Symptom:

I am receiving Fax transmission errors when using VSI Fax with the Digi AccelePort RAS product.  However, faxing works fine when using the standard com ports.

 

Cause:

The Digi AccelePort RAS 4.8 supports Class 2 and 2.0 faxing.  You need to disable Class 2.0 for it to work with VSI Fax.

 

Solution:

1.  Make sure you are running the latest driver and firmware available 
     for the Digi AccelePort RAS product.

2.  Look for the file c2modems.ini in the following directory:
     C:Program FilesVSIFaxServerlib  
     Within this file is a section as follows:
[Digi International modems];
--------------------------------------
     mfg-pattern = "Digi International"

add the following command string: disable-class-2.0=true

 

It should now look like:
      [Digi International modems];
-------------------------------------
      mfg-pattern = "Digi International"
      disable-class-2.0=true