April 8, 2020
Dear Valued Digi Customer,
Continue to count on Digi’s technical support team to provide uninterrupted support for your Digi products and services during this Coronavirus (COVID-19) outbreak. Digi has created a COVID-19 Response Team that has implemented the necessary infrastructure, procedures and safeguards to ensure we continue to serve as a valuable resource and deliver the highest level of service through our global Technical Support teams. Technical Support, along with all other Digi functions, are fully staffed and working successfully from home offices with full access to the resources they need to facilitate business as usual.
Full Support for Customer Requests
Continue to contact our technical support team by phone or e-mail. We continue to offer our expert support customers 24 x 7 priority support and our base support customers 8 x 5 support with no change in our Service Level Agreement and response times. Our team is available should you need help with remote worker strategy, remote management strategy or other solution support needs in response to the current work at home environment. Support services are provided via e-mail, audio or video conferencing.
Remote Management of Devices
All of Digi’s remote management platforms are hosted in the Cloud and are expected to continue providing reliable, uninterrupted service. These platforms are invaluable resources to our customers that cannot physically access their devices, and we continue to actively monitor to ensure we deliver to our stated Service Level Agreements.
Please contact our Technical Support team at firstname.lastname@example.org if there are additional ways we can help you and your team. We hope you, your families and your communities stay safe and well.
Director, Technical Support