus-protocol
Jul 06, 2017
XBee Cyclic Sleep Example: Indirect Messaging
Sleep modes can be used to effectively reduce power consumption and extend battery life. Indirect messaging is one way in which the XBee family of radios can conserve power through periodic slee...
https://www.digi.com/support/knowledge-base/xbee-cyclic-sleep-example-indirect-messaging
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be di...
https://www.digi.com/support/knowledge-base/antennas-an-introductory-guide
Jul 06, 2017
Maximizing range
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a...
https://www.digi.com/support/knowledge-base/maximizing-range
Jul 06, 2017
XBee firmware revision history and identification
XBee ZigBee (Series 2) Firmware Identification XBee ZigBee firmware version numbers will have 4 significant digits. All numbers are hexadecimal and can have a range from 0-F. A version can be ...
https://www.digi.com/support/knowledge-base/xbee-firmware-revision-history-and-identification
Jul 06, 2017
Using the explicite transmit frame to support ZDOs (ZigBee Device Objects) in the XBee API.
The ZigBee Device Profile is a management and discovery service layer supported on all ZigBee devices. Like all other profiles, the ZigBee Device Profile defines a set of clusters that can be use...
https://www.digi.com/support/knowledge-base/using-the-explicite-transmit-frame-to-support-zdos
Jul 06, 2017
Debugging joining in a XBee ZigBee ZB network using the AI command.
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can...
https://www.digi.com/support/knowledge-base/debugging-joining-in-a-xbee-zigbee-zb-network-usin
Jul 06, 2017
Functions of the Digi ethernet radio
Digi offers two types of Ethernet radios for different applications. The two types of Ethernet radios are the PKG-E and the XPress Ethernet Bridge. The Digi Ethernet modem PKG-E (PKGE) can be use...
https://www.digi.com/support/knowledge-base/functions-of-the-digi-ethernet-radio
Jul 06, 2017
Connecting multiple PKG-E ethernet gateways to one comm port
For the ethernet connected Digi radio PKG-E (PKGE), Digi provides virtual comm port software that will forward data sent from an application on a PC to a "serial port" that is actually ...
https://www.digi.com/support/knowledge-base/connecting-multiple-pkg-e-ethernet-gateways-to-one
Jul 06, 2017
Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does not hav...
https://www.digi.com/support/knowledge-base/weather-proof-antennas
Jul 06, 2017
How to Calculate Transmission Range of Radios - Free Space Loss Calculator
Mathematical formulas can be used to predict the transmission range of MaxStream radios through freespace. See below for information on the free space loss model and some additional information a...
https://www.digi.com/support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
Jul 06, 2017
Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC''''s...
https://www.digi.com/support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
Jul 06, 2017
Vendor IDentification (VID)
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for anothe...
https://www.digi.com/support/knowledge-base/vendor-identification-vid
Jul 06, 2017
The power of receiver sensitivity
What is receiver sensitivity and why is it important? The attached whitepaper explores the Friis transmission equation and what it takes to double the range of a wireless communication system. ...
https://www.digi.com/support/knowledge-base/the-power-of-receiver-sensitivity
Jul 06, 2017
Point to Multipoint--broadcasting or polling
There are several ways to configure a point-to-multipoint polling system. The XStream, XCite, XTend, 802.15.4 and DigiMesh modules come default in a peer-to-peer broadcast mode where if any radio...
https://www.digi.com/support/knowledge-base/point-to-multipoint-broadcasting-or-polling
Jul 06, 2017
Application Note - XBee Antennas
This document presents practical information regarding the performance of the XBee and XBee-PRO RF Modules. The focus will be on the attributes of the different antenna options that are available...
https://www.digi.com/support/knowledge-base/application-note-xbee-antennas
Jul 06, 2017
Indoor wireless signal loss
This document contains background information about link margin and link budget calculations. It also includes a table showing how much signal attenuation will occur when transmitting at 900 MHz ...
https://www.digi.com/support/knowledge-base/indoor-wireless-signal-loss
Jul 06, 2017
Recommended Sleep Current Measurements
Recommended Sleep Current MeasurementsProper measurement of sleep current is often a needed step to accurately estimate battery life requirements.  Special steps need to happen in order to ensure p...
https://www.digi.com/support/knowledge-base/recommended-sleep-current-measurements
Jul 06, 2017
Line of Sight (LOS) and High-Gain Antennas
Will a high gain antenna help transmit through obstacles if the radio path is non-line-of-sight (non-LOS)? First, please understand exactly what RF Line-of-Sight (LOS) means.Secondly, Digi recommen...
https://www.digi.com/support/knowledge-base/line-of-sight-los-and-high-gain-antennas
Jul 06, 2017
Is RSSI the best indication of link quality?
