Memory leak in AnywhereUSB encryption service
This issue was fixed in the AnywhereUSB driver package v3.91.231.If you are not using the "Encrypted AnywhereUSB" feature, this issue can be worked around by configuring Windows to not automaticall...
Mar 01, 2018
Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
Jan 05, 2018
Submitting an AnywhereUSB issue to Digi technical support
General questions:- What is the serial number and 50xxxxxx part number (and any letters and/or numbers that follow) of the AnywhereUSB?  TIP - take a photo of the label on the bottom of the de...
Dec 15, 2017
HOW TO: Configure and Use a Basic Menu With Digi One/PortServer Products
By adding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbou...
Jul 06, 2017
HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
By default, you can have up to 4 simultaneous sessions. This is defined in the "sess" field under the port settings. The session feature allows for multiple telnet sessions from an attached t...
Jul 06, 2017
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without Us
HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Expect scripts work well for performing automated tasks without the need to le...
Jul 06, 2017
HOW TO: Configure Ports on Digi One/PortServer Products for Binary Data
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> ...
Jul 06, 2017
Digi One/PortServer Units Log Off Users Randomly or Present a Login Prompt for the Digi Unit Instead
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in...
Jul 06, 2017
HOW TO: Send Break to a SUN SPARC System Using Connect or a Menu With Digi One and PortServer Units
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Teln...
Jul 06, 2017
Running the realport dump (rpdump) program on Aix
Steps on setup:Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x).Stop all port processes and the RealPort daemon. Example: # pdisable tty1 # rmdev -l sa4 ...
Jul 06, 2017
Quick reference to the RPM command line.
The RPM console port has the same pinout as a Sun Netra or Cisco. The cascade port is the reverse (same as a Digi CM) so a straight through cable will connect two RPMs together from the Cascade por...
Jul 06, 2017
The PCI-X adapter is not recognized in an HP DL145 server running Linux
The PCI-X adapter is not recognized in an HP DL145 server running Linux The system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ''Advanced''...
Jul 06, 2017
HOW TO: LPD remote printing configuration with UNIX/Linux
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configur...
Jul 06, 2017
HOW TO: Create a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Comman
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of t...
Jul 06, 2017
How to Create a SSL Tunnel Between Two PortServer TS Units
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS...
Jul 06, 2017
How to Configure a PortServer TS or Digi One Product to Autoconnect to a Remote Host
To configure the port to autoconnect to a network node, navigate to the web interface of the unit and login as root.Select:Serial Ports option under the Configuration menu.  Choose the de...
Jul 06, 2017
SCO UnixWare RealPort FAQ
SCO UnixWare RealPort FAQ How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver mus...
Jul 06, 2017
HOW TO: Configure the Solaris Console on the Serial Port
To redirect the Solaris console messages thru its serial port (ttya in this example), from the Solaris command line type:eeprom input-device=ttya output-device=ttya
Jul 06, 2017
How to Configure a Linux System Serial Port for Console Management Using Grub.
The linux box won't have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbi...
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
Jul 06, 2017
HOW TO: Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driv
Native Modem ConfigurationModem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
Jul 06, 2017
HOW TO: Configure a PortServer/Digi One Product IP Address Directly From a Serial Port
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile con...
Jul 06, 2017
Linux RealPort Error: ERROR: couldn't register node
Symptoms: #/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 8./dgrp_cfg_node: init requested for node xx./dgrp_cfg_node: testing for a loaded moduleUsing /usr/bin/dgrp/dgrp.o./d...
Jul 06, 2017
What is the Maximum Length of EBI Cable for AccelePort Xem System
Maximum length of  EBI cable can not exceed 10'' from the host adapter to the last PORTS/Xem module
Jul 06, 2017
When trying to connect to a port a "Connection refused" error is seen
Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn" #>  set port range= dev=prn A reboot of the Digi unit should ...
Jul 06, 2017
How do I send a break from a telnet session?
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port: telnet (IP_of_Digi_unit) 2001 Where 2001 represents the port number 1, use 2016 for port 16...
Jul 06, 2017
The F5 key does not work to go to the next screen on MPI
Try issuing <CTRL>-F 5 instead or set the term type environment variable to ansi: TERM=ansi; export TERM
Jul 06, 2017
Windows did not detect the Digi TS 1,3 , or IA modem durning installation
You will need to manually install the modem through the control panel modem option. The modem file "mdmdgiam.inf" is located on the setup cd that shipped with the product, or it can be downloade...
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Syst...
Jul 06, 2017
Running Port Monitor Traces in Windows NT/2000/XP/2003/7/2008/2012
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, Po...
Jul 06, 2017
Extra Carriage Return or Line Feed When Using PuTTY
Problem: When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from?   Cause: PuTTY settings for terminal emu...
Jul 06, 2017
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling i...
Jul 06, 2017
Solaris Printer Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good ...
Jul 06, 2017
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you ...
