Digi Remote Manager Knowledge Base Articles

Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
Oct 26, 2021
Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
Oct 06, 2021
How do I delete the Digi Device Cloud/Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
Aug 08, 2021
Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
Jul 21, 2021
3G Network Sunset in 2022 impact on 4G devices
Dear Valued Digi Customer   Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This s...
Mar 15, 2021
DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
Sep 08, 2020
What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
Aug 26, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
Aug 21, 2020
Switching to Digi Remote Manager from aView on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that are...
Aug 07, 2020
Switching to aView from Digi Remote Manager on DAL Devices
Devices with the Digi Accelerated Linux (DAL) Operating System (OS) now default to use Digi Remote Manager (Digi RM) as their management platform as of firmware 20.2.x.  For customers that nee...
Aug 05, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
May 06, 2020
What are Digi Remote Manager System Alarms?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alarms are automatically created by Digi Remote Manager and...
Apr 04, 2020
Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Within Digi Remote Manager® 3.0, when a device health status is in ERROR or WARNING state, users can check what caused the condition and then decide how to proceed accordingly. 1)  From t...
Jan 31, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
Jan 10, 2020
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
Dec 04, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
Oct 09, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
Jul 16, 2019
What is the difference between: Store device data (data roll-ups) Store Device data (raw data rete
Store Device Data *per account (data roll-ups)Remote Manager will retain roll-ups for each DataStream within set limits depending on your edition. The amount specified in the Edition Summary i...
Jul 06, 2017
HOW TO: View Meter Readings for Digi Smart Energy Gateways From the Device Cloud
From your Remote Manager account select the Device Manager menu item, followed by XBee Networks tab.   Highlight the desired entry and click on Properties, followed by t...
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
Jul 06, 2017
How can I refresh the XBee Network page of a device showing old entries in Device Cloud?
Navigate to XBee Network page under Device Manager in Device Cloud, right click on the particular device and select Discover, a dialog box appears, enable the check box Clear the cache on...
Jul 06, 2017
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
Jul 06, 2017
Device Cloud: Adding/Deleting a user to/from your account
Adding or Deleting a user to your account To add a user, log into the server, click on Security, then Users. Click the “Add User” button and then enter in the necessary information.Add or Remove a...
Jul 06, 2017
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit.It means that the ASYNC Signal Ground (SG) is isolated from earth ground, by virtue of...
Jul 06, 2017
HOW TO: Example for Configuring a Device Cloud Task to Set a Gateway XBee PAN ID
To configure a task that will change the PAN ID on a gateway XBee radio, you will want to go to the Schedules option in your Device Cloud account under Device Manger.  Click on&...
Jul 06, 2017
What security policy is used by the Device Cloud?
Remote Manager security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, North America...
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
Jul 06, 2017
HOW TO: Discover Device Cloud descriptors and information for your "Connected" Device
Description:  This article discusses how to discover the Device Cloud descriptors of a ConnectPort X2e for Smart Energy gateway.  The contents of the article can be used to discover ...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction:This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi Device C...
Jul 06, 2017
Device Cloud Trial Account Expired (end-user)
When a Device Cloud Trial Account has Expired, point the end-user to Device Cloud sales to upgrade to a paid subscription.
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:   If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that you...
Jul 06, 2017
HOW TO: Add a Digi TransPort to your Remote Manager account
Introduction This article explains how to add your Digi TransPort to the Digi Remote Manager server.Note:  This article assumes that you've already created a Digi Remote Manager account, and ...
Jul 06, 2017
HOW TO: Configure Scheduled (cron) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo reporting is where a Gateway is configured to poll a Smart Energy device in order to simulate ZCL reporting.  If the attribute value had exceeded a reportable_change a...
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had many inqui...
Jul 06, 2017
List of Device Cloud Disconnect Definitions

Jul 06, 2017
HOW TO: Declare multiple targets in a Device Cloud /ws/sci Request
IntroductionDigi Device Cloud is a Machine-to-Machine Cloud-based network operating platform that contains a number of useful API (Application Programmer Interface) options.  The Device Cloud ...
Jul 06, 2017
HOW TO: Remove a Task listed under the My Tasks tab when creating a new Device Cloud Schedule
Introduction:The Digi Device Cloud allows a user to create useful tasks to execute under Device Management.  This is done from Device Management --- Schedules by clicking the New Schedule...
Jul 06, 2017
Reset Xbee Network Layer
Process to reset an Xbee Network Layer:  To reset the Xbee Network Layer we will need two things,Gateway Device ID: Found in Remote Manager -> Device Management -> Device...
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
Jul 06, 2017
Recommendations for lowering cellular data usage/overage for Device Cloud connectivity
SMS: Wake up (shoulder tap):A wake up or "shoulder tap" can be sent to trigger a connection to the Remote Manager.  This is documented at:http://ftp1.digi.com/support/documentation/html/9...
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
Jul 06, 2017
How to create/edit/remove Groups in Remote Manager
The groups feature allows you to add or create a group and assign a list of devices to that group. You can create a hierarchical structure of device groups to help organize your device inventory. ...
Jul 06, 2017
How to add/edit/delete a tag for a device in Remote Manager
Remote Manager uses tags to categorize devices.  You may want to edit the tags associated with a device if the purpose of a device changes or if you use tags to create a new sub-category of de...
Jul 06, 2017
How to receive an E-Mail notification when a device goes offline on Device Cloud or Remote Manager
IntroductionThis article describes how to configure Digi Device Cloud or Digi Remote Manager to send an E-Mail notification when a device goes offline.Note: This article assumes that you have ...
