Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Verizon Upgrade
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
Digi Remote Manager and Unique password products capabilities
Below is the current list of Digi products with their respective capabilities to Unique password as well as support for Remote Manager. List of products where a unique password is required to logi...
https://www.digi.com/support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB-to-serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF mode...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
https://www.digi.com/support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
I want to know what is included with the Connect Tank? Do I need to purchase a SIM card?
The Connect Tank comes with a built-in sensor and the programming to send information from the sensor to Device Cloud.  It has a cellular and GPS antenna built-in.  It can be configured t...
https://www.digi.com/support/knowledge-base/i-want-to-know-what-is-included-with-the-connect-t
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that you...
https://www.digi.com/support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history ...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction: Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't available at the ti...
https://www.digi.com/support/knowledge-base/error-codes-seen-with-data-push-from-device-to-dev
Jul 06, 2017
Customer sent in equipment for root cause analysis by Digi Engineering or the RMA Dept
The customer sent in equipment via RMA for root cause analysis by Digi Engineering or Repairs/Manufacturing Assurance staff.
https://www.digi.com/support/knowledge-base/customer-sent-in-equipment-for-root-cause-analysis
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise conf...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Jul 06, 2017
RMA repair options
If your Digi product is damaged there is a chance it can be repaired.  Please contact Digi technical support and explain the situation.  You'll want to take some pictures too if this is possibl...
https://www.digi.com/support/knowledge-base/rma-repair-options
Jul 06, 2017
Digi Connect Tank needs the Digi Remote Manager
The Digi Connect Tank  will only work with the Digi Remote Manager cloud solution (formally called Digi Device Cloud).  3rd party device clouds won't work with the Connect Tank.
https://www.digi.com/support/knowledge-base/digi-connect-tank-needs-the-digi-remote-manager
Jul 06, 2017
What would cause the Sensor Error State (SER) to go to 0 on a Connect Tank?
The 'ser' variable, under Data Streams in Device Cloud, stands for Sensor State Error.  This variable can have two states:0 — sensor error1 — no errorSo what would cause it to go to ...
https://www.digi.com/support/knowledge-base/what-would-cause-the-sensor-error-state-ser-to-go
Jul 06, 2017
Part Numbers for Connect Tank
Here is where you can find the newest CT part numbers:http://www.digi.com/products/xbee-rf-solutions/gateways/digi-connect-tank#partnumbers
https://www.digi.com/support/knowledge-base/part-numbers-for-connect-tank
Jul 06, 2017
Using YMODEM to Update Firmware on the Digi Connect Tank & Connect Sensor
Prerequisites 1)  TeraTerm must be installed on the PC before starting.  Other terminal emulators that support YMODEM file transfers may be compatible, but will not be covered in thi...
https://www.digi.com/support/knowledge-base/using-ymodem-to-update-firmware-on-the-digi-connec
Jul 06, 2017
Using the internal temperature in Connect Sensor
Receiving the ambient temperature from a location where assets are being monitored is almost always valuable information.  To address this customer need, the Connect Sensor has an internal amb...
https://www.digi.com/support/knowledge-base/using-the-internal-temperature-in-connect-sensor
Jul 06, 2017