Home / Support / Knowledge Base
Submitting an AnywhereUSB Plus issue to Digi Technical Support
Files that will be requested:1. A Support Report from the AnywhereUSB Plus WebUI (Latest view):Under System, select  Support Report and then click on download button in upper right.Note:&...
https://www.digi.com/Support/knowledge-base/Submitting-an-AnywhereUSB-Plus-issue-to-Digi-Techn
9/15/2026 10:40:28 PM
Step by Step Setup of AWUSB Plus on Win10 Service
 1. Physical connection:Connect the AWUSB Plus ETH port to your PC Network (Note: on the PC Network should be present a DHCP server, as the AWUSB Plus ETH port is by default configured to get ...
https://www.digi.com/Support/knowledge-base/Step-by-Step-Setup-of-AWUSB-Plus-on-Windows-10-(Se
9/15/2026 2:09:40 PM
How to backup the configuration of an AnywhereUSB Plus device
OverviewApplies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The configuration of an AnywhereUSB Plus device may be saved to a file and later used to restore the ...
https://www.digi.com/Support/knowledge-base/How-to-backup-the-configuration-of-an-AnywhereUSB
9/14/2026 6:56:15 PM
Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/Support/knowledge-base/Ethernet-bonding-configuration-on-Digi-AWUSB-Plus
9/14/2026 6:23:17 PM
Determining firmware version on an AnywhereUSB Plus
WebUI Method:Open the Web Interface of the AnywhereUSB PlusNavigate to System -> Firmware UpdateThe currently running firmware version is now visible next to "Current version:"Manager/...
https://www.digi.com/Support/knowledge-base/Determining-firmware-version-on-an-AnywhereUSB-Plu
9/14/2026 4:23:24 PM
Proxmox Virtual Environment and AnywhereUSB Manager
 IntroductionThis article explains a known issue that can occur when using the AnywhereUSB Hub platform with a Proxmox Virtual Environment (PVE) server to provide remote access to USB mass sto...
https://www.digi.com/Support/knowledge-base/Proxmox-Virtual-Environment-and-AnywhereUSB-Manage
9/7/2026 2:05:47 PM
AnywhereUSB Manager Settings Lost After Windows Server In-Place Upgrade
 AnywhereUSB Manager Settings Lost After Windows Server In-Place UpgradeIssue/QuestionAnywhereUSB Manager settings and configuration are lost after performing a Windows Server in-place upgrade...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Manager-Settings-Lost-After-Windows-Se
8/21/2026 9:18:15 AM
Firmware Updates Through a DRM Proxy
This article explains the limitation of firmware updates when a DRM proxy is configured and describes the available methods for updating device and modem firmware in proxy-restricted environments.T...
https://www.digi.com/Support/knowledge-base/Firmware-Updates-Through-a-DRM-Proxy
8/21/2026 8:30:48 AM
USB Device Visible in AnywhereUSB Manager but Not Detected in Windows Device Manager
IssueA USB device connected through a Digi AnywhereUSB Plus hub appears as "in use by you" in AnywhereUSB Manager but is not enumerated in Windows Device Manager. The application relying ...
https://www.digi.com/Support/knowledge-base/USB-Device-Visible-in-AnywhereUSB-Manager-but-Not
8/17/2026 4:19:13 PM
AnywhereUSB Manager on AlmaLinux / RHEL 9 with Secure Boot Enabled
IssueAnywhereUSB Manager fails to function on AlmaLinux 9 (and other RHEL 9-based distributions) when Secure Boot is enabled. The required vhci_hcd kernel module is present but fails to load, produ...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Manager-on-AlmaLinux-RHEL-9-with-Secur
8/17/2026 1:09:33 PM
SIM Card Activation/Deactivation Process Overview
IntroductionThis guide will outline the model Digi has put in place for your device activation/deactivation needs, including our service-level agreement, the resources available to you, and how to ...
https://www.digi.com/Support/knowledge-base/SIM-Card-Activation-Deactivation-Process-Overview
8/10/2026 7:12:20 PM
How To: Using the Cellular Data Plan Activation Template
IntroductionDigi’s Technical Support team is here to help activate your SIM card services.  This article will walk through how to request an activation and use the template to ensur...