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy fro...
https://www.digi.com/support/knowledge-base/is-rssi-the-best-indication-of-link-quality
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, ...
https://www.digi.com/support/knowledge-base/device-discovery-troubleshooting-tips
Jul 06, 2017
dBi vs. dBd summary
dBi and dBd are used to measure the focusing power (gain) of antennas. Digi specifies all antennas in dBi only.dBi is a measurement that compares the gain of an antenna with respect to an isotropic...
https://www.digi.com/support/knowledge-base/dbi-vs-dbd-summary
Jul 06, 2017
Antenna Gain: dBi vs. dBd Decibel Detail
Antenna gain is measured in either dBi or dBd. It is important to note that antenna gain is different than amplifier gain. Antennas do not have a power source that allows the antenna to create a...
https://www.digi.com/support/knowledge-base/antenna-gain-dbi-vs-dbd-decibel-detail
Jul 06, 2017
Should I use a 1/4 wave or 1/2 wave antenna?
What is the difference between a ½-wave and a ¼-wave antenna? Antenna Type ½-wave ¼-wave Alternate name Dipole Monopole # of elements 2 1 Requires ground p...
https://www.digi.com/support/knowledge-base/should-i-use-a-1-4-wave-or-1-2-wave-antenna
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit  It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by vir...
https://www.digi.com/support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom: In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears. Solution: From the command...
https://www.digi.com/support/knowledge-base/display-must-be-set-error-installing-realport-driv
Jul 06, 2017
How to make an RS-232 loopback plug
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional.A DB-9 loopback plug should have a female DB-9 connector and should be wi...
https://www.digi.com/support/knowledge-base/how-to-make-an-rs-232-loopback-plug
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements :- Digi Device Discovery- SMTP Mail serverHardware Requirements :- Digi Connect SPInstructions :- Using Digi Device Discovery, l...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
Jul 06, 2017
Auto update Operational Pan ID on Routers & End-devices of a Zigbee network
In order to be a part of a ZigBee network, all nodes should have a common PAN ID, as well as 16-bit Operating PAN ID. The PAN ID is required to be manually provided to each ZigBee node, while Opera...
https://www.digi.com/support/knowledge-base/auto-update-operational-pan-id-on-routers-end-devi
Jul 06, 2017
HOW TO: Change the IP address of an already-installed Realport product in the Linux Realport driver
Introduction: This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new ne...
https://www.digi.com/support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
Jul 06, 2017
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavi...
https://www.digi.com/support/knowledge-base/zigbee-layer-acks-how-can-i-be-sure-that-my-zigbee
Jul 06, 2017
How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon - is the...
https://www.digi.com/support/knowledge-base/how-to-enable-a-terminal-or-modem-in-solaris
Jul 06, 2017
US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment: DIP switches Sportster modems should be set initiall...
https://www.digi.com/support/knowledge-base/us-robotics-modem-configuration-in-unix
Jul 06, 2017
Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment:1. DIP Switches If the Modem has DIP switches, set them to the async defau...
https://www.digi.com/support/knowledge-base/using-multitech-modems-on-digi-ports-in-unix
Jul 06, 2017
"Garbage" is appearing on the screen instead of expected Login prompt in Solaris
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on th...
https://www.digi.com/support/knowledge-base/garbage-is-appearing-on-the-screen-instead-of-expe
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a syml...
https://www.digi.com/support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
Unresolved symbols and configuration mismatches
1. Example of the error messages in question:Using /lib/modules/2.4.2-2smp/misc/dgrp.o/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolved symbol securebits/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolve...
https://www.digi.com/support/knowledge-base/unresolved-symbols-and-configuration-mismatches
Jul 06, 2017
Configuring Terminals for Login in HP-UX
Enabling the New PortsTerminalsConnect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added:...
https://www.digi.com/support/knowledge-base/configuring-terminals-for-login-in-hp-ux
Jul 06, 2017
Configuring ports for Printers in HP-UX
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01This command is recommended for any port that h...
https://www.digi.com/support/knowledge-base/configuring-ports-for-printers-in-hp-ux
Jul 06, 2017
Configuring Ports for Modems in HP-UX
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed: ...
https://www.digi.com/support/knowledge-base/configuring-ports-for-modems-in-hp-ux
Jul 06, 2017
Recovering from AIX print spooler problems
Problem:The print spooler is in a "down" or "unknown" state.Cannot remove queued jobs.The "daemon" process is not running.Solution:stopsrc -s qdaemonlssrc -s qdaemon (...