Jul 06, 2017
How Do I Find Out Uptime of PortServer
login as root (default password is dbps) Issue command : #> set time
Jul 06, 2017
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
Jul 06, 2017
Remote authentication to the web ui.
Create a "user" locally on the Digi CM/Passport via the web ui or configmenu. Have this same user in your remote authentication database (RADIUS, TACACS+, LDAP, Kerberos). Assign the u...
Jul 06, 2017
What Gage Wire is Used for the Power Input of Digi One IA RealPort
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the termin...
Jul 06, 2017
TS 4 MEI Firmware
The TS 4 MEI part number 50000836-02 D (new style) has a dip switch for each port. Must use firmware version J1 or greater. Back rev's of firmware will cause the device to flash 331.
Jul 06, 2017
Default TCP Socket for Allen Bradley Ethernet
When using the Allen Bradly ethernet driver you must use the default socket 2222 or it will fail to work with your Digi device.
Jul 06, 2017
TI530 PLC Optimization Setting
Here is a detail to remember: the older TI530 PLC does not work in low-latency mode. It must be set to throughput mode. Its serial driver has a very tight "gap" timeout such that the entire message...
Jul 06, 2017
Port-sensitive/realtime application workaround for RealPort drivers
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term). What I refer to when I say "port-sens...
Jul 06, 2017
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that Package Dependenci...
Jul 06, 2017
Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
Jul 06, 2017
Linux Printer Hardware Flow Control Configuration.
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can't seem to be resolved. Most printers are simply ...
Jul 06, 2017
Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels.
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
Jul 06, 2017
Modbus Serial Slave with ProWorxNxT.
NOTE: This example was setup using a Schneider Compact 265 running ProWorxNxT Online Software (v. 2.20) from Schneider.  Therefore the application section may not apply to you, but may offer s...
Jul 06, 2017
The stty or ditty.dgap settings do not stay configured on the ports and revert to 9600/8/1/None when
It is typical behavior in UNIX to revert port settings to default values when a port is opened/closed. Create a startup file that is executed after the dgap driver module is loaded. Here is a...
Jul 06, 2017
Do you support ModbusPlus (Modbus+)?
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast t...
Jul 06, 2017
SuSE 8.0 Installation Error Kernel Source Mismatch
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source ...
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
Jul 06, 2017
Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%)Furthermore, MTBF specifically excludes wear-out factors. A fan’s MTBF may b...
Jul 06, 2017
How to set a Portserver TS or Digi One for low latency or throughput mode.
What is the optimization setting used for on the Digi Terminal and Device server products? Optimization - This field determines how much bandwidth is used on the network. The available options:Lat...
Jul 06, 2017
Using Digi radios in multidrop networks
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi...
Jul 06, 2017
Assigning Device Node Names in MPI for SCO OpenServer
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devi...
Jul 06, 2017
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to ...
Jul 06, 2017
"Wait Confirmation failed" in Windows 2000 Event Viewer
Cause:The I/O port address for the driver does not match the physical position of the DIP switches on the adapter.  The wrong driver has been selected.  Another adapter is using ...
Jul 06, 2017
"Unable to access ntx* memory" in Windows 2000 Event Viewer
Cause:There is a memory conflict with another device.  The BIOS has a setting to reserve a memory block for an ISA adapter but this has not been done.  The reserved memory block is to...
Jul 06, 2017
Are Digi PCI Serial adapters compatible with 64-bit PCI slots?
Digi PCI Serial card adapters are 32-bit PCI cards.  They are backwards-compatible with 64 bit PCI slots however, only if the 64-bit slot supports it.  Advanced 64-bit PCI slots that are ...
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME,...
Jul 06, 2017
Garbage Printing on the Attached Terminal Printer or Modem
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause:The main cause of this behavior is a baud rate mis-match. The port is configured for a different b...
Jul 06, 2017
Assigning Node Numbers on C-CON and EPC-CON Concentrators
Cause: Generally an extended or sudden loss of power on a Concentrator Symptoms of an incorrect node number assignment on a C-CON Concentrator include: En displays on the LED of the C-CON Con...
Jul 06, 2017
OFC Signal is Solid on Digi One and PortServer
Symptoms: Port is configured for autotelnet and does not get a login prompt.When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortSe...
Jul 06, 2017
Error using "Connect" from a Digi One or PortServer TS/II
Solution: Verify that the port you are trying to connect to has the device type set to '"prn'"' and that the autoconnect setting is off. This is done from the root prompt of the Digi One or PortSer...
Jul 06, 2017
Adding an XEM module to the Digi PortServer II in Windows 2000
1.  Go to Start> Settings> Control Panel. 2.  Double-click System and select the Hardware tab (see Figure 1).           &...
Jul 06, 2017
What is RealPort?
Putting devices on the network wasn''''t always easy. Many of the devices you use, including barcode scanners and sensors, don''''t have an Ethernet port. Even if they did, the applications that ru...
Jul 06, 2017
EtherLite Power LED is out.