https://www.digi.com/Support/knowledge-base/How-To-Using-the-Cellular-Data-Plan-Activation-Tem
8/4/2026 9:44:05 PM
Does the Hubport/14 remap USB devices as new devices when it reboots or power cycles
QuestionWhen the Hubport/14 reboots, does it remap the USB peripherals as new USB devices, or does the mapping persist over power cycles?AnswerAny attached USB devices are detected by the operating...
https://www.digi.com/Support/knowledge-base/Does-the-Hubport-14-remap-USB-devices-as-new-devic
7/28/2026 1:03:34 PM
How do I rack-mount the Digi Connect EZ 16 (EZ16-C100)
QuestionI need interface detail for mounting the EZ16-C100 server.AnswerThe Connect EZ 16 (EZ16-C100) ships with rack-mount ears pre-attached, so no bracket assembly is required before installation...
https://www.digi.com/Support/knowledge-base/How-do-I-rack-mount-the-Digi-Connect-EZ-16-(EZ16-C
7/28/2026 1:01:15 PM
Where does AnywhereUSB Manager for Windows store its configuration?
QuestionWhere does the Digi AnywhereUSB Manager for Windows store its configuration files, and does the location change depending on how the Manager was installed?AnswerThe AnywhereUSB Manager keep...
https://www.digi.com/Support/knowledge-base/Where-does-AnywhereUSB-Manager-for-Windows-store-i
7/28/2026 12:56:34 PM
What is the pinout for the DB9 serial connector on the Digi TransPort WR31?
QuestionWhat is the pinout for the DB9 connector on the Digi TransPort WR31, for both RS232 and RS422/RS485 operation?AnswerThe TransPort WR31 has a single DB9 serial connector. It is a DCE port (d...
https://www.digi.com/Support/knowledge-base/What-is-the-pinout-for-the-DB9-serial-connector-on
7/28/2026 12:54:22 PM
What is the character limit in the Digi Remote Manager console?
QuestionWhen using the Digi Remote Manager (DRM) console to open a live session to a device, is there a limit on how much output it will display — and is that limit measured in characters?Ans...
https://www.digi.com/Support/knowledge-base/What-is-the-character-limit-in-the-Digi-Remote-Man
7/28/2026 12:48:17 PM
How do I troubleshoot a Digi TX64 that will not connect to the cellular network?
QuestionMy TX64 is not connecting. How can I troubleshoot this issue?AnswerIf your Digi TX64 will not establish a cellular connection, work through these six steps in order. Most “won’t...
https://www.digi.com/Support/knowledge-base/How-do-I-troubleshoot-a-Digi-TX64-that-will-not-co
7/28/2026 12:45:16 PM
What is the pinout of Digi cable 76000631?
QuestionWhat is the pinout of 76000631?AnswerDigi part 76000631 is a 6-foot RJ-45 to RJ-45 console cable (single pack) used to connect a Digi serial port — on PortServer TS, Digi One, or Digi...
https://www.digi.com/Support/knowledge-base/What-is-the-pinout-of-Digi-cable-76000631
7/27/2026 6:24:06 PM
Which firewall ports are required for Digi Navigator to discover and work with the Digi Connect EZ?
QuestionWhen using Digi Navigator to discover and manage a Digi Connect EZ, which firewall ports (or “holes”) need to be open?AnswerOpen the following ports on the local firewall (for e...
https://www.digi.com/Support/knowledge-base/Which-firewall-ports-are-required-for-Digi-Navigat
7/27/2026 5:46:27 PM
Atsign sshnoports on a Digi DAL OS device
What are Digi Containers?Digi Containers Service is an add-on service that simplifies and centralizes the process of building, deploying and running custom applications on devices managed with Digi...
https://www.digi.com/Support/knowledge-base/Atsign-sshnoports-on-a-Digi-DAL-OS-device
7/21/2026 4:32:50 PM
Configuring a DAL Serial Bridge
IntroductionThis is a procedure of how to set up a Serial Bridge, aka Serial Tunnel, between two Digi DAL devices.A serial bridge is a network connection between two serial devices, each of which u...
https://www.digi.com/Support/knowledge-base/Configuring-a-DAL-Serial-Bridge
7/21/2026 3:48:33 PM
Configure a DAL Router with an LTE Module to Use PDP 1
OverviewSome providers and SIM cards, especially when using a private APN, will expect PDP 1 to be used or the router will fail to connect.Configuring Router to Use PDP1If your DAL router is n...
