Compare Support Services

Choose a service level that best fits your needs

  Email Support Contact Us Contact Us
  Included with Purchase Annual Agreement Fee per Hour or Device
Response Time 24 hours 4 hours  
Priority Case Response   12x5 or 24x7  
Email Support  
Phone Support    
Customer Portal Access    
Firmware Upgrades  
Bug Reporting  
Device Configuration Education  
Device Connectivity Support (device is connected and communicating)  
Complimentary Webinar Registration    
*Code Debugging / Application Performance Review (for code running on Digi devices only)    
*Integration with third party devices    
*Network Troubleshooting (where network includes a Digi device)    
*Solution Troubleshooting (end user implementations, applications, environmental factors). Solutions typically encompasses end point devices, end products, Digi devices, applications, and potentially Digi Remote Manager).    
Mobile or Web Application Development    
Python Development    
Site Surveys    
On-site Support    
Installation Services    
Implementation Services    
Customer Specific Device Configuration and Activation Services    
Customer Training    
  Email Support Contact Us Contact Us

*Services subject to a limit of 20 hours per contract year, per customer. This limit may be reduced for Digi Foundations customers purchasing at small quantities. Additional hours can be purchased separately.

Support Services Datasheet

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Whether you are a Digi customer, channel partner, distributor, or solution partner, Digi Technical Services is at the ready to offer an exceptionally broad range of support services to help you resolve issues, create innovative products, and get to market faster with higher-quality solutions.