https://www.digi.com/support/knowledge-base/recovering-from-aix-print-spooler-problems
Jul 06, 2017
AIX console information not displaying
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes:Carrier detect is not being asserted on the...
https://www.digi.com/support/knowledge-base/aix-console-information-not-displaying
Jul 06, 2017
The Solaris Console Information Does Not Appear
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes:The keyboard and mouse are still connected to the So...
https://www.digi.com/support/knowledge-base/the-solaris-console-information-does-not-appear
Jul 06, 2017
Getty Respawning too Rapidly Errors in SCO OpenServer
Symptom: Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remove dupli...
https://www.digi.com/support/knowledge-base/getty-respawning-too-rapidly-errors-in-sco-openser
Jul 06, 2017
Basic loopback testing in UNIX
1. Place the loopback plug into the corresponding port on the Digi product.  Depending on the product, a loopback plug may or may not have been shipped with it.2. From the UNIX root prompt, type:# ...
https://www.digi.com/support/knowledge-base/basic-loopback-testing-in-unix
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /?This will display the command line options for the Realport driver.
https://www.digi.com/support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
Why do some of my XBee Network devices have an unspecified Product Type, while others show valid inf
The "Product Type" column shown below is part of the Network View of the XBee Devices table from a ConnectPort X8 gateway.  The table is located at Configuration > XBee Network within ...
https://www.digi.com/support/knowledge-base/why-do-some-of-my-xbee-network-devices-have-an-uns
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7Download the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=driversLog the in...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
HOW TO:  Install RealPort in Ubuntu 14.04 LinuxInstallation Steps:Obtain the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=drivers# ...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
When inspecting an X4 gateway device on the cloud does the gateway have an internal event log that I
On the X4 what you are looking for is the event log. You can access this through the Web GUI or through Device Cloud To access the event log on Device Cloud go to the Command Line Interface and...
https://www.digi.com/support/knowledge-base/when-inspecting-an-x4-gateway-device-on-the-cloud
Jul 06, 2017
Can I add more than one Digi Smart Energy gateway on my HAN?
Can I add more than one Digi Smart Energy gateway on my HAN?This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss as there is no...
https://www.digi.com/support/knowledge-base/can-i-add-more-than-one-digi-smart-energy-gateway
Jul 06, 2017
HOW TO: Configure RealPort with ConnectPort X2/X2D Gateways
HOW TO:  Configure RealPort with ConnectPort X2/X2D GatewaysGatewayConfigurationGo to the web interface of the device and enable the Gateway Access under ConfigurationàXBee NetworkàGateway Access a...
https://www.digi.com/support/knowledge-base/how-to-configure-realport-with-connectport-x2-x2d
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to examine th...
https://www.digi.com/support/knowledge-base/surelink-configuration
Jul 06, 2017
Xig Python application
From the Lamp based Xig application:http://examples.digi.com/internet/controlling-a-lamp-from-the-internet-with-device-cloud/The XBee Internet Gateway ("XIG") is an application written fo...
https://www.digi.com/support/knowledge-base/xig-python-application
Jul 06, 2017
Xbee Gateway Logs
These logs are located here in the devices file system:/userfs/WEB/loggingYou can view them from either it's web interface or the Digi Device Cloud.
https://www.digi.com/support/knowledge-base/xbee-gateway-logs
Jul 06, 2017
RF Connector Identification Chart
Common connector types used in RF communication.Digi RF modems commonly use RP-SMA and RP-TNC connector types.  Typical RF modules use RP-SMA, U.FL, MMCX.Outdoor connectors commonly used on antenna...
https://www.digi.com/support/knowledge-base/rf-connector-identification-chart
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most likely not ...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does OFC and IFC mean and how do I resolve it?
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OF...
https://www.digi.com/support/knowledge-base/what-does-ofc-and-ifc-mean-and-how-do-i-resolve-it
Jul 06, 2017
Frequency Usage Table by Products
Each Digi radio modem uses as little of the available RF spectrum as possible so as to minimize susceptibility to interference from other RF systems as well as to minimize the impact of Digi transm...
https://www.digi.com/support/knowledge-base/frequency-usage-table-by-products
Jul 06, 2017
XLR 64 bit Addressing - Ethernet RF Bridging
The purpose of Ethernet RF bridging is to act as an Ethernet cable replacement. The MAC/PHY layerof the Ethernet standard handles all Ethernet traffic. As a result, the XLR PRO does not have to hav...
