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Checklist for Initial IA/IAP Troubleshooting

Checklist for Initial IA/IAP Troubleshooting

 
A few general questions to help work through the IA/IAP issues you are experiencing:
 
  1. What, if anything, is connected to the serial port of the Digi device?
 
  1. Which serial port?
 
  1. What protocol is it using?
 
  1. What is talking to the Digi device via Ethernet?
 
  1. Which application guide did you follow?
 
  1. Did you go through the IA wizard to configure the Digi device?
 
  1. What is the *specific* nature / symptom of the problem?  For example, dropped communications, bad data, Digi falls off the network completely, does not seem to be getting serial data?
 
  1. What firmware version is your Digi device running?
 
  1. If you are using our RealPort (COM port re-direction) driver, what version are you running?  This may not be applicable to your environment.
 
  1. Details of the wiring?
 
  1. If 422/485, is the termination resistor set?
 
  1. If the termination resistor is NOT set, does your device supply termination and line bias?
 
  1. Is the ground connected?
 
  1. Are you using RealPort or an industrial automation configuration?
Last updated: Jan 17, 2020

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