Cellular Connection Issues on TransPorts

A few questions to help work through the cellular connection issues you are experiencing on your Digi TransPort®:

• Who is your provider?
• What is the APN for your SIM?  If you do not know it, please contact your provider.
• Please verify that this particular SIM is still active with your provider.
• Are you using the proper size SIM (2FF)?  Is it installed correctly?
• Are both antennas attached?  For LTE service, Digi® requires that both antennas be attached.
• Is this device in an enclosure?  If so, be sure that both antennas are external to the enclosure.
• Are the antennas you are using Digi antennas or a third party?  If third party, please verify that the frequency/bands match between the antennas and the module and carrier.
• Do you know what kind of cellular signal you should be getting in the area where your Digi TransPort(s) are currently located? 
• If you know the APN, please enter it under Configuration - Network > Interfaces > Mobile > Mobile Settings.  Be sure to apply and save these settings.  Please allow 5-10 minutes for it to connect after this.

 
Please provide the debug.txt from the Digi TransPort. You can grab it either via FTP or the WebUI by going to Administration - File Management > FLASH Directory, right-click on debug.txt and select Save Target As (or whatever term your browser uses). For more details see QN24
Please send this report to Digi Technical Support.

Please also provide the IMEI Address of your Digi TransPort as listed on the label.