https://www.digi.com/support/knowledge-base/xlr-64-bit-addressing
Jul 06, 2017
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserv
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mmBarrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm+12V (Center)RTN/GND (Outside)Download the connector datasheet here
https://www.digi.com/support/knowledge-base/dimensions-with-datasheet-for-dc-locking-barrel-po
Jul 06, 2017
RCI Examples
EXAMPLESReboot<rci_request version="1.1"><reboot></reboot></rci_request>Query all settings:<rci_request version="1.1"><query_setting/></rc...
https://www.digi.com/support/knowledge-base/rci-examples
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that your...
https://www.digi.com/support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
HOW TO: Configure the DD parameter (Device Type Identifier) of a Digi XBee or XBee-PRO
The XBee / XBee-PRO DD parameter is the Device Type Identifier field, which is a proprietary AT parameter used on Digi XBee modules.DD is a 4-byte hex string, consisting of an upper and lower word,...
https://www.digi.com/support/knowledge-base/how-to-configure-the-dd-parameter-device-type-iden
Jul 06, 2017
Can Digi's XBee ZB modules communicate with other manufacturer's zigbee modules?
Yes they can, however by default, they are not configured to do so.In order for the ZigBee devices from two different manufacturers to communicate with each other, it's required that they both ...
https://www.digi.com/support/knowledge-base/can-digi-s-xbee-zb-modules-communicate-with-other
Jul 06, 2017
XBee-PRO 900HP Available Frequencies
USA/CanadaPart numbers ending in 001/002AF = 0xFFFFFFFFFFFFFFFFChannels: 0 - 63Frequency: 902.4 - 927.6 MHzBit (Channel)   0 – 902.400    Bit (Channel) 32 – 915.200Bit (Channel)   1 – 902.800    Bi...
https://www.digi.com/support/knowledge-base/xbee-pro-900hp-available-frequencies
Jul 06, 2017
Digi ESP connectivity tips
make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 (Default): Used to connect via SSH.23 (Default): Used to connect via Telnet.80: Used for web...
https://www.digi.com/support/knowledge-base/digi-esp-connectivity-tips
Jul 06, 2017
HOW TO: Turn Safeplug outlets on or off from the Device Cloud
HOW TO: Turn Safeplug outlets on or off from the Device CloudFrom your Device Cloud account select the Device Manager menu item, followed by XBee Networks tab.  Click the + sign in front of your Sa...
https://www.digi.com/support/knowledge-base/how-to-turn-safeplug-outlets-on-or-off-from-the-de
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
https://www.digi.com/support/knowledge-base/why-does-my-digi-connect-wan-or-connectport-cellul
Jul 06, 2017
HOW TO: Discover what version of Plugin Manager is installed on a Digi Smart Energy Gateway
Introduction:Plugin Manager is the "Driver of drivers" where the Digi Smart Energy (SE) Framework is concerned. The reason for this is that the Plugin Manager "driver" is requir...
https://www.digi.com/support/knowledge-base/how-to-discover-what-version-of-plugin-manager-is
Jul 06, 2017
Security Notice Bash Vulnerability "Shellshock"
Security Notice Bash Vulnerability "Shellshock"Digi International Security Notice Bash Vulnerability "Shellshock"Digi International Security NoticeOctober 2nd, 2014CVE-2014-6271...
https://www.digi.com/support/knowledge-base/security-notice-bash-vulnerability-shellshock
Jul 06, 2017
HOW TO: Change the Device Cloud Remote Configuration settings of a Connected Digi Connect WAN or Co
Introduction: The easiest way to change the Device Cloud Server configuration of a Gateway, is to change it from the Device Cloud UI page of a Gateway which is already connected Device Cloud. The...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-remote-configuratio
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
Digi International Security Notice Vulnerability "GHOST"Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015CVE-2015-0235OverviewA critical secur...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export.To aid...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
How to receive an E-Mail notification when a device goes offline on Device Cloud or Remote Manager
IntroductionThis article describes how to configure Digi Device Cloud or Digi Remote Manager to send an E-Mail notification when a device goes offline.Note: This article assumes that you have ...
https://www.digi.com/support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Jul 06, 2017
DIO line passing and XBee modules using Mesh
Question:Do any of the XBee modules that support the mesh protocol also support digital IO line passing such as the XBee 802.15.4 module does?Answer:The only module to support direct, pin-to-pin, l...
https://www.digi.com/support/knowledge-base/dio-line-passing-and-xbee-modules-using-mesh
Jul 06, 2017
Analog and Digital Sampling Using XBee Radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/support/knowledge-base/analog-and-digital-sampling-using-xbee-radios
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history of tha...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction: Digi RF Gateways and devices which use the edp protocol to "push" data to Device Cloud can sometimes encounter errors pushing that data, if Device Cloud isn't available ...
