The Benefits of Digi Connect EZ Serial Connectivity for Remote Management and Serial Communication

Nicolas Maupoumé Nicolas Maupoumé, Regional Sales Manager, Digi International
July 02, 2024

Remote management and serial communication are critical for modern businesses aiming to enhance operational efficiency and reliability. Digi's serial connectivity solutions, such as Digi Connect EZ device and terminal servers, provide a robust answer to these needs. These serial terminal servers — also known as Ethernet serial converters and serial device servers — play a crucial role in facilitating the integration of this serial equipment into modern Ethernet networks.

Here’s an in-depth look at the benefits offered by Digi serial connectivity in these areas.

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Optimized Remote Management

Remote management of network equipment is essential for distributed enterprises and data centers, across the globe. This crucial feature of an IoT system, which we call gestion à distance in French, provides data insights, remote troubleshooting and predictive maintenance capabilities that deliver the ultimate ROI of Internet of Things deployments. 

With Digi's serial connectivity solutions, network administrators can monitor and control critical equipment from any location, reducing the need for physical presence and enabling rapid response to issues. Key benefits include:

  1. Secure remote access: Digi solutions offer advanced security protocols, ensuring that communications are protected against unauthorized access. This is crucial for maintaining the integrity and confidentiality of your network infrastructure.
  2. Real-time monitoring: Administrators can receive real-time updates on equipment status, allowing for early detection of anomalies utilizing Digi Remote Manager® (Digi RM). This proactive approach helps in preventing potential issues before they escalate into significant problems.
  3. Reduced downtime: By enabling swift and efficient intervention, Digi solutions help minimize downtime and maintain operational continuity. This is especially important for mission-critical applications where every minute of downtime can result in substantial losses.

Reliable Serial Communication

Serial communication — or communication série, in French — is a vital method for connecting and controlling a wide range of industrial and network equipment. Digi solutions, such as Digi Connect EZ device and terminal servers, are designed to provide reliable and flexible serial connectivity.

These device and terminal servers, which we call serveur de périphérique série in French, are highly robust and secure solutions with industrial temperature ratings and C1D2 certification, and support a range of industry standard and device-specific protocols using serial tunneling, TCP/UDP connections or Digi’s patented RealPort® COM port redirector for remote native COM port access. The main advantages include:

  1. Compatibility and integration: Digi solutions are compatible with a broad range of equipment and protocols, facilitating their integration into existing infrastructures. This versatility makes it easier for businesses to adopt Digi solutions without needing extensive modifications to their current setups.
  2. Efficiency and performance: With high communication speeds and low latency, Digi solutions ensure optimal performance for critical applications. Whether it’s in a manufacturing plant or a remote data center, Digi’s technology ensures smooth and uninterrupted data flow.
  3. Simplified management: Digi’s intuitive user interfaces and centralized management tools simplify the administration of complex serial networks. This ease of management reduces the learning curve for IT staff and improves overall operational efficiency.

Digi Connect EZ family

Digi’s Built-In Enhanced Service and Support

Digi Connect EZ serial connectivity solutions come with several additional benefits that enhance their value and reliability with built-in Digi LifeCycle Assurance:

  • 24/7 Expert Technical Support: Ensures that any issues can be addressed promptly, minimizing disruption and maintaining operational efficiency. Having access to expert support around the clock provides peace of mind, knowing that help is available whenever needed.
  • 1 Year Premier Access to Digi Remote Manager: Provides comprehensive network control through Digi’s command center, enabling seamless management of all connected devices. Digi Remote Manager® offers features like automated firmware updates, configuration management, and network analytics, all of which contribute to a more streamlined and efficient operation.
  • 5-Year Device Warranty and Technology Transition Support: Offers peace of mind with long-term warranty coverage and support for technology transitions, ensuring that your investment remains protected and future-proofed. This extensive warranty period reflects Digi’s confidence in the durability and reliability of their products.

Watch our video to learn more about Digi Lifecycle Assurance

Use Cases and Examples

Digi's serial connectivity solutions are used across various sectors, including:

  • Manufacturing: For monitoring and controlling production equipment, ensuring continuous and efficient production. In this sector, reliable communication between machines and central control systems is crucial for maintaining high productivity levels.
  • Transportation: For managing signaling and communication systems in transport infrastructures. Effective serial communication helps in maintaining the safety and efficiency of transportation networks, from rail systems to road traffic management.
  • Energy: For monitoring power networks and energy distribution systems. In the energy sector, robust serial connectivity is essential for the reliable operation of power grids and renewable energy installations.

Digi Connect EZ solutions come equipped with up to 32 ports, offering flexible and reliable connectivity, with advanced features such as plug-and-play configuration, that simplify the deployment and management of serial networks. The Digi Connect EZ series is designed to meet the demands of modern network environments, providing high-performance connectivity solutions that are easy to deploy and manage.

Real-World Applications

  • Industrial automation: In factories, Digi’s serial connectivity solutions facilitate seamless communication between various automated systems, enhancing efficiency and reducing the likelihood of production bottlenecks.
  • Healthcare: In medical facilities, secure and reliable serial communication is crucial for connecting diagnostic equipment and patient monitoring systems, ensuring accurate and timely data transmission.
  • Retail: Retailers use Digi’s solutions to manage point-of-sale systems and inventory management tools, ensuring that all components of their operations are synchronized and functioning optimally.

To learn more about Digi’s serial connectivity solutions and discover how they can transform your remote management and serial communication, visit Digi Serial Connectivity.

By integrating these solutions, businesses can improve operational efficiency, reduce maintenance costs, and ensure reliable and secure serial communication, backed by robust support and warranty services.

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