https://www.digi.com/Support/knowledge-base/Configure-a-DAL-Router-with-an-LTE-Module-to-Use-P
7/21/2026 3:09:09 PM
DAL Firmware Downgrade: Configuration Fails To Load Due To Schema Discrepancy
DAL Firmware Downgrade: Configuration Fails To Load Due To Schema DiscrepancyIntroductionImportant: A firmware downgrade will cause a factory reset of the device. This knowledge base article provid...
https://www.digi.com/Support/knowledge-base/DAL-Firmware-Downgrade-Configuration-Fails-To-Load
7/7/2026 9:16:01 AM
How To: Retrieve Device Inventory Data Including IMSI Using the Digi RM API
IntroductionDigi Remote Manager (DRM) provides a REST API that allows you to retrieve a comprehensive inventory of all enrolled Digi devices, including key network identifiers needed for fleet mana...
https://www.digi.com/Support/knowledge-base/How-To-Retrieve-Device-Inventory-Data
6/2/2026 12:39:52 AM
How To: Export Digi Remote Manager API Data to CSV
IntroductionDigi Remote Manager (DRM) API responses are returned as JSON by default. For many workflows — including loading data into spreadsheets, importing into databases, generating report...
https://www.digi.com/Support/knowledge-base/How-To-Export-Digi-Remote-Manager-API-Data-to-CSV
6/1/2026 9:55:02 PM
How To: Retrieve Cellular Performance Metrics Data Using the Digi RM API
IntroductionDigi Remote Manager (DRM) provides a REST API that allows you to query cellular performance metrics for any enrolled Digi device. Using this API, you can retrieve current signal snapsho...
https://www.digi.com/Support/knowledge-base/How-To-Retrieve-Cellular-Performance-Metrics-Data
6/1/2026 10:13:44 AM
Cannot login to Digi Axess account from smart phone with facial recognition.
If you are presented with the issue of your smart phone attempting to log you into Digi Axess via facial recognition (Such as Apples Face ID https://support.apple.com/en-us/102854) and it is failin...
https://www.digi.com/Support/knowledge-base/Cannot-login-to-Digi-Axess-account-from-smart-phon
4/28/2026 8:02:27 PM
How Wi-SUN Security Works
Creating and Using Wi-SUN Certificates with Digi XBee DevicesOverviewWi-SUN networks use a certificate-based security model to authenticate devices joining the network. When using Digi XBee devices...
https://www.digi.com/Support/knowledge-base/How-Wi-SUN-Security-Works
3/18/2026 1:33:59 PM
What is Wi-Sun
What is Wi-SUN?Wi-SUN (Wireless Smart Utility Network) is a standards-based, self-forming and self-healing mesh networking technology built on IEEE 802.15.4g/e and IETF 6LoWPAN standards. It uses I...
https://www.digi.com/Support/knowledge-base/What-is-Wi-Sun
3/17/2026 6:22:28 PM
Wi-Fi authentication with WPA2 Enterprise enabled on Digi with Aruba ClearPass server
In this knowledgebase article I will show you how to set up WPA2 Enterprise authentication for Wi-Fi clients on Digi DAL devices and Aruba ClearPass server as Network Access Device (NAD). In this s...
https://www.digi.com/Support/knowledge-base/Wi-Fi-authentication-with-WPA2-Enterprise-enabled
3/2/2026 9:05:08 AM
Digi Connect Sensor XRT-M Decommissioning Procedure
Applies to: Connect Sensor XRT-M managed in Digi Axess Revision: 1.0PurposeThis procedure describes how to decommission a Digi Connect Sensor XRT-M (including XRT-M NEMA variants) when it is end-o...
https://www.digi.com/Support/knowledge-base/Digi-Connect-Sensor-XRT-M-Decommissioning-Procedur
1/30/2026 7:37:08 PM
Digi Z45 Decommissioning Procedure
 Goal Retire a Digi Z45 so it no longer contains site configuration, no longer communicates with customer systems, and no longer generates alerts or appears in operational groups within Digi ...
https://www.digi.com/Support/knowledge-base/Digi-Z45-Decommissioning-Procedure
1/30/2026 4:54:16 PM
Using a Service Account to Run AnywhereUSB Manager in Service Mode
This article explains how to update a Windows service after changing the password of a user‑created service account used by Digi AnywhereUSB Manager.PrerequisitesAdministrative access to the Window...