https://www.digi.com/support/knowledge-base/error-codes-seen-with-data-push-from-device-to-dev
Jul 06, 2017
Factors That Affect Range
Communication distance is determined by four factors:Output power, recieve sensitivity, Antenna systems and the environment.Visit this application note for Maximizing Range.(Also please see Distanc...
https://www.digi.com/support/knowledge-base/factors-that-affect-range
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns specific to mod...
https://www.digi.com/support/knowledge-base/useful-modem-troubleshooting-tips-for-dial-in-dial
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
https://www.digi.com/support/knowledge-base/wave-propagation-of-900-mhz-vs-2-4-ghz
Jul 06, 2017
Sample ZigBee or Digi Mesh network using XBee radios
In this example, a total of three XBee radios will be networked. There are some network limitations involved, but the network can support up to thousands of nodes. Adding additional nodes can be do...
https://www.digi.com/support/knowledge-base/sample-zigbee-or-digi-mesh-network-using-xbee-radi
Jul 06, 2017
Digi PKG Troubleshooting Questions
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions t...
https://www.digi.com/support/knowledge-base/digi-pkg-troubleshooting-questions
Jul 06, 2017
How Increased System Gain Relates to Range
When calculating Fade Margin or performing a Link Budget Analysis, the total system gains and losses can indicate how dB relates to achievable distance. Receiver sensitivity, power output, antenna ...
https://www.digi.com/support/knowledge-base/how-increased-system-gain-relates-to-range
Jul 06, 2017
Selecting the radio that is best for your application
Radio modem selection guideDigi has a variety of radio modem solutions. For help in selecting the correct Digi product for the application and to receive integration advice please contact support a...
https://www.digi.com/support/knowledge-base/selecting-the-radio-that-is-best-for-your-applicat
Jul 06, 2017
Error detection and correction
Digi radio modems perform a 16-bit CRC (cyclic redundancy check) to check for errors in every transmitted data packet. If an error is found the packet is discarded and not sent out the serial port....
https://www.digi.com/support/knowledge-base/error-detection-and-correction
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped.  If you th...
https://www.digi.com/support/knowledge-base/escaped-characters-and-api-mode-2
Jul 06, 2017
HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network-connected
Why Telnet to the CommandLine Interface (CLI)?While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options...
https://www.digi.com/support/knowledge-base/how-to-access-and-capture-output-from-the-commandl
Jul 06, 2017
What are the default network settings of RF Gateway products like the ConnectPort X2, X4, and XBee G
For the ConnectPort X2, XBee Gateway (formerly X2e ZB), and ConnectPort X2e for Smart Energy (SE), the default network settings of the Ethernet and Wi-Fi models are set to DHCP Client, with no defa...
https://www.digi.com/support/knowledge-base/what-is-the-default-ip-address-for-connectport-x-p
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
https://www.digi.com/support/knowledge-base/calculating-the-checksum-of-an-api-packet
Jul 06, 2017
Recovery procedure for ZigBee XBees
This article is an all-inclusive guide for recovering a Digi ZigBee XBee that is in an unresponsive state.The steps in this article are specifically for ZigBee XBee radios. If you need to perf...
https://www.digi.com/support/knowledge-base/recovery-procedure-for-zigbee-xbees
Jul 06, 2017
Radio Emission Designation And Modulation Type For Digi RF Radios
9XStream/9XCiteModulation Type: FSKEmission Designation: 260KF1D24XStreamModulation Type: FSKEmission Designation: 400K0F1D9XTendModulation Type: FSK (@9600 baud), GFSK (@115200 baud)Emission Desig...
https://www.digi.com/support/knowledge-base/radio-emission-designation-and-modulation-type-for
Jul 06, 2017
Why does my Xtend keep loosing its settings?
Issue: Every time I power cycle my 9xtend, I loose the settings I just wrote to the module.Cause: The radio has not been placed in "User Defined" mode.The radio has six dip switches by th...
https://www.digi.com/support/knowledge-base/why-does-my-xtend-keep-loosing-its-settings
Jul 06, 2017
XBee PRO 900 HP Product Manual
XBee PRO 900 HP product manual
https://www.digi.com/support/knowledge-base/xbee-pro-900-hp-product-manual
Jul 06, 2017
Digi's XLR PRO and PLC's
When working with an XLR PRO and an Allen Bradley 9210 PLC, you need to configure the PLC's remote.opt file so that the DTR line is always high. That can be done by using the Command /DTR+.  Wh...
https://www.digi.com/support/knowledge-base/digi-s-xlr-pro-and-plc-s
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
https://www.digi.com/support/knowledge-base/zigbee-home-automation
Jul 06, 2017
HOW TO: Send an AT command to an XBee from a CP-X2 or CP-X4 commandline via Telnet/SSH or Device Cl
Introduction: This article discusses how to send an AT command from the CommandLine Interface (CLI) of a ConnectPort X2 or X4 Gateway, from either Telnet/SSH or via Device Cloud (assuming the Gate...
https://www.digi.com/support/knowledge-base/how-to-send-an-at-command-to-an-xbee-from-a-cp-x2
Jul 06, 2017
What is API (Application Programming Interface) Mode and how does it work?
