COVID-19 Digi Technical Support Response
How to Buy
IoT Products and Services
Digi XBee Ecosystem
Digi XBee RF Modules
Digi XBee Cellular Modems
Digi XBee Gateways
Digi XBee Tools
Single Board Computers
IoT Development Kits
IoT Software and Services
Digi Remote Manager
Wireless Design Services
TrustFence Security Framework
USB Over IP/AnywhereUSB
Built-in security framework for the IoT
Solutions by Application
Kiosks and Digital Signage
Positive Train Control (PTC)
Solutions by Technology
The Journey to 5G
Private LTE Based on CBRS
Smart Out-of-Band Management
Zigbee Wireless Mesh Networking
Solutions by Industry
Examples and Guides
Product Returns (RMA)
Expert Support Login
Diagnostics, Utilities & MIBS
Accelerated Knowledge Base Articles
Switching to Digi Remote Manager from aView on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x. For customers that are...
Aug 07, 2020
Switching to aView from Digi Remote Manager on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x. For customers that nee...
Aug 05, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
May 06, 2020
Ways to Configure DAL Devices
Ways to Configure DAL devicesBackgroundDigi products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various m...
Dec 04, 2019
Cellular connection issues on DAL devices
A few questions to help work through the cellular connection issues you are experiencing: Who is your provider?What is the APN for your SIM? If you do not know it, please contact your provid...
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? • Huawei • ZTE Corp • &n...
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
Oct 16, 2019
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
Oct 09, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
Aug 14, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
Jul 16, 2019
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product. Generally they have a section marked 'Certification'. If the certification in question is not seen there it is most l...
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
Jul 06, 2017