Cause:If the ON LED goes out, this means the unit is corrupt.  Solution:Try resetting the unit to factory defaults using Boot Console.To gain access to the Boot Console, you will need to ...
Jul 06, 2017
How to install unsigned Windows drivers over signed or inbuild drivers.
IntroductionHow often have you run into problems when installing or replacing signed or inbuild files with newer, unsigned versions? The “magic” behind this is called Windows File Protection (WFP)....
Jul 06, 2017
Unable to Login to Digi Device Server/Terminal Server
Symptom:Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address.Cause:This is a known i...
Jul 06, 2017
Sending a break from an existing session with the Digi CM.
From a telnet session.If the telnet was initiated from a unix command line telnet client. Issuing the telnet escape sequence "^]" (control-right_square_bracket) will take you to the "telnet>" pr...
Jul 06, 2017
Turning on debugging in the HP-UX realport driver.
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff.  drp_port_debug/X To see the debug flag we care about. It will response with so...
Jul 06, 2017
Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Please download the most current driver from our web-site at:Digi Support Web SiteInstallation instructions:# scriptMake sure your kernel source is installed and the symbolic link is created:# rpm ...
Jul 06, 2017
Configuring ports as a hunt group on the Portserver TS amd Digi One SP product lines.
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connectio...
Jul 06, 2017
How Much Bandwidth is Consumed By RealPort
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort build...
Jul 06, 2017
Permanently saving iptables options on the Digi CM
Add the following command in the "/usr2/rc.user" script file just above "exit 0". Disabling telnet is just shown as one example. # Disable the telnet service from all hosts iptables -A INPUT -p t...
Jul 06, 2017
Steps to change the radius socket ports on the Digi CM.
The radius client obtains the radius socket ports to use via the "/etc/services" file. The client only looks up the lines starting with "radius" and "radacct".Modify the /etc/services file as follo...
Jul 06, 2017
Disabling telnet or ssh access to the Digi CM config menu or command line.
Modify "/etc/inetd.conf" and comment out or delete the telnet/ssh service.cp :/etc/inetd.conf" to "/usr2/inetd.conf"Add the following commands in the "/usr2/rc.user" script. Add these commands just...
Jul 06, 2017
Digi One RealPort Voltage Requirements
Question:For full reliability, what is the maximum input voltage for the Digi One RealPort?Answer:Power requirements can be found in the product profile:http://www.digi.com/pdf/prd_ds_digionereal.p...
Jul 06, 2017
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
Jul 06, 2017
What is the maximum number of Realport devices my Unix system will support?
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many Realport devices they can have per server running the Digi Realport driver. It is a...
Jul 06, 2017
How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab.To enable the Low Latency option, select the adapter. With the adapter ...
Jul 06, 2017
Creating custom adapter names for AIX Realport service adapters
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AI...
Jul 06, 2017
Windows Logo Error when installing a Digi AccelePort Adapter with Windows XP
Symptom:While installing a Digi AccelePort Adapter on a Microsoft Windows XP-based computer, setup may be halted during the device-detection phase by the following warning message: The softwar...
Jul 06, 2017
Unusual Terminal/Device Server Behavior After Factory Reset
This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-based pr...
Jul 06, 2017
If installing an Acceleport PCI adapter under Windows 95 OSR2 and the driver installation hangs when you try to click on “Finish”, first remove the partial driver installation by following the inst...
Jul 06, 2017
Error code 19 - Your registry might be corrupted
Symptoms The Component Object Model (COM) ports that you created during the installation of a multi-port serial adapter do not start, and they are listed in Device Manager with the following error...
Jul 06, 2017
Digi ASYNC card will not install starting at COM1 in Windows 2000
Symptom: I want the serial ports of my Digi ASYNC card to start on COM1, but the adapter will not install correctly. The native serial/COM port(s) have been disabled in the BIOS prior to the insta...
Jul 06, 2017
Cannot change port settings in Windows 2000
Cause:Changing the individual port configurations within Device Manager can cause corruption of the registry, so this setting is no longer available in the Windows 2000 drivers.Solutions:Port setti...
Jul 06, 2017
How to enable PPP logging in Windows 2000?
Solution: See Microsoft's Q article Q234014.
Jul 06, 2017
Cannot use COM3 through COM9 in Citrix with Windows 2000
Symptom: After I installed my Digi product, it started on COM10.  I cannot change it and I cannot use COM3 through COM9. Cause:This is a known issue.  Citrix has information on thei...
Jul 06, 2017
HOW TO: Configure a Modem in AIX
HOW TO: Configure a Modem in AIXModem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it ...
Jul 06, 2017
HOW TO: Configure a Terminal in AIX
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure...
Jul 06, 2017
Avoiding IRQ conflicts when using a Digi PCI serial card adapter with a Dell Optiplex
In the Dell Optiplex (and a number of other systems), there is no means in the BIOS of assigning an IRQ to a PCI slot.  Each available PCI slot appears to be "hard coded" to share an IRQ with ...
