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Specialty IOT Articles
Specialty IOT Knowledge Base Articles
3G sunset Digi firmware required updates
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices. This article provides the device types and part numbers of Digi devices tha...
https://www.digi.com/Support/knowledge-base/3G-sunset-Digi-firmware-required-updates
Mar 30, 2022
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022. The sunset of the 3G networks may impact some 4G LTE devices. This situation could cause certain 4G LTE...
https://www.digi.com/Support/knowledge-base/AT-T-3G-Network-Sunset-February-2022
Mar 15, 2021
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? • Huawei • ZTE Corp • &n...
https://www.digi.com/Support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/Support/knowledge-base/Verizon-Upgrade
Oct 09, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/Support/knowledge-base/SACK-Vulnerability-Patch-Status
Jul 16, 2019
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/Support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
M10 status packets says Gateway is visible but NO Satellite, which is not meaningful
Satellite Connectivity M10 will query for Satellite link each and every second and update whether it is visible or not.Gateway Connectivity M10 will query for Gateway visibility of Satellite in e...
https://www.digi.com/Support/knowledge-base/m10-status-packets-says-gateway-is-visible-but-no
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/Support/knowledge-base/dte-vs-dce
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
https://www.digi.com/Support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
I want to know what is included with the Connect Tank? Do I need to purchase a SIM card?
The Connect Tank comes with a built-in sensor and the programming to send information from the sensor to Device Cloud. It has a cellular and GPS antenna built-in. It can be configured t...
https://www.digi.com/Support/knowledge-base/i-want-to-know-what-is-included-with-the-connect-t
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product. Generally they have a section marked 'Certification'. If the certification in question is not seen there it is most l...
https://www.digi.com/Support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem: If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that you...
https://www.digi.com/Support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015 CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/Support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
https://www.digi.com/Support/knowledge-base/digi-international-device-cloud-remote-manager-not
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device. This of course refers to the connection history ...
https://www.digi.com/Support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction: Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't available at the ti...
https://www.digi.com/Support/knowledge-base/error-codes-seen-with-data-push-from-device-to-dev
Jul 06, 2017
Digi Connect Tank needs the Digi Remote Manager
The Digi Connect Tank will only work with the Digi Remote Manager cloud solution (formally called Digi Device Cloud). 3rd party device clouds won't work with the Connect Tank.
https://www.digi.com/Support/knowledge-base/digi-connect-tank-needs-the-digi-remote-manager
Jul 06, 2017
What would cause the Sensor Error State (SER) to go to 0 on a Connect Tank?
The 'ser' variable, under Data Streams in Device Cloud, stands for Sensor State Error. This variable can have two states:0 — sensor error1 — no errorSo what would cause it to go to ...
https://www.digi.com/Support/knowledge-base/what-would-cause-the-sensor-error-state-ser-to-go
Jul 06, 2017
Part Numbers for Connect Tank
Here is where you can find the newest CT part numbers:http://www.digi.com/products/xbee-rf-solutions/gateways/digi-connect-tank#partnumbers
https://www.digi.com/Support/knowledge-base/part-numbers-for-connect-tank
Jul 06, 2017
Using YMODEM to Update Firmware on the Digi Connect Tank & Connect Sensor
Prerequisites 1) TeraTerm must be installed on the PC before starting. Other terminal emulators that support YMODEM file transfers may be compatible, but will not be covered in...
https://www.digi.com/Support/knowledge-base/using-ymodem-to-update-firmware-on-the-digi-connec
Jul 06, 2017
Using the internal temperature in Connect Sensor
Receiving the ambient temperature from a location where assets are being monitored is almost always valuable information. To address this customer need, the Connect Sensor has an internal amb...
https://www.digi.com/Support/knowledge-base/using-the-internal-temperature-in-connect-sensor
Jul 06, 2017