https://www.digi.com/Support/knowledge-base/Using-a-Service-Account-to-Run-AnywhereUSB-Manager
1/26/2026 9:00:33 AM
Digi Remote Manager Firewall and Connectivity Requirements
 PrerequisitesBefore using this guide, ensure you have reviewed the configuration and troubleshooting documentation for your specific Digi device and verified that it is properly configured fo...
https://www.digi.com/Support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
1/15/2026 3:18:48 PM
How to Configure SAML SSO for Digi Remote Manager Using JumpCloud as the SAML Identity Provider
 Introductiona { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Digi Remote Manager support...
https://www.digi.com/Support/knowledge-base/How-to-Configure-SAML-SSO-for-Digi-Remote-Manager
12/30/2025 11:34:51 AM
Authenticate API calls Single Sign-On on Digi Remote Manager
IntroductionThis article explains how to configure API key authentication when SSO is enabled on your Digi Remote Manager account and provides examples of how to use it.PrerequisitesDRM account wit...
https://www.digi.com/Support/knowledge-base/Authenticate-API-calls-Single-Sign-On-on-Digi-Remo
12/30/2025 9:27:09 AM
RealPort Long “Dead” Connection Timeouts
SummaryUnder default RealPort client configuration, only one client may hold a given port open at a time. If that client’s TCP session becomes inactive or loses connectivity without a clean T...
https://www.digi.com/Support/knowledge-base/RealPort-Long-Dead”-Connection-Timeouts
12/19/2025 1:32:59 PM
What ports are used with Digi's Device discovery protocols (ADDP and mDNS)?
Portserver TS, ConnectPort (LTS, TS, X#), Digi One, and Digi Connect SP devices use ADDP protocol, which uses UDP broadcast on port 2362, and a mulicast ip address of 224.0.5.12...
https://www.digi.com/Support/knowledge-base/what-ports-are-used-with-digi-s-device-discovery-a
12/9/2025 12:18:59 AM
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/Support/knowledge-base/digi-device-discovery-troubleshooting-tips
12/9/2025 12:11:10 AM
How to automate a speed test on Digi Remote Manager
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #...
https://www.digi.com/Support/knowledge-base/How-to-run-a-speed-test-via-RCI-command-in-a-Digi
12/4/2025 2:34:11 PM
What is the difference between SIM Failover and Switch SIM actions in SureLink on DAL routers
This article explains the difference between SIM Failover and Switch SIM actions in SureLink settings and clarifies their operational precedence during connectivity issues.OverviewDigi devices equi...
https://www.digi.com/Support/knowledge-base/the-difference-between-SIM-Failover-and-Switch-SIM
11/25/2025 10:52:42 AM
Digi AnywhereUSB Plus — Isochronous devices Bandwidth & Port Placement.
High‑resolution, high‑frame‑rate cameras can exceed the bandwidth of a single USB Host Controller when connected together. To avoid bandwidth exhaustion, place cameras across different Host Control...
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB-Plus-—-Isochronous-devices-Bandwi
11/24/2025 12:07:29 PM
Linux anywhereusbmanager LIST gives Error: Unable to initialize GTK+, is DISPLAY set properly?
Issue/Question (for FAQ and Troubleshooting articles Only)After instaling the Linux AnywhereUSB Plus driver and AnywhereUSB Manager from Debian amd64 package and following the install instructions,...
https://www.digi.com/Support/knowledge-base/Linux-anywhereusbmanager-LIST-gives-Error-Unable-t
11/4/2025 9:14:55 AM
Digi On Prem Manager on Ubuntu Server via Windows WSL
IntroductionWindows Subsystem for Linux (WSL) allows you to run a full Linux environment directly on Windows without the need for a virtual machine. This guide walks you through installing Digi On ...
https://www.digi.com/Support/knowledge-base/Digi-On-Prem-Manager-on-Ubuntu-Server-via-Windows
11/3/2025 3:55:47 PM
Ventus V2000 (RC variant), Ventus V4100, and Ventus V4200 Router Sunset - December 31, 2026
GPIOs can be accessed from Linux user space through the sysfs interface, example:echo 4 >/sys/class/gpio/export echo out >/sys/class/gpio/gpio4/direction echo...
https://www.digi.com/Support/knowledge-base/how-to-use-gpios-on-cc6ul-and-cc6
10/4/2017 4:28:33 PM
How to Enter the Python Engine with the XBee Cellular module
The XBee Cellular module supports Python directly within its firmware. To enable this function, set the AT AP command to a value of 4 <carriage return>. Then enter ATCN to exit command mode. ...
