Digi ConnectPort LTS AI Assistant
Digi ConnectPort LTS AI Assistant 
https://www.digi.com/Support/knowledge-base/Digi-ConnectPort-LTS-AI-Assistant
4/15/2024 12:52:17 PM

Digi ConnectPort TS Information Assistant Bot
Digi ConnectPort TS AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-ConnectPort-TS-LTS-Information-Assistant-Bot
3/18/2024 11:56:14 AM

Digi Connect EZ 8/16/32 Information Assistant Bot
Digi Connect EZ 8/16/32 AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-Connect-EZ-8-16-32-Information-Assistant-Bot
3/7/2024 1:04:12 PM

Modifying the “sshd_config” file for ConnectPort LTS - Terrapin Fix
The “sshd_config” file is generated when system is booting.  So you need to copy the modified “sshd_config” file to /usr2 and copy it to /etc/ssh folder using /usr2/rc...
https://www.digi.com/Support/knowledge-base/Modifying-the-sshd_config”-file
3/6/2024 1:06:37 PM

AnywhereUSB Plus Information and Videos
Overview:This article highlights various features of AnywhereUSB Plus®, to help users gain familiarity with all the devices have to offer.General Videos:Unboxing Digi AnywhereUSB 24 P...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Information-and-Videos
3/4/2024 9:31:45 AM

Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE Information Assistant Bot
Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-XBee-3-Zigbee-802-15-4-DigiMesh-BLE-Informati
2/28/2024 10:44:33 AM

Digi XBee 3 Global LTE-M Information Assistant Bot
Use this page to ask questions about your Digi XBee 3 Global LTE-M.Digi XBee 3 Global LTE-M Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-XBee-3-Global-LTE-M-Information-Assistant-(1)
2/28/2024 10:36:46 AM

Ignition Edge on Digi DAL OS devices
The following is information about deploying, running, and monitoring an Ignition Edge application running inside a Digi Containers service available on a Digi router through Digi Remote ...
https://www.digi.com/Support/knowledge-base/Ignition-Edge-on-Digi-DAL-OS-devices
2/26/2024 1:35:29 PM

Digi XBee 3 Global LTE-M Information Assistant Bot
Digi XBee 3 Global LTE-M AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-XBee-3-Global-LTE-M-Information-Assistant-Bot
2/23/2024 12:48:10 PM

How to have USB devices connected at boot using Anywhere USB Plus
When using Anywhere USB Plus to connect some USB devices to your PC via ETH, can be needed to have those USB devices automatically connected to the PC at boot without the needs to necessarily log i...
https://www.digi.com/Support/knowledge-base/How-to-have-USB-devices-connected-at-boot-using-An
2/23/2024 2:03:03 AM

Bluetooth Low Energy (BLE) Company Identifier
In Bluetooth Low Energy (BLE), the Company Identifier is a 16-bit value assigned by the Bluetooth Special Interest Group (SIG) to a specific company or organization. This identifier is used in the ...
https://www.digi.com/Support/knowledge-base/Bluetooth-Low-Energy-(BLE)-Using-the-Company-Ident
2/21/2024 4:49:06 PM

Step by Step Setup of AWUSB Plus on Win10 Service
 1. Physical connection:Connect the AWUSB Plus ETH port to your PC Network (Note: on the PC Network should be present a DHCP server, as the AWUSB Plus ETH port is by default configured to get ...
https://www.digi.com/Support/knowledge-base/Step-by-Step-Setup-of-AWUSB-Plus-on-Windows-10-(Se
2/21/2024 6:04:06 AM

How to set the time source on devices running the DAL Operating System.
The DAL Operating System offers two options to configure a time source. The time configuration under WebUI>Configuration>System>Time>Time sources are passed settings to the "n...
https://www.digi.com/Support/knowledge-base/How-to-set-the-time-source-on-devices-running-the
2/21/2024 3:14:22 AM

Send CLI commands to a DAL router via SMS
In order to have a DAL router executing CLI commands received via SMS, the following procedure can be followed: 1. Copy the content of the following python script in a txt file (You can find the s...
https://www.digi.com/Support/knowledge-base/Send-CLI-commands-to-a-DAL-router-via-SMS
2/20/2024 5:26:48 AM

Digi TX64 Information Assistant Bot
Digi TX64 Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-TX64-Information-Assistant-Bot
2/15/2024 1:03:53 PM

Digi IX20 Information Assistant Bot
Digi IX20 AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-IX20-Information-Assistant-Bot
2/15/2024 12:51:43 PM

Digi IX30 Information Assistant Bot
Digi IX30 AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-IX30-Information-Assistant-Bot
2/15/2024 12:46:51 PM

Digi PortServer TS and Digi One Information Assistant Bot
Digi PortServer TS and Digi One AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-PortServer-TS-and-Digi-One-Information-Assist
2/15/2024 12:35:52 PM

Digi Remote Manager Information Assistant Bot
Digi Remote Manager AI Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-Information-Assistant-Bot
2/15/2024 12:29:59 PM

Digi AnywhereUSB Plus Information Assistant Bot
Digi AnywhereUSB Plus Information Assistant 
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB-Plus-Information-Assistant-Bot
2/15/2024 12:07:58 PM

AnywhereUSB Plus - "A device which does not exist was specified" and other USB Application errors
The following describes a Windows OS change, which can sometimes cause USB application error "A device which does not exist was specified".  The same setting can cause othe...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-A-device-which-does-not-exist-was
2/12/2024 10:05:31 AM

Digi AnywhereUSB Plus Rough Performance Data
Digi AnywhereUSB ® Plus Rough Performance DataDigi has benchmarked performance of the AnywhereUSB Plus products. This document shows the method Digi used and the results Digi observed.Thi...
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB-Plus-Rough-Performance-Data
1/31/2024 12:54:04 PM

How to create a CA-Signed certificate using XCA application
This article explains how to create a CA-Signed certificate using XCA application.First, we need to create Certification authority (CA) certificate. Click the Certificates tabClick the New Cer...
https://www.digi.com/Support/knowledge-base/How-to-create-a-CA-Signed-certificate-using-XCA-ap
1/17/2024 3:35:09 AM

Creating custom adapter names for AIX Realport service adapters
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AI...
https://www.digi.com/Support/knowledge-base/creating-custom-adapter-names-for-aix-realport-ser
1/11/2024 9:44:38 AM

How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab.To enable the Low Latency option, select the adapter. With the adapter ...
https://www.digi.com/Support/knowledge-base/how-do-i-enable-the-write-complete-when-sent-and-o
1/11/2024 9:43:30 AM

What is the maximum number of RealPort devices my Unix system will support?
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many RealPort devices they can have per server running the Digi RealPort driver. It is a...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-number-of-realport-devices-my
1/11/2024 9:41:50 AM

Disabling telnet or ssh access to the Digi CM config menu or command line.
Modify "/etc/inetd.conf" and comment out or delete the telnet/ssh service.cp :/etc/inetd.conf" to "/usr2/inetd.conf"Add the following commands in the "/usr2/rc.user&qu...
https://www.digi.com/Support/knowledge-base/disabling-telnet-or-ssh-access-to-the-digi-cm-conf
1/11/2024 9:15:25 AM

Steps to change the radius socket ports on the Digi CM.
The radius client obtains the radius socket ports to use via the "/etc/services" file. The client only looks up the lines starting with "radius" and "radacct".Modify t...
https://www.digi.com/Support/knowledge-base/steps-to-change-the-radius-socket-ports-on-the-dig
1/11/2024 9:14:09 AM

Permanently saving iptables options on the Digi CM
Add the following command in the "/usr2/rc.user" script file just above "exit 0". Disabling telnet is just shown as one example. # Disable the telnet service from all hosts ...
https://www.digi.com/Support/knowledge-base/permanently-saving-iptables-options-on-the-digi-cm
1/11/2024 9:12:42 AM

Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Please download the most current driver from our web-site at:Digi Support Web SiteInstallation instructions:# scriptMake sure your kernel source is installed and the symbolic link is created:# rpm ...
https://www.digi.com/Support/knowledge-base/installing-acceleport-ras-and-xp-adapters-in-suse
1/11/2024 9:07:35 AM

Turning on debugging in the HP-UX realport driver.
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff.  drp_port_debug/X To see the debug flag we care about. ...
https://www.digi.com/Support/knowledge-base/turning-on-debugging-in-the-hp-ux-realport-driver
1/11/2024 9:06:18 AM

USB to PLC through SNP adapter
Symptom:I am running LogicMaster (or GE-Fanuc) under WinXP and am having problems connecting from a non-Digi USB/232 adapter to a Series 90 Micro PLC going through an SNP adapter.When I switch from...
https://www.digi.com/Support/knowledge-base/usb-to-plc-through-snp-adapter
1/11/2024 9:04:35 AM

Sending a break from an existing session with the Digi CM.
From a telnet session.If the telnet was initiated from a unix command line telnet client. Issuing the telnet escape sequence "^]" (control-right_square_bracket) will take you to the "...
https://www.digi.com/Support/knowledge-base/sending-a-break-from-an-existing-session-with-the
1/11/2024 9:03:08 AM

How to install unsigned Windows drivers over signed or inbuild drivers.
Introduction How often have you run into problems when installing or replacing signed or inbuild files with newer, unsigned versions? The “magic” behind this is called Windows File Pro...
https://www.digi.com/Support/knowledge-base/how-to-install-unsigned-windows-drivers-over-signe
1/11/2024 8:59:39 AM

Portserver II Frame Relay Trace Samples
Typing the following command will give live frame relay communication tracing:#> set trace state=on mode=concurrent mask=frame:debug The following command will turn off the tracing (this can be...
https://www.digi.com/Support/knowledge-base/portserver-ii-frame-relay-trace-samples
1/11/2024 8:57:54 AM

EtherLite Power LED is out.
 Cause: If the ON LED goes out, this means the unit is corrupt.  Solution:Try resetting the unit to factory defaults using Boot Console.To gain access to the Boot Console, you w...
https://www.digi.com/Support/knowledge-base/etherlite-power-led-is-out
1/11/2024 8:56:41 AM

Adding an XEM module to the Digi PortServer II in Windows 2000
1.  Go to Start> Settings> Control Panel. 2.  Double-click System and select the Hardware tab (see Figure 1).            &nb...
https://www.digi.com/Support/knowledge-base/adding-an-xem-module-to-the-digi-portserver-ii-in
1/11/2024 8:51:24 AM

Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom:Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails. Cause:This is a known iss...
https://www.digi.com/Support/knowledge-base/microsoft-telnet-with-portserver-results-in-double
1/11/2024 8:49:12 AM

Escape Character doesn't close Telnet Session
Symptom:After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active .  Cause:If you use the escape characte...
https://www.digi.com/Support/knowledge-base/escape-character-doesn-t-close-telnet-session
1/11/2024 8:47:53 AM

EtherLite Hung Port
Cause:If the ON LED goes out, this means the unit is corrupt.    Solution:If you have a port that doesn't seem to work, try simply moving the cable from the failing port to an u...
https://www.digi.com/Support/knowledge-base/etherlite-hung-port
1/11/2024 8:46:25 AM

EtherLite Driver and Firmware Compatibility
Symptom:I'm installing a new EtherLite, why doesn't it work with the existing drivers?Cause:There are 2 versions of EtherLite firmware: 1. RealPort (version 1.x) 2. FAS (Standard - versio...
https://www.digi.com/Support/knowledge-base/etherlite-driver-and-firmware-compatibility
1/11/2024 8:45:08 AM

Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts. These include the following models:AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort...
https://www.digi.com/Support/knowledge-base/which-digi-serial-adapter-cards-are-compatible-wit
1/11/2024 8:43:43 AM

HOW TO: Configure a Terminal for Login in SCO OpenServer 5.x
 Configuring a Port for a TerminalUse this procedure to configure a Digi serial device for a terminal. See your operating system documentation for more information on configuring a serial devi...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-for-login-in-sco-opens
1/11/2024 8:41:44 AM

Printer Configuration in SCO OpenServer Configuring a Device for a Printer Use this procedure to con
 Configuring a Device for a PrinterUse this procedure to configure a Digi serial device for a printer. Consult your operating system documentation for more information on configuring a serial ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-printer-in-sco-openserver-5-x
1/11/2024 8:40:36 AM

Error Installing Driver in AIX 5.1 (32 bit only)
 Symptom: In AIX 5.1 smit reports an error indicating that the image is not recognized.  Also, subsequent driver install attempts may require the driver image be placed in a separate dir...
https://www.digi.com/Support/knowledge-base/error-installing-driver-in-aix-5-1-32-bit-only
1/11/2024 8:39:05 AM

Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
https://www.digi.com/Support/knowledge-base/resolving-hardware-contention-irq-or-memory-confli
1/11/2024 8:36:13 AM

Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters...
https://www.digi.com/Support/knowledge-base/are-digi-pci-adapters-compatible-with-the-pci-x-sl
1/11/2024 8:34:06 AM

Problems in SCO OpenServer 5.0.6 on systems with Pentium 4 processors
We have seen problems in several instances with customers using our products on servers with Pentium 4 processors running SCO Openserver 5.0.6. The problem appears as a lockup to terminals connect...
https://www.digi.com/Support/knowledge-base/problems-in-sco-5-0-6-on-systems-with-pentium-4-pr
1/11/2024 8:32:33 AM

Are Digi drivers available with all versions of Windows XP?
The Digi drivers for products supported in Windows XP (listed below) are included with both Home and Professional versions of Windows XP. RealPort: Digi PortServer FEP5: Digi AccelePort 8r EIA-23...
https://www.digi.com/Support/knowledge-base/are-digi-drivers-available-with-all-versions-of-wi
1/11/2024 8:23:01 AM

HOW TO: Configure a Terminal For Login in Solaris
 ProcedureConnect a proper cable between the port and terminal. Invoke admintool either through the window interface, or by entering this command at a root prompt: admintoolSelect Brows...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-for-login-in-solaris
1/10/2024 3:12:12 PM

HOW TO: Configure a Modem in Solaris
 Procedure:Connect a proper cable between the port and modem.Connect to the modem with tip. tip -38400 /dev/dty/a001sThe speed (38400) and device (/dev/dty/a001s) are used as examples in the...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-in-solaris
1/10/2024 3:10:52 PM

Troubleshooting RealPort in AIX
 Check RealPort Profile:All ports used with the RealPort driver require the RealPort profile setting on the ports in order to respond reliably. To configure the appropriate profile use th...
https://www.digi.com/Support/knowledge-base/troubleshooting-realport-in-aix
1/10/2024 3:03:13 PM

Will Digi PCI serial card adapters share an IRQ with other PCI devices?
Yes. Note that conflict may occur, because PCI cards are at the mercy of system BIOS, and some PCI cards don't share very well.  For example, SCSI host adapters and network adapters ...
https://www.digi.com/Support/knowledge-base/will-digi-pci-serial-card-adapters-share-an-irq-wi
1/10/2024 2:58:49 PM

Avoiding IRQ conflicts when using a Digi PCI serial card adapter with a Dell Optiplex
In the Dell Optiplex (and a number of other systems), there is no means in the BIOS of assigning an IRQ to a PCI slot.  Each available PCI slot appears to be "hard coded" to share an...
https://www.digi.com/Support/knowledge-base/avoiding-irq-conflicts-when-using-a-digi-pci-seria
1/10/2024 2:54:36 PM

Unable to connect at 56k using AccelePort RAS 4/8
Symptom:Unable to connect at 56K when calling into the modems of the AccelePort RAS 4/8.Cause:The AccelePort RAS 4/8 has modems which are 56k v.90 analog modems. These modems have the same limitati...
https://www.digi.com/Support/knowledge-base/unable-to-connect-at-56k-using-acceleport-ras-4-8
1/10/2024 2:52:58 PM

Windows cannot see the Ports/16em or Ports/8em which is daisy chained to the Modem/4em (or /8em) mod
There is likely insufficient power to the Ports/8em (or Ports/16em) module. The Xem host adapter can usually supply sufficient power to keep two (2) Ports/Xem modules powered. Modules without powe...
https://www.digi.com/Support/knowledge-base/windows-cannot-see-the-ports-16em-or-ports-8em-whi
1/10/2024 2:50:49 PM

HOW TO: Configure a Terminal in AIX
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-in-aix
1/10/2024 2:48:44 PM

HOW TO: Configure a Terminal in HP UNIX
  Configuring a Device for a Terminal Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial d...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-in-hp-unix
1/10/2024 2:46:54 PM

HOW TO: Configure a Terminal When Using RealPort In AIX
 Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal.This procedure ass...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-terminal-when-using-realport-in
1/10/2024 2:45:01 PM

HOW TO: Create and Configure TTY Devices in AIX
 Use this procedure to create and configure TTY devices in AIX. The procedure for creating and configuring TTY devices for Digi serial ports is similar to the procedure used to create standard...
https://www.digi.com/Support/knowledge-base/how-to-create-and-configure-tty-devices-in-aix
1/10/2024 2:43:05 PM

HOW TO: Add a Digi Network Device Using Smit in AIX
 Use this procedure to add a Digi device to an AIX system using smit.ProcedureLog onto the console as super-user (root).Enter the following command: smit devicesChoose Digi Ethernet-based...
https://www.digi.com/Support/knowledge-base/how-to-add-a-digi-network-device-using-smit-in-aix
1/10/2024 2:40:48 PM

HOW TO: Configura a Modem Using RealPort in AIX
 Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem b...
https://www.digi.com/Support/knowledge-base/how-to-configura-a-modem-using-realport-in-aix
1/10/2024 2:38:53 PM

HOW TO: Configure a Printer Using RealPort in AIX
 The Digi device and RealPort should be properly installed, configured and functioning before proceeding. This procedure assumes that a tty has been created for the printer. See Creating and C...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-printer-using-realport-in-aix
1/10/2024 2:37:26 PM

HOW TO: Configure a Modem Using the Old FAS (Non-RealPort) EtherLite Driver in AIX
 Use this procedure to configure a device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-using-the-old-fas-non-rea
1/10/2024 1:32:15 PM

HOW TO: Configure a TTY Device for a Terminal Using Old FAS (Non-RealPort) EtherLite Driver
 Use this procedure to configure a terminal on a EtherLite or SCSI Terminal Server port. See your operating system documentation for more information on configuring a serial device for a termi...
https://www.digi.com/Support/knowledge-base/configuring-a-tty-device-for-a-terminal-using-old
1/10/2024 1:30:02 PM

HOW TO: Configure a Modem in AIX
HOW TO: Configure a Modem in AIXModem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it ...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-modem-in-aix
1/10/2024 1:28:15 PM

Understanding Dynamic Group Assignment (DGA) on the AnywhereUSB/14
If Enable Dynamic Group Assignment (DGA) is checked, USB ports can be re-assigned to other Group numbers "on the fly" without disrupting unaffected USB ports. This is an important feature...
https://www.digi.com/Support/knowledge-base/understanding-dynamic-group-assignment-dga-on-the
1/10/2024 1:12:45 PM

How to update the firmware on the Acceleport RAS 4/8 and Datafire RAS
Symptom:Need to update the Firmware on Acceleport RAS 4/8.Solution:Instructions for upgrading the Firmware (FEP) on Acceleport RAS and Datafire RAS series products.   1. Download th...
https://www.digi.com/Support/knowledge-base/how-to-update-the-firmware-on-the-acceleport-ras-4
1/10/2024 1:11:10 PM

Cannot use COM3 through COM9 in Citrix with Windows 2000
Symptom:After I installed my Digi product, it started on COM10.  I cannot change it and I cannot use COM3 through COM9.  Cause:This is a known issue.  Citrix has information on...
https://www.digi.com/Support/knowledge-base/cannot-use-com3-through-com9-in-citrix-with-window
1/10/2024 1:09:31 PM

Cannot change Auto-Answer setting in RRAS in Windows 2000
Symptom:RRAS always answers after two rings even if I set it to something else.Cause:This is a known issue with RRAS.Solution:Microsoft has the instructions for a registry "hack" to ...
https://www.digi.com/Support/knowledge-base/cannot-change-auto-answer-setting-in-rras-in-windo
1/10/2024 1:08:09 PM

How to enable PPP logging in Windows 2000?
Solution: See Microsoft's Q article Q234014.
https://www.digi.com/Support/knowledge-base/how-to-enable-ppp-logging-in-windows-2000
1/10/2024 1:06:15 PM

Selecting the appropriate INF file to install the Digi Neo/ClassicBoard in Windows 2000
Symptom:When installing the Digi Neo/ClassicBoard in Windows 2000, you have two .INF files to choose from: 1. Clasport.inf 2. DigiClsb.inf Which one do you need to pick?Solution:By selectin...
https://www.digi.com/Support/knowledge-base/selecting-the-appropriate-inf-file-to-install-the
1/10/2024 12:30:52 PM

Cannot change port settings in Windows 2000
 Cause: Changing the individual port configurations within Device Manager can cause corruption of the registry, so this setting is no longer available in the Windows 2000 drivers.Solution...
https://www.digi.com/Support/knowledge-base/cannot-change-port-settings-in-windows-2000
1/10/2024 12:09:55 PM

Digi ASYNC card will not install starting at COM1 in Windows 2000
Symptom:I want the serial ports of my Digi ASYNC card to start on COM1, but the adapter will not install correctly. The native serial/COM port(s) have been disabled in the BIOS prior to the install...
https://www.digi.com/Support/knowledge-base/digi-async-card-will-not-install-starting-at-com1
1/10/2024 12:08:17 PM

Error code 19 - Your registry might be corrupted
SymptomsThe Component Object Model (COM) ports that you created during the installation of a multi-port serial adapter do not start, and they are listed in Device Manager with the following error m...
https://www.digi.com/Support/knowledge-base/error-code-19-your-registry-might-be-corrupted
1/10/2024 12:06:21 PM

C/CON or EPC/CON hangs at P1 when power cycled
 Cause: The concentrator is not getting the initial signal from the host adapter because it is not connected at all, or it is connected on the wrong line.The driver is not installed or th...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-hangs-at-p1-when-power-cycled
1/10/2024 12:04:05 PM

Only the first 8 ports of a C/CON 16 work
Symptom:The first 8 ports of the C/CON 16 concentrator appear as COM ports, but the second 8 do not.Cause:The Digi adapter is configured with the wrong type of concentrator.The COM ports were remov...
https://www.digi.com/Support/knowledge-base/only-the-first-8-ports-of-a-c-con-16-work
1/10/2024 12:02:38 PM

What happens during a DgIpServ session?
This document is written so that users of the EtherLite's "DgIpServ" utility might better understand how it works, and where problems might occur if it doesn't work as expected. ...
https://www.digi.com/Support/knowledge-base/what-happens-during-a-dgipserv-session
1/10/2024 11:58:45 AM

How to add an Xem module to an EPC/CON unit in Windows 2000 or XP
Installation procedure:1. Power off the EPC/CON unit, and connect the Xem module. If you have a Modems module, it must be powered off before connecting it to the EPC/CON. 2. Turn the power ba...
https://www.digi.com/Support/knowledge-base/how-to-add-an-xem-module-to-an-epc-con-unit-in-win
1/10/2024 11:54:23 AM

Installing RealPort Source RPM Driver in RedHat Linux
Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions.1. Kill all processes running on the ports including gettys.2. Remove...
https://www.digi.com/Support/knowledge-base/installing-realport-source-rpm-driver-in-redhat-li
1/10/2024 11:52:47 AM

Ethernet hub Compatibility with Digi Powered Ethernet device
Digi has successfully tested its Powered Ethernet device line with PowerDsine powered Ethernet hubs.  For more information on PowerDsine go to www.microsemi.comNote:  Other pow...
https://www.digi.com/Support/knowledge-base/ethernet-hub-compatibility-with-digi-powered-ether
1/10/2024 11:50:20 AM

Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware.Make a note of the MAC (hardware) address located on the sticker underneath t...
https://www.digi.com/Support/knowledge-base/assiging-a-portserver-ip-address-using-rarpd-in-un
1/10/2024 11:48:29 AM

TFTP Boot Error message when booting PortServer
Problem: Getting Boot Error message from PortServer.  Solution:   The host with the bootfile may pass back a TFTP error message, which the PortServer will display in the alphanumeric ...
https://www.digi.com/Support/knowledge-base/tftp-boot-error-message-when-booting-portserver
1/10/2024 11:46:52 AM

Can a C/CON concentrator be used with an AccelePort Xem host adapter card?
It is possible to daisy-chain an Xem module off of an EPC/CON concentrator, but only if the host adapter card is an AccelePort EPC/X.  An Xem module can also be connected to the EBI port of a ...
https://www.digi.com/Support/knowledge-base/can-a-c-con-concentrator-be-used-with-an-accelepor
1/10/2024 11:44:01 AM

What is required to utilize a C/CON or EPC/CON concentrator?
The C/CON or EPC/CON concentrators are not "standalone" devices.  They must be attached to a Digi host adapter card, installed in a computer. Either type of concentrator will work w...
https://www.digi.com/Support/knowledge-base/what-is-required-to-utilize-a-c-con-or-epc-con-con
1/10/2024 11:39:03 AM

The "set auth" ability on the PortServer II doesn't work properly
The "set auth" command does not properly control access to the ports by IP addresses in PortServer II firmware versions 3.1.5, 3.1.9, 3.1.10, and 3.1.11.To get the proper access control v...
https://www.digi.com/Support/knowledge-base/the-set-auth-ability-on-the-portserver-ii-doesn-t
1/10/2024 11:35:57 AM

"Display must be set" error installing RealPort driver in SCO OpenServer
Symptom:In SCO OpenServer, when installing the RealPort driver from the CD with ./setup, a message "DISPLAY must be set to a valid display running X" appears.Solution:From the command pro...
https://www.digi.com/Support/knowledge-base/display-must-be-set-error-installing-realport-driv
1/10/2024 11:31:35 AM

"Display must be set" error when installing MPI in SCO OpenServer
Symptom:In SCO OpenServer, when installing the driver from the CD with ./setup, the message "DISPLAY must be set to a valid display running X" appears.Solution:From the command prompt: &...
https://www.digi.com/Support/knowledge-base/display-must-be-set-error-when-installing-mpi-in-s
1/10/2024 11:29:48 AM

Which auxiliary power supply should be used with my PORTS Xem modules?
The recommended Digi power supply for use with the AccelePort Xem PORTS modules is P/N 76000109 for North American use. It is a 7.5 volt, .8 amp power supply. It is usually not required until add...
https://www.digi.com/Support/knowledge-base/which-auxiliary-power-supply-should-i-use-with-my
1/10/2024 11:28:15 AM

MR2110 GPRS Status
MR2110 LED Status* - Steady OnO - Off ® - Flashing or Flickering ¤ - Single Flash, 3 second pause ¥ - Double Flash, 3 second pause(An un-populated box means that the stat...
https://www.digi.com/Support/knowledge-base/mr2110-gprs-status
1/10/2024 11:24:46 AM

Using Internet Explorer FTP to copy files to a Digi TransPort router
Connect to the Digi TransPort router using DUN to the special number 123 and enter username and password   Open Internet Explorer and access the URL ftp://1.2.3.4/   Go to File...
https://www.digi.com/Support/knowledge-base/using-internet-explorer-ftp-to-copy-files-to-a-dig
1/10/2024 11:23:29 AM

Pinout for Portserver II 16 power supply connector
Pinout of the Portserver II 16 Power connector are as follows:1 -- COM 2 -- GND 3 -- +5v 4 -- -12v 5 -- +12v
https://www.digi.com/Support/knowledge-base/pinout-for-portserver-ii-16-power-supply-connector
1/10/2024 11:21:54 AM

Installing or Upgrading the RealPort driver in AIX
To Remove Old Applied Driver:Any previous driver versions must be removed prior to installing a new version.Define all associated Realport sa devices to save device configuration, this should be do...
https://www.digi.com/Support/knowledge-base/installing-or-upgrading-the-realport-driver-in-aix
1/10/2024 11:16:27 AM

Installing RealPort in SCO OpenServer
If you have an existing version of RealPort software installed, this will need to be removed first.Prior to removing, you may want to make backup copies of the following files: /etc/inittab and /et...
https://www.digi.com/Support/knowledge-base/installing-realport-in-sco-openserver
1/10/2024 11:13:58 AM

What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
https://www.digi.com/Support/knowledge-base/what-type-of-public-key-authentication-do-the-port
1/10/2024 11:09:50 AM

Why am I getting locked out or no longer able to change my root password after upgrading firmware on
This problem only occurs when upgrading from very early (pre-1.1.0) Digi CM firmware to anything newer. The problem is caused by the addition of Shadow Password support, which occured in the 1.1.0...
https://www.digi.com/Support/knowledge-base/why-am-i-getting-locked-out-or-no-longer-able-to-c
1/10/2024 10:16:58 AM

How to turn off LEDs on a cellular router running DAL.
DAL Cellular routers allow for certain LEDs to be turned off. This can be helpful for privacy, safety, or power consumption.The DAL Operating System allows you to turn off all LED indicators exclud...
https://www.digi.com/Support/knowledge-base/How-to-turn-off-LEDs-on-a-cellular-router-running
1/3/2024 7:20:54 AM

How to configure a Static IP address on an AnywhereUSB Plus via command-line interface (CLI)
This KB article is applicable to AnywhereUSB Plus models, which run the DAL Operating System.By default, the Ethernet interfaces on all AnywhereUSB Plus models are configured with DHCP clients enab...
https://www.digi.com/Support/knowledge-base/How-to-configure-a-Static-IP-address-on-an-Anywher
12/28/2023 3:25:37 PM

How to install the AnywhereUSB Manager in Windows
The AnywhereUSB Manager software is specific to the AnywhereUSB Plus models and not compatible with the legacy/1st generation AnywhereUSB or G2/2nd generation AnywhereUSB models, which use differen...
https://www.digi.com/Support/knowledge-base/How-to-install-the-AnywhereUSB-Manager-in-Windows
12/28/2023 12:53:28 PM

Can a DAL-based device in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Passthrough mode on a DAL-based device (a Digi device that runs the DAL Operating System) should not inherently interfere with connectivity to Digi Remote Manager.Related links:Mee...
https://www.digi.com/Support/knowledge-base/Can-a-DAL-based-device-in-IP-Passthrough-mode-conn
12/27/2023 4:25:35 PM

How to update AnywhereUSB Plus firmware
Applies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The AnywhereUSB Plus firmware - sometimes referred to as system firmware or DAL EOS firmware - may be updated via ...
https://www.digi.com/Support/knowledge-base/How-to-upgrade-AnywhereUSB-Plus-firmware
12/20/2023 5:41:10 PM

How to backup the configuration of an AnywhereUSB Plus device
Applies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The configuration of an AnywhereUSB Plus device may be saved to a file and later used to restore the configur...
https://www.digi.com/Support/knowledge-base/How-to-backup-the-configuration-of-an-AnywhereUSB
12/20/2023 4:39:02 PM

Setting up and getting started with AnywhereUSB Plus
This article provides a link that explains what comes with each AnywhereUSB Plus model, how to install the necessary software, and how to connect the hardware. After you have verified the...
https://www.digi.com/Support/knowledge-base/Setting-up-and-getting-started-with-AnywhereUSB-Pl
12/12/2023 12:18:06 PM

How to install the AnywhereUSB Plus Manager
The AnywhereUSB Plus Manager can be found on the Digi website. The steps required to find and download the Manager are defined below.Navigate to the support site on digi.com.Enter the sea...
https://www.digi.com/Support/knowledge-base/How-to-install-the-AnywhereUSB-Plus-Manager
12/12/2023 10:24:58 AM

How to find firmware for your product
The firmware for your Digi product can be found on the Digi website. The steps required to find and download your firmware are defined below.Navigate to the support site on digi.com.Enter the name ...
https://www.digi.com/Support/knowledge-base/HOW-TO-Find-Firmware-for-your-Product
12/12/2023 8:47:23 AM

HOW TO: Configure an XBee Gateway, ConnectPort X2e ZB Cellular, or ConnectPort X2e SE for a Device C
In order to access the built-in WebUI of your XBee Gateway or ConnectPort X2e for Smart Energy, you first need to know the Local IP address of the Gateway.  Often you can check ...
https://www.digi.com/Support/knowledge-base/how-to-configure-an-xbee-gateway-connectport-x2e-z
10/31/2023 6:04:17 PM

An introduction to SPI on XBee radios
IntroductionPurpose and ScopeThe purpose of this document is to specify how to use SPI on XBee. As of the date of this writing, SPI is available on the following XBee radios:2.4Ghz: XBee ZigBee S...
https://www.digi.com/Support/knowledge-base/an-introduction-to-spi-on-xbee-radios
10/31/2023 5:51:45 PM

Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
https://www.digi.com/Support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
10/31/2023 5:35:09 PM

Large Radio Network Considerations and Solutions
The purpose of this guide is to help various engineers and decision makers understand limitations of the different protocols as well as guide deployment teams to design their networks around said l...
https://www.digi.com/Support/knowledge-base/Large-Radio-Network-Considerations-and-Solutions
10/10/2023 2:34:58 PM

Explanation of Digi RF Module Part Numbers
 Let us take a few examples to decode different XBee part numbers. We have divided this article based on different XBee families as the format used by one family might be different from o...
https://www.digi.com/Support/knowledge-base/Explanation-of-Digi-XBee-Part-Numbers
9/21/2023 12:00:08 AM

modifying the password for http(s) & CLI, does not modify the password for the device discovery tool
customer modified the password for user=root which has impact on http, https, telnet, ssh (CLI) access but still the device discovery tool, using Advanced device discovery protocol (ADDP) requires ...
https://www.digi.com/Support/knowledge-base/modifying-the-password-for-http(s)-CLI-does-not-mo
9/18/2023 10:23:26 AM

Compiler bug in Dynamic C 9.30 through 9.62A
Digi has discovered a bug present in Dynamic C 9.30 (but not 9.25) related to code generation for assigning 8-bit values to 16-bit variables via a pointer.Please view Compiler bug in DC 9.30 a...
https://www.digi.com/Support/knowledge-base/Compiler-bug-in-Dynamic-C-9-30-through-9-62A
9/15/2023 2:29:29 PM

Dynamic C registration and Download
Dynamic C is provided for download at the links below.  In order to download the software complete registration is necessary.  If the registration is not filled in properly it will delay ...
https://www.digi.com/Support/knowledge-base/Dynamic-C-registration-and-Download
9/15/2023 12:36:05 PM

How to extract program from flash with Rabbit modules
There is a program that extracts the entire flash content or just the firmware(extract_flash.c).  This is available with Dynamic C latest releases at Digi’s website under 9.62A and ...
https://www.digi.com/Support/knowledge-base/How-to-extract-program-from-flash-with-Rabbit-modu
9/15/2023 11:44:10 AM

How to disable the AUTO-MIDX in Dynamic C for RCM4000 and RCM6000 modules
The ethernet is set by default to auto-detect cable type MDI/MDIX.  This define is in the BOARD_DEPS.LIB file. To disable auto MDIX,  Define DMAETH100_PXDR_AMDIX_EN as...
https://www.digi.com/Support/knowledge-base/How-to-disable-the-AUTO-MIDX-in-Dynamic-C-for-RCM4
9/15/2023 11:15:58 AM

Consolidation of Rabbit product SKUs and the recommended replacements
See link below for complete list of recently discontinued and replacements for current Rabbit products.Discontinued Rabbit Products 
https://www.digi.com/Support/knowledge-base/Consolidation-of-Rabbit-product-SKUs-and-the-recom
9/12/2023 10:59:05 AM

Does CC8M Nano support Dualboot+Trustfence (Yocto)?
Yes, it’s supported.Dualboot is a partition/boot strategy and should be independent of having TrustFence enabled or not.
https://www.digi.com/Support/knowledge-base/Does-CC8M-Nano-support-Dualboot-Trustfence-(Yocto)
9/12/2023 12:32:28 AM

What kind of Antenna protection circuit is in CCMP133?
On the ConnectCore MP1 modules (both the 13 and 15) we are using an integrated wireless solution from Murata. These modules do not require any external matching on the antenna path, so we are just ...
https://www.digi.com/Support/knowledge-base/What-kind-of-Antenna-protection-circuit-is-in-CCMP
9/11/2023 4:42:35 AM

Does Micro SIM work on CC8X SBC Pro board?
Yes, Digi confirms that the SIM socket on the SBC Pro works fine. You need to use a PCIe modem.Digi supported several PCIe modems but because this was third party hardware and every modem had their...
https://www.digi.com/Support/knowledge-base/Does-Micro-SIM-work-on-CC8X-SBC-Pro-board
9/11/2023 3:25:11 AM

Deleting Child Accounts through X-ON
When deleting child accounts from a parent account, the following changes will occur in the account, device, gateway, and application records. Account Record: The account record is deleted fro...
https://www.digi.com/Support/knowledge-base/Deleting-Child-Accounts-through-X-ON
9/8/2023 10:51:51 AM

ConnectPort TS 8/16 (and MEI) POST update requirement for older hardware
When trying to update an older ConnectPort TS 8/16 (and MEI) to the latest firmware version, an error message might be displayed such as "unable to update firmware".In such cases, some ha...
https://www.digi.com/Support/knowledge-base/ConnectPort-TS-8-16-(and-MEI)-POST-update-requirem
9/7/2023 3:20:15 AM

Digi XBee3 Cellular Selection Guide
Digi has updated its cellular modules offerings and now all XBee3 Cellular modules are available for deployment across the globe. However, with multiple options to choose from, it might get confusi...
https://www.digi.com/Support/knowledge-base/Digi-XBee3-Cellular-Selection-Guide
9/6/2023 3:05:26 AM

Can I use an XBee 3 Zigbee module with an XBee X2, X2E, Industrial Gateway or other Gateway product?
An XBee 3 Zigbee module can be used with the XBee S2C Gateway and  X2 products containing an XBee S2C or XBee product operating on the Zigbee 2.4 GHz protocol. For example, the ...
https://www.digi.com/Support/knowledge-base/Can-I-use-an-XBee-3-Zigbee-module-with-an-XBee-X2
9/5/2023 3:37:28 PM

Can two adjacent Digi XBee3 Cellular modules communicate with each other?
With firmware versions 11416/31016 onwards, Digi XBee3 Cellular LTE-M/NB-IoT modules and Digi XBee3 Cellular LTE Cat 1 modules support direct communication between two units over their BLE (Bluetoo...
https://www.digi.com/Support/knowledge-base/Can-two-adjacent-Digi-XBee3-Cellular-modules-commu
9/5/2023 3:25:20 PM

How to configure inter VLAN routing with switchport bridge mode
This article explains how to configure inter VLAN routing with switchport bridge mode.1.    First, we need to create a new bridge instance and switch the bridge type to “switch...
https://www.digi.com/Support/knowledge-base/How-to-configure-inter-VLAN-routing-with-switchpor
8/28/2023 3:25:44 AM

How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication 1. Digi DAL device configuration.Please add a new authentication Method and select a RADIUS name in the...
https://www.digi.com/Support/knowledge-base/How-to-setup-a-Digi-DAL-device-and-Microsoft-NPS-s
8/28/2023 2:51:08 AM

New Connect ME 9210 -C DC-ME-Y402-C PN:(1P)50001528-36 modules won’t run our NET+OS image.bin app
Some customers with existing NET+OS firmware are having issues (not booting) when running their firmware (image.bin or rom.bin or both) on new modules delivered after May 2022.  Specifically N...
https://www.digi.com/Support/knowledge-base/New-Connect-ME-9210-C-DC-ME-Y402-C-PN-(1P)50001528
8/18/2023 9:04:15 AM

