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Accelerated Knowledge Base Articles

Digi Remote Manager: Data Usage for DAL Products
Data Usage Summary:Average monthly data usage:4.68MB on cellular connections18.1 MB on non-cellular connections (wired Ethernet, Wi-Fi client, PPPoE, etc)No configuration/firmware updatesDigi RM-re...
https://www.digi.com/support/knowledge-base/data-usage-for-dal-products
Jan 02, 2025
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/support/knowledge-base/usage-of-network-lan-in-ipsec-local-policy
Aug 21, 2024
Telstra 3G Sunset 28 October 2024
Telstra 3G Sunset 28th October 2024Digi, in conjunction with distributor network, has worked with the world’s telecommunications carriers in assisting cellular consumers as the migration...
https://www.digi.com/support/knowledge-base/telstra-3g-sunset-28-october-2024
Aug 13, 2024
How To: Customize a DAL Backup Configuration File
 Background The configuration backup file can be obtained from a DAL device using either the CLI, local web UI, or Digi Remote Manager. The backup file you get is a gzipped tarball with a .bi...
https://www.digi.com/support/knowledge-base/how-to-customize-a-dal-backup-configuration-file
Jun 28, 2024
How to get the Support Report file from a DAL device
When opening a case to Digi Tech Support related to a device running DAL OS (Note1), it is particularly useful to include a Support Report file.Generating a Support Report will take the complete co...
https://www.digi.com/support/knowledge-base/how-to-get-the-support-report-file-from-a-dal-devi
Jun 19, 2024
How to: Use a custom script to add USB Printer support to a DAL device
A user can use the socat command to interact with a USB printer connected to the USB port of a Digi device.Below you can find an example of the socat command, which starts a service on port TCP 910...
https://www.digi.com/support/knowledge-base/how-to-use-a-custom-script-to-add-usb-printer-supp
Jun 11, 2024
How to: Update the Cellular firmware of the EG25 modem via CLI and Local firmware file
The  "modem firmware check" CLI command  is not implemented for the  EG25G modem, but a customer can manually specify the directory with the following CLI command:&quo...
https://www.digi.com/support/knowledge-base/how-to-update-the-cellular-firmware-of-the-eg25-mo
May 12, 2024
Send CLI commands to a DAL router via SMS
In order to have a DAL router executing CLI commands received via SMS, the following procedure can be followed: 1. Copy the content of the following python script in a txt file (You can find the s...
https://www.digi.com/support/knowledge-base/send-cli-commands-to-a-dal-router-via-sms
Feb 20, 2024
How to find firmware for your product
The firmware for your Digi product can be found on the Digi website. The steps required to find and download your firmware are defined below.Navigate to the support site on digi.com.Filter and sele...
https://www.digi.com/support/knowledge-base/how-to-find-firmware-for-your-product
Dec 12, 2023
How to configure inter VLAN routing with switchport bridge mode
This article explains how to configure inter VLAN routing with switchport bridge mode.1.    First, we need to create a new bridge instance and switch the bridge type to “switch...
https://www.digi.com/support/knowledge-base/how-to-configure-inter-vlan-routing-with-switchpor
Aug 28, 2023
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication 1. Digi DAL device configuration.Please add a new authentication Method and select a RADIUS name in the...
https://www.digi.com/support/knowledge-base/how-to-setup-a-digi-dal-device-and-microsoft-nps-s
Aug 28, 2023
How to enable and configure routing using VLAN sub-interfaces with bonding
This article will explain how to enable and configure routing using VLAN sub-interfaces with bonding interfaces. At first step we need set up Ethernet bonding interface:     C...
https://www.digi.com/support/knowledge-base/how-to-enable-and-configure-routing-using-vlan-sub
Jun 20, 2023
How to configure Web filtering on a Digi device without using an external service
If you need to allow access to specific DNS hostnames on your Digi device, please set those host names in the DNS servers list.Configuration> Services>DNS>DNS servers The Web GUI does...
https://www.digi.com/support/knowledge-base/how-to-configure-web-filtering-on-a-digi-device-wi
Oct 10, 2022
How to configure a Digi device against TACACS authentication on a Cisco ISE
1.       With Internal users identity, you have to create an account on the Cisco ISE local users database: 2.       Create a Network De...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-device-against-tacacs-auth
Sep 01, 2022
How to configure Cisco Umbrella Web filtering on a Digi device
Task one:  Generate a Cisco Umbrella API token Log into the Cisco Umbrella Dashboard (https://dashboard.umbrella.com).On the menu, select Admin > API Keys. The API Key...