API (Application Programming Interface) mode is a frame-based method for sending and receiving data to and from a radio's serial UART. The API is an alternative to the default transparent mode.The ...
https://www.digi.com/support/knowledge-base/what-is-api-application-programming-interface-mode
Jul 06, 2017
Customer sent in equipment for root cause analysis by Digi Engineering or the RMA Dept
The customer sent in equipment via RMA for root cause analysis by Digi Engineering or Repairs/Manufacturing Assurance staff.
https://www.digi.com/support/knowledge-base/customer-sent-in-equipment-for-root-cause-analysis
Jul 06, 2017
RF RMA Form
I suspect a problem with the radio equipment, can I return it for repair?Digi has an extremely low product failure rate. If the Digi radio modem appears to have a problem, try restoring module...
https://www.digi.com/support/knowledge-base/rf-rma-form
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise c...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jul 06, 2017
HOW TO: View Smart Energy Device Readings/Data with Smartlee Being Retired
HOW TO: View Smart Energy Device Readings/Data with Smartlee Being RetiredWith the retirement of Smartlee you might want to look into using our Device Cloud with https://digi-se.appspot.com for net...
https://www.digi.com/support/knowledge-base/what-can-be-used-in-place-of-smartlee
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
https://www.digi.com/support/knowledge-base/device-cloud-configuration-migration-and-troublesh
Jul 06, 2017
The Major Differences in the XBee 802.15.4 vs. the XBee ZB (S2) and (S2C)
The two most common RF radios that are available from Digi are the 802.15.4 and ZB. The 802.15.4 and ZB modules are quite similar, but selection of a module should be based upon application specifi...
https://www.digi.com/support/knowledge-base/the-major-differences-in-the-xbee-series-1-vs-the
Jul 06, 2017
XBee 868/865 LP G4 Band
The XBee 868 LP (Low Power) version of the XBee modules has the ability for frequency selection. The module can be configured to use the G4 band.The G4 band uses a single frequency 869.85MHz or cha...
https://www.digi.com/support/knowledge-base/xbee-868-865-lp-g4-band
Jul 06, 2017
9Xtend - B Product Manual
Xtend vB (Current Version) Product Manual
https://www.digi.com/support/knowledge-base/9xtend-b-product-manual
Jul 06, 2017
XBee WIFI Product Manual
XBee WIFI (S6B)
https://www.digi.com/support/knowledge-base/xbee-wifi-product-manual
Jul 06, 2017
XBee PRO 868 Product Manual
Product Manual for the XBee PRO 868 OEM module
https://www.digi.com/support/knowledge-base/xbee-pro-868-product-manual
Jul 06, 2017
XBee 868/865 LP Manual
XBee 868/865 LP Product Manual
https://www.digi.com/support/knowledge-base/xbee-868-865-lp-manual
Jul 06, 2017
Digi XLR PRO Product Manual
Digi XLR PRO Product Manual
https://www.digi.com/support/knowledge-base/digi-xlr-pro-product-manual
Jul 06, 2017
Digital and analog sampling using XBee radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/support/knowledge-base/digital-and-analog-sampling-using-xbee-radios
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Make sure you've defined a valid DNS server on the Digi product.
https://www.digi.com/support/knowledge-base/device-connectivity-problems-can-t-resolve-hostnam
Jul 06, 2017
xbee module IS structure parsing
Digi modules have the ability to transmit the state of their various analog and digital lines.  This is done with the 'IS' command.  This will force the module to send it's line states ...
https://www.digi.com/support/knowledge-base/xbee-module-is-structure-parsing
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting Maybe you are under a firewall, make sure you have all the following ports opened: 7: Used to validate the connection with the device.22 (Default): Used to connect via SSH.23 (Defau...
https://www.digi.com/support/knowledge-base/tcp-ports-for-digi-esp-software-development-tool
Jul 06, 2017
RMA repair options
If your Digi product is damaged there is a chance it can be repaired.  Please contact Digi technical support and explain the situation.  You'll want to take some pictures too if this is possibl...