DAL Router IP Passthrough mode multiple sources
A DAL router can be configured to operate in IP Passthrough mode, which means that the device passes the IP address assigned to it on a WAN or cellular modem interface, to a client connec...
https://www.digi.com/Support/knowledge-base/DAL-Router-IP-Passthrough-mode-multiple-sources
8/11/2023 3:04:51 AM

What are the devices limits on Remote Manager Accounts
When a specified quantity of DRM licenses is purchased (available licenses), this is reflected in the Device Limit and can be checked in DRM  at System > Accounts clicking on the ...
https://www.digi.com/Support/knowledge-base/DRM_DeviceLimit_Main_Sub_Account
8/7/2023 8:24:12 AM

ConfigTool User Guide
Navigating to the ConfigTool Navigating to the configuration page requires the user to select the IEC dropdown within Configuration on the left-hand navigation menu.   Figure 1&...
https://www.digi.com/Support/knowledge-base/ConfigTool-User-Guide
7/21/2023 2:44:52 AM

Understanding the Channel command and how it works
In the IEEE 802.15.4 2.4GHz standard, there are a total of 16 available channels to operate on. Unlike WiFi, the first channel in the 802.15.4 IEEE standard starts with channel 11 (0x0B) and ends w...
https://www.digi.com/Support/knowledge-base/Understanding-the-Channel-command-and-how-it-works
7/13/2023 9:01:07 AM

PortServer, ConnectPort, AnywhereUSB, Digi One or Digi Connect device is locking up periodically
Symptom: your Digi terminal server, serial converter or AnywhereUSB hub is hanging, not responding or locking up from time to time. You can recover by performing a power cycle or reboot.root cause ...
https://www.digi.com/Support/knowledge-base/PortServer-ConnectPort-AnywhereUSB-Digi-One-or-Dig
7/3/2023 6:14:46 AM

AnywhereUSB Plus Firmware update failing, image failed verification
some people have reported that update to a newer firmware is failing on their AnywhereUSB Plus products.When using the feature "Download from Server", root cause of the failure might be a...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Firmware-update-failing-image-fai
7/3/2023 3:58:39 AM

How to Change the firmware on a Digi XBee Gateway (Connect Port X2) using Digi Remote Manager
This article explains the process of updating the firmware on a Digi XBee Gateway (Connect Port X2) via the Digi Remote Manager service.  This article assumes that you already have a Digi Remo...
https://www.digi.com/Support/knowledge-base/How-to-Change-the-firmware-on-a-Digi-XBee-Gateway
6/23/2023 10:44:36 AM

How to run AnywhereUSB Manager on Linux without GUI
Please note:These instructions are provided "as-is", have been tested and proven working at the time of writing. For any support or issues, an Expert Agreement will be required. ...
https://www.digi.com/Support/knowledge-base/How-to-run-AnywhereUSB-Manager-on-Linux-without-GU
6/20/2023 8:47:39 AM

How to enable and configure routing using VLAN sub-interfaces with bonding
This article will explain how to enable and configure routing using VLAN sub-interfaces with bonding interfaces. At first step we need set up Ethernet bonding interface:     C...
https://www.digi.com/Support/knowledge-base/How-to-enable-and-configure-routing-using-VLAN-sub
6/20/2023 8:17:57 AM

Digi Remote Manager data usage for DAL-based products
This KB article is intended to give users an understanding of how much data the Digi Remote Manager (Digi RM) connecton/client typically uses, for Digi products that run the modern DAL Operating Sy...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-data-usage-for-DAL-based-produ
6/15/2023 6:16:01 PM

RealPort for Windows error code 13 and 14
Issue:  When attempting to install the RealPort driver for Windows, the user may get an error code 13 or error code 14.Cause:  These errors are often caused by a hidden device reserving a...
https://www.digi.com/Support/knowledge-base/RealPort-for-Windows-error-code-13-and-14
6/15/2023 3:50:22 PM

Edgeport 'Unable to copy difxapi.dll to system32 folder error = 80'
When installing the Edgeport driver for Windows, users may be concerned with the following error message that may appear in the popup window:Unable to copy difxapi.dll to system32 folder error = 80...
https://www.digi.com/Support/knowledge-base/Edgeport-Unable-to-copy-difxapi-dll-to-system3-(1)
6/15/2023 3:39:52 PM

Read Only and Custom User Roles on DRM
Why a Digi Remote Manager (Digi RM) Read-Only user can see all actions as allowed? What is the difference with Custom Users? This Article provide clarification and examples on this aspect of D...
https://www.digi.com/Support/knowledge-base/Read-Only-and-Custom-User-Roles-on-DRM
6/15/2023 8:42:22 AM

How to update the firmware on a Digi XBee Industrial Gateway using Digi Remote Manager
Often, a Digi XBee Industrial Gateway (XIG) is located in a remote location where the Administrator of the network is unable to directly talk to the device or manage it.  In order to correct t...
https://www.digi.com/Support/knowledge-base/How-to-update-the-firmware-on-a-Digi-XBee-Industri
6/5/2023 9:58:54 AM

How to upgrade firmware on an IX15 using Digi Remote Manager
From time to time, it does become necessary to perform a firmware upgrade on a remote device such as an IX15 for a wide range of reasons.   Generally, this would require a truck roll cost...
https://www.digi.com/Support/knowledge-base/How-to-upgrade-firmware-on-an-IX15-using-Digi-Remo
5/23/2023 8:12:12 AM

What is the Device Service Status On Digi Remote Manager?
The device  Service Status is shown on the Device Details of a device on DRM and can assume two values: "In Service" or "In Maintenance Window":        ...
https://www.digi.com/Support/knowledge-base/What-is-the-Device-Service-Status-On-Digi-Remote-M
5/10/2023 8:55:37 AM

How to update firmware on an XBee Cellular module via Digi Remote Manager
These directions assume that you have the XBee module already added to your Digi Remote Manager account and that the module is configuured to be connected to Digi Remote manager via its AT commands...
https://www.digi.com/Support/knowledge-base/How-to-update-firmware-on-an-XBee-Cellular-module
3/28/2023 9:56:58 AM

Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.
In this article, we will describe how to configure Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.Sometimes it is necessary to provide access to...
https://www.digi.com/Support/knowledge-base/Port-forwarding-in-an-IPsec-VPN-tunnel-with-the-ov
3/22/2023 5:17:27 AM

DAL Router IP Passthrough mode + WiFi AP
When a DAL router needs to operate in passthrough mode and WiFi AP at the same time, the configuration will differ from the usual default one, where the WiFi AP and the LAN inte...
https://www.digi.com/Support/knowledge-base/DAL-Router-IP-Passthrough-mode-WiFi-AP
3/7/2023 7:23:53 AM

Configure a DAL Router with an LTE Module to Use PDN 1
Some providers and SIM cards, especially when using a private APN, will expect PDN 1 to be used or the router will fail to connect.If your DAL router is not establishing a cellular connection on LT...
https://www.digi.com/Support/knowledge-base/Configure-a-DAL-Router-with-an-LTE-Module-to-Use-P
2/20/2023 9:04:55 AM

How to use “Disconnect From Device” function in Anywhere USB Plus after DAL 22.11.48.10 firmware
Before DAL firmware 22.11.48.10 it was possible to disconnect a single USB device belonging to a connected group on Anywhere USB manager.Because of the new Power cycle on disconnect feature, introd...
https://www.digi.com/Support/knowledge-base/How-to-use-Disconnect-From-Device”-function-in-Any
2/20/2023 8:02:17 AM

how to transfer the complete Linux log to a syslog server (DAL)
Many Digi routers and network infrastructure devices are running the Digi Accelerated Linux (DAL) operating system.In this system you can configure (several) external syslog server(s) to receive no...
https://www.digi.com/Support/knowledge-base/how-to-transfer-the-complete-Linux-log-to-a-syslog
2/15/2023 1:26:33 AM

Digi Containers SDK
The following is information about creating, deploying, running, and monitoring a container for the Digi Containers service in Digi Remote ManagerDisclaimer:  Digi provides a compute...
https://www.digi.com/Support/knowledge-base/Digi-Containers-SDK
1/3/2023 2:49:20 PM

How to switch to Anywhere USB Manager Service Mode when installed as stand-alone using CLI
One of the first steps of getting started with Anywhere USB Plus products, is to install the Anywhere USB Manager software. The best practice is to determine which Installation mode is more suitabl...
https://www.digi.com/Support/knowledge-base/How-to-switch-to-Anywhere-USB-Manager-Service-Mode
12/29/2022 2:06:38 AM

Windows uninstall problems AnywhereUSB Plus driver
When experiencing problems in Windows uninstalling the AnywhereUSB Manager + driver used for the AnywhereUSB Plus products:a) make sure you are uninstalling as local Windows Administratorb) make su...
https://www.digi.com/Support/knowledge-base/Windows-uninstall-problems-AnywhereUSB-Plus-driver
12/23/2022 5:42:46 AM

AnywhereUSB Plus and Windows USB power saving to avoid disconnection
When remotely using USB devices plugged into a Digi AnywhereUSB or AnywhereUSB Plus product, you might run into a disconnection from the USB device.This can be caused by temporary network outage, d...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-and-Windows-USB-power-saving-to-a
12/23/2022 4:40:53 AM

How to enable redundancy with IP network failure on an AnywhereUSB
In this article, we will describe How to enable redundancy with IP network failure on an AnywhereUSB 24 Plus device. The Digi AnywhereUSB/14 family had a feature called  "IP Network ...
https://www.digi.com/Support/knowledge-base/How-to-enable-redundancy-with-IP-network-failure-o
12/20/2022 9:01:08 AM

Digi Remote Manager: Data Usage for DAL Products
SummaryAverage monthly data usage: 4.68MB on cellular connections18.1 MB on non-cellular connections (wired Ethernet, Wi-Fi client, PPPoE, etc)no configuration/firmware updatesDigiRM-related config...
https://www.digi.com/Support/knowledge-base/Data-Usage-for-DAL-Products
12/7/2022 9:15:05 AM

Frag Attack Security Information
To all Digi International Customers,Digi’s Security Team has been reviewing nine related CVEs, more commonly known as Frag Attack. Frag Attack, or fragmentation and aggregation attacks, state...
https://www.digi.com/Support/knowledge-base/Frag-Attack-Security-Information
12/2/2022 9:58:05 AM

Digi EX12 Connectivity issues with AT&T SIMs missing 'attm2mglobal' APN
Problem StatementIt has been observed with some AT&T SIM cards that the Digi EX12 will obtain an IP address from the AT&T network, but the Digi EX12 will not route any traffic over the Mobi...
https://www.digi.com/Support/knowledge-base/EX12-Connectivity-issues-with-AT-T-SIMs-missing-at
11/29/2022 10:21:31 AM

Command Description Document v4.29
The sample commands listed in this document represent all of the user-defined parameters in the 9XStream and 24XStream wireless modules up to firmware version 4.29.  Relevant FilesCommand...
https://www.digi.com/Support/knowledge-base/command-description-document-v4-29
10/17/2022 4:01:39 PM

How to configure Web filtering on a Digi device without using an external service
If you need to allow access to specific DNS hostnames on your Digi device, please set those host names in the DNS servers list.Configuration> Services>DNS>DNS servers The Web GUI does...
https://www.digi.com/Support/knowledge-base/How-to-configure-Web-filtering-on-a-Digi-device-wi
10/10/2022 4:14:19 AM

Does RCM6700 support CAN bus via FIM and is there detailed information available
There is limited support for FIM for the RCM6700, we do not provide samples, the only information available is in the RCM6000 Microprocessor's User's Manual linked below;The RCM6700 ha...
https://www.digi.com/Support/knowledge-base/Does-RCM6700-support-CAN-bus-via-FIM-and-is-there
9/22/2022 3:28:32 PM

Are RF module variants of two different countries compatible with each other ?
It is not possible for two Digi RF module variants (like XBee Pro SX 900) of different countries to communicate with each other. There is also no option available to make them compatible by softwar...
https://www.digi.com/Support/knowledge-base/Are-RF-module-variants-of-two-different-countries
9/21/2022 4:12:25 AM

Difference between Digi XBee S2C and Digi XBee S2C Pro NG modules
The Digi XBee S2C Pro NG module has been released as an alternative to Digi XBee Zigbee modules that are not readily available due to supply constraints. Please review below points to figure out h...
https://www.digi.com/Support/knowledge-base/Difference-between-Digi-XBee-S2C-and-Digi-XBee-S2C
9/2/2022 2:19:58 AM

How to configure a Digi device against TACACS authentication on a Cisco ISE
1.       With Internal users identity, you have to create an account on the Cisco ISE local users database: 2.       Create a Network De...
https://www.digi.com/Support/knowledge-base/How-to-configure-a-Digi-device-against-TACACS-auth
9/1/2022 7:04:24 AM

How to configure Cisco Umbrella Web filtering on a Digi device
Task one:  Generate a Cisco Umbrella API token Log into the Cisco Umbrella Dashboard (https://dashboard.umbrella.com).On the menu, select Admin > API Keys. The API Key...
https://www.digi.com/Support/knowledge-base/How-to-configure-Cisco-Umbrella-Web-filtering-on-a
9/1/2022 6:28:19 AM

bitbake fails for cloudconnector_git.bb src/cc_firmware_update.c:39:10: fatal error: swupdate_status
cloudconnector gained functionality. Those changes introduced some dependencies. you need to update or DEY with: In your DEY installation (e.g. /usr/local/DEY-xy/): repo sync in your project: b...
https://www.digi.com/Support/knowledge-base/bitbake-fails-for-cloudconnector_git-bb-src-cc_fir
8/10/2022 7:05:52 AM

Python on EX-series Digi Devices
Starting in firmware version 21.11.60.63, python is not included in the base firmware for EX-series devices.  This includes the following device types: Digi EX12Digi EX12-PRDigi EX15Digi EX15...
https://www.digi.com/Support/knowledge-base/Python-on-EX-series-Digi-Devices
6/15/2022 10:18:03 AM

AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
https://www.digi.com/Support/knowledge-base/AVIEW-to-Digi-Remote-Manager-(Digi-RM)-Migration
5/10/2022 9:43:51 AM

3G sunset Digi firmware required updates
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi devices tha...
https://www.digi.com/Support/knowledge-base/3G-sunset-Digi-firmware-required-updates
3/30/2022 3:29:59 PM

How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware 22.2.9.85 or newer might not be able to connect to Digi Remote Manage...
https://www.digi.com/Support/knowledge-base/How-to-reset-erase-the-Digi-Remote-Manager-certifi
3/17/2022 5:25:58 AM

XBee 16-bit vs 64-bit addressing
Digi XBee 2.4GHz devices work on the 802.15.4 MAC layer, which utilizes 16-bit and 64-bit addresses. This article will explain the differences between the two address types and how they are impleme...
https://www.digi.com/Support/knowledge-base/XBee-16-bit-vs-64-bit-addressing
3/17/2022 12:00:00 AM

Script to Correct 3G Sunset Issues with Telit Modems
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides an additional script that needs to be run on Digi IX14 and...
https://www.digi.com/Support/knowledge-base/Script-to-Correct-3G-Sunset-Issues-with-Telit-Mode
3/11/2022 2:37:23 PM

How To: Update Digi Remote Manager "Last Update" Time Daily via Automation
Digi Remote Manager® is a platform which is home to many devices and the data which they provide, both about themselves, as well as data about other devices and processes which they know about....
https://www.digi.com/Support/knowledge-base/How-To-Update-Digi-Remote-Manager-Last-Update-Time
3/4/2022 11:36:37 AM

How To: Restore configuration from Support Report
A DAL Support Report contains the complete device configuration.However for security reasons passwords are NOT included.If you have a support report from a device, you can restore the configur...
https://www.digi.com/Support/knowledge-base/How-To-Restore-configuration-from-Support-Report
2/25/2022 4:36:25 PM

How To: Customize a DAL Backup Configuration File
 Background The configuration backup file can be obtained from a DAL device using either the CLI, local web UI, or Digi Remote Manager. The backup file you get is a gzipped tarball with a .bi...
https://www.digi.com/Support/knowledge-base/How-To-Customize-a-DAL-Backup-Configuration-File
2/23/2022 4:55:53 PM

Firewall concerns for outbound EDP connections to Digi Remote Manager
Prerequisites:This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise co...
https://www.digi.com/Support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
2/21/2022 11:48:18 AM

External access to the web interface of a DAL device on a different port than default
If you wish to get external access to the web interface of a DAL device on a different port than default which is 443 you have two options. If you want to add an additional port to access Web UI a...
https://www.digi.com/Support/knowledge-base/External-access-to-the-web-interface-of-a-DAL-devi
2/21/2022 7:17:28 AM

silent unattended installation without GUI of AnywhereUSB Plus driver and AnywhereUSB Manager
In some environments system administrators prefer to install drivers without graphical user interface (GUI) and just want to run scripts for installation. AnywhereUSB Manager might need to be insta...
https://www.digi.com/Support/knowledge-base/silent-unattended-installation-without-GUI-of-Anyw
2/14/2022 5:32:37 AM

How to update the XBee module settings on an IX15 XBee Gateway
In order to update the XBee Settings on an IX15, you will need to use the XCTUNG software which can be downloaded from https://hub.digi.com/support/products/xctu/   The IX15 uses Profiles to...
https://www.digi.com/Support/knowledge-base/How-to-update-the-XBee-module-settings-on-an-IX15
2/9/2022 1:11:42 PM

IX15 - How to block LAN traffic from going over Cellular Connection
By default, the IX15 and related products are Cellular Routers. What that means is the IX series of routers will route traffic form the LAN port over the Cellular connection. To disable this, the f...
https://www.digi.com/Support/knowledge-base/IX15-How-to-block-traffic-from-LAN-from-going-over
1/31/2022 10:11:09 AM

Experimenting with Remote Manager monitors (i.e. web hooks)
IntroductionMonitor IntroductionPush MonitorsQuery MonitorsEvent typesAlerting IntroductionAlert UI - Classic Receive Monitor EventsSetup an AlertSetting up the MonitorReceiverCreate the monitorWat...
https://www.digi.com/Support/knowledge-base/How-To-Experimenting-with-Remote-Manager-monitors
1/26/2022 4:36:35 PM

How to Receive E-Mail Notification of Digi Remote Manager Alarm Activity
Introduction This article describes how to configure Digi Remote Manager to provide E-Mail notification of Alarm activity from your devices on Digi Remote Manager.Note: This article assumes t...
https://www.digi.com/Support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
1/13/2022 5:08:10 PM

How to set up access to a DAL router file system via the SFTP protocol
The SFTP protocol runs over the SSH protocol, therefor, if you wish to get access to a DAL router  file system via SFTP, you must first verify that SSH access to the device is enabled. Naviga...
https://www.digi.com/Support/knowledge-base/How-to-set-up-access-to-a-DAL-router-file-system-v
12/30/2021 6:06:02 AM

Discover XBee network on an IX15
From time to time, you may want to know what XBee modules are on your XBee network.  This can be done via the IX15. You can make this simple by running the following commands or functions on ...
https://www.digi.com/Support/knowledge-base/Discover-XBee-network-on-an-IX15
11/12/2021 11:29:22 AM

Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
https://www.digi.com/Support/knowledge-base/Stream-Queries-in-Digi-Remote-Manager-UI-3-x
10/26/2021 11:51:02 PM

Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
https://www.digi.com/Support/knowledge-base/Whats-New-In-Digi-Remote-Manager-3
10/6/2021 4:24:18 PM

How to compile multiple kernel images at the same time with Yocto
On the board, we have two processors of the same series. However, we want to have a different kernel configuration and device tree for both processors. Take an example: 1. Processor X -> defco...
https://www.digi.com/Support/knowledge-base/How-to-compile-multiple-kernel-images-at-the-same
9/30/2021 1:31:49 PM

Rabbit Field Utility(RFU)
When using the RFU utility on a Windows 7 and a Windows 10 PC or laptop you will need to install the proper drivers in order for the RFU to communicate with the Rabbit board.  If you do not in...
https://www.digi.com/Support/knowledge-base/Rabbit-Field-Utility(RFU
9/29/2021 9:41:31 AM

Use RADIUS for Device Administration with Cisco ISE server
With Internal users identity, you have to create an account on the Cisco ISE local users database:  With the next step, you have to add your device as a Radius client on the Cisco ISE server:...
https://www.digi.com/Support/knowledge-base/Use-RADIUS-for-Device-Administration-with-Cisco-IS
9/1/2021 4:29:00 AM

LDAP authentication on an AnywhereUSB® Plus
Starting with Firmware version 21.5, a new “Login attribute” parameter was added. This parameter allows to match the name of the username on the Windows Active Directory server. You ca...
https://www.digi.com/Support/knowledge-base/LDAP-authentication-on-an-AnywhereUSB-Plus
9/1/2021 2:48:51 AM

How do I delete the Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
https://www.digi.com/Support/knowledge-base/how-do-i-delete-the-device-cloud-or-remote-manager
8/8/2021 9:08:46 PM

HXC Client: Embedded API - LoRaWAN
The HXC embedded API provides a simple mechanism of adding the HXC LoRaWAN client module to a sensor with an MCU. It is primarily designed for OEMs to rapidly integrate and deploy LoRaWAN devices.T...
https://www.digi.com/Support/knowledge-base/HXC-Client-Embedded-API-LoRaWAN
7/31/2021 9:35:19 PM

Configure Stream API for WebSocket connection
IntroductionX-ON provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of p...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-WebSocket-connection
7/28/2021 11:01:37 AM

Configure Stream API for MQTT over Websocket
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-MQTT-over-Websocket
7/28/2021 10:59:55 AM

Configure Stream API for MQTT
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-MQTT
7/28/2021 10:55:56 AM

Configure Stream API for Azure
  X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-Azure-(1)
7/27/2021 3:51:14 PM

Configure Stream API for Azure
X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of protoco...
https://www.digi.com/Support/knowledge-base/Configure-Stream-API-for-Azure
7/27/2021 3:19:02 PM

Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
https://www.digi.com/Support/knowledge-base/Advanced-API-Queries-in-Digi-Remote-Manager-UI-3-x
7/21/2021 4:22:30 PM

HXDW USB Gateway Software
The HXDW USB gateway USB 2.0 LoRaWAN 8-channel uses a host system such as Windows or Linux to run the Gateway functions to the Network Server. The HXDW USB gateway modems have host-based installer ...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-Software
7/8/2021 11:17:10 AM

HXDW USB Gateway Quick Start guide
The Haxiot HXDW USB Picocell is an 8-channel LoRaWAN gateway modem. The HXDW can easily connect to servers that run the Haxiot Gateway Manager software to Haxiot X-ON cloud device management platfo...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-Quick-Start-guide
7/8/2021 11:14:40 AM

HXDW USB power consumption requires dedicated USB port
The HXDW USB picocell gateway is a USB 2.0 device that connects to a USB 2.0 or higher port on a host system. The HXDW is compliant to USB 2.0 specification and consumes the maximum power available...
https://www.digi.com/Support/knowledge-base/HXDW-USB-power-consumption-requires-dedicated-USB
7/8/2021 11:11:45 AM

HXDW USB Gateway User Guide
The HXDW USB gateway has software support under Windows 10 and various Linux distributions. Full details on how to install, configure and operate the HXDW USB Gateway are provided in the HXDW USB G...
https://www.digi.com/Support/knowledge-base/HXDW-USB-Gateway-User-Guide
7/8/2021 11:08:12 AM

HXG3000 Indoor Gateway User Manual
Haxiot-HXG3000-Indoor_Gateway_User_Manual-V1.1.pdf 1 MB Download 
https://www.digi.com/Support/knowledge-base/HXG3000-Indoor-Gateway-User-Manual
7/8/2021 11:03:03 AM

HXC Client: Expansion board for STM32 Nucleo and Arduino
Haxiot developed the LoRaWAN® expansion board (aka HXC-Client-Shield) for STM32 Nucleo and Arduino. This board is an integrated solution that provides an affordable and flexible way for users t...
https://www.digi.com/Support/knowledge-base/HXC-Client-Expansion-board-for-STM32-Nucleo-and-Ar
7/8/2021 10:57:57 AM

Logging in to X-ON Cloud – LoRaWAN
X-ON NS is the Haxiot IoT Cloud platform that manages Devices and Gateways. X-ON NS Cloud (internet hosted) edition is available on the following global serversus1.haxiot.com US East CoastIf y...
https://www.digi.com/Support/knowledge-base/Logging-in-to-X-ON-Cloud-–-LoRaWAN
7/2/2021 2:30:58 AM

Stream cloud-to-cloud data service overview – LoRaWAN
Haxiot XON Cloud provides a feature called Stream to manage and forward device traffic to external applications in real-time. The stream is a cloud-to-cloud connector service that supports multiple...
https://www.digi.com/Support/knowledge-base/Stream-cloud-to-cloud-data-service-overview-–-LoRa
7/2/2021 2:29:10 AM

Raspberry Pi Gateway – LoRaWAN
The Raspberry Pi makes an excellent LoRaWAN gateway. The Pi has an SPI interface that is suitable for connecting SX1301 based LoRaWAN gateways. Haxiot has a Raspberry Pi adapter board to connect th...
https://www.digi.com/Support/knowledge-base/Raspberry-Pi-Gateway-–-LoRaWAN
7/2/2021 2:25:04 AM

HXC Client: Minimum configuration setup using AT Commands – LoRaWAN
The HXC series client module is shipped pre-configured with standard LoRaWAN configuration options enabled. In most regions, it is only necessary to provide the LoRaWAN security keys and connect to...
https://www.digi.com/Support/knowledge-base/HXC-Client-Minimum-configuration-setup-using-AT-Co
7/2/2021 2:23:21 AM

HXC Client: User Guide – LoRaWAN
The HXC series client module has two hardware versions, the HXC400 and the HXC900. Both versions have a common software framework and the same footprint for integrating to end-devices and a common ...
https://www.digi.com/Support/knowledge-base/HXC-Client-User-Guide-–-LoRaWAN
7/2/2021 2:18:14 AM

HXC Client: PCB layout and 3D design templates – LoRaWAN
The HXC client module is a surface mount part that requires a specific pad layout on the customers end-device PCB. An overview of the layout is shown below. The antenna is connected to the device b...
https://www.digi.com/Support/knowledge-base/HXC-Client-PCB-layout-and-3D-design-templates-–-Lo
7/2/2021 2:04:18 AM

How to access device keys – LoRaWAN
Device EUITo see the Device EUI:1. Log in to your X-ON account2. Navigate to the Device Tab in Network Module from the left side menu 3. Choose the application from the dropdown menu 4. D...
https://www.digi.com/Support/knowledge-base/How-to-access-device-keys-–-LoRaWAN
7/1/2021 8:25:55 PM

Managing an Application Profile - LoRaWAN
IntroductionApplication profiles allow customers to group several client devices under a specific profile. Customers can use the application profiles in their web applications to display data and c...
https://www.digi.com/Support/knowledge-base/Managing-an-Application-Profile-LoRaWAN
7/1/2021 7:23:20 PM

Managing a Client Device Profile - LoRaWAN
IntroductionClient Device Profiles are used to manage the authentication and data details of LoRaWAN client devices. Client devices must be pre-configured on the X-ON platform before they can wirel...
https://www.digi.com/Support/knowledge-base/Managing-a-Client-Device-Profile-LoRaWAN
7/1/2021 6:51:36 PM

Provisioning Application - LoRaWAN Devices/Gateways
IntroductionProvisioning Application is used to provision devices/gateways between accounts. Devices/Gateways should be the first factory provisioned and they will be added to the database. Only de...
https://www.digi.com/Support/knowledge-base/Provisioning-Application-LoRaWAN-Devices-Gateways
7/1/2021 6:39:11 PM

LoRaWAN Device Developer Kit(HXC Dev Shield) - Developer Guide
Introduction This guide provides an over of the LoRaWAN Device Developer Kit and an introduction to the X-ON cloud IoT platform and LoRaWAN. The Developer kit will provide examples for sensors gen...
https://www.digi.com/Support/knowledge-base/LoRaWAN-Device-Developer-Kit(HXC-Dev-Shield)-Devel
6/30/2021 3:15:27 PM

Digi Router Migration - SarOS to DAL
Background In an effort to deliver the best products to our customers, Digi is transitioning from WR Series cellular routers that use the SarOS operating system to IX Series cellular routers t...
https://www.digi.com/Support/knowledge-base/Digi-Router-Migration-SarOS-to-DAL
6/23/2021 7:51:45 AM

XBee 3 Cellular LTE-M/NB-IoT modem not registering to the network or will not connect
Why is my XBee 3 Cellular LTE-M/NB-IoT modem not connecting or completing the registration process? One of the first things to check is to make sure that you have set the APN value for the SIM Car...
https://www.digi.com/Support/knowledge-base/My-XBee3-CAT-M-NBiOT-module-is-stuck-at-registerin
5/5/2021 10:41:37 AM

Digi AnywhereUSB® 24 Plus Linux limitations
The Digi AnywhereUSB® Plus family is currently supported under the distributions defined in the Linux Manager release notes for both the 2 ports and 8 ports versions of the hardware. Whil...
https://www.digi.com/Support/knowledge-base/Digi-AnywhereUSB®-24-Plus-Linux-limitations
4/14/2021 9:22:44 AM

3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
https://www.digi.com/Support/knowledge-base/AT-T-3G-Network-Sunset-February-2022
3/15/2021 10:24:05 AM

Digi International WR31 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of the Digi WR31 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.  ...
https://www.digi.com/Support/knowledge-base/Digi-International-WR31-with-2G-capable-modem-rebo
3/11/2021 7:09:57 AM

How to install new Edgeport devices and drivers on Windows XP
Version 5.70 of Edgeport drivers for Windows XP is the latest version available and does not support newer Edgeport devices identified with part numbers starting with EP-USB-* . This driver is no l...
https://www.digi.com/Support/knowledge-base/Latest-Edgeport-devices-and-drivers-installation-o
2/25/2021 4:25:43 AM

Digi International WR21 with 2G capable modem reboot issue
Dear Valued Digi Customer,   Certain models of Digi WR21 router operating in 2G mode under certain conditions may experience reboots or continually occurring reboots in the field.   N...
https://www.digi.com/Support/knowledge-base/Digi-International-WR21-with-2G-capable-modem-rebo
2/23/2021 2:52:53 AM

XBee3 Telit cellular firmware update FOTA through Digi Remote Manager fails after first upgrade
In summary, the first stage upgrade works, based on inspection via XCTU, but then it does not connect to the Digi Remote Manager anymore so one cannot perform the second stage upgrade. DO on ...
https://www.digi.com/Support/knowledge-base/XBee-cellular-firmware-update-using-FOTA-through-D
2/3/2021 12:25:05 PM

Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/Support/knowledge-base/Ethernet-bonding-configuration-on-Digi-AWUSB-Plus
1/24/2021 10:38:31 AM

Recover LM940 modules in a WR64/WR54 after a firmware migration
When proceeding with the firmware migration from xOS to DAL on a WR64/WR54, in some rare cases, the cellular modules might not come back after the migration and the router will show no cellular int...
https://www.digi.com/Support/knowledge-base/Recover-LM940-modules-in-WR64-WR54-after-firmware
11/12/2020 9:14:22 AM

AnywhereUSB Plus Debug Logging - Troubleshooting Compatibility Issues with USB Devices
Important Notes:The USB debugging guidance which follows is meant to be used with the Digi AnywhereUSB Plus (2, 8, 24) line of products only.This guidance requires DAL OS/firmware version 20.1...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Debug-Logging
10/22/2020 12:23:22 PM

XBee Zigbee security on S2C hardware
The purpose of this notice is to inform our customers of a security vulnerability regarding a potential inadvertent transmission of the Network Key “in the clear”. Through a vulnerabili...
https://www.digi.com/Support/knowledge-base/XBee-Zigbee-security-on-S2C-hardware
10/21/2020 3:00:39 PM

Running a speed test with a PPP dial up connection on the XBee3 CAT1 Cellular Modem
Below is a link to steps you can use to set up an XBee3 CAT1 cellular USB direct mode PPP.  You can use this connection to run a speed test using a Windows machine.How to set up a PPP dial up ...
https://www.digi.com/Support/knowledge-base/Running-a-speed-test-with-a-PPP-dial-up-connection
10/21/2020 2:12:15 PM

Mandatory Telit LM940 Update for Digi WR54/WR64 and TX54/TX64
Overview The Telit LM940 has been observed to go into a rare, inoperable state during up and down power sequencing.  This issue has been corrected in Telit firmware xx4 or later.&nb...
https://www.digi.com/Support/knowledge-base/Mandatory-Telit-LM940-Update-for-Digi-WR54-64-and
10/5/2020 1:41:11 PM

XBee over-the-air (OTA) firmware update using the XCTU
Updating firmware over the air (OTA) via X-CTU: 1. Add a network radio to XCTU. Put this radio into API mode 1 (AP=1) and BAUD rate of 115200 (BD=7) to speed up further steps.    &n...
https://www.digi.com/Support/knowledge-base/XBee-over-the-air-(OTA)-firmware-update-using-the
10/1/2020 9:51:42 PM

How to protect MicroPython code on the XBee Module
How to protect your own MicroPython code residing on the XBee module. When you implement MicroPython code on the XBee Cellular module, there are a couple of things you can do to protect your code ...
https://www.digi.com/Support/knowledge-base/How-to-protect-MicroPython-code-on-the-XBee-Module
10/1/2020 1:54:15 PM

Configuring port A as Input and Output on RCM6710
According to document "Rabbit® 6000 Microprocessor. User’s Manual 90001108_", PortA can be all output or Input but not mixed. Parallel Port A uses pins PA0 through PA7. Th...
https://www.digi.com/Support/knowledge-base/Configuring-port-A-as-Input-and-Output-on-RCM6710
9/30/2020 12:52:56 PM

PCN#191204-01 migrating from DC-ME-Y402-S to DC-ME-Y402-S-UPW Digi Connect ME 9210 unique password
To comply with new security laws that came with SB-327, Digi has implemented better security on Digi Connect ME 9210 modules running plug and play firmware. see: https://www.digi.com/support/knowle...
https://www.digi.com/Support/knowledge-base/PCN-191204-01-migrating-from-DC-ME-Y402-S-to-DC-ME
9/30/2020 10:01:11 AM

NET+OS Digi ESP supported OS
NET+OS 7.5 supports the following Microsoft operating systems: - Microsoft Windows XP (32-bit) - Microsoft Windows Vista (32-bit) - Microsoft Windows 7 (32-bit)Windows 10 is not officially suppo...
https://www.digi.com/Support/knowledge-base/NET-OS-Digi-ESP-supported-OS
9/29/2020 4:03:02 PM

Can you run two programs in memory on RCM6700
The answer is No.   Instead you can work to combine the programs into a single program that can accomplish both tasks. The "Remote Program Update" (RPU) feature allows for dow...
https://www.digi.com/Support/knowledge-base/Can-you-run-two-program-in-memory-on-RCM6700
9/29/2020 1:50:16 PM

How to connect to an AnywhereUSB Hub Plus from non-local network or through a firewall.
Usually, AnywhereUSB Plus devices are located on LAN networks where the host computer (the computer where the AnywhereUSB Manager is installed) is on the same subnet as the AnywhereUSB Plus. When ...
https://www.digi.com/Support/knowledge-base/How-connect-to-an-AnywhereUSB-Hub-Plus-from-non-lo
9/29/2020 8:55:28 AM

RCM3209 ENET Chip
The RCM3209 uses the ASIX AX88796B controller.  This is a different ethernet controller than the  RCM3200 ASIX AX88796ALF.
https://www.digi.com/Support/knowledge-base/RCM3209-ENET-Chip
9/28/2020 4:17:04 PM

Digi Rabbit product USB OTG
Rabbit products do not support USB (or USB OTG).
https://www.digi.com/Support/knowledge-base/Does-Digi-Rabbit-products-support-USB-OTG
9/28/2020 4:03:02 PM

How to avoid a warning notification in the Web browser during access to Web UI on the DAL system
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/Support/knowledge-base/How-to-install-your-own-signed-SSL-certificate
9/28/2020 4:01:38 PM

How to add cURL to an embedded ConnectCore SoM
Q: I am looking for information on how to add the command cURL to the SoM.  A: Please build your own Yocto images following the link: https://www.digi.com/resources/documentation/digidocs/em...
https://www.digi.com/Support/knowledge-base/How-to-add-cURL-to-an-embedded-ConnectCore-SoM
9/24/2020 12:49:34 PM

How to disable WiFi and BlueTooth on CC6UL SBC Pro
Q: Is there a hardware mechanism to disable WIFI & Bluetooth on my CC6UL SBC Pro? A: No there is no direct hardware mechanism, but firmware can disable power to the chip: On a Linux shell to ...
https://www.digi.com/Support/knowledge-base/How-to-disable-WiFi-and-BlueTooth-on-CC6UL-SBC-Pro
9/24/2020 8:51:33 AM

Does Digi XBee SX Modem support 'I/O Line Passing' fature ?
'I/O Line Passing' is a feature that allows output(s) of a remote node to replicate Digital or Analog input(s) on local RF device. Many Digi XBee devices including 'Digi XBee SX 900'...
https://www.digi.com/Support/knowledge-base/Does-Digi-XBee-SX-Modem-support-I-O-Line-Passing-f
9/12/2020 2:48:29 PM

DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
https://www.digi.com/Support/knowledge-base/DRM-API-Configurations-and-Health-Excel-table
9/8/2020 6:53:13 AM

Scan and Lock Cellular networks on a SarOS router
This article will describe how to scan for cellular networks via GUI or CLI on a SarOS router (WR11,WR21,WR31,WR44) and lock to a particular cellular network.Please note: While the router will scan...
https://www.digi.com/Support/knowledge-base/Scan-and-Lock-Cellular-networks-on-a-SarOS-router
9/7/2020 4:58:59 AM

Accessing Digi's FTP Site
Digi FTP site allows customer to download files such as firmware, documentation, tools etc. This is particulary useful for downloading older firmware versions which are not linked directly on the s...
https://www.digi.com/Support/knowledge-base/Accessing-Digi-FTP-site
9/7/2020 4:21:49 AM

Memory Management in MicroPython
The available memory allocated for MicroPython can be found on the product's specification page: https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/2-4-ghz-rf-modules/xbee...
https://www.digi.com/Support/knowledge-base/Memory-usage
9/4/2020 11:07:03 AM

OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
https://www.digi.com/Support/knowledge-base/OpenVPN-Troubleshooting-Tips-on-DAL-Routers
9/2/2020 8:54:09 AM

How to Backup/Restore Configuration to Include Port Isolate/Hub Mode on SarOS Routers
When restoring a backup configuration file on SarOS routers,  the Port Isolate/Hub mode is not included, as it is not a configuration setting, so it is not saved in the backup file. In order ...
https://www.digi.com/Support/knowledge-base/How-to-Backup-Restore-configuration-including-Port
9/2/2020 8:53:06 AM

Password for for Digi XBee Gateway Products
California has passed a law banning default passwords like such as “admin,” or “123456”Every new gadget will have to come with “reasonable” security feature...
https://www.digi.com/Support/knowledge-base/Password-for-an-XBee-Industrial-Gateway
8/31/2020 9:52:08 AM

Can I know when a device leaves or joins a network
When devices enter the Zigbee network… There are options that can be used for detecting new devices or nodes within a Digi Zigbee network.  Using the JN (Join Notificati...
https://www.digi.com/Support/knowledge-base/Can-I-know-when-a-device-leaves-the-network
8/27/2020 8:45:15 AM