https://www.digi.com/Support/knowledge-base/xbee-cell-and-python
9/28/2017 8:33:56 PM
Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the Digi Mesh protocol.For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module using the XBee P...
https://www.digi.com/Support/knowledge-base/digi-mesh-synchronous-sleeping-network
9/28/2017 8:02:29 PM
Serial to Ethernet or WiFi bridge with Linux socat
Socat allows to read/write data from a serial port and forward it through TCP/IP. With this feature you can implement serial to Ethernet or WiFi bridge on a Linux enabled embedded device.Example fo...
https://www.digi.com/Support/knowledge-base/serial-to-ethernet-or-wifi-bridge-with-linux-socat
9/22/2017 5:04:16 PM
Zigbee 3.0 Security
Skip to end of metadatao start of metadataZigbee 3.0 SecurityZigbee security protects network traffic using 128-bit AES cryptography techniques. A standard security model is defined for supporting ...
https://www.digi.com/Support/knowledge-base/zigbee-3-0-security
9/20/2017 9:46:13 PM
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi International
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi InternationalThe directions below are to assist you in an initial set-up for an XBee LTE Verizon module and assoc...
https://www.digi.com/Support/knowledge-base/process-for-commissioning-an-xbee-cellular-module
9/15/2017 9:02:42 PM
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules? No. The 3rd party boards are not designed to provide the near...
https://www.digi.com/Support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
9/15/2017 8:55:08 PM
Firmware Support for XBee-PRO XSC Hardware
Firmware support for XBee-PRO XSC modules can vary according to the hardware revision letter shown on each module.XBee modules with revision G and earlier only support "XBee-PRO XSC (S3B)" firmware...
https://www.digi.com/Support/knowledge-base/firmware-support-for-xbee-pro-xsc-hardware
9/11/2017 8:56:10 AM
Compatibility between XBee S1 and XBee S2C modules
Yes, the S1 and the S2C are compatible when running the 802.15.4 protocol.  The legacy modules S2 and S2B are not compatible with the S1 but are still Zigbee compatible with the S2C. The ...
https://www.digi.com/Support/knowledge-base/compatibility-between-xbee-s1-and-xbee-s2c-modules
8/30/2017 3:03:33 AM
Digi One IA / IAP 2-wire RS-485 pinout
For a 2-wire RS-485 configuration, use one of the positive screw terminals (pin 6 or 3) and one of the negative screw terminals (pin 7 or 4).  The choice is yours, for example, pins 6&7, 6...
https://www.digi.com/Support/knowledge-base/digi-one-ia-iap-2-wire-rs-485-pinout
7/17/2017 5:06:42 PM
AnywhereUSB firmware releases - version and revision info
Background:  AnywhereUSBs use a naming convention for the firmware file on each model type.  For example, the AnywhereUSB/14 has a firmware of 82002081_x, and the AnywhereUSB/2 has a firm...
https://www.digi.com/Support/knowledge-base/anywhere-usb-firmware-releases-version-and-revisio
7/17/2017 12:06:42 PM
Using Digi Remote Manager to send data to Remote XBee modules
Using the API explorer and the Post function, the following example SCI request allows you to send multiple messages using different network topologies.  The first line shows how to send data ...
https://www.digi.com/Support/knowledge-base/using-digi-remote-manager-to-send-data-to-remote-x
7/17/2017 12:06:42 PM
HOW TO: Restore Digi ConnectPort LTS to Factory Default Settings
 To reset the Digi ConnectPort LTS device to its factory default settings, you can perform a firmware upgrade using the BIOS menu. This process reinstalls the firmware, effectively erasing all...
https://www.digi.com/Support/knowledge-base/how-to-restore-digi-connectport-lts-to-factory-def
7/6/2017 5:10:27 PM
Migration from OP7100 to newer Rabbit solution
 Option 1: Less hardware development BL4S200 (or BL4S210 depending on the type of Ethernet and memory they require)20-101-1220 BL4S200101-1270 BL4S200 tool kithttp://www.digi.com/products...
https://www.digi.com/Support/knowledge-base/migration-from-op7100-to-newer-rabbit-solution
7/6/2017 5:10:27 PM
HOW TO: Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connectio...