Jul 06, 2017
Will Digi PCI serial card adapters share an IRQ with other PCI devices?
Yes.Note that conflict may occur, because PCI cards are at the mercy of system BIOS, and some PCI cards don't share very well.  For example, SCSI host adapters and network adapters especi...
Jul 06, 2017
PortServer TS and Digi One PROXYARP and PPP
 Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example:1) Digi IP, Mask: U...
Jul 06, 2017
Are Digi drivers available with all versions of Windows XP?
The Digi drivers for products supported in Windows XP (listed below) are included with both Home and Professional versions of Windows XP.RealPort:Digi PortServer FEP5: Digi AccelePort 8r EIA-232 PC...
Jul 06, 2017
HOW TO: Determine Firmware Version Level for PortServer TS Products
There are several ways to check the firmware version on the PortServer TS products: From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the m...
Jul 06, 2017
Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters can be used in ...
Jul 06, 2017
Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
Jul 06, 2017
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts.These include the following models: AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort Xr ...
Jul 06, 2017
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
Jul 06, 2017
Escape Character doesn't close Telnet Session
Symptom: After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active .Cause: If you use the escape character ^]...
Jul 06, 2017
Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a k...
Jul 06, 2017
When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as display
Symptom: There is no local LPR port in Windows 2000   Cause:There are two possible causes, either  The Unix Print Services have not been added, or,  The Unix Print Serv...
Jul 06, 2017
Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Symptom: There is no LPR printer option in Windows 2000   Cause: Print Services for Unix has not been installed.  Solutions: The following steps are needed to get the UNIX p...
Jul 06, 2017
Error code 19 "configuration information in the registry is incomplete or damaged" when installing a
Cause: The Digi drivers rely on the standard serial driver included with Windows 2000 and XP. When the built in hardware serial ports are disabled in the system's BIOS, it prevents the Windows s...
Jul 06, 2017
Adding Digi Device to a Laptop with no serial ports in Windows 2000
Symptom: Several of the new Windows 2000 laptops on the market do not have serial ports.  If you install one of Digi's network devices off of the NIC, using a crossover cable, to give you ser...
Jul 06, 2017
Can I load RealPort on multiple Unix / Linux hosts to access the same PortServer(s)?
Yes, you can have devices ttya01-16 loaded on 2 different machines. If server 1 has ports ttya01-08 opened, server 1 controls it. Server 2 could then have ttya09-16 opened - server 2 controls this....
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
Jul 06, 2017
Cable pinout to connect a Digi RJ-45 serial port to a BayTech RPC-2 console port
Here is a known-working pinout to connect a BayTech RPC-2 (Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserve...
Jul 06, 2017
Installing and Uninstalling RealPort in HP-UX
Please be sure to remove any old versions of RealPort prior to installing a new version. The driver removal steps are below.Basic IP parameters must be set up before the PortServer will operate on ...
Jul 06, 2017
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
Jul 06, 2017
Digi Device Server serial ports lock up randomly or log users off
This indicates that the Digi Device Server (i.e. a PortServer) is not setup properly to use for RealPort.By default the Device Server is set to set port dev=term this means that DDR-RTS are high an...
Jul 06, 2017
"Access Denied" error in Windows 2000 after running DGClean.cmd
Symptom:Following the Driver Installation Notes For Windows 2000:1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall ...
Jul 06, 2017
Installing RealPort in SCO OpenServer
If you have an existing version of RealPort software installed, this will need to be removed first. Prior to removing, you may want to make backup copies of the following files: /etc/inittab a...
Jul 06, 2017
Serial modem FAQ and troubleshooting tips
How do I determine if my modem is causing the problem?A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a terminal or worksta...
Jul 06, 2017
Installing or Upgrading the RealPort driver in AIX
To Remove Old Applied Driver:Any previous driver versions must be removed prior to installing a new version.Define all associated Realport sa devices to save device configuration, this should be do...
Jul 06, 2017
"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom: In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears. Solution: From the command...
Jul 06, 2017
Can a C/CON concentrator be used with an AccelePort Xem host adapter card?
It is possible to daisy-chain an Xem module off of an EPC/CON concentrator, but only if the host adapter card is an AccelePort EPC/X.  An Xem module can also be connected to the EBI port of a ...
Jul 06, 2017
Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware. Make a note of the MAC (hardware) address located on the sticker undernea...
Jul 06, 2017
Ethernet hub Compatibility with Digi Powered Ethernet device
Digi has successfully tested its Powered Ethernet device line with PowerDsine powered Ethernet hubs. For more information on PowerDsine go to www.microsemi.comNote:  Other power...
Jul 06, 2017
How to determine if a PortServer TS 2/4 is the MEI model or not
It's important to know what model you have before upgrading the firmware and/or contacting technical support.Looking at the label on the bottom of the unit is the easiest way to determine if it's t...