What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
https://www.digi.com/Support/knowledge-base/What-are-Throttles
8/26/2020 3:33:51 PM

How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/Support/knowledge-base/How-to-add-push-routes-and-other-extra-parameters
8/26/2020 5:10:32 AM

How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
https://www.digi.com/Support/knowledge-base/How-to-determine-the-Cellular-Module-of-your-Core
8/25/2020 7:19:05 PM

Wifi connection to DAL router doesn’t work even if the client is connected to the AP
Problem: WiFi Client connects to the WiFi AP configured on a DAL router with a working WAN connection, but Internet is not available for the Client:Status > WiFI > Access Points:Client: Comm...
https://www.digi.com/Support/knowledge-base/Wifi-connection-to-DAL-router-doesn’t-work-even-if
8/24/2020 7:07:26 AM

AnywhereUSB 2 Plus - LEDs Stuck on Red or Blue
The LEDs on the AnywhereUSB 2 Plus have been observed to go into a red and blue state when using an incorrect power supply unable to provide the required 5 VDC at 6 A. The power supply recome...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-2-Plus-LEDs-stuck-on-red-or-blue
8/21/2020 4:23:59 PM

How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/Support/knowledge-base/How-to-export-XML-settings-from-a-device-on-DRM3-u
8/21/2020 10:00:24 AM

AnywhereUSB Plus ClientID Shared Between Users on Same Laptop
On the AnywhereUSB® Plus, theClient IDis a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager.  Durin...
https://www.digi.com/Support/knowledge-base/Anywhere-USB-plus-ClientID-shared-between-users-on
8/18/2020 9:09:02 AM

ETH Bonding on AWUSB24 plus after upgrading to DAL
After upgrading to DAL, are ETH Bonding Load Balancing (Round-Robin) and Fault-Tolerance (Active-Backup) options lost for Anywhere USB 24 plus? Starting from the new DAL firmware 19.11.7...
https://www.digi.com/Support/knowledge-base/ETH-Bonding-on-AWUSB24-plus-after-upgrading-to-DAL
8/18/2020 9:03:34 AM

Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/Support/knowledge-base/Login-issues-on-DAL-devices
8/18/2020 3:45:13 AM

Digi International Security Notice - TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787
Digi International Security Notice TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787June 16th, 2020  The following CVE’s have been assigned to these vulnerabilities:CVE...
https://www.digi.com/Support/knowledge-base/Digi-International-Security-Notice-TRECK-TCP-IP-St
6/16/2020 9:18:26 AM

Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords
6/8/2020 2:02:40 PM

How to get flash patches for NET+OS 7.4
When Digi anounces new flash chips which need an updated NET+OS flash driver, customers with NET+OS 7.5.x need to open the Digi NET+OS ESP and download the patches with the Package Manager. They ha...
https://www.digi.com/Support/knowledge-base/How-to-get-flash-patches-for-NET-OS-7-4
5/29/2020 8:08:03 AM

Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-by-default
5/6/2020 1:32:08 PM

Firmware Update Process for Telit HE910-D
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-Update-Process-for-Telit-HE910-D
4/28/2020 7:37:44 AM

Configure DNS Required Option for Telit Modules on TransPort WR Routers
Starting with firmware version 8.0.0.3, TransPort® WR11, WR21, WR31 & WR44 routers using a Telit module (identified with a part number of WRxx-Mxx), will have a factory default setting turn...
https://www.digi.com/Support/knowledge-base/Configure-DNS-required-option-for-Telit-modules-on
4/28/2020 3:32:36 AM

Firmware Update Process for Telit LE910EU1/NA1
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Telit-LE910EU1-NA1
4/16/2020 7:15:50 AM

Compliance Testing and Test Code for XBee modules
Completing regulatory testing is an important step in wireless product deployment, and it is one that can create significant delays in time-to-market when development teams do not plan for it. Digi...
https://www.digi.com/Support/knowledge-base/Compliance-Testing-and-Test-Code-for-XBee-modules
4/13/2020 11:00:02 PM

What are Digi Remote Manager System Alarms?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alarms are automatically created by Digi Remote Manager and...
https://www.digi.com/Support/knowledge-base/What-are-System-Alarms
4/4/2020 12:08:47 PM

Mandatory Firmware Update Version 20.2.162.90 for AnywhereUSB 8/24 Plus
This article highlights Digi’s mandatory firmware update recommendation; to update the firmware of the AnywhereUSB Plus for SKUs AW08-G300 and AW24-G300 to version 20.2.162.90 firmware availa...
https://www.digi.com/Support/knowledge-base/Mandatory-Firmware-Update-version-20-2-162-90-for
4/3/2020 12:53:14 PM

How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/Support/knowledge-base/Usage-of-Network-LAN-in-IPsec-Local-Policy
4/3/2020 6:58:52 AM

Digi IX14 Cellular Module type from PN
Digi® IX14 routers can have different variants of Telit LE910 model inside, depending on the region where they can be used and bands/speed/technology supported. In order to determine which spe...
https://www.digi.com/Support/knowledge-base/IX14-Cellular-Module-type-from-PN
4/3/2020 6:29:36 AM

Diagnosing WR54 / WR64 / LR54 Migration Failures
Digi International Inc. is moving to a new operating system, called Digi Accelerated Linux (DAL), for the WR54, WR64 and LR54 platforms. Please read the Digi WR54 / WR64 / LR54 Migration Release N...
https://www.digi.com/Support/knowledge-base/Diagnosing-WR54-WR64-LR54-Migration-Failures
4/1/2020 11:03:39 AM

XBee 3 Cellular APN values for the Telus and Bell in Canada
Here are some common APN values used by Telus and Bell for Canada that can be used with the Digi XBee 3 Cellular modules:TELUS production SIM MCC/MNC: 302/220APN:APN Requirement APN Profile NameA...
https://www.digi.com/Support/knowledge-base/XBee-3-Cellular-APN-values-for-the-Telus-and-Bell
3/30/2020 2:26:57 PM

Industrial Gateway Data Usage is much higher than expected
Typical data use-cases that involve a sensor with an XBee Industrial Gateway may be about 1-3 MB/month of data. If the actual usage ends up being closer to 10-15 MB a month this can ...
https://www.digi.com/Support/knowledge-base/Industrial-Gateway-Data-Usage-is-much-higher-than
3/30/2020 2:21:00 PM

Firmware update process for Sierra Wireless MC7455
Two methods are available : Over-The-Air (OTA) or Manual. Both mehods will be described in this article. This article only applies to the following cellular module: Sierra Wireless MC7455 To ide...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Sierra-MC7455
3/30/2020 6:55:11 AM

Configure a TransPort Router with an LTE Module to Use PDN 1
Since firmware version 7.x TransPort routers with an LTE cellular module are using PDN 3 to establish an LTE connection.  Certain providers and SIM cards, especially when using a private APN, ...
https://www.digi.com/Support/knowledge-base/Configure-a-TransPort-router-with-an-LTE-module-to
3/24/2020 8:10:07 AM

Interface board schematic
Attached are the schematics for Digi radio interface boards.SPKG: Older interface board used with XStream radios--a good reference design schematic for creating your own RS232 interface board.XIB-R...
https://www.digi.com/Support/knowledge-base/interface-board-schematic
3/23/2020 12:55:40 PM

Can Multiple Host Computers Connect to an AnywhereUSB or AnywhereUSB Plus at the same time?
The short answer to this question is, it depends on the model of the AnywhereUSB®, specifically if the model supports the Multi-Host Connections (MHC) feature or not.   The following Any...
https://www.digi.com/Support/knowledge-base/can-multiple-host-computers-connect-to-an-anywhere
3/17/2020 7:50:54 AM

Dual SIM Failover Data Limit
A fairly common practice of mobile service providers is to set a monthly limit on the amount of data transferred over a cellular link, and apply additional charges if the limit&...
https://www.digi.com/Support/knowledge-base/Dual-SIM-failover-Data-Limit
3/16/2020 11:36:16 AM

XBee 3 – Secure Session SRP randomization
Digi International Security NoticeSecure Session SRP ephemeral values are not randomized if BLE is disabled Digi International Security NoticeMarch 2, 2020Overview The purpose of this notice ...
https://www.digi.com/Support/knowledge-base/XBee-3-–-Secure-Session-SRP-randomization
3/5/2020 12:31:53 PM

u-blox Memory Housekeeping Issue on XBee3 Cat M Cellular
Overviewu-blox has informed Digi of an issue for SARA-R410M-02B using previous firmware version L0.0.00.00.05.06 app version A.02.00. A new firmware release is available (L0.0.00.00.05.06 app versi...
https://www.digi.com/Support/knowledge-base/u-blox-memory-housekeeping-issue-on-xb3-cat-m-cell
2/23/2020 10:12:49 PM

Digi XBee Industrial Gateway SSH Error During ESP Build
 Digi ESP for Python - XBee Industrial Gateway * If you are using the XBee Industrial Gateway follow the instructions below. It is mandatory to start Digi ESP for Python as Administ...
https://www.digi.com/Support/knowledge-base/Digi-XBee-Industrial-Gateway-SSH-Error-During-ESP
2/23/2020 6:30:22 PM

Methods of Locating Cellular Radio Type Installed Within a DAL Device
Below is a list of methods to locate the type of cellular radio that is installed within your DAL device:Physical CORE Radio (if applicable) Top line of the device  aView Under Cellular Det...
https://www.digi.com/Support/knowledge-base/Methods-of-locating-the-type-of-cellular-radio-ins
2/19/2020 3:39:21 PM

AnywhereUSB Manager Driver Install Stalls/Hangs Without Completion
Description of Issue:  Installation of the AnywhereUSB® Manager software hangs, stalls, or otherwise fails to complete installation    *** Disclaimer:  The following guida...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Anywhere-USB
2/14/2020 1:04:44 PM

AnywhereUSB Plus Troubleshooting Tip - Explicit USB 2.0 or 3.0 in USB Virtual Controller
Problem: Corruption of data can occur when a mismatch exists between the type of USB Controller an operating system running in a Virtual Machine supports, doesn't match the type of USB support...
https://www.digi.com/Support/knowledge-base/AnywhereUSB-Plus-Troubleshooting-Tip-Explicit-USB
2/12/2020 12:00:00 AM

ZigBee OTA Firmware Update information
Overview ZigBee for S2C firmware includes support to update module firmware over-the-air. This feature allows a single device to update firmware on all other devices in the network. Over-the-air u...
https://www.digi.com/Support/knowledge-base/ZigBee-OTA-Firmware-Update-information
2/3/2020 5:12:32 PM

Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Within Digi Remote Manager® 3.0, when a device health status is in ERROR or WARNING state, users can check what caused the condition and then decide how to proceed accordingly. 1)  From t...
https://www.digi.com/Support/knowledge-base/What-to-do-when-a-device-is-showing-Error-Warning
1/31/2020 9:15:29 AM

New NET+OS firmware on Digi Connect ME -C, password changed
DC-ME-01T-C Connect ME (ARM7) with 2MByte flash for NET+OS firmware is delivered since years with an old NET+OS 6.x firmware which enables customers to upload their own firmware image.bin via FTP. ...
https://www.digi.com/Support/knowledge-base/new-NET-OS-firmware-on-Digi-Connect-ME-C-password
1/29/2020 9:42:18 AM

"ERROR" Message When Sending Fleet CLI Commands to a Digi TransPort WR44
Certain Digi TransPort WR44® routers come with a Fleet card.  Under certain circumstances during configuration or management,  the router might report "ERROR" to a Fleet CLI...
https://www.digi.com/Support/knowledge-base/ERROR-message-when-sending-fleet-CLI-commands-to-a
1/28/2020 7:24:45 AM

HTTPS No Longer Works After Upgrading a Digi TransPort to 7.1.x.x Firmware or Later
If after upgrading a Digi TransPort® router to release 7.1.x.x or later and it loses connectivity via HTTPS, this is due to new security measures in the newer firmware releases.The old certific...
https://www.digi.com/Support/knowledge-base/After-upgrading-to-7-1-2-1-HTTPS-SSH-IPsec-no-long
1/24/2020 3:59:40 PM

Checklist for Initial Digi One IA/IAP Troubleshooting
The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help ...
https://www.digi.com/Support/knowledge-base/Checklist-for-Initial-IA-IAP-Troubleshooting
1/17/2020 2:55:06 PM

Digi Connect IT 4/Mini & Digi Connect IT 16/48 - RJ45 RS232 Serial Pinout Differences
NOTE:  Digi Connect® IT serial ports and serial cable length of run: The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meter...
https://www.digi.com/Support/knowledge-base/Digi-Connect-IT-4-Mini-and-Digi-Connect-IT-16-48-R
1/15/2020 12:21:30 AM

Firmware Update Process for Telit LE910-EU/NA V2
This document will outline the steps required to upgrade the firmware of a Telit cellular module in a Digi TransPort® router. Two methods are available : Over-The-Air (OTA) or Manual. Both meh...
https://www.digi.com/Support/knowledge-base/Firmware-update-process-for-Telit-LE910-EU-NA-V2
1/14/2020 6:49:48 AM

Disable CBC Ciphers for SSH on Digi CM
It is possible to disable certain ciphers used for SSH connection, for example CBC ciphers and have this changes saved upon a device reboot. This is achieved by editing a filed called "rc.use...
https://www.digi.com/Support/knowledge-base/Disable-CBC-ciphers-for-SSH-connections-on-the-Dig
1/10/2020 3:39:41 PM

How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
https://www.digi.com/Support/knowledge-base/Health-Metric-Status-Reset
1/10/2020 8:01:00 AM

Enabling Bluetooth Functionality on a Remote Network
To enable the Bluetooth communication on your wider Digi XBee network you would need to send remote AT command frames to set the BT (Bluetooth Enable) parameter. You can then send the Salt and Ver...
https://www.digi.com/Support/knowledge-base/Enabling-Bluetooth-Functionality-on-a-Remote-Netwo
1/8/2020 6:35:24 PM

3D Model Files and PCB Footprints for Digi XBee® 3 and Digi XBee® SX Modules
In order to provide an better user experience, Digi International engineers have provided 3D models for public use in integrating Digi XBee® 3 and Digi XBee® SX Modules into current and fut...
https://www.digi.com/Support/knowledge-base/3D-Model-Files-and-PCB-Footprints-for-Digi-XBee®-3
1/6/2020 1:51:52 PM

Remote Access Requirements (SarOS)
In order to access a Digi TransPort® cellular router (or a device connected to it) remotely using the router's mobile interface IP address, it is necessary that the IP the mobile ...
https://www.digi.com/Support/knowledge-base/Remote-Access-Requirements-(SarOS)
1/2/2020 4:42:04 PM

Port Forwarding Troubleshooting for Digi TransPort
This document describes how to troubleshoot IP Port Forwarding (AKA Port Redirection) set up on a Digi TransPort® (SarOS) device which forward specific incoming ports from the cellular interfac...
https://www.digi.com/Support/knowledge-base/Port-Forwarding-Troubleshooting-TransPort
12/27/2019 4:18:14 PM

Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
https://www.digi.com/Support/knowledge-base/Ways-to-Configure-DAL-Devices
12/4/2019 2:11:37 PM

Required Shutdown Procedures for XBee Cellular Radios
WARNING! Improper shutdown of the modem may result in the underlying cellular module becoming irrecoverably unresponsive.    It is not recommended to remove power from the XBee Cellular...
https://www.digi.com/Support/knowledge-base/Required-Shutdown-Procedures-for-XBee-Cellular-Rad
11/26/2019 10:59:19 AM

XBee Zigbee Notice - Keys can be sent in the clear
Digi International Security NoticeTransport Key sent “In the Clear”October 9, 2019 OverviewThe purpose of this notice is to inform our customers of a security vulnerability regardi...
https://www.digi.com/Support/knowledge-base/XBee-Zigbee-Keys-can-be-sent-in-the-clear
11/25/2019 4:49:13 PM

XBee interface board pull-up resistors
The XBIB and Grove XBee Interface boards have pull-up resistors that can override the internal pull-up resistor IO pin settings of the XBee module. This is most commonly seen on pins 5, 6, 7, 8, an...
https://www.digi.com/Support/knowledge-base/XBee-interface-board-pull-up-resistors
11/22/2019 11:05:04 AM

Migrating from Digi AnywhereUSB to Digi AnywhereUSB Plus
The Digi AnywhereUSB® products have been manufactured for over 15 years and have reached their end of life.  The AnywhereUSB Plus® family of USB over IP Remote Hubs are newer products ...
https://www.digi.com/Support/knowledge-base/Migrating-from-Digi-AnywhereUSB-to-Digi-AnywhereUS
11/22/2019 10:44:08 AM

Grove XBee interface board battery connector
The external battery connector on the Grove XBee Interface board is not fully functional. The FTDI chip is not powered via the external battery connector, and thus acts as a ground, so any XBee pin...
https://www.digi.com/Support/knowledge-base/Grove-XBee-interface-board-battery-connector
11/22/2019 10:21:03 AM

Cellular Connection Issues with xOS Devices
A few questions to help work through the cellular connection issues you are experiencing with Digi® xOS based-devices: Who is your provider?What is the APN for your SIM?  If you do not kn...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-XOS-devices
11/13/2019 2:11:50 PM

Cellular Connection Issues on DAL Devices
A few questions to help work through the cellular connection issues you are experiencing: Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provid...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-DAL-devices
11/13/2019 1:49:06 PM

Cellular Connection Issues on TransPorts
A few questions to help work through the cellular connection issues you are experiencing on your Digi TransPort®: Who is your provider?What is the APN for your SIM?  If you do not know it...
https://www.digi.com/Support/knowledge-base/Cellular-connection-issues-on-TransPorts
11/13/2019 1:32:47 PM

Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/Support/knowledge-base/3rd-party-components-used
10/21/2019 3:31:02 PM

Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/Support/knowledge-base/Unique-Default-Passwords-for-Digi-Products
10/16/2019 5:07:11 PM

Creating an Earth Ground for the Digi WR44 RR
The Digi WR44 RR model does not have an Earth Ground connection on the device.  To create an Earth Ground for a WR44 RR, unscrew one of the cover cap screws located on the top device, attach a...
https://www.digi.com/Support/knowledge-base/Creating-an-Earth-Ground-for-the-WR44RR
10/16/2019 4:04:05 PM

Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/Support/knowledge-base/Verizon-Upgrade
10/9/2019 2:29:40 PM

SACK vulnerability patches for Digi Embedded platforms
The following patches have been released to address the SACK vulnerability as it relates to the Digi Embedded Android (DEA), Digi Embedded Linux (DEL) and Digi Embedded Yocto (DEY) platforms.Digi E...
https://www.digi.com/Support/knowledge-base/SACK-vulnerability-patches-for-Digi-Embedded-platf
10/8/2019 8:06:49 AM

Why am I getting “Writing chunk...[Error]:” when I try to update Yocto rootfs image on to CC6 SBC
The problem is that CC6 SBC partition size is smaller than the rootfs image you are trying to fit in to it.Please resize partition from u-boot and then try again.For more details look here:https://...
https://www.digi.com/Support/knowledge-base/Why-am-I-getting-Writing-chunk-Error-”-when-I
9/6/2019 4:37:51 AM

How to modify pin assignments and generate device tree files based on CC6UL or CC8X
Please use smart IOmux tool to configure and generate the device tree files. Download IOmux  tool from the below link.https://ftp1.digi.com/support/smartiomux/index.html   IOmux  ...
https://www.digi.com/Support/knowledge-base/How-to-modify-pin-assignments-and-generate-device
9/5/2019 4:30:55 AM

How to get the Android source code for ConnectCore 6
Customers can get the android sources by filling the form at the below link, once submit the form, A Digi representative will contact you to provide instructions on downloading the Digi Embedded fo...
https://www.digi.com/Support/knowledge-base/How-to-get-the-Android-source-code-for-Connect-(1)
9/5/2019 4:20:57 AM

CC9p9215 and CME9210 1280K image limit
The Connectcore9P9215 and ConnectME9210 were recently shipped with revised firmware.  This new firmware had an issue that limited the upload image (image.bin) size to 1280KB.  On most ap...
https://www.digi.com/Support/knowledge-base/Fix-for-1280K-image-bin-size-limitation-for-CC9p92
9/3/2019 6:44:32 AM

LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/Support/knowledge-base/LAN-port-with-IP-passthrough
8/14/2019 12:39:52 PM

Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
https://www.digi.com/Support/knowledge-base/Remotely-Download-DAL-Device-Support-Report-throug
8/13/2019 2:25:32 PM

Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/Support/knowledge-base/Digi-Remote-Manager-and-Unique-password-products-c
7/22/2019 4:44:16 AM

SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/Support/knowledge-base/SACK-Vulnerability-Patch-Status
7/16/2019 2:23:09 PM

SACK Vulnerability
  Digi International Security Notice Digi International Security NoticeCVE-2019-11477CVE-2019-11478CVE-2019-5599CVE-2019-11479 June 25th, 2019 OverviewThe purpose of this n...
https://www.digi.com/Support/knowledge-base/sack_vulnerability
7/9/2019 8:01:26 PM

XBee Arduino Kit Documentation
Digi's XBee/Arduino Compatible Coding Platform is a legacy development kit. While the product page no longer exists, the documentation for the kit can be found here:http://www.digi.com/resources/do...
https://www.digi.com/Support/knowledge-base/xbee-arduino-kit-documentation
4/23/2019 3:33:08 AM

Digi Remote Manager and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (firmwa...
https://www.digi.com/Support/knowledge-base/digi-remote-manager-and-xbee-cellular-connectivity
4/19/2019 4:37:13 PM

Digi Remote Manager (DRM) and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager (DRM) connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (...
https://www.digi.com/Support/knowledge-base/digi-remote-manager-(drm)-and-xbee-cellular-connec
4/19/2019 4:37:13 PM

Compatiable Digi XBee products
From time to time, Technical Support will be asked "Which Digi XBee module is compatible with xxx". This article is to help answer that question. Starting with the protocols, an...
https://www.digi.com/Support/knowledge-base/compatible-digi-xbee-products
2/8/2019 4:40:11 PM

Barcode Scanner for Digi XBee Modules
From time to time, we get asked what kind of scanner can read the bar code on the Digi XBee module's label.Digi's manufacturing team uses the Zebra DS4308-SR - barcode scanner.   ...
https://www.digi.com/Support/knowledge-base/barcode-scanner-for-digi-xbee-modules
2/6/2019 9:55:19 PM

HARDWARE NOTICE: WR44R Flash Memory Change
Starting with Hardware Revision 2204B, the TransPort WR44 R hardware can no longer be downgraded to firmware versions earlier than 6.1.2.2 due to a change in the flash memory that is used on the de...
https://www.digi.com/Support/knowledge-base/hardware-notice-wr44r-flash-memory-change
10/31/2018 5:46:28 PM

Setting the APN on a Telit version of the Digi XBee Cellular module
In most cases, you can set the desired APN using the ATAN command.  In some cases, you may need to set it via bypass mode by entering command mode (+++) and setting the ATAP command to a value...
https://www.digi.com/Support/knowledge-base/setting-the-apn-on-a-telit-version-of-the-digi-xbe
10/30/2018 8:00:10 PM

How to Change the SMS International Long Code on Digi Transport WR (SarOS)
Update the SMS Long Code within Digi Remote Manager 1. Log in to Digi Remote Manager, and navigate to the device list located under Devices2. Select the Device. Click Actions > Configure SMS.3....
https://www.digi.com/Support/knowledge-base/how-to-change-the-sms-international-long-code-on-d
10/22/2018 12:45:44 PM

TransPort LR54 firmware 4.3.2.24 upgrade considerations
Applicable To:  LR54, LR54W, LR54-FIPS and LR54W-FIPS platformsThe 4.3.2.24 firmware upgrade for the Digi TransPort LR54 is a system migration upgrade.  Because of this, it is very IMPORT...
https://www.digi.com/Support/knowledge-base/transport-lr54-firmware-4-3-2-24-upgrade-considera
9/13/2018 8:19:59 PM

Which XBee Cellular should I choose
When should I choose to use a CAT M module over a CAT 1 module?Both use the same LTE network.  The main difference is that CAT M is designed for devices that communicate sporadically or occasi...
https://www.digi.com/Support/knowledge-base/which-xbee-cellular-should-i-choose
8/13/2018 3:32:16 PM

XBee Cell - Incoming socket
Use the following configuration to allow an XBee Cellular module to support incoming sockets via API and transparent modes:  Parameter settings for the "non-listening" module:- DL: ...
https://www.digi.com/Support/knowledge-base/xbee-cell-incoming-socket
8/1/2018 3:16:28 PM

XBee Cellular and Linux Modem manager
This article will provide the steps needed to utilize the XBee Cellular module with Linux and Linux Modem Manager. Items used in this article:XBee LTE CAT 1 AT&T XBee moduleInterface board...
https://www.digi.com/Support/knowledge-base/xbee-cellular-and-linux-modem-manager
5/16/2018 8:54:43 PM

SIM Card Basics for Digi Cellular Devices
This Knowledge Base Article is intended to provide information to better prepare Users for a successful cellular device implementation. All 4G/LTE devices require a SIM card for network connectivit...
https://www.digi.com/Support/knowledge-base/sim-card-basics-for-digi-cellular-devices
5/4/2018 6:40:44 PM

Are there any Digi TransPort demo or training videos?
Here is a list of the videos uploaded to Youtube for Digi TransPort routers.  Applies to WR11, WR21, WR31, WR41, WR44.  Configuration & setup  Initial setup of a W...
https://www.digi.com/Support/knowledge-base/digi-transport-training-demo-videos
3/28/2018 11:16:43 AM

Memory leak in AnywhereUSB encryption service
This issue was fixed in the AnywhereUSB driver package v3.91.231.  If you are not using the "Encrypted AnywhereUSB" feature, this issue can be worked around by configuring Windows t...
https://www.digi.com/Support/knowledge-base/memory-leak-in-anywhereusb-encryption-service
3/1/2018 5:59:07 PM

XBee Cellular with Digi Remote Manager firmware upgrades
How do you perform a firmware upgrade via an RCI request on an XBee Cellular module? First, it should be noted that not all firmware updates will be possible or recommended via the Digi Remote...
https://www.digi.com/Support/knowledge-base/remote-manager-xbee-cell-firwmare-upgrade-api
1/24/2018 3:48:05 PM

AnywhereUSB USB Device Viewer crashes
Attempting to launch the AnywhereUSB Device Viewer (AKA "Remote USB Hub Viewer") software results in an "hourglass", followed by the software not launching. Digi has observed t...
https://www.digi.com/Support/knowledge-base/anywhereusb-usb-device-viewer-crashes
1/18/2018 10:49:21 PM

Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
https://www.digi.com/Support/knowledge-base/possible-solution-to-connect-a-parallel-printer-to
1/5/2018 8:00:46 PM

Adding RSS Feeds into Microsoft Outlook
Log onto https://www.digi.com/support, and browse to the appropriate product page.Once on the product support page, scroll down the page until Product support RSS feed is found:Right-click this lin...
https://www.digi.com/Support/knowledge-base/adding-rss-feeds-into-microsoft-outlook
12/21/2017 12:03:04 AM

Submitting an AnywhereUSB issue to Digi technical support
General questions: - What is the serial number and 50xxxxxx part number (and any letters and/or numbers that follow) of the AnywhereUSB?  TIP - take a photo of the label on the bottom of the ...
https://www.digi.com/Support/knowledge-base/submitting-an-anywhereusb-issue-to-digi-technical
12/15/2017 12:10:01 AM

KRACK Patch Status
KRACK Patch Status for affected Digi products  Product Family/ProductPatch statusLocation of PatchCellularDigi Transport WR41November, 2017https://www.digi.com/support/productdetail?pid=550...
https://www.digi.com/Support/knowledge-base/krack-patch-status
12/5/2017 5:12:19 PM

Wi-Fi transport layer security (WPA/WPA2) vulnerability - KRACK (Key Re-installation Attack)
Discovered Wi-Fi transport layer security (WPA/WPA2) vulnerabilities within Digi International products supporting Wi-Fi interfaces. This is also known as the KRACK (Key Re-installation Attack) vul...
https://www.digi.com/Support/knowledge-base/wi-fi-transport-layer-security-(wpa-wpa2)-vulnerab
11/14/2017 3:49:57 PM

Discovered security vulnerabilities within the Digi TransPort WR Series of cellular routers. (Curren
Digi recommends that all customers update their firmware to version 5.2.19.11 or higher to protect against the 3 following high severity vulnerabilities. Vulnerabilities exist within the FTP server...
https://www.digi.com/Support/knowledge-base/discovered-security-vulnerabilities-within-the-dig
10/13/2017 7:28:21 PM

XBee Cellular Antennas
 For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching.   For parallel placement, Digi recommends to ...
https://www.digi.com/Support/knowledge-base/xbee-cellular-antennas
10/10/2017 1:52:47 PM

How to use UART in RS-485 mode
Digi Embedded Yocto 2.2-r2 for ConnectCore 6 and ConnectCore 6UL includes the NXP drivers for RS-485. They have not been tested by Digi on CC6UL.You can try them on CC6UL following the CC6 instruct...
https://www.digi.com/Support/knowledge-base/how-to-use-uart-in-rs-485-mode
10/9/2017 12:32:47 PM

removing busybox-httpd to install other web server
When installing another web server you might run into problems, because by default the busybox-httpd is already started and port 80 is in use.You might try to patch busybox to disable the httpd app...
https://www.digi.com/Support/knowledge-base/removing-busybox-httpd
10/6/2017 4:20:34 PM

CC6UL I/O expander
Early versions of the CC-WMX6UL-KIT ConnectCore 6UL Development Kit:https://www.digi.com/products/models/cc-wmx6ul-kit showing any 1P or 2P on their labels next to the 50m or 55m number, might not...
https://www.digi.com/Support/knowledge-base/cc6ul-sbc-early-versions-1p-2p-don-t-have-the-i-o
10/5/2017 12:51:14 PM

How to use GPIOs on CC6UL and CC6
GPIOs can be accessed from Linux user space through the sysfs interface, example:echo 4 >/sys/class/gpio/export echo out >/sys/class/gpio/gpio4/direction ech...
https://www.digi.com/Support/knowledge-base/how-to-use-gpios-on-cc6ul-and-cc6
10/4/2017 11:28:33 AM

How to Enter the Python Engine with the XBee Cellular module
The XBee Cellular module supports Python directly within its firmware. To enable this function, set the AT AP command to a value of 4 <carriage return>. Then enter ATCN to exit command mode. ...
https://www.digi.com/Support/knowledge-base/xbee-cell-and-python
9/28/2017 8:33:56 PM

Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the proprietary Digi Mesh protocol. For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module usi...
https://www.digi.com/Support/knowledge-base/digi-mesh-synchronous-sleeping-network
9/28/2017 8:02:29 PM

Serial to Ethernet or WiFi bridge with Linux socat
Socat allows to read/write data from a serial port and forward it through TCP/IP. With this feature you can implement serial to Ethernet or WiFi bridge on a Linux enabled embedded device.Example fo...
https://www.digi.com/Support/knowledge-base/serial-to-ethernet-or-wifi-bridge-with-linux-socat
9/22/2017 5:04:16 PM

Zigbee 3.0 Security
Skip to end of metadatao start of metadataZigbee 3.0 SecurityZigbee security protects network traffic using 128-bit AES cryptography techniques. A standard security model is defined for supporting ...
https://www.digi.com/Support/knowledge-base/zigbee-3-0-security
9/20/2017 9:46:13 PM

Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi International
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi InternationalThe directions below are to assist you in an initial set-up for an XBee LTE Verizon module and assoc...
https://www.digi.com/Support/knowledge-base/process-for-commissioning-an-xbee-cellular-module
9/15/2017 9:02:42 PM

XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules? No. The 3rd party boards are not designed to provide the near...
https://www.digi.com/Support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
9/15/2017 8:55:08 PM

Firmware Support for XBee-PRO XSC Hardware
Firmware support for XBee-PRO XSC modules can vary according to the hardware revision letter shown on each module.XBee modules with revision G and earlier only support "XBee-PRO XSC (S3B)" firmware...
https://www.digi.com/Support/knowledge-base/firmware-support-for-xbee-pro-xsc-hardware
9/11/2017 8:56:10 AM

Compatibility between XBee S1 and XBee S2C modules
Yes, the S1 and the S2C are compatible when running the 802.15.4 protocol.  The legacy modules S2 and S2B are not compatible with the S1 but are still Zigbee compatible with the S2C. The ...
https://www.digi.com/Support/knowledge-base/compatibility-between-xbee-s1-and-xbee-s2c-modules
8/30/2017 3:03:33 AM

AnywhereUSB firmware releases - version and revision info
Background:  AnywhereUSBs use a naming convention for the firmware file on each model type.  For example, the AnywhereUSB/14 has a firmware of 82002081_x, and the AnywhereUSB/2 has a firm...
https://www.digi.com/Support/knowledge-base/anywhere-usb-firmware-releases-version-and-revisio
7/17/2017 12:06:42 PM

Digi One IA / IAP 2-wire RS-485 pinout
For a 2-wire RS-485 configuration, use one of the positive screw terminals (pin 6 or 3) and one of the negative screw terminals (pin 7 or 4).  The choice is yours, for example, pins 6&7, 6...
https://www.digi.com/Support/knowledge-base/digi-one-ia-iap-2-wire-rs-485-pinout
7/17/2017 12:06:42 PM

Using Digi Remote Manager to send data to Remote XBee modules
Using the API explorer and the Post function, the following example SCI request allows you to send multiple messages using different network topologies.  The first line shows how to send data ...
https://www.digi.com/Support/knowledge-base/using-digi-remote-manager-to-send-data-to-remote-x
7/17/2017 12:06:42 PM

Are the Digi Connect modules 5V tolerant?
No, the Connect modules are not 5V tolerant. The acceptable input voltage range is 3.14-3.45, with 3.3 being typical. Operating the module at a voltage above 3.45 holds the potential for ...
https://www.digi.com/Support/knowledge-base/are-the-digi-connect-modules-5v-tolerant
7/6/2017 12:10:29 PM

Seeing build errors when rebuilding the Java examples provided with the Digi Connect Integration kit
I have installed both the Java 2 SDK and Apache Ant and am attempting to build the configApp and common archives. When I attempt to build the common archive I get the following error:  BUILD ...
https://www.digi.com/Support/knowledge-base/seeing-build-errors-when-rebuilding-the-java-examp
7/6/2017 12:10:29 PM

Suggested BOM list for populating the RS-485 area on the MiniCore serial communication accessory boa
The below are the BOM list for populating the RS-485 and/or suggested resistor relative to fitting the spots on the MiniCore serial communication accessory board (package size/dimensions).Here are ...
https://www.digi.com/Support/knowledge-base/suggested-bom-list-for-populating-the-rs-485-area
7/6/2017 12:10:29 PM

Setting up digital IO in Dynamic C for Rabbit 4000 boards and newer?
Note: This information is general to the Rabbit 4000 and certain pins may not be available on your product.The first thing I want to do is to point you to our Rabbit 4000 Processor Easy Reference P...
https://www.digi.com/Support/knowledge-base/setting-up-digital-io-in-dynamic-c-for-rabbit-4000
7/6/2017 12:10:29 PM

If one does not plan to implement Power over Ethernet (PoE) is there any need to terminate VETH+ and
No, nothing need be done with VETH- or VETH+. There should be no problem with simply letting them float.
https://www.digi.com/Support/knowledge-base/if-one-does-not-plan-to-implement-power-over-ether
7/6/2017 12:10:29 PM

Target communication errors using Dynamic C with Windows 7
While having an issue with really slow performance on some test fixture’s FTDI USB-to-serial COM ports, we discovered that in the USB COM port’s “Advanced Settings” dialog box there is a “Latency T...
https://www.digi.com/Support/knowledge-base/target-communication-errors-using-dynamic-c-with-w
7/6/2017 12:10:29 PM

OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4
The OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4  is available in the github repositories. The instructions to fetch the Digi Embedded Yocto 1.4.1 update are as follows -For customers...
https://www.digi.com/Support/knowledge-base/openssl-heartbleed-fix-for-digi-embedded-yocto-1-4
7/6/2017 12:10:29 PM

What are Dynamic C shadow registers and why do I need to use them?
Shadow registers exist for many of the I/O registers.They are character variables defined in the BIOS. The naming convention for shadow registers is to append the word Shadow to the name of the ...
https://www.digi.com/Support/knowledge-base/what-are-dynamic-c-shadow-registers-and-why-do-i-n
7/6/2017 12:10:29 PM

What is the part number and manufacturer name of the 20-pin Connect ME socket header on the programm
The manufacturer is Samtec.The part number is not a straight forward issue. The Samtec concept is that you build your part number based on your needs.Follow the follow steps to creat...
https://www.digi.com/Support/knowledge-base/what-is-the-part-number-and-manufacturer-name-of-t
7/6/2017 12:10:29 PM

What is ADDP? What is link-local? Are these available for Rabbit boards?
Both ADDP and link-local are available starting with Dynamic C 10.60. See samples\tcpip\addp.c for an example using both. ADDP: Windows computers use an ADDP (Advanced Device Discovery Protocol, a ...
https://www.digi.com/Support/knowledge-base/what-is-addp-what-is-link-local-are-these-availabl
7/6/2017 12:10:29 PM

Error is Seen When loading the Linux dgdm driver Module in Linux: dgdm_tty_open() - invalid major -7
  The error is due to a mismatch between the kernel compiler and the system gcc compiler. This can be verified with the following commands from the Linux root prompt:# cat /proc/version ...
https://www.digi.com/Support/knowledge-base/error-is-seen-when-loading-the-linux-dgdm-driver-m
7/6/2017 12:10:28 PM

HOW TO: Configure and Use a Basic Menu With Digi One/PortServer Products
By adding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbou...
https://www.digi.com/Support/knowledge-base/how-to-configure-and-use-a-basic-menu-with-digi-on
7/6/2017 12:10:28 PM

Random Characters or Garbage is Seen Within Our Application Screen With SCO OpenServer 5
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s):# ditty printer -fastcook /dev/ttyx##Then see if this resol...
https://www.digi.com/Support/knowledge-base/random-characters-or-garbage-is-seen-on-the-applic
7/6/2017 12:10:28 PM

An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file fro
 This seems to be due to issues with the package management database. An article found on the internet recommends the following solution:# rpm -i --replacefiles /usr/src/packages/i386/(d...
https://www.digi.com/Support/knowledge-base/an-error-is-seen-when-installing-the-digi-driver-i
7/6/2017 12:10:28 PM

HOW TO: Configure Ports on Digi One/PortServer Products for Binary Data
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> kill tt...
https://www.digi.com/Support/knowledge-base/how-to-configure-ports-on-digi-one-portserver-prod
7/6/2017 12:10:28 PM

Digi One/PortServer Units Log Off Users Randomly or Present a Login Prompt for the Digi Unit Instead
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in...
https://www.digi.com/Support/knowledge-base/digi-one-portserver-units-log-off-users-randomly-o
7/6/2017 12:10:28 PM

HOW TO: Send Break to a SUN SPARC System Using Connect or a Menu With Digi One and PortServer Units
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Teln...
https://www.digi.com/Support/knowledge-base/how-to-send-break-to-a-sun-sparc-system-using-conn
7/6/2017 12:10:28 PM

Installing the SCO OpenServer 5.x Driver Using the VOL Image
Copy the .bin file from the CD or the Digi ftp site onto your UNIX server, copy it to a volume name that SCO's custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.0...
https://www.digi.com/Support/knowledge-base/installing-the-sco-openserver-5-x-driver-using-the
7/6/2017 12:10:28 PM

