COVID-19 Digi Technical Support Response x

Accelerated Knowledge Base Articles

OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
https://www.digi.com/support/knowledge-base/OpenVPN-Troubleshooting-Tips-on-DAL-Routers
Sep 02, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/support/knowledge-base/How-to-add-push-routes-and-other-extra-parameters
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
https://www.digi.com/support/knowledge-base/How-to-determine-the-Cellular-Module-of-your-Core
Aug 25, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/support/knowledge-base/How-to-export-XML-settings-from-a-device-on-DRM3-u
Aug 21, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/support/knowledge-base/Login-issues-on-DAL-devices
Aug 18, 2020
Switching to Digi Remote Manager from aView on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that are...
https://www.digi.com/support/knowledge-base/Switching-to-Digi-Remote-Manager-from-aView-on-DAL
Aug 07, 2020
Switching to aView from Digi Remote Manager on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that nee...
https://www.digi.com/support/knowledge-base/How-to-Switch-to-aView-from-Digi-Remote-Manager-on
Aug 05, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/support/knowledge-base/Unique-Default-Passwords
Jun 08, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/support/knowledge-base/Digi-Remote-Manager-by-default
May 06, 2020
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/support/knowledge-base/Usage-of-Network-LAN-in-IPsec-Local-Policy
Apr 03, 2020
Ways to Configure DAL Devices
Ways to Configure DAL devicesBackgroundDigi products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various m...
https://www.digi.com/support/knowledge-base/Ways-to-Configure-DAL-Devices
Dec 04, 2019
Cellular connection issues on DAL devices
A few questions to help work through the cellular connection issues you are experiencing: Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provid...
https://www.digi.com/support/knowledge-base/Cellular-connection-issues-on-DAL-devices
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Verizon Upgrade
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/support/knowledge-base/LAN-port-with-IP-passthrough
Aug 14, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017