Digi Support Policy
Digi will provide Base support for the duration of the hardware warranty period. Expert support and extended warranties can be purchased separately.
Software maintenance will be offered after the software warranty period for the duration of the hardware warranty and up to the End of Software Release Date. This includes commercially reasonable efforts to address deficiencies and update security features. Customers may be required to upgrade to a current version of firmware and/or implement other changes on the device to implement these updates.
When we announce a product End of Life date, we will define an End of Software Release Date. We expect this to be 6 months to 1 year past the Last Time Ship date.
Digi strongly recommends that customers subscribe to Digi Remote Manager cloud service (“DRM”) which enables wireless remote updating of software and firmware in Digi products for security patches and feature upgrades.
Customers that choose not to subscribe to DRM or do not use DRM for software and firmware updates are responsible for manually updating their Digi products. On occasion, a Digi product may require a firmware or software upgrade to address a security update, address deficiencies or provide new functionality to address a customer need. A solid upgrade strategy is essential to ensure the maximum life and benefit of your Digi product.