HOW TO: Configure CUPS Printers for Hardware Flow Control Instead of the Default Software Flow Contr
 Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttya01?baud=9600+size=8+parity=none+flow=hard &n...
https://www.digi.com/Support/knowledge-base/how-to-configure-cups-printers-for-hardware-flow-c
7/6/2017 12:10:28 PM

Will the Edgeport/1i work in a two-wire (Half Duplex) application?
Yes. In the Edgeport Industrial Installation Guide, follow the cabling diagram in the Edgeport/2i section titled "Cable Connections (DB9 Female) for Half Duplex". Also, as stated in the...
https://www.digi.com/Support/knowledge-base/will-the-edgeport-1i-work-in-a-two-wire-half-duple
7/6/2017 12:10:28 PM

Modem Configuration in Linux
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/Support/knowledge-base/modem-configuration-in-linux
7/6/2017 12:10:28 PM

Linux /etc/inittab Samples for Getty
Linux Getty Examples Different distributions have a variety of names for getty. It may be necessary to experiment or consult the system documentation to determine which getty is most appropriate f...
https://www.digi.com/Support/knowledge-base/linux-etc-inittab-samples-for-getty
7/6/2017 12:10:28 PM

Sample PERL scripts for managing PortServer TS units without user interaction.
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on vario...
https://www.digi.com/Support/knowledge-base/sample-perl-scripts-for-managing-portserver-ts-uni
7/6/2017 12:10:28 PM

In Linux the end of my print jobs are being cut-off and never print the end of the document.
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints:# cat < /dev/ttyx...
https://www.digi.com/Support/knowledge-base/in-linux-the-end-of-my-print-jobs-are-being-cut-of
7/6/2017 12:10:28 PM

How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands...
https://www.digi.com/Support/knowledge-base/how-do-i-configure-my-ditty-rp-port-settings-to-st
7/6/2017 12:10:28 PM

MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE
Before SUSE kernel sources are usable, you must issue the following commands:   cd /usr/src/linux-(version)  make cloneconfig && make modules_prepareOtherwise kernel sources ar...
https://www.digi.com/Support/knowledge-base/modpost-and-module-errors-are-seen-when-compiling
7/6/2017 12:10:28 PM

What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel system
 The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc2. gcc-64bit3. gcc-c++4. gcc-g77-64bit5. gcc-info6. gcc-locale7. gcc-objc8. gc...
https://www.digi.com/Support/knowledge-base/what-are-the-package-requirements-for-installing-t
7/6/2017 12:10:28 PM

Resetting a PortServer (II) Configuration to Factory Defaults
  Use this procedure to reset the PortServer or PortServer II configuration to factory defaults.Important: You will lose all PortServer configuration settings when you reset your P...
https://www.digi.com/Support/knowledge-base/resetting-a-portserver-ii-configuration-to-factory
7/6/2017 12:10:28 PM

Installing Digi NEO and Classicboard PCI Adapters in Debian Linux (dgnc Source RPM)
Solution:Installing the dgnc driver in Debian Linux version 3 (Source RPM): First verify you have the matching kernel-source installed on your system: # ls -l /usr/srcA directory called kernel-...
https://www.digi.com/Support/knowledge-base/installing-digi-neo-and-classicboard-pci-adapters
7/6/2017 12:10:28 PM

What must one do to properly support the new 4MB flash version of the Digi Connect ME?
As of the NET+OS 6.3 release there is no specific platform this version of the Connect ME. There a couple of approaches, however, one can take to supporting this platform.When working with NET+OS 6...
https://www.digi.com/Support/knowledge-base/what-must-one-do-to-properly-support-the-new-4mb-f
7/6/2017 12:10:28 PM

Using TransPort router GPS location in Google maps
TransPort routers output the GPS location in a format that needs to be modified before entering it into Google maps. To obtain the GPS location: Look in the router GUI at Management > Position...
https://www.digi.com/Support/knowledge-base/using-transport-router-gps-location-in-google-maps
7/6/2017 12:10:28 PM

TCP & UDP ports blocked by Sprint
Here is a list of ports that Sprint block for inbound traffic. TransPort routers use port 80 for web GUI managementTransPort routers use port 4000 for serial port access over TCP  •&nbs...
https://www.digi.com/Support/knowledge-base/tcp-udp-ports-blocked-by-sprint
7/6/2017 12:10:28 PM

Digi TransPort and Sarian Systems routers bash & shellshock
The Digi TransPort and Sarian Systems routers do not run Linux, so they are not affected by the bash vulnerability shellshock.BG 2/10/14
https://www.digi.com/Support/knowledge-base/digi-transport-and-sarian-systems-routers-bash-she
7/6/2017 12:10:28 PM

What VPN types are supported on Digi TransPort routers
Digi TransPort routers with Enterprise firmware support:IPsec in tunnel mode with Pre Shared Key and X.509 digital certificate authentication methods (client and server)IPsec in transport mode with...
https://www.digi.com/Support/knowledge-base/what-vpn-types-are-supported-on-digi-transport-rou
7/6/2017 12:10:28 PM

Are TransPort routers FIPS 140-2 certified?
The TransPort LR54 is FIPS 140-2 certified. Other TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.  The only other product that we offer that...
https://www.digi.com/Support/knowledge-base/are-transport-routers-fips-140-2-certified
7/6/2017 12:10:28 PM

Why don't some TransPort router PPP interface settings take effect immediately?
 When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the para...
https://www.digi.com/Support/knowledge-base/why-don-t-some-transport-router-ppp-interface-sett
7/6/2017 12:10:28 PM

Accessing TransPort routers securely via L2TP/IPsec VPN from iOS and Android mobile platforms.
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices such ...
https://www.digi.com/Support/knowledge-base/accessing-transport-routers-securely-via-l2tp-ipse
7/6/2017 12:10:28 PM

How to access TransPort router SNMP stats without SNMP software
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH): at\mibs this will output a very long list. If the buff...
https://www.digi.com/Support/knowledge-base/how-to-access-transport-router-snmp-stats-without
7/6/2017 12:10:28 PM

Running the realport dump (rpdump) program on Aix
Steps on setup:Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x).Stop all port processes and the RealPort daemon.  Example: # pdisable tty1 # rmd...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-aix
7/6/2017 12:10:28 PM

Which serial ports on the Edgeport/2+2i are RS-232 versus RS-422?
On the Edgeport/2+2i model, serial ports 1 and 2 are RS-422, and serial ports 3 and 4 are RS-232.
https://www.digi.com/Support/knowledge-base/which-serial-ports-on-the-edgeport-2-2i-are-rs-232
7/6/2017 12:10:28 PM

The ''Check for Digi Connect Updates'' utility is unable to connect to the Digi update server
There have recently been changes made to the Digi Connect Update server. In order to correct this it will be necessary to modify an entry in the Windows Registry (regedit.exe).Follow these instruct...
https://www.digi.com/Support/knowledge-base/the-check-for-digi-connect-updates-utility-is-unab
7/6/2017 12:10:28 PM

Can the the HTML pages on the Digi Connect devices be customized?
Yes the HTML pages can be customized, as of the release of the "F" firmware for the Connect platform.Customization can be performed as follows:Connect to the device's web interface an...
https://www.digi.com/Support/knowledge-base/can-the-the-html-pages-on-the-digi-connect-devices
7/6/2017 12:10:28 PM

Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
 This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary...
https://www.digi.com/Support/knowledge-base/transparent-printing-in-sco-openserver-hangs-and-d
7/6/2017 12:10:28 PM

Printers stop functioning after updating Windows NT to Service Pack5, 6, or 6a.
 Between Service Pack 4 and SP5, Microsoft changed the default Time Out value of serial ports such as those created by Digi drivers. For your printers to function properly, you will need to is...
https://www.digi.com/Support/knowledge-base/printers-stop-functioning-after-updating-windows-n
7/6/2017 12:10:28 PM

HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
By default, you can have up to 4 simultaneous sessions. This is defined in the "sess" field under the port settings.The session feature allows for multiple telnet sessions from an attache...
https://www.digi.com/Support/knowledge-base/how-to-confiigure-digi-one-portserver-units-for-mu
7/6/2017 12:10:28 PM

HOW TO: Perform Automated Tasks on Digi Device and Terminal Server Products Automatically Without Us
 Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download...
https://www.digi.com/Support/knowledge-base/how-to-perform-automated-tasks-on-digi-device-and
7/6/2017 12:10:28 PM

Valid options for use with the ADDP command line utility that is installed with DPA Remote in Linux
 Here is a list of valid options for discovering Digi Ethernet devices: -a IP address -s Subnet mask -g Gateway -d DHCP -Q Query all devices -q query a specific MAC Address (requires -m)...
https://www.digi.com/Support/knowledge-base/valid-options-for-use-with-the-addp-command-line-u
7/6/2017 12:10:28 PM

How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host wh
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be able ...
https://www.digi.com/Support/knowledge-base/how-do-i-configure-the-portserver-ii-ts-and-digi-o
7/6/2017 12:10:28 PM

What is the manufacturer name and part number for the 12-pin header on the EM and Wi-EM development
The manufacturer of these parts is Samtec.The part number is SSM-106-L-DV. Additional options for this part number can also be specified (refer to the Samtec web site for details).
https://www.digi.com/Support/knowledge-base/what-is-the-manufacturer-name-and-part-number-for
7/6/2017 12:10:28 PM

TransPort router DHCP client CLI commands
To view the status of Ethernet 0 interface:eth 0 status To view the status of Ethernet 1 interface:eth 1 status For example:eth 0 status Activation Status:      Active ...
https://www.digi.com/Support/knowledge-base/transport-router-dhcp-client-cli-commands
7/6/2017 12:10:28 PM

Common ISDN and OLA error messages seen on TransPort routers
The following info will be useful when using TransPort routers for On Line Authorisation tasks such as card payment processing. These are the most common error messages along with information of w...
https://www.digi.com/Support/knowledge-base/common-isdn-and-ola-error-messages-seen-on-transpo
7/6/2017 12:10:28 PM

FTP port forwarding on TransPort routers
When connecting to an FTP server on a LAN behind a TransPort router, you will need to set up port forwarding so you can access the server from the internet. Consider this: The PC needs to access ...
https://www.digi.com/Support/knowledge-base/ftp-port-forwarding-on-transport-routers
7/6/2017 12:10:28 PM

Digi TransPort BGP configuration file syntax
Description:BGP on TransPort routers implements the Border Gateway Protocol version 4 as described in RFC 4271. The following text is from the OpenBSD man page for bgpd.conf.  The SarOS oper...
https://www.digi.com/Support/knowledge-base/digi-transport-bgp-configuration-file-syntax
7/6/2017 12:10:28 PM

Digi TransPort OSPF configuration file syntax
DESCRIPTION     OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following text...
https://www.digi.com/Support/knowledge-base/digi-transport-ospf-configuration-file-syntax
7/6/2017 12:10:28 PM

HOW TO: Obtain Logs and Setting Information From the Command Line Interface of a Digi ERT Ethernet
 First, you will need the telnet application installed on your host.  To issue telnet, get to a command line prompt on your PC.  From Windows, this is either Start - Run or Start - A...
https://www.digi.com/Support/knowledge-base/how-to-obtain-logs-and-setting-information-from-th
7/6/2017 12:10:27 PM

Which ERT Meters are compatible with my Digi ERT/Ethernet Gateway or ERT/Smart Energy Bridge produc
If attempting to communicate with a water, gas or electric meter, confirm that you have a supported ERT module configured for bubble-up mode on your meter: If you are not certain whether you have t...
https://www.digi.com/Support/knowledge-base/which-ert-meters-are-compatible-with-my-digi-ert-e
7/6/2017 12:10:27 PM

Migration from OP7100 to newer Rabbit solution
Option 1: Less hardware development BL4S200 (or BL4S210 depending on the type of Ethernet and memory they require)20-101-1220 BL4S200101-1270 BL4S200 tool kithttp://www.digi.com/products/w...
https://www.digi.com/Support/knowledge-base/migration-from-op7100-to-newer-rabbit-solution
7/6/2017 12:10:27 PM

Getty respawning errors are seen when rebooting the Linux server
 In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to th...
https://www.digi.com/Support/knowledge-base/getty-respawning-errors-are-seen-when-rebooting-th
7/6/2017 12:10:27 PM

Problem Seen in SCO OpenServer With the getty Flushing Data After the Login: Prompt
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.Try adding -n to the getty entry:From the man page:-nDisables the ke...
https://www.digi.com/Support/knowledge-base/problem-seen-in-sco-openserver-with-the-getty-flus
7/6/2017 12:10:27 PM

HOW TO: Create a Serial Printer Using CUPS in Linux
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the n...
https://www.digi.com/Support/knowledge-base/how-to-create-a-serial-printer-using-cups-in-linux
7/6/2017 12:10:27 PM

HOW TO: Configure tty Devices to Start at 01 Instead of 00 for Port 1 With UDEV When Using Linux Re
 Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules:Edit "/usr/bin/dgrp_udev" and find this line:...
https://www.digi.com/Support/knowledge-base/how-to-configure-tty-devices-to-start-at-01-instea
7/6/2017 12:10:27 PM

What is the SNMP OID for the RSSI value on /Digi ConnectPort WAN products?
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
https://www.digi.com/Support/knowledge-base/what-is-the-snmp-oid-for-the-rssi-value-on-wan-pro
7/6/2017 12:10:27 PM

Which Digi Product Supports Mark and Space Parity in Linux?
The Digi NEO PCI or PCIe adapter does support mark and space parity in Linux.
https://www.digi.com/Support/knowledge-base/which-digi-product-supports-mark-and-space-parity
7/6/2017 12:10:27 PM

Does Digi Offer Products Capable of 9 Bit Character Serial Communication?
No. Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
https://www.digi.com/Support/knowledge-base/does-digi-offer-products-capable-of-9-bit-characte
7/6/2017 12:10:27 PM

Digi NEO adapter is not recognized in Linux
This can be caused by a conflict with the in-kernel jsm driver, where it has claimed the adapter. Check to see if the jsm module is loaded:# lsmod | grep jsmIf so, unload the module:# rmmod js...
https://www.digi.com/Support/knowledge-base/digi-neo-adapter-is-not-recognized-in-linux
7/6/2017 12:10:27 PM

AccelePort RAS modem does not hang up after call using mgetty
 These adapters use Rockwell chipsets, when using the recommended init-string, mgetty will recognize DCD as high and force a hang-up.Here are the lines added to /etc/mgetty+sendfax/mgetty.conf...
https://www.digi.com/Support/knowledge-base/acceleport-ras-modem-does-not-hang-up-after-call-u
7/6/2017 12:10:27 PM

HOW TO: Configure Device Permission and Ownership in Linux with ClassicBoard and Digi Neo adapters
 Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the Digi driver no longer controls these settings on ...
https://www.digi.com/Support/knowledge-base/how-to-configure-device-permission-and-ownership-i
7/6/2017 12:10:27 PM

HOW TO: Install RealPort on Debian
 Install the latest openssl libraries:apt-get install libssl-dev  Install all files necessary to recompile the kernel and install the driver (as root user):apt-get install kernel-pac...
https://www.digi.com/Support/knowledge-base/how-to-install-realport-on-debian-6
7/6/2017 12:10:27 PM

Error Seen When Building the RealPort Driver in SuSE Linux: /bin/sh: scripts/mod/modpost: No such f
 With newer versions of SuSE Linux, the kernel sources need to prepared and symbolic links are needed for the ncurses library:   1. ln -s ncurses/panel.h panel.h in /usr/include2. make ...
https://www.digi.com/Support/knowledge-base/error-seen-when-building-the-realport-driver-in-su
7/6/2017 12:10:27 PM

HOW TO: Restore Digi ConnectPort LTS to Factory Default Settings
 To restore the Digi ConnectPort LTS unit to the factory default configuration settings, use a TFTP or BOOTP server. To use the Bios menuto flash new firmware, do the following:Connect th...
https://www.digi.com/Support/knowledge-base/how-to-restore-digi-connectport-lts-to-factory-def
7/6/2017 12:10:27 PM

Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
 Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware.  This can be done from the Devic...
https://www.digi.com/Support/knowledge-base/error-seen-when-updating-firmware-on-connectport-x
7/6/2017 12:10:27 PM

Recovery Procedure for Digi Connect (Wi) SP
Digi Connect (Wi)SP Recovery Procedure:Tools needed Digi Connect device PC or laptop Serial Cable (crossover, DB-9 to DB-9) Tool to hold in reset button Firmware Image to be uploaded TFTP ser...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-digi-connect-wi-sp
7/6/2017 12:10:27 PM

Maximum Number of RealPort Connections That Can Connect to a Single PortServer TS or EtherLite Unit
A maximum of 20 RealPort host connections may be established with a single PortServer TS unit concurrently.The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a max...
https://www.digi.com/Support/knowledge-base/maximum-number-of-realport-connections-that-can-co
7/6/2017 12:10:27 PM

HOW TO: Printer configuration with AIX RealPort
 The AIX server:# smit printerSelect the following menu items:  Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa deviceFill in the o...
https://www.digi.com/Support/knowledge-base/how-to-printer-configuration-with-aix-realport
7/6/2017 12:10:27 PM

Quick reference to the RPM command line.
The RPM console port has the same pinout as a Sun Netra or Cisco. The cascade port is the reverse (same as a Digi CM) so a straight through cable will connect two RPMs together from the Cascade por...
https://www.digi.com/Support/knowledge-base/quick-reference-to-the-rpm-command-line
7/6/2017 12:10:27 PM

Dynamic C Version for Product Release
Rabbit ProductDynamic C versionRFU BL1800 6.04b NA   6.53-6.57 1.0 RCM2100 7.04P 2.0 RCM2200 7.04T2 2.0 BL2000 7.04P3 ...
https://www.digi.com/Support/knowledge-base/dynamic-c-version-for-product-release
7/6/2017 12:10:27 PM

What if my Rabbit Field Utility is missing the Start Button ?
   To resolve this issue, right click on your Desktop and select personalize and then selected display. Change your display to medium. Once you set it back to the defa...
https://www.digi.com/Support/knowledge-base/what-if-my-rabbit-field-utility-is-missing-the-sta
7/6/2017 12:10:27 PM

Adding an SD card to the RCM6700
You could use:microSD | RCM6700PB0 ---------- SCKDI ----------- PC4DO ---------- PC5CS ---------- PE6We recommend that our customers should use RCM_43XX_BIOS.LIB's SPI and SD-related definitions an...
https://www.digi.com/Support/knowledge-base/adding-an-sd-card-to-the-rcm6700
7/6/2017 12:10:27 PM

HOW TO: Configure Digi NEO Port Settings to Stay After Reboots or Port Closure in Linux
 The stty or ditty.dgnc settings do not stay configured on the ports and revert to 9600/8/1/None whenever the ports are opened/closed or after the system is rebooted.It is typical behavior in ...
https://www.digi.com/Support/knowledge-base/how-to-configure-digi-neo-port-settings-to-stay-af
7/6/2017 12:10:27 PM

Target Communications issues when using a USB programming cable with a Rabbit product and Windows 7
If you are using the USB cable, there may be an issue with the latency timer on your pc port.You might want to adjust the latency timer on the port you are using:If you are having communication...
https://www.digi.com/Support/knowledge-base/target-communications-issues-when-using-a-usb-prog
7/6/2017 12:10:27 PM

HOW TO: Change the Port HTTP is received on with the Digi One SP Product
Yes, this can be set from the command line interface only. From the root prompt of the Digi One SP:#> set netport http=(port_number)
https://www.digi.com/Support/knowledge-base/how-to-change-the-port-http-is-received-on-with-th
7/6/2017 12:10:27 PM

HOW TO: Configure LPD Printing with Digi Connect/ConnectPort Products and Unix/Linux
 The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings).Here is...
https://www.digi.com/Support/knowledge-base/how-to-configure-lpd-printing-with-digi-connect-co
7/6/2017 12:10:27 PM

HOW TO: Enable the RTS Toggle Feature in Linux RealPort
Issue the following command from the root prompt: # ditty-rp rtstoggle ttyx##Where ttyx## represents that actual tty ID.
https://www.digi.com/Support/knowledge-base/how-to-enable-the-rts-toggle-feature-in-linux-real
7/6/2017 12:10:27 PM

The PCI-X adapter is not recognized in an HP DL145 server running Linux
The PCI-X adapter is not recognized in an HP DL145 server running LinuxThe system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ...
https://www.digi.com/Support/knowledge-base/the-pci-x-adapter-is-not-recognized-in-an-hp-dl145
7/6/2017 12:10:27 PM

A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
An error is seen similar to the following when compiling the RealPort driver in Linux:  dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/...
https://www.digi.com/Support/knowledge-base/a-dgrp-net-ops-o-error-is-seen-when-compiling-the
7/6/2017 12:10:27 PM

Installing Wi-Point 3G Remote Manager in Fedora Core 10
configure the mount point and mount the installation binary: # mkdir /media/remote # mount -o loop -t iso9660 RemoteManager-(ver).bin /media/remoteCopy the files to another directory:# mkdir ...
https://www.digi.com/Support/knowledge-base/installing-wi-point-3g-remote-manager-in-fedora-co
7/6/2017 12:10:27 PM

HOW TO: Install the dgnc Digi Neo/ClassicBoard Driver in Ubuntu Linux
 You will want to first unload the in-kernel jsm driver as it will cause a hardware conflict:# sudo rmmod jsmWe recommend copying the jsm.ko or jsm.o module file to something else:  su...
https://www.digi.com/Support/knowledge-base/how-to-install-the-dgnc-digi-neo-classicboard-driv
7/6/2017 12:10:27 PM

What port/socket numbers are used with the Wi-Point 3G Remote Manager Software?
The following port numbers are used and will need to be accommodated in firewall configuration for use with Wi-Point 3G Remote Manager:8005 =shutdown  8443 =https  8080 =http  800...
https://www.digi.com/Support/knowledge-base/what-port-socket-numbers-are-used-with-the-wi-poin
7/6/2017 12:10:27 PM

Programming Xbee modules in Linux using Ruby::XBee
Ruby::XBee (open source) allows you to configure and access Digi XBee RF devices using ruby classes and ruby-based command line utilities.LimitationsNot all XBee Series 1 features are supported, th...
https://www.digi.com/Support/knowledge-base/programming-xbee-modules-in-linux-using-ruby-xbee
7/6/2017 12:10:27 PM

HOW TO: Install/compile the RealPort driver Using the source RPM in Debian Linux
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (...
https://www.digi.com/Support/knowledge-base/how-to-install-compile-the-realport-driver-using-t
7/6/2017 12:10:27 PM

PCI-X adapter is not detected in HP DL145 system running Linux
Within the system BIOS menu, select the ''Advanced'' tab. In the ''Advanced'' window there is''MCFG Table: [Enabled]This must be set to:''MCFG Table:...
https://www.digi.com/Support/knowledge-base/pci-x-adapter-is-not-detected-in-hp-dl145-system-r
7/6/2017 12:10:27 PM

HOW TO: LPD remote printing configuration with UNIX/Linux
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings).Here is the information for lpd co...
https://www.digi.com/Support/knowledge-base/how-to-lpd-remote-printing-configuration-with-unix
7/6/2017 12:10:27 PM

HOW TO: Create a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Comman
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of t...
https://www.digi.com/Support/knowledge-base/how-to-create-a-serial-tunnel-or-bridge-with-digi
7/6/2017 12:10:27 PM

Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
 Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx##Where ttyx## represents the actual tty device.This setting may be added to a start up s...
https://www.digi.com/Support/knowledge-base/transparent-printing-causes-the-port-to-lock-up-in
7/6/2017 12:10:27 PM

Respawn Errors Seen When Rebooting Linux RealPort Server
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
https://www.digi.com/Support/knowledge-base/respawn-errors-seen-when-rebooting-linux-realport
7/6/2017 12:10:27 PM

PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
 The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration. It is very important to confirm the POST image version is current prior to updating ...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-product-post-and-firmwa
7/6/2017 12:10:27 PM

HOW TO: Decrease Latency with the RealPort Driver in Linux
Typically latency seen communicating with the serial ports when using RealPort in Linux can be further decreased by tuning the edelay port setting.The edelay setting is configured on a per port bas...
https://www.digi.com/Support/knowledge-base/how-to-decrease-latency-with-the-realport-driver-i
7/6/2017 12:10:27 PM

SCO OpenServer RealPort /etc/inittab is Not Keeping Changes for the Ports
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt".This will rem...
https://www.digi.com/Support/knowledge-base/sco-etc-inittab-is-not-keeping-changes-for-the-por
7/6/2017 12:10:27 PM

HOW TO: Install DPA Remote in Solaris
PACKAGE INSTALLATION AND REMOVAL INSTRUCTIONS Download the latest driver from Digi's web site. Rename the downloaded file to contain the capital letter .Z extension:# mv /full_path>/4000...
https://www.digi.com/Support/knowledge-base/how-to-install-dpa-remote-in-solaris
7/6/2017 12:10:27 PM

Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortSe
 Review the port settings. Telnet to the IP address of the unit and login as root:#> set port ra=*Any port that is going to have a RealPort device attached, should have:dev - Needs to be se...
https://www.digi.com/Support/knowledge-base/troubleshooting-port-connectivity-issues-and-resou
7/6/2017 12:10:27 PM

HOW TO: Upgrade Firmware on PortServer TS and Digi One units using TFTP and a UNIX Host
From Host Server:If the host system does not already have tftp activated, do the following:# mkdir /tftpboot # chmod 777 /tftpbootMove the firmware image file to the /tftpboot directory.# chmod 66...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-firmware-on-portserver-ts-and-digi
7/6/2017 12:10:27 PM

Installed NET+OS 7.5.2 and all updates but getting build errors like >> multiple definition of
NET+OS 7.5.0 AWS and Email Updates The following message pops up before the AWS patch can be installed.NET+OS 7.5.0 AWS and Email Updates Please note that Package Manager does not have the ability ...
https://www.digi.com/Support/knowledge-base/installed-net-os-7-5-2-and-all-updates-but-getting
7/6/2017 12:10:26 PM

How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development boar...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-module
7/6/2017 12:10:26 PM

Difference between .ubifs and .ubi file systems on CCWi-i.MX51 and CCWi-i.MX53
The UBIFS image is a file system image.It works on top of a UBI volume.You cannot flash it on the raw flash device */dev/mtd*. You need to create UBI volume first and then update the volume with UB...
https://www.digi.com/Support/knowledge-base/difference-between-ubifs-and-ubi-file-systems-on-c
7/6/2017 12:10:26 PM

How to boot Wince image from USB stick on Wi-i.MX51 JSK?
1. USB stick must be formatted either in FAT, ext2 or ext3 file system.   (This knowledge base article explains FAT format with one partition).2. Copy default wince image (wce-CCXMX5...
https://www.digi.com/Support/knowledge-base/how-to-boot-wince-image-from-usb-stick-on-wi-i-mx5
7/6/2017 12:10:26 PM

HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy Gateway
HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy GatewayUse a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gatewa...
https://www.digi.com/Support/knowledge-base/how-to-obtain-xbee-tracing-from-a-connectport-x2-s
7/6/2017 12:10:26 PM

What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?The maximum ERT signal range is 200 feet away if it is line of ...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-working-distance-between-an-er
7/6/2017 12:10:26 PM

Gathering Information for Tech Support for Cellular Issues with ConnectPort X2e 3G
When encountering a cellular issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information. Screen Shots of the following WebUI pages:HomeConfiguration >...
https://www.digi.com/Support/knowledge-base/gathering-information-for-tech-support-for-cellula
7/6/2017 12:10:26 PM

No rule to make target errors seen when installing the RealPort driver in Linux
The following errors are seen when attempting to install the RealPort driver in Linux: make[2]: Entering directory `/usr/src/dgrp-1.9/dinc' make[2]: *** No rule to make target `dinc.o', n...
https://www.digi.com/Support/knowledge-base/no-rule-to-make-target-errors-seen-when-installing
7/6/2017 12:10:26 PM

Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway
Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access ...
https://www.digi.com/Support/knowledge-base/cannot-access-the-web-interface-on-a-connectport-x
7/6/2017 12:10:26 PM

HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways
HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways By pressing the small reset button on the top of the unit, the web interface will be made temporarily available...
https://www.digi.com/Support/knowledge-base/how-to-access-the-web-interface-on-the-digi-connec
7/6/2017 12:10:26 PM

The Digi CM, Digi Passport, and ConnectPort LTS disaster recovery procedure.
In the event the configuration data is destroyed or corrupted.  The Digi console server automatically restores a corrupted configuration file system to the factory default settings.  Ho...
https://www.digi.com/Support/knowledge-base/the-digi-cm-digi-passport-and-connectport-lts-disa
7/6/2017 12:10:26 PM

HOW TO: Capture Session Logs Using PuTTY
 To capture a session with PuTTY, open up PuTTY. Look for Category Session -> Logging   Under Session Logging, choose “All session output” and key in your desi...
https://www.digi.com/Support/knowledge-base/how-to-capture-session-logs-using-putty
7/6/2017 12:10:26 PM

HOW TO: Install Supported Smart Energy Device Drivers: Digi ERT Bridge, Smart Plugs, Thermostats and
HOW TO: Install Supported Smart Energy Device Drivers/Plugins on ConnectPort X2e Smart Energy Gateways Device drivers, such as, Smart Plugs, Thermostats, and Load Controllers along with the  ins...
https://www.digi.com/Support/knowledge-base/how-to-install-supported-smart-energy-device-drive
7/6/2017 12:10:26 PM

HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway
HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway The instructions for updating firmware on these units can be found here: http://ftp1.digi.com/support/firmware/90001384_A.pdf
https://www.digi.com/Support/knowledge-base/how-to-update-firmware-on-a-connectport-x2-se-smar
7/6/2017 12:10:26 PM

How do I access the Digi CM/Passport console port via a dialin modem?
Follow these steps to setup the Digi CM/Passport console port for dialin access: 1. Edit the /usr2/rc.user file and add the following line just above "exit 0":echo 57600 > /var/run/mg...
https://www.digi.com/Support/knowledge-base/how-do-i-access-the-digi-cm-passport-console-port
7/6/2017 12:10:26 PM

How do you check serial signals from the Digi CM/Passport command line?
From the Digi CM/Passport command line (CLI) type: more /proc/tty/driver/serial_vts
https://www.digi.com/Support/knowledge-base/how-do-you-check-serial-signals-from-the-digi-cm-c
7/6/2017 12:10:26 PM

Configuring users on the Digi CM/Passport via the command line.
 Adding Users.         useradd -d /tmp [-g groupid ] [-s shellprogram ] [username]         groupid = Options are: Sys ad...
https://www.digi.com/Support/knowledge-base/configuring-users-on-the-digi-cm-passport-via-the
7/6/2017 12:10:26 PM

How to install and test the pico text to speech on CCWi-i.MX53 Android device
-First insert the Micro SD card into X14 slot on the CCWi-i.MX53 and power on the device.-Once android device connected to the internet, install the pico data files related to the Pico TTS from the...
https://www.digi.com/Support/knowledge-base/how-to-install-and-test-the-pico-text-to-speech-on
7/6/2017 12:10:26 PM

Using ssh with public keys to the Digi CM and Digi Passport.
SSH clients tested.     Linux via OpenSSH:         From Linux (client):         adduser joe   &nbs...
https://www.digi.com/Support/knowledge-base/using-ssh-with-public-keys-to-the-digi-cm-and-digi
7/6/2017 12:10:26 PM

How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown below Configuration--> Network--> Interface--> Mobile-->...
https://www.digi.com/Support/knowledge-base/how-to-set-an-event-in-eventlog-to-see-the-signal
7/6/2017 12:10:26 PM

Uploading Firmware to AnywhereUSB via Telnet
To upload firmware to Digi AnywhereUSB we need to have TFTP server running on the host machine.  Please refer to the screenshots below to setup TFTP server and how to upload firmware (NOTE: t...
https://www.digi.com/Support/knowledge-base/uploading-firmware-to-anywhereusb-via-telnet
7/6/2017 12:10:26 PM

What is the difference between: Store device data (data roll-ups) Store Device data (raw data rete
Store Device Data *per account (data roll-ups) Remote Manager will retain roll-ups for each DataStream within set limits depending on your edition. The amount specified in the Edition Summary...
https://www.digi.com/Support/knowledge-base/what-is-the-difference-between-store-device-data-d
7/6/2017 12:10:26 PM

How to Create a SSL Tunnel Between Two PortServer TS Units
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS...
https://www.digi.com/Support/knowledge-base/how-to-create-a-ssl-tunnel-between-two-portserver
7/6/2017 12:10:26 PM

HOW TO: Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connectio...
https://www.digi.com/Support/knowledge-base/how-to-establish-tcp-connections-to-xbee-nodes-usi
7/6/2017 12:10:26 PM

When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 se...
https://www.digi.com/Support/knowledge-base/when-running-a-digi-esp-application-as-remote-a-re
7/6/2017 12:10:26 PM

Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account:Gateway UnavailableThis gateway is already in use by another user. Please ensure that yo...
https://www.digi.com/Support/knowledge-base/gateway-unavailable-error-seen-when-adding-digi-ga
7/6/2017 12:10:26 PM

HOW TO: Improve Latency When Using AIX RealPort
On PortServer TS and Digi One product lines, there is an optimization setting configurable on the units themselves.  From the Web interface of the unit, login as root and select System.&n...
https://www.digi.com/Support/knowledge-base/how-to-improve-latency-when-using-aix-realport
7/6/2017 12:10:26 PM

How to Configure a PortServer TS or Digi One Product to Autoconnect to a Remote Host
To configure the port to autoconnect to a network node, navigate to the web interface of the unit and login as root.Select:Serial Ports option under the Configuration menu.  Choose the de...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-or-digi-one-produ
7/6/2017 12:10:26 PM

Digi Connect Wan Recovery Procedure
Recovery Procedure for Digi Connect Wan Family (non 3G)   Locate the 4 service pins recessed in the housing just to the left side of the Ethernet connector. Apply a standard jumper ...
https://www.digi.com/Support/knowledge-base/digi-connect-wan-recovery-procedure
7/6/2017 12:10:26 PM

How to control the Android CCWi-i.MX53 device from your Windows 7 PC
Steps:1. Install Digi ESP for Android 1.2 on your development Windows 7 PC.2. Download the androidscreencast.jnlp application from the web.You can download it form the below website.https://code.go...
https://www.digi.com/Support/knowledge-base/how-to-control-the-android-ccwi-i-mx53-device-from
7/6/2017 12:10:26 PM

Dynamic C Command Line RFU
Dynamic C Command Line RFU To start the Command line RFU, click on Windows “start”, then type "cmd", you will see the following screen      Enter the path of the Utiliti...
https://www.digi.com/Support/knowledge-base/dynamic-c-command-line-rfu
7/6/2017 12:10:26 PM

Etherlite Rlogin Guide
Most Unix systems have an rlogin client which you can use to login to the EtherLite Products. The EtherLite does not prompt for a username and does not require a password. Below is an example of ho...
https://www.digi.com/Support/knowledge-base/etherlite-rlogin-guide
7/6/2017 12:10:26 PM

SCO UnixWare RealPort FAQ
 How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded...
https://www.digi.com/Support/knowledge-base/sco-unixware-realport-faq
7/6/2017 12:10:26 PM

Is it Possible to Route Data From the Wired Ethernet Port (LAN) to the Wireless Network (LAN) with t
No, this is not possible.  You would need a Wireless Access Point to accomplish this. You are able to have both the Ethernet and Wi-Fi running at the same time, and access to the serial por...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-route-data-from-the-wired-ethern
7/6/2017 12:10:26 PM

Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
The following layers are supported currently:   Layer 2 -- Ethernet and PPPLayer 3 --ARP, RARP, ICMP, IPV4Layer 4 --TCP/UDPLayer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
https://www.digi.com/Support/knowledge-base/which-link-layer-protocols-of-the-internet-protoco
7/6/2017 12:10:26 PM

How to Factory Reset a ConnectPort X2 Device
How to Factory Reset a ConnectPort X2 DeviceReset Button: Power off the unit.  Next, press and hold the small reset button while powering the unit back on.Command Line (CLI): From the root p...
https://www.digi.com/Support/knowledge-base/how-to-factory-reset-a-connectport-x2-device
7/6/2017 12:10:26 PM

Device Cloud RCI Example for Changing Settings on Device Cloud Connected Devices
 Remote Manager RCI calls can be issued from the Web Services Console under your Remote Manager account to make setting changes on multiple units connected to Remote Manager for...
https://www.digi.com/Support/knowledge-base/device-cloud-rci-example-for-changing-settings-on
7/6/2017 12:10:26 PM

What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coo
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coordinators? The maximum number of Smart Energy devices supported with ConnectPort X2(e) Smart...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-number-of-child-devices-suppor
7/6/2017 12:10:26 PM

How to get rx_signal value of wln_status structure in dBm units on devices running NET+OS 6.3.
Wifi RSSI strength is populated in rx_signal (structure variable) of wln_status structure. In API Reference Manual, if description for rx_signal field is NOT specifying that it is dBm units, the...
https://www.digi.com/Support/knowledge-base/how-to-get-rx-signal-value-of-wln-status-structure
7/6/2017 12:10:26 PM

How do I write assembly code in .C file of a NET+OS application project ?
Refer inclusion of assembly in gnu C code.Sample Code :-#include <stdio.h> #include <stdlib.h> void assembly_delay(); #define LOOP_MAX (25) int main (void) { int loopIdx = ...
https://www.digi.com/Support/knowledge-base/how-do-i-write-assembly-code-in-c-file-of-a-net-os
7/6/2017 12:10:26 PM

High CPU usage is observed when running RealPort over WAN connections in Linux.
 Whenever running RealPort daemons over a WAN connection, a Link Speed setting needs to be applied to the RealPort daemon that closely matches the dedicated bandwidth.  Wit...
https://www.digi.com/Support/knowledge-base/high-cpu-usage-is-observed-when-running-realport-o
7/6/2017 12:10:26 PM

Using SSH with Public Keys to the Digi One® and PortServer® TS Family
In Windows, use PuTTYgen to generate the keys: PuTTYgen is available hereOpen PuttygenUnder Parameters, check ‘SSH-2 DSA’Generate the key in PuTTYgen by clicking on the Generate bu...
https://www.digi.com/Support/knowledge-base/using-ssh-with-public-keys-to-the-digi-one-and-por
7/6/2017 12:10:26 PM

How to get rid of NET+OS 7.5 different build errors on Windows 7 64-bit machine
DISCLAIMER :- Digi ESP is not officially supported on Windows 7 64-bit Host.The Solution explained here is only a workaround which may or may not work depending on your privileges on Host Machine.M...
https://www.digi.com/Support/knowledge-base/how-to-get-rid-of-net-os-7-5-different-build-error
7/6/2017 12:10:26 PM

How to update rescue partitions on ConnectCore Wi- i.MX51 modules.
Rescue partitions support has to be enabled in Uboot. Create a Uboot Project and in configure, make sure that Rescue Partition Mechanism is selected in U-Boot Configuration > U-Boot Settings....
https://www.digi.com/Support/knowledge-base/how-to-update-rescue-partitions-on-connectcore-wi
7/6/2017 12:10:26 PM

How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/Support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-mo-(1)
7/6/2017 12:10:26 PM

