Checklist for Initial Digi One IA/IAP Troubleshooting

The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help speed up the troubleshooting process:

  1. What, if anything, is connected to the serial port of the Digi® device?
  1. Which serial port is in use?
  1. What protocol is being used?
  1. What device/software is talking to the Digi device via Ethernet?
  1. Were any of the application guides used for the setup, and if so, which one?
  1. Did you go through the IA wizard to configure the Digi device?
  1. What is the *specific* nature / symptom of the problem?  For example, dropped communications, bad data, Digi falls off the network completely, does not seem to be getting serial data?
  1. What firmware version is your Digi device running?
  1. If you are using the RealPort® (COM port re-direction) driver, what version are you running?
  1. How is the serial cable wired between the Digi and end equipment?
  1. If using RS422/485 mode, is the termination resistor set?
  1. If the termination resistor is NOT set, does your device supply termination and line bias?
  1. Is the ground wire connected in the serial cable?
  1. Are you using RealPort or an industrial automation configuration?
Last updated: Jan 21, 2020

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