Adding a Digi Device to the Digi Device Cloud Platform

This article explains how to add your Digi device to the Digi Device Cloud. 
This article assumes that you have already set up your device to connect to the Device Cloud and that you have a Device Cloud account.

Log into the Device Cloud server for your Digi device.
Click on the Device Management tab.
Click on the Devices tab.
Click on the Add Devices button on the tool bar.
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Automatically add a device

If your device is on your local LAN, you should be able to use the automatic discovery mechanism to add it.
Click on the Discover button.
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You will then be instructed to click second Discover button.
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Once it discovers all of the Digi devices on your local LAN, click (highlight) that particular device and then click the OK button.
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Manually add a device

You can also choose to manually add a device to Device Cloud. 
In order to manually add a device to Device Cloud, you will need to perform a manual search by entering a unique device identifier which can be any of the following:
MAC address
The MAC address of your Digi device may be found on the bottom of your unit.
Depending on the product, you may find the MAC address under the Home (opening) page (please see picture below) or under Administration > System Information.
Please note that for TransPorts, this MAC Address should be Ethernet 0's MAC Address.  This should be kept in mind especially when dealing with TransPorts with multiple NICs.

IMEI number (for Digi Connect Tank only)
The IMEI number is only for the Digi Connect Tank. Other Digi cellular products you should not use the IMEI number.  Non-cellular Digi products will not have an IMEI number.
The IMEI number of your Digi Connect Tank may be found on a sticker on the back of the unit.

Device ID
The Device ID of some Digi devices may be found in the WebUI of the unit on the Home (opening) page (please see picture below).

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In Device Cloud, in Device Management > Devices, click Add Device.
Use the down arrow to select MAC Address, IMEI number or Device ID, enter the number, click the Add button and it will add it to the list below.
At that point, click (highlight) that particular device below and then click the OK button.

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Your Digi device should now be added
After your device is added, it should show up in the list of devices as disconnected (you will note a red icon beside the device).
After a short amount of time, if the device is configured correctly, you should be able to refresh the device list by clicking the Refresh button.

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A blue icon will indicate a device connected to the Device Cloud.
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If this does not connect, please see one of the troubleshooting articles.
Last updated: Mar 22, 2019

Filed Under

Digi Remote Manager

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