ConnectPort X USB Flash Drive Compatibility Requirements
The ConnectPort X4 supports USB flash drives with a FAT 32 formatted file system.    To check flash drive information on the ConnectPort X4, telnet to the unit, l...
https://www.digi.com/Support/knowledge-base/connectport-x-usb-flash-drive-compatibility-requir
7/6/2017 12:10:26 PM

How to install Accessibility plug-ins on the Android 2.3 CCWi-i.MX53 device?
By installing the Accessibility plug-ins on the Android CCWi-i.MX53 device,you can hear the voice while navigating the user interface on the device.First of all Install talk back plug-in from the b...
https://www.digi.com/Support/knowledge-base/how-to-install-accessibility-plug-ins-on-the-andro
7/6/2017 12:10:26 PM

Package Dependencies For Digi Driver Installation in Linux
What are the package dependencies/requirements for installing Digi drivers?Digi Neo and ClassicBoard driver (dgnc):make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older di...
https://www.digi.com/Support/knowledge-base/package-requirements-for-digi-driver-installation
7/6/2017 12:10:26 PM

HOW TO: Configure the Solaris Console on the Serial Port
To redirect the Solaris console messages thru its serial port (ttya in this example), from the Solaris command line type:eeprom input-device=ttya output-device=ttya
https://www.digi.com/Support/knowledge-base/how-to-configure-solaris-to-console-thru-its-seria
7/6/2017 12:10:25 PM

How do I turn M10 on/off based on satellite availability so as to make battery powered applications
Why we need to turn on/off M10? M10 take less than 1 minute to get a satellite link. It all depends upon the availability of the satellite at that particular time. M10 scans through different freq...
https://www.digi.com/Support/knowledge-base/how-do-i-turn-m10-on-off-based-on-satellite-availa
7/6/2017 12:10:25 PM

Ping command doesn't work in second ethernet interface in linux if both are configured in same subne
If two interfaces are in same subnet then there could be a chance for linux kernel to choose the first to appear on routing table. use route command to cross check routing table. Because chances ...
https://www.digi.com/Support/knowledge-base/ping-command-doesn-t-work-in-second-ethernet-inter
7/6/2017 12:10:25 PM

How to create multiple users in Digi Embedded Linux (5.7 onwards)
1. Create a default FULL Project in DEL , build and update these images onto target (eg: ccwmx51).2. Connect to serial console of target.3. By default you will be having a user 'default' UID:1000 w...
https://www.digi.com/Support/knowledge-base/how-to-create-multiple-users-in-digi-embedded-linu
7/6/2017 12:10:25 PM

Digi Cloud Connector sample application fails to build
If Makefile build for Digi Cloud Connector for ANSI C is giving the following error'/usr/bin/ld: cannot find -lz'it means zlib1g-dev package is missing in your linux installation. execute ...
https://www.digi.com/Support/knowledge-base/digi-cloud-connector-sample-application-fails-to-b
7/6/2017 12:10:25 PM

Brown out issues on ConnectCard (Wi)i.mx28 modules
Description of the problem Occasionally, there are customers complaining ,targets not booting after receiving modules with the latest U-Boot firmware. The only thing they see at the serial por...
https://www.digi.com/Support/knowledge-base/brown-out-issues-on-connectcard-wi-i-mx28-modules
7/6/2017 12:10:25 PM

Is there an isolation for PoE on the Connect ME/ME 9210 Modules?
According to 802.3af compliance, a 1500V isolation barrier is expected between PoE capable module and the point of entry from the Ethernet cable.On Connect ME/ME 9210 pins 1&2 are Power Pass-Th...
https://www.digi.com/Support/knowledge-base/is-there-an-isolation-for-poe-on-the-connect-me-me
7/6/2017 12:10:25 PM

What do the LEDs on my USB product indicate?
Although this information is documented in the respective Installation Guides, here is a summary of what the LED behavior indicates on common Digi USB products: AnywhereUSB:  On all ...
https://www.digi.com/Support/knowledge-base/what-do-the-leds-on-my-usb-product-indicate
7/6/2017 12:10:25 PM

After upgrading firmware on Digi CM/Passport, user is asked to change password after every login att
Make sure that Date and Time is set properly on the unit:System admin->Date & time
https://www.digi.com/Support/knowledge-base/after-upgrading-firmware-on-digi-cm-passport-user
7/6/2017 12:10:25 PM

Under heavy network load "ip_conntrack: maximum limit of XXX entries exceeded" messages appear on Di
This means that the conntrack database doesn't have enough entries for your environment. Connection tracking by default handles up to a certain number of simultaneous connections. This number i...
https://www.digi.com/Support/knowledge-base/under-heavy-network-load-ip-conntrack-maximum-limi
7/6/2017 12:10:25 PM

What is the maximum log file sizes when storing to the Digi CM memory and/or a PC Flash Card?
Log File Size--Local Memory: When storing log files to the DigiCM local memory, a total of 3.5Meg is available. The amount of memory available per serial port is dependent on the port count of the...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-log-file-sizes-when-storing-to
7/6/2017 12:10:25 PM

How do I directly access port(s) via http/https On Digi CM/Passport?
The following examples are to access port 1 at 192.168.1.1:Via SSH: http://192.168.1.1/ssh.asp?port=1 https://192.168.1.1/ssh.asp?port=1Via telnet: http://192.168.1.1/telnet.asp?port=1 https://...
https://www.digi.com/Support/knowledge-base/how-do-i-directly-access-port-s-via-http-https-on
7/6/2017 12:10:25 PM

HOW TO: Extract the debug.txt file from a Digi TransPort Router
 The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt f...
https://www.digi.com/Support/knowledge-base/how-to-extract-the-debug-txt-file-from-a-digi-tran
7/6/2017 12:10:25 PM

The Digi Smart Plug device is not seen or discovered on the Coordinator
The Digi Smart Plug device is not seen or discovered on the Coordinator When a coordinator is unable to the Digi Smart Plug, we recommend pressing the small button located on the side of the Sma...
https://www.digi.com/Support/knowledge-base/the-digi-smart-plug-device-is-not-seen-or-discover
7/6/2017 12:10:25 PM

HOW TO: Collect PPP/W-WAN Tracing From Digi TransPort Products
 When attempting to troubleshoot cellular or PPP connections, detailed packet tracing can be extremely helpful for diagnosing possible causes.  The following steps outline how to obtain a...
https://www.digi.com/Support/knowledge-base/how-to-collect-ppp-w-wan-tracing-from-digi-transpo
7/6/2017 12:10:25 PM

How can DSL status and statistics be collected from Digi TransPort products?
The following commands will show various statistics for DSL connections on Digi TransPort products:   CommandInstanceEquivalent Web Parameteradslstn/aDisplays the current DSL interface statu...
https://www.digi.com/Support/knowledge-base/how-to-view-dsl-status-and-statistics-be-collected
7/6/2017 12:10:25 PM

Performing Serial Loopback Testing with Digi TransPort Products
 Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopback plug into the serial port.   Loopback plug pi...
https://www.digi.com/Support/knowledge-base/performing-serial-loopback-testing-with-digi-trans
7/6/2017 12:10:25 PM

HOW TO: Install RealPort (source rpm) in OpenSuSE 12.3 Following a Kernel Upgrade
First, remove any existing RealPort driver:rpm -e dgrpBefore installing the new driver, do the following series of makes:cd /usr/src/linux make clean make oldconfig make prepare make scriptsThe...
https://www.digi.com/Support/knowledge-base/steps-for-installing-realport-source-rpm-in-opensu
7/6/2017 12:10:25 PM

Unable to See Meter Readings From a 40G ERT Meter
Unable to See Meter Readings From a 40G ERT MeterAlthough the 40G meters are ERT meters, the Digi ERT gateways will not be able to read them consistently.  The 40G ERT meters do not bubble up met...
https://www.digi.com/Support/knowledge-base/unable-to-see-meter-readings-from-a-40g-ert-meter
7/6/2017 12:10:25 PM

HOW TO: Enable Login (getty) on a Serial Port in Red Hat WS/EL 6
1. Add file(s) such as /etc/init/ttyxyz.conf with content like:# ttyxyz - agettystart on stopped rc RUNLEVEL=[2345]stop on runlevel [S016]respawninstance ttyxyzpre-start exec /sbin/securetty ttyxyz...
https://www.digi.com/Support/knowledge-base/how-to-enable-login-getty-on-a-serial-port-in-red
7/6/2017 12:10:25 PM

Is there driver support for Linux Real Time kernels?
Currently only the Digi NEO/ClassicBoard (dgnc) driver supports real time Linux kernels.
https://www.digi.com/Support/knowledge-base/is-there-driver-support-for-linux-real-time-kernel
7/6/2017 12:10:25 PM

HOW TO: Control the RTS Signal Activity in Unix/Linux
Linux, AIX, Solaris (and all other Unix flavors) will always assert RTS on open.  There is no way to change or configure it to be different.   However, if RTS/CTS flow control ...
https://www.digi.com/Support/knowledge-base/how-to-control-the-rts-signal-activity-in-unix-lin
7/6/2017 12:10:25 PM

What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor?
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor? There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is rec...
https://www.digi.com/Support/knowledge-base/what-should-be-entered-for-a-smart-ert-meter-multi
7/6/2017 12:10:25 PM

Mechanical drawing of Interface Boards for Radio Modules
Here are the mechanical drawings for our different interface boards for some Digi Radios. Relevant FilesXStream SPKGXIB-EXIB-RXIB-UXBIB-R (Rev. A)XBIB-U (Rev. A)XBIB-U (Rev. 3A)XTIB-RXTIB-U
https://www.digi.com/Support/knowledge-base/mechanical-drawing-of-interface-boards-for-radio-m
7/6/2017 12:10:25 PM

Radius attributes supported by the Digi CM/Passport.
For authentication:User-NameUser-Password NAS-IP-Address NAS-Port-Id Framed-Protocol For accounting:Acct-Status-Type User-Name User-Name NAS-Port-Id Acct-Session-ID Acct-Session-Time ...
https://www.digi.com/Support/knowledge-base/radius-attributes-supported-by-the-digi-cm-passpor
7/6/2017 12:10:25 PM

HOW TO: Remove a .tgz Installed Driver From Linux
Change directory to where the Digi driver sources are located and issue the following commands as root:make preuninstall make uninstall make postuninstall make clean
https://www.digi.com/Support/knowledge-base/how-to-remove-a-tgz-installed-driver-from-linux
7/6/2017 12:10:25 PM

Copying the Digi CM/Passport config via scp.
Copy the whole config from the CM/Passport to the host you are on:    scp -p -r root@CM/Passport_IP:/tmp/cnf/* .This will copy the whole CM/Passport config to the directory you are c...
https://www.digi.com/Support/knowledge-base/copying-the-digi-cm-passport-config-via-scp
7/6/2017 12:10:25 PM

Using an RJ45 Adapter to Connect to a DB9 Connector
In some situations it is necessary to interface the RS232 or RS485 signals to RJ45, terminal strips or other physical connections. The Digi radio modem has the RS232 and RS485/422 signals available...
https://www.digi.com/Support/knowledge-base/using-an-rj45-adapter-to-connect-to-a-db9-connecto
7/6/2017 12:10:25 PM

Digi API Frame Maker
The Digi API Frame Maker can be used to generate API packets for use on Digi's wireless networks.Java is required.Download the Digi API Frame Maker here. You will also find the functionality ...
https://www.digi.com/Support/knowledge-base/digi-api-frame-maker
7/6/2017 12:10:25 PM

End User License Agreement (EULA) for XCTU
Here is the End User License Agreement text that appears during the installation of X-CTU: End-User License Agreement for Digi X-CTU Software Important! Read Carefully: By installing the softwa...
https://www.digi.com/Support/knowledge-base/end-user-license-agreement-for-xctu
7/6/2017 12:10:25 PM

Removing unused COM Ports from Windows
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This could even happen if the same device is plugged into a different USB port...
https://www.digi.com/Support/knowledge-base/removing-unused-com-ports-from-windows
7/6/2017 12:10:25 PM

Compatibility issues to add gmail account to install Google play on Android 2.3 CCWi-i.MX53 device
Generally the normal way to get the Google "Play store" goes through three steps on Android device.1. Make our device pass the 100% of the CTS tests.2. Contact Google to let them know our...
https://www.digi.com/Support/knowledge-base/compatibility-issues-to-add-gmail-account-to-insta
7/6/2017 12:10:25 PM

How to perform Reboot on an Android device running Digi Cloud Connector?
Digi Cloud Connector can be downloaded from Play Store and installed onto any Android device.All features of Device Cloud on a device is available with an exception on *reboot*.In general an Androi...
https://www.digi.com/Support/knowledge-base/how-to-perform-reboot-on-an-android-device-running
7/6/2017 12:10:25 PM

Running QT application on DEL modules shows NO output in LCD display
A Qt for Embedded Linux application requires a server application to be running, or to be the server application itself. Any Qt for Embedded Linux application can be the server application by const...
https://www.digi.com/Support/knowledge-base/running-qt-application-on-del-modules-shows-no-out
7/6/2017 12:10:25 PM

Digi m10 Soldering Guidance
The Digi m10 Satellite Modem can be incorporated in Select Solder or Wave Solder processes. Select Solder – No specific fixtures are needed, cycle time slower than wave solder Wave Solder -...
https://www.digi.com/Support/knowledge-base/digi-m10-soldering-guidance
7/6/2017 12:10:25 PM

How to install multiple releases of Digi Embedded Linux(DEL) together
Default DEL installation folder is /usr/local/DigiEL-x.y and should not be installed as root.Declarations:Digi Embedded Linux package comes with an Eclipse based IDE 'Digi ESP' .Digi has tested Dig...
https://www.digi.com/Support/knowledge-base/how-to-install-multiple-releases-of-digi-embedded
7/6/2017 12:10:25 PM

How to run D-Bus session bus on ConnectCore modules running Digi Embedded Linux
When you work with QT's Inter-Process Communication (IPC) and Remote Procedure Calling (RPC) mechanism , ie: D-Bus , you might have faced some errors like shown below:Failed to start message bus:Fa...
https://www.digi.com/Support/knowledge-base/how-to-run-d-bus-session-bus-on-connectcore-module
7/6/2017 12:10:25 PM

How to boot Linux kernel from tftp and filesystem from SDcard?
setenv bootargs_video video=displayfb:LCD@LQ070Y3DG3B video2=displayfb:disabledldb=single,di=0,ch0_map=SPWG fbprimary=videosetenv bootargs_flpart mtdparts=onboard_boot:0x100000(U-Boot),0x80000@0x10...
https://www.digi.com/Support/knowledge-base/how-to-boot-linux-kernel-from-tftp-and-filesystem
7/6/2017 12:10:25 PM

Active Gateway Earth Stations for Orbcomm LEO satellites
At present ORBCOMM has three GESs:-Western Hemishpere, ID: 1Eastern Hemishpere, ID: 120Japan, ID: 3Note: The GESs in Japan transmit both the 120 and the 130 IDs.There may be an effort to roll the J...
https://www.digi.com/Support/knowledge-base/active-gateway-earth-stations-for-orbcomm-leo-sate
7/6/2017 12:10:25 PM

Optimal signal values for M10 modem
SNR should be greater than or equal to 10dB Signal Strength :-Stronger Signal : greater than or equal to 80dBWeak Signal : less than or equal to 118dBDoppler Shift :- greater than ± 3000
https://www.digi.com/Support/knowledge-base/optimal-signal-values-for-m10-modem
7/6/2017 12:10:25 PM

How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/Support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
7/6/2017 12:10:25 PM

How do I get a user login prompt in Digi Embedded Linux bootup on Connect & ConnectCore devices ?
DEL with kernel 2.6.35.14 or above will support multiple users on target boards. ie: 5.7, 5.8, 5.9 etc.To get user login prompt in Linux boot follow the below :- Create a DigiEL-Kernel/Rootfs/U-...
https://www.digi.com/Support/knowledge-base/how-do-i-get-a-user-login-prompt-in-digi-embedded
7/6/2017 12:10:25 PM

HOW TO: View Meter Readings for Digi Smart Energy Gateways From the Device Cloud
 From your Remote Manager account select the Device Manager menu item, followed by XBee Networks tab.   Highlight the desired entry and click on Properties, followed b...
https://www.digi.com/Support/knowledge-base/how-to-veiw-meter-readings-for-digi-ert-ethernet-s
7/6/2017 12:10:25 PM

How to Configure a Linux System Serial Port for Console Management Using Grub.
The linux box won't have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port).Here is an example of the /etc/inittab file entry:0:12345:respawn:/sbin/ag...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-linux-system-serial-port-for-co
7/6/2017 12:10:25 PM

Limiting Root Access to the Console on Digi CM Products
This prevents root access from any means except physically logging in on the Digi CM console. Modify "/etc/inetd.conf" and append -f /usr2/sshd_config to the sshd line.cp /etc/inetd....
https://www.digi.com/Support/knowledge-base/limiting-root-access-to-the-console-on-digi-cm-pro
7/6/2017 12:10:25 PM

What Smart Energy devices are compatible with Digi Smart Energy Gateways?
What Smart Energy devices are compatible with Digi Smart Energy Gateways? Please contact your Business Development Representative for determining which third party Smart Energy hardware has been...
https://www.digi.com/Support/knowledge-base/what-smart-energy-devices-are-compatible-with-digi
7/6/2017 12:10:25 PM

Error is seen in AIX when attempting to add a Digi Ethernet device
Method error (/usr/lib/methods/chgncxa):  0514-034 The following attributes do not have valid values:This error indicates that a device already exists with that IP address or hostname.&nb...
https://www.digi.com/Support/knowledge-base/the-following-error-is-seen-in-aix-when-attempting
7/6/2017 12:10:25 PM

Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as ...
https://www.digi.com/Support/knowledge-base/can-i-convert-my-connectport-x2-smart-energy-gatew
7/6/2017 12:10:25 PM

Digi TransPort FTP Port Forwarding
The following instructions describe how to configure the Digi TransPort’s VPN settings:    1) Log into the Web User Interface (WebUI), and navigate to Configuration –...
https://www.digi.com/Support/knowledge-base/digi-transport-ftp-port-forwarding
7/6/2017 12:10:24 PM

How to take a snapshot with a Watchport/V2 or Watchport/V3 USB camera
If you have the DirectShow driver installed:   1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" program group (the progra...
https://www.digi.com/Support/knowledge-base/how-to-take-a-snapshot-with-a-watchport-v2-or-watc
7/6/2017 12:10:24 PM

The following error is seen within Digi ESP/DIA: ImportError: no module named datetime
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Softwar...
https://www.digi.com/Support/knowledge-base/the-following-error-is-seen-within-digi-esp-dia-im
7/6/2017 12:10:24 PM

HOW TO: Digi TransPort Events and Alarms
 Event Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events occur (events must be logged in ...
https://www.digi.com/Support/knowledge-base/how-to-digi-transport-events-and-alarms
7/6/2017 12:10:24 PM

HOW TO: Install the Digi NEO or Classsicboard Driver (dgnc) in Red Hat WS/EL 6
Prepare for driver installation:First, remove the in-kernel jsm module to avoid hardware conflicts:# rmmod jsmThe jsm module, should be renamed to prevent it from loading when rebooted:#cd /lib/mod...
https://www.digi.com/Support/knowledge-base/how-to-install-the-digi-neo-or-classsicboard-drive
7/6/2017 12:10:24 PM

When configuring the Digi device in AIX the device is not shown in the list of supported hardware.
 If the specific device model is not shown in the list, select “other  - Other Digi RealPort Product”:
https://www.digi.com/Support/knowledge-base/when-configuring-the-digi-device-in-aix-the-device
7/6/2017 12:10:24 PM

RS-485 Cable Pin Outs for EtherLite RJ45
Digi EtherLite EIA-485 Connector Wiring Use the table below to see the pin assignments for the RJ-45 connector for EIA-485 multi-drop mode. The EtherLite 2 EIA-485 ports are wired for half duple...
https://www.digi.com/Support/knowledge-base/rs-485-cable-pin-outs-for-etherlite-rj45
7/6/2017 12:10:24 PM

HOW TO: Configure a PortServer/Digi One Product IP Address Directly From a Serial Port
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile con...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-portserver-ts-ip-address-direct
7/6/2017 12:10:24 PM

HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such ...
https://www.digi.com/Support/knowledge-base/how-to-force-a-digi-smart-energy-routing-gateway-t
7/6/2017 12:10:24 PM

Is There Driver Support Available for Digi AccelePort RAS and AccelePort Xp Adapters with Newer Linu
We currently only provide (dgdm) driver support for kernel versions up to 2.6.25:http://www.digi.com/support/productdetail?pid=1488&type=drivers If newer kernel support is critical for a large...
https://www.digi.com/Support/knowledge-base/s-there-driver-support-available-for-digi-accelepo
7/6/2017 12:10:24 PM

What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways? The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page und...
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-rf-range-for-the-connectpo-(1)
7/6/2017 12:10:24 PM

HOW TO: Preserve Passwords on Digi TransPort Units for Backup and Restoration of the Configuration
 When backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed up and contains the desired passwords prior to restoring the file.  The pwds.da0 file wil...
https://www.digi.com/Support/knowledge-base/how-to-preserve-passwords-on-digi-transport-units
7/6/2017 12:10:24 PM

HOW TO: Preserve the Source Port Number When Passing Through the Digi TransPort Router
 By default source port numbers are randomly assigned by the router.  Certain applications require that the source port number remain unchanged.  The following firewall rules example...
https://www.digi.com/Support/knowledge-base/how-to-preserve-the-source-port-number-when-passin
7/6/2017 12:10:24 PM

Collecting Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Devices wit
 This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices.  To collect the traces, it is necessary to use the D...
https://www.digi.com/Support/knowledge-base/collecting-technical-support-logs-for-digi-connect
7/6/2017 12:10:24 PM

TransPort router system time and RTC out of sync
TransPort routers have 2 times shown when using the CLI command 'time': ss291603>time 09:20:06, 10 Oct 2014 system time: 09:24:43, 10 Oct 2014 type 'time ?' for help OK You...
https://www.digi.com/Support/knowledge-base/transport-router-system-time-and-rtc-out-of-sync
7/6/2017 12:10:24 PM

Compatibility between the XPress Ethernet Bridge and Cisco switches
There is a known compatibility issue with some Cisco switches and the XPress Ethernet Bridge. In some cases, the Cisco switch will detect the radio as a loopback and disable the network port that t...
https://www.digi.com/Support/knowledge-base/compatibility-between-the-xpress-ethernet-bridge-a
7/6/2017 12:10:24 PM

What type of header is used on the XBIB-U-SS interface board?
The spring header is a custom header that was designed by Digi for reliable connection to SMT XBees without the need to solder the module in place. You can order a 5-pack from Digi or an authoriz...
https://www.digi.com/Support/knowledge-base/what-type-of-header-is-used-on-the-xbib-u-ss-inter
7/6/2017 12:10:24 PM

How to access FCC test reports
All of the FCC test reports for Digi’s RF line of products can be found on the FCC webpage as long as the FCC ID is known. The following steps will guide you through the process of searching the FC...
https://www.digi.com/Support/knowledge-base/how-to-access-fcc-test-reports
7/6/2017 12:10:24 PM

X-Trak 3, Digi X-Trak 3, mount
This product has been obsoleted and may no longer be supported.  Digi X-Trak 3 can be installed underneath of the vehicle dashboard, as the vehicle OBD-II interface connector is in general mo...
https://www.digi.com/Support/knowledge-base/x-trak-3-digi-x-trak-3-mount
7/6/2017 12:10:24 PM

Offline versus Online Assisted GPS (A-GPS)?
Offline AGPS:No connection needed at the startupIt works in locations without wireless connectivityThe data can be downloaded from the server at user’s convenienceData is valid over a period ...
https://www.digi.com/Support/knowledge-base/offline-versus-online-assisted-gps-a-gps
7/6/2017 12:10:24 PM

Connecting an XBee reset line to a microcontroller
Due to the fact that many Digi RF products require the Reset line to be pulled low as an open collector, we suggest to never drive the reset line high for cross compatibility.  Some of the microp...
https://www.digi.com/Support/knowledge-base/connecting-an-xbee-reset-line-to-a-microcontroller
7/6/2017 12:10:24 PM

What is the cable pinout for connecting from one port to another port on Digi CM/Passport units (por
The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                      ...
https://www.digi.com/Support/knowledge-base/what-is-the-cable-pinout-for-connecting-from-one-p
7/6/2017 12:10:24 PM

What are the pinouts for the Digi CM/Passport loopback plug?
The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======              ======= 1 CTS        ...
https://www.digi.com/Support/knowledge-base/what-are-the-pinouts-for-the-digi-cm-passport-loop
7/6/2017 12:10:24 PM

How to Clear CDMA Provisioning on Transports with Gobi
If you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider changes an account from Vision or Datalink to Command C...
https://www.digi.com/Support/knowledge-base/how-to-clear-cdma-provisioning-on-transports-with
7/6/2017 12:10:24 PM

Capturing a DSL Trace with Digi TransPort
Login to the Web Interface and navigate to Management> Analyser > Settings.Change the Maximum packet capture size to 1500 bytes.Change the Log size to 180 Kbytes.Check the box ...
https://www.digi.com/Support/knowledge-base/capturing-a-dsl-trace-with-digi-transport
7/6/2017 12:10:24 PM

HOW TO: US Robotics Modem Configuration in Linux
The following configuration applies to commonly used US Robotics modems:1. Dip SwitchesSportster modems should be set initially for: DIP switches 3,7, and 8 down (The rest UP)Switch3 Down is di...
https://www.digi.com/Support/knowledge-base/how-to-us-robotics-modem-configuration-in-linux
7/6/2017 12:10:24 PM

Is my third party RF radio compatible with Digi XBee modules?
Is my third party RF radio compatible with Digi XBee modules?So long as the third party device is Zigbee capable, it should work with Digi XBee modules.It is important to have matching Zigbee sta...
https://www.digi.com/Support/knowledge-base/is-my-third-party-rf-radio-compatible-with-digi-xb
7/6/2017 12:10:24 PM

HOW TO: Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driv
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take addi...
https://www.digi.com/Support/knowledge-base/how-to-configure-modems-with-digi-portserver-and-d
7/6/2017 12:10:24 PM

HOW TO: Block Internet Access for a Specific Ethernet Port on Digi TransPort Routers While allowing
 To accomplish this, you will need to put the Ethernet interfaces into Port Isolate mode under Configuration - Ethernet - select the Ethernet interface - Advanced.  When ch...
https://www.digi.com/Support/knowledge-base/how-to-block-internet-access-for-a-specific-ethern
7/6/2017 12:10:24 PM

RS-485 Cabling Pin Outs for the Digi One SP Product
The following table outlines the DB9 pin-outs for RS-485:  Set the serial DIP switches according to your serial device requirements:
https://www.digi.com/Support/knowledge-base/rs-458-cabling-pin-outs-for-the-digi-one-sp-produc
7/6/2017 12:10:24 PM

HOW TO: Forward All Traffic on Digi TransPort Routers Using a Static NAT Rule
 This can be accomplished by adding a rule to the existing firewall.  Below is an example on forwarding all inbound traffic to 192.168.1.100:  pass in break end from any to addr-ppp...
https://www.digi.com/Support/knowledge-base/how-to-forward-all-traffic-on-digi-transport-route
7/6/2017 12:10:24 PM

DirectShow vs. TWAIN/AVI Watchport USB camera drivers
What are the differences between the DirectShow and TWAIN/AVI drivers, for the Watchport/V2 and Watchport/V3 USB cameras? DirectShow is the more modern interface of the two.    The cho...
https://www.digi.com/Support/knowledge-base/directshow-vs-twain-avi-watchport-usb-camera-drive
7/6/2017 12:10:24 PM

How to increase size of Android Internal Storage by resizing rootfs partition of the Wi-i.MX53 Andr
By default the internal storage memory of the CCWi-i.MX53 Android JSK kit (Memory variant: 512/152) that comes with  the  Android 2.3.7 image has the 107 MB. The problem is we cannot inst...
https://www.digi.com/Support/knowledge-base/how-to-increase-size-of-android-internal-storage-b
7/6/2017 12:10:24 PM

Greenbow VPN client will fail with a Phase 2 error
With Digi Cellular firmware 2.13 and above, The Greenbow VPN client will fail with a Phase 2 error. This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned of...
https://www.digi.com/Support/knowledge-base/greenbow-vpn-client-will-fail-with-a-phase-2-error
7/6/2017 12:10:23 PM

What kinds of USB devices are compatible with the ConnectPort Display?
HID (Human Interface Device) style devices and USB hubs are compatible with all model ConnectPort Displays. Devices that typically fall into the HID category are simple input devices such as USB mi...
https://www.digi.com/Support/knowledge-base/what-kinds-of-usb-devices-are-compatible-with-the
7/6/2017 12:10:23 PM

ConnectPort Display M22 CE FAQ
1. What kind of CPU does the CPD M22 CE have?    MIPS32. Windows CE may refer to it as MIPS-II.    2. Which version of Windows CE is installed?    Windows CE 5.0...
https://www.digi.com/Support/knowledge-base/connectport-display-m22-ce-faq
7/6/2017 12:10:23 PM

XBee/RF Module Intrinsic Safety
XBee/RF Module Intrinsic SafetyDigi radio modems have been integrated into many products that are used in hazardous environments. For electronic equipment to be used in environments with combusti...
https://www.digi.com/Support/knowledge-base/xbee-rf-module-intrinsic-safety
7/6/2017 12:10:23 PM

RF Interference
RF Interference Radios communicate by creating and detecting electromagnetic waves. Radios that are designed to communicate with each other are usually tuned to transmit and receive waves of a ...
https://www.digi.com/Support/knowledge-base/rf-interference
7/6/2017 12:10:23 PM

XBee Antenna Options
XBee Antenna Options Antennas are the radiating element in a radio frequency communication system and work by focusing the broadcasted energy. There are several common types of antennas includi...
https://www.digi.com/Support/knowledge-base/xbee-antenna-options
7/6/2017 12:10:23 PM

RF Range Testing
RF Range TestingWith the many different types of environments and obstacles that can affect radio communication, in most installations it is a good idea to conduct some sort of site survey to ens...
https://www.digi.com/Support/knowledge-base/rf-range-testing
7/6/2017 12:10:23 PM

Cellular Interface with Digi XBee/RF Modems
Q. Has the possibility of RF Interference from cell phones operating in the 2.4GHz and 900 MHz band been investigated?A. All Radios are designed to transmit or receive electromagnetic waves at a pa...
https://www.digi.com/Support/knowledge-base/cellular-interface-with-digi-xbee-rf-modems
7/6/2017 12:10:23 PM

FCC Modular Approval
FCC Modular ApprovalQ. What does FCC modular approval of your module get me? Does that mean that I don’t have to do any FCC testing at all?A. Well first, let’s define what the FCC is and what the...
https://www.digi.com/Support/knowledge-base/fcc-modular-approval
7/6/2017 12:10:23 PM

Selecting the Right Frequency with XBee Products
As radio waves travel the radio signals gradually lose energy. The higher the frequency of transmission, the quicker the radio wave will lose energy down to a point where it cannot be detected by a...
https://www.digi.com/Support/knowledge-base/selecting-the-right-frequency-with-xbee-products
7/6/2017 12:10:23 PM

What can cause low RSSI signal?
What can cause low RSSI signal?The RSSI for both cellular and XBee are dependent on a clean Fresnel zone.  The Fresnel zone is an invisible and roughly football-shaped region between two point...
https://www.digi.com/Support/knowledge-base/what-can-cause-low-rssi-signal
7/6/2017 12:10:23 PM

What is the maximum USB storage recognized by Digi TransPort routers?
 Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.   If using FAT 32, 32GB is the largest partition size recognized.
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-usb-storage-recognized-by-digi
7/6/2017 12:10:23 PM

HOW TO: Force the Digi TransPort to Synchronize With NTP/SNTP Time Servers
 The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges.&nb...
https://www.digi.com/Support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-(1)
7/6/2017 12:10:23 PM

Pinouts for Connecting from One Port to Another Port on Digi CM and/or Digi Passport Units (port to
 The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                     ...
https://www.digi.com/Support/knowledge-base/pinouts-for-connecting-from-one-port-to-another-po
7/6/2017 12:10:23 PM

Pinouts for the Digi CM and Digi Passport Loopback Plug
 The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======                ======= 1 CTS    ...
https://www.digi.com/Support/knowledge-base/pinouts-for-the-digi-cm-and-digi-passport-loopback
7/6/2017 12:10:23 PM

HOW TO: Obtain A Serial Trace From A Digi TransPort Router
 The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings  -...
https://www.digi.com/Support/knowledge-base/how-to-obtain-a-serial-trace-from-a-digi-transport
7/6/2017 12:10:23 PM

Pinouts for the EtherLite Boot Console Cable (RJ45 to DB9)
 To access port one of an EtherLite unit using the boot console method, a 3 wire cable is needed (not a fully pinned cable).  The following pinouts show the boot console crossover cable u...
https://www.digi.com/Support/knowledge-base/pinouts-for-the-etherlite-boot-console-cable-rj45
7/6/2017 12:10:23 PM

Pin Outs For A Crossover Ethernet Cable
  Standard Ethernet Crossover Cable Pin-outs RJ45                                         ...
https://www.digi.com/Support/knowledge-base/pin-out-for-a-crossover-ethernet-cable
7/6/2017 12:10:23 PM

Considerations for using 1200 baud XStream radios (X09-001)
The XStream X09-001 is a 1200 baud radio modem with a receiver sensitivity of -114dBm. Because of the increased energy available to the receiver per bit, the module can transfer data up to 30% furt...
https://www.digi.com/Support/knowledge-base/considerations-for-using-1200-baud-xstream-radios
7/6/2017 12:10:23 PM

AnywhereUSB voltage input questions
1. Is the AnywhereUSB voltage input auto-sensing? Yes, 50-60 Hz.2. What input voltage range does the AnywhereUSB accept? This depends on the exact model.  Please review the AnywhereUSB ...
https://www.digi.com/Support/knowledge-base/anywhereusb-voltage-input-questions
7/6/2017 12:10:23 PM

Differences between the older and newer variations of the Hubport/4c DC and Hubport/7c DC models
In late 2009, these two models were modified to be more robust in a mobile environment and to tolerate a wider voltage range (5.5-30V) and power spikes (up to 600V). Also, the newer variants do n...
https://www.digi.com/Support/knowledge-base/differences-between-the-older-and-newer-variations
7/6/2017 12:10:23 PM

Troubleshooting "multicolor" image problems with Watchport/V2 or Watchport/V3 USB cameras
This article applies to customers seeing "multicolor" sections in photos and video taken with Watchport/V2 or Watchport/V3 USB cameras. Typically, this kind of symptom is caused by a ver...
https://www.digi.com/Support/knowledge-base/troubleshooting-multicolor-image-problems-with-wat
7/6/2017 12:10:23 PM

Can the Watchport/A Acceleration/Tilt Sensor output to a degrees value?
The "Measures tilt to 0.1 degrees" note on the Watchport datasheet is a specification related to the accuracy of the sensor. The actual output of the sensor is measured in g (gravitationa...
https://www.digi.com/Support/knowledge-base/can-the-watchport-a-acceleration-tilt-sensor-outpu
7/6/2017 12:10:23 PM

WIBU USB license dongle does not install when connected to an AnywhereUSB
The symptom of this problem would be a yellow warning icon on the WIBU dongle in Windows Device Manager. This issue was resolved in the v3.01.01 AnywhereUSB beta driver (posted 08-06-2010).Update ...
https://www.digi.com/Support/knowledge-base/wibu-usb-license-dongle-does-not-install-when-conn
7/6/2017 12:10:23 PM

What ports are used with Digi's Device discovery ADDP protocol?
ADDP uses udp port 2362 and a mulicast ip address of 224.0.5.128. You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
https://www.digi.com/Support/knowledge-base/what-ports-are-used-with-digi-s-device-discovery-a
7/6/2017 12:10:23 PM

How to record video with a Watchport/V2 or Watchport/V3 USB camera
You must have the DirectShow driver installed:   1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" folder (it may be calle...
https://www.digi.com/Support/knowledge-base/how-to-record-video-with-a-watchport-v2-or-watchpo
7/6/2017 12:10:23 PM

General troubleshooting tips for the ConnectPort Display M22
1. If you look at the front panel of the unit, the System Status LED should blink slow Green and the two USB port LEDs should be solid Green. You should see this behavior after the unit has booted,...
https://www.digi.com/Support/knowledge-base/general-troubleshooting-tips-for-the-connectport-d
7/6/2017 12:10:23 PM

ConnectPort Display performance tips
This applies to the Digi ConnectPort Display and ConnectPort Display M22, in Remote Access (VNC) mode.   1. Disable "Hardware Acceleration" on the host PC:   This can be d...
https://www.digi.com/Support/knowledge-base/connectport-display-performance-tips
7/6/2017 12:10:23 PM

No Longer Able to Login to idigi-se.appspot.com
No Longer Able to Login to idigi-se.appspot.com The URL has changed to https://digi-se.appspot.com
https://www.digi.com/Support/knowledge-base/no-longer-able-to-login-to-idigi-se-appspot-com
7/6/2017 12:10:23 PM

Using Digi's RS-232 and RS-485 RF/XBee Devices
Using Digi's RS-232 and RS-485 RF/XBee Devices Many of Digi’s stand-alone RF modems have the ability to interface with either RS-232 or RS-485 enabled devices. When using ...
https://www.digi.com/Support/knowledge-base/using-digi-s-rs-232-and-rs-485-rf-xbee-devices
7/6/2017 12:10:23 PM

XBee & RF Module Feature Comparison Matrix
What: XBee & RF Module Feature Comparison MatrixWhy: One stop shopping to quickly make a module selection and to understand feature differences.Where: On all Digi.com RF Module product pages an...
https://www.digi.com/Support/knowledge-base/xbee-rf-module-feature-comparison-matrix
7/6/2017 12:10:22 PM

802.15.4 and ZigBee
802.15.4 and ZigBee Creating wireless networks can be done using a variety of RF protocols. Some protocols are proprietary to individual vendors, others are industry standards. This Application...
https://www.digi.com/Support/knowledge-base/802-15-4-and-zigbee
7/6/2017 12:10:22 PM

Where is the Edgeport Configuration Utility located?
The shortcut to The Edgeport Configuration Utility is located in the "Digi USB" program group on the Start Menu. Note that, with regards to the current Edgeport driver package, simply ru...
https://www.digi.com/Support/knowledge-base/where-is-the-edgeport-configuration-utility-locate
7/6/2017 12:10:22 PM

Linux RealPort Error: ERROR: couldn't register node
Symptoms:#/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 192.168.2.10 8./dgrp_cfg_node: init requested for node xx ./dgrp_cfg_node: testing for a loaded module Using /usr/bin/dgrp/dgrp.o ./...
https://www.digi.com/Support/knowledge-base/linux-realport-error-error-couldn-t-register-node
7/6/2017 12:10:22 PM

802.11g WiFi (2.4GHz) vs. XPress Ethernet Bridge (900MHz)
Speed vs. Range 802.11g''''s primary function is to transfer data at high speeds (54 Mbps over-the-air and 35 Mbps streaming) at a short range (<300 ft indoors). For long di...
https://www.digi.com/Support/knowledge-base/802-11g-wifi-2-4ghz-vs-xpress-ethernet-bridge-900m
7/6/2017 12:10:22 PM

What is the Maximum Length of EBI Cable for AccelePort Xem System
Maximum length of  EBI cable can not exceed 10'' from the host adapter to the last PORTS/Xem module
https://www.digi.com/Support/knowledge-base/what-is-the-maximum-length-of-ebi-cable-for-accele
7/6/2017 12:10:22 PM