Jul 06, 2017
Installing RealPort Source RPM Driver in RedHat Linux
Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions.1. Kill all processes running on the ports including gettys.2. Remove...
Jul 06, 2017
Login prompt when connecting to Terminal Server's COM port via terminal emulator
Symptom: After installing the RealPort driver on the PortServer (II or TS), the user can successfully connect to the COM port, using a terminal emulator such as HyperTerminal, but gets a login pro...
Jul 06, 2017
How to make an RS-232 loopback plug
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional.A DB-9 loopback plug should have a female DB-9 connector and should be wi...
Jul 06, 2017
Only the first 8 ports of a C/CON 16 work
Symptom: The first 8 ports of the C/CON 16 concentrator appear as COM ports, but the second 8 do not. Cause:The Digi adapter is configured with the wrong type of concentrator.The COM ports were...
Jul 06, 2017
C/CON or EPC/CON hangs at P1 when power cycled
Cause:The concentrator is not getting the initial signal from the host adapter because it is not connected at all, or it is connected on the wrong line.The driver is not installed or the concentrat...
Jul 06, 2017
Digi Product Notice: Feature and Firmware Change - 82000747_N1 and later
Device Server Feature and Firmware Change Notice82000747_N1 and later Previous Firmware Versions Not Supported:The firmware in this product cannot be downgraded to an earlier version.If you''''re ...
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements :- Digi Device Discovery- SMTP Mail serverHardware Requirements :- Digi Connect SPInstructions :- Using Digi Device Discovery, l...
Jul 06, 2017
HOW TO: Change the IP address of an already-installed Realport product in the Linux Realport driver
Introduction: This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new ne...
Jul 06, 2017
HOW TO: Better manage Digi-created serial printer devices in AIX 8 using "tty" serial devices inste
In order to point a created print queue at a tty device, you will need to perform the following steps:   1. Create a generic print queue in AIX for an unused port (This creates an lp devic...
Jul 06, 2017
How can I make a Portserver or Digi One product kill an orphaned socket automatically?
First of all, make sure you are using 3.1.12 or 3.1.13 firmware version. If you get a syntax error when trying the commands below, you most likely need to upgrade firmware (or recheck your syn...
Jul 06, 2017
HOW TO: Make a serial cable to attach a terminal with a DEC MMJ6 connector to a Digi RJ-45 serial p
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 -----------------...
Jul 06, 2017
How can I automate flushing the arp table of a Digi One or Portserver TS product using Expect?
Read the following article to find out where you can get Expect: HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Then creat...
Jul 06, 2017
Unable to see login prompt from IBM P520 server Console connected to a Digi serial port
Problem: Unable to see login prompt from IBM P520 server Console connected to a Digi serial port  Solution: The IBM P520 Console port has a default baud rate of 19200 baud. If unable t...
Jul 06, 2017
How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon - is the...
Jul 06, 2017
US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment: DIP switches Sportster modems should be set initiall...
Jul 06, 2017
Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment:1. DIP Switches If the Modem has DIP switches, set them to the async defau...
Jul 06, 2017
"Garbage" is appearing on the screen instead of expected Login prompt in Solaris
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on th...
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a syml...
Jul 06, 2017
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
Jul 06, 2017
Unresolved symbols and configuration mismatches
1. Example of the error messages in question:Using /lib/modules/2.4.2-2smp/misc/dgrp.o/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolved symbol securebits/lib/modules/2.4.2-2smp/misc/dgrp.o: unresolve...
Jul 06, 2017
Configuring Terminals for Login in HP-UX
Enabling the New PortsTerminalsConnect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added:...
Jul 06, 2017
Configuring ports for Printers in HP-UX
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01This command is recommended for any port that h...
Jul 06, 2017
Configuring Ports for Modems in HP-UX
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed: ...
Jul 06, 2017
Recovering from AIX print spooler problems
Problem:The print spooler is in a "down" or "unknown" state.Cannot remove queued jobs.The "daemon" process is not running.Solution:stopsrc -s qdaemonlssrc -s qdaemon (...
Jul 06, 2017
AIX console information not displaying
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes:Carrier detect is not being asserted on the...
Jul 06, 2017
The Solaris Console Information Does Not Appear
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes:The keyboard and mouse are still connected to the So...
Jul 06, 2017
Getty Respawning too Rapidly Errors in SCO OpenServer
Symptom: Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remove dupli...
Jul 06, 2017
Basic loopback testing in UNIX
1. Place the loopback plug into the corresponding port on the Digi product.  Depending on the product, a loopback plug may or may not have been shipped with it.2. From the UNIX root prompt, type:# ...
Jul 06, 2017
How to factory reset a PortServer TS or Digi One SP
To factory reset a PortServer TS or Digi One SP: Power off the unit.Hold in the Reset button.While keeping the Reset button depressed, power the unit back on.Continue holding in the Reset button f...
Jul 06, 2017
HOW TO: Backup a Digi One, PortServer TS or PortServer II configuration from the CommandLine Interf
Product Requirements:Digi One, PortServer, Portserver TS or PortServer II Serial ServerRequired Reading:HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network...