https://www.digi.com/Support/knowledge-base/how-to-establish-tcp-connections-to-xbee-nodes-usi
7/6/2017 5:10:26 PM
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 se...
https://www.digi.com/Support/knowledge-base/when-running-a-digi-esp-application-as-remote-a-re
7/6/2017 5:10:26 PM
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-module
7/6/2017 5:10:26 PM
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-mo-(1)
7/6/2017 5:10:26 PM
Digi API Frame Maker
The Digi API Frame MakerThe Digi API framemaker is a feature of the Digi XCTU tool and can be used to generate API packets for use on Digi's wireless networks..  XCTU is a free, multi...
https://www.digi.com/Support/knowledge-base/digi-api-frame-maker
7/6/2017 5:10:25 PM
FCC Modular Approval
FCC Modular ApprovalQ. What does FCC modular approval of your module get me? Does that mean that I don’t have to do any FCC testing at all?A. Well first, let’s define what the...
https://www.digi.com/Support/knowledge-base/fcc-modular-approval
7/6/2017 5:10:23 PM
RF Interference
RF InterferenceRadios communicate by creating and detecting electromagnetic waves. Radios that are designed to communicate with each other are usually tuned to transmit and receive waves of a parti...
https://www.digi.com/Support/knowledge-base/rf-interference
7/6/2017 5:10:23 PM
Using Digi's RS-232 and RS-485 RF/XBee Devices
Using Digi's RS-232 and RS-485 RF/XBee DevicesMany of Digi’s stand-alone RF modems have the ability to interface with either RS-232 or RS-485 enabled devices. When usi...
https://www.digi.com/Support/knowledge-base/using-digi-s-rs-232-and-rs-485-rf-xbee-devices
7/6/2017 5:10:23 PM
ConnectPort Display performance tips
This applies to the Digi ConnectPort Display and ConnectPort Display M22, in Remote Access (VNC) mode.   1. Disable "Hardware Acceleration" on the host PC:   This can be don...
https://www.digi.com/Support/knowledge-base/connectport-display-performance-tips
7/6/2017 5:10:23 PM
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line inter
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface?Due to enhanced security with Smart Energy gateways, it is not possible to access the comman...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-ssh-to-a-connectport-x2e-smart-e
7/6/2017 5:10:22 PM
AES Encryption
AES EncryptionDigi's XTend radio has the ability to use 256-bit AES encryption to encrypt and decrypt data that is transmitted over the air. In some applications, such as those sending financia...
https://www.digi.com/Support/knowledge-base/aes-encryption
7/6/2017 5:10:22 PM
Recovery procedure for XStream and XCite radios
This article is a guide for recovering an XStream or XCite radio that is in an unresponsive state.WARNING: Performing a recovery will restore the radio to a factory default state, all settings will...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-xstream-and-xcite-radios
7/6/2017 5:10:21 PM
AnywhereUSB compatibility with virtualization solutions
All of the AnywhereUSB models are compatible with various virtualization solutions.   Specifically, we can confirm that the more mainstream virtualization solutions, i.e. VMware ESX/ESXi, VM...
https://www.digi.com/Support/knowledge-base/anywhereusb-compatibility-with-virtualization-solu
7/6/2017 5:10:21 PM
Unable to configure AnywhereUSB IP settings, or reboot an AnywhereUSB, in the AnywhereUSB Configurat
This behavior is due to a security enhancement that was introduced in the v1.38 firmware for 2nd generation AnywhereUSBs. By 2nd generation models, we are referring to all models other than the leg...
https://www.digi.com/Support/knowledge-base/unable-to-configure-anywhereusb-ip-settings-or-reb
7/6/2017 5:10:20 PM
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/Support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
7/6/2017 5:10:20 PM
MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
MAC addresses are not printed on module's label due to space constraints. Customer needs to:Read MACs from NVRAMRead MAC from barcode on white label of module(If your module has 4 3D barcodes o...
https://www.digi.com/Support/knowledge-base/mac-addresses-are-not-printed-on-connectcard-for-i
7/6/2017 5:10:20 PM
No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this er...
https://www.digi.com/Support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
7/6/2017 5:10:20 PM
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ter...
https://www.digi.com/Support/knowledge-base/the-at-command-set
7/6/2017 5:10:20 PM
Part number for the barrel type power connector
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily avail...