What is Digi International doing to comply with the RoHS requirements?
Digi International is in the process of preparing to meet the RoHS requirements. For details, please visit this link: http://www.digi.com/aboutus/environment.jsp
https://www.digi.com/Support/knowledge-base/what-is-digi-international-doing-to-comply-with-th
7/6/2017 12:10:22 PM

How do I send a break from a telnet session?
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port:telnet (IP_of_Digi_unit) 2001Where 2001 represents the port number 1, use 2016 for port 16, etc...
https://www.digi.com/Support/knowledge-base/how-do-i-send-a-break-from-a-telnet-session
7/6/2017 12:10:22 PM

The F5 key does not work to go to the next screen on MPI
Try issuing <CTRL>-F 5 instead or set the term type environment variable to ansi: TERM=ansi; export TERM
https://www.digi.com/Support/knowledge-base/the-f5-key-does-not-work-to-go-to-the-next-screen
7/6/2017 12:10:22 PM

Windows did not detect the Digi TS 1,3 , or IA modem durning installation
 You will need to manually install the modem through the control panel modem option. The modem file "mdmdgiam.inf" is located on the setup cd that shipped with the product, or it can...
https://www.digi.com/Support/knowledge-base/windows-did-not-detect-the-digi-ts-1-3-or-ia-modem
7/6/2017 12:10:22 PM

How to test an Edgeport
1. Ensure the current Edgeport driver is installed. 2. If possible, connect the Edgeport directly to the computer - not through a USB hub, not through a USB active extension cable, etc. - using a ...
https://www.digi.com/Support/knowledge-base/how-to-test-an-edgeport
7/6/2017 12:10:22 PM

Windows Direct cable connection parameters
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server.To d...
https://www.digi.com/Support/knowledge-base/windows-direct-cable-connection-parameters
7/6/2017 12:10:22 PM

Summary of the differences between the ConnectPort Display models
Digi offers three ConnectPort Display models: 1. ConnectPort Display (P/N 301-1180-01) The ConnectPort Display is primarily intended to remotely access a PC over an IP network. In this sc...
https://www.digi.com/Support/knowledge-base/summary-of-the-differences-between-the-connectport
7/6/2017 12:10:22 PM

RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
https://www.digi.com/Support/knowledge-base/realport-troubleshooting-for-microsoft-windows
7/6/2017 12:10:22 PM

How to confirm if an AnywhereUSB is connected and installed properly
Confirming that an AnywhereUSB is connected and installed is a good first step in troubleshooting AnywhereUSB issues.  For example, if an attached USB device doesn't seem to be detected by...
https://www.digi.com/Support/knowledge-base/how-to-confirm-if-an-anywhereusb-is-connected-and
7/6/2017 12:10:22 PM

How to disassemble a Watchport USB camera
Some customers have a need to remove or replace the IR filter in their Watchport cameras. The camera must be disassembled in order to do this. Below are instructions on how to do this.  &n...
https://www.digi.com/Support/knowledge-base/how-to-disassemble-a-watchport-usb-camera
7/6/2017 12:10:22 PM

AnywhereUSB workaround for Virtual Machine installation. Status says "Connected to this computer" bu
  Does the virtual machine have the file "USBD.SYS" in the "...\system32\drivers" folder? If not, the following workaround is required:1. Make sure Windows is configur...
https://www.digi.com/Support/knowledge-base/anywhereusb-workaround-for-virtual-machine-install
7/6/2017 12:10:22 PM

Pinouts for HD68M to DB78F Legacy Cable Converter (PN: 63000191-01)

https://www.digi.com/Support/knowledge-base/pinouts-for-hd68m-to-db78f-legacy-cable-converter
7/6/2017 12:10:22 PM

Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line inter
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface? Due to enhanced security with Smart Energy gateways, it is not possible to access the co...
https://www.digi.com/Support/knowledge-base/is-it-possible-to-ssh-to-a-connectport-x2e-smart-e
7/6/2017 12:10:22 PM

HOW TO: Add CUPS Serial Printers in Linux
 Here are the steps taken for configuring a printer using the CUPS web interface.  Prior to configuring the printer in CUPS, you may need to change the ownership for the tty device.  ...
https://www.digi.com/Support/knowledge-base/how-to-add-cups-serial-printers-in-linux
7/6/2017 12:10:22 PM

HOW TO: Extract the .ALL Digi TransPort File Using FlashWriter
 A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These fil...
https://www.digi.com/Support/knowledge-base/how-to-extract-the-all-digi-transport-file-using-f
7/6/2017 12:10:22 PM

Antenna Selection for 900 MHz and 2.4 GHz Modules
Antenna Selection for 900 MHz and 2.4 GHz ModulesAntennas make wireless communications more efficient by focusing the broadcasted energy. When selecting antennas for your application, it is impor...
https://www.digi.com/Support/knowledge-base/antenna-selection-for-900-mhz-and-2-4-ghz-modules
7/6/2017 12:10:22 PM

Data Integrity and Received Signal Strength
Data Integrity and Received Signal StrengthAll Digi radios have the ability to detect and report the received signal strength of incoming packets. Normally, the received signal strength indicati...
https://www.digi.com/Support/knowledge-base/data-integrity-and-received-signal-strength
7/6/2017 12:10:22 PM

When trying to connect to a port a "Connection refused" error is seen
 Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn"#>  set port range= dev=prn A reboot of the Dig...
https://www.digi.com/Support/knowledge-base/when-trying-to-connect-to-a-port-a-connection-refu
7/6/2017 12:10:22 PM

Omron software is timing out after running for 2 minutes.
You will need to have the device server's optimization mode set to latency. You can do this through the webui configuration/system setting. You will also need to enable Always Grant Port Open R...
https://www.digi.com/Support/knowledge-base/omron-software-is-timing-out-after-running-for-2-m
7/6/2017 12:10:22 PM

Does the Digi One IAP support unsolicited mode when configured for ascii import?
No, the Digi One IAP does not support unsolicited mode. The PLC will need to poll the Digi One IAP's buffers for the data.
https://www.digi.com/Support/knowledge-base/does-the-digi-one-iap-support-unsolicited-mode-whe
7/6/2017 12:10:22 PM

Multiple Edgeport entries in Windows Device Manager
A single Edgeport may appear multiple times in the IonMultiPortSerial category of Windows Device Manager. This is an artifact of the "TI" chipset that modern Edgeports use, specifically ...
https://www.digi.com/Support/knowledge-base/multiple-edgeport-entries-in-windows-device-manage
7/6/2017 12:10:22 PM

Passport--Authorization fails on Cisco ACS server 4.1 (Windows version)
For Authorization against the Cisco TACACS+ server new service types are required. In the Cisco ACS server configuration page go to Interface Configuration/TACACS+ (Cisco) and add following new Ser...
https://www.digi.com/Support/knowledge-base/passport-authorization-fails-on-cisco-acs-server
7/6/2017 12:10:22 PM

How do I install the Classic PCI or the Digi Neo using the 40002448 driver in Windows 2000?
You need administrative privileges to update device drivers. Please be sure you are logged into Windows as Administrator or as a user that is a member of the Administrators group. To update an...
https://www.digi.com/Support/knowledge-base/how-do-i-install-the-classic-pci-or-the-digi-neo-u
7/6/2017 12:10:22 PM

Can I use the Digi One IA Modem for Modbus/RTU or DF1 and 11-bit async character settings?
If you have a newer model (from spring 2004) you can. The older models did not support the 11-bit async char used by Modbus/RTU and DF1 (meaning 8-data bits plus parity)To tell which modem you have...
https://www.digi.com/Support/knowledge-base/can-i-use-the-digi-one-ia-modem-for-modbus-rtu-or
7/6/2017 12:10:22 PM

HOW TO: Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for
 With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:    15:58:28, 15 May 2014,GP socket con...
https://www.digi.com/Support/knowledge-base/how-to-configure-the-digi-transport-firewall-to-al
7/6/2017 12:10:22 PM

Earth Ground for the PortServer TS 48V DC Dual Feed
Both the positive (+) and negative (-) lines of the 48VDC input power floats relative to both chassis and signal ground so the power is not referenced to earth ground in any particular way.
https://www.digi.com/Support/knowledge-base/earth-ground-for-the-portserver-ts-48v-dc-dual-fee
7/6/2017 12:10:22 PM

AES Encryption
AES EncryptionDigi's XTend radio has the ability to use 256-bit AES encryption to encrypt and decrypt data that is transmitted over the air. In some applications, such as those sending financ...
https://www.digi.com/Support/knowledge-base/aes-encryption
7/6/2017 12:10:22 PM

Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels.
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
https://www.digi.com/Support/knowledge-base/cannot-install-or-locate-a-driver-for-isa-adapter
7/6/2017 12:10:21 PM

Modbus Serial Slave with ProWorxNxT.
NOTE: This example was setup using a Schneider Compact 265 running ProWorxNxT Online Software (v. 2.20) from Schneider.  Therefore the application section may not apply to you, but may offer s...
https://www.digi.com/Support/knowledge-base/modbus-serial-slave-with-proworxnxt
7/6/2017 12:10:21 PM

The stty or ditty.dgap settings do not stay configured on the ports and revert to 9600/8/1/None when
It is typical behavior in UNIX to revert port settings to default values when a port is opened/closed.Create a startup file that is executed after the dgap driver module is loaded.Here is an exampl...
https://www.digi.com/Support/knowledge-base/the-stty-or-ditty-dgap-settings-do-not-stay-config
7/6/2017 12:10:21 PM

PPP Configuration With CHAP Authentication on PortServer TS/II and Digi One TS Units.
Chap authentication cpconf settings using 2 PortServer TS units.   In this example, a PPP link is configured with CHAP authentication on 2 PortServer units where the dial-out Ports...
https://www.digi.com/Support/knowledge-base/ppp-configuration-with-chap-authentication-on-port
7/6/2017 12:10:21 PM

Remote authentication to the web ui.
Create a "user" locally on the Digi CM/Passport via the web ui or configmenu.Have this same user in your remote authentication database (RADIUS, TACACS+, LDAP, Kerberos).Assign the user l...
https://www.digi.com/Support/knowledge-base/remote-authentication-to-the-web-ui
7/6/2017 12:10:21 PM

Verifying UL (Underwriter Laboratories) certification of Digi products
Occasionally we have customers who require verification of UL (Underwriter Laboratories) certification of Digi products in order to get approval to use our products in their environment. If you lo...
https://www.digi.com/Support/knowledge-base/verifying-ul-underwriter-laboratories-certificatio
7/6/2017 12:10:21 PM

Where can I locate Legacy drivers?
Please visit the following page:ftp://digiftp.digi.com/support_archive
https://www.digi.com/Support/knowledge-base/where-can-i-locate-legacy-drivers
7/6/2017 12:10:21 PM

Where is the EDS file for the Digi One IAP when using Ethernet/IP?
You'll find the following 5 files in the ZIP:PN:90000637_A ZIP of ODVA EDS files for Digi One IAPDigiOne_IA_RP_v1_1.eds (for older single-port DOIARP firmware "D1")DigiOne_IAP1_v2_1.e...
https://www.digi.com/Support/knowledge-base/where-is-the-eds-file-for-the-digi-one-iap-when-us
7/6/2017 12:10:21 PM

How to Set Up a TransPort with a Gobi 2000/3000 for use with AT&T
Gobi AT&T Mobile SettingsOverview This document will quickly walk you through running the Gobi Carrier Wizard, how to setup the device for AT&T networks.  This could also be used for...
https://www.digi.com/Support/knowledge-base/how-to-set-up-a-transport-with-a-gobi-2000-300-(2)
7/6/2017 12:10:21 PM

SuSE 8.0 Installation Error Kernel Source Mismatch
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source ...
https://www.digi.com/Support/knowledge-base/suse-8-0-installation-error-kernel-source-mismatch
7/6/2017 12:10:21 PM

How do I enable my Rockwell device (such as ControlLogix) to poll an remote ASCII device attached to
See the full application note here:PN:90000642_A Rockwell ControlLogix polling ASCII devices as PCCC Slaves  This application note explains how to use a MSG block within a ControlLogix PL...
https://www.digi.com/Support/knowledge-base/how-do-i-enable-my-rockwell-device-such-as-control
7/6/2017 12:10:21 PM

Running Port Monitor Traces in Windows NT/2000/XP/2003/7/2008/2012
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, Po...
https://www.digi.com/Support/knowledge-base/running-port-monitor-traces-in-windows-nt-2000-xp
7/6/2017 12:10:21 PM

XTend Temperature Performance
The 9XTend radio is a 1 Watt Frequency Hopping Spread Spectrum radio. The FCC and Canadian agencies have limited the amount of power that radio can broadcast in the 902 -928 MHz ISM band. While ...
https://www.digi.com/Support/knowledge-base/xtend-temperature-performance
7/6/2017 12:10:21 PM

Connection List vs. Discovery List, in the AnywhereUSB Configuration Utility
What is the difference between the Connection List and the Discovery List, in the AnywhereUSB Configuration Utility? The Connection List tells the host computer which AnywhereUSB it should attempt...
https://www.digi.com/Support/knowledge-base/connection-list-vs-discovery-list-in-the-anywhereu
7/6/2017 12:10:21 PM

AnywhereUSB compatibility with virtualization solutions
All of the AnywhereUSB models are compatible with various virtualization solutions.   Specifically, we can confirm that the more mainstream virtualization solutions, i.e. VMware ESX/ESXi, VM...
https://www.digi.com/Support/knowledge-base/anywhereusb-compatibility-with-virtualization-solu
7/6/2017 12:10:21 PM

AnywhereUSB compatibility with Windows 2000
The legacy AnywhereUSB/5 is the only model AnywhereUSB that is compatible with Windows 2000.   All other (newer) AnywhereUSB models are incompatible with Windows 2000, and will only work wit...
https://www.digi.com/Support/knowledge-base/anywhereusb-compatibility-with-windows-2000
7/6/2017 12:10:21 PM

AnywhereUSB does not re-connect after host computer is rebooted
Once an AnywhereUSB is connected to a host computer and installed properly, it should automatically attempt to re-connect if the host computer is ever rebooted.   If this does not seem to be...
https://www.digi.com/Support/knowledge-base/anywhereusb-does-not-re-connect-after-host-compute
7/6/2017 12:10:21 PM

"An error occurred while attempting to retrieve your network discovery list" AnywhereUSB Configurati
This error may occur upon launching the AnywhereUSB Configuration Utility or attempting to connect to, or disconnect from, an AnywhereUSB.  You may not be able to Connect to the specified ho...
https://www.digi.com/Support/knowledge-base/an-error-occurred-while-attempting-to-retrieve-you
7/6/2017 12:10:21 PM

How to setup an AnywhereUSB to automatically connect to a host computer upon boot, without logging i
There is no specific method to have an AnywhereUSB automatically connect to a host computer upon boot, other than following the normal AnywhereUSB installation procedure.  That is, after the A...
https://www.digi.com/Support/knowledge-base/how-to-setup-an-anywhereusb-to-automatically-conne
7/6/2017 12:10:21 PM

Understanding the legacy AnywhereUSB/5 architecture in the AnywhereUSB Viewer Utility
Why are the legacy AnywhereUSB/5 USB ports split up into two groups, in the AnywhereUSB Viewer Utility?  Which of those ports correspond to the 5 physical USB ports? The legacy AnywhereUSB/5 ...
https://www.digi.com/Support/knowledge-base/understanding-the-legacy-anywhereusb-5-architectur
7/6/2017 12:10:21 PM

Can I set up RSLinx to see two DF1 devices on a single Digi One IAP?
See the full application note here: http://www.digi.com/resources/documentation/digidocs/pdfs/90000640.pdfThis application note explains how to set up 2 DF1 devices on the Digi One IAP and overcom...
https://www.digi.com/Support/knowledge-base/can-i-set-up-rslinx-to-see-two-df1-devices-on-a-si
7/6/2017 12:10:21 PM

Repeater functionality in Firmware
Digi has developed firmware which will allow the XStream and XTend modems to act as repeaters. Repeaters can be used in a wireless network using the XStream or XTend Radio Modems to extend range...
https://www.digi.com/Support/knowledge-base/repeater-functionality-in-firmware
7/6/2017 12:10:21 PM

What is the default IP for Digi's Cellular units?
The Factory default IP address is 192.168.1.1, the default HTTP port is 80 and the default HTTPS port is 443
https://www.digi.com/Support/knowledge-base/what-is-the-default-ip-for-digi-s-cellular-units
7/6/2017 12:10:21 PM

How Many Serial Slaves Can The Digi Industrial Device Servers Support?
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you ...
https://www.digi.com/Support/knowledge-base/how-many-serial-slaves-can-the-digi-industrial-dev
7/6/2017 12:10:21 PM

How Do I Find Out Uptime of PortServer
login as root (default password is dbps)Issue command : #> set time
https://www.digi.com/Support/knowledge-base/how-do-i-find-out-uptime-of-portserver
7/6/2017 12:10:21 PM

EtherLite® Authorized Host List Setup
By default, an EtherLite® Unit will accept a connection from any host with the appropriate driver. However, it is possible to restrict access to a few specific IP addresses and/or by h...
https://www.digi.com/Support/knowledge-base/etherlite-authorized-host-list-setup
7/6/2017 12:10:21 PM

How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
https://www.digi.com/Support/knowledge-base/how-many-rs-485-serial-devices-do-digi-device-and
7/6/2017 12:10:21 PM

Do Any Digi Products Support Modbus Cry Out?
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn'...
https://www.digi.com/Support/knowledge-base/do-any-digi-products-support-modbus-cry-out
7/6/2017 12:10:21 PM

What Gage Wire is Used for the Power Input of Digi One IA RealPort
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the termin...
https://www.digi.com/Support/knowledge-base/what-gage-wire-is-used-for-the-power-input-of-digi
7/6/2017 12:10:21 PM

TS 4 MEI Firmware
The TS 4 MEI part number 50000836-02 D (new style) has a dip switch for each port. Must use firmware version J1 or greater. Back rev's of firmware will cause the device to flash 331.
https://www.digi.com/Support/knowledge-base/ts-4-mei-firmware
7/6/2017 12:10:21 PM

Default TCP Socket for Allen Bradley Ethernet
When using the Allen Bradly ethernet driver you must use the default socket 2222 or it will fail to work with your Digi device.
https://www.digi.com/Support/knowledge-base/default-tcp-socket-for-allen-bradley-ethernet
7/6/2017 12:10:21 PM

TI530 PLC Optimization Setting
Here is a detail to remember: the older TI530 PLC does not work in low-latency mode. It must be set to throughput mode. Its serial driver has a very tight "gap" timeout such that the enti...
https://www.digi.com/Support/knowledge-base/ti530-plc-optimization-setting
7/6/2017 12:10:21 PM

Port-sensitive/realtime application workaround for RealPort drivers
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term).What I refer to when I say "port-sensiti...
https://www.digi.com/Support/knowledge-base/port-sensitive-realtime-application-workaround-for
7/6/2017 12:10:21 PM

TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM.Pre-installation:Check to ensure that Package Dependencies Fo...
https://www.digi.com/Support/knowledge-base/tgz-or-non-rpm-method-of-installing-the-realport-d
7/6/2017 12:10:21 PM

Linux Printer Hardware Flow Control Configuration.
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can't seem to be resolved. Most printers are simply ...
https://www.digi.com/Support/knowledge-base/linux-printer-hardware-flow-control-configuration
7/6/2017 12:10:21 PM

How come multiple active Modbus/TCP masters connected to DigiOne IAP do not confuse the serial Modbu
The DigiOne-IAP works the same way a network Printer Server allows multiple users to share a printer. Just as the Print Server understands the concept of a print job, the DigiOne-IAP understands th...
https://www.digi.com/Support/knowledge-base/how-come-multiple-active-modbus-tcp-masters-connec
7/6/2017 12:10:21 PM

Do you support ModbusPlus (Modbus+)?
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast t...
https://www.digi.com/Support/knowledge-base/do-you-support-modbusplus-modbus
7/6/2017 12:10:21 PM

How many Masters can I can access the Digi One IAP with ''E'' firmware?
We allow 64 incoming Masters and outgoing Slaves. This includes both network and serial devicesSo as example - RSLinx to a Rockwell PLC:A) Master incoming:1) RSlinx via AB/Enet2) UDP listener to 20...
https://www.digi.com/Support/knowledge-base/how-many-masters-can-i-can-access-the-digi-one-iap
7/6/2017 12:10:21 PM

I can not get my ControlLogix PLC to talk using DF1 on it's serial port connected to my Digi One IAP
You will need to install the RealPort driver.The ControlLogix PLC uses CIP instead of PCCC like SLC and MicroLogix PLC's use
https://www.digi.com/Support/knowledge-base/i-can-not-get-my-controllogix-plc-to-talk-using-df
7/6/2017 12:10:21 PM

Antenna and cable impedance
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match.Ensure that the cable being used is rated for the f...
https://www.digi.com/Support/knowledge-base/antenna-and-cable-impedance
7/6/2017 12:10:21 PM

Using Digital I/O line to control a relay using an XStream radio
This guide is only applicable to the XStream family of modems. Follow these instructions to configure two modules to pass a dry contact input to a relay output: Change the "DR" parame...
https://www.digi.com/Support/knowledge-base/using-digital-i-o-line-to-control-a-relay-using-an
7/6/2017 12:10:21 PM

Recovery procedure for XStream and XCite radios
This article is a guide for recovering an XStream or XCite radio that is in an unresponsive state.WARNING: Performing a recovery will restore the radio to a factory default state, all settings wi...
https://www.digi.com/Support/knowledge-base/recovery-procedure-for-xstream-and-xcite-radios
7/6/2017 12:10:21 PM

Can't browse the Internet to remote web sites (i.e. www.digi.com) via the WAN (cellular) side of the
Verify that the WAN side is up on the Connect WAN by checking that the Cellular Link led is on and that you have two or more Signal Strength leds on.  Verify that you have entered the Connect...
https://www.digi.com/Support/knowledge-base/can-t-browse-the-internet-to-remote-web-sites-i-e
7/6/2017 12:10:21 PM

Extra Carriage Return or Line Feed When Using PuTTY
Problem:When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from? Cause:PuTTY settings for terminal emulation and sess...
https://www.digi.com/Support/knowledge-base/extra-carriage-return-or-line-feed-when-using-putt
7/6/2017 12:10:21 PM

How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling i...
https://www.digi.com/Support/knowledge-base/how-many-network-slave-devices-can-a-digi-device-o
7/6/2017 12:10:21 PM

Solaris Printer Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good infor...
https://www.digi.com/Support/knowledge-base/solaris-printer-configuration
7/6/2017 12:10:21 PM

How do I setup IP forwarding/filtering with the Connect Wan?
IntroductionThe Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections: 1. Network Address Translation (NAT) ...
https://www.digi.com/Support/knowledge-base/how-do-i-setup-ip-forwarding-filtering-with-the-co
7/6/2017 12:10:21 PM

Technical info about camera control settings for Watchport/V2 and Watchport/V3 cameras, using the Di
Video Compression (checkbox) = This controls how the data is transferred over the USB.Unchecked: YUY2 data is transferred from the camera to the camera driver;Checked: MJPG data is transferred from...
https://www.digi.com/Support/knowledge-base/technical-info-about-camera-control-settings-for-w
7/6/2017 12:10:20 PM

"Windows could not load the installer for IonMultiPortSerial" Edgeport installation error
1. Unplug the USB cable from the Edgeport. 2. Download a special version of the Edgeport Configuration Utility here. 3. Run the file (from #2), click the Advanced tab, click the Uninstall bu...
https://www.digi.com/Support/knowledge-base/windows-could-not-load-the-installer-for-ionmultip
7/6/2017 12:10:20 PM

How to quit interactive mode in a Telnet session
To quit interactive mode, import the module sys and use sys.exit() as shown below.
https://www.digi.com/Support/knowledge-base/how-to-quit-interactive-mode-in-a-telnet-session
7/6/2017 12:10:20 PM

No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this er...
https://www.digi.com/Support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
7/6/2017 12:10:20 PM

Modbus Protocol
Modbus is a serial protocol commonly used in industrial automation applications. Digi XTend radio modems support Modbus-ASCII and Modbus-RTU with no special configuration. In fact, the radio mod...
https://www.digi.com/Support/knowledge-base/modbus-protocol
7/6/2017 12:10:20 PM

XBee ZigBee Addressing
The XBee ZigBee firmware uses the same 802.15.4 RF protocol used in our other (non-ZigBee) firmware versions. Even though the base RF protocol is the same the addressing and message delivery system...
https://www.digi.com/Support/knowledge-base/xbee-zigbee-addressing
7/6/2017 12:10:20 PM

XBee Cyclic Sleep Example: Indirect Messaging
Sleep modes can be used to effectively reduce power consumption and extend battery life. Indirect messaging is one way in which the XBee family of radios can conserve power through periodic slee...
https://www.digi.com/Support/knowledge-base/xbee-cyclic-sleep-example-indirect-messaging
7/6/2017 12:10:20 PM

USB port voltage output information on the Hubport/4+ and Hubport/4c+
USB port #1 (the first from the left) is 24V.   The remaining USB ports, 2-4, are all 12V.  Note:  Depending on the age of the unit. the USB ports may be all Black (older varia...
https://www.digi.com/Support/knowledge-base/usb-port-voltage-output-information-on-the-hubport
7/6/2017 12:10:20 PM

Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be discu...
https://www.digi.com/Support/knowledge-base/antennas-an-introductory-guide
7/6/2017 12:10:20 PM

"Error saving the image. Check file extension" message when saving a captured frame with VC3Viewer,
This message doesn't necessarily mean that the file extension is invalid. It may be due to the location where the file is trying to be saved, i.e. the Windows user account may not have permissi...
https://www.digi.com/Support/knowledge-base/error-saving-the-image-check-file-extension-messag
7/6/2017 12:10:20 PM

Files Needed - The file 'Edgeport.lnk' on Edgeport Driver Disk for Windows 2000, XP Server 2003 is n
This error is due to an bug that can happen when you're using an older Edgeport driver. It usually happens if you unplug an Edgeport and then plug it into a different USB port, or connect anoth...
https://www.digi.com/Support/knowledge-base/files-needed-the-file-edgeport-lnk-on-edgeport-dri
7/6/2017 12:10:20 PM

Understanding the "Multi-TT switched USB architecture" Hubport feature
Newer Hubports, such as the compact ("c") models and the Hubport/14 are USB 2.0 hubs that offer a feature called Multi-TT switched USB architecture. This article is intended to explain ho...
https://www.digi.com/Support/knowledge-base/understanding-the-multi-tt-switched-usb-architectu
7/6/2017 12:10:20 PM

Edgeport/1 recognized as a "TUSB 3410 boot device" in Device Manager and will not install
Unfortunately, this means the Edgeport/1 is defective.  Please contact Digi tech support to arrange an RMA.
https://www.digi.com/Support/knowledge-base/edgeport-1-recognized-as-a-tusb-3410-boot-device-i
7/6/2017 12:10:20 PM

How to install a Hubport/PCI+ LP 1x24V?
The Hubport/PCI+ LP 1x24V doesn't have gold "keys", so it's not possible to connect it to a motherboard's PCI slot. The lack of gold "keys" is actually normal. Inst...
https://www.digi.com/Support/knowledge-base/how-to-install-a-hubport-pci-lp-1x24v
7/6/2017 12:10:20 PM

How to configure Windows Firewall on an AnywhereUSB host computer
This can be done one of two ways:    1. Add the AnywhereUSB Configuration Utility as an "Exception". The path to this file is \system32\AwUsbCfg.exe (for 32-bit OS's) or \...
https://www.digi.com/Support/knowledge-base/how-to-configure-windows-firewall-on-an-anywhereus
7/6/2017 12:10:20 PM

Unable to configure AnywhereUSB IP settings, or reboot an AnywhereUSB, in the AnywhereUSB Configurat
This behavior is due to a security enhancement that was introduced in the v1.38 firmware for 2nd generation AnywhereUSBs. By 2nd generation models, we are referring to all models other than the leg...
https://www.digi.com/Support/knowledge-base/unable-to-configure-anywhereusb-ip-settings-or-reb
7/6/2017 12:10:20 PM

AnywhereUSB/14 redundancy features in detail
The AnywhereUSB/14 offers two redundancy features: IP Network Failover and Redundant Power Supplies. This article contains detailed descriptions of these features.   1. IP Network Failover ...
https://www.digi.com/Support/knowledge-base/anywhereusb-14-redundancy-features-in-detail
7/6/2017 12:10:20 PM

Can the Edgeport/21 or Edgeport/421 parallel port be used with a license key / security dongle?
No, we have never seen these devices work with a USB-to-parallel port, such as the one on the Edgeport/21 and Edgeport/421.   Two reasons:   A. The software is looking for a LPT(X) po...
https://www.digi.com/Support/knowledge-base/can-the-edgeport-21-or-edgeport-421-parallel-port
7/6/2017 12:10:20 PM

"A failure occurred reading an object" error with Symantec Backup Exec software
This error is due to a bug in some older versions of the AnywhereUSB driver package. When one these older versions are installed on a Server 2008 computer, that error may happen when performing a b...
https://www.digi.com/Support/knowledge-base/a-failure-occurred-reading-an-object-error-with-sy
7/6/2017 12:10:20 PM

Collecting General Technical Support Logs for Digi Connect WAN and Digi ConnectPort WAN Cellular Dev
This article describes collecting general Technical Support logs for the Digi Connect WAN and Digi ConnectPort WAN cellular devices. To collect the traces, it is necessary to use the Digi devi...
https://www.digi.com/Support/knowledge-base/collecting-general-technical-support-logs-for-digi
7/6/2017 12:10:20 PM

How do I recover my Digi ConnectPort WAN?
 Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort WAN VPN. Tools needed:ConnectPort WAN VPNPhillips screwdriverPC or laptopSerial Cable (n...
https://www.digi.com/Support/knowledge-base/how-do-i-recover-my-digi-connectport-wan
7/6/2017 12:10:20 PM

Agriculture Monitoring with XTend Mesh
  Crop-growers in North America are benefiting from Digi's proprietary DigiMesh protocol, now implemented in firmware on the long-range 900 MHz XTend RF Module. An innovative OEM has ...
https://www.digi.com/Support/knowledge-base/agriculture-monitoring-with-xtend-mesh
7/6/2017 12:10:20 PM

Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/Support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
7/6/2017 12:10:20 PM

What are the differences between the Watchport USB camera models?
What are the differences between the Watchport/V, Watchport/V2, and Watchport/V3 USB cameras?  Interfaces: The Watchport/V is a VfW (Video for Windows) based camera that uses a TWAIN dri...
https://www.digi.com/Support/knowledge-base/what-are-the-differences-between-the-watchport-usb
7/6/2017 12:10:20 PM

How to increase the frame rate of a Watchport/V2 or Watchport/V3 USB camera for a low light environm
In general, the shutter speed controls the frame rate of the camera. So, if you're in a low light environment and AGC - Automatic Gain Control - is set to "Average" (the default setti...
https://www.digi.com/Support/knowledge-base/how-to-increase-the-frame-rate-of-a-watchport-v2-o
7/6/2017 12:10:20 PM

Watchport/D USB Distance Sensor misidentified as Watchport/P USB Proximity Sensor
By design, newer model Watchport/D Distance Sensors are in fact identified as "Watchport/P" devices in the firmware. That is, if you issue the "I" command (after opening the res...
https://www.digi.com/Support/knowledge-base/watchport-d-usb-distance-sensor-misidentified-as-w
7/6/2017 12:10:20 PM

How to improve photo quality for ID badge applications using Watchport USB cameras?
I am using a Watchport camera for an ID badge application and the printed photos of employees faces are grainy/pixelated. What can I do to improve the quality of the photos printed on the badges? ...
https://www.digi.com/Support/knowledge-base/how-to-improve-photo-quality-for-id-badge-applicat
7/6/2017 12:10:20 PM

About software enhanced 1280x960 resolution listed in the Watchport USB camera specs
How can I obtain the software enhanced 1280x960 resolution that is listed in the Watchport USB camera spec sheet? Also, what does software enhanced mean? The "native" resolution of both ...
https://www.digi.com/Support/knowledge-base/about-software-enhanced-1280x960-resolution-listed
7/6/2017 12:10:20 PM

The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ter...
https://www.digi.com/Support/knowledge-base/the-at-command-set
7/6/2017 12:10:20 PM

The Serial Break Condition on XStream radios
A Serial Break condition is defined in the context of asynchronous serial data transmission as a series of null bits longer than a single character, including the start and stop bits. In other w...
https://www.digi.com/Support/knowledge-base/the-serial-break-condition-on-xstream-radios
7/6/2017 12:10:20 PM

Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART or C...
https://www.digi.com/Support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
7/6/2017 12:10:20 PM

RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substa...
https://www.digi.com/Support/knowledge-base/rohs-certificate-of-compliance
7/6/2017 12:10:20 PM

Adaptors for Host Serial Connections
Serial RS232/485 communication through a DB9 connector is the most common interface for Digi radios. Many PCs have a limited number of serial ports from which to connect peripherals, and often t...
https://www.digi.com/Support/knowledge-base/adaptors-for-host-serial-connections
7/6/2017 12:10:20 PM

How can I refresh the XBee Network page of a device showing old entries in Device Cloud?
Navigate to XBee Network page under Device Manager in Device Cloud, right click on the particular device and select Discover, a dialog box appears, enable the check box Clear the cache on...
https://www.digi.com/Support/knowledge-base/how-can-i-refresh-the-xbee-network-page-of-a-devic
7/6/2017 12:10:20 PM

How to get IO samples at regular interval from end device in a ZigBee network
Use periodic sampling, set IR on the end devices to some non zero value and provide the destination address on the end nodes as SH and SL of the Coordinator(ConnectPort X4 gateway).Only devices run...
https://www.digi.com/Support/knowledge-base/how-to-get-io-samples-at-regular-interval-from-end
7/6/2017 12:10:20 PM

How to use the Digi Transports GPS data in Google Maps
How to format Digi Transport GPS data correctly so Google Maps knows how to use it  You can get the GPS data by entering the following command from the unit's CLI or in the WebUI under Man...
https://www.digi.com/Support/knowledge-base/how-to-use-the-digi-transports-gps-data-in-google
7/6/2017 12:10:20 PM

Digi M10 Inbound, Outbound queues and Message size
Default size of Inbound and Outbound Message Queue is 64K One SCO message of Digi M10 can have size atmost 1024 bytes, wherein ORBCOMM supports upto 8192 bytes GlobalGram and reports size are sam...
https://www.digi.com/Support/knowledge-base/digi-m10-inbound-outbound-queues-and-message-size
7/6/2017 12:10:20 PM

M10 is connected but S/N, Version numbers are not found in Dashboard
You might be using old version of Dashboard and you have an old firmware on M10.Use C:\Program Files\Digi\Digi m10 JumpStart Kit\tools\m10UpgradeUtility.exe tool in your PC to upgrade modem firmwar...
https://www.digi.com/Support/knowledge-base/m10-is-connected-but-s-n-version-numbers-are-not-f
7/6/2017 12:10:20 PM

MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
MAC addresses are not printed on module's label due to space constraints. Customer needs to: Read MACs from NVRAM Read MAC from barcode on white label of module(If your module has 4 3D barcod...
https://www.digi.com/Support/knowledge-base/mac-addresses-are-not-printed-on-connectcard-for-i
7/6/2017 12:10:20 PM

M10 status packets says Gateway is visible but NO Satellite, which is not meaningful
Satellite Connectivity M10 will query for Satellite link each and every second and update whether it is visible or not.Gateway Connectivity M10 will query for Gateway visibility of Satellite in e...
https://www.digi.com/Support/knowledge-base/m10-status-packets-says-gateway-is-visible-but-no
7/6/2017 12:10:20 PM

Understanding MTBF (Mean Time Between Failures)
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%) Furthermore, MTBF specifically excludes wear-out factors. A fan’s MT...
https://www.digi.com/Support/knowledge-base/understanding-mtbf-mean-time-between-failures
7/6/2017 12:10:20 PM

XBee 802.15.4 Addressing
The 802.15.4 RF protocol uses addressing to distinguish one radio from the next and prevents duplicate data packets. It is very important that each XBee module have a unique source address (MY) ...
https://www.digi.com/Support/knowledge-base/xbee-802-15-4-addressing
7/6/2017 12:10:20 PM

XBee 802.15.4 Digital Input/Output Line Passing
The basic concept behind Digital Input/Output (DIO) lines is to pass a digital signal on the DIO pins, in addition to the serial UART data that the XBee sends. The XBee is capable of directly sen...
https://www.digi.com/Support/knowledge-base/xbee-802-15-4-digital-input-output-line-passing
7/6/2017 12:10:20 PM

ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee net...
https://www.digi.com/Support/knowledge-base/zigbee-encryption
7/6/2017 12:10:20 PM

I have multiple computers running Watchport Manager. How will this affect the "Remote Monitoring" fe
NOTE:  Watchport Manager is no longer supported and is provided "as is".  This information is provided as a courtesy for legacy applications.   In the "Remot...
https://www.digi.com/Support/knowledge-base/i-have-multiple-computers-running-watchport-manage
7/6/2017 12:10:20 PM

What alert mechanisms does Watchport Manager offer?
What alert mechanisms does Watchport Manager offer, for notification of Watchport Sensors being triggered?NOTE:  Watchport Manager is no longer supported and is provided "as is". &nb...
https://www.digi.com/Support/knowledge-base/what-alert-mechanisms-does-watchport-manager-offer
7/6/2017 12:10:20 PM

SCI request error - "Name not registered" in Device Cloud
When you are using Python callback SCI request, you may receive an error like "Name not registered" in the response as shown below        <do_command target="r...
https://www.digi.com/Support/knowledge-base/sci-request-error-name-not-registered-in-device-cl
7/6/2017 12:10:20 PM

What is the Processor and Memory used in ConnectPort X4?
ConnectPort X4 has a NS9360(ARM9) processor, 150MHz, 32-bit, 32MB RAM and 16MB flash.For other specifications please refer the following link, http://www.digi.com/products/wireless-routers-gateways...
https://www.digi.com/Support/knowledge-base/what-is-the-processor-and-memory-used-in-connectpo
7/6/2017 12:10:20 PM

Range Testing of ZigBee Network using Cluster ID
X-CTU provides feature to test the range capabilities of RF modules. As range of these modules depends on several parameters, its a nice way to figure out the actual range and signal strength of mo...
https://www.digi.com/Support/knowledge-base/range-testing-of-zigbee-network-using-cluster-id
7/6/2017 12:10:20 PM

Debugging joining in a XBee ZigBee ZB network using the AI command.
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can b...
https://www.digi.com/Support/knowledge-base/debugging-joining-in-a-xbee-zigbee-zb-network-usin
7/6/2017 12:10:19 PM

Linux TCPIP driver source code for Digi wireless serial modems
       Digi modems feature a simple serial interface. Sending data through the wireless link is as simple as sending data through a comm port so in most applications you can use...
https://www.digi.com/Support/knowledge-base/linux-tcpip-driver-source-code-for-digi-wireless-s
7/6/2017 12:10:19 PM

XBee firmware revision history and identification
XBee ZigBee (Series 2) Firmware Identification XBee ZigBee firmware version numbers will have 4 significant digits. All numbers are hexadecimal and can have a range from 0-F. A version can be ...
https://www.digi.com/Support/knowledge-base/xbee-firmware-revision-history-and-identification
7/6/2017 12:10:19 PM

XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
ZigBee firmware revision history for the XBee/XBee-PRO radio modems. 10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to some ...
https://www.digi.com/Support/knowledge-base/xbee-xbee-pro-series-1-zigbee-module-firmware-revi
7/6/2017 12:10:19 PM

XCite Firmware Revision History
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single ch...
https://www.digi.com/Support/knowledge-base/xcite-firmware-revision-history
7/6/2017 12:10:19 PM

XStream firmware revision history
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 )Table of contents Version 5.0 code base Version 5000 Version 4.0 code base Version 4.2B5...
https://www.digi.com/Support/knowledge-base/xstream-firmware-revision-history
7/6/2017 12:10:19 PM

Low Voltage Interface to OEM RF Module (3.3V)
Digi offers several options for interfacing to a low voltage (3.3V) system or a 5V system. The simplest option is to use either the 3V XBee or a 9XTend OEM modules which supports a flexible input ...
https://www.digi.com/Support/knowledge-base/low-voltage-interface-to-oem-rf-module-3-3v
7/6/2017 12:10:19 PM

Restoring module defaults on XStream, XCite, and XTend radio modems
Very often any abnormal radio modem behaviors are due to the configuration. Restoring the defaults will return the radio modem to a known state and should be the first action taken when troubles...
https://www.digi.com/Support/knowledge-base/restoring-module-defaults-on-xstream-xcite-and-xte
7/6/2017 12:10:19 PM

Received Signal Strength Indicator (RSSI) on XStream and XCite radio modems
This document discusses the measurement of received RF signals and how these measurements are read and reported.It includes tables showing how the RS values returned from the ATRS command correspon...
https://www.digi.com/Support/knowledge-base/received-signal-strength-indicator-rssi-on-xstream
7/6/2017 12:10:19 PM

Application Note - 900 MHz vs 2.4 GHz in XStream radio modems.
To determine whether you should use 900 MHz or 2.4 GHz RFd2d technology for your products you need to answer the following: What is the maximum range your product needs to communicate? Will y...
https://www.digi.com/Support/knowledge-base/application-note-900-mhz-vs-2-4-ghz-in-xstream-rad
7/6/2017 12:10:19 PM

How to use different GPIOs for gpio_test_c example
The gpio_test example is using BUTTON2 and LED2 on (Wi-)i.MX53. In order to use different pins, you need to modify the example application gpio_test.c:} plat_list[PLAT_NONE + 1] = { .. MK(CCMX53...
https://www.digi.com/Support/knowledge-base/how-to-use-different-gpios-for-gpio-test-c-example
7/6/2017 12:10:19 PM

Part number for the barrel type power connector
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available ...
https://www.digi.com/Support/knowledge-base/part-number-for-the-barrel-type-power-connector
7/6/2017 12:10:19 PM

Wi-i.MX53 or i.MX53 modules seem not to boot reliably on a Digi Wi-i.MX53 JumpStart board
The JSCCWMX53 has an autoboot circuit. This circuit is used to select if we want to press the "Power" button for booting or if we want to boot when the supplies are ON.The autoboot circuit generate...
https://www.digi.com/Support/knowledge-base/wi-i-mx53-or-i-mx53-modules-seem-not-to-boot-relia
7/6/2017 12:10:19 PM

ConnectCore XP 270 not booting on custom hardware with custom firmware. How to reset to factory defa
Cross check the boot process on a Digi Karo/Triton development board for ConnectCore XP. If it does not boot on the Digi board with serial output anymore, you need to reprogram U-Boot firmware wit...
https://www.digi.com/Support/knowledge-base/connectcore-xp-270-not-booting-on-custom-hardware
7/6/2017 12:10:19 PM

By default Linux kernel logo will be disabled after about 10min. Meaning the screen gets blank. This
In order to keep the logo being displayed, you can pass consoleblank=0 kernel command line during boot (from U-Boot command line prompt):# setenv std_bootarg consoleblank=0; saveenvOr during runtim...
https://www.digi.com/Support/knowledge-base/by-default-linux-kernel-logo-will-be-disabled-afte
7/6/2017 12:10:19 PM

Can't update U-Boot or Linux via Ethernet on my Digi Connect ME 9210
The factory programmed U-Boot on Digi Connect ME 9210 might not allow you to update firmware via Ethernet on your custom board. Either plug the module to a Digi development board to update firmware...
https://www.digi.com/Support/knowledge-base/can-t-update-u-boot-or-linux-via-ethernet-on-my-di
7/6/2017 12:10:19 PM

Maximizing range
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a w...
https://www.digi.com/Support/knowledge-base/maximizing-range
7/6/2017 12:10:19 PM

XTAB - XTend to XStream adapter board
Here are some photos of the two XTend Adapter Boards-with and without Accessories-(p/n: XTAB and XTAB-A). The XTABs create an XStream footprint for the XTend OEM module. Following are some explanat...
https://www.digi.com/Support/knowledge-base/xtab-xtend-to-xstream-adapter-board
7/6/2017 12:10:19 PM

XStream Packetizing Algorithm
Digi radio modems are packet radios. Data shifted into the serial interface is buffered in a Din Buffer, packetized with a header and CRC and transmitted over-the-air. A receiving radio modem wil...
https://www.digi.com/Support/knowledge-base/xstream-packetizing-algorithm
7/6/2017 12:10:19 PM

Cyclic Sleep Mode Example for Xtend and XStream radios
This knowledgebase article is provided as an example configuration for 16-second cyclic sleep mode.Setup: The following setup may be used as a guide for a minimum-power 16-second cyclic sleep con...
https://www.digi.com/Support/knowledge-base/cyclic-sleep-mode-example
7/6/2017 12:10:19 PM

How to properly ground a radio modem to protect from lightning
Following are some general guidelines for grounding a Digi PKG radio modem when the modem, antenna, conduit, or any component of the communication system is likely to be hit with a lightning strike...
https://www.digi.com/Support/knowledge-base/how-to-properly-ground-a-radio-modem-to-protect-fr
7/6/2017 12:10:19 PM

Full-duplex data transfer over radio modems
Full-duplex refers to a system which transmits and receives data in two directions at the same time. The telephone system is full-duplex as one can talk and listen simultaneously. A walkie-talki...
https://www.digi.com/Support/knowledge-base/full-duplex-data-transfer-over-radio-modems
7/6/2017 12:10:19 PM

Python version incompatibility error in Digi ESP for python
When there is a mismatch in python version for the selected sample project and selected device, you will receive error - "python version incompatibility"To avoid this error, after you sel...
https://www.digi.com/Support/knowledge-base/python-version-incompatibility-error-in-digi-esp-f
7/6/2017 12:10:19 PM

Make USB Mouse working with Qt sample applications
First make sure your Linux kernel has support for USB mouse (the default kernel should have):CONFIG_INPUT_MOUSEDEVCONFIG_USBCONFIG_USB_SUPPORTCONFIG_USB_HIDCONFIG_USB_DEVICEFSTo check this on your ...
https://www.digi.com/Support/knowledge-base/make-usb-mouse-working-with-qt-sample-applications
7/6/2017 12:10:19 PM

Connecting two or more serial devices to one radio modem
Is it possible to connect two serial port devices to just one radio modem? Answer: Yes, use a serial multiplexer to send multiple serial streams through one radio pair.
https://www.digi.com/Support/knowledge-base/connecting-two-or-more-serial-devices-to-one-radio
7/6/2017 12:10:19 PM

Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PK...
https://www.digi.com/Support/knowledge-base/using-lantronix-device-installer-and-comport-redir
7/6/2017 12:10:19 PM

Low Latency for Xtend and XStream Digi Radio Modules
Digi radio modems are extremely easy to use. The default mode of operation is a transparent mode allowing the modems to replicate an RS232 or RS485 serial cable between the connected devices. The o...
https://www.digi.com/Support/knowledge-base/low-latency-for-xtend-and-xstream-digi-radio-modul
7/6/2017 12:10:19 PM

Department of Defense Form 1494 (DD 1494)
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Admini...
https://www.digi.com/Support/knowledge-base/department-of-defense-form-1494-dd-1494
7/6/2017 12:10:19 PM

What conformal coating material is used on the industrial rated radios?
* Note:This information only applies to XStream, XCite, and some older, specific XTend radios. Digi Industrial rated radio modules are coated using a 3 step process that was developed to ensure r...
https://www.digi.com/Support/knowledge-base/what-conformal-coating-material-is-used-on-the-ind
7/6/2017 12:10:19 PM

Recommended female receptacle (header) for electrical interface to module
What is the recommended female connector (receptacle) for mounting the RF module?XStream and XCite interface connectors The XStream and XCite radio modules are supplied with 11-pin and 4-pin 0.1&q...
https://www.digi.com/Support/knowledge-base/recommended-female-receptacle-header-for-electrica
7/6/2017 12:10:19 PM

How to mechanically secure RF module
The XStream, XCite, and XBee RF modules do not have mounting holes through the PC board so we have suggested several other methods for securing the module: Position the module in the housing so...
https://www.digi.com/Support/knowledge-base/how-to-mechanically-secure-rf-module
7/6/2017 12:10:19 PM

Using the explicite transmit frame to support ZDOs (ZigBee Device Objects) in the XBee API.
The ZigBee Device Profile is a management and discovery service layer supported on all ZigBee devices. Like all other profiles, the ZigBee Device Profile defines a set of clusters that can be used ...
https://www.digi.com/Support/knowledge-base/using-the-explicite-transmit-frame-to-support-zdos
7/6/2017 12:10:19 PM

Sending data through an 802.15.4 network latency timing
How long does it take to send data through an 802.15.4 network? Digi's XBee Series 1 radio modules run 802.15.4 firmware, which allows them to transmit data in a point-to-point, peer-to-pe...
https://www.digi.com/Support/knowledge-base/sending-data-through-an-802-15-4-network-latency-t
7/6/2017 12:10:19 PM

How to set a Portserver TS or Digi One for low latency or throughput mode
What is the optimization setting used for on the Digi Terminal and Device server products?Optimization - This field determines how much bandwidth is used on the network.The available options:Latenc...
https://www.digi.com/Support/knowledge-base/how-to-set-a-portserver-ts-or-digi-one-for-low-lat
7/6/2017 12:10:19 PM

Using Digi radios in multidrop networks
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi...
https://www.digi.com/Support/knowledge-base/using-digi-radios-in-multidrop-networks
7/6/2017 12:10:19 PM

Functions of the Digi ethernet radio
Digi offers two types of Ethernet radios for different applications. The two types of Ethernet radios are the PKG-E and the XPress Ethernet Bridge. The Digi Ethernet modem PKG-E (PKGE) can be use...
https://www.digi.com/Support/knowledge-base/functions-of-the-digi-ethernet-radio
7/6/2017 12:10:19 PM

Connecting multiple PKG-E ethernet gateways to one comm port
For the ethernet connected Digi radio PKG-E (PKGE), Digi provides virtual comm port software that will forward data sent from an application on a PC to a "serial port" that is actually a ...
https://www.digi.com/Support/knowledge-base/connecting-multiple-pkg-e-ethernet-gateways-to-one
7/6/2017 12:10:19 PM

Can I convert an XBee/XBee-PRO ZNET 2.5 Module to a ZB Module?
Can I Convert an XBee/XBee-PRO ZNet 2.5 Module to a ZB Module?Yes, and there is no charge. Download the ZNet 2.5 to ZB Conversion Kit here. Please contact Support if you have any questions.
https://www.digi.com/Support/knowledge-base/can-i-convert-an-xbee-xbee-pro-znet-2-5-module-to
7/6/2017 12:10:19 PM

Running Qt sample application on Wi-i.MX28 with Fusion 7" LCD (from Android Kit)
Digi Embedded Linux 5.9 default Linux build for ConnectCard (Wi-)i.MX28 by default has not configured any graphical capabilities.In order to run the Qt example applications with the 7" LCD as used ...
https://www.digi.com/Support/knowledge-base/running-qt-sample-application-on-wi-i-mx28-with-fu
7/6/2017 12:10:19 PM

"Import Error: No module named zigbee" while executing python program on CP-X gateways
When you receive this import error, check whether the zigbee module is uploaded to gateway. If the zigbee module is not present, follow the below steps, Download the zigbee module for CP-X gat...
https://www.digi.com/Support/knowledge-base/import-error-no-module-named-zigbee-while-executin
7/6/2017 12:10:19 PM

Does the radio modem interfere with other circuits on the PCB?
Digi RF Modules produce a very small amount of noise. All Digi radio modems have been tested and certified to comply with the FCC part 15 regulations which measure the interference that the radio...
https://www.digi.com/Support/knowledge-base/does-the-radio-modem-interfere-with-other-circuits
7/6/2017 12:10:19 PM

Using X-CTU to Load a Profile into Module in a Production Environment
Use these directions for starting X-CTU (XCTU) with command line options. This feature may be used to solve a variety of problems including: Configure the modules with a certain set of paramete...
https://www.digi.com/Support/knowledge-base/using-x-ctu-to-load-a-profile-into-module-in-a-pro
7/6/2017 12:10:18 PM

Peer-to-Peer FHSS
Digi has a revolutionary method of synchronizing the radio modules in a network that does not require the use of a master or server. This technology allows for very robust communications even in th...
https://www.digi.com/Support/knowledge-base/peer-to-peer-fhss
7/6/2017 12:10:18 PM

Weatherproof Multipath Antenna
When selecting an antenna for any given application, we always suggest going with a reputable antenna company.  L-Com is one such company. L-Com offers many antenna options that are suitabl...
https://www.digi.com/Support/knowledge-base/weatherproof-multipath-antenna
7/6/2017 12:10:18 PM

Can We Privately Label Digi International RF Modem Products?
Does Digi International allow OEMs to resell Digi International radio frequency (RF) modems without the Digi International label? Digi International offers a private labeling program that provid...
https://www.digi.com/Support/knowledge-base/can-we-privately-label-digi-international-rf-modem
7/6/2017 12:10:18 PM

802.11b Interference with Digi 24XStream Radios
Digi 24XStream radio modems operate in the 2.4GHz ISM frequency band. The 2.4GHz band is also widely used by other wireless systems such as WiFi networks (802.11b/g), Bluetooth and cordless phones,...
https://www.digi.com/Support/knowledge-base/802-11b-interference-with-digi-24xstream-radios
7/6/2017 12:10:18 PM

Using Digi Radios With the HART Protocol
The HART protocol is an industrial communications protocol that provides 2-way digital communications. The HART protocol can be operated in a point-to-point or point-to-multipoint configuration. ...
https://www.digi.com/Support/knowledge-base/using-digi-radios-with-the-hart-protocol
7/6/2017 12:10:18 PM

Loopback repeater and buffer sizes
The loopback mode (store and forward) repeater will work with all versions of firmware on all Digi radio modems that supports intranet/local networking (i.e. not on Cellular or WiFi modules). It is...
https://www.digi.com/Support/knowledge-base/loopback-repeater-and-buffer-sizes
7/6/2017 12:10:18 PM

Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does not hav...
https://www.digi.com/Support/knowledge-base/weather-proof-antennas
7/6/2017 12:10:18 PM

XStream module addresses and masks
The document attached below explains how to use Digi's Module Address and Module Address Mask to set up global or local addresses for establishing module groups, subnets, etc.It includes exampl...
https://www.digi.com/Support/knowledge-base/xstream-module-addresses-and-masks
7/6/2017 12:10:18 PM

Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC''''s...
https://www.digi.com/Support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
7/6/2017 12:10:18 PM

Vendor IDentification (VID)
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for anothe...
https://www.digi.com/Support/knowledge-base/vendor-identification-vid
7/6/2017 12:10:18 PM

Expected Communication Distance of 9XStream Radio Modem
Communication distance is determined by four factors: Output power, recieve sensitivity, Antenna systems and the environment. For the 9XStream radio modems Output power is fixed at 20dBm (100m...
https://www.digi.com/Support/knowledge-base/expected-communication-distance-of-9xstream-radio
7/6/2017 12:10:18 PM

9XStream vs. 9XCite
What are the differences between the 9XStream and the 9XCite modules? Here is a brief table highlighting the differences: 9XCite 9XStream Output power 1mW 100mW Input vol...
https://www.digi.com/Support/knowledge-base/9xstream-vs-9xcite
7/6/2017 12:10:18 PM

X-CTU (XCTU) software
Digi has developed X-CTU, which is software used for configuring and testing Digi RF products modems. Features: Support for all Digi products. Integrated terminal window. Easy to use loopb...
https://www.digi.com/Support/knowledge-base/x-ctu-xctu-software
7/6/2017 12:10:18 PM

Digi International XStream specifications comparison
Use this document to compare Digi legacy XStream radio modems. (A simple Digi International range test can be performed in ~15 minutes.)Relevant FilesDigi specifications / features review
https://www.digi.com/Support/knowledge-base/digi-international-xstream-specifications-comparis
7/6/2017 12:10:18 PM

How to update firmware in modules
Follow these instructions for updating the firmware in Digi RF radio modems:Install latest version of XCTU on your system. Its installer can be download for free from here: https://www.digi.co...
https://www.digi.com/Support/knowledge-base/how-to-update-firmware-in-modules
7/6/2017 12:10:18 PM

How to configure packetizing control
Is there a way to force the radio modem RF packets to match the protocol packets sent to it? Yes, there are 3 commands that control how and when incoming data is packetized before transmitting over...
https://www.digi.com/Support/knowledge-base/how-to-configure-packetizing-control
7/6/2017 12:10:18 PM

Data rate requirement of ETSI 300 328 standard
Question:According to your web site, Digi meets European ETSI standards. My understanding is that in order to meet ETSI standards, the RF data rate must exceed 250 kbps. The 2.4 Ghz 19.2K baud rate...
https://www.digi.com/Support/knowledge-base/data-rate-requirement-of-etsi-300-328-standard
7/6/2017 12:10:18 PM

Restore modem defaults using HyperTerminal
If you are unable to communicate with a modem, it is a good idea to try restoring the module defaults. The easiest way to do this is by using the XIB-R (XIBR) interface board or PKG-R (PKGR) prod...
https://www.digi.com/Support/knowledge-base/restore-modem-defaults-using-hyperterminal
7/6/2017 12:10:18 PM

Electrical noise interference from the RF module
Question:I am considering using a 9XStream board in a wireless IO application. I wish to mount the board in a ''''daughter board'''' fashion ie. piggy backing off the main board, will I have any pr...
https://www.digi.com/Support/knowledge-base/electrical-noise-interference-from-the-rf-module
7/6/2017 12:10:18 PM

The power of receiver sensitivity
What is receiver sensitivity and why is it important?The attached whitepaper explores the Friis transmission equation and what it takes to double the range of a wireless communication system.In sum...
https://www.digi.com/Support/knowledge-base/the-power-of-receiver-sensitivity
7/6/2017 12:10:18 PM

Receiver sensitivity and interference blocking specifications
It is a common misconception that receiver sensitivity can be a bad thing. Some will say that a more sensitive receiver is more susceptible to interference. If that were the case then it would logi...
https://www.digi.com/Support/knowledge-base/receiver-sensitivity-and-interference-blocking-spe
7/6/2017 12:10:18 PM

Upgrading RF Modem modules to the latest firmware using X-CTU
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS.One of the reaso...
https://www.digi.com/Support/knowledge-base/upgrading-rf-modem-modules-to-the-latest-firmware
7/6/2017 12:10:18 PM

Disabling the processor on the XIB-R interface board
Intelligence on the XIB-R (XIBR) interface board programs the RF module based on the positions of the DIP Switch each time the RF Modem is powered on. To disable automatic AT commands from the pr...
https://www.digi.com/Support/knowledge-base/disabling-the-processor-on-the-xib-r-interface-boa
7/6/2017 12:10:18 PM

Temperature Rating of Digi accessories
Following are the temperature ratings of some Digi products and accessories: Description Product Operating Temp Storage Temp (2.1dBi) Articulating, RPSMA antenna A09-HASM-...
https://www.digi.com/Support/knowledge-base/temperature-rating-of-digi-accessories
7/6/2017 12:10:18 PM

Vibration and shock testing and performance
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our cust...
https://www.digi.com/Support/knowledge-base/vibration-and-shock-testing-and-performance
7/6/2017 12:10:18 PM

Configuring the modems for reliable delivery (acknowledgements)
With any radio communication system it is important to plan for data corruption to take place because of the harsh RF environment and interference.There are 3 ways that applications deal with data ...
https://www.digi.com/Support/knowledge-base/configuring-the-modems-for-reliable-delivery-ackno
7/6/2017 12:10:18 PM

Digi compatibility with the Echelon Lonworks system
Digi has customers who reported that the Digi radio modems do work with the Echelon Lonworks system. From what we understand, Echelon/Lonworks to RS232 converters are needed to interface to the RS2...
https://www.digi.com/Support/knowledge-base/digi-compatibility-with-the-echelon-lonworks-syste
7/6/2017 12:10:18 PM

Using RF Module with Switching Power Supply
Digi XStream modules require a regulated 5VDC supply. Switching supplies may be used though special care must be taken to ensure optimum performance as noise on the power supply can affect the oper...
https://www.digi.com/Support/knowledge-base/using-rf-module-with-switching-power-supply
7/6/2017 12:10:18 PM

Using Port Monitoring Software for Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isol...
https://www.digi.com/Support/knowledge-base/using-port-monitoring-software-for-troubleshooting
7/6/2017 12:10:18 PM

Auxiliary Supply Voltage to Digi Radios
Digi radio interface boards are configured to supply voltage through the standard barrel jack or pin 9 of the DB9 connector. Below, one will find instructions on how to supply voltage through pin...
https://www.digi.com/Support/knowledge-base/auxiliary-supply-voltage-to-digi-radios
7/6/2017 12:10:18 PM

Which Radio Does Digi Recommend for Wireless Video Applications?
The XPress Ethernet Bridge (XEB) is well-suited for video applications that require longer range distance (1000ft non-line of sight) using medium or low video resolution and medium or low frame r...
https://www.digi.com/Support/knowledge-base/which-radio-does-digi-recommend-for-wireless-video
7/6/2017 12:10:18 PM

Reliability: Introduction to how addressing and retries work
 In most communication systems, it is desirable for data not only to reach the destination, but also for the data to arrive in a reliable and consistent manner. In general, wireless communicat...
https://www.digi.com/Support/knowledge-base/reliability-introduction-to-how-addressing-and-ret
7/6/2017 12:10:18 PM

Point to Multipoint--broadcasting or polling
There are several ways to configure a point-to-multipoint polling system. The XStream, XCite, XTend, 802.15.4 and DigiMesh modules come default in a peer-to-peer broadcast mode where if any radio...
https://www.digi.com/Support/knowledge-base/point-to-multipoint-broadcasting-or-polling
7/6/2017 12:10:18 PM

Application Note - XBee Antennas
This document presents practical information regarding the performance of the XBee and XBee-PRO RF Modules. The focus will be on the attributes of the different antenna options that are available...
https://www.digi.com/Support/knowledge-base/application-note-xbee-antennas
7/6/2017 12:10:18 PM

Binary Command Programming Exercise
It is often necessary to configure an RF module at a much faster rate than AT commands will allow. In such cases the XStream, XTend, and XSC RF modules offer a Binary Command Mode option. This arti...
https://www.digi.com/Support/knowledge-base/binary-command-programming-exercise
7/6/2017 12:10:18 PM

Transmission distance over water
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range is...
https://www.digi.com/Support/knowledge-base/transmission-distance-over-water
7/6/2017 12:10:18 PM

Reading binary commands using PC comm port and Windows OS on XStream radio modems
The XStream interface board gives a PC comm port access to the RTS/CMD (module pin 5) and the CTS (module pin 1) signals as well as the Din and Dout signals necessary to interact with the binary co...
https://www.digi.com/Support/knowledge-base/reading-binary-commands-using-pc-comm-port-and-win
7/6/2017 12:10:18 PM

Indoor wireless signal loss
This document contains background information about link margin and link budget calculations. It also includes a table showing how much signal attenuation will occur when transmitting at 900 MHz an...
https://www.digi.com/Support/knowledge-base/indoor-wireless-signal-loss
7/6/2017 12:10:18 PM

Differences between XIB-R and SPKG
The XIB-R (XIBR) serial interface board has replaced the SPKG interface board. Here are the major differences between the two interface boards: The XIB-R has DIP switches for selecting RS232 an...
https://www.digi.com/Support/knowledge-base/differences-between-xib-r-and-spkg
7/6/2017 12:10:18 PM

Security of the XStream and XCite radios (encryption)
Is the wireless communication from Digi radios secure?Many scada or financial applications are sensitive to the potential for intercepted data or unauthorized control of a scada system through a wi...
https://www.digi.com/Support/knowledge-base/security-of-the-xstream-and-xcite-radios-encryptio
7/6/2017 12:10:18 PM

How to Calculate Transmission Range of Radios - Free Space Loss Calculator
While practical range testing is a preferred method to determine range, theoretical mathematical formulas can be used to predict the transmission range of Digi radios through freespace. This is the...
https://www.digi.com/Support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
7/6/2017 12:10:18 PM

What is the mean time between failure (MTBF) for the 9XStream?
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectancy of ...
https://www.digi.com/Support/knowledge-base/what-is-the-mean-time-between-failure-mtbf-for-the
7/6/2017 12:10:17 PM

Number of frequency hopping channels (networks) available XStream, XCite, and XTend
The frequency hopping XStream and XCite modules have 7 different "channels" available: ''''HP''''=0, 1, ., 6. The frequency hopping system transmits on 25 ...
https://www.digi.com/Support/knowledge-base/number-of-frequency-hopping-channels-networks-avai
7/6/2017 12:10:17 PM

securing embedded Linux on ConnectCore or Connect ME 9210 module against external access
To disable the telnet daemon, patch your rootfs/etc/inittab and comment the line starting telnet with a "#" With the Digi Embedded Linux ESP create a rootfs project, select configure project, Roof...
https://www.digi.com/Support/knowledge-base/securing-embedded-linux-on-connectcore-or-connect
7/6/2017 12:10:17 PM

How to orient the MMCX connector in a different direction
Digi's XStream and XCite radio modems are available with an MMCX connector oriented facing directly out of the plane of the board. The pads for additional orientations are on the circuit boar...
https://www.digi.com/Support/knowledge-base/how-to-orient-the-mmcx-connector-in-a-different-di
7/6/2017 12:10:17 PM

Wireless CAN (Controller Area Network)
The CAN (Controller Area Network) serial protocol was originally designed to be used for communication between sensors and computers in automotive applications. Since its inception it has grown t...
https://www.digi.com/Support/knowledge-base/wireless-can-controller-area
7/6/2017 12:10:17 PM

Assigning Device Node Names in MPI for SCO OpenServer
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devi...
https://www.digi.com/Support/knowledge-base/assigning-device-node-names-in-mpi-for-sco-openser
7/6/2017 12:10:17 PM

"Unable to access ntx* memory" in Windows 2000 Event Viewer
 Cause: There is a memory conflict with another device. The BIOS has a setting to reserve a memory block for an ISA adapter but this has not been done. The reserved memory block...
https://www.digi.com/Support/knowledge-base/unable-to-access-ntx-memory-in-windows-2000-event
7/6/2017 12:10:17 PM

Are Digi PCI Serial adapters compatible with 64-bit PCI slots?
Digi PCI Serial card adapters are 32-bit PCI cards.  They are backwards-compatible with 64 bit PCI slots however, only if the 64-bit slot supports it.  Advanced 64-bit PCI slots that are ...
https://www.digi.com/Support/knowledge-base/are-digi-pci-serial-adapters-compatible-with-64-bi
7/6/2017 12:10:17 PM

Recommended Sleep Current Measurements
Recommended Sleep Current MeasurementsProper measurement of sleep current is often a needed step to accurately estimate battery life requirements.  Special steps need to happen in order to ensure p...
https://www.digi.com/Support/knowledge-base/recommended-sleep-current-measurements
7/6/2017 12:10:17 PM

Location of the reset line on an XStick
To access the reset line on the XStick, you first need to separate the plastic housing. The XStick's housing is held together by four posts, one on each corner. A wide tipped flathead screwdr...
https://www.digi.com/Support/knowledge-base/location-of-the-reset-line-on-an-xstick
7/6/2017 12:10:17 PM

Line of Sight (LOS) and High-Gain Antennas
Will a high gain antenna help transmit through obstacles if the radio path is non-line-of-sight (non-LOS)? When speaking about radios and line-of-sight, it must be understood that visual LOS a...
https://www.digi.com/Support/knowledge-base/line-of-sight-los-and-high-gain-antennas
7/6/2017 12:10:17 PM

How many single frequency channels (networks) are available on an XCite radio network?
The XCite product has the ability to work in a single frequency channel mode which allows the user to select one of 25 non-frequency hopping channels for the best simultaneous network performance. ...
https://www.digi.com/Support/knowledge-base/how-many-single-frequency-channels-networks-are-av
7/6/2017 12:10:17 PM

Is RSSI the best indication of link quality?
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy fro...
https://www.digi.com/Support/knowledge-base/is-rssi-the-best-indication-of-link-quality
7/6/2017 12:10:17 PM

What is happening in the main() function of my Programmable XBee Application?
After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure call of your application, fol...
https://www.digi.com/Support/knowledge-base/what-is-happening-in-the-main-function-of-my-progr
7/6/2017 12:10:17 PM

Interact with Programmable XBee using the legacy version of XCTU
The following is for the older XCTU versions. Your programmable XBee needs to be put into bypass mode before the XCTU can talk to the Ember radio on the module. Programmable XBees have two processo...
https://www.digi.com/Support/knowledge-base/interact-with-programmable-xbee-using-xctu
7/6/2017 12:10:17 PM

ConnectCore 7U (unc20) or Digi Connect ME running LxNETES-2.3 uClinux 2.4.22 might show wrong daylig
If you use timezone settings with LxNETES-2.3 uClinux 2.4.22 ConnectCore 7U (unc20) or Digi Connect ME you might observe that daylight saving time is switched on a wrong day at least in 2012 (maybe...
https://www.digi.com/Support/knowledge-base/connectcore-7u-unc20-or-digi-connect-me-running-lx
7/6/2017 12:10:17 PM

How do I decrease or optimize the ConnectCore 9U boot time?
reduce the U-Boot environment variable "bootdelay", e.g. to 1 second        CC9U> setenv bootdelay 1; saveenv  but avoid to set the bootdelay to...
https://www.digi.com/Support/knowledge-base/how-do-i-decrease-or-optimize-the-connectcore-9u-b
7/6/2017 12:10:17 PM

cttyhack: can't open /dev/ttyS0: No such file or directory
On hardware platforms like ConnectCore 9M2443 the serial driver might create device files like /dev/ttySAC*, for NetSilicon processors they might be created as /dev/ttyNS*.Some of the startup scrip...
https://www.digi.com/Support/knowledge-base/cttyhack-can-t-open-dev-ttys0-no-such-file-or-dire
7/6/2017 12:10:17 PM

Booting NET+OS on ConnectCore 9P9360 with U-Boot version over 1.1.4 DUB-RevC
When booting my NET+OS image from CC9P9360 flash, I get:data abort pc : [<00200184>] lr : [<0012904c>]1) if you are using U-Boot 1.1.4 DUB-RevE you should upgrade to a more recent versi...
https://www.digi.com/Support/knowledge-base/booting-net-os-on-connectcore-9p9360-with-u-boot-v
7/6/2017 12:10:17 PM

how to disable serial console in Linux to allow application to use serial port UART
Open Digi Embedded Linux 5.7 and create a project with kernel.Configure the kernel and disable (just search for it in config):CONFIG_SERIAL_CORE_CONSOLECONFIG_SERIAL_NS921X_CONSOLEyou may disable t...
https://www.digi.com/Support/knowledge-base/how-to-disable-serial-console-in-linux-to-allow-ap
7/6/2017 12:10:17 PM

SMSC LAN911x/LAN921x embedded ethernet support can't be loaded dynamically as module
If you select SMSC LAN911x/LAN921x support in kernel (CONFIG_SMSC911X) to be dynamically loaded as module, it will fail during runtime with:# modprobe smsc911xsmsc911x: relocation out of range, sec...
https://www.digi.com/Support/knowledge-base/smsc-lan911x-lan921x-embedded-ethernet-support-can
7/6/2017 12:10:17 PM

Why does the Linux watchdog driver not reset my system when I freeze it e.g. with a fork bomb?
During Linux boot time, you might see a message that a watchdog timer driver is loaded, e.g.:MXC WatchDog Driver 2.0MXC Watchdog # 0 Timer: initial timeout 60 secThis does not actually trigger the ...
https://www.digi.com/Support/knowledge-base/why-does-the-linux-watchdog-driver-not-reset-my-sy
7/6/2017 12:10:17 PM

How to display a centered Linux boot logo with DEL5.6 or DEL5.7
Kernel config option for a centered boot logo is available since DEL5.8.To add this feature to Digi Embedded Linux 5.6 (DEL5.6) or DEL5.7 please save patch below as "centeredlogo.patch"and app...
https://www.digi.com/Support/knowledge-base/how-to-display-a-centered-linux-boot-logo-with-del
7/6/2017 12:10:17 PM

How to disable the cursor when displaying a full screen splash image in Linux
to disable the frame buffer console cursor, you can pass the following to the kernel command line via U-Boot:setenv std_bootarg vt.global_cursor_default=0 saveenv You can re-enable it during runt...
https://www.digi.com/Support/knowledge-base/how-to-disable-the-cursor-when-displaying-a-full-s
7/6/2017 12:10:17 PM

How to display a full resolution Linux boot logo
When trying to use your own Linux boot logo (instead of Tux penguin splash) according to Digi ESP instructions 9.14.2.1 to change logo_custom_clut224.ppm, you will notice that higher resolution log...
https://www.digi.com/Support/knowledge-base/how-to-display-a-full-resolution-linux-boot-logo
7/6/2017 12:10:17 PM

Digi Remote Manager: Adding/Deleting a user to/from your account
Adding or Deleting a user to your accountTo add a user, log into the server, click on the settings icon on the top of the screen, then select Account Settings > Users. Click the “Add ...
https://www.digi.com/Support/knowledge-base/device-cloud-adding-deleting-a-user-to-from-your-a
7/6/2017 12:10:17 PM

Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/Support/knowledge-base/digi-device-discovery-troubleshooting-tips
7/6/2017 12:10:17 PM

dBi vs. dBd summary
dBi and dBd are used to measure the focusing power (gain) of antennas. Digi specifies all antennas in dBi only.dBi is a measurement that compares the gain of an antenna with respect to an isotropic...
https://www.digi.com/Support/knowledge-base/dbi-vs-dbd-summary
7/6/2017 12:10:17 PM

CPU/timer activity LED does not work when configured for PORTA6
For ConnectCore 9U (UNC90): When configuring the Linux kernel to use PORTA6 LED instead of PORTA4 with:-CONFIG_UNC90_USE_A4_LED+CONFIG_UNC90_USE_A6_LEDin .config, you will see PORTA6 LED not blinki...
https://www.digi.com/Support/knowledge-base/cpu-timer-activity-led-does-not-work-when-configur
7/6/2017 12:10:17 PM

Antenna Gain: dBi vs. dBd Decibel Detail
Antenna gain is measured in either dBi or dBd. It is important to note that antenna gain is different than amplifier gain. Antennas do not have a power source that allows the antenna to create a...
https://www.digi.com/Support/knowledge-base/antenna-gain-dbi-vs-dbd-decibel-detail
7/6/2017 12:10:17 PM

Integrated wire antenna
Digi modules are available with a 1/4 wave integrated wire antenna which is the most economical antenna option available. This option requires the module to be mounted inside a non-metal housing ...
https://www.digi.com/Support/knowledge-base/integrated-wire-antenna
7/6/2017 12:10:17 PM

Parity settings on module
Data formats supported by Digi radio modems are as follows: By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S or N) and n...
https://www.digi.com/Support/knowledge-base/parity-settings-on-module
7/6/2017 12:10:17 PM

Should I use a 1/4 wave or 1/2 wave antenna?
What is the difference between a ½-wave and a ¼-wave antenna?  Antenna Type                         ½-wav...
https://www.digi.com/Support/knowledge-base/should-i-use-a-1-4-wave-or-1-2-wave-antenna
7/6/2017 12:10:17 PM

Does a 1/4 wave antenna need a ground plane?
Does a 1/4 wave antenna need a ground plane? Answer: Yes. All 1/4 wave antennas work best if they are installed in the center of a metal ground plane with at least 1/4 wave length radius (1/2 wa...
https://www.digi.com/Support/knowledge-base/does-a-1-4-wave-antenna-need-a-ground-plane
7/6/2017 12:10:17 PM

Does a 1/2 wave antenna need a ground plane?
Does a 1/2 wave antenna need a ground plane?  Answer: No. The 1/2 wave antenna (also called a dipole antenna) is built of two 1/4 wave elements that interact with one another to launch the elect...
https://www.digi.com/Support/knowledge-base/does-a-1-2-wave-antenna-need-a-ground-plane
7/6/2017 12:10:17 PM

Wiring to terminal block by cutting DB9 cable
How do you wire RS232 or RS485 radio modems to a terminal block when the signals are available only on the DB9 connector? The easiest method is to cut the DB9 straight through serial cable suppl...
https://www.digi.com/Support/knowledge-base/wiring-to-terminal-block-by-cutting-db9-cable
7/6/2017 12:10:17 PM

Flow Control
Serial flow control is used to prevent buffer overruns. When a host microprocessor is shifting data into the radio modem''''s serial buffer, if the buffer is getting full the radi...
https://www.digi.com/Support/knowledge-base/flow-control
7/6/2017 12:10:17 PM

PKG-U (PKGU) USB RF Modem Driver Files
How do I install and use the PKG-U product?Download the PKGU ( USB ) windows driver files from the Relevant Files below.Extract the contents of the zip file to a temporary directory.Plug in the USB...
https://www.digi.com/Support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
7/6/2017 12:10:17 PM

Datasheet for MMCX connector used on radio modules
The MMCX female connector used on Digi RF products (XStream and XCite) is an Amphenol part number: 908-22101 You can download datasheets and specifications here. Click on "Customer Drawing...
https://www.digi.com/Support/knowledge-base/datasheet-for-mmcx-connector-used-on-radio-modules
7/6/2017 12:10:17 PM

HOW TO: Paginate a Data Stream to receive more than 1000 Data Points
IntroductionRemote Manager has proven to be a very useful tool for those who learn to use it to their advantage.  This article will cover the subject of Data Streams, and how to receive more t...
https://www.digi.com/Support/knowledge-base/how-to-paginate-a-data-stream-to-receive-more-than
7/6/2017 12:10:17 PM

Minimum seperation distance between antennas and nearby persons
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a m...
https://www.digi.com/Support/knowledge-base/minimum-seperation-distance-between-antennas-and-n
7/6/2017 12:10:17 PM

DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to ...
https://www.digi.com/Support/knowledge-base/digione-does-not-talk-using-digi-supplied-null-mod
7/6/2017 12:10:17 PM

"Wait Confirmation failed" in Windows 2000 Event Viewer
    Cause:The I/O port address for the driver does not match the physical position of the DIP switches on the adapter.  The wrong driver has been selected.  A...
https://www.digi.com/Support/knowledge-base/wait-confirmation-failed-in-windows-2000-event-vie
7/6/2017 12:10:17 PM

HOW TO: Configure Transparent Printers
Note: This procedure sets up the communication characteristics for transparent printers. Once a transparent printer has been set up, you can use it as you would a printer connected directly to...
https://www.digi.com/Support/knowledge-base/how-to-configure-transparent-printers
7/6/2017 12:10:16 PM