Jul 06, 2017
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports iss
Symptom:After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?   &...
Jul 06, 2017
Does Digi have a Device Driver Kit (aka DDK) for my Serial Card product?
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained ...
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for native Terminal operation
Terminals are typically configured for software (Xon/Xoff) flow control, since they transfer data at a relatively show rate.  While the following procedure is sufficient in most cases, it may ...
Jul 06, 2017
HOW TO: Configure a Portserver or Digi One family Serial Server for Native Mode Printing
1) The Printer: Hardware Flow Control should be used whenever a printer is having buffer overruns, is losing sections of a file, or is having problems with garbled or mis-formatted data. Most prin...
Jul 06, 2017
Characters Display Very Slowly when performing a Loopback test via Hyperterminal on a Digi Device/Te
Symptom:You're running a loopback test of a Digi Device/Terminal server serial port which is in use by RealPort.  In order to accomplish this task, you connect a ...
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /?This will display the command line options for the Realport driver.
Jul 06, 2017
HOW TO: Determine if Digi Acceleport Serial Card ports are working in Windows 95/98/ME
Introduction: If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports.  Try using one of the following methods to tro...
Jul 06, 2017
Comm ports of a Digi Serial Card appear to be available in Windows 95/98/ME, but will not respond in
Cause: The direct to COM options in HyperTerminal are only for ports using standard I/O and IRQ.  Solutions:Install a modem on the port you wish to access, then use HyperTerminal to&n...
Jul 06, 2017
What do the Windows Device Manager error codes mean? - Windows 95 / 98 / ME / 2000
In Control Panel, double-click System. Click the Device Manager tab.Double-click a device type (for example, double-click Mouse) to see the devices in that category.Double-click a device to view i...
Jul 06, 2017
HOW TO: Test and Troubleshoot a Portserver or Digi One family Serial Port - UNIX/Linux systems
Note:  Before attempting any of the three troubleshooting methods below, verify that you are using a Serial cable pinned specifically for Digi's RJ45 serial pinout. RJ45 serial cables tha...
Jul 06, 2017
Problems Using Digi AccelePort Products with Lotus Notes
Symptom:Troubleshooting Lotus Notes Issues with Digi AdaptersCause:Lotus Notes issues with Digi Adapters may fall into one of the following categories:1. Modem is unable to connect.2. COM port is n...
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7
HOW TO: Install RealPort in Red Hat EL or CentOS 6 and 7Download the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=driversLog the in...
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu 14.04 Linux
HOW TO:  Install RealPort in Ubuntu 14.04 LinuxInstallation Steps:Obtain the latest driver from the Digi Technical Support site:http://www.digi.com/support/productdetail?pid=2247&type=drivers# ...
Jul 06, 2017
What is the maximum length allowable for a single USB cable?
Per the USB specifications, the maximum cable length from a USB port (or USB hub) to a USB peripheral device is as follows:For a Low Speed (USB 1.0) device:  3 meters (about 10 feet)For Full S...
Jul 06, 2017
Support for Allen Bradleys DF1 Half Duplex, or DF1 Radio Modem protocol working with my Digi One IAP
The Half-Duplex and Radio-Mode functionality as implemented in the IAP firmware makes it possible for implementers to configure the product for half-duplex communication.  This basic option se...
Jul 06, 2017
Serial cables and adapters for PortServer TS, Digi One, AnywhereUSB TS44
A list of Digi serial Cables and Cable Adapters may be found here:http://www.digi.com/products/cablesandadapters/serialcablesThe Cables are RJ-50 (10 pin) male on the side that connects to the...
Jul 06, 2017
Does Digi include a CD with the device and terminal server products?
No,  Digi International went green March 8th 2011 and stopped including a CD in the box. All of the information that was once found on the CD can now be found on the Digi support site.
Jul 06, 2017
What are the part numbers for the screw terminal blocks
The 9 pin serial port screw terminal block is part number 76000650.The 2 pin power screw terminal block is part number 76000651.
Jul 06, 2017
PORTS module compatibility
The Digi "PORTS Module" is only compatible with the Digi AccelePort Xem card, not any other Digi multi port serial cards / adapters.
Jul 06, 2017
How to change TCP and UDP Socket port number on PortServer TS and Digi One
TCP and UDP Socket port numbers are based on the "Base Socket" number, so, in order to change TCP and/or UDP Socket port numbers, the Base Socket number must be changed.Within the Web UI ...
Jul 06, 2017
PortServer TS Radius Authentication to HTTP and HTTPS
With PortServer TS products, only root can access the Web, meaning there is no option to radius auth via HTTP/HTTPS.  This product line supports radius authentication to the command line and/o...
Jul 06, 2017
HOW TO: Install the AccelePort Driver in SCO OpenServer 6 (Legend)
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers:  # pkgadd -d (full_path)/driver_name For example, if the driver imag...
