SmartSense by Digi

Deploy remote monitoring solutions that provide actionable insights and alerts to protect your business. From commercial kitchens to hospitals, restaurants, and fleets, SmartSense solutions supports your monitoring and compliance requirements.

The Insights Platform for Proactive Enterprises

SmartSense leverages wire-free sensors and powerful analytics to drive operational excellence and improve efficiency and compliance, maintain quality control, and respond to issues quickly – before risk to public health or loss of product inventory.

SmartSense offers enterprise IoT solutions for food safety, facilities monitoring, pharmaceutical safety, and supply chain visibility. Each solution is built to provide the flexibility and control you need to ensure brand standards, protect your customers, and eliminate inventory loss.

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Collecting Sensing-As-a- Service Data to Improve CX

Forward-thinking technology companies are evolving from a customer support and service model to a customer success model. In today’s fickle market economy, offering a seamless and personalized customer experience (CX) is critical for building revenue and thriving financially in these times of intense industry competition. By adopting IoT-enabled connectivity that evolves with the rapidly changing digital ecosystem, enterprise leaders can integrate a proactive CX framework with Sensing-as-a-Service data collection that continuously improves all operations delivering on CSAT.

Gartner research recently discovered that high-quality CX and positive customer satisfaction (CSAT) drive more than two-thirds of brand loyalty levels and are more influential than brand reputation and price combined. Similarly, a survey by Harvard Business Review reveals that companies with the highest CSAT ratings have generated twice as much shareholder value over the last 10 years.

Given fundamental shifts in customer demands due to e-commerce and smart technologies, businesses simply can’t afford a poor CX that puts their profit margins in jeopardy. After all, it takes only one negative experience for the average consumer to stop doing business with a brand … for good.

Sensing-as-a-Service suppliers must offer more than hardware and software specs. Much more importantly, they must partner with companies to deliver descriptive insights and prescriptive workflows that achieve their CX objectives.

Deploy Real-Time Monitoring Solutions
That Prepare You for What’s Next