https://www.digi.com/support/knowledge-base/rma-repair-options
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products:http://www.digi.com/wiki/developer/index.php/Spec...
https://www.digi.com/support/knowledge-base/digi-python-learning-recommendations
Jul 06, 2017
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud When a ConnectPort X Gateway is unable to Discover XBee nodes, we recommend pressing the small but...
https://www.digi.com/support/knowledge-base/unable-to-discover-xbee-nodes-from-the-connectport
Jul 06, 2017
connecting an antenna to the xbee gateway
The Digi Xbee Gateway has an internal cellular and zigbee antenna's.  it is not possible to connect an external one.
https://www.digi.com/support/knowledge-base/connecting-an-antenna-to-the-xbee-gateway
Jul 06, 2017
troubleshooting GPS problems on Digi Connect Core 3G 9P
The GPS is part of the modem, so it does not appear as a separate USB device.  There is a separate USB interface for the NMEA port.  That appears on the connections management page (CC3G web interf...
https://www.digi.com/support/knowledge-base/troubleshooting-gps-problems-on-digi-connect-core
Jul 06, 2017
can the digi plug and play firmware support modbus?
The answers regarding modbus will depend if one is using an actual X2 or the Xbee Gateway.Assuming it's the X2, then Here's the Modbus Python Resource Page:http://www.digi.com/wiki/develope...
https://www.digi.com/support/knowledge-base/can-the-digi-plug-and-play-firmware-support-modbus
Jul 06, 2017
changing dia web interface
This can be done by editing the dia.yml file.  Inside of it there will be a presentation section.  You can edit the 'page' value.  In the example below we are specifying the path of 'id...
https://www.digi.com/support/knowledge-base/changing-dia-web-interface
Jul 06, 2017
convert IEC_104 protocol to IEC_101
possible python solution:https://github.com/vlet/iec104otherwise use google for further research.
https://www.digi.com/support/knowledge-base/convert-iec-104-protocol-to-iec-101
Jul 06, 2017
NTP requirements for connectivity
connectivity problems, check NTP (time) settings.  For example certain types of security don't work without a valid time server
https://www.digi.com/support/knowledge-base/ntp-requirements-for-connectivity
Jul 06, 2017
Device Not Reachable on the Network and the IP Address Shows as: 169.254.x.x
Whether due to a network problem, or the lack of a DHCP server on the local network to hand out IP addresses, the device is unable to obtain an IP address.  As a result, the device will t...
https://www.digi.com/support/knowledge-base/device-not-reachable-on-the-network-and-the-ip-add
Jul 06, 2017
Realport Compatibility OS List
Currently Supported Operating Systems:AIX:4.1.5, 5.x, 6.xHP/UX (Itanium/PARISC):10.20, 11.xLinux (32 and 64bit):Kernels: 2.4.x, 2.6.x, 3.x.x, 4.2.xDistributions:Red Hat Enterprise Linux Fedora Core...
https://www.digi.com/support/knowledge-base/realport-compatibility-os-list
Jul 06, 2017
XBee PRO SX Product Manual
Click here for the XBee PRO SX product manual.
https://www.digi.com/support/knowledge-base/xbee-pro-sx-product-manual
Jul 06, 2017
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopba...
https://www.digi.com/support/knowledge-base/how-to-perform-loopback-testing-in-unix-and-linux
Jul 06, 2017
Bit Masks and the SC Parameter
For the SC parameter:The selection of channels is set by use of the SC (Scan Channels) parameter.  This is a bitmask. By setting the bitmask, you can force a choice of either a range...
https://www.digi.com/support/knowledge-base/bit-masks-and-the-sc-parameter
Jul 06, 2017
XLR PRO and Serial Communications
Most understand that the XLR PRO can be used for Ethernet Bridging.  But did you know that it also supports RS232, RS485 and RS22 communications?This is done by using the RJ 45 port between the Ser...
https://www.digi.com/support/knowledge-base/xlr-pro-and-serial-communications
Jul 06, 2017
Digi XBee, RF Gateway and Python Development Resource page
This article contains a number of links useful for development with Digi's RF Gateway and XBee productline.  Digi RF Gateways have an inherent Python interpreter, so a key focus has been made o...
https://www.digi.com/support/knowledge-base/digi-xbee-rf-gateway-and-python-development-resour
Jul 06, 2017
Description of chronyd Operation and NTP sample frequency within XBee Gateway and ConnectPort X2e SE
Options from the Device Cloud/Remote Manager Device UI (DCUI)The Gateway’s DCUI --- Advanced Configuration --- Time Server --- NTP Time Precision setting contains two options:    Stan...
https://www.digi.com/support/knowledge-base/description-of-chronyd-operation-and-ntp-sample-fr
Jul 06, 2017
Sending data over an asynchronous network. Example of indirect messaging.