Jul 06, 2017
SuSE 8.2 RealPort Installation Instructions
Preparing for the Installation: In SuSE 8.2, we had to download and install the following the kernel and kernel source images. After these are installed, please try installing the latest driver...
Jul 06, 2017
Do PortServer TS models support TLS encryption?
Yes, PortServer TS models support TLS 1.0 encryption for HTTPS and the Digi RealPort driver when using encrypted RealPort.
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most likely not ...
Jul 06, 2017
What does OFC and IFC mean and how do I resolve it?
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OF...
Jul 06, 2017
Configuring LPD/LPR Printers in Windows 2000/XP for the PortServer (II, TS) and Digi One Device Serv
1.   From the Start button go to Settings and select Printers.            2.   Double-click the Add New Printer ...
Jul 06, 2017
Is There a Driver Available for AccelePort XEM, C/X or Xr Products for the 3.x Kernel in Linux?
We currently only provide (dgap) driver support for kernel versions up to 2.6.38:http://www.digi.com/support/productdetail?pid=3607&type=driversIf 3.x kernel support is critical for a large sca...
Jul 06, 2017
UDP Socket: Client Configuration Recommendations for Baud Rates Below 9600 Using PortServer TS Prod
When using lower baud rates for serial to UDP along with a delimiter setting, it is recommended the rtime setting is activated and increased to accommodate the lower baud rates and fast serial poll...
Jul 06, 2017
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserv
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mmBarrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm+12V (Center)RTN/GND (Outside)Download the connector datasheet here
Jul 06, 2017
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces...
Jul 06, 2017
Break compatibility information for Console Management of Sun SPARC systems
Consoling Sun machines with our products.The Problem When a serial device such as a terminal server, PC, or even a dumb terminal is used to "console" a Sun machine, the Sun machine will "halt" and...
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
Jul 06, 2017
Digi Connect Programmer connectprog max path length
The maximum path length for file names passed to Connect Programmer (connectprog.exe) is 64 characters (at least it is for python uploads).see also Digi Connect Programmer Examples
Jul 06, 2017
Digi AccelePort Xem, C/X, EPC/X, and Xr (dgap) Driver Installation in Red Hat WS/EL 6
First ensure the following package dependencies are installed on your system (typically installed using yum.  For example:  yum install [package_name]):make, rpm-build, bash, gcc, glibc-d...
Jul 06, 2017
Security Notice Bash Vulnerability "Shellshock"
Security Notice Bash Vulnerability "Shellshock"Digi International Security Notice Bash Vulnerability "Shellshock"Digi International Security NoticeOctober 2nd, 2014CVE-2014-6271...
Jul 06, 2017
What are the different types of serial port profiles on PortServer TS and One series products?
A port profile allows you to easily configure a serial port based on how you intend to use that port. Only the configuration settings relevant to the current profile are displayed in the profile se...
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
Digi International Security Notice Vulnerability "GHOST"Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015CVE-2015-0235OverviewA critical secur...
Jul 06, 2017
Troubleshooting Tips When Sharing a Serial Port
INTRODUCTIONCertain Digi Products (Portserver TS) have port sharing features where more than one computer can read and write data to a networked enabled serial port. This feature is available on th...
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export.To aid...
Jul 06, 2017
Not Able to Use the Arrow, Function or Escape Keys When Using Connect With a PortServer/Digi One Uni
Telnet or SSH to the unit and login as root.A user will need to be added with the escape key settings changed (root cannot be used):#>  set user name=(username)Where (username) represents t...
Jul 06, 2017
Configuring a Network Serial Bridge
  Setup:A serial bridge is a network connection between two serial devices, each of which uses a device server. The serial devices "think" they are communicating with each other across a ...
Jul 06, 2017
Digi PortServer II Firmware Upgrade
Requirements:A valid IP Address on the PortServer product. The ability to telnet to the PortServer product (including an open route through routers/firewalls).A TFTP utility like Digi?s TFTPD.exe. ...
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns specific to mod...
Jul 06, 2017
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Symptom: When the system is started for the first time, Windows does not detect the installed Digi adapter.   Cause:The adapter is an ISA or EISA bus type.  The adapter was alr...
Jul 06, 2017
COM Ports Won't Install At COM3 in Windows 2000
Symptom: When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them.  Cause:...
Jul 06, 2017
HOW TO: Loopback Test Portserver or Digi One family Device or Terminal Server products through the
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug a Loopback Plug into the serial port to be tested. A loopback plug is generally shipped with Digi products which can u...
Jul 06, 2017
Loopback Testing Asynchronous Ports with HyperTerminal Under Microsoft Windows
 Note:  Microsoft Windows Vista, 7 and 8 do not have HyperTerminal installed by default, there are other terminal emulator applications which can be used instead, such as, PuTTY, Ker...
Jul 06, 2017
HOW TO: Access and capture output from the CommandLine Interface (CLI) of a Digi network-connected
Why Telnet to the CommandLine Interface (CLI)?While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options...
