SOC 2 Type 2 is a rigorous, third-party assessment that evaluates how effectively an organization operates critical safeguards across areas like security, availability, and confidentiality — helping reduce vendor risk, simplify procurement and compliance reviews, and strengthen trust in cloud-based platforms that support mission-critical environments.
Digi Remote Manager® and Digi Ventus Genesis® are now SOC 2 Type 2 compliant. What is the importance of SOC 2 Type 2 compliance? And what does this mean for Digi customers? Short answer: SOC 2 Type 2 compliance is independent proof that the security controls protecting your data and operations are not only well-designed but consistently executed over time.
When you’re managing distributed IoT devices and networks, especially if you operate in a regulated, mission-critical environment, security can’t be a one-and-done effort or a false promise to your customers and stakeholders. It has to be proven, continuously. That’s why Digi’s SOC 2 Type 2 attestation for Digi Remote Manager (Digi RM) and Digi Ventus Genesis is such an important milestone: it provides independent validation that our controls aren’t just designed well — they’re operating effectively over time.
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SOC 2 Type 2 compliance is independent verification that a service provider’s security controls are not only well-designed, but also operating effectively over time. Unlike “point-in-time” assessments, Type 2 evaluates consistent execution across a defined audit period—helping validate how an organization protects customer data, maintains system availability, and manages risk.
- Builds trust: Demonstrates that key controls are working consistently, not just documented.
- Reduces vendor risk: Helps customers confirm strong safeguards for sensitive data and operations.
- Speeds up procurement: Provides a recognized assurance report that streamlines security reviews.
- Supports compliance goals: Helps customers meet internal and external governance requirements.
In short, SOC 2 Type 2 signals operational maturity and reliable security practices—especially important for cloud-based platforms supporting business-critical environments.
SOC 2 Type 2 is built around the AICPA Trust Services Criteria and is designed to evaluate how well an organization protects customer data and operates securely. Importantly, Type 2 is assessed over an extended period, verifying that controls are not only documented, but consistently followed.
In Digi’s case, this audit confirmed rigorous controls supporting security, availability, and confidentiality across our cloud platforms, helping customers reduce risk and streamline vendor due diligence.
Digi Remote Manager is purpose-built to help teams configure, deploy, monitor, and manage hundreds to thousands of devices from a single command center.
That scale is exactly why assurance matters: the larger the deployment, the bigger the blast radius if controls aren’t consistently enforced.
Digi RM is designed to help organizations:
SOC 2 Type 2 compliance adds an extra layer of confidence behind those capabilities — offering assurance that the platform supporting your operational workflows is backed by independently validated controls.
Digi Ventus Genesis (also known as Digi Genesis) is part of Digi’s secure, cloud-based network management portfolio, and it now carries the same SOC 2 Type 2 assurance as Digi RM.
For organizations using Genesis to support critical connectivity and network operations, SOC 2 Type 2 means:
- Greater confidence when standardizing on a platform for distributed, always-on environments
- Stronger vendor posture during internal security reviews and third-party assessments
- Reduced friction for enterprise adoption where SOC 2 is a procurement requirement
Many Digi customers operate in sectors like transportation, energy, healthcare, retail, and manufacturing where IoT expansion also expands the attack surface and increases compliance scrutiny. In these environments, procurement teams and compliance stakeholders often want validated assurance, not “trust us” statements.
Digi’s SOC 2 Type 2 attestation helps:
- Reduce audit burden and shorten security assessment cycles by providing a recognized third-party report
- Streamline compliance workflows for customers subject to internal controls or external regulations
- Provide greater confidence for deployments supporting sensitive use cases and data flows
Security As a Foundation, Not an Add-on
As Digi CEO Ron Konezny said in the announcement, the attestation underscores Digi’s approach to security as “a foundational principle, not an afterthought,” and verifies that rigorous controls are maintained “every day — not just on audit day.”
That’s the heart of why this matters: SOC 2 Type 2 is a practical trust signal for customers who need to move quickly and safely — especially when cloud-based platforms sit at the center of device, network, and operational visibility.
What is SOC 2?
SOC 2 is an auditing framework developed by the AICPA (American Institute of Certified Public Accountants). It evaluates how an organization protects information and systems using the Trust Services Criteria (for example, Security, Availability, and Confidentiality, depending on scope).
