COVID-19 Digi Technical Support Response x

Cellular connection issues on Digi DAL devices

A few questions to help work through the cellular connection issues you are experiencing:
  • Who is your provider?
  • What is the APN for your SIM?  If you do not know it, please contact your provider.
  • Please verify that this particular SIM is still active with your provider.
  • Are you using the proper size SIM (2FF)?  Is it installed correctly?
  • Are both antennas attached?  For LTE service, Digi requires that both antennas be attached.
  • Is this device in an enclosure?  If so, be sure that both antennas are external to the enclosure.
  • Are the antennas you are using Digi antennas or a third party?  If third party, please verify that the frequency/bands match between the antennas and the module and carrier.
  • Do you know what kind of cellular signal you should be getting in the area where your DAL device(s) are currently located? 
 
With this SIM in the unit, the APN configured, and the unit powered up for at least five minutes, please go to the WebUI of your device, go to Systems, and then click Download Report.  Please send the report to Digi Tech Support (tech.support@digi.com).

Please also provide the MAC Address of your DAL device as well as the IMEI of the Core Plug-In LTE (AKA Digi 1002-CM) modem (if equipped).
Last updated: Dec 09, 2019

Filed Under

Accelerated

Recently Viewed

No recently viewed articles