Updated: Sep 9, 2019
New Information Sep 9, 2019
Verizon will roll the update throughout regions and systems in a strategic manner. It will not be done all at once rather it will be targeted and rolling out over a time period. Verizon will not inform us on specific regions and dates.
New Information on Digi Shipped Products
Digi shipments of affected products will be updated as of April, 8 2019. Your shipments from Digi prior to April 8, 2019 may be affected. Please use the IMEI lookup feature on this web site to determine status.
EXCEPTION: The ConnectPort X4H and the Digi Connect Sensor+ will begin shipping with the updated Telit modem firmware as of March 14, 2019.
Verizon is providing one extension of the deadline from March 30, 2019 to August 30, 2019 to provide customers time to update modem firmware.
New Information on Affected Modem Versions
Digi suppliers initially identified some versions of the .xx4 modem firmware as not requiring a modem firmware update. Upon further investigation, we have been informed that all .xx4 modem firmware versions are affected. As a result, Digi now advises that all products with .xx4 modem firmware should be updated to .xx5 modem firmware.
The Digi IMEI lookup feature now includes the .xx4 modem IMEIs. If products were previously identified as not affected, a re-screen of the modem firmware version is recommended using the IMEI lookup feature.
Failure to implement a patch by August 30, 2019 could render your ability to patch an impacted device via remote communication impossible.
Dear Valued Digi Customer,
Recently, Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in some of our products.
This software defect will make these modems incompatible with Verizon’s future network software release and associated network device requirements. Verizon has advised that all devices must be patched by August 30, 2019 to ensure uninterrupted operation. Failure to implement a timely patch could render your ability to patch an impacted device via remote communication impossible.
Digi is currently working with each of our modem vendors to identify the list of modems affected and the corresponding Digi products that have incorporated these modems. At this time, we believe that the following Digi product families are affected:
When you click on the above links your will find instructions on how to complete the firmware updates for each of the identified Digi products. The update instructions are also available on the Digi Support site for each product.
Additional Resources and Services
- Continue to watch this website for any additional updates.
- Contact the Digi Technical Support team at firstname.lastname@example.org with questions.
- As a Digi Remote Manager user, the update procedures will highlight how you can update your affected devices quickly and easily over-the-air using Digi Remote Manager
- If you are not a Digi Remote Manager user, please visit https://www.digi.com/products/iot-platform/digi-remote-manager to get a FREE 30-day trial of Digi Remote Manager to help simplify your update process.
As always, Digi is here to help. The Digi Professional Services team offers expert consulting services for enterprises that need technical assistance with device upgrades. Contact email@example.com if you would like to review options for updating your devices.