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Verizon Upgrade

Updated: Feb 19, 2019

Dear Valued Digi Customer,

Recently, Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in some of our products.

This software defect will make these modems incompatible with Verizon’s future network software release and associated network device requirements. Verizon has advised that all devices must be patched by March 30, 2019 to ensure uninterrupted operation. A failure to implement a timely patch could render your ability to patch an impacted device via remote communication impossible.

Digi is currently working with each of our modem vendors to identify the list of modems affected and the corresponding Digi products that have incorporated these modems. At this time, we believe that the following Digi product families are affected:

Digi Connect Sensor+
  • CSENSE-A200
  • CSENSE-A210
  • CSENSE-A310
Digi TransPort WR11
  • WR11-M600-DE1-XB
Digi TransPort WR21
  • WR21-M52A-DE1-TB
  • WR21-M52B-DE1-SB
Digi TransPort WR31
  • WR31-M52A-DE1-TB
Digi XBee Industrial Gateway
  • XGI-2PCZ7-EL1-W0
ConnectPort X4H
  • X4H-Z1U-L301-US

Additional Resources and Services

  • Continue to watch this website for any additional updates.
  • Contact the Digi Technical Support team at tech.support@digi.com with questions.

As always, Digi is here to help. The Digi Professional Services team offers expert consulting services for enterprises that need technical assistance with device upgrades. Contact professional.services@digi.com if you would like to review options for updating your devices.

One IMEI number per line. Max 100 numbers.

Have questions?

tech.support@digi.com