https://www.digi.com/support/knowledge-base/how-to-configure-cisco-umbrella-web-filtering-on-a
Sep 01, 2022
AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
https://www.digi.com/support/knowledge-base/aview-to-digi-remote-manager-(digi-rm)-migration
May 10, 2022
3G sunset Digi firmware required updates
OverviewFor reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi dev...
https://www.digi.com/support/knowledge-base/3g-sunset-digi-firmware-required-updates
Mar 30, 2022
How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware 22.2.9.85 or newer might not be able to connect to Digi Remote Manage...
https://www.digi.com/support/knowledge-base/how-to-reset-erase-the-digi-remote-manager-certifi
Mar 17, 2022
How To: Restore configuration from Support Report
A DAL Support Report contains the complete device configuration.However for security reasons passwords are NOT included.If you have a support report from a device, you can restore the configur...
https://www.digi.com/support/knowledge-base/how-to-restore-configuration-from-support-report
Feb 25, 2022
How to set up access to a DAL router file system via the SFTP protocol
The SFTP protocol runs over the SSH protocol, therefor, if you wish to get access to a DAL router  file system via SFTP, you must first verify that SSH access to the device is enabled. Naviga...
https://www.digi.com/support/knowledge-base/how-to-set-up-access-to-a-dal-router-file-system-v
Dec 30, 2021
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
https://www.digi.com/support/knowledge-base/at-t-3g-network-sunset-february-2022
Mar 15, 2021
How to create a WiFi Guest internet access on DAL routers.
Sometimes you need to provide internet access for your guests and visitors at the office or home. Devices in the guest network are denied access to devices in the office/home network. For this pu...
https://www.digi.com/support/knowledge-base/how-to-create-a-wifi-guest-internet-access-on-dal
Sep 29, 2020
The SSL certificate error issue in log file on DAL devices.
When you are connected to the Web User interface of the Digi router you can see in the log file a recurring error messages “SSL_accept: NA:0: error:14094416:lib(20):func(148):reason(1046)&rd...
https://www.digi.com/support/knowledge-base/the-ssl-certificate-error-issue-in-log-file-on-dal
Sep 28, 2020
How to avoid a warning notification in the Web browser during access to Web UI on the DAL system
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/support/knowledge-base/how-to-install-your-own-signed-ssl-certificate
Sep 28, 2020
Syslog will not work when it is located on the same LAN network as a DAL based device
DAL-based devices expect that a Syslog server is not on the LAN network. Due to this system can`t reach server by IP address which belongs to LAN subnet. As a workaround You can create a local DN...
https://www.digi.com/support/knowledge-base/syslog-will-not-work-when-it-is-located-on-the-sam
Sep 24, 2020
Accessing Digi's FTP Site
IntroductionDigi FTP site allows customers to download files such as firmware, documentation, tools etc. This is particulary useful for downloading older firmware versions which are not linked dire...
https://www.digi.com/support/knowledge-base/accessing-digi-ftp-site
Sep 07, 2020
OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
https://www.digi.com/support/knowledge-base/openvpn-troubleshooting-tips-on-dal-routers
Sep 02, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/support/knowledge-base/how-to-add-push-routes-and-other-extra-parameters
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
https://www.digi.com/support/knowledge-base/how-to-determine-the-cellular-module-of-your-core
Aug 25, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/support/knowledge-base/how-to-export-xml-settings-from-a-device-on-drm3-u
Aug 21, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/support/knowledge-base/login-issues-on-dal-devices
Aug 18, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/support/knowledge-base/unique-default-passwords
Jun 08, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/support/knowledge-base/digi-remote-manager-by-default
May 06, 2020
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
https://www.digi.com/support/knowledge-base/ways-to-configure-dal-devices
Dec 04, 2019
Cellular Connection Issues on DAL Devices
A few questions to help work through the cellular connection issues you are experiencing:Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provider...
https://www.digi.com/support/knowledge-base/cellular-connection-issues-on-dal-devices
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/support/knowledge-base/unique-default-passwords-for-digi-products
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/verizon-upgrade
Oct 09, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/support/knowledge-base/lan-port-with-ip-passthrough
Aug 14, 2019
Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
https://www.digi.com/support/knowledge-base/remotely-download-dal-device-support-report-throug
Aug 13, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/sack-vulnerability-patch-status
Jul 16, 2019
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017