https://www.digi.com/Support/knowledge-base/part-number-for-the-barrel-type-power-connector
7/6/2017 5:10:19 PM
Recommended female receptacle (header) for electrical interface to module
What is the recommended female connector (receptacle) for mounting the RF module?  XStream and XCite interface connectors The XStream and XCite radio modules are supplied with 11-pin an...
https://www.digi.com/Support/knowledge-base/recommended-female-receptacle-header-for-electrica
7/6/2017 5:10:19 PM
XCite Firmware Revision History
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single ...
https://www.digi.com/Support/knowledge-base/xcite-firmware-revision-history
7/6/2017 5:10:19 PM
XStream firmware revision history
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 ) Version 5.0 code baseVersion 5000This is the first non-beta release of the B44X code....
https://www.digi.com/Support/knowledge-base/xstream-firmware-revision-history
7/6/2017 5:10:19 PM
Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PK...
https://www.digi.com/Support/knowledge-base/using-lantronix-device-installer-and-comport-redir
7/6/2017 5:10:19 PM
Department of Defense Form 1494 (DD 1494)
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Administ...
https://www.digi.com/Support/knowledge-base/department-of-defense-form-1494-dd-1494
7/6/2017 5:10:19 PM
XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
ZigBee firmware revision history for the XBee/XBee-PRO radio modems.  10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to...
https://www.digi.com/Support/knowledge-base/xbee-xbee-pro-series-1-zigbee-module-firmware-revi
7/6/2017 5:10:19 PM
Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does no...
https://www.digi.com/Support/knowledge-base/weather-proof-antennas
7/6/2017 5:10:18 PM
Transmission distance over water
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range...
https://www.digi.com/Support/knowledge-base/transmission-distance-over-water
7/6/2017 5:10:18 PM
How to Calculate Transmission Range of Radios - Free Space Loss Calculator
While practical range testing is a preferred method to determine range, theoretical mathematical formulas can be used to predict the transmission range of Digi radios through freespace. This is the...
https://www.digi.com/Support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
7/6/2017 5:10:18 PM
Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC'''&#...
https://www.digi.com/Support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
7/6/2017 5:10:18 PM
PKG-U (PKGU) USB RF Modem Driver Files
How do I install and use the PKG-U product?The term "PKG" to a Digi 2.4 GHz, 900 MHz or 868 MHz product is the term given to a Digi produced Box product. The "U" in the termin i...
https://www.digi.com/Support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
7/6/2017 5:10:17 PM
What is the mean time between failure (MTBF) for the 9XStream?
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectanc...
https://www.digi.com/Support/knowledge-base/what-is-the-mean-time-between-failure-mtbf-for-the
7/6/2017 5:10:17 PM
Parity settings on module
Data formats supported by Digi radio modems are as follows:   By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S...
https://www.digi.com/Support/knowledge-base/parity-settings-on-module
7/6/2017 5:10:17 PM
What is happening in the main() function of my Programmable XBee Application?
After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure call of your application, follo...
https://www.digi.com/Support/knowledge-base/what-is-happening-in-the-main-function-of-my-progr
7/6/2017 5:10:17 PM
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/Support/knowledge-base/eds-file
7/6/2017 5:10:15 PM
Is there an adapter board for the Digi Connect ME?
Digi International does not have an official adapter board, but users have created them in the past, such as:http://bansky.net/blog/2008/05/adaptor-board-for-digi-connect-me/
https://www.digi.com/Support/knowledge-base/is-there-an-adapter-board-for-the-digi-connect-me
7/6/2017 5:10:14 PM
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/Support/knowledge-base/reference-guide-cable-specifications-for-building
7/6/2017 5:10:12 PM
How do I program my Linux images onto a Digi embedded module?
Single (or batch) modules you get for Linux, will only come with a pre-installed unreleased U-Boot intended for quality test purposes at Digi. Be aware this version will change from time to time: s...
https://www.digi.com/Support/knowledge-base/how-do-i-program-my-linux-images-onto-a-digi-embed
7/6/2017 5:10:11 PM
Building JFFS2 rootfs fails due to mkfs.jffs2 returns non zero exit code (Aborted). E.g.: /usr/local
This is a bug in the Linux tool mkfs.jffs2 occurring on some processors/Linux distributions.To fix it, install an updated mkfs.jffs2 binary into your toolchain, e.g. into: /usr/local/LxNETES-2.3/a...