HOW TO: Configure TTY Options in Unix
 Solution:AccelePort and RealPort UNIX device driver packages include a command, ditty, which is a superset of stty, and may be used to set and display the device options for Digi AccelePort d...
https://www.digi.com/Support/knowledge-base/setting-tty-options
7/6/2017 12:10:16 PM

Which Windows drivers support RTS toggle?
Solution: The latest Windows NT, Windows 2000, Windows Server 2003, and Windows XP drivers for various products added support for RTS Toggle. To see whether or not your particular product/OS ve...
https://www.digi.com/Support/knowledge-base/which-windows-drivers-support-rts-toggle
7/6/2017 12:10:16 PM

Unable to access any ports above COM9 in Windows NT with an application.
 Symptom: I'm writing my own application and I am not able to access any ports above COM9.   Cause In Windows NT, the ports above COM9 must be addressed with the following naming ...
https://www.digi.com/Support/knowledge-base/unable-to-access-any-ports-above-com9-in-windows-n
7/6/2017 12:10:16 PM

Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NT
Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NTSymptom: I"m having trouble using PDQComm or OmTools Fax Senior with Digi products  Cause:...
https://www.digi.com/Support/knowledge-base/using-pdqcomm-or-omtools-fax-senior-software-with
7/6/2017 12:10:16 PM

Installing a PC/X adapter in Windows NT
Symptom: I can not find Windows NT drivers for my PC/X adapter.  Cause:Digi does not provide Windows NT drivers for the PC/X adapters.  Solutions:Digi provides installation informat...
https://www.digi.com/Support/knowledge-base/installing-a-pc-x-adapter-in-windows-nt
7/6/2017 12:10:16 PM

MPI for SCO Unix and SVR4/UnixWare
MPI (Menu Port Interface) is the program for configuring intelligent Digi Boards under SCO Unix and SVR4/UnixWare. This document assumes that you have already installed the card in the system and c...
https://www.digi.com/Support/knowledge-base/mpi-for-sco-unix-and-svr4-unixware
7/6/2017 12:10:16 PM

UnixWare 7.x Printer Hardware Flow Control Configuration
 Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''t seem to be resolved. ...
https://www.digi.com/Support/knowledge-base/gap-unixware-7-x-printer-hardware-flow-control-con
7/6/2017 12:10:16 PM

Modem Troubleshooting FAQ
Q:  How do I determine if my modem is causing the problem?A:  A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a t...
https://www.digi.com/Support/knowledge-base/modem-troubleshooting-faq
7/6/2017 12:10:16 PM

Removing MPI Manually
Occasionally a situation will develop where MPI either fails to install correctly or is corrupted in such a way that pkgrm (SVR4), or custom --> remove (SCO) cannot remove the package successful...
https://www.digi.com/Support/knowledge-base/removing-mpi-manually
7/6/2017 12:10:16 PM

Digi Port Authority
Introduction The DigiBoard Port Authority (DPA) program is a software tool which provides a means to monitor the status of the Front End Processor/Operating System (FEP/OS), which is the on-board ...
https://www.digi.com/Support/knowledge-base/digi-port-authority
7/6/2017 12:10:16 PM

CPU utilization approaches 100% in Windows NT
 Symptom: In Performance Monitor, when monitoring the TAPISRV process, CPU utilization approaches 100%.   Cause There are several Q-Articles on Microsoft''''s web...
https://www.digi.com/Support/knowledge-base/cpu-utilization-approaches-100-in-windows-nt
7/6/2017 12:10:16 PM

There is a Windows NT Event viewer error message: "Source ntx* could not be found. It contains the f
Symptom: There is a Windows NT Event viewer error message: "Source ntx* could not be found.  It contains the following insertion string(s): ntx*" Cause: The Digi driver is not c...
https://www.digi.com/Support/knowledge-base/there-is-a-windows-nt-event-viewer-error-message-s
7/6/2017 12:10:16 PM

Windows NT Event Log Error: The open procedure for service DigiFep5 in DLL fepctrs.dll failed.
 Symptom: The Windows NT event viewer application reports error message: "The open procedure for service DigiFep5 in DLL fepctrs.dll failed.  Performance data for this service will ...
https://www.digi.com/Support/knowledge-base/windows-nt-event-log-error-the-open-procedure-for
7/6/2017 12:10:16 PM

HOW TO: Upgrade Portserver CM firmware
 Steps for upgradeNOTE: There may be additional upgrade steps needed, for further details, please refer to the Portserver CM release notes.Download the latest firmware version from our FT...
https://www.digi.com/Support/knowledge-base/how-to-upgrade-portserver-cm-firmware
7/6/2017 12:10:16 PM

Using the Acceleport RAS adapter with Zetafax in Windows NT 4.0.
 Symptom: Zetafax will not fax with the Acceleport RAS card  Cause: Class 1 Faxing is enabled  Solutions: By default when running the Zetafax setup program Class 1 is enable...
https://www.digi.com/Support/knowledge-base/using-the-acceleport-ras-adapter-with-zetafax-in-w
7/6/2017 12:10:16 PM

Server lock ups with Digi adapter using Lotus Notes R5
Server lock ups with Digi adapter using Lotus Notes R5Symptom: My server locks up when using Lotus Notes R5  Cause: Incorrect Parameter settings  Solutions: Per Technote number #...
https://www.digi.com/Support/knowledge-base/server-lock-ups-with-digi-adapter-using-lotus-note
7/6/2017 12:10:16 PM

In Windows NT I am experiencing modem disconnections using Lotus Notes at speeds above 19.2KBps. If
Symptom: My modems disconnect on Digi ports when using Lotus Notes.  Cause: Hardware Flow Control is not enabled. Incorrect Modem MDM file Solutions: Verify that hardware flow co...
https://www.digi.com/Support/knowledge-base/in-windows-nt-i-am-experiencing-modem-disconnectio
7/6/2017 12:10:16 PM

AccelePort RAS 4/8 ports with Lotus Notes
Symptom: Ports not working properly with Lotus Notes  Cause: Lotus does not include the MDM file in their software so you will need to download the file from the Digi website.  So...
https://www.digi.com/Support/knowledge-base/acceleport-ras-4-8-ports-with-lotus-notes
7/6/2017 12:10:16 PM

Modem/Xem Ports with Lotus Notes
Symptom: Ports not working properly with Lotus Notes  Cause: Lotus does not include the MDM file in their software so you will need to download it from Digi"s site.  Solution...
https://www.digi.com/Support/knowledge-base/modem-xem-ports-with-lotus-notes
7/6/2017 12:10:16 PM

Using the AccelePort RAS 4/8 with VSI Fax
 Symptom: I am receiving Fax transmission errors when using VSI Fax with the Digi AccelePort RAS product.  However, faxing works fine when using the standard com ports.  Cause: ...
https://www.digi.com/Support/knowledge-base/using-the-acceleport-ras-4-8-with-vsi-fax
7/6/2017 12:10:16 PM

Disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe
Symptom: Trouble with disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe in dual (or more) processor systems  Cause: There is a known Microsoft issue that was not fixed ...
https://www.digi.com/Support/knowledge-base/disconnects-with-windows-nt-4-0-terminal-server-an
7/6/2017 12:10:16 PM

Using Citrix Metaframe 1.8 Service Pack 1 with Digi products in Windows NT 4.0 Terminal Server.
 Symptom: When attempting to configure various adapters under Citrix, com3-9 already show up in Windows NT 4.0 Terminal Server.  Cause:Com ports through 9 are added automatically by M...
https://www.digi.com/Support/knowledge-base/using-citrix-metaframe-1-8-service-pack-1-with-dig
7/6/2017 12:10:16 PM

Windows NT Event Error: DigiASYN driver service depends on the DigiIDs group. No member of this grou
 Symptom: After installing any of the Digi AccelePort products in Windows NT, everything appears to load correctly after rebooting the system, however the com ports do not show up and Event V...
https://www.digi.com/Support/knowledge-base/windows-nt-event-error-digiasyn-driver-service-dep
7/6/2017 12:10:16 PM

Running the RealPort dump (rpdump) program on Solaris
Steps on setup:Kill the Portserver daemon. ps -ef | grep ncxd kill -9 "PID_NUMBER"  Manually start the daemon. Change the IP to the IP of the server you are on and use a differ...
https://www.digi.com/Support/knowledge-base/running-the-realport-dump-rpdump-program-on-solari
7/6/2017 12:10:16 PM

I am trying to connect a modem to my PortServer product with the provided RJ45-DB25 cable and it is
Symptom: I am trying to connect a modem to my PortServer product with the RJ45-DB25 cable that came with the PortServer or PortServer II, and it is not working.   Cause:The RJ45-DB25 ...
https://www.digi.com/Support/knowledge-base/i-am-trying-to-connect-a-modem-to-my-portserver-pr
7/6/2017 12:10:16 PM

HOW TO: Send Break To a Solaris Server Using EtherLite
  To send break to Solaris server, you would need to use key sequence or send break option of a terminal emulation application you are using (e.g ''''cu''''...
https://www.digi.com/Support/knowledge-base/how-do-i-send-break-to-a-solaris-server-using-ethe
7/6/2017 12:10:16 PM

Garbage Printing on the Attached Terminal Printer or Modem
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause:The main cause of this behavior is a baud rate mis-match. The port is configured for a different b...
https://www.digi.com/Support/knowledge-base/garbage-printing-on-the-attached-terminal-printer
7/6/2017 12:10:16 PM

Portserver II E4 error and how to fix it
Occasionally a Portserver II may have its memory affected by a brown-out/power outage or a nearby electrical storm. Symptoms:On powerup, Portserver II displays errors such as b, F, or E4. If u...
https://www.digi.com/Support/knowledge-base/portserver-ii-e4-error-and-how-to-fix-it
7/6/2017 12:10:16 PM

Warnings Shown at Boot Up With AccelePort XEM Products and UNIX Operating Systems
Symptoms:Warnings shown at boot up can include phrases relating to "Ports Configured for 32 only 8 found" or "Warning: xxevent at....". Sometimes the message can refer to less p...
https://www.digi.com/Support/knowledge-base/warnings-shown-at-boot-up-with-acceleport-xem-prod
7/6/2017 12:10:16 PM

Assigning Node Numbers on C-CON and EPC-CON Concentrators
Cause: Generally an extended or sudden loss of power on a ConcentratorSymptoms of an incorrect node number assignment on a C-CON Concentrator include: En displays on the LED of the C-CON Conce...
https://www.digi.com/Support/knowledge-base/assigning-node-numbers-on-c-con-and-epc-con-concen
7/6/2017 12:10:16 PM

C/CON or EPC/CON Displays "En" on the LED
 Symptom: Concentrator LED display shows "En".  Cause:The host adapter identifies C/CON and EPC/CON concentrators by their node numbers. Each concentrator in a daisy chain mus...
https://www.digi.com/Support/knowledge-base/c-con-or-epc-con-displays-en-on-the-led
7/6/2017 12:10:16 PM

OFC Signal is Solid on Digi One and PortServer
Symptoms:Port is configured for autotelnet and does not get a login prompt. When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortSe...
https://www.digi.com/Support/knowledge-base/ofc-signal-is-solid-on-digi-one-and-portserver
7/6/2017 12:10:15 PM

Error using "Connect" from a Digi One or PortServer TS/II
Solution: Verify that the port you are trying to connect to has the device type set to '"prn'"' and that the autoconnect setting is off. This is done from the root prompt of...
https://www.digi.com/Support/knowledge-base/error-using-connect-from-a-digi-one-or-portserver
7/6/2017 12:10:15 PM

Configuring the Digi One Single Port (Digi One IA) to establish a conection to a network device
 Setup: To configure the Digi One Single Port for serial bridging, you will need two units.Procedure:NOTE: You will need to be on the latest firmware version for this setup example 82000774_D...
https://www.digi.com/Support/knowledge-base/configuring-the-digi-one-single-port-digi-one-ia-t
7/6/2017 12:10:15 PM

Windows Logo Error when installing a Digi AccelePort Adapter with Windows XP
 Symptom: While installing a Digi AccelePort Adapter on a Microsoft Windows XP-based computer, setup may be halted during the device-detection phase by the following warning message:  T...
https://www.digi.com/Support/knowledge-base/windows-logo-error-when-installing-a-digi-accelepo
7/6/2017 12:10:15 PM

PortServer TS Timeout Configuration
 Configuring idle timeout values to drop network connection.First Keepalive has to be enabled. You do this by typing the following from the PortServer root prompt: #> set tcp active=onOnc...
https://www.digi.com/Support/knowledge-base/portserver-ts-timeout-configuration
7/6/2017 12:10:15 PM

What sort of PortServer monitoring/diagnostic tools are available?
The PortServer/PortServer II both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statist...
https://www.digi.com/Support/knowledge-base/what-sort-of-monitoring-diagnostic-tools-do-we-hav
7/6/2017 12:10:15 PM

Digi One SP (Single Port) Buffer Size
Question:What is the Buffer Size on the Digi One SP (Single Port)?Answer:The Digi One Single Port contains a 24 byte FIFO for each receiver and transmitter.  
https://www.digi.com/Support/knowledge-base/digi-one-sp-single-port-buffer-size
7/6/2017 12:10:15 PM

What is RealPort?
Putting devices on the network wasn't always easy. Many of the devices you use, including barcode scanners and sensors, don't have an Ethernet port. Even if they did, the applications that ...
https://www.digi.com/Support/knowledge-base/what-is-realport
7/6/2017 12:10:15 PM

Unable to Login to Digi Device Server/Terminal Server
Symptom:Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address.Cause:This is a known i...
https://www.digi.com/Support/knowledge-base/unable-to-login-to-digi-device-server-terminal-ser
7/6/2017 12:10:15 PM

Configuring ports as a hunt group on the Portserver TS amd Digi One SP product lines.
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connectio...
https://www.digi.com/Support/knowledge-base/configuring-ports-as-a-hunt-group-on-the-portserve
7/6/2017 12:10:15 PM

How Much Bandwidth is Consumed By RealPort
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort build...
https://www.digi.com/Support/knowledge-base/how-much-bandwidth-is-consumed-by-realport
7/6/2017 12:10:15 PM

How to Set Up a TransPort with a Gobi 2000/3000 for use with Verizon
Gobi 2000/3000 Verizon ProvisioningOverview This document is intended for Digi TransPort units with Gobi modules using the Verizon network.  The purpose is to quickly walk you through runnin...
https://www.digi.com/Support/knowledge-base/how-to-set-up-a-transport-with-a-gobi-2000-300-(1)
7/6/2017 12:10:15 PM

DEL: xconfig fail due to wrong moc installation (needs Qt3 instead of Qt4)
Digi Embedded Linux (DEL) graphical project or kernel configuration fails with:make -k xconfig HOSTCXX scripts/kconfig/qconf.o make: ***[xconfig] Error 2 Sometimes you see more details, e.g.:mak...
https://www.digi.com/Support/knowledge-base/del-linux-qt-xconfig-make-error-moc
7/6/2017 12:10:15 PM

Unix Error: "another process waiting on open" message during boot up or when attempting to communica
 This is caused by the System booting faster than the ports can download their code and initialize. To solve the problem add: ( until sleep 1 < /dev/ttya01 do : done ) 2&g...
https://www.digi.com/Support/knowledge-base/error-another-process-waiting-on-open-message-duri
7/6/2017 12:10:15 PM

Mysterious Port Setting Changes While using RealPort
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One products. &nb...
https://www.digi.com/Support/knowledge-base/mysterious-ts-dorp-setting-changes-while-using-rea
7/6/2017 12:10:15 PM

Unusual Terminal/Device Server Behavior After Factory Reset
 This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-ba...
https://www.digi.com/Support/knowledge-base/unusual-ts-ds-behavior-after-hardware-factory-rese
7/6/2017 12:10:15 PM

Windows Direct Cable Connection Primer
 Windows Direct Serial Client Connections advertise themselves with the string "CLIENT" to the Windows Direct Serial Server they "dial" into. When configuring a Digi device...
https://www.digi.com/Support/knowledge-base/windows-direct-cable-connection-primer
7/6/2017 12:10:15 PM

Configuring and Using Multiple Sessions on PortServer II and TS
The PortServer II/TS models can support up to four telnet sessions per port by default. This value can be increased, the following example shows how to increase the sessions to five: set port rang...
https://www.digi.com/Support/knowledge-base/configuring-and-using-multiple-sessions-on-portser
7/6/2017 12:10:15 PM

Power Supply Specifications for PortServer TS 8-Port
Input:100-250V~50-60Hz 0.35AOutput:+12V 1.0A
https://www.digi.com/Support/knowledge-base/power-supply-specifications-for-portserver-ts-8-po
7/6/2017 12:10:15 PM

Quick Reference for Helpful SVR4 CMDs
#  init 0        - command will shutdown system. #  init 6        - command will shutdown and then reboot system --------------------------------...
https://www.digi.com/Support/knowledge-base/quick-reference-for-helpful-svr4-cmds
7/6/2017 12:10:15 PM

Configuring a Printer in SCO UnixWare
 Use this procedure to configure a RealPort device for a printer. See your operating system documentation for more information on configuring a serial device for a printer and configuring an l...
https://www.digi.com/Support/knowledge-base/configuring-a-realport-device-for-a-printer
7/6/2017 12:10:15 PM

Configuring Modem in SCO UnixWare
 Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem b...
https://www.digi.com/Support/knowledge-base/configuring-modem-in-sco-unixware
7/6/2017 12:10:15 PM

Configuring a (RealPort) Terminal with SCOADMIN in UnixWare
 Use this procedure to configure a RealPort device for a terminal in SCO UnixWare. See your operating system documentation for more information on configuring a serial device for a terminal.Th...
https://www.digi.com/Support/knowledge-base/configuring-a-terminal-with-scoadmin-in-realport
7/6/2017 12:10:15 PM

What to do if the PCI Adapter Install Hangs on Finish
If installing an AccelePort PCI adapter under Windows 95 OSR2 and the driver installation hangs when you try to click on “Finish”, first remove the partial driver installation by follow...
https://www.digi.com/Support/knowledge-base/pci-adapter-install-hangs-on-finish
7/6/2017 12:10:15 PM

Digi One RealPort Voltage Requirements
Question:For full reliability, what is the maximum input voltage for the Digi One RealPort?Answer:Power requirements can be found in the product profile:http://www.digi.com/pdf/prd_ds_digionereal.p...
https://www.digi.com/Support/knowledge-base/digi-one-realport-voltage-requirements
7/6/2017 12:10:15 PM

EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/Support/knowledge-base/eds-file
7/6/2017 12:10:15 PM

Report of NEBS certification of a Portserver TS8
The Portserver TS 8 has been NEBS certified as a system component, and found to be fully compatible with GR63 and GR1089 CORE standards.What this means:A Digi customer recently included a Portserve...
https://www.digi.com/Support/knowledge-base/report-of-nebs-certification-of-a-portserver-ts8
7/6/2017 12:10:14 PM

Description of WiME Roaming capabilities
Often, customers will want a device that they can use in an enviornment where it moves around.  As it does so it will work seemlessly with the various wifi networks in the area.First, let us define...
https://www.digi.com/Support/knowledge-base/description-of-wime-roaming-capabilities
7/6/2017 12:10:14 PM

ConnectPort X2e ZB or ConnectPort X2e for Smart Energy with older firmware appears Disconnected afte
History:ConnectPort CP-X2e gateways with Gateway firmware version 3.0.6.x (CP-X2e SE) or3.0.7.x  (CP-X2e ZB) and earlier have a known issue trying to re-connect to Device Cloud ...
https://www.digi.com/Support/knowledge-base/connectport-x2e-zb-or-connectport-x2e-for-smart-en
7/6/2017 12:10:14 PM

Is there an adapter board for the Digi Connect ME?
Digi International does not have an official adapter board, but users have created them in the past, such as:http://bansky.net/blog/2008/05/adaptor-board-for-digi-connect-me/
https://www.digi.com/Support/knowledge-base/is-there-an-adapter-board-for-the-digi-connect-me
7/6/2017 12:10:14 PM

Migration of Old RealPort Version 2.x to 3.x in AIX (Migration Only)
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate...
https://www.digi.com/Support/knowledge-base/migration-of-old-realport-version-2-x-to-3-x-in-ai
7/6/2017 12:10:14 PM

PortServer TS and Digi One PROXYARP and PPP
 Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example: 1) Digi IP, 192.168.1.5 Mask: 255.255.255.0 P...
https://www.digi.com/Support/knowledge-base/portserver-ts-and-digi-one-proxyarp-and-ppp
7/6/2017 12:10:14 PM

HOW TO: Determine Firmware Version Level on PortServer/II Products
 Log into the PortServer as root, using either telnet or through the serial interface.  Issue the set config command.  The first line of the display will show the version of the ...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-on-portser
7/6/2017 12:10:14 PM

DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/Support/knowledge-base/dte-vs-dce
7/6/2017 12:10:14 PM

HOW TO: Determine Firmware Version Level for PortServer TS Products
There are several ways to check the firmware version on the PortServer TS products:From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the mai...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-for-portse
7/6/2017 12:10:14 PM

HOW TO: Determine the Firmware Version Level for Digi One RealPort or Digi One IA Realport Products
There are several ways to determine the firmware version on the Digi One IA RealPort and the Digi One RealPort. From a web browser:Log into the Digi One via the web interface.The firmware version ...
https://www.digi.com/Support/knowledge-base/how-to-determine-the-firmware-version-level-for-di
7/6/2017 12:10:14 PM

Digi Product Notice: Resetting Optimization Default to "Latency" on the PortServer TS HCC MEI
Digi PortServer TS Hcc MEI model numbers:70002038 - 1 port70002039 - 2 port70002040 - 4 port Firmware version:Summary: For this product family, the intended default for the optimization setti...
https://www.digi.com/Support/knowledge-base/digi-product-notice-resetting-optimization-default
7/6/2017 12:10:13 PM

EPC/CON or C/CON concentrator hangs at "P2" and doesn't finish booting to AC
Symptom:EPC/CON or C/CON concentrator hangs at "P2" and does not finish booting to AC.Cause:Timing is set incorrectly on either the host adapter, the concentrator (or the modem (CSU/...
https://www.digi.com/Support/knowledge-base/epc-con-or-c-con-concentrator-hangs-at-p2-and-does
7/6/2017 12:10:13 PM

PortServer II hangs on boot with "b" on the display
Symptom:PortServer II hangs on boot with "b" on the display.Cause:The PortServer is set to use a TFTP host and the IP of the TFTP host is wrong.The file name or location of the TFTP boot ...
https://www.digi.com/Support/knowledge-base/portserver-ii-hangs-on-boot-with-b-on-the-display
7/6/2017 12:10:13 PM

When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as display
Symptom:There is no local LPR port in Windows 2000  Cause:There are two possible causes, either  The Unix Print Services have not been added, or,  The Unix Print Services h...
https://www.digi.com/Support/knowledge-base/when-trying-to-create-an-lpr-printer-in-windows-20
7/6/2017 12:10:13 PM

Acceleport RAS modems do not answer incoming calls from a v.92 modem
Symptom:Modems on the Acceleport RAS card do not answer incoming calls from a v.92 modem.Cause:Some v.92 modems have trouble completing handshaking with a v.90 modem such as the modems on the Accel...
https://www.digi.com/Support/knowledge-base/acceleport-ras-modems-do-not-answer-incoming-calls
7/6/2017 12:10:13 PM

Can I load RealPort on multiple Unix / Linux hosts to access the same PortServer(s)?
Yes, you can have devices ttya01-16 loaded on 2 different machines. If server 1 has ports ttya01-08 opened, server 1 controls it. Server 2 could then have ttya09-16 opened - server 2 controls this....
https://www.digi.com/Support/knowledge-base/can-i-load-realport-on-multiple-unix-linux-hosts-t
7/6/2017 12:10:13 PM

Cable pinout to connect a Digi RJ-45 serial port to a BayTech RPC-2 console port
Here is a known-working pinout to connect a BayTech RPC-2 (Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserve...
https://www.digi.com/Support/knowledge-base/cable-pinout-to-connect-a-digi-rj-45-serial-port-t
7/6/2017 12:10:13 PM

Installing and Uninstalling RealPort in HP-UX
Please be sure to remove any old versions of RealPort prior to installing a new version. The driver removal steps are below.Basic IP parameters must be set up before the PortServer will operate on ...
https://www.digi.com/Support/knowledge-base/installing-and-uninstalling-realport-in-hp-ux
7/6/2017 12:10:13 PM

Digi Device Server serial ports lock up randomly or log users off
This indicates that the Digi Device Server (i.e. a PortServer) is not setup properly to use for RealPort. By default the Device Server is set to set port dev=term this means that DDR-RTS are high ...
https://www.digi.com/Support/knowledge-base/digi-device-server-serial-ports-lock-up-randomly-o
7/6/2017 12:10:13 PM

PortServer II hangs at PE and never finishes booting
The PortServer II will go to PE during the normal boot process.  This is the last step before starting the Operating System. If the PortServer II hangs at PE and never continues to AC, then t...
https://www.digi.com/Support/knowledge-base/portserver-ii-hangs-at-pe-and-never-finishes-booti
7/6/2017 12:10:13 PM

Login prompt when connecting to Terminal Server's COM port via terminal emulator
Symptom:After installing the RealPort driver on the PortServer (II or TS), the user can successfully connect to the COM port, using a terminal emulator such as HyperTerminal, but gets a login promp...
https://www.digi.com/Support/knowledge-base/login-prompt-when-connecting-to-terminal-server-s
7/6/2017 12:10:13 PM

How to make an RS-232 loopback plug for Terminal Servers
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional. A DB-9 loopback plug should have a female DB-9 connector and should be ...
https://www.digi.com/Support/knowledge-base/how-to-make-an-rs-232-loopback-plug
7/6/2017 12:10:13 PM

How to test a serial device connected to a Digi ConnectCore module running Linux
Sometimes you need to run a serial terminal program on an embedded device to check from your shell how a connected serial device is answering on characters being sent to it. Below we describe how ...
https://www.digi.com/Support/knowledge-base/how-to-test-a-serial-device-connected-to-a-digi-co
7/6/2017 12:10:13 PM

"Access Denied" error in Windows 2000 after running DGClean.cmd
Symptom:Following the Driver Installation Notes For Windows 2000:1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall ...
https://www.digi.com/Support/knowledge-base/access-denied-error-in-windows-2000-after-running
7/6/2017 12:10:13 PM

EPC/CON or C/CON hangs at "P2" on boot
Symptom:EPC/CON or C/CON hangs at "P2" on boot.Cause:The last concentrator in the chain is not terminated.There is a problem with a cable, one of the modems, or the phone line.The timing ...
https://www.digi.com/Support/knowledge-base/epc-con-or-c-con-hangs-at-p2-on-boot
7/6/2017 12:10:13 PM

PortServer boots up to "b1" on the display and hangs
Symptom:PortServer hangs on boot, with "b1" on the display.Cause:The PortServer's bootfile and boothost parameters are set but one or both of them are incorrect.The boothost or bootfi...
https://www.digi.com/Support/knowledge-base/portserver-boots-up-to-b1-on-the-display-and-hangs
7/6/2017 12:10:13 PM

C/CON concentrator at AC but no activity
If the C/CON concentrator displays AC, but there is no activity on any of the ports, the most common cause is a node number setting. The way to check this is to turn the unit off and back on, then...
https://www.digi.com/Support/knowledge-base/c-con-concentrator-at-ac-but-no-activity
7/6/2017 12:10:13 PM

Adding Digi Device to a Laptop with no serial ports in Windows 2000
Symptom:Several of the new Windows 2000 laptops on the market do not have serial ports.  If you install one of Digi's network devices off of the NIC, using a crossover cable, to give you s...
https://www.digi.com/Support/knowledge-base/adding-digi-device-to-a-laptop-with-no-serial-port
7/6/2017 12:10:13 PM

What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit. It means that the ASYNC Signal Ground (SG) is isolated from earth ground, ...
https://www.digi.com/Support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
7/6/2017 12:10:13 PM

How to determine the installed RAM size in a PortServer II
Log into the PortServer II and issue the following command:set con ramsize=show
https://www.digi.com/Support/knowledge-base/how-to-determine-the-installed-ram-size-in-a-ports
7/6/2017 12:10:13 PM

How to determine if a PortServer TS 2/4 is the MEI model or not
It's important to know what model you have before upgrading the firmware and/or contacting technical support. Looking at the label on the bottom of the unit is the easiest way to determine if ...
https://www.digi.com/Support/knowledge-base/how-to-determine-if-a-portserver-ts-2-4-is-the-mei
7/6/2017 12:10:13 PM

Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Symptom:There is no LPR printer option in Windows 2000  Cause:Print Services for Unix has not been installed. Solutions:The following steps are needed to get the UNIX print services ...
https://www.digi.com/Support/knowledge-base/why-am-i-not-seeing-lpr-printing-as-an-option-when
7/6/2017 12:10:13 PM

Debug and other information to collect for trouble shooting Digi Cellular VPN issues
Below is information that needs to be collected and given to Digi Technical Support for trouble shooting VPN issues.Firmware version of the Digi and VPN appliance.Cellular CarrierLog entries from t...
https://www.digi.com/Support/knowledge-base/debug-and-other-information-to-collect-for-trouble
7/6/2017 12:10:13 PM

Error code 19 "configuration information in the registry is incomplete or damaged" when installing a
Cause:The Digi drivers rely on the standard serial driver included with Windows 2000 and XP. When the built in hardware serial ports are disabled in the system's BIOS, it prevents the Windows s...
https://www.digi.com/Support/knowledge-base/error-code-19-configuration-information-in-the-reg
7/6/2017 12:10:13 PM

Cannot assign a PortServer TS a static IP address
Symptom:When I reboot my PortServer TS, after assigning it a static IP address, it comes up with a different IP than the one I entered.Cause:The PortServer TS is still configured to use DHCP to obt...
https://www.digi.com/Support/knowledge-base/cannot-assign-a-portserver-ts-a-static-ip-address
7/6/2017 12:10:13 PM

Serial modem FAQ and troubleshooting tips
How do I determine if my modem is causing the problem? A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a terminal or works...
https://www.digi.com/Support/knowledge-base/serial-modem-faq-and-troubleshooting-tips
7/6/2017 12:10:13 PM

How do I connect two LANS together using the PortServer II with Dialup Modems over a telephone (POTS
  PortServer II setup:On 192.8.8.5 enter the following commands logged in as "root" on your PortServer II: Configure Port(s): #> set port range=8 dev=mio #> set flow r...
https://www.digi.com/Support/knowledge-base/how-do-i-connect-two-lans-together-using-the-p-(1)
7/6/2017 12:10:12 PM

How to force the Digi TransPort to synchronize with the NTP/SNTP time servers
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately. This should be run from the router CLI prompt with administrative privileges. sntp 0 now
https://www.digi.com/Support/knowledge-base/how-to-force-the-digi-transport-to-synchronize-wit
7/6/2017 12:10:12 PM

How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements : - Digi Device Discovery - SMTP Mail serverHardware Requirements : - Digi Connect SPInstructions : - Using Digi Device Disc...
https://www.digi.com/Support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
7/6/2017 12:10:12 PM

Auto update Operational Pan ID on Routers & End-devices of a Zigbee network
In order to be a part of a ZigBee network, all nodes should have a common PAN ID, as well as 16-bit Operating PAN ID. The PAN ID is required to be manually provided to each ZigBee node, while Opera...
https://www.digi.com/Support/knowledge-base/auto-update-operational-pan-id-on-routers-end-devi
7/6/2017 12:10:12 PM

HOW TO: Determine Firmware Version Level on EtherLite Products
There are several ways to determine the firmware version of an EtherLite. If you are running a Windows operating system:Use the verlog utility to determine the firmware version. Verlog can be foun...
https://www.digi.com/Support/knowledge-base/how-to-determine-firmware-version-level-on-etherli
7/6/2017 12:10:12 PM

uboot tftp transfer is not working on office/work laptop, but works on desktop, why?
Office laptops usually will have VPN installed.It appears that some VPN Clients will reconfigure MTU value to 1300 bytes, presumably as a requirement of the VPN tunnel or to minimize delays.This me...
https://www.digi.com/Support/knowledge-base/uboot-tftp-transfer-is-not-working-on-office-work
7/6/2017 12:10:12 PM

How can I find out the firmware version for an Acceleport RAS or Xp card in the Linux dgdm driver?
The firmware files for the Linux dgdm driver can be found in the /etc/dgdm directory. Here are the related filenames:hlcf.bin = Acceleport RAS firmware filetiggerf.bin = Acceleport Xp firmware file...
https://www.digi.com/Support/knowledge-base/how-can-i-find-out-the-firmware-version-for-an-acc
7/6/2017 12:10:12 PM

Application Notes: VMS Async Port Configuration
APP NOTES: VMS Async Port ConfigurationPort configuration in VMS can be very complex, and most configuration is handled by VMS itself, outside of the Digi driver. The following are typical examples...
https://www.digi.com/Support/knowledge-base/application-notes-vms-async-port-configuration
7/6/2017 12:10:12 PM

What is the most reliable way to upgrade firmware on an Etherlite (or what can I do if all else fail
Etherlite Boot Console/tftp method of Updating FirmwareRequirements:In order to perform this procedure, the following items are required:A dumb terminal or laptop with terminal emulation software (...
https://www.digi.com/Support/knowledge-base/what-is-the-most-reliable-way-to-upgrade-firmware
7/6/2017 12:10:12 PM

HOW TO: Change the IP address of an already-installed RealPort product in the Linux RealPort driver
Introduction:This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the PortServer TS line, PortServer II, Digi One, or EtherLite to a new ne...
https://www.digi.com/Support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
7/6/2017 12:10:12 PM

Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavi...
https://www.digi.com/Support/knowledge-base/zigbee-layer-acks-how-can-i-be-sure-that-my-zigbee
7/6/2017 12:10:12 PM

Remote Program Update sample programs don't update firmware
Some of our Dynamic C RPU (Remote Program Update) sample programs do not update firmware without resetting the board.  This is not always possible if the board is in a remote location and you ...
https://www.digi.com/Support/knowledge-base/remote-program-update-sample-programs-don-t-update
7/6/2017 12:10:12 PM

HOW TO: Better manage Digi-created serial printer devices in AIX 8 using "tty" serial devices inste
In order to point a created print queue at a tty device, you will need to perform the following steps: 1. Create a generic print queue in AIX for an unused port (This creates an lp device for ...
https://www.digi.com/Support/knowledge-base/how-to-better-manage-digi-created-serial-printer-d
7/6/2017 12:10:12 PM

Dialing out with the AccelePort RAS on an analog line with voicemail results in a "No Dialtone" erro
Symptom: When you try dialing out on an analog line that has voicemail tied to it, the AccelePort RAS will not recognize the initial tone you get indicating a voicemail message and will report &qu...
https://www.digi.com/Support/knowledge-base/dialing-out-with-the-acceleport-ras-on-an-analog-l
7/6/2017 12:10:12 PM

How can I make a Portserver or Digi One product kill an orphaned socket automatically?
First of all, make sure you are using 3.1.12 or 3.1.13 firmware version. If you get a syntax error when trying the commands below, you most likely need to upgrade firmware (or recheck your syn...
https://www.digi.com/Support/knowledge-base/how-can-i-make-a-portserver-or-digi-one-product-ki
7/6/2017 12:10:12 PM

HOW TO: Make a serial cable to attach a terminal with a DEC MMJ6 connector to a Digi RJ-45 serial p
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 -------------------...
https://www.digi.com/Support/knowledge-base/how-to-make-a-serial-cable-to-attach-a-terminal-wi
7/6/2017 12:10:12 PM

I only see an option to update the firmware and not the POST image in the Web User Interface (WebUI)
In earlier versions of firmware, the ability to upgrade POST via the Web UI had not yet been added. In order to upgrade POST firmware on units which fall into this category, you will need to load i...
https://www.digi.com/Support/knowledge-base/i-only-see-an-option-to-update-the-firmware-and-no
7/6/2017 12:10:12 PM

How do I connect two LANs together using the Portserver II with a dedicated or direct connection usi
NOTE: PortServer II does not support synchronous PPP.PortServer II setup:On 192.8.8.5 enter the following commands logged in as "root" on your PortServer II: Configure Port(s): #> se...
https://www.digi.com/Support/knowledge-base/how-do-i-connect-two-lans-together-using-the-ports
7/6/2017 12:10:12 PM

How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: Homepage -> Configuration - System -> General -> Autorun Commands.  Under ...
https://www.digi.com/Support/knowledge-base/how-do-i-launch-python-scripts-automatically-from
7/6/2017 12:10:12 PM

How do I setup RADIUS to work with the PortServer II?
First thing, obtain a Radius server for your OS of choice, there are Radius servers available for most flavors of Unix, Windows NT, and Novell. Ports of Radius have been made to other operating sys...
https://www.digi.com/Support/knowledge-base/how-do-i-setup-radius-to-work-with-the-portserver
7/6/2017 12:10:12 PM

How do I upgrade the firmware on a PortServer 8 or Portserver 16?
The only one way to update firmware on the PortServer 8 or Portserver 16, is by loading the firmware from a tftp (trivial file transfer protocol) server, each time the PortServer 8 or 16 ...
https://www.digi.com/Support/knowledge-base/how-do-i-upgrade-the-firmware-on-a-portserver-8-or
7/6/2017 12:10:12 PM

How can I automate flushing the arp table of a Digi One or Portserver TS product using Expect?
Read the following article to find out where you can get Expect: HOW TO: Perform Automated Tasks on Digi device and Terminal Server Products Automatically Without User Intervention Then cre...
https://www.digi.com/Support/knowledge-base/how-can-i-automate-flushing-the-arp-table-of-a-dig
7/6/2017 12:10:12 PM

How to enable a Terminal or Modem in Solaris
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon...
https://www.digi.com/Support/knowledge-base/how-to-enable-a-terminal-or-modem-in-solaris
7/6/2017 12:10:12 PM

US Robotics Modem Configuration in UNIX
 This guide demonstrates configuration of US Robotics Sportster and Courier modems for use in a dial-in application in a UNIX-type environment:DIP switches Sportster modems should be set ini...
https://www.digi.com/Support/knowledge-base/us-robotics-modem-configuration-in-unix
7/6/2017 12:10:12 PM

Using MultiTech Modems on Digi Ports in Unix
 This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment: 1. DIP Switches If the Modem has DIP switches, set them to the...
https://www.digi.com/Support/knowledge-base/using-multitech-modems-on-digi-ports-in-unix
7/6/2017 12:10:12 PM

How can I tell if my Portserver TS8 or Portserver TS16 requires use of the 684 or 854 firmware image
This article is applicable to older Portserver TS8 or Portserver TS16 models only.Problem:Please refer to this link. There are two different EOS firmware images list at the link above: an 820...
https://www.digi.com/Support/knowledge-base/how-can-i-tell-if-my-portserver-ts8-or-portserver
7/6/2017 12:10:12 PM

"Garbage" on the screen instead of expected Login prompt in Solaris
Symptoms:B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won't appear or garbage characters will display on the...
https://www.digi.com/Support/knowledge-base/garbage-is-appearing-on-the-screen-instead-of-expe
7/6/2017 12:10:12 PM

Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom:The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure.Cause:Our driver normally places a symlink ...
https://www.digi.com/Support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
7/6/2017 12:10:12 PM

Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/Support/knowledge-base/reference-guide-cable-specifications-for-building
7/6/2017 12:10:12 PM