Support / Knowledge Base / How to get rid of 'Transmitter Disabled' message flashing in Digi Dashboard or in M10 debug port

How to get rid of 'Transmitter Disabled' message flashing in Digi Dashboard or in M10 debug port

You are getting this mesage because a system command from ORBCOMM satellite has disabled your M10.
To enable your Transmitter you need to have a valid subscription from ORBCOMM.

For Digi M10 JSK customers (P/N:- DG-M10-KIT ), Digi provides 90-day free trial subscription from ORBCOMM.

Digi M10 (Not in JSK, P/N DG-M10 ) customers have to talk to ORBCOMM (service.customer@orbcomm.com) directly for a paid subscription.

Unfortunately, if your modem's Transmitter has been Disabled even when you are in 90-day trial of Digi you can try the following:-

If you have access to Debug Port:-
  1. Connect serial port of your PC/Laptop to Debug Port of M10 in 115200/8/n/1/n.
  2. Do a 2<enter>48<enter>0<enter>
  3. Try sending messages again.
  4. If the problem persists raise a request to Digi here https://mydigi.secure.force.com/customers/DIGISiteLogin with respective M10 S/N.

If you have access to only Host port (usually DG-M10 Customers):-

  1. Connect to Host Port in 4800/8/n/1/n.
  2. Send '85 13 0A 00 00 30 01 00 B2 7B' from DTE. ('ORBCOMM Serial Specification Rev_G.pdf' Page 36 & 76)
  3. Your modem will get restored to factory defaults.
  4. Send Configuration Command. ("ORBCOMM Serial Specification Rev_G.pdf" Page 18)

Note:
This 90-day free trial will start right after you sent your first message from M10 through satellite.

Last updated: Aug 08, 2017

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