Jul 06, 2017
PortServer TS and Digi One SP/IA(P) Troubleshooting
Device Does Not Boot UpReset the Digi Device/Terminal Server back to factory defaults and try again.  All of the devices have a reset button.  You will need to power cycle the Digi Device...
Jul 06, 2017
Customer sent in equipment for root cause analysis by Digi Engineering or the RMA Dept
The customer sent in equipment via RMA for root cause analysis by Digi Engineering or Repairs/Manufacturing Assurance staff.
Jul 06, 2017
Performing a COM port loopback test using PuTTY in Microsoft Windows
PuTTY is a free telnet/SSH client which can be downloaded from www.putty.org.To perform a loopback test on a COM port, first plug in the loopback plug into the desired port on your Digi hardware.  ...
Jul 06, 2017
Programming FAQ
1.  Where do I get programming assistance for my Digi board?     Programming support is furnished by Microsoft. The Digi device driver supports the  &nb...
Jul 06, 2017
RMA repair options
If your Digi product is damaged there is a chance it can be repaired.  Please contact Digi technical support and explain the situation.  You'll want to take some pictures too if this is possibl...
Jul 06, 2017
How to install COM Ports Installed by RealPort Drivers in Windows
Items to Note before StartingEnsure that the latest RealPort driver is being used, which can be downloaded from the Digi support site.  The RealPort driver file should be unzipped before runni...
Jul 06, 2017
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
Items to Note before Starting:Ensure to document the IP address and COM port numbers already installed on the PC before uninstalling the COM ports installed by RealPort drivers. This can inclu...
Jul 06, 2017
Device Not Reachable on the Network and the IP Address Shows as: 169.254.x.x
Whether due to a network problem, or the lack of a DHCP server on the local network to hand out IP addresses, the device is unable to obtain an IP address.  As a result, the device will t...
Jul 06, 2017
Realport Compatibility OS List
Currently Supported Operating Systems:AIX:4.1.5, 5.x, 6.xHP/UX (Itanium/PARISC):10.20, 11.xLinux (32 and 64bit):Kernels: 2.4.x, 2.6.x, 3.x.x, 4.2.xDistributions:Red Hat Enterprise Linux Fedora Core...
Jul 06, 2017
HOW TO: Install the DGAP AccelePort C/X, EPC/X, XEM, Xr PCI driver in Red Hat, Fedora or SuSE Linux
Note: The driver has only been tested on 2.6.x and 2.4.x kernels, 3.x and 4.x kernels do not have driver support.Capture the driver installation/compilation details into a file called typescript:# ...
Jul 06, 2017
HOW TO: Use ARP-Ping to assign an IP address to PortServer TS and Digi One products
Without a DHCP server and the inability to discover the unit on your network, the next  easiest way to configure a static IP address, is by using ARP-Ping.An IP address can be configured by ma...
Jul 06, 2017
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopba...
Jul 06, 2017
Cabling Pinout for Connecting Etherlite to PortServer TS Serial Ports
Etherlite RJ45      PortServer TS RJ50============     ===================1 RTS                        ...
Jul 06, 2017
HOW TO: Upgrade Firmware Using Open TFTP Server in Microsoft Windows
Upgrading Firmware on PortServer TS/Digi One Products Using Open TFTP Server in Microsoft WindowsDownload and install Open TFTP Server from Sourceforge:http://sourceforge.net/projects/tftp-server/?...
Jul 06, 2017
ADDP C++ library 40002892_A.zip GUID, debugging and compiling with Visual Studio 2008/2013 issues
In order to implement you custom device discovery tool using the ADDP protocol under Windows, Digi is offering a C++ library 40002892_A.zip.Customers reported problems with GUID functions and that ...
Jul 06, 2017
Migrating Applications from PortServer TS 8/16 to ConnectPort TS 8/16
Please refer to the following Technical Note:Technical Note: Migrating Applications from PortServer TS 8 or 16 to ConnectPort TS 8 or 16Additional information: 8-pin (altpin) configuration for RS4...
Jul 06, 2017
The PortServer TS Unit Will Not Boot.
Summary:This procedure may help recover PortServers exhibiting 9-1-1, 5-1-1, or 2-2-5 power LED blink codes.Try recovering the unit by attaching a Dumb Terminal or a PC Hyperterminal connection to ...
Jul 06, 2017
Technical Support RMA Authorization requirements
RMA requests must be submitted to Digi Technical Support and are either Authorized or Unauthorized.Unauthorized RMA requests are subject to potential NPF (No Problems Found) fees, i.e. if hardware ...
Jul 06, 2017
How to collect a Windows memory dump for Digi Technical Support
When facing a Windows "bluescreen" (BSOD) that's correlated to a Digi product, Digi Technical Support may ask for a Windows memory dump AKA crashdump, and refer you to this KB article for further i...
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-2014-9222, CVE-2014
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
Jul 06, 2017