Introduction
This guide will outline the model Digi has put in place for your device activation/deactivation needs, including our service-level agreement, the resources available to you, and how to request support.
Service Level Agreement
Digi is committed to a 24-hour service level agreement (SLA) for communicating to you on device activations/deactivations, Monday through Friday, 6am-6pm Central US time.
While most activations on the carrier's network occur right away after our team processes your request, it can take up to 48 hours for the SIM card(s) to become active on the carrier's network.
Activation/Deactivation Process
The process of requesting an activation/deactivation is outlined in this article.
The link also includes a link to the activation/deactivation template file you will need to make your request.
Requesting Support Beyond Activation
If you need to open a Support case for assistance beyond the activation process, please submit a case using our online form here, using the online poral found here, or by calling 952-912-3456 (Expert Support, Digi 360, and LifeCycle Assurance customers only for phone support).
Last updated:
Aug 11, 2026