The following is a configuration example of a network of 900 HP modules or modems for a point-to-point or point-to-multi-point network using asynchronous sleep:This example has two modules; however...
https://www.digi.com/support/knowledge-base/sending-data-over-an-asynchronous-network-example
Jul 06, 2017
Sending Serial Data via Device Cloud, X2e and an Xbee
Periodically, one wants to send data from the device cloud to an XBee module connectedto a device via the XBee modules Serial port or COM port.This can be done using the default application that co...
https://www.digi.com/support/knowledge-base/serial-data-via-device-cloud-x2e-and-an-xbee
Jul 06, 2017
Cellular Data Usage Challanges
It is common question to ask how much cellular data is your Digi device going to use.  This is most often done to determine billing costs.  Here are some of the difficulties of counting these items...
https://www.digi.com/support/knowledge-base/cellular-data-usage-challanges
Jul 06, 2017
Power Sources for Digi Radios
You may ask yourself, What options do have have to ensure that when I loose power, my Pump, PLC, or other type of equipment may remain running and communicating during the outage.Well, that depends...
https://www.digi.com/support/knowledge-base/power-sources-for-digi-radios
Jul 06, 2017
Antenna orientation
Occasionally we get asked, what way should my antennas face?For high gain directional antennas commonly called a Yagi, they should be pointed so that the long axis of the antenna should be pointed ...
https://www.digi.com/support/knowledge-base/antenna-orientation
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with the Device Cloud:#> ...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-device-cloud-connectivity-issu
Jul 06, 2017
Technical Support RMA Authorization requirements
RMA requests must be submitted to Digi Technical Support and are either Authorized or Unauthorized.Unauthorized RMA requests are subject to potential NPF (No Problems Found) fees, i.e. if hardware ...
https://www.digi.com/support/knowledge-base/technical-support-rma-authorization-requirements
Jul 06, 2017
Why are there delays when streaming packets in broadcast mode using Zigbee
Why do I see large delays when I am sending packets to the Broadcast address of 0xFFFF?When a packet is sent to the broadcast address, the radio keeps a table identifying which packets have been se...
https://www.digi.com/support/knowledge-base/why-are-there-delays-when-streaming-packets-in-bro
Jul 06, 2017
Xtend Version B and Country or Regional Firmware
Can one change the firmware on a 9xtend from the U.S. version to an Australian version by simply changing the firmware?In the past, one could simply change the firmware on the radio to get it to op...
https://www.digi.com/support/knowledge-base/xtend-version-b-and-country-or-regional-firmware
Jul 06, 2017
9Xtend and over-the-air commands
Can the standard or Peer-to-peer, Point-to-point, point-to-multi-point firmware for the 9XTend version B support over the air commands?No. The reason behind this is to hold compatibility with the o...
https://www.digi.com/support/knowledge-base/9xtend-and-over-the-air-commands
Jul 06, 2017
Does the standard version of 9xtend version B contain any additional API frames?
With the release of the 9XTend version B module some have asked if additional API frames have been added to the product?No, to keep with compatibility, the firmware does not contain any additional ...
https://www.digi.com/support/knowledge-base/does-the-standard-version-of-9xtend-version-b-cont
Jul 06, 2017
Packet Size by Product
Packet Size by ProductThis article is designed to help you determine the maximum data packet size you can send in an RF transmission. UART buffer sizes are also included.RadioMaximum RF packetUART ...
https://www.digi.com/support/knowledge-base/packet-size-by-product
Jul 06, 2017
How to Run a range test with the 9Xtend and XCTU 6x
In most cases, running a range test can be done by following the directions that come in XCTU or within the Quick Start Guides. With the 9XTend, that is not the case. This does not mean that you ca...
https://www.digi.com/support/knowledge-base/how-to-run-a-range-test-with-the-9xtend-and-xctu-6
Jul 06, 2017
Using Digi's Applicaiton's Cluster ID's and End points on a Digi XBee
Digi ProfileProvides an overview of the ZigBee endpoint and cluster ID functionalitysupported in the Digi drop-in-networking profile.Digi XBee Profile OverviewThe Digi Drop-In-Networking ZigBee Pro...
https://www.digi.com/support/knowledge-base/using-digi-s-applicaiton-s-cluster-id-s-and-end-po
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/rompager-evaluation-of-security-vulnerability-vu-5
Jul 06, 2017
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