Jul 06, 2017
HOW TO: Change the Device Cloud Name on Gateways Using Device Manager from the Device Cloud
To change the server name for the Device Cloud connection from your Device Cloud account, you will navigate to the Device Management tab, right click on the desired Digi device and select Propertie...
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction: One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history ...
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction: Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't available at the ti...
Jul 06, 2017
Device Cloud Query Monitor Details and Examples
Quick Introduction to MonitorsDuring both normal (uploading data from devices) and abnormal (alarms triggered for device health) operation of a customer's DC environment, the platform generates eve...
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance:With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains etheri...
Jul 06, 2017
HOW TO: Add a Device Cloud DataStream Containing a Location
Adding a Device Cloud DataStream Containing the Location CoordinatesThe following examples show how to add a Device Cloud DataStream with the location where the data value may have been captured:AP...
Jul 06, 2017
Unable to login to the Device Cloud
Due to regular scheduled maintanence or unplanned outages, Remote Manager may not be accessible.  The following URL will show the current status of each Remote Manager server, along with stati...
Jul 06, 2017
HOW TO: Send an AT command to an XBee from a CP-X2 or CP-X4 commandline via Telnet/SSH or Device Cl
Introduction: This article discusses how to send an AT command from the CommandLine Interface (CLI) of a ConnectPort X2 or X4 Gateway, from either Telnet/SSH or via Remote Manager (assuming the Ga...
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
Jul 06, 2017
HOW TO: Configure ZCL (real) Reporting on the ConnectPort X2e for Smart Energy
Introduction: The ZCL or "real" reporting method is where a Smart Energy device (example: Programmable Communicating Thermostat or PCT) is configured to report attribute information about itself t...
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet GatewayConnectPort X2ConnectPort X2 for Smart EnergyConnectPort X4ConnectPort X5ConnectPort X8Digi Connect WAN and ConnectPort WAN ...
Jul 06, 2017
Firewall concerns for outbound EDP connections to Device Cloud or Remote Manager
Prerequisites: This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise conf...
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products:http://www.digi.com/wiki/developer/index.php/Spec...
Jul 06, 2017
HOW TO: Device Cloud: Add Data To A Data Stream
In this example, we will add data to a Data Stream associated with a device ID. We will be using the following web services interface:/ws/v1/streams/historyAdd Multiple Data Points to a StreamThis ...
Jul 06, 2017
HOW TO: Device Cloud: Query Settings From a Device Using /ws/sci
First: the way to interact with the device’s settings and state information is through RCI (Remote Command Interface). That is a device-level interface that is accessible via the Device Cloud SCI (...
Jul 06, 2017
HOW TO: Create a Scheduled Task to Update the OS Firmware of an XBee Gateway ZB or ConnectPort X2e
Introduction:This article describes the creation of a Device Cloud Scheduled Task which can be used to update the OS Firmware of your XBee Gateway ZB and/or ConnectPort X2e for Smart...
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here:https://github.com/vlet/iec104Otherwise we would suggest to use Google for further research.
Jul 06, 2017
Adding a Digi Device to the Digi Device Cloud Platform
This article explains how to add your Digi device to the Digi Device Cloud. This article assumes that you have already set up your device to connect to the Device Cloud and that you have a Dev...
Jul 06, 2017
Configuring a Digi TransPort router for Remote Manager connectivity - Web User Interface (WebUI) met
Introduction:This article will discuss how to configure your Digi TransPort router for use with Remote Manager by utilizing the built-in Web User Interface (WebUI) of the Digi TransPort i...
Jul 06, 2017
HOW TO: Create a Device Cloud Task
The following example shows how to create a task on Digi's Device Cloud to upload a Python file to a device connected to the Device Cloud.Login to your Device Cloud account and select Device M...
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
Jul 06, 2017
Keep your firmware and configurations in sync across your entire deployed inventory
If you have a common configuration and firmware version that you’ve tested and you want to ensure your deployed device inventory stays in sync with that combination, you can use the Profile Manager...
Jul 06, 2017
Access historical data of the same type from multiple devices
If you have thousands of devices uploading time-series data like cellular health statistics and want an easy way to extract those data, try the Query Monitor API from Digi Remote Manager.Using RSSI...
Jul 06, 2017
Description of chronyd Operation and NTP sample frequency within XBee Gateway and ConnectPort X2e SE
Options from Remote Manager Device UI (DCUI)The Gateway’s DCUI --- Advanced Configuration --- Time Server --- NTP Time Precision setting contains two options:    Standard = minpoll, m...
Jul 06, 2017
Sending Serial Data via Device Cloud, X2e and an Xbee
Periodically, one wants to send data from the device cloud to an XBee module connectedto a device via the XBee modules Serial port or COM port.This can be done using the default application that co...
Jul 06, 2017
HOW TO: Obtain a List of Device Cloud Connected or Disconnected Devices
HOW TO:  Obtain a List of Device Cloud Connected or Disconnected Devices The following examples may be used in a web browser in order to obtain a list of devices which are currently in a ...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with Remote Manager:#> d...
Jul 06, 2017
Using Digi's Applicaiton's Cluster ID's and End points on a Digi XBee
Digi ProfileProvides an overview of the ZigBee endpoint and cluster ID functionalitysupported in the Digi drop-in-networking profile.Digi XBee Profile OverviewThe Digi Drop-In-Networking ZigBee Pro...
Jul 06, 2017