What is SOC 2 compliance?
SOC 2 compliance refers to an independent audit framework developed by the American Institute of Certified Public Accountants (AICPA) to evaluate how service organizations protect customer data and operate their systems securely. It is based on the Trust Services Criteria, which can include Security, Availability, Confidentiality, Processing Integrity, and Privacy, depending on the scope of the report. A SOC 2 report does not certify a product; instead, it provides documented assurance that an organization has appropriate controls in place — and, in the case of SOC 2 Type 2, that those controls are operating effectively over time.
What did Digi achieve regarding SOC 2 compliance?
Digi achieved a SOC 2 Type 2 attestation covering Digi Remote Manager (Digi RM) and Digi Ventus Genesis (sometimes referenced as Digi Genesis). This attestation is an independent, third-party assessment of controls and how they operate over time.
What does “Type 2” mean in SOC 2 compliance, and why does it matter?
A SOC 2 Type 1 report evaluates whether controls are designed appropriately at a point in time.
A SOC 2 Type 2 report evaluates whether controls are designed appropriately and operating effectively over a defined period.
For customers, Type 2 provides stronger assurance because it validates consistency—not just intent.
Which Digi solutions are included in Digi's SOC 2 compliance?
The SOC 2 Type 2 attestation applies to:
- Digi Remote Manager® (Digi RM)
- Digi Ventus Genesis®
If you use other Digi products or services, ask your Digi representative what security documentation is available for those specific offerings.
What parts of security does SOC 2 cover?
SOC 2 reports can include one or more Trust Services Criteria. Digi’s attestation highlights coverage aligned to Security, Availability, and Confidentiality (as defined in the report scope). If you need precise details, your security/compliance team can review the report under NDA.
Does SOC 2 mean the product is “certified” or “compliant” forever?
SOC 2 is not a one-time “certification.” It’s an attestation report based on an audit period. Organizations typically renew SOC 2 reporting on a regular cadence to demonstrate ongoing control operation.
Does SOC 2 guarantee we won’t have security incidents?
No audit framework can guarantee zero risk. SOC 2 demonstrates that appropriate controls exist and were operating effectively during the audit period. It’s an important risk-reduction and assurance mechanism — not a promise of perfect security.
How does SOC 2 Type 2 help customers in real life?
SOC 2 Type 2 can:
- Reduce the time your team spends on vendor security reviews
- Support internal governance requirements and third-party due diligence
- Improve confidence for deploying Digi Remote Manager and Digi Ventus Genesis in sensitive or regulated environments
Do we get a copy of Digi’s SOC 2 report?
Typically, SOC 2 Type 2 reports are shared with customers and partners under NDA or via a controlled request process. Contact your Digi account team or support channel to request access.
Does SOC 2 cover our entire IoT deployment?
SOC 2 covers the systems and controls within the audit scope — in this case, the Digi-managed service environment for Digi Remote Manager and Ventus Genesis. Your broader deployment includes many components outside Digi’s control (end devices, local networks, carriers, customer applications, user management practices, etc.).
What do customers still need to do regarding SOC 2 and security?
SOC 2 doesn’t replace customer security responsibilities. Best practices include:
- Enforcing strong authentication and access management for your Digi RM / Genesis users
- Following least-privilege role assignment
- Securing endpoints and local networks
- Maintaining your own incident response and monitoring procedures
- Validating your deployment architecture against your regulatory/security requirements
Does SOC 2 cover integrations and APIs?
SOC 2 focuses on the controls around the audited system. Integrations (including API usage) are typically part of the service’s operational ecosystem, but your specific integration design and downstream systems remain your responsibility. If you have a high-scrutiny integration, ask Digi for guidance on recommended patterns and controls.
How is SOC 2 different from ISO 27001, PCI, or HIPAA?
The following brief descriptions of SOC 2, ISO 27001, PCI DSS and HIPAA help to explain their differences:
- SOC 2: Attestation report focusing on Trust Services Criteria for service organizations.
- ISO 27001: A certifiable standard for an information security management system (ISMS).
- PCI DSS: Payment-card security standard.
- HIPAA: U.S. healthcare privacy/security law with administrative and technical requirements.
Many organizations use SOC 2 alongside other frameworks depending on industry needs.
Where can I learn more about Digi Remote Manager and Digi Ventus Genesis?
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