The solid Red/Amber System Status LED means the AnywhereUSB is having issues getting an IP address from a DHCP server. This specific model AnywhereUSB is unfortunately known to have "DHCP issues" so we suggest disabling the DHCP client and assigning a Static IP address as a workaround, after the unit is recovered.
There are two ways to get the unit recovered:
1. Ensure the DHCP server is working and that the AnywhereUSB is using a known-working straight through network cable to the switch that connects it to the DHCP server. Ensure there is an Ethernet link light. Try another port on the switch. If the issue is still present, power cycle the AnywhereUSB, wait several minutes, and monitor the System Status LED. It should blink solid Green once it's obtained an IP address. If the System Status LED is still solid Red/Amber, power cycle the AnywhereUSB a few more times, as a last resort. If that doesn't help, proceed to #2.
2. Download and use AwRescue.
Be sure you're following the awrescue instructions correctly. Be sure the syntax is correct. For example, the MAC address should NOT have colons or hyphens. Be sure the computer is connected to the AnywhereUSB directly, with a known-working crossover network cable and that the computer is configured with a Static IP address. Disable Windows Firewall, anti-virus, and any 3rd party firewall software before running AwRescue. If these suggestions don't help, run AwRescue from a different PC, preferably one running Windows XP.
Note: The legacy / 1st generation AnywhereUSB/5 is no longer supported. This information is provided as a courtesy.
Aug 08, 2017