https://www.digi.com/Support/knowledge-base/building-jffs2-rootfs-fails-due-to-mkfs-jffs2-retu
7/6/2017 5:10:11 PM
Creating partitions and updating U-Boot from U-Boot bootscript / autoscript does not work due to int
U-Boot autoscript feature is described in https://hub.digi.com/dp/path=/support/asset/u-boot-reference-manual/ Revision K in section 6. However when using this for production, it doe...
https://www.digi.com/Support/knowledge-base/creating-partitions-and-updating-u-boot-from-u-boo
7/6/2017 5:10:11 PM
How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module
Introduction This document describes how to recover a Digi Connect ME (9210), EM, & SP JTAG'less C module (hereafter defined as a module) with a user defined image. These modules however ...
https://www.digi.com/Support/knowledge-base/how-to-recover-a-digi-connect-wi-me-9210-wi-em-and
7/6/2017 5:10:10 PM
How to log and trace Firewall Rules in a TransPort routers
When using the Firewall on a TransPort router, is often needed to check if the expected traffic is matching the configured rules. This article will give the steps in order to do this analysis, bas...
https://www.digi.com/Support/knowledge-base/how-to-log-and-trace-firewall-rules-in-a-transport
7/6/2017 5:10:08 PM
Application Development for Yocto using Eclipse Yocto ADT
Application Development for Yocto using Eclipse Yocto ADT there is a very good video about getting started with Application Development for Yocto using Eclipse Yocto ADT :https://www.youtube....
https://www.digi.com/Support/knowledge-base/application-development-for-yocto-using-eclipse-yo
7/6/2017 5:10:08 PM
Where can I purchase the 1.27 mm programming cable?
you can find the programming cables at the following link:https://hub.digi.com/support/products/system-on-modules/rabbitcore-rcm4000-series   The USB cable is 20-101-1183 and the serial cable...
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-1-27-mm-programming-cable
7/6/2017 5:10:07 PM
Where can I purchase the 2mm serial programming cable 20-101-0513?
You can purchase the 2mm serial programming cable at the following link: https://hub.digi.com/support/products/system-on-modules/rabbitcore-sbc-bl-seriesP/N: 20-101-0513.
https://www.digi.com/Support/knowledge-base/where-can-i-purchase-the-2mm-serial-programming-ca
7/6/2017 5:10:07 PM
Performing a loopback test on Digi Connect and ConnectPort units using connect
 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested. 2. From the Windows CMD or a Unix/Linux "ro...
https://www.digi.com/Support/knowledge-base/performing-a-loopback-test-on-digi-connect-and-con
7/6/2017 5:10:03 PM
How to upgrade the firmware on a Digi TransPort router using a USB flash drive to version 5.2.9.13 o
 This article explains how to upgrade to firmware version 5.2.9.13 or later on a Digi TransPort or Sarian router using a USB flash drive.There are two different methods available: Method A...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-the-firmware-on-a-digi-transpor-(3)
7/6/2017 5:10:03 PM
Status LED blink codes
The status LED deals primarily how the device boots up successfully or not.  It has a secondary purpose of providing more information if a problem occurred and why it failed.   Sta...
https://www.digi.com/Support/knowledge-base/status-led-blink-codes
7/6/2017 5:10:02 PM
Understanding DCE & DTE connections
All RS232 devices that use a DB-9 connector should conform to the standard TIA/EIA-574. The device should be either DCE or DTE. DCE devices should have a female DB-9 connector, and DTE devices shou...
https://www.digi.com/Support/knowledge-base/understanding-dce-dte-connections
7/6/2017 5:10:02 PM
HOW TO: Force a Digi ConnectPort X2 or X2e Smart Energy Router to Leave a Smart Meter network with t
Introduction:The following article discusses the ability of the ConnectPort X2 or X2e for Smart Energy Router gateway to leave a Smart Energy network.  <leave_network> is one o...
https://www.digi.com/Support/knowledge-base/how-to-force-a-digi-connectport-x2-or-x2e-smart-en
7/6/2017 5:10:02 PM
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had ...
https://www.digi.com/Support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
7/6/2017 5:10:01 PM
Digi One IA/IAP Device Server Troubleshooting
Digi One IA/IAP Troubleshooting GuideA step-by-step diagnostic checklist for setting up, addressing, connecting, resetting, and upgrading the Digi One IA/IAP device.